Dell local government solutions The difference Delivering an agile, efficient and scalable architecture which is enabling local authorities to transform their services and drive down costs.

Dell local government solutions - meet the other Dell Mobilising the workforce

As a professional working in local government you will be aware of the role of technology in the Empowering a more mobile and agile workforce with anytime, anywhere, successful delivery of services to users, efficient processes, cost-saving opportunities and the any device access. transformation of services and working practices.

What you may not know is that Dell has partnered with councils and local government organisations across the UK for over 25 years to deliver solutions and services that empower local government staff and citizens, connect communities and improve service delivery. With a dedicated team of local government specialists, our solutions have tackled just about every IT operational issue faced in local government, from the modernisation of data centres to the setting-up of shared infrastructure services, such as the one recently deployed for the Scottish Fire and Rescue Service. Government

With dedicated local government account teams and specialists across the country, we Helping organisations understand if, and how, they can take advantage understand both the challenges facing leadership teams within local government and the of cloud technologies. technology needed to overcome them.

In recent years, Dell has undertaken an extensive strategic acquisition programme designed to help customers to: • Reduce CapEx through the commoditisation and standardisation of everything in their infrastructures. • Reduce OpEx by driving automation and manageability across not only Dell solutions but those of other vendors too. Enabling shared services This more agile, scalable architecture provides Dell customers with greater transformative Removing the unnecessary cost and inefficiency of running duplicated agility and efficiency in tackling their strategic initiatives. services by delivering fast, secure access to shared services. This guide is designed to give an overview of Dell local government solutions and provide some insights into the benefits they deliver to individual stakeholders within the local government environment, enabling technology to deliver better service outcomes, easier Information and technology management and cost efficiencies to drive innovation. We know, of course, that each organisation faces its own unique challenges, and that one size cannot fit all. We hope however that this guide will serve to start a conversation that you find both revealing and insightful.

To continue the conversation, please visit Dell.com or call 0844 444 6057 Data management in government Breaking through the data integration barriers to turn data into insights - creating value from information rather than just storing it.

Claire Vyvyan Director and General Manager - Dell UK Public Sector Consulting services Enabling new, more efficient operational working practices across all staff groups, to save money, drive efficiency and improve service to citizens. “Dell’s strategic acquisitions put us in the position of being able to provide a set of The Dell difference end-to-end business outcomes for our The Dell difference local authority customers and help them The need for a new approach breaks through the data integration barriers transform their use of IT solutions from The IT infrastructure demands of today are with tools like that integrate not what they were just a few years ago. The on-premise and off-premise data and by IT department is no longer in the business of automatically and intelligently optimising data the traditional consumption model to managing hardware or software - it now delivers everywhere by virtualising servers and storage. the services that enable the organisation to reach its mission, to be more agile, to respond Protect one that is optimised and flexible.” on demand and to control costs. Today the - enabling our customers to overcome expectation is that IT will not be a cost centre the evolving security threats and ensure Tim Griffin but will be the engine of growth, driving an compliance by leveraging our security Vice President and General Manager organisation-wide transformational agenda by portfolio, including: delivering higher levels of efficiency, agility and • SecureWorks security and risk consulting, Dell UK cost management. threat intelligence and security research • SonicWALL unified threat management We have a long history of working closely • SecureWorks managed security service with our local government customers and we - automating malware detection and understand the high-level drivers of change analysis with real-time protection. within the environment. This extensive experience has given us unique insights into Removing avoidable costs the challenges our customers face when Against a landscape in which costly legacy transforming their organisations. Our strategy systems remain and where expensive propriety is differentiated based on a focus on practical solutions and overtly services-dependent innovation, efficient and affordable solutions systems are still being sold, the Dell approach and our superior customer relationship model. delivers significant cost savings. CapEx is driven down through commoditisation and To make it easier for our customers to take standardisation across the infrastructure and advantage of this end-to-end capability, we OpEx is lowered by driving ever-greater levels of have simplified our solutions to align with four automation and manageability across not only key customer imperatives: Dell solutions, but those of other vendors too.

Transform High - helping organisations to move from old, Agile, New & propietary e cient, underperforming or outdated platforms. Dell scalable transformation services are underpinned by strategic acquisitions like Make and Clerity OpEx CapEx software, helping to ensure the transformation OpEx CapEx Operational process is simpler, faster and less disruptive. e ciency

Connect CapEx OpEx OpEx CapEx - empowering a more mobile workforce Commodity with anytime, anywhere, any device access Legacy with services and empowering IT to manage the process Low efficiently. Dell delivers the most manageable Low Agility & scalability High devices, centrally controlled by tools like KACE software and Wyse cloud computing. Dell is actively working with local authorities across the UK to transform their organisations Inform – driving up efficiency, increasing agility and - helping customers turn their data into helping reduce costs. This guide outlines how insights, creating value from the information you can leverage Dell end-to-end capability to they create, rather than just storing it. Dell address your key strategic challenges.

