Economic Development and Regeneration

Quarterly Performance Review

Quarter 3 1st October 2012 – 31st December 2012

Scrutiny Version

Executive Summary Area Arts & Leisure Customer Service Excellence Award After an intense two day assessment the Arts & Leisure Service Area were successful in achieving the “Customer Service Excellence” status.

The service was assessed by an external assessor against 57 criteria surrounding five key drivers of satisfaction - Delivery, Timeliness, Information, Professionalism and Staff Attitude.

The service achieved a "compliance plus" which is the highest recognition for going above and beyond within our customer standards, which are only awarded to a handful of organisations, along with three partial compliance, which acts as a spur for improvement and promotes the concept of "continuous improvement”.

Albert Avenue Pools HOTA - Sea survival, new bookings scheduled until March 2013.

Monday pool sessions for the Kayak Club have increased to accommodate demand.

Friday evening booking - additional session for 9 weeks to deliver street games activities commenced on 19th December 2012.

Due to the success of the 1st Advanced Swimming Skills session held in August, a 2nd Survival Challenge for Level 5+ was scheduled during October Half Term. This session was designed to enhance the swimming skills of the individual and achievements were rewarded with an ASA Certificate & Badge.

Beverley Road Baths The new external signage for Beverley Road Baths was completed in the final week of September 2012.

Hull Collegiate School have made several bookings for use of the large swimming pool as part of their curriculum for 2012/2013.

Swimming lessons have commenced for BEM groups on a Thursday morning in collaboration with the Sports Partnership..

The successful ‘Why Weight?’ Group run in partnership with the PCT have requested a third weekly session at the facility.

Stepney Primary School made their annual trip to sketch and take rubbings of the Victorian tile work as part of their curriculum.

Costello Stadium Costello Stadium hosted the British Darts Organisation (BDO) multi board playoffs on Wednesday 10th and Thursday 11th October 2012. The two days of Darts saw in excess of 600 players visit the site each day in an attempt to qualify for the Hull City Hall televised stages of the UK masters and also the BDO Lakeside Championships.

150 pupils from East Riding Schools attended the Stadium on 16th October to take part in their annual School Sports Hall Athletics event.

Over the weekend of the 10th and 11th November 2012 the stadium hosted the annual Hull & District Model Railway Fair. In excess of 1800 people attended the event which took place in the stadiums main hall. The event has already being rebooked for November 2013.

The Stadium was host venue to the Hound Association Winter Show. In excess of 250 hounds and their owners attended hoping to be best in show. The association has already booked the stadium for the Spring event in April 2013 as well as their winter event in November 2013.

The Stadium has been successful in obtaining funding to host a 6 week block of athletics coaching for youth ages 10 -13 years. The sessions which take place on a Friday evening between 5pm to 6pm allow those youth participating an opportunity to try out a wide range of athletic disciplines. If successful the course will be continue in 2013 and form part of the stadium athletics coaching offer.

The stadium hosted a Chi Running Workshop on Sunday 25th November 2012. The workshops aim was to “teach bio mechanically correct running technique, increasing energy efficiency and reducing the risk of injury”. The workshop was open to adults and was suitable for complete beginners to ultra marathon runners.

East Hull Pools Following a short closure after the boiler failures at East Hull Pools, both large and small pools boilers have now been replaced and the pools re-opened on Monday 29th October 2012.

New 8th Edition Pool Lifeguard course commenced in January 2013. There were 12 places available, once completed the course will give opportunity to apply for jobs in the leisure industry.

Ennerdale Leisure Centre On Sunday 7th October 2012 Ennerdale held the Kingston upon Hull Swimming Club Hull Open Gala.

On Tuesday 9th October 2012 Ennerdale held a Hull Wasps Basketball Training Event. The session was covered by the media as a launch for forthcoming games to be held on a weekend, as Ennerdale Leisure Centre is the new Hull Wasps Home Venue.

On Saturday 20th October 2012 Ennerdale hosted the Halliwick (Disabled) swimming Gala.

On Monday 29th October 2012 Ennerdale held a Lemon Tree Children’s Centre Halloween Party for under 5’s in the Small Pool & Soft play areas. The Small Pool was dyed green for the occasion.

On Saturday 3rd & Sunday 4th November Ennerdale Leisure Centre played host to the York City Baths Gala two day event.

Woodford Leisure Centre On Sunday 4th and 25th November W.L.C held 2 regional Gymnastics competition for ages 8 – 12 years, 200 spectators and 80 participants attended. The City Of Hull club (based at W.L.C) finished 1st in the medal table on the 25th November.

