Residentialresource TM the OFFICIAL MONTHLY NEWS MAGAZINE of the NATIONAL ASSOCIATION of RESIDENTIAL PROPERTY MANAGERS

It’s time to eliminate The knowledge you gain Don’t fall for the tricks petty tribulations and give from NARPM® can lead of IRS scammers. Keep p10 thanks to our Veterans. p13 to a success story. p23 your information safe.

RESIDENTIALResource TM THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENTIAL PROPERTY MANAGERS

Housing Homeless Veterans

Among Property Managers across the country, there are often concerns about housing homeless Veterans. Would you be willing to accept HUD housing vouchers to help homeless Veterans change their lives? See page 7.

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FEATURE ARTICLES p7 Veterans Deserve a Home: HUD-VA Partnership Terri Brown, Property Manager at Madrona Ridge Residential, provides insight into the opportunities available for Property Managers to help homeless Veterans get back on their feet. She feels that everyone deserves a home.

p10 The Most Basic Answer to the Question: Why Did They Do It? As Veterans Day approaches, Dan Baldini, NARPM® Member, asks us to step back and reflect for a few moments on how we got to this point of continued freedom. Realize just how good we really have it.

p13 Thankful for Each NARPM® Convention: Our Story of Success Dora Pinter, RMP® and MPM® Candidate, tells how she benefits from attending NARPM® Conventions and classes. Filling many legal pads with notes, she doesn’t just file that information away, but puts the advice to work for a true success story.

p14 Are You #NARPMSmart? Amanda Frazier, RMP®, feels that earning her Designation was an important part of demonstrating her property management expertise 10 to clients and others in the industry. The extra education has also helped to broaden her scope of knowledge.

p23 How You React is Important: IRS Scams of 2017 Richard Hart, EA, CAA, President of Hart & Associates, a NARPM® Affiliate Member, cautions you on taking calls from the supposed IRS. Don’t fall for the tricks. There’s no way to win with a scammer, so keep your personal information safe by remaining alert. 13 MONTHLY COLUMNS p5 Executive Director’s Message p8 Legislative Scoop p9 Discussion Board Hot Topics p15 Designations & Certifications p20 Technology Matters p24 Chapter Spotlight p28 Regional Communications p31 Designation Classes p32 Membership Growth 23 p34 New Member Recruitment Program

October/November 2017 Issue | Volume 28 | Number 10 | 3 Editorial Mission Officers Since 1989, the NARPM® news magazine has been a key focal point for the organization. The Steve Schultz, MPM® RMP® Brian Birdy, MPM® RMP® Residential Resource keeps Members up-to-date President President-Elect on Association events, and provides valuable [email protected] [email protected] industry advice and insight. NARPM® Members 520-780-7888 210-524-9400 receive the Residential Resource as part of their membership, included in their annual dues. Eric Wetherington, MPM® RMP® Bart Sturzl, MPM® RMP® Treasurer Past President The Residential Resource is published monthly, [email protected] [email protected] with one combined issue for October/ 843-202-2130 512-693-4772 November. Articles can be submitted by email to [email protected]. Items mailed in for publication cannot be returned. Address changes Regional Vice Presidents may be forwarded to NARPM® National. The Communications Chair and Graphic Designer Kellie Tollifson, MPM® RMP® Joel Elliott, RMP® reserve the right to edit or refuse all publications [email protected] [email protected] for content and selection. 425-485-1800 404-343-2794

Copyright© 2017 National Association of Tim Wehner, MPM® RMP® Greg Doering, MPM® RMP® Residential Property Managers. All rights [email protected]/[email protected] [email protected] reserved. Materials may not be reproduced or 804-355-7368 512-439-3600 translated without written permission. Email [email protected] for reprint permission. Mike Mumford, MPM® RMP® Scott Abernathy, MPM® RMP® Statements of fact and opinion are the [email protected] [email protected] responsibility of the authors alone and do not 480-969-1818 615-867-8282 imply an opinion on the part of the officers, staff or Members of NARPM®. Any legal matters or advice mentioned herein should be discussed Committee Chairs with an attorney, accountant, or other professional ® ® ® ® before use in a particular State or situation. Ron Wills, MPM RMP Shannon McLaughlin, MPM RMP NARPM® does not endorse any advertisement in Communications Professional Development this publication. All readers are responsible for [email protected] [email protected] their own investigation and use of the products advertised. James Alderson, MPM® RMP® Kristi Malcom, RMP® Member Services Governmental Affairs An award-winning publication, the Residential [email protected] [email protected] Resource, has won APEX Awards of Excellence, a Gold MarCom Creative Award, and a Eric Wetherington, MPM® RMP® Bart Sturzl, MPM® RMP® Communicator Award of Distinction for Print Finance Nominating Media. [email protected] [email protected] 843-202-2130 The Residential Resource is designed for Tony Drost, MPM® RMP® the Members of the National Association of Professional Standards Residential Property Managers by Organization Management Group, Inc. in Chesapeake, Virginia. www.managegroup.com NARPM® National NARPM® National Gail S. Phillips, CAE Dailey Fly 638 Independence Parkway, Suite 100 Executive Director Professional Development Manager Chesapeake, VA 23320 [email protected] [email protected] P: 800-782-3452 www.narpm.org Jackie Sutterluety Patricia Hartline Member Support Manager Communications, Graphic Designer subscription [email protected] [email protected] If you are not a Member of NARPM® and wish to receive a yearly subscription to Residential Chere Tonetti Carla Earnest, CMP Resource for $49.95 per year (11 issues), please contact [email protected] to sign up. Education Support Staff Conferences & Conventions Coordinator [email protected] [email protected] NARPM® antitrust statement It is the policy of NARPM® to comply fully with Tyler Craddock Jessica Morice all antitrust laws. The antitrust laws prohibit, Governmental Affairs Director Member Support among other things, any joint conduct among [email protected] [email protected] competitors that could lessen competition in the marketplace. NARPM®’s membership is John Broadway Misty Pritchett composed of competitors; they must refrain from Regulatory Advisor Independent Sales Consultant discussing competitively sensitive topics, including [email protected] (Print/Electronic Media) those related to pricing (such as rates, fees, or [email protected] costs), individual competitors or specific business Karyn Beach transactions, or controlling or allocating markets. Marketing Staff ® NARPM shall not restrict Members’ ability to [email protected] solicit competitors’ clients. NARPM® shall not restrict Members’ ability to advertise for business, TM provided the advertising is not false, deceptive or otherwise illegal.

4 | October/November 2017 Issue | Volume 28 | Number 10 From the Desk of the Executive Director

Gail S. Phillips, CAE

Company Before I go any further, have you read about the Past Presidents’ Charity Golf Tournament that will be new Company membership? If not, you need to look held on the hotel property. This year’s event supports membership closely at the offering as it will allow Company mem- the PTSD Foundation of America and Camp Hope in bership to any company that has four (4) Members Houston, Texas. You can find information on this event will enable which is a combination of Professional and Support by visiting narpmconvention.com and clicking company Members, with two (2) out of the four (4) being Profes- on “Schedule” and selecting the “9th Annual Past sional Members, and the base fee equaling $735. After Presidents’ Charity Golf Tournament.” owners to the Company membership base fee is paid for the ini- When you arrive on Tuesday, make sure you go to tial four Members, the dues will be $100 for each addi- the Epic Pool Party that President Steve Schultz, MPM® transfer tional Professional Member/Support Staff and $140 for RPM®, is hosting for all full Convention registrants. The memberships each additional Associate Member. event is free to all full registrants, but you need to let Company membership will enable company owners the staff know you are attending! There will be games to other people to transfer memberships to other people in their com- and food so you can enjoy your time as we start this pany. In order to transfer, the company owner must great event! in their provide real estate commission evidence (or proof of Wednesday starts the educational events for the company. termination in states where licensing is not required) Convention. It kicks off with a Business Development that the person has left the firm in order to transfer session that is included in your registration fee. The ses- membership. sion is “Empowering Teams and Individuals” with Scott Are you interested in making this change? The Appli- Steinburg. After his presentation, Scott will assist you in cation can be found at: https://www.narpm.org/join/ developing a plan for your business. It sounds like an professional-membership/. exciting event to kick off the Convention. Through this program, the Residential Resource mag- From there, you can visit the website or the app azines will be received electronically. If the company to know the plan of workshops and general sessions. wishes to receive print copies, they will be limited to The Trade Show is once again sold out and the grand four (4) hard copies per issue. opening is Wednesday evening. Join fellow Mem- We are excited about the upcoming 2017 NARPM® bers as you stroll through the Trade Show and enjoy National Convention in Orlando, Florida. The volun- meeting those who support your industry with their teers and staff have been working diligently to bring you products. There will also be finger food available, along an event that you will remember and leave you wanting with lots of time for networking. more. We will have social media contests, enhanced Friday, NARPM® is closing the event with designation presentations, and time set aside for networking with recognitions and a silent auction. A reception will be your peers. held Friday afternoon for all attendees to congratulate The first thing you should do before you leave your the new designees. You will also have an opportunity office is download the mobile app that was built just to bid on items during the NARPM® PAC Silent Auc- for NARPM®. This app will allow you to track the tion and winners will be announced. After the close of events that are taking place, chat with other attendees, this event, your evening will be free to enjoy time with and find where your friends are headed during the fellow NARPM® Members.  event. If you go to narpmconvention.com, a pop up will direct you on how to obtain the app. You can also set up your own program schedule. If you are arriving at the Convention on Monday, Gail S. Phillips, CAE make sure that you are registered to participate in the NARPM® Executive Director

October/November 2017 Issue | Volume 28 | Number 10 | 5 Use Discount Code NARPM For 20% Savings!