Explore new ways to work using Flexible WorkStyle.

Dell™ Services IT Consulting for Communications and Collaboration

We can help you imagine new ways to work and enable your team Mobilising to stay connected – anywhere, anytime. Mobilising the Workforce

the workforceStreamline your workforce with fully integrated communications. Key benefits Envision your organization being truly connected, with information, insight and • Business-wide results innovation shared freely among team members. Picture a workstyle where the best • Efficient short engagements for a people can collaborate at the office, from home or mobile, to solve problems in rapid transformation real-time and increase productivity. With Dell Flexible WorkStyle, this could be • High business value across your reality. The challenge repeatable consulting servicesthe organization which enable Flexible WorkStyle is aimed at creating a highlyorganisations mobile, agile workforce, to empowered take a flexible,• Inclusive of all stakeholdersmodular to connect and collaborate in real-time. People can find others with the right skills, • Flexible, modular approach Staff represent both thework greatest together remotely, asset and and ultimately the innovate approach throughout your to organization. securing enterprise-wide results. Flexible WorkStyle encourages team members to find new ways to work that largest expense for localdrive authorities. results. That’s why it’s critical to attract and retain key staff and Leveraging key technologies

ensure they have access to the applications including unified Human and information they needOur in order consultants to be communications,can Facilities Resources productive both individuallywork and collaboratively. with you tocollaboration, create a mobility, identity and access Legal Flexible IT/IS In responding to these demands,connected CIOs face workplace management, that cloud WorkStyle pressure to introduce and considersdeploy secure the needsand virtual of all desktop, mobile technologies, cloud computing the solution creates a Finance Business technologies, workflow managementstakeholders. systems connected workplace Comms and team collaboration environments. that reflects the needs of However, as changes are made to the office all stakeholders. environment and staff are asked to adjust to new ways of working, further challenges can To help accelerate the speed at which you arise, including: can create a highly mobile, agile workforce, • Team dynamics and social aspects of empowered to connect and collaborate in real work change as staff are no longer time, our approach focuses on engaging with in the same location every day, cross-function departments like HR, Finance possibly working in isolation. and Facilities early in the process. • Individuals need training to be successful in the new environment. Plan your flexible • Modernising business processes to workstyle transformation align with new ways of working. Our consultants work with you to explore a • IT infrastructures have to be able to holistic approach to unified communications support a large number of agile workers. and collaboration, to help you better • An in-house IT team has to be maintained understand your current challenges and in order to transition and manage develop a realistic path to achieve your “Our focus on enabling an the infrastructure changes needed to goals. This process is de-risked further for support mobile working initiatives. organisations following our investment in agile workforce has delivered defining technical architectures and repeatable consulting services that combine to reduce risk, improvements across three key The Dell solution cost and time to successful implementation. The Dell Flexible WorkStyle solution is In addition, by providing a single point of designed to enable local authorities to contact for the entire solution that covers metrics: productivity, the quality transform offices and work facilities into more consulting and systems integration around mobile, agile and collaborative workplaces business process, application architecture, of service to the community and that are location independent. Customers infrastructure architecture, operations and can take advantage of the Dell investment management, we ensure that organisations staff morale.” in defining technical architectures and realise tangible near-term benefits.

Andy Spurway Head of Service Delivery Wiltshire Council On-premises cloud with application convergence Mobilising the Workforce How Dell Flexible WorkStyle works This approach enables ubiquitous, convenient on-demand access to the appropriate applications and data, which can be rapidly provisioned with minimal management effort to any approved device in any location. Mobile The diagram below provides an overview of the kind of application delivery is simplified by combining: components that combine to enable an agile workforce. • Mobile Device Management (MDM) • VPN access • Application Virtualisation • Virtual Desktop Infrastructure (VDI) and Streaming • Firewall

Dell Wyse thin clients Unified communications offer a low cost, PSN Including ® Lync compliant alternative for for IM, Voice, Video and PBX desk-bound workers, enabling Unified communications, integration and replacement. messaging, document organisations to substantially Microsoft® Oce 365 reduce the costs associated management and collaboration with equipment deployment and maintenance. On-premises cloud for desktop and application virtualisation

Mobile working Property rationalisation Using Dell SonicWALL The Dell Flexible WorkStyle solution Wireless Networking enables local authorities to rationalise Solutions, mobile property by transforming traditional bricks workers can connect and mortar workplaces into more mobile, securely to the network agile and collaborative workplaces which via WiFi and 3G with an are location independent. enterprise-class firewall/

