ANNUAL REPORT 2009/2010 Information contained in this Catalogue is current according to records on file and verification at the time of printing.

“ College has been granted Candidate for Accreditation status by the New Association of Schools and Colleges, Inc. through its Commission on Institutions of Higher Education. Candidacy is not accreditation nor does it assure eventual accreditation. Candidacy for Accreditation is a status of affiliation with the Commission which indicates that the institution has achieved initial recognition and is progressing toward accreditation.

Inquiries regarding the status of an institution affiliated with the New England Association should be directed to the administrative staff of the college or university. Individuals may also contact:

The Commission on Institutions of Higher Education New England Association of Schools and Colleges 209 Burlington Road, Bedford, MA 01730-1433 Tel: (781) 271-0022 E-Mail: [email protected]” CONTENTS President’s Remarks p. 2 Chairman’s Report p. 3 About p. 4 Creating Student Success p. 5 Creating a Culture of Institutional Effectiveness p. 8 Creating a Skilled Workforce for the Present... and the Future p. 9 Creating Access p. 14 Creating an Environment for Success p. 15

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 PRESIDENT’S REPORT

has signed up to be a participant in the Spring 2010 Community College Survey of Student Engagement.

Finally, we continue to work on fulfilling the strategies of our 2008 Strategic Plan and I am pleased to report that most of the Phase 1 action steps are in progress or have been completed.

These are just a sampling of some of the highlights at Bermuda College this past year and I now invite you to journey through this annual report as we showcase Dr. Duranda V. Greene another year of remarkable achievements at Bermuda President, Bermuda College College.

Magna Mirabilia Portendi — Great and wonderful things In 2009, Bermuda College celebrated its 35 th are foretold! anniversary, having been formed by the passing of the Bermuda College Act in 1974. We marked this occasion by renaming two of our buildings after two stalwarts of Bermuda College. South Hall was renamed Brock Hall after Mr. Mansfield Brock, the first Chief Executive Officer of Bermuda College and New VISION STATEMENT Hall was re-named Hallett Hall after Dr. A. C. Hollis Bermuda College will be recognised locally and interna - Hallett, our first President. A portrait of each gentleman tionally as a centre for excellence as it responds to the and a commemorative plaque hangs in the foyer of diverse needs of the community through innovative, each building. quality teaching and research that enables students to enrich their lives intellectually, economically, socially, In March, the entire Bermuda College community was and culturally. energized as we hosted the accreditation team from the New England Association of Schools and Colleges which would be the final process in our seven-year journey MISSION STATEMENT toward accreditation. We now patiently await the result Bermuda College, the only tertiary level institution in which is expected in Fall 2010. Bermuda, is committed to setting Bermuda’s students on the paths to success through the provision of Bermuda College also had the honour of partnering comprehensive academic and technical education, along with Columbia Teacher’s College in New York to host with professional training, personal and academic the international Transformative Learning Conference support services, quality facilities, and interactive part - which saw 170 participants from all over the world nerships with local and international entities. travelling to our shores. Other international partnerships included working on a research project with Penn State and establishing an articulation agreement with CORE VALUES Bradford College in the . Commitment to Students We continued to foster local partnerships by partnering Quality Teaching with the Community Schools to offer some of Bermuda Commitment to Employees College’s developmental math and English courses Respect, Recognition and being Valued through their programme offerings. We also established Commitment to High Standards a partnership with ACE that will assist both students Stability, Security and Safety and employees. Responsibility and Accountability In keeping with our mission of setting Bermuda’s students on the paths to success, Bermuda College

2 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CHAIRMAN’S REPORT

still partnering with overseas institutions to offer their undergraduate and graduate programmes on island.

In its ongoing efforts to enhance its governance value, the Board held a Board retreat in February and I, along with another Board member, attended the annual Association of Community College Trustees (ACCT) conference in San Francisco in October. We were accompanied by Dr. Greene. We also continued our commitment to transparency in our operations by Senator Walton Brown deciding to provide minutes of Board meetings on the Chairman, Bermuda College College’s portal. Further, the Board drafted amendments Board of Governors to our by-laws to assist with effective governance.

During this financial year we welcomed three new On behalf of the Board of Governors, it is my members: Dr. Myra Virgil joined in January, and Messrs. pleasure to submit the Bermuda College Annual Report Paget Wharton and Peter Crisson were welcomed in for the period April 1, 2009 to March 31, 2010. The March. I want to take this opportunity to thank each Board is once again privileged to lead the College on its and every Board member for their commitment and mission of “setting Bermuda’s students on the paths to selfless work in setting Bermuda College along the path success”. Further, we remain confident in and are to success. pleased with the direction and progress of the College under the very capable leadership of Dr. Duranda Greene and her executive team. Bermuda College has been challenged, as we all have, BOARD OF GOVERNORS by the current state of the economy, but in our quest to enhance student success while being judicious CHAIRMAN about our use of public funds, we are able to report Senator Walton Brown, Chairman we approved a balanced budget without cutting any programmes or services for our students. MEMBERS Mrs. Wendy Augustus During the course of this past year, the Board had Mr. Peter Crisson Mr. Marc Daniels the honour of inducting four members into the Com - Col. Michael Darling pany of Honorary Fellows of Bermuda College. The Dr. Duranda Greene, Bermuda College Presiden t 2009 inductees were Dr. George Cook and Mr. Brian Ms Deena Harvey Duperreault; in March 2010 Drs. Janet Kemp and Mr. Patrick Jones Idwal Hughes were inducted. All four individuals are Mrs. Wendy McDonnell deserving of such an honour, having made tangible and Mr. Cushi Ming, Student Government Council President significant contributions to the community. Mr. Francis Mussenden Mr. Peter Sousa As part of the 35th anniversary celebrations, the Board Dr. Myra Virgil Mr. Paget Wharton approved the renaming of two College buildings to Mrs. Cathy Ziepniewski honour the College’s first Chief Executive Officer, Mr. Mansfield Brock, and its first president, Dr. A.C. Hollis Hallett.

While the issue of the College evolving into a four-year degree granting institution has been mulled over the years we believe that , given current circumstances, our resources and energy can best be utilized to make Bermuda College a model community college while

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 3 ABOUT BERMUDA COLLEGE

ABOUT BERMUDA COLLEGE

Bermuda College has approximately 1400 students, about 870 of whom are registered in credit courses. There are 56 full-time lecturers. The Bermuda College offers a variety of academic, technical and professional courses in the Divisions of Applied Science & Technol - ogy, Business Administration & Hospitality, Liberal Arts, and the Centre for Professional and Career Education. Programmes lead to baccalaureate, , certificate or diploma credentials, and there are a number of professional development and non-credit offerings for life-long learners.

Bermuda College is a community college dedicated to offering the highest standards of academic and professional excellence, based not so much on one's background entering - but on what one has been able to achieve upon graduation. It is one of the few community colleges of its size in the Western hemisphere that boasts a virtual campus with wireless coverage available campus-wide! Every student taking more than six credit hours is provided with a laptop. In addition, beginning Fall 2008, free tuition was made available to all qualifying Bermudians!

FOUNDED: The College was created by the through the passage of the Bermuda College Act in 1974 with the amalgamation of three flourishing institutions: the Bermuda Technical Institute established in 1956, the Bermuda Hotel and Catering College (1965), and the Academic Sixth Form Centre (1967).

Size of Campus: 56 acres.

Degrees and Certificates Granted: Associate degrees, Certificates, and Diplomas

Number of Faculty: 56 faculty, 32 adjunct lecturers.

Average Class Size: 15 students.

Student Applicants: In 2008/2009 the College received 835 applicants. This count consisted of 353 traditional and 482 non-traditional students.

