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Claranet Partner Services Hosting - Networks - Communications Claranet Partner Services Claranet Partner Services Contents Claranet partner services Hosting - Networks - Communications Claranet partner services Claranet partner services Contents Index About Claranet Page 3-5 Our European footprint Our customers Our process Our technical partners and accreditations Our awards Our partnership programme Page 6 Benefits of being a partner Types of partnership Hosting services Page 7-12 Managed Application Hosting Managed Hosting Cloud Hosting Colocation Web Acceleration and DoS Protection Network services Page 13-22 Managed Networks and MPLS Internet Connectivity Business Broadband Ethernet Ethernet High Availability Ethernet First Mile (EFM) Mobile broadband SSL VPN Web Security Communications services Page 23-28 Email and Collaboration Email Archiving and Continuity Email Security and Encyption Hosted Voice SIP Trunking Product FAQs Page 29-36 Contact us Page 37 Claranet partner services About Claranet 3 About Claranet Founded in 1996, Claranet is one of the leading independent Managed Services Providers in Europe. Our unique partnership programme offers a flexible, bespoke set of services that has been delivering value for our partners for over 16 years. Our European footprint We have over 5,000 customers and an outstanding record for delivering high quality solutions, across a wide range of industries. While Claranet has grown internationally into six European countries, the focus has always been on local service, out of local offices, using local data centres. Quick facts £150m annual revenues Over 5000 business customers Operations in six European countries Network services leader since 1996 Circa 850 staff in 16 offices 32 data centres Leader in Gartner Magic Quadrant 2013, 2014, 2015 Featured in the Sunday Times HSBC International Track 200 Our customers Claranet partner services About Claranet 4 Our process EVOLVEEVOLVEDESIGNDESIGN EVOLVEEVOLVEDESIGNDESIGN CUSTOMERCUSTOMER CUSTOMERCUSTOMER Claranet designs, builds, manages and evolves your services inEXPERIENCE partnershipEXPERIENCE with your businessEXPERIENCEEXPERIENCE helping you achieve your desired business outcomes today and in theMANAGE future.MANAGEBUILD WeBUILD combine theMANAGE insightMANAGEBUILD weBUILD gain from our customers with the knowledge of our own subject matter experts to design solutions tailored to your needs. We continually work to improve everything we do. EVOLVEEVOLVEDESIGNDESIGN EVOLVEEVOLVEDESIGNDESIGN EVOLVEEVOLVEDESIGNDESIGN EVOLVEEVOLVEDESIGNDESIGN CUSTOMERCUSTOMER CUSTOMERCUSTOMER CUSTOMERCUSTOMER CUSTOMERCUSTOMER EXPERIENCEEXPERIENCE EXPERIENCEEXPERIENCE EXPERIENCEEXPERIENCE EXPERIENCEEXPERIENCE MANAGEMANAGEBUILD BUILD MANAGEMANAGEBUILD BUILD MANAGEMANAGEBUILDBUILD MANAGEMANAGEBUILDBUILD Design Build Manage Evolve We take the time to listen and Once your solution has been Your business is managed by Circumstances and EVOLVEEVOLVEDESIGNDESIGN EVOLVEEVOLVEDESIGNDESIGN understand your business along designed, our Service Delivery our Service Operations team objectives change. Our teams CUSTOMERCUSTOMER CUSTOMERCUSTOMER with your EXPERIENCEpersonalEXPERIENCE and IT objectives. teamEXPERIENCE willEXPERIENCE take over, to manage who provide a proactive, ITIL understand your business and By understanding your challenges the implementation and delivery aligned service around the new technologies, and are we canMANAGE workMANAGE withBUILD youBUILD to design MANAGEprocessMANAGEBUILD workingBUILD closely with clock. You receive a single available to work with you a tailored service to meet your your internal teams. We take point-of-contact, providing fast on your strategic planning needs. By using common service pride in ensuring your solution response and clearly defined and roadmap development. ingredients and proven processes is delivered correctly and ownership. A technical expert We aim to continuously we speed up deployment times to the agreed schedule. is always on-hand should improve your services. while maintaining quality. any issues arise. “ Claranet understands just how important IT is to our customers’ businesses. We take the trust that our customers place in us very seriously and are completely focused on ensuring that all elements of the services we provide continually reflect this understanding.” Martin Saunders - Technical Director at Claranet UK Expertise you can trust Solution Design Service Delivery Service Operations Service Management Service Quality Security & Compliance Vendor Management Claranet partner services About Claranet 5 Gartner: Leader in the Magic Quadrant Claranet is recognised as a leader in Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting, Europe 2015, based on our completeness of vision and our ability to execute. Claranet have been recognised for