On Sunday 4th November Woodford Judo club held a Judo seminar for 80 participants which proved very popular and resulting in another booking on Sunday 2nd December.

‘Try it at Woodford’ Sports Development and First Step Sports, ran a 10 week programme of Olympic Inspired Sport and Physical Activities for children aged 5 – 8 years. Sports Development funded two Leisure Assistants to undertake a sports leader award, so they could carry on the session into January.

A New course of adult swimming lessons started on Monday 5th November due to customer demand, the lessons continued into December.

Andrew Marvell school hired the shokk gym (junior gym) as part of their after school programme for 11 – 14 year olds.

The Arena, City Hall, New Theatre A number of sell-outs were achieved, including Ed Sheeran, Micky Flannagan, Frankie Boyle, and both the promoted Christmas Party Nights at City Hall (dancing and dining option).

Other autumn events which also achieved excellent or sell out attendances included Ross Noble, Rhod Gilbert, and Al Murray and sales for the forthcoming Hairspray in February look set to achieve sell out performances.

The Winmau World Darts Masters successfully took place on 17th to 21st October with the staged events at City Hall and play-offs at Costello. This resulted in the largest ever global TV audience for this major event with coverage by ESPN and BBC Worldwide who secured coverage on ESPN3 USA, ESPN Live and ESPN On Demand in addition to live coverage on Eurosport and Eurosport Asia.

A number of successes at the Arena include the following:-

 Jamie Whiteman who is a 17 year old performance squad skater and who recently represented Great Britain in the last European Youth Olympics as well as being a level 1 coach has moved ice rinks from Nottingham to Hull Arena..  The Arena has featured in the popular television series Dancing on Ice with filming taking place of Olympic Gold medallist Luke Campbell's training sessions in his home town of Hull.  The Stingray’s season is well underway and the team are attracting good numbers to the Arena.

A number of sell-outs/near sell-outs have now taken place for the autumn season which include the following:-

 Ed Sheeran (Arena) – sold out  Rhod Gilbert (City Hall – sold out  Frankie Boyle (City Hall) – 98%  The Hairy Bikers (City Hall) – 99%  Kevin Bridges (City Hall) – 99%  Al Murray (City Hall) – 99%  Ross Noble (City Hall) – 92%  Jimmy Carr (City Hall) – 97%  Christmas Party Nights at City Hall sold out for the Dining and Dancing option.

The service is also receiving strong sales for Spring 2013 productions at including ‘Cats’ and ‘in particular for Hairspray’ which went on sale on 7th September and has already achieved advance sales of over £200,000.

The new orchestral season at City Hall in partnership with. Orchestras Live has attracted additional funding and activity; the service has been selected to be part of the First Time Live funded touring programme for young people. This is an innovative new touring programme targeting young people aged between 10 and 14 years and addresses barriers, particularly cost, that prevent young people attending orchestral concerts. Dates are scheduled in for March 2013 with the Royal Philharmonic Orchestra to deliver this part of the orchestral programme.

The Spring 2013 programme is strong and diverse across the venues with large scale touring productions which include the Royal Shakespeare Company with ‘A Winter’s Tale’, Hairspray, Cats, Dolly Parton’s new musical ‘9 to 5’ and ‘Priscilla Queen of the Desert’ to mention a few, as well as a number of live contemporary standing concerts including Simple Minds.

The Arena has now seen the introduction of live stream for the Stingrays Games to those fans that are based in locations such as Edinburgh and are unable to get to see the games. This has increased the audience and also generated extra income for the Stingrays Club. City Cultural Arts Development Development There were a number of significant dance events in October, all part of our ongoing programme to develop the range and quality of the dance offer in the City. These included :-  Phoenix Dance Theatre at Hull Truck Theatre,  Retina Dance Company at Hull Truck Theatre  Danza at Fruit.

Danza is a regional dance platform which included two dance companies from Hull as well as work from York, London and Leeds. Very positive feedback was received from the Arts Council about the quality and numbers at Danza, and audiences are growing for all of our dance work. The programme is supported by grant from the Arts Council Lottery. More work is planned for November and into the new year.

The City Arts Unit organised a trip to Harewood House and Cartwright Hall, Bradford, paid for by Harewood and the Ilkley Literature Festival. 18 local people took advantage of the opportunity which was the latest to arise from a growing regional partnership.

‘Euphoria’ took place at Fruit in Humber Street from the 13th – 15th of October. The event was supported by the City Arts Unit and involved writers, actors and performers from the city in a celebration of nightlife over the last 60 years. Several hundred people attended over the three nights.