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User and device management With Dell Cloud Client Manager, Identity and access Security VDI Remote working organisations can provide a fully management Dell solutions for endpoint Pre-integrated VDI systems With Dell secure remote managed service, allowing them to: Quest One identity and security streamline management from Dell help simplify access solutions, • Manage and secure devices access management while blocking annoying spam deployment, delivering: employees and partners • Configure and deploy apps solutions offer a simpler way and malware, finding potential • 5-fold faster time to value can get SSL VPN • Deliver proactive reporting to provide employees with endpoint vulnerabilities and with pre-cabled, validated access with two-factor and support the right access to business- encrypting the enterprise data virtualisation system authentication to Optiplex Or they can choose the option critical information, handling residing on endpoints. • 33% less administration PowerEdge mission-critical resources from virtually of adopting BYOD, ensuring: identity management and time with integrated any endpoint — including desktops, • Compliance access governance. management consoles , smartphones and tablets. • Deliver/revoke services • 75% reduction in physical • Separated corporate and server footprint personal processes • 50% less power and cooling required Solution benefits by department Taking a closer look Mobilising the Workforce Mobilising the Workforce

The Dell Flexible WorkStyle solution has been proven to deliver benefits that impact front-line In order to provide you with as much information as possible about Dell Flexible WorkStyle we and back office workers as well as their colleagues in Information Managment and Technology, have put together a range of resources and assets designed to give you the opportunity to take Finance and Operations. a closer look.

Local authority workers Flexible WorkStyle brochure

Explore new ways to work By making it easy for employees to access relevant local using Flexible WorkStyle. Download a copy of the Flexible WorkStyle brochure which

Dell™ Services IT Consulting for Communications and Collaboration

We can help you government data and records on almost any device independent imagine new outlines the award-winning approach that Dell has developed ways to work and enable your team to stay connected – of location, the solution: anywhere, anytime. and tested.

Streamline your workforce with fully integrated communications. Key benefits Envision your organization being truly connected, with information, insight and • Business-wide results innovation shared freely among team members. Picture a workstyle where the best • Efficient short engagements for a people can collaborate at the office, from home or mobile, to solve problems in • Promotes the sharing of information across departments and rapid transformation real-time and increase productivity. With Dell Flexible WorkStyle, this could be • High business value across your reality. the organization Flexible WorkStyle is aimed at creating a highly mobile, agile workforce, empowered • Inclusive of all stakeholders to connect and collaborate in real-time. People can find others with the right skills, • Flexible, modular approach work together remotely, and ultimately innovate throughout your organization. Flexible WorkStyle encourages team members to find new ways to work that sites, enhancing the ability to collaborate. drive results.

Human Our consultants can Facilities Resources work with you to create a • Increases opportunity for improved front line service delivery Legal Flexible IT/IS connected workplace that WorkStyle

considers the needs of all Finance Business through better, more timely communication. stakeholders. Comms • Enables community workers to update records on the move, cutting out the time-consuming and costly requirement to return to base. Free discovery workshop • Accelerates decision-making by ensuring relevant information is Spend a half-day with a Dell Local Government Solutions always available. Architect and participate in an interactive session discussing your mobile working needs. Dell experts will share critical success factors, shared learning from other local government Operations and finance deployments and indicative timelines and expectations. The holistic approach from Dell results in a transformational programme that not only brings about changes to property estate Please ask your Dell Account Manager for details. and technology models, but also to the working practices and processes employed to serve citizens better. Benefits include: • Significant financial savings through a rationalised property estate, freeing-up capital and revenue. • Accelerates the roll-out of work from home initiatives, Flexible WorkStyle case studies driving down unnecessary overhead and facility costs. Find out how customers have benefited from the Dell Flexible • The ability to access any information from any location or WorkStyle solution at Dell customer stories. device, which frees-up the workforce to focus on service delivery and efficiency without the frustrations of legacy systems.

