IBM Notes and Domino Software Activate Workforce Productivity with Social Email and Application Experiences

IBM Software Solution Brief

IBM Notes and Domino software Activate workforce productivity with social email and application experiences

Employees rely on business email and other business applications to get Highlights their work done. But more than ever, they want to collaborate with each other using the latest mobile devices and consumer cloud services—new ● Drives improved productivity by integrat- tools that may not be sanctioned by IT. As a result, organizations are ing email and other collaboration tools dealing with security, policy and governance challenges. Supporting these ● Accelerates business creativity and pro- latest devices and tools is no small task. Neither is modernizing and ductivity with a modern, intuitive social migrating existing applications and collaboration systems to meet new interface user and business process requirements. ● Builds on years of collaboration leadership to help users quickly connect to the skills Enterprise decision makers need email and application platforms that and information they need integrate easily with newer social tools and that support the latest mobile ● Speeds application development for busi- devices as well as offer deployment options and flexibility. IBM® Notes® ness process integration and automation and IBM Domino® software bring together business messaging, applica- ● Integrates your collaboration infrastructure tions and social collaboration into a unified user experience. The software with a software platform approach is designed to deliver social capabilities, whenever users want and wher-

● Improves ROI and optimizes investment ever they may be—from the cloud, on premises or both—to help with support and service options accelerate business operations, improve decision making and enhance productivity.

What are IBM Notes and IBM Domino software?

IBM Notes software is a leading enterprise messaging client that provides you with email, calendar, contacts, to-do and related collaboration capabilities in a rich client delivered to your desktop, laptop, browser or mobile device. More than just an enterprise messaging server, IBM Domino software is a rapid application development platform that includes design and developer tools and server run time in a single package—delivered on premises, in the cloud or via hybrid deployments. IBM Software Solution Brief

Integrating collaboration tools to boost productivity IBM Notes and Domino 9 Social Edition software is the latest culmination of more than 20 years of collaboration leadership. Comprehensive The software helps create a more effective workforce through search CLOUD Business Activity MOBILE the seamless integration of other collaboration tools into your applications streams email: profiles, communities, file sharing, real-time audio and video communications, presence, other desktop applications, public social networks, or essentially any other business process Te am Public social calendar media application—whether they are delivered on premises or in the cloud.

Social email experiences provide two-way integration that deliv- Document Communities ers core-messaging functions, in context, to other applications sharing and to virtually any device (smartphone, tablet, laptop and desktop)—freeing messaging from the traditional email client application while offering platform choice and flexibility. Analytics Presence and messaging

Ultimately, a social email experience is about empowering Microsoft Audio and integration video people to collaborate seamlessly and in context so they can forget about managing email and be more productive.

ON PREMISES

Figure 1. A social email experience evolves messaging into a social capability delivered in context with where you work.

2 IBM Software Solution Brief

Offering an intuitive, social user interface to stimulate creativity Provide a rich client experience for a social age You can dramatically boost business value when you fully integrate messaging with the rest of your collaboration environment. IBM Notes software activates business creativity and workforce productivity with a modern, social user interface that delivers in-context access to email, calendars, contacts and business-critical information—right from the inbox. Features include:

● Embedded experiences: Interact with content, including documents, images, videos and forms, from applications directly inside your email, all delivered through industry- standard OpenSocial 2.0 containers. ● Activity streams: Find out what your network is up to with an aggregated view of social information streams, such as microblogs, corporate and public social networks, social content management systems, and other socially enabled applications, and comment, share and act on that information straight from your Notes environment. ● Discover page: Find information more quickly and easily, including what’s new in the current release; introductory Figure 2. Notes Traveler software on Apple iPhone and Apple iPad devices material for new users; helpful hints and tips; and a “Quick Links” tab that allows you to launch your workspace, mail, Deliver messaging and applications to the web calendar and other Notes applications with one click. without sacrificing capability ● Additional enhancements: Use a new, customizable icons menu IBM iNotes® software provides access to email, calendar and bar; improved LiveText actions; faster email previewing, sort- social collaboration tools within a zero-footprint, easy-to-use ing, searching and filtering; calendar scroll-through viewing browser experience. The software supports a variety of web by month and color coding by category; and better manage- browsers across multiple platforms, including desktop, mobile, ment of widgets through the sidebar panel. kiosk and shared systems. Because iNotes software is built for performance on high- and low-speed networks as well as mobile IBM offers true hybrid deployment of messaging with seamless devices, you can spend less time waiting and more time work- integration of on-premises Notes with IBM SmartCloud® ing. Most important, iNotes software now provides a compre- Notes. Move some or all of your Notes messaging capabilities hensive social email experience, including activity streams and to the cloud with minimal effect on the user experience. embedded experiences. In fact, for most users, iNotes software provides the same experience as Notes software, making it ideal for organizations that need to rapidly provision and remove users or that want to minimize desktop footprints.