The Royal Shakespeare Company (RSC) kicked off its new relationship with Hull Truck Theatre and schools in the City with a special production of King Lear at Hull Truck from the 4th October. The production heralds the start of a three year relationship with Hull which will see the company work to assist the teaching of Shakespeare at GSCE and EBacc.

The Freedom Chorus gave a performance to a concert celebrating of 40 years of Hull Truck Theatre, on 13 October 2012. Arts Development co-ordinated the group in this performance of the Torch Song which had previously been performed at Torch Celebration Event in June. CAU now holds details of over 280 people who wish to be involved in Hull Freedom Chorus. Of these over 90 were involved in this performance. A film recording of the project was made as a record. There are plans to build on this project with an ongoing programme in 2013. Further options are being developed, and will be built into Choral Development Strategy for the City and linked into a proposed funding bid to the Arts Council of England.

Nationally acclaimed Dance Company JABADAO provided the JABADome and a team of 7 dancers for 3 days between 8 and 10 October 2012, at the following 3 sites (one per day):  8th October The Parks Children’s Centre  9th October Marvel House Children’s Centre  10th October Dorchester Children’s Centre The purpose of the work was to engage children of 0-5 years old, and their families, in joyous movement play in an environment that promotes engagement, awe and wonder. JABADAO were commissioned by CAU working in partnership with Early Years to enable this mini tour to take place.

The project had an audience of approximately 600 made up of children aged 5 and under and their families, across the 3 days.

The dome was also in Hull for a further 2 days funded by a voluntary sector project in East Hull. This project was funded by Arts Development, the Early Years Team and Children’s Centres. It was free to participants and was an excellent example of partnership working for the benefit of local people, and it is hoped to continue this work with the Early Years Team in the future.

At the Creative Voice Youth Arts Festival held on Saturday 3rd November young people took over Hull Truck Theatre! The Arts Development Unit and Youth Service arranged a successful day at Hull Truck Theatre involving performances by young people in the public areas of the theatre, drop in dj and fashion workshops as well as a workshop leading to a performance called “Creative Space”. Young people 10-14 years booked into this workshop before the event and created their own drama and dance pieces in different areas of the theatre including the dressing room. The celebration of young people’s art was also supported by an exhibition of young people’s artwork including work developed with Hull Museums linked to their Andy Warhol exhibition.

Groups involved included Ainthorpe Youth Centre, Gvants Lakh Kushia, , Wyke Sixth Form College, Freedom Road Creative Arts and Kingston Youth Centre.

The Festival was delivered as part of the Creative Voice partnership and organised through the steering group meeting. The numbers were very positive for a first event with 96 participants and at least 200 audience.

The event was a partnership between Arts Development, Youth Services and the Creative Learning Dept at Hull Truck. For many participants it was a first experience in the theatre or performing. It was good to showcase local young talent and the publicity did bring in new young people. Many had found out about it at school. We are working to expand the event next year and will be applying to the Arts Council Lottery for support in the next two months.

Arts Development brought north east based balletLORENT to 6 schools in November, working in partnership with Hull Truck Theatre which hosted the company’s production of Rapunzel on November the 23rd and 24th. Arts Development co-ordinated the education programme with schools and colleges, resulting in visits to the following:-  5/11 – Malet Lambert key stage 3 & 4  6/11 – Kingswood key stage 3  7/11 – Wyke and Hull College key stage 5  8/11 – Wilberforce key stage 5 Neasden Primary key stage 2  9/11 - Thomas Ferens key stage 3 & 4

In all 200 young people took part the Rapunzel inspired education sessions, these are exceptional numbers in terms of engaging young people in dance and physical theatre on a one week education programme.

The performances at Truck played to 90% capacity, as result of the dance development work that we have carried out in the city over the last 5 years. Next year we are hoping to bring a major dance participation work by balletLorent to the city called ‘The Ball’ which will involve local community involvement.

Arts Development continues to advise on the delivery of public art in the BSF programme and recently assisted on the appointment of a public art coordinator for the Phase 2 schools. It is hoped that every school in the BSf project will benefit from the public art programme.

With the support of Arts Development, Scrapstore delivered 23 workshops with young people during October, and over 10,000 people made use of materials they had supplied. Scrapstore continues to be an invaluable source of materials for schools and communities, and an exemplar of good practice in recycling and sustainability.