Information management and technology With proven methodology and reference architecture, Dell facilitates near-term impact delivering multiple benefits including: • Matching employees role and skills to appropriate technology, creating a “digital identity” accessible whether Follow this link to learn more about Dell mobility solutions they are based in the office, at home or in the field. • Improving mobile data security by removing the need to store information locally or on a transportable device. • Improving IT process and policy adherence. • Getting more done, faster, and for less – by adopting a solution that maximises manageability and reduces operating costs. “If the disaster recovery infrastructure is in the Dell cloud, we don’t have to worry about it anymore — Dell is in charge. As Government cloud a result, the team saves additional time, which it can spend on other end-user computing Government cloud computing support activities and projects to deliver

The challenge Government for challenges Tansformation business improvements.” The cloud has become the term used across the world to denote an agile, data- rich infrastructure, with many early adopters Peter Kent speaking of a low cost technology, available on Head of Corporate Infrastructure Services demand. However, within the context of local Janet and regional government, it often seems hard to see the practical benefits of using the cloud. Working with Dell

Furthermore, organisations also need to Dell has been part of the cloud computing consider issues including: evolution from the beginning. Today many • Security of the public and private clouds run on Dell • Choice of public or private cloud or a hardware. Our infrastructure delivers digital combination of both maps to mobile users, cloud email to lawyers, • Legislation in regard to where the and more than six billion diagnostic images data is held securely to hospitals and physicians. Backed • Identifying suitable and appropriate by a decade of experience building cloud applications environments, Dell is well placed to help you • Integration with existing infrastructure evaluate the applicability of cloud technology to your organisation. Cloud can and will mean many things to many people. With every technology the true test Dell cloud services and cloud products cover is in how it adapts itself to your organisation. many domains. These include: What is certain is that cloud allows many • Consultancy and feasibility consulting organisations to have a new option, a new set • Open source cloud infrastructure of tools. Cloud has certainly demonstrated • Virtual desktop from the cloud to organisations a different way to make • Cloud backup and data storage services technology work for them and also shown • Cloud security a capacity to allow a new way for people to • Identity software for cloud authentication create, innovate and engage. • Multi-cloud management software

When considering the benefits of cloud in local The collective experience and knowledge within government, we help customers to evaluate: Dell is yours to access. In most cases we begin • Is there a cost saving or efficiency gain that by simply discussing the operational issues that your organisation can take advantage of? you are facing and from this we recommend • Is there a potential improvement in outcomes, technology solutions that address these issues. for example in areas such as inclusion? Sometimes these solutions take the form of • Is there potential for innovation? cloud services or include cloud technologies. While our approach is not predicated on a cloud outcome, if cloud technologies or services are identified as being suitable, then Dell can provide the support, reference architectures and deployment framework necessary to help make you successful. How government cloud Application integration Private Cloud Government cloud computing Application as-a-service Dell Boomi enables you to connect any Fixed capacity hosted cloud computing works • SalesForce.com combination of cloud, software-as-a- environment for seasonal The diagram below provides an overview • Facebook service (SaaS) or on-premise applications and flexible IT requirements. • Microsoft® Office 365 without appliances, software or coding. • Storage of the cloud computing models. • Dropbox • Archive

Private Cloud aaS Cloud Public Cloud Infrastructure as a Service Desktop as a Service Compute on demand Back-up as a Service Public Cloud Storage on demand Software as a Service Elastic capacity with Storage as a Service options for one-off IT services/events and to meet occasional demand. • Amazon Cloud Services • Microsoft Azure • Google Cloud Services IDM Security UDM

O ce/Roamer worker

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Identity and access management User and device management Quest One identity and access management solutions offer With Dell Cloud Client Manager, organisations have the a simpler way to provide employees with the right access to flexibility to provide a fully managed service including: business-critical information, handling identity management • Manage and secure devices and access governance. • Configure and deploy apps • Deliver proactive reporting and support Or they can choose the option of adopting BYOD, ensuring: • Compliance • Deliver/revoke services • Separated corporate and personal processes Government cloud computing Technology, Finance andOperations. front-line andbackoffice workers aswelltheir colleaguesin Information Managmentand Dell governmentcloudcomputing solutionshavebeenproven todeliverbenefitsthat impact Solution benefitsbydepartment • • • deployment frameworktohelpclouddeliver: needs. Delldeliversthesupport,reference architectures andthe and enableyoutoinnovate in-housebasedonyourspecific Dell cloudsolutionseliminate risksfrom proprietary architectures Information managementandtechnology • • • about exitstrategies andvendorlock-inrisks: create thepath youneedtodayandimplement withoutworrying pace asyourbusinessstrategies orprocesses change.You can Dell makes iteasytobuildandmanagethecloud sothat itkeeps Operations andfinance • • • and easilyprovision employeesbasedontheirrole, ensuring: cloud-based desktopvirtualisation suchasDellDaaStoquickly With anincreasingly mobileworkforce, organisations canuse Local authorityworkers when required Rapid response toprovisioning ITservices at veryshortnotice premises applications withoutappliances, software orcoding combination of cloud,software-as-a-service (SaaS)oron- Application modernisation andintegration -connect any virtual desktopsfrom acentral webportal Simplified management-provision, activate andmanageyour unpredictable orseasonalspikes indemand Increase agility–enablingrapidcapacityon-tapfor from localdevices sensitive data canberegularly backed up,replicated andpurged Improve securityandcompliance withcloudbyensuringthat Automated backupof enduserdata 24/7 connectivity, independentof location ordevice be productive Access to theapplications andinformation that theyneedto business demandswithoutthecost of ITmanagement means youcanscaleyourinfrastructure basedonfluctuating Lower upfront costs withapredictable monthlysubscription.That Follow thislinktolearnmore aboutDellcloudsolutions opportunity totake acloserlook. solutions wehaveputtogetherarangeof resources andassetsdesignedtogiveyouthe In order toprovide youwithasmuchinformation aspossibleaboutDellcloudcomputing Taking acloserlook “ launches with multi-cloud IT IT multi-cloud with launches fireRestructured service make the project a success.” a project the make Degrees Group, which did everything to and testament to the efforts ofDell and Six was great work by everybody involved, running in the cloud in just six weeks. It We had our new finance system up and Scottish Fire & Rescue Service (SFRS) Service &Rescue Fire Scottish Manager, Services Business ICT Chalmers, Stuart rescue teamswithcloud-basedfinancesysteminstalledinjustsixweeks Scottish Fire &RescueServicesuccessfullyunitescountry’sfire and