3 IBM Software Solution Brief

Complementing iNotes software, the new IBM Notes Browser ● High availability to help prevent users from losing connectiv- Plug-in allows users to work with other Notes applications ity to mission-critical business information directly in a browser. Users can interact with their daily work ● Cross-platform support for on-premises Domino or right from the browser instead of having to connect through IBM Domino Express® deployments on Linux, Microsoft their Notes desktop client. And for most applications, the user Windows and IBM System i® servers and in the IBM cloud experience will be identical whether in the Notes client or a with IBM SmartCloud Notes software web browser, helping significantly improve mobile productivity, reduce application development costs and allow IT to focus on modernizing the most critical Domino applications. Social business begins with an industry-leading platform.

Connecting people and information— IBM social business solutions virtually anytime, anywhere Smarter workforce IBM Smarter Commerce™ approach IBM Employee Experience Suite Exceptional customer experiences When users can quickly access skills and information no matter Talent management IBM Customer Experience Suite where they are, business innovation and productivity can soar. IBM platform for social business A complimentary add-on to IBM Notes software, IBM Notes Social networking Social analytics Social content Social integration Traveler software provides security-rich push email for faster IBM Connections IBM Social Analytics IBM Enterprise IBM WebSphere IBM Notes and Domino Content Management Portal software access to email, calendars and contacts from the industry’s Social Edition software IBM Web Content Manager IBM Sametime software widest range of mobile devices and tablets, including the latest versions of the Apple iOS, Google Android, Microsoft Deployment options Windows Phone, Windows, and BlackBerry operating systems. Users can even be productive offline and simply sync data when Software-as- Dedicated On premises Hybrid connectivity is restored. a-service cloud private cloud

Designed for business, Notes Traveler software brings choice and confidence to administrators by providing: Figure 3. Social business begins with an industry-leading platform that puts your organization’s collective knowledge at your fingertips.

● Security-rich features such as partial wipe for lost or stolen devices, password policies, data encryption and device compliance with corporate policies ● A single point of control for monitoring the Notes Traveler community while supporting automated client updates

4 IBM Software Solution Brief

Advancing social business application ● IBM Domino Utility Server software: an excellent solution development for hosting social business applications for those organiza- From the very beginning, IBM created the Domino environ- tions that don’t need Notes or iNotes messaging capabilities ment to be an advanced platform for quickly designing, devel- ● IBM Domino Messaging Server software: ideal for oping and hosting social business applications that are scalable, hosting your messaging environment, either on premises or security rich and available at a low total cost of ownership. as IBM SmartCloud Notes software, especially if your organization doesn’t need additional social business application The software provides a rich, visual application environment in hosting which to design, develop and deploy custom-built or third-party ● IBM XWork Server software: an all-in-one, on-premises applications that support a wide variety of critical business pro- platform for designing, developing and hosting social busi- cesses. More than 10 million Domino applications support ness and departmental applications, especially designed for such wide-ranging processes as customer support, customer independent software vendors and developers relationship management, salesforce automation, human ● IBM Domino Collaboration and Messaging Express resources, project management, billing systems, teamrooms, software: a security-rich, full-featured, on-premises applica- discussion databases and blogs. An integrated workflow engine tion and email environment for midsize companies can help you more easily automate and simplify paper- or ● IBM Domino Designer software: a no-charge Microsoft compliance-based processes. An integrated data store offers Windows–based desktop application environment that security-rich storage that you can extend to support transac- enables you to rapidly develop and deploy scalable, security- tional and relational systems as well as enterprise resource rich business and collaboration applications planning. You can see a sample of “Ready for Social Business” ● IBM Enterprise Integrator for Domino software: Domino applications and integrations in the IBM Collaboration on-premises, server-based software that supports the Solutions Catalog at https://greenhouse.lotus.com/wpsgh/ exchange of data among third-party sources wcm/connect/ghcontent/lotus+greenhouse+next+site/home/ site+add-ons/lotus+business+solutions+catalog. Domino software includes a powerful administration client and web browser interface to help enable smooth, efficient Domino software has always emphasized choice and flexibility management of IBM Domino servers. Every Domino software in deployment and supports a wide range of hardware platforms license comes with Domino domain monitoring, a problem- and operating systems—whether on premises, in the cloud or in determination resource that helps administrators recognize hybrid environments—as well as directory and client access critical server and client issues within minutes. You also get from desktop, web or mobile devices. IBM Domino Configuration Tuner software to help with server configuration, performance bottlenecks and security

● IBM Domino Enterprise Server software: an all-in-one, issues. To help minimize help desk visits, Domino software security-rich platform for hosting social business, collabora- offers the Notes ID vault password recovery system and Smart tion and messaging applications Upgrade technology, which performs centralized upgrades of IBM Notes clients.