Student Enrolment: Fall 2009, the College enrolled a total of 1269 students.

4 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING STUDENT SUCCESS

hours of 9 a.m. until 5 p.m. are offered Monday through CREATING Fridays and by appointment only on Saturdays.

STUDENT SUCCESS A total of $38,944 was granted in financial support to aid 43 students with incidental fees and 53 students Dean of Students with the purchase of textbooks. Contributions from the Mrs. Sheridan Talbot, MA Seniors Learning Centre ($2,500), Sirius International Coordinator of Student Enrolment, ($3,000) and the Mistic Ladies’ Golf in celebration of Registration & Records its tenth anniversary ($5,000) assisted students with Mrs. Sandy Crick, BBA the purchase of textbooks and materials. In the mean - Director of Academic Resource Centre time, supportive donors representing business, industry, Dr. Lisa Osborne community service organisations and private citizens Director of Sports & Recreation contributed more than $55,000 in scholarships and Mr. Ryan Brunson, M.Ed. monetary awards to students in the three academic divisions. College counsellors in collaboration with the Student Employment Coordinator and community repre - In support of the College’s Mission Statement tagline, sentatives provided students in the college skills classes “Setting Bermuda’s Students on the Paths to Success”, (CSC) and the College community, the opportunity to the College introduced a “Learning Community” participate in eighteen workshops throughout the year. programme, comprised of thirteen freshman students from Mount Saint Agnes, , Saltus, , and Cedar - Bridge Academy. The programme aimed to create a diverse, inclusive, supportive, academic environment that fostered student success and retention and a positive collegiate experience. A faculty member, des - ignated as Success Coach, and two Peer Advisor senior students volunteered to work with students in the pilot programme. The students were enrolled together in three classes-English, mathematics and College Skills. Group meetings were held for one hour each week. Twelve students returned to the College for the Spring semester. While the students were no longer assigned to the same classes, a common time for weekly group meetings was scheduled. Half of the students consistently attended the group meetings. A review of the pilot, including recommendations for future communities, will take place at the end of the Spring semester.

Academic Success Workshops (ASWs) were established at the beginning of the Fall and Spring semesters to assist students who had been placed on academic probation. The Workshops were designed to give such students the tools to improve their grades. It also sought to examine the underlying cause of their probationary performance. Students are required to complete one ASW, scheduled on Tuesdays and Thursdays between 12 noon and 1 p.m. and between 4 and 5 p.m. through - out the Fall and Spring semesters.

The Counselling and Career Centre extended its hours to ensure the availability of counselling services Monday through Thursdays from 9 a.m. until 7 p.m. Regular Bermuda College Class of 2009

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 5 STATISTICS

APPLICANTS 2009 208 TRADITIONAL APPLICANTS (16 – 20 years) 284 353 NON-TRADITIONAL APPLICANTS (21 + years) 266 482 TOTAL APPLICANTS 550 835

PART-TIME STUDENTS 191 436 FULL-TIME STUDENTS 357 399

DIVISION OF APPLIED SCIENCE & TECHNOLOGY 62 62 DIVISION OF BUSINESS ADMINISTRATON & HOSPITALITY 251 408 DIVISION OF LIBERAL ARTS 237 318 DIVISION OF PROFESSIONAL & CAREER EDUCATION 0 47

MALE 215 245 FEMALE 335 590 ENROLMENT 2009 2008 TOTAL NUMBER OF STUDENTS 1269 1366 EXTERNAL PROGRAMMES – 114

STUDENTS TAKING CREDIT COURSES 1035 1191 STUDENTS TAKING NON-CREDIT COURSES 234 175

MALE STUDENTS 415 389 FEMALE STUDENTS 854 977

FULL-TIME STUDENTS 358 360 PART-TIME STUDENTS 911 1006

STUDENTS IN PROGRAMMES* 834 969 STUDENTS NOT IN PROGRAMMES 435 397 *Does not include contract training through Professional and Career Education GRADUATES 2009 2008 DIVISION OF APPLIED SCIENCE & TECHNOLOGY 15 15 DIVISION OF BUSINESS ADMINISTRATION & HOSPITALITY 72 52 DIVISION OF LIBERAL ARTS 40 31 DIVISION OF PROFESSIONAL & CAREER EDUCATION 34 13 TOTAL GRADUATES 161 111 EXTERNAL PROGRAMMES 2009 2008 MOUNT SAINT VINCENT BBA (Bachelor of Business Administration) 9 14 MOUNT SAINT VINCENT BAA (Bachelor of Applied Arts) 6 5 BERMUDA COLLEGE/KENT LAW LLB Stage I 8 5 TOTAL GRADUATES 23 24

6 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING STUDENT SUCCESS

These included: computerized Internet based placement test, which is Transfer to University Series – study options in the used at Bermuda College to assess all incoming students. United Kingdom, Canada, the United States and the Based on test scores, it provides information about West Indies, plus scholarship networking English (reading and writing) and math skills that are Career Series – involving résumé writing, attending necessary for college. Results are used, along with other trade and employment fairs and learning how to turn data, to place students at the appropriate level in English math skills into a career (reading and writing) and math courses. In January 2010, Diversity Series – understanding the principles of the ACCUPLACER Diagnostic Test was launched. This human rights, activism, gender equity, disability, test provides a detailed analysis of a student's strengths national policy and Bermuda’s “most vulnerable” and weaknesses to enhance college preparedness and people. academic performance. The diagnostic information can Let’s Talk Series – hosted by the Registered Student provide lecturers and tutors with detailed to enhance Organisation (RSO) MENSPEAK, workshop topics student success. Currently, as part of a pilot programme, included finances, success and relationships. three ARC instructors are using the diagnostic test results in their college prep courses. Students took advantage of the College’s 24/7 online tutorial support, SMARTHINKING, to clock more than STUDENT ORGANISATIONS 1,800 tutorials in various subject areas. Two hundred and twenty-nine students were active in the College’s Registered Student Organisations (RSOs) The Student Employment Coordinator continued to during this reporting period. They included Volunteer network with employees to secure job placements. Action, Drama Club, Mature Student Organisation (Fall Sixty-two students were placed in jobs on and off semester), Spanish Club, Hospitality Club, the Bermuda campus. Workshops were hosted to complement the College Art Gallery (BCAG), MENSPEAK..., Model United transition from college to the workplace. Nations, W.O.M.Y.N. (female forum), the Photography Club (Fall semester), Choir, Christian Fellowship, Cura te The Academic Resource Centre provides learning Ipsum (Heal Thyself), Jazz Band, Literary Society, Inter - assistance to all Bermuda College students who wish national Administrative Assistant Professionals (IAAP) to maximise their learning potential. Ultimately, it is and Teachers of Tomorrow. Sixty-eight students volun - the goal of this area of student services to provide teered at a variety of organisations and institutions exemplary teaching and tutorial service to all students throughout the community providing services to the at Bermuda College; develop effective teaching and hospital, tutorial support in schools and at WindReach. tutoring strategies for ARC staff; implement the “at risk” The W.O.M.Y.N. group had a very active year with student intervention plan using Retention Alert software; specific highlights of exercise, chat sessions and group and monitor the ACCUPLACER (CPT) test to ensure social activities. The men’s forum, MENSPEAK was its use as an effective placement and a diagnostic tool. also busy with a Six-A-Side football tournament and Knock-Out Cup competition, generating participation Tutorials are provided in English/writing, reading/study from 97 students and 15 college employees. The group skills, math, science, computers, bookkeeping, and also launched a website this year. accounting. In addition to individualised tutoring, mini-courses, and reading/writing labs are offered to STUDENT GOVERNMENT COUNCIL students for continued mastery of skills. The ARC also President – Cushi Ming provides workshops in time management and study Vice President – Aquilah Fleming skills and an annual academic success seminar to Secretary – James Lee enhance student success. ARSO Secretary – Ellissa Lambert Senators – Rashida Hall, Sydney Pitcher, Antonio The number of workshops increased 50 percent, to Belvedere, Marieko Paul, Ashton Trott, Latonae Smith, 48 in Fall 2009. One hundred and nineteen students Adrian Levine and Shayla Thomas, Ashun Wolfe, took advantage of the free resource. The most popular Donovan Burgess, Ché Augustus, Justin Simmons, Amir workshop was “Test-Taking”. In spring 2010, 59 work - Ming, Michellé Butterfield, Tiffany Samuels, Chenae shops were offered, with 47 students participating. Rodrigues, Jenae Rodrigues and Ebony Brockington. The most popular Spring workshop was “Learning Styles”. The ACCUPLACER College Placement Test is a