Website Employees Country Industry Company Customer profile • • Solution areas • • • • • Benefits its intranetandwebsiteservices. system andDellCloudonDemandfor Cloud Dedicated Servicetodeliverthe The emergency servicechoseDell Solution developing a wide area network (WAN). while workwasstillprogressing on from dayoneof theservicelaunch, personnel areliable financesystem SFRS neededtooffer its 9,000 Business need Cloud Services Cloud Computing cloud successes SFRS establishesmodelfor future services tothecloud Customer easilyswitchesadditional pay-as-you-grow model Organisation saves resources with with cloudflexibility SFRS scalessolutioninminutes high-performing cloudsystem Staff keep focused onworkwith www.firescotland.gov.uk 8,000 firefighters 9,000, including Emergency Services (SFRS) Scottish Fire &RescueService

Please askyourDellAccount Managerfor details. indicative timelinesandexpectations. shared learningfrom otherlocalgovernmentdeploymentsand your needs.Dellexpertswillshare criticalsuccess factors, Architect andparticipate inaninteractivesessiondiscussing Spend ahalf-daywithDellLocal GovernmentSolutions Free discoveryworkshop cloud solutions. See howDellcustomersare benefitingfrom Customer casestudies well aseventoverviewsandpartners.Readmore presents avarietyof information ontheseproducts andservices as of products andservices for enterprisecustomers.TheCloudWiki Dell isanindustryleaderincloudcomputing, deliveringavariety Cloud assetsinTechCenter

Government cloud computing “We had our new finance system up and running in the cloud in just six weeks. It was great work by everybody involved,

and testament to the efforts of Dell and 6 Enabling shared Enabling shared services Degrees Group - they really did everything services to make the project a success.”

The challenge Government for challenges Tansformation Stuart Chalmers Faced with spending cuts, many local ICT Business Services Manager government organisations are exploring the Scottish Fire & Rescue Service opportunity presented by shared services as a means of providing the innovation necessary to deliver services for less. There are major attractions to the shared services approach, including the ability to find operational cost and resource savings, increase flexibility and local government solutions we are well placed deliver improved responsiveness. to help organisations to evaluate and develop relevant solutions that meet their needs. However, to create and operate shared services environments, organisations need to Services cross many traditional boundaries and provide For Dell, every successful shared service new ways of working, which raises a series starts with initial scoping and design. During of challenges, including how to evaluate the these important first stages we provide various shared services models: our customers with professional services • Centralised approach - in which a CIO to provide assessment, scope and design expands services to include and incorporate engagements with shared leme other organisations into a single shared services environments Imp nt services IT model, whether at line of business that including impact W o e r application level or at a resource level assessments, g k a s n Shared h

• As-a-service model - where the feasibility studies a o p

M Services

organisation looks beyond its own and decision Approach

resources to consider cloud technologies, support reports. D e ss including private, public and hybrid This approach allows sig e n Ass • Out tasking – in which operational functions senior management to are out-sourced to private organisations understand the impacts, costs, risks and benefits of a Having decided on a model, local government shared service prior to committing. institutions are faced with the challenges of: • Finding time for this transformational Technology initiative while dealing with the day-to- Through a series of strategic acquisitions and day pressures within the organisation product investments, Dell has developed the • Developing the skills in-house to key technology building blocks that enable deliver a new model when IT is already organisations to adopt and efficiently manage stretched on existing commitments shared services.