Don’t Forget!

Invest in the NARPM® PAC 1200+ Because apathy is not a choice! Making a personal Attendees contribution to the NARPM® PAC is an investment Annually! in your future. By making a voluntary contribution, you take an ACTIVE role in supporting candidates that protect the property managment industry and help keep more money in your pocket.

If you have not made a voluntary personal contribution this year, please go to the link below to do so.

www.narpm.org/legislative/issues/learn-narpm-pac/ www.imn.org/SFRWest | Call: 1-212-901-0542 | Email: [email protected]

benefiting the PTSD (Post Traumatic Stress Disorder) Foundation of America

With your help, this year’s Past Presidents’ PROVIDING HOPE AND HEALING FOR Charity Fundraiser is working to save the lives THE UNSEEN WOUNDS OF WAR of our service members and their families that struggle with the invisible wounds of war. Please help us give back to those who have JOIN US to given of themselves so selflessly and now struggle with Post Traumatic Stress Disorder by support the donating to the life-changing services of the NARPM® tPas PTSD Foundation of America. A simple $30 donation to the PTSD Founda- Presidents’ tion provides the tools necessary to help one 2017 Charity veteran and their family get the help they need. Please donate online to help us show our ser- Fundraiser vice members how much we care. To donate online: www.narpm.org/about/officers-and-board/ charity-fundraisers/ 6 | October/November 2017 Issue | Volume 28 | Number 10 Veterans Deserve a Home HUD-VA Partnership

Among Property Managers across the country, which in turn makes the whole process of housing a there are often concerns about housing homeless homeless Veteran go more smoothly. Veterans. Perhaps they don’t have a steady income, Yes, there are times when some of our HUD- or they have a criminal background. Or maybe they VASH residents have trouble adjusting to life after are just not accustomed to living around neighbors. homelessness. They may find it hard learning to Terri Brown boasts 36 In early 2016, when The Villages at South Station keep their noise levels down inside and accepting years of experience in near Seattle, Washington, started accepting Housing responsibility for how their actions may affect others the multi-family housing and Urban Development-Veterans Affairs Supportive as part of a community. But the great thing about industry. Prior to joining Housing (HUD-VASH) vouchers, we found many of the HUD-VASH program is that our residents are Madrona Ridge Residen- our concerns were addressed. This is because HUD- assigned a case manager who checks in with them tial, she spent five years VASH, which is a permanent supportive housing every month – or more often if needed – and helps as a Property Manager for program for homeless Veterans offered through the them tackle issues. For example, VA case managers ConAm Management in the U.S. Department of Housing and Urban Develop- may connect these Veterans with support services Seattle market, and gained ment and the U.S. Department of Veterans Affairs such as health care, mental health treatment, social extensive experience in man- (VA), provides case man- skill development, com- aging garden style and mid- agement support to help munity integration, and rise communities for Pro- Veteran residents adjust. The HUD-VASH program is a employment. metheus Real Estate Group Working in partner- joint effort between the U.S. Property Managers and Waterton Property Man- ship with VA Puget who accept HUD-VASH agement. Terri completed Sound Health Care Department of Housing and vouchers have the assur- the Certified Apartment System and the King Urban Development (HUD) and ance that there’s a safety Manager (CAM) Certfication County Housing net for them and the Vet- through the Orange County Authority (KCHA) in U.S. Department of Veterans erans living in their com- Apartment Association, in Washington State, The munity. Also, by accepting California. Villages has already Affairs (VA) that also involves HUD-VASH vouchers, housed nearly thirty local public housing authorities. Property Managers can formerly homeless Vet- expect reliable monthly erans. Since we took Under HUD-VASH, eligible home- rental payments through the opportunity to help less Veterans receive a Housing the local public housing homeless Veterans, we authority. They also have have seen how HUD- Choice rental voucher, issued a say in setting their own VASH vouchers can by the public housing authority, security deposits based on change lives. One of local standards. our residents housed plus case management and Housing homeless Vet- through HUD-VASH is erans isn’t always perfect, now a student and is supportive services from VA. but neither is housing working to regain cus- anyone else. Through tody of his daughter. We have another resident who, HUD-VASH, we at The Villages have had the with his own money from his own job, bought a car opportunity to help homeless Veterans get back on and pays his rent on time every month. their feet, and for that, we are grateful – because To help ease the transition for our Veteran resi- everyone deserves a home. dents, The Villages conducts a furniture donation To join the effort to house homeless Veterans, program, where we collect items from residents who please visit www.va.gov/homeless/docs/HCHV_Sites_ are moving out. It’s a simple way to get Veterans bystate.pdf to locate and contact the VA Health Care what they need and help them feel more at home, for Homeless Veterans Coordinator in your area. 

October/November 2017 Issue | Volume 28 | Number 10 | 7 L egiSLATIVE Scoop K eEPING our Members current on the newest industry laws and policies nationwide

“All politics is local.”

The former Speaker of the House, the late Tip application fees, late fees, institute rental inspection O’Neill, is famous for stating that, “All politics is local.” programs, or require rental registrations. In today’s environment, there are many who might Landlord-tenant laws are not the only state and local challenge that notion, especially within the context of issues that are important for Property Managers and Kristi Malcom, RMP®, is the President/Broker of public policy. After all, it seems like with every passing owners. Property taxes, for example, which can entail ® New Hope Realty and PMI day, the size and scope of the federal government a number of facets that affect NARPM Members, are NW Atlanta, located in the continues to grow. Indeed, as Property Managers, now entirely a state and local function. Another example is suburbs of Atlanta, Georgia. more than ever, it is important to be mindful of the the licensing laws, and other occupational and profes- Kristi has been in the real many ways that federal laws and regulations affect the sional regulatory programs, that Property Managers estate/property management day-to-day conduct of your business. To that end, the encounter, usually in the form of required licensing as industry since 1990 and pur- NARPM® Board of Directors, Governmental Affairs a real estate agent in the state(s) where they conduct chased an existing property management company in Committee, and PAC Trustees, with the support of business. ® January 2015. She is active NARPM Members from across the nation, have all Activists who push against Property Managers and in her local Board of Real- done yeoman’s work to build a strong governmental landlords are active at the state and local level. tors®, the NARPM® Atlanta affairs program at the national level. Imagine a proposal for rent control at a local City Chapter, and her church. As important as cognizance of the federal govern- Council meeting. What do you picture in your mind? Kristi was awarded her RMP® ment is, it is equally important to not lose sight of the It is most likely a large crowd of tenants assembled designation at the 2016 importance of vigilance with regard to state and local in mob-like fashion like the Parisians at the Bastille, ® NARPM National Conven- government. It cannot be stated enough that one of angrily criticizing landlords and calling for regulations tion, where she was also the ® first recipient of the Darryl the most important things NARPM Chapters can do that control how much property owners can charge Kazen Memorial Scholarship. is to build and cultivate vigorous governmental affairs in rent. These types of crowds do not happen by acci- Kristi and her husband of 25 programs at the state and local level. To follow are two dent. At all levels of government, but particularly at years are from the Atlanta important reasons why: the state and local level, tenants’ rights special interest area, where they raised two Many of the most important issues facing Property groups have been working overtime to organize activ- children, and now have one Managers and owners are handled at the state or local ists in order to present an illusion of popular support grandson. Kristi is proud that level. for the policies they want. In fact, some observers think her husband and daughter Bank robber, Willie Sutton, was famously quoted as that over the next few years, even more focus will be have joined in the property management business, saying that he robbed banks, “because that’s where placed on state and local organization, even perhaps, making this truly a family the money is.” While the authenticity of that quote is at the expense of activism at the federal level. ® business. certainly questionable, its poignancy is not. We have If NARPM Members are not actively engaged in to be involved at these levels because that is where our state and local government affairs, then who will be issues are being decided. there to make sure that policy makers have accurate The most important state and local issue affecting information to help ensure that the perspective of NARPM® Members is landlord-tenant law and all of the property owners and managers is fairly and accurately potential rules and regulations that flow from that body recognized and presented? The sad answer may very of law. The day-to-day process Property Managers well be that no one is. It has been said that in politics, follow, and the rights and responsibilities for landlords if you are not at the table, then you are on the menu. One of the most and tenants, are all embodied in this part of the law, No truer words about state and local involvement important things which is the domain of state and local policymakers. In could be said. NARPM® Chapters addition to the overall flavor and balance embodied in As state and local NARPM® Chapters build and can do is to build landlord-tenant law and its importance to the work of grow their government affairs programs, please feel and cultivate NARPM® Members, there are more focused issues that free to reach out to the NARPM® Governmental vigorous government are also very important. It is from landlord-tenant law Affairs Committee (Kristi Malcom, RMP®, Chair at affairs programs at that we get issues like rent control and no-fault evic- [email protected]) as well as the staff at the state and local tions. Likewise, it is landlord-tenant law that serves as NARPM® National (Tyler Craddock at tcraddock@ level. the vehicle for proposals that would regulate items like narpm.org) with questions you may have. 