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 7 CREATING A CULTURE OF INSTITUTIONAL EFFECTIVENESS

SGC Activities/Highlights (2009/2010) CREATING A CULTURE Welcome Back BBQ with Alumni Association Welcome Back Happy Hour of INSTITUTIONAL Back to the Books Dance Feedback Sessions EFFECTIVENESS Launch of 4.0 College Live (online radio station) Spirit Week Coordinator Open “Mic” with Chewstick Mrs. Pamela Maxwell Clarke, M.Ed., M.Sc T-Shirt Day “Under the Hood” Workshop presented by The Office of Institutional Research, Planning & Accred - W.O.M.Y.N. itation is responsible for the regular and consistent Twin Day research activities for Bermuda College, incorporating the “Out Among the Ins” documentary film use of relevant governmental and community studies presentation by the Hon. Dale Butler specifically designed to evaluate the higher learning Pyjama Day needs of the community, emerging business trends and Sports Day the status of BC alumni. Jersey Day “Black Out” Dance Research and the accompanying data for a review Talent Show of a number of programmes, including Hospitality Toy Factory Christmas Dance Management, Arts, Business Administration and Office Haiti fund-raiser Skills, were completed and passed along to the review - ing committee. SGC President, Cushi Ming attended the Island’s 400th Anniversary Thanksgiving Service attended by Her Required research and the written report for the final self- Majesty, Queen Elizabeth II, along with Dr. Duranda study for the New England Association of Schools and Greene, BC President. SGC Senator, Antonio Belvedere Colleges (NEASC) accreditation process was completed represented Bermuda College by giving an address at in January 2010. The site visit by the evaluation team took the Universal Day of the Child celebration. place in March 2010 and the College now awaits the final decision of the Commission on Institutions of Higher Education (CIHE), expected in the Fall (2010). SPORTS & RECREATION DEPARTMENT HIGHLIGHTS Bermuda College students participated in a variety of An ad hoc committee proposed six general education sporting activities throughout this reporting period. outcomes for Bermuda College graduates/students: communication skills, critical thinking skills, quantitative A new Physical Education Department (PED) credit and reasoning skills, information literacy, cooperative course was created, “Introduction to Nutrition and Fitness”. and collaborative skills, and technology/computer literacy. Karate Club member, Peter McGlashan won two All were approved by the Academic Council. The ad hoc silver medals in the Caribbean Tai Kwon Do committee continued with the additional task of finding Championship in Miami. He and fellow teammate, measurement methods for assessing the achievement Jashun Thomas won a gold medal in the welterweight of the outcomes by Bermuda College graduates. The team division. committee has suggested three methods: an examination, Summer Camps attracted 116 participants. The Camp an e-portfolio or a capstone course. Programme was expanded to include the highly successful Camp Small Fry for children 5 to 7 years old. The 2009 Factbook was produced and includes data One hundred and seventy-five students participated on enrolment, graduation and library data. Most of the in eight PED activities including archery, aerobics, statistics are based on census date data. It is intended that beginners and intermediate badminton, basketball, the FactBook will be updated annually after the Fall soccer, weight training and salsa dancing. census date.

The Graduate Survey 2009 indicated that 87.5% of the graduates were satisfied with the college’s facilities, 90.99% of the graduates were satisfied with Bermuda College generally and 88.39% indicated that they would

8 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING A SKILLED WORKFORCE FOR THE PRESENT AND THE FUTURE

recommend Bermuda College to someone who was the necessary information and skills for success in higher thinking about furthering their education. education and the workplace.

The Community College Survey of Student Engagement (CCSSE) representatives presented to Bermuda College Division of Applied Science & employees in Fall 2009. It was then decided that Bermuda College would participate in the survey in Technology Spring 2010. We are now awaiting the results. Associate Vice-President Mr. Llewellyn Trott, MA A spreadsheet of data is produced each semester, categorised by division and by student, to gauge enrol - The Division of Applied Science and Technology provides ment and retention data. For example in Spring 2010, students with a strong foundation for careers in industry. 68% of the student body were female, 25% of students The integrated core curriculum combines theoretical were full-time and 85% of the students were doing learning and practical applications, and reflects the courses for credit. commitment of faculty to ensure that students are well equipped to compete successfully in industry. The Success report for Fall 2009 looked at the final GPA for each student at the end of the semester. 35% of students The strengths of the department are relevant, current in programmes had GPAs below 2.0; conversely, 35% programmes and committed industry experienced had GPAs of 3.0 or higher. lecturers. Although the Division continues to experience challenges with low enrolment, industry support con - External requests for data were received from UNESCO, tinues to grow. The Division took delivery of three CARICOM (via the Bermuda Government); and parlia - engines with stands and transmissions donated from mentary questions from the Shadow Minister of the Holmes Williams and Purvey (HWP) Group. The Education. Ministry of Works and Engineering donated a Peugeot station wagon. The Division also accepted a duct cutting machine used in the fabrication of fiberglass board, CREATING A SKILLED donated by GSC Ltd. WORKFORCE for Eight students are eligible to graduate this year. the PRESENT… The process to receive accreditation from the National Automotive Technicians Education Foundation (NATEF) and the FUTURE continued into its second year as the arduous reforma - tion of the automotive advisory committee continues. In Acting Chief Academic Officer collaboration with Bermuda Emissions Control Limited, Ms. Lynette Woods, MA four emission control testing/training courses were con - ducted in October, December and March. Bermuda College continues to make a positive impact on the community as it fulfills the mission of "Setting Heating, Ventilation and Air Conditioning (HVAC) Bermuda's students on the paths to success." The instructor, Cannoth Roberts, accompanied two students, programmes offered in the academic areas and in Justin Frank and Rian Lindo, to the International Air workforce development are well-defined and structured Conditioning, Heating & Refrigeration Exposition (AHR to meet the demands and needs of prospective EXPO) trade show in Orlando, Florida. The annual event and current students, traditional and non-traditional. is the largest held with reference to the HVAC trades, Likewise, the expansion of online course offerings and showcases all the new technologies, tools and provide additional options. equipment in the industry.

