Annual Report 2015–16 About this report This is Sydney Water’s full Annual Report for 1 July 2015 to 30 June 2016. It covers financial, social and environmental performance, statutory information, financial statements and other regulatory information. The full report and a 30 page summary report are available on our website: sydneywater.com.au If you have any comments about the Annual Report 2015–16, please email
[email protected] or write to: Sydney Water Annual Report Project Manager Corporate Public Affairs PO Box 399 PARRAMATTA NSW 2124 Letter to Shareholder Ministers Dear Treasurer and Minister Perrottet Report on performance for the year ended 30 June 2016 We are pleased to submit the Annual Report of Sydney Water Corporation (Sydney Water) for the year ended 30 June 2016 for presentation to Parliament. The full report includes financial statements, and we publish a 30 page summary on our website. Our Annual Report 2015–16 was prepared according to section 24A of the State Owned Corporations Act 1989 and the Annual Reports (Statutory Bodies) Act 1984. The financial statements for 2015–16, which form part of the Annual Report 2015–16, were certified by the Auditor-General of New South Wales. Yours sincerely, Bruce Morgan | Chairman Kevin Young | Managing Director BComm, FCA, FAICD BEng (Hons), MBA, FIE Aust, CPENG, FAICD 1 Sydney Water Annual Report 2015–16 Sydney Water Annual Report 2015–2016 1 Contents About this report 1 3. Customer at the heart 51 Letter to Shareholder Ministers 1 Our sustainability performance 52 Contents 2 Our service guarantee 58 1.