Working with Dell

Dell has a history of being at the forefront of the evolution of cloud and shared services globally, and with over 25 years’ experience of providing number of shared servicesoptions. The diagrambelowprovides anoverviewof a solutions work How shared Dell services As-a-service report onshared services SLAs. resources and manageand capacity withoutincreasing enable theITteamtoincrease and managementconsoles that Quest Software provides toolsets Reporting Centralised approach Desktop-as-a-Service DaaS of theenvironments. leakage orcross-contamination ensuring that there isnodata environment andmanageability, provide arobust andsecure management solutionsthat of securityandidentity Dell Questoffers asuite Identity andsecurity cloud for HR On-premises appliances, software orcoding. software-as-a-service (SaaS)oron-premises applications without Dell Boomienablesyoutoconnect anycombination of cloud, Application integration software andsecurity. hardware andfacilities, VDI service, includingdata centre rest asamonthlysubscription service portal.Dellmanagesthe and applications) withaself- (user profiles, operating system manages yourvirtualdesktops Dell DaaSOnDemand Desktop-as-a-service Out-tasking archiving Backup and at thegateway. Sockets Layer(SSL)–encrypted sessions visualisation, andinspectionfor Secure intelligence andcontrol, real-time traffic malware protection, application firewalls deliverintrusionprevention, Firewalls andUnifiedThreat Management Dell SonicWALL Next-Generation Network security

Enabling shared services Enabling shared services Solution benefits by department Taking a closer look Enabling shared services

Dell Shared Services solutions are proven to deliver benefits that impact stakeholders In order to provide you with as much information as possible about Dell shared services across the organisation including Information Managment and Technology, Finance solutions we have put together a range of resources and assets designed to give you the and Operations. opportunity to take a closer look. Tansformation challenges for Government for challenges Tansformation Tansformation challenges for Government for challenges Tansformation Operations Free discovery workshop Whether in business applications such as HR, or a resource-level Spend a half-day with a Dell Local Government service like data protection, councils are able to utilise shared Solutions Architect and participate in an interactive session services to exploit expertise and knowledge, giving them the discussing your mobile working needs. Dell experts will share ability to: critical success factors, shared learning from other local • Speed up the delivery of transformational services, as these government deployments services are not held back by legacy infrastructure and indicative timelines and expectations. • Improve cooperation with other institutions, enabling strategic development of cross-institution support services Please ask your Dell Account Manager for details.

Shared services assets in TechCenter You can find a range of cloud assets for Dell shared services in TechCentre at Dell Cloud TechCentre. Finance Shared services have the potential to deliver savings through Dell Boomi sharing back office functions like IT and legal, as well as opening- See how Dell Boomi allows you to connect any combination of up opportunities to team-up with other authorities to deliver cloud, Saas, or on-premises applications with no appliances, no frontline services like waste disposal and road maintenance. software, and no coding.

Benefits include: Dell cloud on demand • Sustainable savings through economies of scale through See how Dell cloud hosting provides you with a secure, aggregation of costs manageable and flexible public cloud application. • Opportunity to lower IT infrastructure and staffing costs by cross-charging other organisations for these resources Dell SecureWorks See how Dell SecureWorks provides world-class information security services to help organisations protect their IT assets, comply with regulations and reduce security costs.

Information management and technology Dell OpenStack The flexible approach offered by shared services enables the See how Dell OpenStack enables you to build a cloud foundation IT department to: that is designed to handle massive data loads and still remain • Retain the services in which they have appropriate skills and flexible and scalable. capabilities • Divest themselves of services which could be more efficiently Dell Cloud Service for SharePoint provided elsewhere See how this managed service offers the Standard and Enterprise • Cross-charge for successful or specialist IT teams that offer versions of SharePoint 2013 hosted on Dell Cloud. services which deliver best practice • Improve continuity and resilience of service • Enable the improved scalability of systems

Follow this link to learn more about Dell shared services “The Dell approach to data management was refreshing, they engaged with us at a business level to understand our data not just sell us storage.” Data management

Neil Jones Data management in Government Data Head of Information Services in government Newport City Homes

The challenge Government for challenges Tansformation

In the local government IT environment, customers have never had to face a more demanding range of challenges regarding data usage and management. With the explosion in data creation, resource requirements increase exponentially every year and the demands of ‘big data’ are starting to have a significant impact. high efficiency and availability without hidden At the same time, compliance and Freedom lifecycle costs. Utilising a combination of of Information regulations continue to grow industry-leading software technologies, – all this in an environment characterised by Fluid Data underpins the entire Dell data increasing storage volumes, a need for long- management portfolio, with management term data retention and high levels of security. and storage solutions that cover all aspects of the data lifecycle and that can be tailored At Dell we view data management as an to fit the needs of any local government end-to-end process rather than just a term organisation, whether small, mid-sized or at for the traditional storage of data. Our view enterprise level. All Dell solutions are based on is that data management covers a wide industry-standard protocols, are scalable both spectrum, incorporating data creation, horizontally and vertically and will continue to retention, disposal and security across the develop and innovate as data management entire customer IT environment. requirements grow.