The Arts Team are contributing to a major application for funding from the Arts Council of England under the ‘Creative People and Places’ scheme. We will be applying for up to £3 million for a three year programme to increase the engagement of local people with the arts, which is recognised as lower in the city than in many other parts of the UK. The application will be submitted in December, with an outcome to be announced in March 2013.

Events returned to the City in October with over 250 attractions including 70 teenage rides, 80 juvenile rides and over 100 stalls including the new 70m Start Flyer attraction which has not been seen in the City before. The new ride generated a lot of pre-event publicity and the mild weather resulted in increased crowds – with the first Saturday of the fair seeing visitor numbers increase dramatically with Walton Street coming to a standstill. The event which is one of Europe’s largest travelling funfairs usually attracts in excess of 400,000 visitors over the 8 days from all across the region. The Showmen agreed that this year had been the busiest fair for many years.

The shops in Hulls Old Town have reported an increase in footfall since the introduction of the Festive Saturdays in November and December. Buskers/entertainers/street artists, arts and crafts workshops were all part of the offer on a Saturday in the run up to Christmas. The Festive Saturdays were introduced to ‘kick start’ the new Busker Policy and to also enhance the retail/cafe bar offer in the Hull’s old town.

The traditional Christmas Light Switch On brought out record crowds to the event on 22nd November. The event was a traditional family event which incorporated a number of craft workshops throughout the day in Holy Trinity Church, a parade from Holy Trinity Church to City Hall and the actual switch on at 6.45pm with popular Olympic Gold boy, Luke Campbell, who together with the Lord Mayor ‘switched on’ the lights. Given the weather conditions the numbers who turned up were very impressive with an estimated attendance of 24,000, This was in addition to the many thousands that came into the City Centre to see the Coca Cola lorry positioned on Princes Dock Street which was brought in by Shopping Centre. City Economy BAE BAE has confirmed that discussions have taken place with a third party which may be interested in manufacturing from the site, which would help mitigate anticipated job losses.

BAE had entered in to merger discussions with EADS but these have now been abandoned.

In November 2012 it was reported that 223 staff had left voluntarily. No compulsory redundancies have been made although approximately 120 jobs are expected to go in the first half of 2013.

Acorn Fund Acorn has led a bid to operate Enterprise Loans for Young People a new national scheme which will be able to offer finance and mentoring to young start up entrepreneurs. Following their application and subsequent audit/assessment, formal approval the new service was launched in November. Interest and applications has been very encouraging.

Business Inward Investment The business development team continue to build strong relations with other business support providers and has been involved in a number of workshops and joint events. The Council is hosting an event in Qtr 4 at Malmo Food Park which will involve UKTI, MAS and Growth Accelerator, three of the main national programme providers. This will be aimed at local businesses, ensuring they were aware of the help and support which is available.

The team was heavily involved in a number of the Hull applications to the Humber Infrastructure/Growing Places Loan Fund and many of these schemes are now progressing to investment status. The team anticipate providing a similar role for the forth coming RGF Round 3 Grant funding initiatives being launched by the Humber LEP.

The team are currently handling a healthy number of inward investment enquiries across a diverse range of sectors. City Planning City Planning

Significant Planning Applications Two significant applications to extend employment premises have been received by Arco and Fenners demonstrating the importance both companies attach to improving their existing premises within the city.

Core Strategy Examination of Core Strategy suspended until January 2013 to address matters of economic viability, design standards, housing numbers and traveller site provision. A further letter has been received from the Planning Inspectorate raising further concerns and suggesting it would be their preferred position for the Council to withdraw the Core Strategy to overcome these concerns or run the irks of the plan being found unsound after a costly examination. A report was taken through planning committee and cabinet in December 2012 with a Full Council decision in January 2013 being taken to withdraw the plan.

Development Briefs The Development Briefs for the East Hull Enterprise Zone sites were endorsed by planning committee on the 20th November 2012.

Community Infrastructure Levy All areas committees have received a report on CIL which request the submission of infrastructure priorities from each area director by January 2013. A further report will then go to the Area Committees, planning committee and cabinet to agree a draft charging schedule and list of infrastructure priorities. A template has been provided to area committees for completion to ensure sufficient information is provided on submitted infrastructure priorities. City, Region & City Region and European Programmes European Economic Transport Programmes A63 Castle Street The DfT/Highways Agency are currently appointing consultants to take the scheme through "detailed design" and to obtain necessary approvals through the Planning and Infrastructure Commission. A meeting between the portfolio holder, local MPs and Stephen Hammond (Parliamentary under Secretary of State for Transport) to lobby for better landscape maintenance and reinstatement of the breakdown recovery service on the Trunk Road and an early start date in the next spending round for Castle Street has twice been cancelled by the Minister and is now being rearranged for early 2013.