8 | October/November 2017 Issue | Volume 28 | Number 10 Simple, powerful, online solutions C

M Online Applications Y

CM Resident Portal MY -Maintenance Requests CY -Online Payments CMY -Resident Messaging K Work Orders

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Dscussioni Board Hot Topics wht a hot topics are property managers currently talking about? NARPM® maintains Discussion Boards for several specialties Managers who are Professional Members of NARPM®. within the organization. These Discussion Boards enable Mem- Statements of fact and opinion are the responsibility of the authors bers to stay in contact and to share questions and concerns as alone and do not imply an opinion on the part of the officers, staff or they arise. If you would like to participate in one of these groups, Members of NARPM®. Any legal matters or advice mentioned herein visit www.narpm.org/members/discussion-boards and follow the should be discussed with an attorney, accountant, or other profes- instructions. NARPM® National approves all Discussion Board sional before use in a particular state or situation. All readers are Members and the Discussion Boards are only available to Property responsible for their own investigation and use of the information. Q Are tenants’ pets considered personal property? Unless they are permanently affixed to the real property, I would classify them as personal property that the tenant would bring in with them and take away with them when they leave (hopefully A anyway).

My Mother and sister run a nonprofit cat rescue and they have been involved in legal cases where (in Colorado) pets are considered personal property. They can be stolen or damaged just A like any other type of personal property.

Yes. There are certain groups attempting to equate pets with family members and assign them rights, but that hasn’t suc- ceeded yet. As far as I know, they are classified as personal A property in every state.

Remember – Everything you read on the Internet is not true and you should seek legal counsel on this issue.

October/November 2017 Issue | Volume 28 | Number 10 | 9 T he Most Basic Answer to the Question Why Did They Do It?

The real estate market, including property manage- against the established government. There was no one ment, is having a record-breaking year. Agents are answer, and whatever answers were given varied with selling their listings in literally hours on the market the retelling of events and were influenced by the instead of weeks and months. Yet, when reading context of the times in which they were told. With ® Dan Baldini, NARPM some of the comments on various social media posts that caveat, it is nonetheless instructive to recount the Member, is a leasing and like Twitter and Facebook, you’d think the world is oft-told tale of Levi Preston of Danvers.” property management falling apart, planets are about to collide, and millions Preston was a young man of eighteen that spring, coach, helping Landlords are about to die. and his title of captain would come later. He was and Property Managers • Agents are complaining about how other agents one of the Danvers militia who rushed headlong into streamline their rental opera- aren’t changing their status in the Broker Listing the fight at Menotomy. Sixty-seven long years after tions to maximize earnings, Cooperative (BLC) fast enough to reflect accepted that fight, when Preston was approaching ninety, so they can achieve their offers. The same happens to rental listings. Mellen Chamberlain, then a young man of about the financial freedom faster. He • Agents are complaining about how inspection same age as Preston had been in 1774, interviewed has taught these concepts responses from buyers are ridiculous and out of con- the old warrior. at the collegiate level as trol. You know about those move-out inspections. “Captain Preston,” Chamberlain asked, ”what an Adjunct Professor at • Multiple offer scenarios and issues with paperwork made you go to the Concord fight?” Butler University, in Indi- are lamented. The old man straightened in his chair and repeated anapolis, Indiana, and also • Buyers are complaining about the lack of homes to the question. “What did I go for?” at local and State conven- buy and renters are complaining about the costs. “Yes,” Chamberlain answered. “My histories all tell tions. Dan is a licensed CE I’m calling, “Time Out.” Let’s all take a deep me you men of the Revolution took up arms against instructor and owns the breath and drop our shoulders a half an inch before intolerable oppression. What was it?” most advanced systems- we all get a migraine. According to Chamberlain, Preston launched into based management firms in Perhaps it’s time we reflect on just how damn good disavowals that it hadn’t been about stamps or tea or Indianapolis, Indiana. He we have it. We live and work in a time of the greatest taxes or high-minded writings about the principles can be contacted at www. experiment in human history. We live in a constitu- of liberty. “Well, then,” queried Chamberlain again, DanBaldini.com tional republic, never before attempted. We enjoy “what was the matter?” property rights unseen by 99% of the rest of humanity. “Young man,” bristled Captain Preston in reply, We enjoy a legal system where we get to protect our ”what we meant in fighting the British was this: real and personal property. We can challenge and We always had been free and we meant to be free address government grievances. We have the ability always!” and freedom to speak our minds, worship as we want, It makes a patriotic story. It may well have been and bear arms to protect our families and property. tempered by Preston’s age and Chamberlain’s As we approach Veterans Day, let’s take a break retelling, but in almost two and a half centuries since and reflect for a few moments on how we got to this that day on Lexington Green and in the fields and hills point of continued freedom. Let’s quit our collective from Concord to Menotomy, Preston’s reply became bitching and complaining and revisit why some of our the most basic and cherished answer to the question, forefathers did what they had to do to keep what they why did they do it? had to keep. As we approach another Veterans Day, let’s be Walter Borneman, author of American Spring: Lex- thankful for the brave veterans from Captain Preston As we approach ington, Concord, and the Road to Revolution, put it to the millions who came after him, and made the Veterans Day, let’s best on why we have this freedom. ultimate sacrifice to ensure that these United States, take a break and “As both sides struggled to determine what each this Great Experiment, did not perish from the face of reflect for a few had done {after the shots were fired on the Lexington the Earth. The petty trials and tribulations of our real moments on how we Green}, on the rebel side the events of the day raised estate practices will be there when we get back to got to this point of the broader question of why they had acted and why them. These fallen Veterans are never coming back, continued freedom. they were pursuing a determined, armed resistance so it’s our responsibility to never forget them. 

Tenant discrimination

Increasingly, property managers and property owners are the targets of lawsuits and litigation focused on a range of issues including disparate impact discrimination. As we approach our 20th year of providing comprehensive tenant discrimination protection, we are pleased to expand our offering to address emerging liability and business concerns in today’s environment.

Contact your insurance professional to learn more about Markel’s expanded tenant discrimination insurance policy offering and how it can help mitigate these exposures.

markelcorp.com 12 | October/November 2017 Issue | Volume 28 | Number 10 Once you’ve reduced the device shape to the required size, add 3mm bleed to the top of the shape before making the clipping mask.

