NASSAU, BAHAMAS Destination FAQ
Resort
Q: What is Baha Mar? A: Baha Mar is a $4.2 billion resort development located on the northern shore of Nassau, The Bahamas offering a grand experience of sophisticated luxury and leisure. Capturing the true spirit of the Bahamas, the resort is set alongside uninterrupted white-sand beaches and crystal-clear waters.
Baha Mar is also home to: • The largest casino in the Caribbean, featuring both slots and table games rivaling the best casino floors around the world • ESPA at Baha Mar—a destination spa offering divine relaxation, showcasing extensive views of Baha Mar’s pristine beaches and warm, turquoise waters • Jack Nicklaus Signature Golf Course and the Royal Blue Tavern • The Current—an art gallery highlighting Bahamian artists • A convention center with ballrooms and breakout rooms • The Racquet Club, featuring clay, hard and grass tennis surfaces • 40 restaurants, bars and lounges with varying price points • Luxury retail experiences
Q: What is the hotel address? A: One Baha Mar Boulevard, Nassau, N.P, The Bahamas
Q: Is there an additional cost for wi-fi internet? Is it throughout the resort? A: There is no additional cost for wireless internet as it is included in the resort fee. The internet is available throughout the entire resort.
NASSAU, BAHAMAS
Q. Do you have children’s activities? A: There are a number of exciting, educational activities for children of all ages, such as learning about marine and land-based animals at the Beachfront Sanctuary, excursions to the Baha Mar art gallery, and prestigious golf and tennis clinics.
Q: What hotel brands are located on the resort? A: There are 3 luxury brands at Baha Mar: Grand Hyatt at Baha Mar, Rosewood Hotels & Resorts®, and SLS Hotels.
Q: How old do I have to be to drink at Baha Mar? A: 18 years old
Q: How old do I have to be to gamble in your casino? A: 18 years old, unless guests are Bahamian or reside in the Bahamas, as it is illegal for residents to gamble.
Q: How do I contact a casino host? A: To contact a member of casino services email [email protected].
Reservations
Q. How old do I have to be to book a room? A: 18 years old
Q. What time is check-in and checkout at Grand Hyatt Baha Mar? A: Check-in is at 4:00PM and checkout is at 12:00PM (Eastern Standard Time).
Q. How do I request an early check-in or late checkout? A: Based on availability guests can request an early check-in or late check-out. Please note a fee may apply. Contact the hotel’s front desk for further details. NASSAU, BAHAMAS
Q. Do you allow pets? A: Only pets licensed to provide aid to, and which are accompanied by, a disabled person (an “Aid Pet”). Guests who plan to bring an Aid Pet should call ahead of their arrival to coordinate their visit with the hotel staff.
Q. Do your guestrooms have irons, ironing boards, hairdryers, coffee makers and in-room safety deposit boxes? A: Yes. All guestrooms offer a variety of essential in-room amenities including irons, ironing boards, hairdryers, full-service minibars, coffee makers, and in-room safety deposit boxes.
Q. How can I order a special amenity for a hotel guest? A: Please contact the hotel concierge.
Q: Can I charge other resort offerings to my room? A: Yes, all registered guests have the option to charge all food and beverage purchases back to their room across Baha Mar resort properties.
Q: What is the resort fee and what other taxes apply? A: The resort fee is $32.25 per day, per room and includes non-motorized water sports, resort-wide Internet/Wi-Fi, bottled water refreshed daily in guest room, health club/fitness center access, coffee/tea service, local calls and access fees. Please see charges and government taxes that apply below: • Room VAT $16.88 USD • CBRA Levy $9.00 USD • CBRAVAT $0.68 USD • NPIPB Levy $13.50 USD • NPIPBVAT $1.01 USD • Resort Fees $32.25 USD • Service Charge $20.63 USD NASSAU, BAHAMAS Services
Q. Do you have wheelchairs available for your guests? A: Non-motorized and motorized wheelchairs are available at the resort for transportation use only. Please contact concierge in advance to discuss the fee and reservation.
Q. Is there laundry service available? A: Yes, full valet laundry and dry cleaning services are available.
Q: Do you offer gaming lessons? A: For more information regarding specific gaming lessons, please contact, [email protected]
Q: Do you have a gym, and is there a charge to use it? A: ESPA Fitness center offers cardio & weight equipment to guests. There is no fee to use this fitness facility.