Based on the principle that effective data The wide portfolio of data storage technology management starts at the policy level, the covers the traditional areas of primary storage, Dell approach is to collaborate closely with back up, archive and de-duplication and is customers to handle data growth and, more supported by an industry-proven range of data importantly, control the way data is managed management and security tools. across the organisation. The Dell approach is based on an We believe it’s time to break the cycle of understanding of customer data usage ‘buy more disc’, to free customers from the over the entire data lifecycle. For customers high-impact, frame-based cycle of changes without a defined data management to data storage and evolve the model into policy structure, the Dell team provides a one that delivers invest-as-required tools and collaborative environment in which to build technologies that are fluid and dynamic. a comprehensive data management strategy using an interactive workshop or a more in-depth Storage Assessment. The output The Dell solution defines unique customer requirements and documents them fully before making any The Dell approach, Fluid Data, is based on technology decisions. an architecture designed to automatically optimise data wherever it is held, providing How Dell Fluid Data architecture works management in Government Data

Right data. Right place. Right time. Dell has developed an end-to-end portfolio of enterprise storage solutions built on the Fluid Data architecture designed to automatically and intelligently optimise data everywhere, providing high efficiency and availability without hidden lifecycle costs.

Business continuity Live Volume software enables organisations to avoid planned downtime and easily distribute workloads by dynamically migrating data between two Storage Centre SANs. The technology acts as a storage hypervisor, creating a new layer of virtualisation that allows a single volume to be shared between two arrays, whether in the same data centere or two local sites.

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Archive Disaster recovery Primary data centre

Archive Dell object storage technologies scale horizontally and vertically to provide limitless archive capacity at the lowest Compliance reporting Automated tiering Data control possible cost of ownership. Dell Data Protection|Encryption combined with Dell Compellent arrays offer Dell data protection and Dell KACE K1000 Appliance reporting, present best-in class automated encryption tools provide auditors and stakeholders with highly granular tiering, advanced data customers with a simple and reports on the security of individual files to protection and superior ease flexible way to safeguard data. meet compliance reporting requirements. of use. We protect data both in transit and at rest, enabling safe and secure utilisation of data for remote users. Solution benefits by department Taking a closer look

Dell Data Management solutions deliver benefits for Information Managment and Technology, In order to provide you with as much information as possible about Dell Government data Data management in Government Data Finance and Operations staff as well as front-line and back office workers. management solutions we have put together a range of resources and assets designed to give management in Government Data you the opportunity to take a closer look.

Information management and technology Free discovery workshop Whether in data creation, storage, security or disposal, Dell Spend a half-day with a Dell Local Government provides data management technology and expertise that delivers: Solutions Architect and participate in an interactive • The resources to run data management processes session designed to explore ‘the art of the possible’. efficiently, in both technology and staff skills Dell experts will share critical success factors, shared • Reduced complexity, with single management learning from other local government deployments and consoles designed to work within the IT ecosystem, indicative timelines and expectations. not as separated islands of technology • Added technology agility – providing the Please ask your Dell Account Manager for details. latest technology at all times

Core technologies Dell thoughtfully integrates key technologies across the Fluid Data architecture, among them: intelligent tiering, Users management and protection in both block and file The Dell approach is focused on the user experience at all infrastructures. As a result, you can keep your data as levels, providing: dynamic as your business. Learn more • Transparent tiered storage, delivering the right data, in the right place at the right time • Improved user performance, with automatic tiering that is flexible and efficient • Non-disruptive replacement cycle, covering both equipment replacement and solution implementation Strategy Dell storage is transforming the way the world thinks about storage. We’ve started fresh, building the right storage architecture using best-of-breed technologies developed in the last decade. Our strategy is based on a commitment to deliver on an open, scalable design to enterprises of all sizes. Learn more Finance Dell data management delivers value across the organisation, with no hidden lifecycle costs. The solution enables: • Lower overall TCO, with reduced resourcing requirements • Smoother investment cycle, with spending to Use cases match business needs when necessary Cloud. Convergence. Security. Big data. • Lower acquisition costs, delivered on a structured The Fluid Data architecture is designed to help you basis by controlled operating budgets, not by the need anticipate and evolve to changing — even competing — for new capital expenditure (OpEx not CapEx) IT delivery models. Learn more