Rail Services to Manchester Airport and Electrification A delegation visited Manchester Airport on the 1st November and gained support for reinstatement of direct rail services between the City and the Airport. A high level lobbying exercise is now planned to influence the DFT to include this in the next Transpennine Franchise. This lobby will also push for the early electrification of the line to Hull.

Environmental Management System and Climate Ready A report to January 2013 Cabinet will seek approval for:  the Council to undertake the Investors in the Environment environmental management system operated by Energy Partnership as a stepping stone to the Council pursuing further systems such as ISO14001 or EMAS.  the Council to sign up to Climate Local (the successor to the Nottingham Declaration on Climate Change), the preparation of an action plan over the next six months and annual reporting of progress to Department of the Environment, Food and Rural Affairs.

Regional Growth Fund By the end of the first quarter of delivery of the employment and skills strand of the Greenport Hull RGF2 Programme agreements were in place to support 32 engineering apprentices through wage subsidy against a target of 25. The recently approved RGF3 bid included input on employment and skills which will support (1) training and wage subsidy for 200 vessel crew members, and (2) wage subsidy for 165 advanced apprentices (Level 3) in growth sectors outside of offshore wind.

Humber LEP Regional Growth Fund Round 3: On 19 October, the Government announced that the Humber LEP’s £30m “Growing the Humber” bid had been successful. The two major parts of the programme are: a £10m programme to support the renewable energy sector on the South Bank of the Humber and a £20m business expansion programme to support growth in other key sectors in the Humber including logistics, food and digital. The programme will begin in early 2013 once arrangements have been finalised with the Government.

Operational Funding: Work is progressing on the drawing up of a Legal Agreement covering financial support (£50k pa) from the four Humber Local Authorities for the operational work of the Humber LEP, which arises from the Government’s decision to provide (potentially) up to £250k of core funding to each of England’s LEPs. Heritage As requested by the committee a narrative regarding quarter two performance data is show in advance of quarter 3 data –

The performance data reported for quarter two is shown below – Jul 2012 – Sept 2012 Visitor Figures Visitor Figures % Δ Q2 (2011-2012) Q2 (2012-2013) 4,541 4,194 -7.6 64,571 36,320 -43 Guildhall Collections 1,844 6,530 +254 Hands on History 11,440 11,520 +0.7 Hull & East Riding Museum 18,861 20,112 +6 24,239 27,027 +11 1,213 10,982 +800 Streetlife 32,172 29,310 -8 14,195 12,103 -14 History Centre 9,373 7,563 -19

Analysis of this data shows significant variation between sites with some large increases and some large decreases. In many cases these variations are result of changes to event programming and activity that can be associated with the museum from the wider programme. Spurn lightship shows a huge increase as a direct result of being able to open the vessel for the Freedom Festival following the completion of the restructuring requested to reverse planned reductions in hours.

Key observations are as follows –

Ferens Art Gallery – significant fall in numbers by comparison to those experienced the previous year due to the David Hockney exhibition. Importantly this fall is recovered later this year with the exhibition of the Andy Warhol show and the Leonardo da Vinci show.

Guildhall Collections - we seem to be tracking a significant increase in visits to the GH tapestry room as a result of events and hires at the Guildhall. This is monitored by electronic counter so should be considered with caution as the systems produce significant error margins in certain circumstances such as large crowds visiting in a short time. This has been known to produce both under and over reported statistics.

Hands on History Museum – remains broadly static it is not often possible to program events of significant scale at the site. Other activities in the market place do have a minor impact on statistics at the site.

Streetlife Museum and Hull & East Riding Museum – these sites show positive and negative variation: a plus of 1251 at Hull & East Riding Museum and a fall of 2862 at Streetlife museum. Whilst at first glance this seems significant these numbers can vary by as much as two or three thousand at a single winter Christmas event or living history event during the summer. To give a feel for the scale of such variations our Christmas events have attracted as many at 11000 visitors in a single day and as few as 3000.

Other factors affecting performance –

External support In 2011-12 the service was in receipt of external revenue support in the region of £650,000 per year, this year the level of support through the Renaissance scheme has fallen to less than £400,000. The reduction in this support is being managed by the service but the loss of such support in key areas such as audience development and marketing and advertising resources will inevitably have an impact. The service will not receive any long term Renaissance support beyond March 2013 and will be able to access this support only on a project by project bidding basis. This will mean there will be less capacity than ever to drive audiences. The service currently has a bid in progress with Arts Council England with partners from the East Riding and North Lincolnshire museum services. If successful this funding will support a two year work program aimed at properly commemorating the centenary of World War one.

