HUDDERSFIELD ROAD Partnership
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IF YOU HAVE EXPERIENCED A PROBLEM If you are not happy with the care, service or treatment you have received in the practice, it is important that you tell us. We try to sort any problems as quickly HUDDERSFIELD ROAD and informally as possible. In some cases, a word with an appropriate member of staff is all that is needed to put things right. You will not be treated any differ- partnership ently because you have made a complaint. HOW TO COMPLAIN If your complaint cannot be easily resolved and you wish to make a formal com- HUDDERSFIELD ROAD SURGERY plaint you need to advise us as soon as possible. Please ask at Reception for a 6 Huddersfield Road, Barnsley, S70 2LT copy of our complaints procedure which will explain how to make a formal com- Tel: 01226 203420 Fax: 01226 731245 plaint and how it will be dealt with. BRANCHES AT 44 Cawthorne Road, Barugh Green, Barnsley, S75 1LQ If you are not happy with the response from the practice you may forward your Tel: 01226 384505 Fax: 01226 380418 complaint to NHS Barnsley: Galtee More Medical Centre, 164 Doncaster Road, Barnsley, Contact: Mr Alan Thorpe S70 1UD Tel: 01226 282813 Fax: 01226 245486 Corporate Governance Dept www.huddersfieldroadsurgery.co.uk NHS Barnsley, Hillder House, Gawber Road, Barnsley S75 2PY Tel: 01226 433750 Or write to: NHS Barnsley, Chief Operation Officer Longfields Court, Middlewoods Way Carlton, Barnsley, S71 3GN You have a right to approach the Ombudsman Contact: The Parliamentary & Health Service Ombudsman Millbank Tower, Millbank, London SW1P 4QP Website: www.ombudsman.org.uk FOR FURTHER INFORMATION OF PRIMARY MEDICAL SERVICES AVAILA- BLE IN THE AREA PLEASE CONTACT: PARTNERS NHS Barnsley DR CATHERINE E LAW, MBChB (LIVERPOOL) 1980, FPCert, Longfields Court, Middlewoods Way DIP IN DIABETES MANAGEMENT Carlton, Barnsley. S71 3GN DR FRANCES H MIDDLETON, MBChB (SHEFFIELD) 1988, DRCOG, Tel: 01226 327144 www.barnsley.nhs.uk JCC, MRCGP, DIP IN DIABETES MANAGEMENT DR IVAN P APPELQVIST, MBChB (BIRMINGHAM) 1989 DCH, Huddersfield Road Partnership is a general partnership not a limited partnership FRCGP, Med DR JAMES A H STOBART, MBChB (SHEFFIELD) 1989, BmedSci, You may approach PALS for help or advice: DRCOG, DFFP, (Hons) MRCGP DR NICHOLAS D R LUSCOMBE, MBBchir(CANTAB) 1989 BA (Hons) The Patient Advice and Liaison Service (PALS) is based NHS Barnsley and they provide DR JOSE BATES, ARTSEXAMEN 1993 (AMSTERDAM) confidential advice and support, helping you to sort out any concerns you may have about DR GARETH D KAY, MBChB (Sheffield) 2002 MRCGP the care we provide, guiding you through the different services available from the NHS SALARIED GP Please ring 730000 and ask for PALS DR KENNETH W McDONALD BSc MBChB (Edinburgh) 1974 DR K T BIRINDER MBBS (MADRAS) 1986 MRCOG 1993 DR EMMA STOREY MBChB (Leeds) 2002 MRCGP Page 12 HUDDERSFIELD ROAD PARTNERSHIP HUDDERSFIELD ROAD PARTNERSHIP GALTEE MORE MEDICAL CENTRE OPENING HOURS 164 Doncaster Road, Barnsley Monday—Friday 7.30 am—6.30 pm A new addition to The Huddersfield Road Partnership is We offer an extensive range of appointment times Galtee More Medical Centre, which the practice acquired throughout the day—every day after the retirement of Dr Kahn in February 2010. In May 2012 the medical centre merged with Huddersfield Road Late Opening and patients are now able to make appointments at any of Every alternate Tuesday/Thursday until 7.45 pm the sites under the Huddersfield Road Partnership banner. This offers a wider choice of appointments at different times EXTENDED HOURS of the day at locations which may be more convenient to our Early morning and late evening surgeries are by appoint- patients. ment only and are aimed at our patients who have difficulty Opening Hours in attending during normal working hours. The late surger- ies are not open for collecting prescriptions or general en- Monday, Tuesday, Thursday quires and are purely for patients with appointments. 