Tenant discrimination

T hankful for Each NARPM® Convention Our Story of Success

The NARPM® National Conventions offer a number of dollars more from current owners. Previously, they of benefits for attendees. I have certainly benefited wanted to sell their homes. After seeing the analyses, they from these events over the years. My entire experience realized that waiting would be worth it. Despite the low with these Conventions began with a friend named cash flow, they would still make a return from their prop- ® Increasingly, property managers and property John. Through his help, our property management team erties. We saved our investors from listing their homes Dora Pinter, RMP , ® owners are the targets of lawsuits and litigation has enjoyed a track record of success. Each NARPM® and helped them earn money. In return, we profited MPM Candidate, is Co- focused on a range of issues including disparate Convention has further reminded me of everything for from having more homes retained with our company. Owner of Service Star Realty which we have to be thankful. Our investors now viewed us as the experts, and they in Phoenix, Arizona. Service impact discrimination. As we approach our At last year’s Convention in Hawaii, II went to the were more willing to stay with us. With only one piece Star Realty was founded 20th year of providing comprehensive tenant new class, Finance: Cash Flow Analysis, instructed by of information from the Convention in Hawaii, we made five years ago and through discrimination protection, we are pleased to Mike Nelson, MPM® RMP®. It was full of great informa- tens of thousands of dollars. exceptional growth, the tion. These educational classes were perfect to pick up Let’s get back to John. John Prescott is a fellow Prop- company is proud to have expand our offering to address emerging liability new information. Sometimes, I have even attended the erty Manager in Phoenix, Arizona. My partner, David, 750 residential homes in and business concerns in today’s environment. same class multiple times. While I never forgot the class met John forty years ago. At the time, David was working their portfolio today. Dora material, I always want to go to the classes again to con- as a real estate agent for Century 21 in Tempe, Arizona. oversees the Service Star tinue learning, and best of all, to share ideas with other John was the office’s Property Manager. Thirty-five years Office with great dedication, Contact your insurance professional to attendees. later, when David decided to leave the resale side, we maximizing efficiency and learn more about Markel’s expanded tenant One time, I attended a class instructed by Vickie Gas- started our property management business together. profitability. discrimination insurance policy offering and kill, MPM® RMP®, for the second time. When I showed The first person to whom David reached out was up at her class, she turned to me in surprise. “Dora, John Prescott. We all met up together at a diner to pick how it can help mitigate these exposures. are you still taking classes?” By that point, I had been a John’s brain on how to set up our property manage- NARPM® Member for five years. I already had my RMP® ment business. We hoped he would give us good advice and had taken all of the required classes. Smiling, I told that would help us avoid any potential pitfalls along the her, “Yes, Vickie. I always pick up useful ideas for my way. His best and only piece of advice for us was to join business.” NARPM® and go to the National Conventions. The most profitable idea from any class came from the We followed John’s advice exactly. When the next Finance: Cash Flow Analysis class. In this class, I learned Convention showed up in San Diego, California, we were how to run a proper cash flow analysis and project a there. Throughout that first Convention, I filled three legal return on the client’s investment. It combines topics like pads with notes. As soon as I returned home, I started figuring tax benefits, cash flow, mortgage down payments, to break down the information. Over the next twelve appreciation, and equity capture. As a result, we can give months, we began putting that advice to work. our investors a complete picture of what to expect from Five years later, I only need to take a few pages of their investment in two, three, or five years from now. notes at each Convention. We have never forgotten the I left the Convention filled with new ideas and excite- amazing advice that John gave us. We are grateful for ment on how my business was going to benefit. When I his help because it enabled us to make the best business arrived home from Hawaii, we incorporated all of these decisions we have ever made. When we go to speaking ideas into our monthly newsletters. We offered our inves- events now, we are often referenced as a good example tors an analysis of their existing properties to help them to follow. All of this success is not from our decisions decide on their best course of action. though. I credit all of our profits to what I learned from This new approach became so popular that we could NARPM®. Over the years, I have shared John’s story again barely handle the extra workload at first. With all of the and again. His best and only analyses and meetings we had to do, we were constantly For anyone else working in property management, my piece of advice busy. As a result of this work, we gained a number of advice is the same as John’s earlier advice. Go to as many for us was to join impressive results. We appeared more knowledgeable to NARPM® National Conventions as you can. No matter NARPM® and go our customers. The expert advice ensured increased cus- what you spend on the trip, you will quickly earn it back to the National tomer loyalty. Additionally, we retained tens of thousands in profits from everything that you have learned.  Conventions. markelcorp.com October/November 2017 Issue | Volume 28 | Number 10 | 13 Are you #NARPMSmart?

Test your #NARPMSmart industry knowledge career. Attending NARPM® National Conventions has pro- by answering the following question. vided her additional opportunities to take her professional development to new heights. “The best practices we share on a national level,” Amanda expounds, “And the insight of Ingrid sends out a mailer only advertising her what’s going on around the country, gives me an edge-up on property management services to an area of others in my area that are not Members.” the city in which most of the properties are By constantly improving her skill set through NARPM® managed by Sally, who is a fellow NARPM® educational opportunities, Amanda has added valuable new Member. Would an ethics complaint filed by ideas and perspectives that she can offer clients to go above Sally against Ingrid be successful? and beyond the Aloha Spirit. Her advice to everyone reading this is, “Put yourself out there – get out to events and meet Find the correct answer highlighted in the next column. new people.” Mahalo, Amanda! 

The fact that a #NARPMSmart education leads to greater Are you #NARPMSmart? efficiency for an organization is not a new concept to Amanda Correct answer: No Frazier, RMP®, of Cornerstone Properties. Based on the island (Learn more information like this in our Ethics Course.) of Oahu in Hawaii, her company maintains NARPM® Member- ship because they know that it increases performance ability and professionalism. For Amanda personally, earning an RMP® It pays to be #NARPMSmart. Differentiate yourself Designation was an important part of demonstrating her prop- from the competition as a Property Manager expert with erty management expertise courses, designations, and certificates: www.narpm.org/ to clients and others in the education industry. Join us on Facebook and Twitter @NARPM for fun “It’s important for me to and exciting #NARPMSmart contests during October ® show my experience and where $200 and $50 NARPM Gift Cards will be knowledge through my awarded to the winners. Make sure to send us a Tweet NARPM® Designation,” on Twitter to say, “Hello!” Amanda explains. “It helps to differentiate me from other agents who do not have a certification. The extra education Are You Attending the convention? has also helped to broaden Join your friends as NARPM® closes out the 29th Annual my scope of knowledge.” Convention on Friday, October 20 from 3:45 – 5:30 pm #NARPMSmart courses not at the Designation Reception. During this event, we will only helped provide Amanda celebrate the new designees and their accomplishments. with excellent training, but Next year, it just could be YOU receiving your Designation according to her, the networking opportunities and insight at Convention! classes provide are a priceless investment in her professional It pays to be #NARPMSmart!

14 | October/November 2017 Issue | Volume 28 | Number 10 D eSIGNATIONS & CertificationS Hear Ye! Hear Ye! The power that comes with increased knowledge and confidence is tangible. It is what sets In accordance with NARPM® guidelines for approval of you apart from your competition. Professional the Certified Residential Management Company (CRMC®) designations and certifications from NARPM® have an impact on your company and your Designation, notice is hereby posted that Eric Wetherington, ® ® clients, and the results translate directly to the MPM RMP , of Carolina One Property Management, has bottom line. Add the credibility of our profes- applied for the CRMC® designation. sional designations and certifications to your name and to your company name! ® If anyone knows of any reason why this company should not NARPM designations are earned with a com- ® bination of property management experience, be eligible, please contact NARPM National by phone at NARPM® and industry education, and service to 800-782-3452 or by email at [email protected]. Objections the association through volunteer activities. You must be received by Novenber 1, 2017. may have taken clock-hour courses to maintain your license. Imagine the gains when the courses are specifically focused on what you do as a Property Manager – and are being taught by a property management professional. Take it one step further and envision networking with other experienced Property Managers from across the country. Earning your NARPM® designation will bring a whole new dimension to your daily tasks.

Designees approved at the August 2017 Professional Development Committee meeting:

MPM® Barbara J. Barrows, MPM® RMP® Michael McVety, MPM® RMP® checks www.ezchecks.biz Diane Tenison, MPM® RMP®

RMP® Shannon Cornell, RMP® Hologram Checks Ralph R. Germano, RMP® Soraya Gillespie, RMP® 21 security features! Lacy Hendricks, RMP® Christine F. Lanno, RMP® Free shipping! 1 day turnaround! Christine Minor, RMP® Francisco Nieves-Taranto, RMP® Sheila L. Stokley, RMP® Luke Street, RMP®

CRMB Michael English, CRMB

______The Professional Development Committee now approves Designation Packets monthly. ______• Please submit your packet by the 15th of each month to be approved. ***There is a new upload system available to submit your designation / certification documents. To upload your documents to the new upload system, please email designationinfo@ narpm.org.