Additionally, the College continues to ensure that In September, students from the electronics programme systems are in place for students to transfer credits to of the Division of Applied Science, worked with students overseas institutions. The College also works with local from Penn State University on the Charged Aerosol industry partners to make certain that students acquire Release Experiment (CARE). As part of the partnership, a

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 9 CREATING A SKILLED WORKFORCE FOR THE PRESENT AND THE FUTURE

DVD was commissioned and produced by CITV and Division of Business will be broadcast on local television. A copy of the DVD was also sent to Penn State. Administration & Hospitality Division Chair In March, a collaborative effort between the Divisions Mr. Gerald Begeman, M.S. of Applied Science and Technology, and Professional and Career Education (PACE); the National Training The Business Administration and Hospitality Division Board (NTB); and the Hobart Institute of Welding continues to provide skills and training for the Bermuda resulted in a series of training workshops to assist local workforce or to prepare students for transfer to universi - welders to become nationally certified. Forty one ties and colleges overseas. Students with interests in welders successfully passed the test including two accounting, banking, economic, finance, insurance, students from the Division’s welding programme. international business, human resources, marketing and management, are typically enrolled in this Division, The Division also partnered with Bermuda Institute although their programme is most often supplemented and ran an exploratory mini course twice a week with liberal arts courses to provide them with a well- between January and April. The objective was to give rounded education. New developments and trends in students with a potential interest in the applied sciences, these professions are constantly monitored so that course a fuller understanding of technical education. “Hands offerings can be evaluated and adjusted accordingly. on” activity and instruction was provided in carpentry The integrated core curricula combines theoretical and heating, ventilation and air conditioning. learning and practical application, ensuring that students are well equipped to compete successfully, During the year upgrades have been made to the whatever their post-Bermuda College plans. facility with the assistance of the students in the Divi - sion. Although the original completion target dates Reviews were conducted for two associate degree pro - become more challenging we continue to press on with grammes. Revisions were also suggested for mathematics the project. Monies have been approved to facilitate and English courses in collaboration with the Liberal completion of the renovations and work will be Arts Division. The Office Assistant and Office Skills commencing in May. certificate programmes also commenced review in Fall 2009 with a draft report received the following semester. Instructors from the Division of Business Administration The Associate Degree in Hospitality Management and & Hospitality have continued to keep themselves the Certificate in Accounting Assistant programmes upgraded and abreast of the latest technology and commenced in September and continued through the have attended various conferences where cutting edge Spring semester. technology has been the focus. We have made every effort to support the promotional initiatives of Bermuda An articulation agreement continues to be developed College and will continue to do so. with Brock University in Ontario, Canada. Representa - tives from Brock University will be visiting Bermuda As the technical division of the College the mission College in May 2010 for further discussions. Representa- to set Bermuda’s students on the path to success by providing continuous quality improvements and con - tives from St. John’s University (New York) and Bryant tinued support of all recruitment drives and initiatives University (Rhode Island) were on campus to discuss continues. Preparing future technicians with the highly articulation agreement renewals during this reporting technical skills necessary and ensuring that students period. These are pending due to the programme review satisfy the technical needs of the community and in the business administration programmes. industry is achieved through effective curriculum quality, instruction, international certification and Bermuda College was represented by the Chair at various commitment to excellence. meetings hosted by the Ministry of E-commerce and Technology, and was pleased to once again partner with the Ministry in producing the Technology Leader - ship Forum - a summer internship developed for students who have completed at least one year in information technology training. Dr. Barrington Brown, Computer Information System lecturer, also served on the Committee this spring as a judge for TechWeek.

10 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING A SKILLED WORKFORCE FOR THE PRESENT AND THE FUTURE

The Culinary Arts Department continued to enjoy the Jonathan Young was selected as Tech Educator for services of a temporary kitchen porter. This arrangement the Year at the Spring 2009 TechWeek events. Barbara has worked well throughout the year with some extra O’Shaughnessy and Barry Brown were selected as help being obtained for the Prospect Room which Educators of the (fourth and first) Quarter, respectively. operated during the Fall and Spring semesters. The Culinary Arts programme continues at Westgate Division of Liberal Arts Correctional Facility during the evenings with two classes a week being offered by chefs Peter Lorenz and Division Chair Shawn Ming. A culinary arts television programme, Ms. Necheeka L. Trott, MA, MBA “Live, Love and Eat”, is being developed in conjunction The Division of Liberal Arts exposes students to many with the Government television station (CITV), to disciplines that provide the foundation for a well- rekindle interest in culinary arts and the programmes rounded education. It is the ideal place to begin the jour - offered at Bermuda College. Chef Teneika Eve is the host ney to success if one is uncertain about his or her chosen chef and provides practical budget-friendly recipes and career path. It offers courses in the humanities, social cooking tips throughout the course of the 30-minute sciences, mathematics and natural sciences. programme. The debut is expected to air May 2010. The Division was instrumental in coordinating and The Hospitality Club and two faculty members attended presenting several intellectually stimulating and enter - the Annual Food Show in Chicago in May 2009. The 25 taining events throughout the reporting period. students raised the entire complement of funds for their trip through themed and other bake sales. Bermuda in One Breath was a poetry initiative held in November 2009 as part of the Division’s annual Distance education courses now being offered in the Literature Series. This year’s event concentrated on a Division of Business Administration and Hospitality series of short poems (haikus) on Bermuda’s natural and include Introduction to Business, Introduction to Busi - cultural heritage and encouraged student participation. ness Applications of Computers, Introduction to the Three workshops were held over a period of a month, Hospitality Industry, Hospitality Sales and Marketing, two for the written haiku form and one for performance Food and Beverage Management, and Marketing poetry. The latter workshop was facilitated by the arts Management I (for Summer 2010). Shawn DeShields, organisation, the Chewstick Foundation. A total of about Senior Lecturer Hospitality/Business, became the first 30 students turned out for the workshops. Approximately person at Bermuda College to become a certified Quality a dozen quality pieces were selected. Established poets Matters (QM) evaluator for distance education courses. from the community were also invited and at the con - clusion, a culminating performance of many of Bermuda’s The Business Administration and Hospitality Division “best and brightest” were presented in a kaleidoscope of members joined with the Recruitment Officer in songs and visual images of our unique landscape. The presenting information at Mount St. Agnes, Warwick climax of this celebration was the planting of a cedar Academy, the for Girls, and at a sapling , dubbed “The Poem Tree” outside the Blue Room combined home school information session. A presen - of Hallett Hall. tation was also made in March 2010 toward “Bridging the Gap” to Westgate inmates who were to be released. The Bermuda College annual Public Speaking Competi - Many of the programmes were discussed with a number tion was also held in November. There were eight of interested potential students. entries: Christina Burgess, Hannah Collins, Taylor Heron, Tracy Houghton, Sivia Realejo, Joy Smith, Juanita Swan Eight students participated in various internships in and Priscilla Thompson-Tavares. The students were Culinary Arts and Hospitality Management during the required to give a speech of five to seven minutes to Summer of 2009. Nine students participated in Business inform or to persuade for delivery to a specific imagined Division programme internships. The Marketing Man - audience. The speeches had to be researched and written agement classes prepared Individual Personal Promo - by the students themselves, using appropriate sources, tional Profiles and a group research project entitled, and delivered extemporaneously, with minimal reference “Student Participation in Bermuda College Events” was to notes. The winner was Christina Burgess, persuading presented to the president of Bermuda College. her audience to take first aid and CPR training. Second

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 11 CREATING A SKILLED WORKFORCE FOR THE PRESENT AND THE FUTURE

place was awarded to Taylor Heron for her persuasive Suggestions ranged from utilising renewable energy speech on making a will, and third place was awarded sources to using more energy saving light bulbs in light to Juanita Swan for her persuasive speech to parents to fixtures to reduce energy and costs. Other recommenda - use alternative forms of discipline for children other than tions included dehumidifier water coolers and the spanking. Public speaking exercises are valuable for the purchase of paper that has recycled content in it. The wider educational experience of students. colloquium was attended by students and staff.