Seasonality Variations to the calendars can impact on the like for like reporting of performance with Easter having the greatest impact. It has in the past been demonstrated that Easter has the potential to affect year end figures by as much as 5% subject to how early or late it falls. In addition there are occasions when we actually enjoy two Easter holidays in a single financial year. Ironically the weather also has a significant impact on visits to our facilities.

Opportunities for a joined up ‘product’ Events such as Art in Yorkshire and other regional programmes give the service an opportunity to appeal to a wider audience than might have been possible under normal circumstances.

Exhibition availability Much has been made of the three recent high level exhibitions secured at the Ferens Art Gallery and the impact they have had on the city however it is critically important to note that such opportunities are not the norm and the work involved in delivering such events is a long term commitment by the service and council. As an example the Leonardo da Vinci exhibition has been under development with colleagues at the royal Collection for over three years. It can be seen from the visitor figures for the show that this investment paid off. Such a product can have a huge impact on the numbers of visits to the service and more importantly the city. The value of such visits cannot be underestimated.

Resources The service has a fixed exhibitions and events budget in the region of £40,000 per year; this is supplemented by officers pursuing grant support and sponsorship wherever possible. As a comparison many facilities of the stature of the Ferens Art Gallery spend well in excess of £150,000 per year programming a single facility.

Conclusions There are a variety of reasons for fluctuations in the numbers of people visiting the service but through carefully programming and the use of visitor feedback this can be managed and sustained for the benefit of the city. A year to date report on visitor figures will be brought to the committee on the 14th February by the Assistant Head of service in order to update members with the most recent data available.

The performance data reported for quarter three is shown below – Q3 Visitor Figures 2011-2012 2012-2013 Arctic Corsair 936 656 Ferens Art Gallery 29,464 50,956 Guildhall 11,381 1,708 Hands on History 5,663 5,725 Hull & East Riding Museum 9,183 9,446 Hull Maritime Museum 12,253 12,656 Spurn Lightship 0 0 Streetlife 15,369 14,775 Wilberforce House 6,591 5,296 History Centre 6,797 6,579

The service has secured an additional £98,300 from the Arts Council for a variety of projects over the next six months. This includes work on environmental sustainability, reducing energy costs and working with partners within the region.

Arctic Corsair Grants totalling £5,500 have been awarded for preservation work on the ship.

Ferens Art Gallery The Warhol exhibition opened on 2nd June until 13th January 2013.

The gallery loaned their Canaletto to an exhibition in Paris and the Leighton and Hoppner were lent to an exhibition in Madrid.

Leonardo da Vinci Flying Machine was installed in the Centre Court. The exhibition of ten drawings by Leonard da Vinci from the Royal Collection opened at the Gallery on 10th November. 460 people attended the preview the previous evening when it was opened by the Lord Lieutenant and attended by staff of the Royal Collections, and approximately # people passed through the exhibition gallery. The Leonardo exhibition was complemented by a series of talks and workshops. Hull is the only venue in the north of England for the exhibition, a huge privilege for the City and a great opportunity to raise the profile of the service. It has received extensive and positive coverage in the local media, including stories about its popularity. The exhibition closed on 20th January 2013.

Hands on History Finalised acquisition of stained glass window from York Diocesan Redundant Churches Uses Committee. The window has been on loan to Hull Museums since the 1980s and was originally part of St Andrew’s Church down Holderness Road. The window is on permanent display and is an important addition to the permanent collections.

There was media coverage of the identification of a sitter in a 16C portrait at Hands on History as John Smythson, Master Cook to Queen Elizabeth I.

History Centre The Heritage Lottery Fund have agreed to extend the funding of the activities element of the History Centre project to 31st December 2013.

Hull & East Riding Museum Extensive work was completed on re-packaging material in stores including the Welton Wold Human bone archive.

The museum is part of a service wide project looking at renewing lighting in order to reduce energy and maintenance costs.

72 visitors attended the October Half-Term family activity which included ‘Deep In Time’ which created a prehistoric undersea world.

362 visitors (including 189 under 16’s) came to the Victorian Christmas Crafts event on 24th November 2012 as part of the Museum Quarter’s Victorian Christmas event. Families were invited to come along to the Hull and East Riding Museum to make snowflakes and wreaths.