8.00 am—6.30 pm OUT OF HOURS Wednesday 8.00 am—2.00 pm After 6.30 pm weekdays, weekends and Bank Holidays Friday 8.00 am—5.00 pm For genuine emergencies please ring the surgery number when you will be automatically transferred to Care UK, the Doctor Deputising Service. These calls are answered in or- If you need to contact the surgery out of these hours your der and there may be a short delay at busy times. You may call will be automatically transferred to the Huddersfield be offered advice, a consultation or a home visit. This ser- Road Surgery. vice is commissioned by NHS Barnsley. For any minor ailment, at any time you can contact NHS Di- rect for health advice and reassurance, 24 hours a day, 365 days a year. Tel: 0845 4647 or visit www.nhsdirect.nhs.uk Page 2 Page 11 HUDDERSFIELD ROAD PARTNERSHIP HUDDERSFIELD ROAD PARTNERSHIP BARUGH GREEN SURGERY ROUTINE APPOINTMENTS An appointment system operates at the surgery to minimize patient waiting 44 Cawthorne Road, Barugh Green, Barnsley times. Appointments may be made personally at reception or by telephone. Please make every effort to attend promptly for appointments in order to The Huddersfield Road Partnership has a branch surgery at avoid loss of valuable consultation time. Although we do try to make appointments with the doctor of your choice, at times it may be quicker to Barugh Green, Barnsley, which any patient may attend. We see the first available doctor. encourage patients to ring the surgery of their choice when booking appointments. If a suitable appointment is not URGENT CARE—SAME DAY APPOINTMENTS available at your surgery of choice you may be offered an If you feel your condition is urgent and requires the services of a Doctor or Nurse you can either call in person or telephone the surgery when a variety appointment at one of the other branches. of options will be open to you. TELEPHONE ADVICE Opening Hours If appropriate, you may be offered a telephone consultation when a doctor will return your call after surgery. Our Practice Nurses are available for Monday and Friday 8.00 am—2 pm telephone advice between 1.30 pm and 2.15 pm Monday and 1.30 pm and 2.00 Tuesday to Friday. Tuesday, Wednesday, Thursday HOME VISITS 8.00 am—6 pm Home visits are reserved for the following groups of patients: Terminally ill Housebound Patients who are severely ill and cannot be mobilised If you need to contact the surgery out of these hours your call will be automatically transferred to the Huddersfield Although a traditional part of general practice, home visits are time Road Surgery. consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. We want to see A dispensing service of medication to patients living in the patients as quickly as possible, and the best way is often to encourage them Cawthorne, Silkstone and Silkstone common areas is avail- to come to the surgery, because your GP will have access to all your medical records, including those held on computer. There are also better able for patients attending the Barugh Green branch sur- facilities for examining and treating patients at the surgery. Babies and gery. A delivery service is available for those who have dif- small children should be brought to surgery where we will do our best to see ficulties collecting their medication. them promptly. If the reception staff are made aware that your child is particularly unwell, they will do everything they can to see that you are not kept waiting unnecessarily to see the doctor. Transport/social problems—We cannot undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that. PLEASE REQUEST VISITS BEFORE 10 AM WHENEVER POSSIBLE Page 10 Page 3 HUDDERSFIELD ROAD PARTNERSHIP HUDDERSFIELD ROAD PARTNERSHIP EMERGENCIES FREEDOM OF INFORMATION The Freedom of Information Act 2000 obliges the practice to If you are confronted by a serious problem call an am- make available certain ’classes’ of information. For more infor- bulance (999) before calling surgery. mation ask at reception. PARKING Such instances are: The main surgery has a small car park to the front of the building Chest pain in someone over 40 years old which offers LIMITED parking. At the branch surgery you are Severe breathlessness which is unusual for the patient able to park along the main road outside the building. Unconscious/difficulty rousing F.A.S.T.— GP TRAINING Facial weakness—can the person smile? Has their We are an accredited Training Practice involved in the training of mouth or eye dropped? fully qualified doctors who wish to enter General Practice. We Arm weakness—can the person raise both arms? have a Registrar who works in the practice for 6 months at a time Speech problems—can the person speak clearly and and an ‘F2’ who will be in the practice for 4 months, these doctors understand what you say? will have their own surgeries. Occasionally there will be a video camera in use. You will be warned in advance when this is hap- Time to call 999 pening and will have the opportunity to decline if you prefer. Inti- Sudden loss of vision mate examinations will not be recorded and the camera can be Vomiting blood switched off at any time.