October/November 2017 Issue | Volume 28 | Number 10 | 15 NARPM® Affiliate Members Advertising Nonresident Tax Korell Farmers Insurance MAINTENANCE P rOPERTy Manage- Rentec Direct, LLC PRINCIPLES FOR PROFITABILITY RentPath, LLC Advisors, CPA Agency, Inc. ASONS ment Franchise Co. RentPost, Inc. OJO Bookkeeping Lipscomb & Pitts Atlas Foundation Repair All County Property ShowMojo, LLC Banking and On Sight PROS, LLC Insurance Bio-One Charlotte Management Franchise TenantSync “Propertyware® lets me feed information to financial On-Site Markel Corporation Brummell Enterprises Corporation TReXGlobal.com Bento Technologies, Inc. OPTIONS Mobile Insurance Agency Maintenance Scott Properties TruLandlord, Inc. IRA Innovations Orchard Hill Consulting Peak Insurance Group Complete Climate of the Midlands Updater my maintenance vendors in the ﬁeld, Pacific Continental Bank PayLease, LLC SWBC Insurance Services Control, Inc. Yardi Systems Seacoast Commerce Bank Perfect Power Wash Travelers Cool White Roofing SOFTWARE zInspector Sunwest Trust, Inc. PointCentral Crown Contractors AbodeStory, Inc. streamlining my work order process and Property Management INTERNET TOOLS/ Epiq Construction AppFolio, Inc. TENANT SCREENING BUSINESS PRODUCTS Collections MARKETING Company BlueInk AAA Credit Screening AND SERVICES/Other Property Management AirBNB Excel Repair Management Buildium Services, LLC distributions. It gives my vendors all the 1-888-GO-ANSWER Productions Bee Page One FilterEasy, Inc. Chapps Inspector ACRAnet Air Conditioning QTrak Centriq Technology FloorCraft Chetu, Inc. ACUTRAQ information they need to complete and Experts, Inc. Real Property Cmobo, Inc. Hy-Tech Property Services eRentPay Alliance 2020 Alliance Environmental Management CoStar Group J Secrest Home Repairs eRentPayment Contemporary Group Reliable Heating & Air COZY and Remodeling HappyCo Information Corp. log more jobs in a single day, increasing American IRA, LLC Renters Legal Liability DoorGrow Jerry Corrigan HERO PM Instant Rental Info Bank Shot, Inc. Renters Warehouse, USA Doorsteps Enterprises, LLC Homee, LLC Investigative Screening Belfor Property RentFax, LLC FastHomeSolutions.com Keepe Up, LLC HousingManager.com and Consulting my tenants’ satisfaction.” Restoration Rently FloridaRentalAds.com Level 1 Property Solutions Knock Rentals MOCO, Inc. BetterLandlord.net Rentometer, Inc. Fourandhalf.com Lonestar Locks LeadSimple National Tenant Centex House Leveling RentRange, LLC Geek Real Estate Lowe’s Pro Services ManageCasa, Inc. Network, Inc. Cool Depot, LLC Rytech, Inc. Marketing MARBLELIFE, Inc. MyWalkThru.com Orca Information, Inc. Robert Gilstrap | Owner Criterion Brock Sage Financial HomeTownRent.com McCarthy Roofing, Inc. Net Vendor, LLC Pet Screening, LLC Crown Investor Logistics, LLC iManageRent, Inc. Michael and Son PayYourRent Rapid Credit Reports, Inc. Title One Management Institute, LLC Sears Commercial Inspect and Cloud Restoration PM Toolbelt Reliable Background Kennesaw, GA | 384 DOORS Dish For All, Inc. Southwest Recovery Power Testimonial Mr. Rekey Locksmith Prempoint, Inc. Screening Eldredge and Davis, P.A. Services Property Services PROMAS Landlord Rental History Reports Elite Roofing Strategy Property Management, Inc. Munoz Building Software Center Resident Research EZ Repair Hotline, LLC Management Providence Management Maintenance Property Resolve Partners, LLC First Alarm Sunrise Family of & Investments Orange Restoration Management, Inc. StarPoint Screening First American Home Companies RentalSource.com Orkin, Inc. Property Manager Strategic Information Warranty TaskEasy, Inc. Rentler Paramount Property Websites Resources, Inc. Frontier Services Group Team Air Distributing, Inc. Rentometer, Inc. Maintenance Group Property Matrix TenantReports.com, LLC FuseOn Connection, Inc. Technest.la, Inc. RentPath Rentokil North America PropertyBoss TVS Tenant Verification Global Strategic Business TenantAccess, Inc. rentUSAnow.com Scenic View Landscape Solutions, LLC Service, Inc. Process Solutions, Inc. The Appliance Repair Men Reputation 1st SERVPRO of Bedford Park/ Propertyware, Inc. West USA Realty Grace Property The Property Tenant Turner Burbank Rent Manager Management Management Coach Upkeep Media SERVPRO Downtown Hart and Associates Tiles in Style, LLC Virtually Incredible Long Beach/Signal Hill Hire Smart VAs DBA: Taza Supplies WalkThruInspections.com SERVPRO of North COMMUNICATION iManageRent, Inc. Time Communications Zillow, Inc. Everett/ Lake Stevens/ IMC Painting, Inc. Topaz Realty Monroe To learn more about our business Ingersoll Rand Property Management Legal services Suncoast Roof Cleaning building principles of proﬁtability, Jim’s Floor Covering United States Liability Judith B. Wolk, LLC SuperTenders, Inc. K&D Landscape, Inc. Insurance Company Law Offices of Heist, The Overhead Door go to propertyware.com KIDDE Universal Site Services, Inc. Weisse & Wolk, P.A. Company of Denver or call 1.855.976.9502. Lamp Post Globes, Inc. Utah Chapter of NARPM® Law Offices of Kimball, LandlordSource yesVIRTUAL Tirey & St. John, LLP Other Many of these Leading Property LegalShield Arizona Association NARPM® Affiliate Members ® Managers of Australia Insurance Lieberman, Dvorin & of Realtors will be exhibiting Legacy Home Acuity Insurance Dowd, Inc. CSS Services, Inc. Improvements Arcana Insurance SEB Legal, LLC MARCO Publishing, Inc. at the Convention Trade Show. MFS Supply, LLC Services, LP U S Collections West, Inc. Royal Cleaning Please take the time to visit MTC, LLC CSE Insurance Winn School of Real Estate with them. National Property DFI – DiGerolamo Family Management Network Insurance Services, LLC © 2016 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.

16 | October/November 2017 Issue | Volume 28 | Number 10 PRINCIPLES FOR PROFITABILITY

“Propertyware® lets me feed information to

my maintenance vendors in the ﬁeld,

streamlining my work order process and

distributions. It gives my vendors all the

information they need to complete and

log more jobs in a single day, increasing

my tenants’ satisfaction.”

Robert Gilstrap | Owner Title One Management Kennesaw, GA | 384 DOORS COMMUNICATION

To learn more about our business building principles of proﬁtability, go to propertyware.com or call 1.855.976.9502.

October/November 2017 Issue | Volume 28 | Number 10 | 17 “I didn’t sell out. I bought in!!”

Brian Birdy’s Top Reasons For Converting To A PMI Franchise “I converted my 1500-Door Property Management Business NATIONAL EXPOSURE to a PMI Franchise.” With the industry forecast of consolidation and roll up, PMI provides national exposure and a strong local presence which will be essential for growth, and ensure that you stand out in the marketplace.

“I didn’t sell out. - Brian Birdy - PORTFOLIO DIVERSIFICATION

I bought in!!” PMI Birdy Properties PMI is the only franchise to focus on all three areas of property management. With PMI you can expand into association and commercial management while also developing the residential side. Property Management Inc provides everything necessary for a diverse portfolio in the market today.

Brian will be sworn in as the 2018 NARPM National President this fall.

He has been working in property management for over 20 years and grew his STREAMS OF REVENUE business from a 50-door startup to over 1500 doors by learning the business on his own and PMI has over 50 streams of revenue to help you grow your business. More importantly, we have the training and support to ensure using trial and error methods. proper implementation. No service is too small to provide with our automatic systems, allowing you to give premium-level service with no additional effort, invoicing, or paperwork. By converting his 3rd generation, family owned and operated property management business to a PMI franchise, PMI Birdy Properties is ramped up to build more doors and more streams of revenue than ever before.

“I believe if I would have found this franchise model earlier, my business would easily be twice the size that it is right now.”

18 | October/Novemberwww.propertymanagementinc.com/franchise 2017 Issue | Volume 28 | Number 10 For More Information, Call 480-822-1123 “I didn’t sell out. I bought in!!”

“I didn’t sell out. - Brian Birdy - PORTFOLIO DIVERSIFICATION

Brian will be sworn in as the 2018 NARPM National President this fall.

“I believe if I would have found this franchise model earlier, my business would easily be twice the size that it is right now.”

www.propertymanagementinc.com/franchise For More Information,October/November Call 480-822-1123 2017 Issue | Volume 28 | Number 10 | 19 T ecHNOLOgy Matters UNRAVEL the many mysteries of our fast-paced High-tech world