Bermuda College’s annual Christmas Tree Lighting and Genealogy 101 was a presentation intended for individuals Carol Singing Evening was held in December in the interested in tracing their roots. During the 90-minute Student Centre. The capacity audience was treated to session attendees learned a wide range of skills including carols and songs from the Bermuda College Concert where to look for information on their ancestry and how Choir, selections from Elite Strings of Warwick Academy to organise and share their information with family and under the direction of Mr. Brian Swan, and saxophone friends. The appreciative audience couldn’t wait to get solos by Whitney Institute music teacher, Mr. Devaun started on tracing their roots. “Sammy” DeGraff. One of the highlights of the evening was an a cappella solo performance by South African The Literature Series Visiting Scholar programme cele - student, Miss Thulisa Madonci in her native language. brated its fifth year in March (2010) with Commonwealth The Liberal Arts Division grabbed top honours in the Writers Prize winner, Olive Senior. Ms. Senior facilitated annual Christmas Tree Decorating Contest. All five two workshops – one for teachers and lecturers and the entries were donated to Family Services. other for students from the college and high schools – and taught a joint session of the Literary Analysis course. Brown bag lunches are used by the Division to keep In each scenario, participants were impressed by Ms. faculty updated on current trends and research in a Senior’s mastery of her craft. Ms. Senior provided a public colleague’s area of expertise. Senior Biology lecturer, reading that was co-sponsored by the Department of Alnisha Simmons conducted a workshop in January Community and Cultural Affairs. Her artistry, intellect and 2010 to a Web 2.0 technology on Wiki development. personal charm ensured that the time sped by, and left Wiki’s, such as Wikipedia, are collaborative virtual the audience desirous of more. It was gratifying to see a communities that can be formed by anyone using the good cross-section of the community represented with web. Mrs. Simmons incorporated them in two of her approximately 50 persons in attendance – an excellent Fall 2009 biology courses and now integrates them as turn-out for a literary event. Ms. Senior’s final duty was effective teaching strategies in all her classes. Division the unveiling of a newly-installed plaque. colleagues were shown how to utilise the WetPaint wiki site and given insight on how to blend the pedagogy Corange 2010 with these technologies. In honour of Bermuda College’s 35 th Anniversary, Corange (2010) honoured local resident scholar and English and Film professor, Dr. Sajni Tolaram, spear - anthropologist Dr. Philippe Max Rouja. The Division con - headed an unprecedented partnership between tinues to garner support from local public schools and Bermuda College, the Bermuda National Gallery (BNG), for the first time participated in and the 2009 Charitable Trust to present a series of Corange Week for Demo Day. There were approximately documentary films. The films focused on Bermuda’s 150 middle school students present for Demo Day and history, culture, and environment. Each film had two 110 senior school students for the master class. During screenings: one at the BNG and one at BC. The films the master class and public forum Dr. Rouja took the opened a new means of access to valuable images and audience on the journey he has been on as an anthro - information, and to an important art-form. The students pologist for the past 20 years highlighting pertinent were also pleased to talk with various film directors. moments through film, photo and publication that focused on how anthropological work can expand into the wider arena of other scientific disciplines. The Division invited Greenrock to present some of the key concepts of greening office environments at a time when the College is seeking ways to becoming more sustainable. In the Fall, Judith Landsberg presented insightful and easy ways for offices to implement green ideas to help the environment while saving money.

12 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING A SKILLED WORKFORCE FOR THE PRESENT AND THE FUTURE

Bermuda College Art Gallery - Exhibition Dates (BOMI); the Purchasing Management Association of Canada (PMAC); and the American Management Asso - Sept 10 - Oct 8 ciation (AMA). Legal training is available through the Ashley Kiernan – Student Invitational Solo exhibition Institute of Legal Executives (ILEX) paralegal programme. Customised development programmes are offered, Oct 15 - Nov 5 along with professional designations such as the Becker Intermediate Painting – Collage/Student Chartered Public Accountant (CPA) Review; and the Invitational Group exhibition Certified Management Accountants (CMA) designation.

Nov 12 - Dec 11 During this reporting period, the Division designed “Transformations” – Recyclable Installation exhibition customised management training (AMA and ILM materials) for the Government departments of Public January 21 - Feb 18 Transportation, Immigration, the Ministry of Works & Cushi Ming and Calix Smith – Student Invitational Solo Engineering, and the National Training Board. Training exhibition was also provided to the Bermuda Fire Service, the ; the Department of Corrections, Feb 25 - March 25 HMS Customs and the Bermuda Regiment. Shayla Thomas – Group or 2 man/woman show Invitational exhibition In May, the PACE Division partnered with the Division of Applied Science and Technology and the National March 19 - April 7 Training Board to provide technical instruction for the BSOA Annual Bermuda College End of Year exhibition NJATC Codeology Certification. Industry professionals demonstrated their commitment to excellence as three hundred forty (340) electricians successfully passed the certification examination. The Division also continued Division of Professional & its partnership with the Department of Health to offer Career Education certificates in Hazard Analysis Critical Control Points Director (HACCP) in Food Safety Management and Fundamentals Ms. Tawana Flood, MTA of Food Safety, Cleaning and Sanitation.

The Professional and Career Education (PACE) Division The Berkeley Foundation and PACE once again intro - creates opportunities for professional, personal, social, duced workforce development training to Bermuda’s economic growth and development for Bermuda’s future leaders during the summer of 2009. The seventeen workforce; develops and customises training initiatives enthusiastic participants of the Student Leadership to support industry needs; and promotes life-long learn - Development Programme (SLDP) learned success skills, ing opportunities for Bermuda’s adult learners. networked with industry professionals, expanded their career knowledge and participated in a twelve (12) day All programmes are developed with input from the work placement programme. government, professional networks and the major industries that drive Bermuda’s economy. In the current The Division hosted its third Awards Ceremony in economic climate, organisational variables occur monthly, December at the Fairmont Hamilton Princess. A total of requiring frequent skills upgrades to support these 57 participants received their respective international dynamic changes. PACE programmes are poised to lead credentials and professional development certificates. and sustain Bermuda’s workforce through career advancement and ongoing intellectual discovery. The economic downturn led to the closure of one the Island’s largest hotels and a series of job redundancies. The Division continues to extend opportunities through The Division partnered with the Ministry of Labour partnerships with globally recognised institutions thus and Training to customise an AMA and International ensuring instructional competency and international Computer Drivers Licence Programme (ICDL) presented standardised curricula. Management training is provided as the “Elbow Beach Hotel Redundancy Initiative” to through the Institute for Leadership and Management equip those former long-serving hospitality employees (ILM); the Building Owners and Managers Institute with updated employability skills and competencies

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 13 CREATING ACCESS

as they prepared to re-enter the workforce. All partici - Mount Saint Vincent University President, Professor pants were grateful for the opportunity to return to Kathryn E. Laurin, personally presented degrees to the classroom and ‘re-tool’ themselves for future graduates at the 2009 Commencement ceremony in May. employment prospects. In the Fall, the Bachelor of Arts (Child & Youth Study) hosted a presentation by the autism charity, Tomorrow’s The Workforce Development Certificate in Child Care Voices, to enlighten students about autism and treatment and the Certificate for Nursing Assistants continue to facilities in Bermuda. be two of the Division’s most popular programmes. Last Fall, clinical rotation was introduced to the Nursing The Bermuda Educator’s Council formally approved Assistants programme so that students could apply the post-degree Teacher Certification for certification of their skills in a clinical setting under the watchful elementary school teachers. The programme is in growing guidance of clinical instructors. Students applied such demand as members of the workforce seek stable em - skills at the King Edward VII Memorial Hospital, the ployment options, and as the Department of Education Mid Atlantic Wellness Institute, the Sylvia Richardson begins to enforce certification requirements. Senior Care Facility and Lefroy House. The success of the programme’s development and implementation Several online library sessions were presented jointly by was presented at the Royal College of Nurses “Partners the Reference and Bibliographic Instruction Librarian in Practice“ Education Conference in the United at Bermuda College and MSVU’s Extended Services Kingdom by the Director of the Bermuda College Librarian. The sessions educated students on the scope Nursing Education Programme, Mrs. Kathy-Anne Swan of library resources available. and Mrs. Dawn Johnson, Facilitator of the Bermuda College Nursing Assistants’ Programme. It is expected All external programmes have enjoyed a comparatively that both programmes will continue to attract growing high public profile and enrolment is anticipated to numbers as they develop. remain healthy.This is in large part due to participation in Bermuda College’s recruitment initiatives and dedicated information sessions. A high-school teacher certification programme is expected to commence in Fall 2011.