Follow this link to learn more about Dell data management “ Dell consultants worked with us to understand our business objectives and design an environment that looks to the future and achieves our growth outcomes. Local government We see Dell as a trusted service partner consulting services Local Government Consulting ServicesLocal Government Consulting

implementing an intelligent end-to-end Local government organisations around the Based on experience and customer feedback, world partner with Dell to transform the way Dell provides repeatable architectures and infrastructure that changes the game for they work, increase efficiency and reduce service frameworks that reduce risk, cost cost while continuing to provide high quality and time. We deliver project ownership from services to their local communities. end-to-end, and our engagements are always our customers and team here at NPS tightly bound by service delivery agreements All Dell consultants are experienced which deliver a specific agreed outcome. Property Consultants.” experts with recognised industry-leading certifications, including 18 Gold Level Microsoft From initial assessment through to implemen- competencies, 5,000+ VMware certifications tation, we help customers to navigate and Rick Necchi and, as an OpenStack pioneering member, make the transformation journey successful. ICT Director over 1,100 expert developers worldwide. Dell is ranked No1 Worldwide Microsoft Dell ‘As-Is to-be’ Norse Enterprise Partner Group (EPG) partner for Transformation Blueprint Microsoft Lync and Microsoft Exchange, The unique Dell ‘As-Is To-Be’ framework starts Microsoft Windows 7 Deployments and with understanding customer issues today Microsoft private cloud infrastructure. and their ‘To-Be’ desired end-state, covering business, technology and return on investment Dell provides local governments with a single benefits. Once current and future states are point of contact for the entire solution, understood, the transformation strategy is covering consulting and systems integration developed, based on Dell experience and across business process, applications, leveraging repeatable architectures. infrastructure architecture, operations, management and world-class security. Focused, efficient, easy to consume, independent and with no tie-in to Dell Transformation – doing more with less technology, the ‘As-Is To-Be’ Transformation In a climate where budgets get ever tighter, Blueprint delivers high levels of business value organisations increasingly have to transform by providing clear recommendations that the way they work, moving from traditional help organisations achieve the transformation operating models to streamlined processes. needed to realise their objectives.

At Dell we understand that streamlining processes goes beyond technology change. We have a track record of helping to bring together stakeholders on to the common ground that transformation requires, spanning people, resources, business processes, work styles, communications and improved efficiency. Local Government Consulting Services assessments andsolution healthchecks. The managementphasedelivers comprehensive managementtoolsets,operational impact Management Implementation  The implementation process  Implementation the customerat theendof theprocess. design process istimeandproject-based andisdesignedsothat ownershipof theIPispassedto The designphaseisapaidengagementsubjecttoservice deliveryagreement. Thesolution Design chargeable andsubjecttoadiscrete service deliveryagreement. overall objectives.Theprocess iscustomisedtomatch individualcustomerrequirements and is The assessmentprocess establishesyourcurrent position,yourITandstaff resources and Assessment indicative timelinesandexpectations. will share criticalsuccess factors,learnings from otherlocalgovernmentdeploymentsand objectives andtoexplore ‘theartof thepossible’.In half-day interactivesession,Dellexperts The workshopisdesignedtoenableyourDellLocal GovernmentSolutionsArchitect todefine Workshop and grow overtime. while efficientplanninganddeliveryensure thesolutioncanflex allows thecreation of solutionswhichbringvaluetocustomers, infrastructure, security, applications developmentandmanagement The extensivelevelof Dellexperiencewithstrategy, transformation, based ontheircurrent position,objectivesandbudget. this approach allowsthebestmatch tobeprovided for customers value, through tocustom,bespoke engagements.Theflexibilityin for themfrom fixed price,fixed scopeservicesthat delivertimeto enable customerstoselecttherightconsultingengagementtype The WADIM methodologyismodularandflexible,designedto The Dell WADIM methodology Workshop is technology-independent, time-basedandboundbyservice deliveryagreement. Assessment is designedtodelivertheoptimumresult andavoiddisruption. Design Implementation Manage/Support tel: 07713306616 email: [email protected] Sheehan Gregory tel: 07717156862 email: [email protected] Lee Johnson For more information, please call oneof theabovecontacts, or call08444446057 government team Contact the local tel: 07802594809 email: [email protected] Kevin Evans tel: 07802595073 email: [email protected] Kevin McAuley tel: 07802595193 email: [email protected] Steve Parkinson tel: 07850652109 email: [email protected] Richard Schorfield

tel: 07841878141 email: [email protected] John Bellini

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