Untethered Online Connections – Part Four

In Part Three, we discussed selecting and locating secure. Do this on one of the guest networks if you your local area network (LAN) equipment. We started can. Avoid enabling these weaker security protocols – reviewing considerations in setting up the router. In this the weakest link concept applies here. Michael Mino is President final part, we will conclude this series on networking, • Create a strong separate password for each Wi-Fi and CEO of PropertyBoss with the remaining suggestions on setting up your router network. Most modern Wi-Fi routers will allow you to Solutions, a provider of prop- and wireless radios focusing on security considerations. configure four networks, a 2.4GHz and 5GHz stan- erty management software. dard network and a 2.4GHz and 5GHz guest network. A serial entrepreneur, he has Verify Connectivity with the Internet Each should have a distinct SSID and password. started a number of software Before we proceed further with the setup process, • Disable WPS (Wi-Fi Protected Setup). WPS is a feature technology firms and became let’s verify that we have connectivity between devices on to make the setup of a new Wi-Fi device easier by a landlord in 1977 when the LAN and the Internet. Use an Ethernet cable (8-pin entering an eight-digit PIN rather than your (hopefully) he purchased his first rental connectors) as shown here more complex password. The problem is that it is a units. PropertyBoss Solu- to connect your computer potential security hole for your network. tions is a NARPM® Affiliate to the router. Open up a • Select the ON state to enable WMM (Wi-Fi Mul- Member based in Greenville, web browser and check to tiMedia). This protocol priorities network traffic in see that you can access a the following order: voice, video, best effort, and South Carolina. For more website such as google.com. background. If a device does not support WMM, it is information about Michael or If you are not successful, try assigned to the third category, best effort. PropertyBoss Solutions, visit connecting directly to the modem (bypassing the router) • Select the ON state to enable WMM-PS (Wi-Fi Mul- www.propertyboss.com or if you can. Review the instructions from your Internet tiMedia Power Save). This is useful for battery pow- call Michael at 864.297.7661 Service Provider (ISP) if needed. Troubleshooting a con- ered devices such as tablets, smart phones, and IoT x26. nectivity problem is beyond the scope of this discussion. (Internet of Things) devices. Wi-Fi radios consume a lot of power. This protocol allows data to be sent in Enable Wi-Fi shorter time intervals (radio transmits for less time) and The following checklist describes the configuration of allows the device to sleep between exchanges. a number of features, some of which you may not have. Skip those steps not applicable to your installation. Picking a Channel • Turn on the external Wi-Fi enable switch. There are eleven channels in the 2.4GHz band and • Follow the instructions in the “Communicating with 23 channels in the 5GHz band. During the setup pro- the box” section in Part Three. Locate the section asso- cess, you can select one of these channels for each band ciated with Wi-Fi. or use the “Auto” mode in which the router automati- • Select the ON state to enable Wi-Fi for both the cally selects the least congested channel. Leaving the 2.4GHz and 5GHz radios. decision to the router may seem like the best alternative • Type in a sophisticated SSID (see Part Three) and since conditions are constantly changing; however, the select the ON state to broadcast the SSID. router does not always do a good job of picking the best • Select the ON state to enable the guest network. Dis- channel. It’s common for the router to pick the most able LAN access for your guests. Guests typically only congested channel. require Internet access. Select the OFF state to disable With that said, for the 2.4GHz band, you have three LAN access. If they need access to your LAN to per- choices: haps print a document, have them send it to you for • Select “Auto” and hope the router gets it right most of printing. the time. • Select WPA2 security (typically, an option in a drop- • Select one of the non-overlapping channels (1, 6, or down box) for each Wi-Fi network. If you have older 11). If you experience throughput problems, switch to devices that do not support WPA2, you may have to one of the other non-overlapping channels. enable WPA or WEP encryption, which is much less • Use a Wi-Fi diagnostic tool such as MetaGeek

20 | October/November 2017 Issue | Volume 28 | Number 10 Part 4

Insider for Windows or Wi-Fi Analyzer for Android, through 7am Monday through Friday and on weekends. The best way to both are free. These software products scan all of Be careful not to deny access to an employee attempting improve security the channels and provide a graphical display of to help a tenant in the middle of the night. is to add multiple each Wi-Fi network, including its SSID and signal Site Blocking – Enter the web address (URL) for any layers or barriers. strength. Pick one the non-overlapping channels website that will not be accessible from any LAN device. Unfortunately, each that will interfere the least with the other networks Remember that, unless your router allows site blocking additional layer displayed by the analyzer. Repeat this process on by device, all devices on the LAN will be blocked from provides an obstacle a regular basis or when you suspect a congestion the websites in your blacklist. Some popular websites to both the bad guy problem. to block: Amazon, Craigslist, eBay, Facebook, Pinterest, and the good guy. For the 5GHz band, you can also take one of the Reddit, Twitter, YouTube, and Zillow. three approaches outlined above. The good news is that Port Triggering – Some applications, like video all of the 23 channels are non-overlapping channels. The conferencing and gaming, require non-standard ports higher channel numbers, being at a higher frequency, which are blocked by default on your router. A feature offer greater throughput. Unfortunately, these frequen- called Port Forwarding is generally used to “open these cies are also used by the military, radar, and weather ports” and direct network traffic to the device using this stations, raising the chance of interference. The first four application. This means the port is always “open.” Use channels (36, 40, 44, 48) are least likely to get exterior Port Triggering instead, which is more secure since it only interference since they are designated for domestic use. opens the port when the designated device is communi- The problem with these channels is that most other cating and only for a limited time period. Wi-Fi networks are using them also. “Auto” might be a MAC Address Filtering – There are generally three good choice if using a Wi-Fi analyzer is not convenient. settings: Disabled, Allow Listed Devices (white list), and Block Listed Devices (black list). Each network device Advanced Security Settings has a unique six-byte address represented in hexadec- The best way to improve security is to add multiple imal format (MM:MM:MM:SS:SS:SS). This feature adds layers or barriers. Unfortunately, each additional layer more administrative time (determining and adding the provides an obstacle to both the bad guy and the good MAC address to the white list for each new device), but guy . The following suggestions increase security and tightens security. complexity. Static IP Addressing – The Dynamic Host Configura- Change the Router IP Address – A hacker must tion Protocol (DHCP) function in your router assigns a know an IP address of the router to access it, and this local IP address to every new device on the network. If address is widely known (and published) for various you disable this function, only devices that have been router products. Changing it to an obscure address puts configured with a static IP address in the designated another hurdle in their way. I suggest that you write this range setup in the router can connect to the LAN. This new address, in addition to the passwords and other is only effective if you also change the router IP address setup information, on a label that is attached to the (described previously). This security tactic is similar to router. You are probably thinking that this last suggestion MAC address filtering that requires administrative time is not very smart – providing the “keys to the kingdom” to setup the static IP address for each device on the to the bad guys. The reality is that, if they have physical network. access to your equipment, they can reset the router (by pushing the reset button, generally with an unfolded In Summary paper clip), which returns it to factory default settings. There is one last thing for you to do after adjusting all These factory settings are widely known (and published) of the setup parameters to your environment — save for various router products. your configuration. Typically, in the Maintenance Sec- Access Control Planning – This feature, sometimes tion (often the same place that you found the software labeled as Parental Controls, allows you to schedule upgrade) there is a section to backup and restore all of when a specific device (or group of devices) can be the settings you have made to a local file. allowed access to the LAN. The schedule generally That wraps up our discussion on wireless communica- Scan this code with repeats each week, allowing configuration of each day tions and setting up your own LAN. For our next discus- your smartphone of the week in hour increments. For example, specific sion, we will revisit the impact of the cancellation by to access additional devices could be denied access to the LAN from 9pm Congress of the FCC’s rules on online privacy.  resources.

October/November 2017 Issue | Volume 28 | Number 10 | 21 Relax… Relax…

NTN makes life easy! With NTN’s knowledgeable staff and regional offices, you won’t ever have to paddle upstream alone NTN SecureManage® provides property owners and NTN SecureApp® a simple leasing tool that attracts more managers fully integrated NTN screening and management prospects and streamlines data entry and screening. features complete with property, resident and owner NTN SecureLease® complete the entire lease up process databases, online rental application, ability to collect application from application through lease generation, ready for signature, fees and monthly rent, work order tracking and much more! for all approved applicants. Proper adverse action notices NTN SecureMobile® allows applicant screening using your printed when applications are turned down. iPad whenever and wherever needed. All information entered NTN DecisionPoint® was designed specifically to assess is stored securely on NTN servers, and is immediately available in your NTN SecureManage account. Approved applicants may rental risk by utilizing a proprietary, easy-to-understand rental be moved in without delay. scoring model that can be customized to provide a risk analysis tailored to the specific needs of an individual property. This NTN SecurePay® allows collection of application fees and leads to effective, reliable results, meaning few to no overrides monthly rent via credit or debit card allowing on-time payment are needed in order to keep within Fair Housing compliance. of rent 24/7, even while out of town. To find an office near you, visit www.ntnonline.com