Coordinator, External Programmes Dr. Ameenah Ahad CREATING ACCESS External Programmes allow Bermuda residents who cannot or choose not to study abroad, the option of pursuing and completing baccalaureate-level studies Bermuda College Library in Bermuda. These programmes enrol approximately Head Librarian 150 students in the LLB Stage I Mr. James Agee, MS, MA, MLS Programme (United Kingdom); and the Bachelor of Business Administration, Bachelor of Arts (Child & Youth The Bermuda College Library brings together excellent Study) and post-degree Teacher Certification offered resources, spaces, services, and programmes to support by Mount Saint Vincent University (Canada). both student success and exceptional instruction in accordance with Bermuda College core values. A highlight of the past year for the Kent Law Programme was the celebration of its 10th anniversary. To observe The current library staff consists of three librarians, three the occasion, Joanne Conaghan, Head of Department library assistants, one administrative assistant, one of Kent Law School, delivered a public lecture entitled, volunteer, and two student assistants. “A Critical Approach to Law and Lawyering: Critical Legal Education Reviewed.” Additionally, in the Fall, New books and films are continually acquired for the noted Kent Law School senior lecturer, Sebastian Payne, library’s collections. Nearly 1,000 new titles were added presented, “Reforming Britain’s War Powers.” this year, at the rate of 75-80 per month. In March (2010) there were 39,063 items in the library. Online The Programme was also represented at the University subscriptions to thousands of journal articles may be of Kent’s 2009 Validation Forum. accessed from any internet computer.

14 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING AN ENVIRONMENT FOR SUCCESS

Students continue to use the library! In addition to the The Bermuda College Strategic Plan is in its second year use of print and online resources, 146 students received of implementation and the Imagine BC 2018 Planning reference assistance and 184 retrieved local articles Committee has carefully monitored the fulfilment of the from the vertical files. Bibliographic instruction was Short-Term Action Steps. Most of these goals, scheduled given in 28 sessions with 524 student participants. There to be completed within the first three years of the ten- were more than 46,000 online journal articles accessed year span, have been completed in two years as of during the past year. March (2010).

Frequent book displays, “author talks”, a Spring pho - Distance Education has become an integral part of tography exhibit, additional computers in the Reference course scheduling during each academic year. In 2009, Area, and recently acquired gifts such as a beautiful Fall online courses began with 155 students in 11 globe and two Slave Register indexes maintain active courses, an increase of 14 students over Fall 2008. links between the library, campus, and community One hundred and ten (110) students completed courses while enriching the learning environment for Bermuda in December 2009 with an overall retention rate of 71%. College students. The Spring 2009 semester began with 92 students in 9 courses. To ensure an acceptable standard of the online courses, the Introduction to Psychology (PSY1101) course was sent for review to Quality Matters: Inter- CREATING Institutional Quality Assurance in Online Learning, an international organisation that certifies the quality of AN ENVIRONMENT online courses and online components. The course is in FOR SUCCESS its final stages of review and will be used as a guide to ensure that all other online courses meet the approved Quality Matters standards. A second lecturer has com - Special Projects Office pleted full certification for online instruction from George Assistant to the President for Special Projects Washington University, and 15 others are in the process Ms. Lynette Woods, MA of working towards online certification at the University of Wisconsin. The Special Projects area is an important extension of the President’s Office and has become fully integrated DISTANCE EDUCATION COURSES FALL (2009) into the culture and operations at Bermuda College. It Introduction to the Life Sciences (BIO 1102) consists of the Assistant to the President for Special – 17 students Projects, the Administrative Assistant and the Instruc - Introduction to Business Application of Computers tional Technology and Curriculum Specialist. (CIS 1120) – 20 students Programming for Information Systems (CIS 1155) Active projects for this reporting period include the – 11 students following: Freshman English (ENG 1111) – 16 students Introduction to the Hospitality Industry (HMT 1155) Monitoring the implementation of the BC 2018 – 20 students Strategic Plan Hospitality, Marketing & Sales (HMT 1265) – 7 students Distance Education Basic Mathematics (MAT 0010) – 14 students Alumni Preparatory College Mathematics I (MAT 0014) The Nova Southeastern University master’s degree – 16 students programme College Algebra (MAT 1105) – 10 students The Northern Caribbean University post-graduate Introduction to Business (MGN 1114) – 11 students programme Introduction to Psychology I (PSY 1101) – 13 students Bermuda College/Community Education & Develop- ment Programme Initiative (in conjunction with the DISTANCE EDUCATION COURSES SPRING (2010) Director of the Academic Resource Centre) General Human Biology (BIO 1104) – 8 students Honorary Fellows (in conjunction with the Executive Introduction to Business Application of Computers Assistant to the President) (CIS 1120) – 13 students Strategies for Success (CSC 1100) – 11 students

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 15 CREATING AN ENVIRONMENT FOR SUCCESS

Freshman English (ENG 1111) – 14 students Faculty Professional Development Food and Beverage Management (HMT 2260) For nearly a decade, Bermuda College has invested in its – 5 students workforce by providing professional development Basic Mathematics (MAT 0010) – 7 students activities to faculty and staff. We demonstrate the belief Preparatory College Mathematics I (MAT 0014) that we hold valuable, knowledge resources on staff. To – 15 students that end, this year we have garnered a return on our College Algebra (MAT 1105) – 10 students investment by utilising our own staff to provide much Introduction to Business (MGN 1114) – 9 students of the training. Not only do we realise a dividend, but in so doing, we ensure a ready application of the subject In conjunction with the goals set for this year, Bermuda matter to our processes. College’s Alumni Committee held a trilogy of smaller events targeting specific groups. A Welcome Back BBQ A needs assessment process was under-taken in May for students and alumni was held in September (2009); 2009. It was clear: faculty preferred to draw upon the an Alumni Reception was held in the Prospect Room in expertise of their colleagues and desired to become October (2009); and an Ol’ School Celebration was held better equipped to use emerging technologies. in the gymnasium in November (2009). Additionally, several alumni were showcased in The Royal Gazette, As a result during the opening of the Spring 2010 the Bermuda Sun, and in the College on-line newsletter, semester, lead faculty members conducted sessions Campus E-Xpressions , over a period of five months. that served to further standardise college processes and Bermuda College in collaboration with Nova South - to help deftly navigate the adoption of supportive eastern University (NSU) began a second cohort of 8 technologies such as the computerized college place - students in the MBA programme in October 2009. All ment test (ACCUPLACER), the new portal which houses courses are online. Four students are continuing towards the college website, course management software completion of the Boston University Masters in Banking like Blackboard and electronic attendance and grade and Finance programme. book features. Also popular were the sessions on Web 2.0 Tools, Wikis, and the use of the SMARTBOARD. The doctoral (Ph.D.) programme at Bermuda College in collaboration with Northern Caribbean University Faculty in the Divisions of Liberal Arts and Applied (NCU) is in its third year. Thirteen students remain in Science & Technology took part in first responders’ the programme which has a focus in three specific CPR Training, offered in conjunction with the Bermuda areas: Leadership; Curriculum and Instruction; and Red Cross. Entitled, “Till Help Arrives,” faculty learned Educational Administration. what to do to assist students in the event of any health-related difficulty. The Centre also facilitated the recertification of faculty and staff who work in these two Centre for Human Resources & safety-sensitive areas. Development The Leadership Development Institute (LDI) Director Bermuda College Senior Managers continued building Ms. Lorrita J. Tucker awareness and management skills by participating in the College’s Leadership Development Institute (LDI). The Centre for Human Resources & Development is Having previously completed the modules on Leadership responsible for the management and support of all Philosophy and Foundations of Community College human resources and training functions at Bermuda Administration, this year’s focus was on: Leadership College. Philosophy and Leading through Adversity.