our completeness of vision, along with our ability to execute that vision. Our vision and strategy continues to focus on our customers - on understanding their business needs and goals, and working with them to anticipate future requirements. Our technical partners and accreditations Claranet has a reputation for technical innovation and excellence. Our expertise and knowledge is built not only on the skills of our people, but also on the highest industry standards. You can be assured that our practices, processes and competencies meet all the key industry accreditations and that you will receive the highest quality of service for your business requirements. Our partners Our accreditations Our awards Claranet partner services Our partnership programme 6 Our partnership programme Unique amongst our peers, Claranet offer a bespoke partner programme designed specifically around your business and future ambitions. Through our proven partner engagement and on-boarding process, our dedicated team of partner development managers develop an intimate understanding of your business and work with you to develop a joint partner business plan that ensures success. We work with organisations large and small, from application developers, system and network integrators, to VARs and many other organisations that are looking to enhance their proposition on a collaborative, wholesale or referral basis. Benefits of being a partner Work with a dedicated UK-based partner development team that has been running for 16 years A tailored programme that meets your unique business requirements Carrier agnostic, we aggregate leading network providers into one seamless service A Gartner-recognised leader in Cloud Enabled Managed Hosting Dedicated and accredited technical support 24x7x365 ISO27001, ISO20000, ISO9001, PCIDSS, and ITIL accredited provider Benefit from our European reach with operations in six countries Choose an internet pioneer with over 19 years’ proven experience Work with a privately owned and financially strong partner Types of partnership Collaborative partnership The core focus of our partner team is to work with our collaborative partners, to optimise the IT function of end users’ businesses. Choose the services you need from our extensive portfolio and combine them with your own to ensure your customers get the best possible experience. Our collaborative partners can relax knowing our SLAs guarantee that our infrastructure, process and people are always available when needed. With over 150 dedicated engineers to draw upon and our ITIL and ISO accreditations, Claranet is perfectly placed to enhance the service capabilities of our collaborative partners. Referral partnership We work with referral partners of varying sizes, across various industries throughout the UK. If you know of an organisation seeking an IT infrastructure solution we want to hear from you. We handle the bid, consultation and implementation processes, and offer attractive benefits for your referral. Our dedicated partner and bid teams handle the sales process ensuring optimal performance when faced with competition: we boast an enviable success record during the bid process. Wholesale partnership Typically we supply network and hosting services to our wholesale partners. However, we are able to create flexible solutions to accommodate the wholesale transfer of most of our portfolio for you and your customers’ needs. While you deal with the whole customer relationship, including the billing of all services, you can relax knowing our rock-solid SLA ensures availability of Claranet’s infrastructure, processes and people. Claranet partner services Hosting services Hosting services Claranet service overview Managed Application Hosting Managed Application Hosting Deploy code faster and at lower risk Claranet extend and support your team from development through to live, guaranteeing the availability of your mission critical web applications. Easily create and test code on the same infrastructure platform that you deploy it on, but with the peace of mind that you are backed by Claranet’s best practice change management controls and automation. Why choose Claranet for Managed Application Hosting? Leader in Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting, Europe 2013, 2014 and 2015 Expert solution architecture included Release faster and at lower risk than your competitors True collaborative approach CUSTOMER/ DEVELOPER CLARANET MANAGED MANAGED CHANGE/CONTROL/GOVERNANCE We help you optimise operations and free up your time Managed Application Hosting DEV/TEST STAGING LIVE service overview CODE RELEASE / EVOLUTION CYCLE Expert solution design comes as standard UK support 24x7x365 included OPERATING SYSTEM Best practice change management process HYPERVISOR Underpinned by ITIL v3 based run book Multiple environments:
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