Q: What types of sports do you have? Does it include water sports? A: Baha Mar offers a variety of sports, including golf at the Jack Nicklaus Signature Golf Course, tennis at The Racquet Club at Baha Mar—a world-class facility offering clay, hard and grass surface courts, and a number of water sports.
Q: Do you have a tennis facility? A: The Racquet Club at Baha Mar is a luxurious tennis facility that offers guests the opportunity to play outdoors on either grass, clay or hard surfaces. There are 9 courts in total, designed for players of all skill levels. For those looking to perfect their skills, tennis pros will be available for lessons.
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Q: How do I reserve a tee time at the golf course? A: For additional questions and reservations, please email [email protected].
Q: How do I make a spa/salon reservation? A: Guests should contact their front desk host or hotel concierge to assist with making a booking. The Spa can be reached at [email protected].
Q: What is in the Beachfront Sanctuary? A: The Beachfront Sanctuary consists of animal exhibits and conservation education—allowing guests to immerse themselves in the natural beauty found throughout the Bahamian islands all in one place.
Q: Is there laundry service at Baha Mar? A: Complete valet laundry and dry cleaning service are available.
Q: Can I mail items to the resort before I arrive? A: For shipping anything—including letters or packages to Baha Mar—please note the exact address below. Also, be sure to mark to whose attention the delivery is for. Baha Mar 1 Baha Mar Boulevard Nassau, Bahamas Attention: Name and phone number
Q: Is there a lost and found department? A: Please email [email protected] for this specific information.
NASSAU, BAHAMAS
Q: Is there a wedding chapel available? A: Yes, there is a wedding chapel on site, as well as a number of other romantic venues, designed to make special days unforgettable.
Travel
Q: Is there shuttle service to Baha Mar? A: Baha Mar does not offer an airport shuttle service, but taxis are available at the airport with an average cost of $20 to and from.
Q: Is there a car rental agency at the resort? A: There are no car rental agencies located at the resort, however major car rental providers such as Avis, Hertz and Budget offer courtesy pickup and drop-off services.
Q: Do you provide limousine service for your guests? A: Our concierge can assist guests with private limousine reservations through a number of reputable companies.
Q: I’m renting a car at the airport. How do I get to Baha Mar from the airport? A: From the Lynden Pindling International Airport, take John F. Kennedy Dr. east and turn left/north directly to Baha Mar Blvd.
Q: Is parking available? A: Complimentary self-parking and valet parking services are available 24 hours at the resort. A multi-level parking structure is available, providing covered parking for general use on the eastern side of the property. NASSAU, BAHAMAS
Q. How do I get to The Bahamas? A: The Bahamas is accessible by air or sea at all times of the year. Baha Mar is conveniently located 13 minutes from the Lynden Pindling International Airport— the country’s largest airport located in the capital city of Nassau.
Q: What type of travel documents do I need? A: All adults and children must have a valid passport to travel to The Bahamas.
Q: Will my mobile phone work in the Bahamas? A: There is mobile phone service in the Bahamas, however it is strongly suggested that guests contact their mobile phone provider about coverage and rates to avoid excessive charges.
Q: Do I need an electricity adapter? A: Our electricity is standard U.S., 120 volt AC, 60 hz. American electronics and appliances will not require adapters.
Q: What are the driving rules in The Bahamas? A: British rules apply, so please remember to drive on the left side of the road. Roundabouts are common, be sure to enter on the left side. Visitors may use their home license for up to three months.
Q: What language is spoken in The Bahamas? A: The official language of The Bahamas is English.
Q: What kind of currency is accepted on the island? A: U.S. and Bahamian currency are accepted for all transactions in the Bahamas. NASSAU, BAHAMAS
Q: What is the weather like? A: The Bahamas is a sub-tropical climate. There is a Wet Season (June through November) and a Dry Season (December through May). Average temperatures during the Wet Season are in the 80s and 90s, while temperatures during the Dry Season are usually in the 70s and 80s. Humidity is higher in the wet season, due to the tropical activity and frequent—but brief—rain showers.
Q: What are some tips for traveling internationally? A: Both US and Bahamas Immigration Laws require all travelers to have a valid passport. Guests should consider taking the following steps to make the most of credit card(s) while traveling to the Bahamas:
• Notify banks of travel plans to the Bahamas and the dates of travel before departure to ensure access to funds. • Check with banks to see whether ATM or credit cards are subject to daily spending or withdrawal restrictions while abroad. • Remember PINs for debit and credit cards in order to obtain local currency from ATMs.