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Cuadernos De Administración Editorial VOL. 33 N° 57 Cuadernos de Administración Jan. - Apr. Journal of Management 2017 Print ISSN: 0120-4645 / E-ISSN: 2256-5078 / Short name: cuad.adm. / Pages: 5-6 Facultad de Ciencias de la Administración / Universidad del Valle / Cali - Colombia Editorial Carlos Hernán González-Campo* Editor General, revista Cuadernos de Administración, Universidad del Valle, Cali, Colombia e-mail: [email protected] In this editorial of the 57th issue, volume Evaluation of Service Quality and Custo- 33 of our Journal Cuadernos de Administra- mer Satisfaction in the Sanitary Context in ción, I want to present the new changes that Mexico is the title of the third article of this we face in this editorial project that is on its issue, where the authors carry out a quan- 40th year of publication. The first great chan- titative research in public hospitals in the ge is to start publishing our Journal in Engli- state of Tamaulipas, Mexico in order to de- sh, seeking a greater diffusion of knowledge monstrate the relation between service qua- from different authors. The second change is lity and customer satisfaction in a context of to publish three issues per year. 2017 is the increasing improvement on health services. first year when we will publish three issues. Finally, the third great change is to become The forth article of this issue is entitled: a 100% electronic Journal. We are seeking a Labor Satisfaction of Chilean Workers: A Mo- greater diffusion and availability. Now the del of Structural Equations. In this article, task that we will be facing is to be included the authors present the results of a research in the largest number of data bases and to carried out in Chilean public institutions on make our data increasingly open to accompli- the satisfaction of workers with their rela- sh a greater amount of downloads of articles. tionship with their boss. The first article of this issue is entitled: Cultural Analysis in Three Indigenous Learning in Innovation Regional Systems: An Productive Organizations from an Interpre- Agent Based Model. In this article the authors tative-symbolic Perspective is the title of the study regional innovation systems from mo- fifth article of this issue. The author presents deling and simulation processes in order to the results of a research carried out in three identify the agent’s capabilities that interact indigenous productive organizations, descri- in each region. This model intents to contri- bing and analyzing the characteristics and bute to the understanding of the agent’s dy- cultural components from a theoretical mo- namics and the system’s performance. del of cultural dynamics. The second article of this issue was wri- The sixth article of this issue presents the tten by Benjamin Betancourt Guerrero and results of a research carried out in higher Gildardo Scarpetta Calero. In it, the results education institutes of Brazil. It is about the of a research project are presented. Such re- management control systems that determine, search addressed the analysis and the cons- among other things, the process of decision truction of future scenarios of the fruit and making. vegetable growing chain of Valle of Cauca for Francisca Encinas Orozco and Judith Ca- the 2019 horizon deadline. vazos Arroyo are the authors of the last arti- * Economist, Universidad del Valle, Doctor in Business Management, Universidad EAFIT, Senior Researcher at Huma- nism and Management Research Group, A1 Category at Colciencias, Universidad del Valle. Carlos H. González-Campo cle of this issue. In it, they present the results On behalf of the Editorial Committee and of a research carried out in Mexico on the the School of Administrative Sciences of the analysis of the impact of the effective com- University of Valle, I thank our authors and mitment of the university, the co-creation of you, the readers for being with us in this evo- services, and the engagement of the client to lution process of the Cuadernos de Adminis- the loyalty of graduate students. tración Journal and we hope to continue coun- ting on this academic community that revolves around the proposed editorial dynamic. ¿How to quote this article? González-Campo, C. H. (2017). Editorial. Cuadernos de Administración, 33(57), 5-6. DOI: 10.25100/cdea.v33i57.5844 Cuadernos de Administración journal by Universidad del Valle is under licence Creative Commons Atribución-No- 6 Comercial-CompartirIgual 2.5 Colombia. Based in http://cuadernosdeadministracion.univalle.edu.co/.
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