A reputable tax attorney had three messages on her • Call to demand immediate payment over the phone, voice mail. The first message was as follows: nor will the agency call about taxes owed without The reason for this call is to inform you that IRS is filing a first having mailed you a bill. lawsuit against you. To get more information about this • Threaten to immediately bring in local police or case file, please immediately call our department number other law-enforcement groups to have you arrested Richard Hart, EA, 862-274-2489. I repeat 862-274-2489. Thank you. for not paying. CAA, earned a Degree in The second was a variation on that message, but • Demand that you pay taxes without giving you the Accounting and has since with a different callback number (716-265-1636). opportunity to question or appeal the amount they acquired experience putting The third message was more stern, advising: Hello, say you owe. his knowledge to work in the this call is officially a final notice from the IRS. The • Require you to use a specific payment method for construction, manufacturing, NTN makes life easy! service, restaurant, banking, Internal Revenue Service is filing a lawsuit against you. your taxes, such as a prepaid debit card, gift card or To get more information about this case file, please call wire transfer. and real estate industries for immediately our department number 260-216-1206. • Ask for credit or debit card numbers over the phone. more than 13 years. In 2006, With NTN’s knowledgeable staff and regional offices, I repeat 260-216-1206. Thank you. Don’t engage or respond with scammers. Here’s Richard opened his own It’s important to understand how widespread and what to do if you receive a suspicious phone call or practice, Hart & Associates you won’t ever have to paddle upstream alone common these scams are. message: Tax Consulting and Prepara- tion Services, to specialize ® ® NTN SecureManage provides property owners and NTN SecureApp a simple leasing tool that attracts more in tax accounting and has managers fully integrated NTN screening and management prospects and streamlines data entry and screening. There’s no way to win with scammers, earned the credentials of features complete with property, resident and owner and there may even be unintended consequences. Enrolled Agent and Certified NTN SecureLease® complete the entire lease up process Acceptance Agent with the databases, online rental application, ability to collect application from application through lease generation, ready for signature, Internal Revenue Service. Hart fees and monthly rent, work order tracking and much more! Apparently, taxpayers are still questioning whether • If you receive a call from someone claiming to be & Associates now has offices for all approved applicants. Proper adverse action notices these calls are for real. They are not. On a few websites from the IRS, and you do not owe tax, or if you are in Las Vegas, Nevada, Man- NTN SecureMobile® allows applicant screening using your printed when applications are turned down. dedicated to helping people sort out potentially abu- immediately aware that it’s a scam, don’t engage hattan, New York, and Beverly sive calls, these specific phone numbers listed above with the scammer and do not give out any informa- Hills, California. Richard has iPad whenever and wherever needed. All information entered have come up with comments like “seems fraudulent.” tion. Just hang up. NTN DecisionPoint® was designed specifically to assess effectively helped hundreds of is stored securely on NTN servers, and is immediately available The Internal Revenue Service (IRS) issued a warning • If you receive a telephone message from someone clients to successfully navigate in your NTN SecureManage account. Approved applicants may rental risk by utilizing a proprietary, easy-to-understand rental about these “robo-call” scams. IRS Commissioner John claiming to be from the IRS, and you do not owe US tax law and preserve their scoring model that can be customized to provide a risk analysis Koskinen said about the calls, “It used to be that most tax, or if you are immediately aware that it’s a scam, wealth. Hart & Associates is be moved in without delay. of these bogus calls would come from a live-person. don’t call them back. a NARPM® Affiliate Member tailored to the specific needs of an individual property. This Scammers are evolving and using more and more auto- • If you receive a phone call from someone claiming to and Richard can be reached at NTN SecurePay® allows collection of application fees and leads to effective, reliable results, meaning few to no overrides mated calls in an effort to reach the largest number of be with the IRS, and you owe tax or think you may [email protected] monthly rent via credit or debit card allowing on-time payment victims possible.” owe tax, do not give out any information. Call the IRS are needed in order to keep within Fair Housing compliance. They don’t discriminate when choosing potential back at 800-829-1040 to find out more information. of rent 24/7, even while out of town. victims. They’ll call anyone, even a tax attorney, and • Y ou can also contact the Treasury Inspector General even someone who has written about these scams for Tax Administration (TIGTA) to report scam calls To find an office near you, visit www.ntnonline.com pretty regularly. by calling 800-366-4484 or by using the “IRS Imper- How you react is important. You should not answer sonation Scam Reporting” form on their website. these calls, and you should not return these calls – You may also want to report the scam to the Federal even when you know that it’s a scam. There’s no way Trade Commission (FTC) by using the “FTC Com- to win with scammers, and there may even be unin- plaint Assistant” to report persons pretending to be tended consequences. Even when you call them on the from the government; please add “IRS Telephone ® scam, you lose: scammers are likely mining all kinds of Scam” in the notes. Redefining Resident Screening data from these calls. Don’t fall for the tricks. Keep your personal informa- As a reminder, the IRS will never: tion safe by remaining alert.  800-228-0989 | [email protected] | www.ntnonline.com October/November 2017 Issue | Volume 28 | Number 10 | 23 Cterhap Spotlight Gt e to Know the excellent NARPM® ChaPTERS across the united states

Santa Clara Chapter

The Santa Clara Chapter has had quite a successful different #NARPMSmart Designation Classes. Our year, and my time as Chapter President has been an Education Chair and Past President, Andrea Caldwell, enormous personal benefit to me. MPM® RMP®, did a fantastic job of coordinating the As Property Managers, I think philanthropy is an classes. Sean McCarthy started incredible opportunity for NARPM® Chapters to The first offering for our Members was Managing Golden State Property provide for the community in which we operate. Like Single-Family Homes, taught by Kellie Tolllifson, Management in San Jose, most years, our Chapter has had an incredible focus MPM® RMP®. We had twelve attendees, and we California, out of a bedroom on improving our local community and giving our received fantastic feedback on the class and the he was renting in February Members the best experience possible. teacher! Our Members appreciated the opportunity 2009. Golden State Property I’d like to thank all of our vendors and Chapter to learn. Management currently man- Members who came out and participated in our Our Chapter held our second 6-hour designation ages 500 units, ranging from summer fundraiser, graciously hosted by Andrea class of the year, Developing Rewarding Owner/Client single-family homes to multi- Caldwell, MPM® RMP®, and her husband, Pat Relations on September 14th. Melissa Prandi, MPM® unit apartment complexes. Caldwell, to benefit our local Sunday Friends RMP® joined us for a wonderful day with another They pride thenselves on Community. The family-friendly event allowed for great showing from our membership. providing quality customer our Members and Affiliate Members to get to know The Santa Clara Chapter is in good hands moving service to their tenants and each other on a more personal level that improved forward. I’m excited to see what the remainder of the landlords. As a result of their our business relationships, too! From swimming, year and 2018 bring for our great Chapter. customer service-oriented ping pong, basketball, horseshoes, bean bag toss, I got into real estate when I was 24 years old and approach, they are able to horseback riding, and relaxing in the shade, there had zero sales skills. I was very shy and mumbled a lot. attain long-term tenancies was truly something for all of our Members, and their After four years of trying to make it big in sales, I ended for their clients. This helps to children of all ages, to enjoy. Our Chapter is proud up getting a job with a family friend’s company. I was make them one of the fastest to donate the proceeds of this event to assist Sunday given a lot of responsibility immediately, and learned growing property management companies in San Jose. Get involved in NARPM® today. Push yourself to learn and do more; you won’t regret it!

Friends in their community work that helps children to really enjoy this business. Over the course of time, I and parents work together to learn, earn, and serve learned not to mumble, and became more comfortable the community. We were able to improve upon the talking with people. I started my own company in donation we made last year by presenting them with February 2009 with zero clients. As soon as I started my a check of over $1,300! company, I joined NARPM®. There was a time period Additionally, our Chapter sponsored another local where I didn’t go to my local meetings or volunteer charity called Family Giving Tree. This is another on my local board because “I was too busy.” What organization we have worked with before, and we’re a mistake! I could have avoided many mistakes, and proud to say that, through a Member and Affiliate saved myself a lot of money, if I had gotten involved Member fundraising drive, we were able to donate when I first started my company. The Members are thirty backpacks to underprivileged children in incredibly helpful. I have improved my property our area. In addition, we made a donation of over management knowledge and company by leaps and $500 to the group. I’m thankful that our Members bounds since I took the opportunity to start attending and Affiliate Members have such a strong desire to more meetings. Since then, my company has grown to participate in events like this. just over 500 units to date. My story isn’t the exception, Keeping in mind the goals of the NARPM® National it’s the norm. Get involved in NARPM® today. Push Board of Directors, our Chapter has sponsored two yourself to learn and do more; you won’t regret it! 

24 | October/November 2017 Issue | Volume 28 | Number 10

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Try it free at buildium.com/care October/November 2017 Issue | Volume 28 | Number 10 | 25 Check our social media channels for details about your chance to win $200 29th Annual and $50 NARPM Gift Cards. Connect ® on Facebook and Twitter @NARPM NARPM to follow all of the action. Show us your #NARPM2017 experience by Convention following, tagging, and tweeting to and Trade our Facebook and Twitter.

Snap Pics and Post on Answer and Win on Show Twitter. Follow and Tweet Facebook. Like our convention pictures page and answer our October 18–20, 2017 to @NARPM using #NARPMSmart trivia Rosen Shingle Creek #NARPMSmart to be question to enter to win. entered to win. One lucky entry will win a Orlando, Florida One lucky entry will win $200 NARPM Gift Card and a $200 NARPM Gift Card two will win $50 NARPM and two will win $50 Gift Cards. NARPM Gift Cards.