The Office of Professional Development and Training Six LDI sessions have been held so far with remarkably reports to and supports the initiatives of the Director high satisfaction ratings. This year’s topics included: of Human Resources. Major responsibilities of this Discipline and Dismissal, Situational Leadership II, and office include coordinating the professional develop - Conflict Management. The next phase of the Leadership ment, training, and staff development initiatives. Development Institute will focus on middle and rising managers.

16 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING AN ENVIRONMENT FOR SUCCESS

Customer Service Workshops Fourth Quarter: During this reporting period, the Centre branded its Employee - Ms. Necheeka Trott; own Customer Service course entitled, “Enhance the Educator - Mr. Rawle Frederick Experience.” This two-part course was designed to create: The Employee of the Year is Mr. Eugene Wainwright and A customer service philosophy at Bermuda College; the Educator of the Year is Mr. Quinton Sherlock. and Uniform quality in our day-to-day communications In January 2010, an annual dinner was held for all with internal and external customers employees. The quarterly and yearly award winners were recognized, and long service employees were honoured The course was delivered in two parts to ensure time for their commitment to the College and its mission. between the sessions for practice and application assignments. This scheduling also allowed the Centre The 2009/10 Long Service Awardees: to move toward the second and third levels of the Kirkpatrick Evaluation model on which the training 5 Years was based. Cannoth Roberts, Grisell Lightbourne, Aaron Anderson

The feedback received assured that the College’s 10 Years support staff are using newly acquired customer serv - Jacqueline Wade, Stephen Dyer, Shawn Deshields, ices skills. Many employees attested to their raised Phyllis Caisey, L’Tanya Roberts, Alnisha Simmons, aware ness about customer service interactions. Others Troy Ashby, Robin Ingham proudly reported the outstanding customer service they had provided and had received. 15 Years Dwayne Thompson The Centre has generated two new initiatives to measure the outcomes of its Customer Service training: 20 Years Kustomer Service Kudos – to recognise employees Jolene Bean, Craig Simmons, Leslie Holder, Ann Parsons, who provide outstanding customer service; Rawle Frederick

The Customer’s Experience Card – to allow customers 25 Years to commend those who are providing outstanding Patricia Trott, Barbara O’Shaughnessy, Lavern Grant, customer service. Catherine Ziepniewski

Outstanding Employee and Educator Awards 30 Years The winners of the 2009 Outstanding Employee/ Mary Murray Educator of the Quarters/Year awards receive a letter of commendation, a gift certificate, and public recognition Retirement in the local media. Subsequently, the winners of each Larita Alford, Anita Thompson quarter are eligible to be selected by their peers to receive the overall employee and educator of the year.

First Quarter: Employee – Mr. Eric Young; Educator – Mrs. Dana Lightbourne

Second Quarter: Employee - Mr. Eugene Wainwright; Educator - Mr. Quinton Sherlock

Third Quarter: Employee - Mr. Michael Brangman; Educator - Dr. Jeremiah Faries

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 17 CREATING AN ENVIRONMENT FOR SUCCESS

assemblies at Bermuda High School for Girls, The Communications Berkeley Institute and . Special Director visits to senior high school students were welcomed at Mrs. Evelyn James Barnett, MA Mount Saint Agnes, Saltus, Bermuda Institute and Warwick Academy. C.A.R.E. and Mirrors visited Bermuda College The Communications Office ensures that the combined campus for an information session and we still maintain communication functions of marketing, advertising and lunchtime kiosks once a month at The Berkeley Institute public relations inform students, employees and the and CedarBridge Academy. The 2nd Annual Home public of the College’s vision, mission, programmes, School Information Session took place in November. The services and events. The Communications Office also College also exhibited at the King Edward VII Memorial actively seeks information from its internal and external Hospital, Westgate Correctional Facility, Department of stakeholders on their perceptions about the College and Labour & Training, the National Training Board and the its effectiveness in serving its community. International College & University Fair. There were booths at each event resulting in many prospective The economic downturn produced creative opportuni - students following up with personal consultations. ties for recruitment initiatives from Bermuda College. The rise of unemployed people and the introduction of The 2009 Public Perception Survey was commissioned millennial-minded individuals forced the Recruitment by the College and conducted in October. Results indicated Officer to create more imaginative approaches to marked improvement over the two previous surveys recruiting students. There were over a hundred one-on- (2003, 2006) particularly in key areas of awareness and one consultations that allowed prospective students to choice. While in previous surveys most residents associ - meet with the Recruitment Officer and personalise their ated overseas institutions with higher learning first, more BC experience prior to applying. Recruitment initiatives residents now think of Bermuda College first when such as “BC for Me”, the Counsellor’s Luncheon and considering post-secondary education or associate M3 Mighty Kids were presented in a more informal style degree programmes. Over 70% of respondents indicated of showcasing Bermuda College programmes and that some household member would definitely or would courses. Bermuda College student testimonials were be probably likely to attend Bermuda College in the featured to market the “ BC for Me” campaign on the future. Additionally, aggressive promotion of the various website and on the telephone “voice on hold” feature. marketing and recruitment strategies started to bear fruit. This provided opportunity for prospective students to Measurable improvement was evident in residents’ relate to the diversified face and experience of a BC awareness of BC programmes, their recall of courses and student. The Counsellor’s Luncheon saw the attendance programmes, and their familiarity with BC’s overseas of almost fifty counsellors and principals from middle, partnering institutions. high school, public, private and home schools. The College also took advantage of a valued added The theme for the College’s first “M3 Mighty Kids” option to the Public Perception Survey to survey poten - workshop was “Empowering Employable Skills”. It con - tial students (14 - 18 years) and gauge awareness and sisted of a series of interactive activities to encourage perception of the College and its programmes from their senior middle school students to recognize the impor - perspectives. This was a benchmark survey that identified tance of math, English and reading in middle and high critical target areas for recruitment and key messages school as preparation for higher learning. Students and for marketing. teachers from Whitney Institute, Clearwater Middle School and Sandy’s Secondary Middle school attended Marketing efforts to internal constituents became a focus the event. during this reporting period. A campaign, “Did You Know” launched in September 2009 on the campus Bermuda College visited PTAs at the Berkeley Institute, video display screens (VDS) and highlighted various CedarBridge Academy, Whitney Institute, Clearwater College departments and divisions with obvious and Middle School, T.N. Tatem Middle School and Sandy’s little-known factoids about their function and operation. Secondary Middle School. A PTA meeting for home This proved useful for students and employees as well schools was also hosted on campus that proved highly as visitors to the College, and generated positive com - successful, with nearly sixty home school parents and ments. The screens were also used more interactively by principals in attendance. The Recruitment Officer, the Marketing Assistant who, with the assistance of the several Division Chairs and faculty members visited IT Department, used them to create countdowns to major

18 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 CREATING AN ENVIRONMENT FOR SUCCESS

college events, to debut College-produced documen - cafeteria. College officials and police conducted a review taries and videos, to host internal competitions and to of event security and a number of recommendations were showcase the highlights of College-sponsored activities. forwarded to the College executive and implemented.