24 people came to the Finds ID Day on 24th November 2012) where 141 objects were identified and recorded.

Hull Maritime Museum This year has been a successful year for the Spurn Lightship, with over 15,700 visitors.

The conserved polar bear was installed to great public satisfaction and popular acclaim.

As part of the preparation for the planned ‘Gansey’ exhibition in 2013, an inspiration day was held for both students and volunteer knitters who will be helping to create content for the exhibition.

Streetlife The Remembrance event on 10th November 2012 saw 1,600 visitors over the weekend. Attractions included live music, historic re-enactors and family friendly activities.

Museums Service An expression of Interest was completed and passed for Arts Council England (ACE) Renaissance Strategic Funding for £1 million over 2 years (2013-2015). This is a joint bid with Museums Service and North Lincolnshire Museums to work on 2014 WW1 commemorations including exhibitions, audience development and events. A stage 2 bid was submitted to ACE on the 30th November 2012. The content of the bid remains the same with a decision due in early 2013. If this bid succeeds it will be amongst the largest in the country.

Q1 Q2 Q3 Annual 2011/2012 2012/2013 2011/2012 2012/2013 2011/2012 2012/2013 2011/2012 2012/2013 On Corporate Measure Owner Actual Target Actual Actual Target Actual Actual Target Actual Actual Target Comments Target Indicator ARTS & LEISURE - ALISON WALKER Leisure - Mike Derwin / Colin Clark / Janice Wincott Increase mainly due to more tonic cards To increase MD / being sold - overall visits CC / 293,579 293,870 289,118 584,018 584,508 596,079 835,554 836,390 866,148 1,122,446 1,123,570 Yes card offers  to Hull Leisure JW unlimited use, facilities creating greater utilisation figures Management and staff interacting in a very positive Overall manner with customer customers, MD / Satisfaction however we are CC / 89% 95% 98% 95% 95% 97% 97% 95% 98% 97% 95% Yes with - Hull aware that due JW Leisure to the age of Facilities many facilities we are starting to receive a number of complaints Increased Tonic card usage may MD / Income per have reduced CC / £2.75 £2.89 £2.89 £3.07 £3.07 £3.02 £3.02 £3.02 £2.91 £3.01 £3.02 No visit income per JW visit. Plans in place to drive up income Theatre & Halls - Janice Wincott Attendances are above target for Qtr 3.The events programmes are extremely strong; therefore giving To increase the service the overall visits JW 48,327 48,375 36,843 91,320 81,072 81,871 170,005 170,000 171,968 234,860 235,095 Yes  best to CH&HNT opportunity to achieve attendance levels but it still has to be recognised that the national financial climate is challenging.

