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Secure Messaging 10th Medical Group Secure Messaging This Briefing is: UNCLASSIFIED I n t e g r i t y - S e r v i c e - E x c e l l e n c e What is Secure Messaging? AF Secure Messaging, provided by Change Healthcare, through the Tricare Online Patient Portal, is a confidential online healthcare messaging system that allows you to communicate directly with your healthcare team. Allow up to three business days for a timely response; however, the response time can vary from 0-3 days. I n t e g r i t y - S e r v i c e - E x c e l l e n c e What services does Secure messaging provide? ! Communicate online with your healthcare team about non-urgent, non-emergent medical concerns ! Request appointments ! Cancel appointments ! Request medication renewals ! View records ! Request referral renewals or get answers to referral questions ! Request a copy of immunization records ! Create accounts for dependents (Under age 18) I n t e g r i t y - S e r v i c e - E x c e l l e n c e Why is Secure messaging good for you? MiCare empowers you to be more engaged with your healthcare team regarding your health, treatment plan and preventive services. We value your time. To help you communicate with your team, MiCare: ! Is accessible 24 hours a day ! Facilitates pre-planning and supports personal time management needs ! Allows you to receive written advice that might otherwise have been forgotten or misunderstood ! Avoids long wait times on the phone and/or playing “telephone tag” with the healthcare team ! Minimizes the inconvenience of traffic, parking, or lost days at work I n t e g r i t y - S e r v i c e - E x c e l l e n c e Who can use Secure Messaging? Any of the Medical Group’s enrolled patients can use this service. Secure Messaging has been implemented Air Force-wide. That means that once you have registered, you will remain in the system and will be linked to your new healthcare team in the event of a PCS or relocation. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 10th Medical Group Secure Messaging Questions This Briefing is: UNCLASSIFIED I n t e g r i t y - S e r v i c e - E x c e l l e n c e HQ U.S. Air Force Academy I n t e g r i t y - S e r v i c e - E x c e l l e n c e MEDICAL IN-PROCESSING On Behalf of the 10th MDG Staff and Health Net, Welcome to the United States Air Force Academy! WHO WE SUPPORT " Cadet Wing " Prep School " 10th Air Base Wing " 306th Flying Training Group I n t e g r i t y - S e r v i c e - E x c e l l e n c e WHERE WE ARE Current location Proposed location Main Clinic Cadet Clinic & Dental Clinic Community Center: Flight Line Clinic Mental Health & Refill Pharmacy I n t e g r i t y - S e r v i c e - E x c e l l e n c e I n t e g r i t y - S e r v i c e - E x c e l l e n c e Health Net Federal Services 1-844-866-9378 [1.844.866-WEST] I n t e g r i t y - S e r v i c e - E x c e l l e n c e YOUR MEDICAL BENEFIT 1-844-866-9378 I n t e g r i t y - S e r v i c e - E x c e l l e n c e I n t e g r i t y - S e r v i c e - E x c e l l e n c e Health Net Federal Services www.tricare-west.com 1.844.866.WEST [1-844-866-9378] I n t e g r i t y - S e r v i c e - E x c e l l e n c e I n t e g r i t y - S e r v i c e - E x c e l l e n c e ADSMs, ADFMs, and transitional survivors Covered service Group A Group B All covered services $0 $0 Retirees, their families, and all others Covered service Group A Group B Preventive Care Visit $0 $0 Primary Care Outpatient Visit $20 $20 Specialty Care Outpatient Visit $31 $31 UrGent Care Center Visit $31 $31 EmerGency Room Visit $62 $62 Inpatient Admission (Hospitalization) $156/ admission $156/ admission Catastrophic Caps Sponsor or Beneficiary Type Group A Group B ADFMs $1,000/family $1,044/family Retirees, their families, and others $3,000/family $3,655/family TRS members (Follow Group B) $1,044/family TRR members (Follow Group B) $3,655/family I n t e g r i t y - S e r v i c e - E x c e l l e n c e [ADDP] 1.866.984-ADDP [1.866.984.2337] I n t e g r i t y - S e r v i c e - E x c e l l e n c e Enroll Online: www.Tricare.mil/bwe WWW.TRICARE.MIL/TDP By Mail: TRICARE Dental program P.O. Box 645547 1.844.653.4061 – CONUS Pittsburgh, PA 15264 1.844.653.4060 - OCONUS By Phone:1-844-653-4061 I n t e g r i t y - S e r v i c e - E x c e l l e n c e YOUR MEDICAL