5 IBM Software Solution Brief

For organizations seeking to downsize infrastructure yet still The latest release provides key capabilities for effective maintain on-premises control, Domino software helps reduce administration and development: the need for hardware-oriented resources that can consume an IT budget, such as power consumption, memory, data storage ● Domino software now supports Security Assertion Markup and the labor required for administrative tasks. The software Language (SAML) from the Organization for the also decreases required disk usage and network input–output Advancement of Structured Information Standards (OASIS), using advanced compression features for applications containing allowing administrators to configure federated-identity lengthy documents, rich text and graphics images. And the authentication and single sign-on. Domino attachment and object service helps reduce storage ● Administrators can prevent incoming return receipt requests and management by storing a single copy of an attachment while preventing client users from using settings for a return on the server. receipt on outgoing messages. ● Server-side JavaScript (SSJS) Debugger in Domino Designer Domino software continues to incorporate security-rich software now allows you to debug against either the Domino capabilities, with a built-in public key infrastructure that Designer local preview server or a Domino server. authenticates IBM Notes users and servers, verifies digital signatures, and encrypts messages and applications, including For years, IBM XPages technology has helped in-house or individual fields within applications. The software supports independent developers create thousands of social business X.509 Internet certificates and helps government agencies desktop and mobile applications with a document-driven, that require products that conform to Federal Information NoSQL architecture that includes an integrated workflow Processing Standard (FIPS) 140-2. Keep tight control on access engine and support for open web standards and for representa- by using control lists that specify an access level, access level tional state transfer (REST) interfaces. And new XPages privileges, a user type, and one or more roles. enhancements include OpenSocial gadget controls, content assist, hyperlink navigation, hover help, memory management Clustering technology allows you to tie multiple Domino improvements, HTML5 and portable network graphics (PNG) servers together to create a seamless experience and enable a file support. highly available, high-performance messaging or application environment. Users can gain access to current business data as applications continually replicate throughout servers, synchronizing for consistency.

6 IBM Software Solution Brief

Extending collaboration software with Expand email with industry-leading business social the IBM platform for social business software Within many organizations, critical information and knowledge Existing applications and tools should easily and quickly inte- resources are largely untapped simply because users can’t find grate with newer tools, as they become available, in a way that and communicate with one another. With IBM Connections users find intuitive. That’s why Notes and Domino software Suite software, you can access information that others have is a core component of the IBM platform for social business, shared (even if you don’t know them) to be more productive. a comprehensive solution that enables business users to work efficiently from practically anywhere, at just about any time, IBM Notes and Domino software features a no-charge with the people and information they need right at their entitlement for core capabilities of IBM Connections Suite fingertips. software, including Connections files and profiles services and IBM Sametime® Entry software. Right away, Notes software can be used to quickly share status updates, upload and share files with others in a security-rich manner—significantly reducing file attachment storage requirements—and quickly locate experts outside of an existing network, without ever leaving the inbox.

Figure 4. IBM Connections files for social file sharing within Notes software

Figure 5. IBM Connections profiles for microblogging status updates within Notes software

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With a simple upgrade to a full license of IBM Connections ● Manage and distribute trusted content across your social software, users can unlock the power industry-leading enter- network prise social software to: ● Leverage the combined ease of social tools and the power of a structured hierarchy ● Create, find, join and work with communities of people ● Enhance discovery through social capabilities such as tagging, ● Build professional networks and find the people and expertise commenting, liking and analytics they need ● Create a more engaged work environment by embedding col- ● View, manage, organize and more quickly complete tasks with laborative content creation within work streams social activities ● Present ideas and get feedback via blogs Add real-time communications Because of the tight integration of IBM Sametime software Integrate social content with Notes software, users can quickly switch among email, Combining IBM Connections with IBM Connections Content telephone, instant messaging, web conferencing, voice over Manager within your Notes and Domino environment can help Internet protocol (VoIP) and video collaboration without ever you liberate key organizational content by infusing content leaving their Notes environment. A no-charge entitlement to management capabilities into the foundation of your social Sametime Entry software allows Notes software to seamlessly network: blend in online presence information and instant messaging capabilities. ● Accelerate productivity and business efficiency via a security- rich and controlled content management engine ● Improve overall control through document check-in and checkout, version control, approval routing, metadata, taxonomy, document types and nested folders