Customer Satisfaction stays at a high level. The venues have high quality& Overall varied customer Not available Not available JW 90% 100% 90% 96% 88% 90% 97% 89% 90% Yes programmes in Satisfaction Q1 Q2 place & the with CH&HNT service has recently achieved the Customer Excellence Award. CITYECONOMY - MALCOLM RELPH Business Programmes - Paul Burnley Count of births Reported of new PB n/a n/a n/a n/a n/a n/a n/a n/a n/a 695 (2011) 650 Yes  annually enterprises Survival of newly born 97.2% Reported PB n/a n/a n/a n/a n/a n/a n/a n/a n/a 95.0% Yes  enterprises (2011) annually (after 1 year) Survival of newly born 37.3% Reported PB n/a n/a n/a n/a n/a n/a n/a n/a n/a 40.0% -  enterprises (2011) annually (after 5 years) Jobs created through enterprise / inward PB 59 62 42 122 125 128 298 187 183 333 250 Yes On target investment support per annum Jobs PB 68 38 38 85 75 99 110 113 150 171 150 Yes On target Safeguarded Number of businesses and SMEs receiving Information / PB 129 100 102 154 200 245 511 300 374 659 400 Yes On target Immediate Help / Bespoke Solutions Managed Workspace – PB 69% 75% 73% 67% 75% 75% 66% 75% 76% 73% 75% Yes On target Occupancy Rate RGF (Skills) - Bob Ferraby Engineering apprentices BF - - - - 25 32 - 50 60 - 75 Yes On target starts (wage subsidy) Engineering up-skilling Restricted BF - - - - 10 0 - 20 10 - 30 No packages (trg marketing subsidy) CITY, REGION & EUROPEAN PROGRAMMES - PATSY KAYS Environment & Climate Change - Martin Budd Total Council Reported Emissions annually in MB n/a n/a n/a n/a n/a n/a n/a n/a n/a 51,489 50,901 -  (tonnes August - 11/12 CO2e) reported CULTURAL DEVELOPMENT - JON PYWELL Tourism - Anthony Yates Increase estimated Above Q1,Q2 & users to Q3 target AY 205,263 450,000 466,920 501,215 1,000,000 928,343 937,883 450,000 585,743 1,601,911 1,900,000 Yes VHEY based on consumer website KPIs website Increase visitor spend Above Q1 into the local target using visitor Visit Britain's economy via AY £167,220 £220,000 £221,103 £713,376 £440,000 £1,572,231 £863,351 £770,000 £351,460 £1,009,906 £1,100,000 Yes Conference bookings Economic taken through Impact the VHEY Mulitplier Model Conference Bureau HERITAGE - SIMON GREEN Over target due to high profile exhibition program and extensive events activity, measure description needs review in (NI10) To next financial increase the year to more number of in SG 102,781 100,000 127,003 275,857 200,000 158,098 367,590 300,000 386,319 464,033 400,000 Yes accurately  person visits reflect the to museums market place as ongoing linear increases in user numbers is unrealistic given the loss of external revenue support in 2012. Near target, current profile linear due to lack of historic data. Target to be reviewed next financial year as normal trend for a new To increase build facility is the number of to peak in year users of the one and then SG 8,243 8,000 6,663 17,616 16,000 7,685 24,413 24,000 20,927 32,173 32,000 No History Centre level off to a (contributes to lower but NI9) sustainable level. Consideration should be given to combining this target with visits to museums to create a single Heritage target. (NI110) To increase the no. of children No Q3 and Q4 (0-16) who are target as SG 537 600 693 1,577 1,200 540 2,157 1,200 1,139 2,855 1,200 Yes involved in funding is no heritage longer available (Time troopers) club New targets to be agreed in (NI75) To new financial increase the year as the participation of service is now school SG 6,895 7,500 5,797 14,412 15,000 3,144 23,977 22,500 14,742 31,543 30,000 No self funded with children no HCC finance visiting and needs a museums and more galleries representative indicator set. PLANNING - ALEX CODD Archaeology - Dave Evans % of new or This is a PI modified which is records added DE n/a n/a n/a n/a n/a n/a n/a n/a n/a 21% 3% - calculated to the SMR annually, not per year quarterly Whilst we can reasonably anticipate the Number of number of SMR SMR users users we may and visitors to DE 123 80 143 463 160 179 640 240 269 838 350 Yes have in a year, our annual the number of events visitors to events is far more variable. Building Control - Phil Parker Validate applications within 3 PP 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Yes On target working days of deposit Assess deposited applications for compliance with the PP 94% 85% 95% 90% 85% 92% 94% 85% 96% 93% 85% Yes On target Buildings Regulations within 15 days of deposit Enforcement - Graham Varley Implement and Monitor New Targets for Site Visits; GV 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Yes On target Category A: within 1 Working Day 3 cases visited just outside of 5 working days Implement due to holiday and Monitor and other work New Targets commitments. for Site Visits: GV 90% 100% 100% 96% 100% 100% 84% 100% 77% 93% 100% No Targets to be Category B: reviewed as within 5 part of annual Working Days enforcement review - Feb 2013. Implement and Monitor New Targets Slightly below for Site Visits: GV 96% 100% 97% 94% 100% 99% 97% 100% 99% 97% 100% No target. Category C: within 10 Working Days Planning Development Control - Dave Harris (NI157a) Q3 below target Processing - applications Planning DH 59% 60% 25% 40% 60% 14% 52% 60% 29% 60% 60% No  required legal Applications agreements Major (NI157b) Processing Planning DH 59% 65% 69% 68% 65% 72% 56% 65% 65% 59% 65% Yes Q3 on target  Applications Minor (NI157c) Processing Planning DH 80% 80% 82% 78% 80% 83% 81% 80% 75% 78% 80% No Q3 below target  Applications Other Number of decisions delegated to officers as a DH 93% 90% 91% 89% 90% 92% 88% 90% 85% 90% 90% No Q3 below target  % of all decisions (BVPI 188) Urban Design & Conservation - Steve Wragg No. of Planning application consultations SW 100% 90% 100% 100% 90% 100% 100% 90% 99% 100% 90% Yes On target responded to within 21 working days No. of adopted Conservation Area Character Appraisals completed SW 18 18 18 18 18 18 18 18 18 18 18 Yes On target (i.e. the character & distinctiveness of settings will be protected & enhanced)