BENEFIT I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE MON – FRI 0600-1630HRS " Call 524-CARE (2273) " Option 1: Make an appointment with your Primary Care Manager " Option 2: Medication/Pharmacy services " Option 3: Nurse Advice Line " Option 4: Laboratory/Radiology services AFTER-HOURS " Call 524-CARE (2273) " Option 3: Nurse Advice Line " After-hours Services – Provider On-Call I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Emergency Rooms vs. Urgent Care Clinics) URGENT CARE CLINICS EMERGENCY DEPARTMENTS Designed for Primary Care needs when Designed for acute care needs that there are no appointments available threaten life, limb or sight 24/7 Referral required for AD. No referral No referral required needed for dependents & retirees Average wait time: 20 minutes Average wait time: 60+ minutes Average cost to USAFA: $90 per visit / Average cost to USAFA: $490 / $125,000 per year $2,800,000 per year < 1/10 visits are referredI n t toe g the r i ERt y - S e r v i 9/10c e - visits E x c could e l l e be n ctreated e in a UCC ACCESSING CARE ! Emergencies are life-threatening situations ! “loss of life, limb or eyesight; or extreme pain/suffering” ! No Emergency Services at USAFA! ! CALL 911 or go to nearest Emergency Room (ER). ! No referral needed to obtain EMERGENCY CARE, however, you should notify your PCM at 10th MDG within 24hrs (or next duty day) 719-524-CARE ! Avoid “freestanding Emergency Rooms” I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Local Emergency Rooms) MEMORIAL NORTH On Briargate Pkwy between Union & Austin Bluffs PENROSE On Nevada between Fillmore & Uintah ST. FRANCIS Woodmen & Powers EVANS ARMY COMMUNITY HOSPITAL (EACH) MEMORIAL CENTRAL Ft Carson On Boulder & Union I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Walk In Services) Family Health Internal Medical Pediatrics Women’s Health Clinic Clinic Clinic • Suture Removal • Suture Removal • Throat Cultures • Pregnancy Test • Wound Checks • Wound Checks (if 2 weeks past • Throat Cultures • Throat Cultures expected menses) • Blood Pressure • Injections (Tue & • Emergency Screening Wed,1300-1500 hrs) Contraception • Previously ordered injections (i.e. B12) • Wart removal 0830 - 1100 and 0800 - 1100 and 0800 - 1100 and 1300 - 1500 hours 1300 - 1530 hours 1300 - 1530 hours Monday - Friday I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Specialty Clinics) " Must see your Primary Care Manager(PCM) first for a referral! " EENT/Audiology/Opthalmology " Orthopedics " Physical/Occupational Therapy " General Surgery " Neurology/Sleep Lab " Gastroenterology (GI) " Dermatology " Podiatry I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Active Duty personnel only) " Chiropractic care " No referral needed " 333-5582 " Corneal Refractive Surgery Center " PRK/LASIK " Application form/instructions [email protected]. " Post-Surgery: non-deployable for 4 months " Dental Services " Located across from Cadet Clinic in Fairchild Annex " Oral surgery in Main 10th MDG building I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Flight Medicine & Cadet Clinics) " For AD Flyers & Cadets ONLY " No Sick Call " Return to Flying Status: " 0700 - 0800 Monday to Friday at Flight-Line Clinic " By Appointment in Flight Medicine/Cadet Clinic No clinic visits outside Flight Medicine without Flight Surgeon referral/approval!! I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Behavioral Health Optimization Program/BHOP) ! Clinical Health Psychologist ! Self-Referral for SHORT-TERM Education & Consultation ! Candidates: AD, Spouses, Adult Dependents, and Retirees ! Routine Appointments – Call 524/524-2273 (CARE) Stress Management Depression Parenting Issues Anxiety School Performance Problems Insomnia/Sleep Issues Grief Issues Diabetes Type II Stress Problems Phobias Heart of High Blood Pressure Issues Chronic Pain/Fibromyalgia I n t e g r i t y - S e r v i c e - E x c e l l e n c e ACCESSING CARE (Other Services) ! Community Center ! Behavioral Health Clinic ! Limited access for retirees/dependents ! Family Advocacy (Self referral service) ! Classes, workshops, and seminars ! (Couples communication, anger management, stress management, effective parenting, and conflict resolution) ! New Parent Support Program (NPSP).
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