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Figure 6. Sametime integration with Notes software

Clients that choose to upgrade to a full license of Sametime The solution provides spam and content filtering for Notes and software can add features including online meetings; mobile Domino software and for mixed email environments as well as VoIP support for Apple iPhone, BlackBerry, Microsoft virus protection for IBM Connections deployments. You can Windows Mobile and Nokia devices; integrated desktop voice also extend this convenience further inside of Notes software and video; and real-time community collaboration. to control which email content you want—and don’t want—to receive. Precise and powerful, the Lotus Protector for Mail Gain more security and control Security software appliance has been certified by the indepen- Help improve the security and effectiveness of your messaging dent International Computer Security Association (ICSA) Labs environment with IBM Lotus® Protector for Mail Security to be a leader in spam control. software, which features integrated content filters to give you granular control over the content traversing your network.

9 IBM Software Solution Brief

Optimize your corporate web portal Delivered with every new software license you acquire through Web portals are key not only for delivering personalized infor- the IBM Passport Advantage® program, IBM Software mation to customers, business associates and suppliers but also Subscription and Support provides you with easy, renewable for breaking down organizational barriers and enabling constit- access to product upgrades and technical support; access to and uents to work together. Leveraging XPages technology, you can notification of new releases and versions; and cross-platform, more easily integrate Domino applications, including messaging 24x7, worldwide technical support with enhanced self-help and and other business applications, with enterprise portals built on search capabilities. IBM WebSphere® Portal software. IBM Software Services for Collaboration provides additional WebSphere Portal software provides knowledge workers with access to some of the world’s best Notes and Domino technical a single, personalized access point to web content, applications, experts, who can assist with: processes, tools, information and people. Combined with Notes and other IBM collaboration software, the solution can help ● Notes and Domino environment assessment with Domino your organization deliver the exceptional web experiences to Doublecheck—Powered by Trust Factory customers and employees that can give it an edge over the ● Notes and Domino QuickStart or upgrade support competition. Plus, WebSphere Portal software enables you ● XPages Application Assessment or conversion to reuse your existing web-based and IT assets, so your ● Notes Traveler high-availability configuration business can respond more quickly to new opportunities and ● Migration from Microsoft Exchange to Notes and Domino requirements. software ● Education and certification, including the IBM Multimedia Optimizing your investment with Library for Notes, instructor-led and self-paced online value-added support training, and product technical certification With Notes and Domino software, you already get just about all the capabilities you need to boost employee productivity The IBM Software Accelerated Value Program can provide while keeping a tight control on costs, security and corporate additional long-term operational guidance in planning, adopt- policies. IBM helps you protect and optimize your investment ing and managing your Notes and Domino environment. The even more with value-added support and services. program pairs you with a trusted adviser who builds a founda- tional understanding of your overall environment and business needs, providing personalized advice and reporting, proactive guidance, and priority issue resolution.

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Why IBM? For more information The industry’s premier all-inclusive messaging and collabora- Put Notes and Domino software to work for your tion solution, Notes and Domino software provides organiza- business. Download a no-cost, 90-day trial today at: tions with virtually everything they need from a messaging and ibm.com/developerworks/downloads/ls/lsds social business application environment in a single package. Notes and Domino software has the depth and breadth of To experience iNotes Social Edition software at no integration with other essential capabilities that form a cost in a no-download, hosted environment, visit: comprehensive platform for social business. http://greenhouse.lotus.com

Going on more than 20 years of collaboration leadership, To experience Notes Traveler software at no cost in a hosted IBM continues to be a market share leader in business email trial, visit: http://bit.ly/TravelerTrial software today. Notes and Domino software is licensed for use by more than 30,000 organizations, including more than To learn more about IBM Notes and Domino software, 50 percent of the Fortune 500.1 IBM adds value through an including platform support, pricing and availability, user extensive ecosystem that offers ideal solutions for your specific support, administration support, developer support, and much business challenges. More than 10 million Domino applications more, please contact your IBM sales representative or are currently in production, and that number keeps growing. IBM Business Partner, or visit: ibm.co/NotesDomino Today, in excess of 65,000 registered users are on OpenNTF— the open source community for developing on XPages technol- Additionally, IBM Global Financing can help you acquire ogy. More than 400 IBM technology partners are “Ready the software capabilities that your business needs in the most for Social Business” along with thousands of local solution cost-effective and strategic way possible. We’ll partner with providers in practically every region in which you do business. credit-qualified clients to customize a financing solution to suit your business and development goals, enable effective cash management, and improve your total cost of ownership. Fund your critical IT investment and propel your business forward with IBM Global Financing. For more information, visit: ibm.com/financing

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