There were 59 positive articles published in the news-paper during this reporting period highlighting InformationTechnology Services visiting guest lectures, recruitment initiatives, public Director discussions, the Corange Science Week; and student, Mr. Benedict Ike Nwasike, M.Sc., M.Ed. faculty, staff and alumni achievements. Information Technology Services (ITS) provides comput - ing services to faculty, staff and students. It maintains the Facilities Management & Security networking infrastructure, provides helpdesk services to Director IT users, installs and maintains desktop applications, Mr. Oliver Pitcher, FMA workstations and printers. It also maintains the College e-mail system and website. ITS also provides vital support The Facilities Management & Security Department is and maintenance services, including that of the College’s responsible for the overall maintenance of the various computer labs and audio/visual equipment. facilities and grounds of the college campus, including maintenance contracts and the monthly elevator During this reporting period, ITS undertook the upgrade service, a physical security presence on campus, main - of personal computers in three North Hall computer tenance of the College telephone and mail systems, the labs, the Mount Saint Vincent University lab and Student switchboard, and coordination of the reservation of Services. In addition, a network access control (NAC) rooms by external clients. was implemented allowing personal laptops to connect to the College network in a secure and controlled During the reporting period, the roof above the first manner. The system checks to ensure that minimum level of Hallett Hall (formerly New Hall) was changed criteria, such as a current operating system and anti-virus to Bermuda True Roof (similar to the SKB system). Four software are in place in a laptop before connection takes automatic doors were installed, two on North Hall, place. If a laptop is deficient in either area, it undergoes one on Brock Hall (formerly South Hall) and one at a remediation process during which the latest software the inner entrance to the Library. Steps were constructed patches are downloaded. Since the implementation of between North Hall and Hallett Hall. NAC, students can now use their own personal laptops on campus and the number of new laptop purchases has Three classrooms were converted to SMART classrooms, been reduced. re-painted and fitted with new carpet. The Biology and Chemistry labs were painted and fitted with SMART A document imaging facility was introduced to the boards. An additional fume hood was installed in the Student Enrolment, Registration and Records (SERR) and Biology Lab and a fume extractor arm system was the Business Services Offices. The system facilitates the installed in the Chemistry lab. conversion of a variety of documents, such as student application, purchase requisitions, invoices, etc., into The CCTV infrastructure was upgraded by replacing electronic images, linking those documents to the wiring and CCTV cameras. Additionally, all security Colleague system. This allows documents to be searched systems-net link, card access and fire alarms are now by academic advisors, counsellors and budget managers, accommodated on the campus network. while drastically reducing the amount of paper usage on campus. Bermuda College has not been immune to the chang - ing social climate on the Island and escalating gun The new intranet portal, dubbed the “BC Hub” was violence. College President Dr. Greene commissioned introduced in August 2009. It provides various campus the Manager of Security to review the College crisis plan constituencies, team sites, document libraries, announce - with a small ad hoc committee and submit findings and ments and a host of other web parts for content targeting, recommendations subsequent to an incident on cam - document management and improved collaborative pus where a gun was fired in one of the campus parking processes. The debut of a new and vastly improved lots while an organised event was underway in the College website, ActiveAdmissions, also occurred in

BERMUDA COLLEGE ANNUAL REPORT 2009/2010 19 CREATING AN ENVIRONMENT FOR SUCCESS

August. Its vibrant, interactive and distinctly Bermudian flavour made it an instant hit with both internal and external users and a proud feature of the College’s pro - motional endeavours. The new website also provides for online application and payment. Other features in - clude the ability for applicants and prospects to create their own personalised login accounts. Intensive initial and refresher training was conducted for all new tech- nological initiatives.

Gradebook, as its name suggests, is an enhancement application to the portal and WebAdvisor that facilitates the calculation and submission of mid-term and final grades by faculty. It also allows faculty to contribute information to the retention alert system that is currently under development. The retention alert system allows proactive identification of “at risk” students, and is tenta - tively scheduled for a pilot launch during Summer (2010).

Two classrooms in Hallett Hall (270) and North Hall (223) were transformed into fully functional SMART classrooms, complete with new furniture, carpeting and improved network accessibility. SMART boards were added to two additional classrooms and a Chemistry lab to enhance instructional delivery. Bermuda College now has three fully equipped SMART classrooms and five furnished classrooms with SMART boards.

The contract for the provision of Information Tech- nology Helpdesk and infrastructure support services was up for renewal and an RFP was issued. Ignition (Bermuda) Ltd. was selected as the new provider . The new contract begins May 1.

Bermuda College is an official test centre for the Inter - national Computer Driving License (ICDL), an international standard for end-user computer skills.

20 BERMUDA COLLEGE ANNUAL REPORT 2009/2010 ARTICULATION AGREEMENTS

CANADA New England Institute Electronic Technology Acadia University Business, Business Administration, of Technology Applied Science & Technology General Brock University Collabrative Agreement - General St. John’s University Liberal Arts (General)

Mount Saint Vincent Applied Arts (Child & Youth Studiß Temple University Business Administration University Business Administration Tuskegee University General St. Mary’s University General, Business Administration University of Hartford Business Administration UNITED STATES Alfred State College Building Trades, Applied Science University of South Secondary Education & Technology Carolina Upstate

American International Arts/Business Administration West Virginia Social Work, (Liberal Arts) College Business Administration, Arts & University Science, Arts UNITED KINGDOM Bryant College Business Administration University of Kent LLB - Law

Illinois State Business Administration Bradford College General

Johnson & Science in Culinary Arts WEST INDIES University St. George’s University Science/Medicine, (Liberal Arts)

Bermuda College students have successfully transferred to more than fifty-nine universities throughout the United States, Canada, United Kingdom and the Caribbean.

BERMUDA COLLEGE PROGRAMMES

ASSOCIATE DEGREES CERTIFICATES COMMUNITY ACCESS PROGRAMMES Arts Accounting Assistants College for Working Adults Arts (Business Administration) Child Care BC On-line (Distance Education courses) Art and Design Electrical Wiring Technology Student Soldier Programme Arts & Science Electronics Technology Prison Programme Arts (Human Services) Heating, Ventilation and Air Conditioning Dual Enrolment Programme (high schools) Business Administration Motor Vehicle Technology College Readiness Programme (high schools) Computer Information Systems Office Assistants Career Exploration Programme (high schools) Education Office Skills Electronics Technology Plumbing Technology EXTERNAL PROGRAMMES Hospitality Management Wood Technology Mount Saint Vincent University Human Services Bachelor of Arts (Child & Youth Study) Science DIPLOMAS Science (Actuarial) Chef Apprenticeship Mount Saint Vincent University Web Development Computer Network Administration Bachelor of Business Administration Computer Network Technology ASSOCIATE IN APPLIED SCIENCE DEGREES Continuing Care Workers University of Kent Law LLB Stage I Programme Culinary Arts Culinary Arts Electronics Technology Electronic Technology GRADUATE/POST-GRADUATE DEGREES Heating, Ventilation & Air Conditioning Food & Beverage Management Boston University (BU) - Motor Vehicle Technology Heating, Ventilation & Air Conditioning Masters in Banking & Finance Plumbing Technology Masonry Technology Wood Technology Motor Vehicle Technology Nova Southeastern University (NSU) - Office Administration Masters of Business & Administration(Business) Plumbing Technology Web Development Northern Caribbean University (NCU) - Wood Technology Doctorate in Leadership, Curriculum & Instruction or Educational Administration 21 Stonington Avenue | South Road | Paget | PG 04 | Bermuda | www.college.bm | Tel: 441-236-9000

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