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26 | October/November 2017 Issue | Volume 28 | Number 10 DISCOVER OUR WIDE RANGE OF INSPECTION APPS TODAY

RENTAL DORM BUILDING

October/November 2017 Issue | Volume 28 | Number 10 | 27 R egiONAL Communications C oNNECTING the expanding NARPM® membeRShip one region at a time

That’s Regional Vice President The RVP Bulletin

Aloha and Hello from the Pacific and Pacific Sacramento Chapter planned and hosted an awe- Islands regions of NARPM®! I’m Tim Wehner, MPM® some event in June called “Blues, Brews, and BBQ” RMP®, and I have the distinct privilege and honor of – an event I missed this year – but based on its title, Tim Wehner, MPM® serving as the RVP for these two Regions. that was a huge mistake on my part. The Chapter RMP®, grew up in Dayton, As the year winds down, now is a great time for hosted vendors, REALTORS®, and fellow Property Ohio and moved to the us to reflect (as opposed to running around with Managers in the community, in part to recruit, and in Greater Richmond area, our hair on fire [yes, even those of us with minimal part to eat delicious pork butts and have a few drinks Virginia, in 2004. He gradu- follicle growth still feel this]) on both our businesses together. ated from Randolph-Macon and our Chapters. I’ve often caught myself refer- In Santa Clara, they hosted a Chapter event spon- College in 2008. Tim has ring to this time in NARPM® as our “lame duck” sored by Affiliate Members to raise money for a local been with Dodson Property period as we are post-Chapter elections, but pre- charity. Hosted at the home of Past President Andrea ® Management, CRMC , since new regime takeover. However, I’ve found that this Caldwell, MPM® RMP®, the group came together 2009, taking on various roles is a lazy moniker for a great period of opportunity. and raised nearly $2,000 for Sunday Friends Com- in the company. He was As leaders, now is the perfect time to celebrate our munity, a local group committed to helping families promoted to Vice President wins, learn from our failures, and set ourselves up for grow out of poverty. The event featured a lot of fun in 2015, while watching the an amazing 2018. for the attendees, but had an even more powerful company grow from 150 In addition to our regular Chapter meetings, to impact on their local community. units to over 3,000. Tim date, the Pacific and Pacific Islands Regions have I bring these examples up not only to highlight our has enjoyed serving at the hosted fourteen #NARPMSmart Designation Classes Regions, but also to assist all Chapter Members and Greater Richmond Chapter and Regional level in NARPM®. In his spare time, As leaders, now is the perfect time to Tim enjoys coaching basketball at a local high school. celebrate our wins, learn from our failures, and Tim “outkicked his coverage” set ourselves up for an amazing 2018. in marrying his very lovely and understanding wife, at our respective Chapters, with three more slated for leaders reading our wonderful magazine. As we roll Megan. They currently live in the month of November. That is an incredibly hefty into a new year with new Chapter Leaders, I want the West End of Richmond number, as we only have fourteen Chapters in the two our leaders to look upon January 1 and think, “I with their son, August, and Regions. Our turnout has also been unheard of as our know what I want to do in 2018.” Not only are our two dogs. Regions’ classes have reached well over two hundred new leaders working hard in November at our 3rd attendees. Think about what that education does for Annual “Leadership Training” to get a better idea of improving our industry as a whole and the growth our the tactics required for success in the coming year, but Members will achieve, just by sitting in a classroom they SHOULD BE working hard planning the events, and learning from each other – that’s powerful stuff. speakers, classes, and philanthropy for 2018. They Our Regions have hosted State Conferences in should start thinking about big picture STRATEGY for California and a unique Conference geared towards improving their Chapters for the membership. “mom and pop” firms in Hawaii. So – as we doze off in our tryptophan comas, keep While our Chapters providing educational and in mind that we are in a period of great opportunity networking outlets to our Members is an important to move ourselves, our Chapters, and our Regions task, we often overlook the incredible impact we can forward. I know the only “lame duck” I’ll be thinking have on our local communities. To that end, I’d like about this holiday season will be the duck stuffed to highlight and congratulate the Sacramento and in the Turducken that Central RVP Greg Doering, Santa Clara Chapters on their work this year. The MPM® RMP®, has promised me for Thanksgiving. 

28 | October/November 2017 Issue | Volume 28 | Number 10 Northwest: Kellie Tollifson, MPM® RMP® Alaska, Washington, Oregon, Idaho, Montana, ® Wyoming. NARPM Regional Map

CENTRAL: North Dakota, South Dakota, Nebraska, ATLANTIC: Maine, New Hampshire, Vermont, ® ® AK Pacific: Tim Wehner, MPM RMP Minnesota, Iowa, Wisconsin, Illinois, Michigan, Massachusetts, Rhode Island, Connecticut, Indiana, Kansas, Oklahoma, Texas, Missouri, New York, Pennsylvania, New Jersey, Delaware, California. Arkansas, Louisiana Maryland, Washington DC, Ohio, Virginia, West Virginia, Kentucky, Tennessee, North Carolina ® ® Pacific Islands: Tim Wehner, MPM RMP NORTHWEST: Alaska, WA Washington, Oregon, NH ME Hawaii. Idaho, Montana, VT Wyoming MT ND MN OR Southwest: Mike Mumford, MPM® RMP® MA WI NY Nevada, Utah, Arizona, Colorado, New Mexico. ID SD RI WY MI CT PA NJ ® ® IA Central: Greg Doering, MPM RMP NV NE OH IN DE North Dakota, South Dakota, Nebraska, Minnesota, UT IL CO CA WV VA MD Iowa, Wisconsin, Illinois, Michigan, Indiana, Kansas, KS MO PACIFIC: California KY Oklahoma, Texas, Missouri, Arkansas, Louisiana. NC TN AZ OK Atlantic: Scott Abernathy, MPM® RMP® NM AR SC Maine, New Hampshire, Vermont, Massachusetts, MS AL GA SOUTHEAST: South Carolina, Rhode Island, Connecticut, New York, Pennsylvania, PACIFIC ISLANDS: Georgia, Florida, Alabama, Hawaii TX Mississippi New Jersey, Delaware, Maryland, Washington SOUTHWEST: LA DC, Virginia, North Carolina, Ohio, West Virginia, Nevada, Utah, HI Arizona, Colorado, FL Kentucky, Tennessee. New Mexico

Southeast: Joel Elliott, RMP® South Carolina, Georgia, Florida, Alabama, 2015 Mississippi. 2017

NARPM® Is a Memories Become Call Center in your Treasures Disaster Recovery Plan? Rob Ferrier, MPM® RMP® Rob Ferrier, MPM® RMP®, passed away in his home on August 21, 2017. Rob was an outstanding volunteer for NARPM® and a great husband to Trish. He was instrumental in bringing back the Houston Chapter of Why you should consider adding one: NARPM® where he served in many capaci- • Instant Call Takeover • Increase Customer Trust ties. He also served as the NARPM® Central Region Ambassador and • Minimize Loss of Revenue • Send Emergency Notifications assisted many Chapters in his Region. Rob still • Build a Positive Reputation • Minimize Employee Stress found time to serve on the NARPM® Member Services Committee and never missed a Con- vention or Broker/Owner Retreat. Award-Winning Customer Service.

Rob was a great supporter of NARPM® and the NEY-BAC property management industry. We extend our MO K sincerest sympathies to Trish and the Ferrier family for their loss. 866.778.2952 | TimeCommunications.biz

DATE Location Hrs CLASS INSTRUCTOR Is Your Chapter 10/16/2017 Orlando, FL 6 Developing Rewarding Owner Interested in Relationships Betty Fletcher, MPM® RMP® Sponsoring a 10/16/2017 Orlando, FL 6 Office Operations – Class? Policies & Procedures Vickie Gaskill, MPM® RMP® Opportunities 10/17/2017 Orlando, FL 6 In-House Maintenance Kit Garren, MPM® RMP® are available to 10/17/2017 Orlando, FL 6 Advanced Owner Client Relations Michael McCreary, MPM® RMP® ® ® Chapters that 10/17/2017 Orlando, FL 6 Finance: Cash Flow Analysis Mike Nelson, MPM RMP ® ® would like to 10/18/2017 Orlando, FL 3 Ethics Paul Arrington, MPM RMP 10/26/2017 Missoula, MT 3 Ethics Bruno Friia, MPM® RMP® further educate 11/08/2017 Tacoma, WA 8 Managing Single-Family Homes their Members & Small Investment Properties SFH201 Dave Holt, MPM® RMP® and increase their 11/08/2017 Killeen, TX 6 Office Operations – Chapter funds. Policies & Procedures Betty Fletcher, MPM® RMP® However, it takes 11/08/2017 Seaside, CA 6 Developing Rewarding time to plan a class, Owner Relationships Melissa Prandi, MPM® RMP® so give your Chapter 11/08/2017 Washington, DC 6 Office Operations – five to six month’s Policies & Procedures Michael McCreary, MPM® RMP® ® ® lead time if you 11/08/2017 Chesapeake, VA 6 Essentials of Risk Management Kit Garren, MPM RMP ® ® wish to sponsor. 11/09/2017 Killeen, TX 6 Finance: Cash Flow Analysis Mike Mumford, MPM RMP 11/09/2017 Chesapeake, VA 3 Ethics Traci Lewis VanCamp, MPM® RMP® 11/14/2017 Harrisburg, PA 6 Marketing for Property Managers Bart Sturzl, MPM® RMP® 11/15/2017 San Diego, CA 6 Personnel Procedures Advanced Melissa Prandi, MPM® RMP® 11/16/2017 Spokane Valley, WA 6 Finance: Cash Flow Analysis Vickie Gaskill, MPM® RMP® Online Registration 11/16/2017 Missoula, MT 6 Essentials of Risk Management Tom Sedlack, MPM® RMP® Click on the 11/16/2017 Lakeland, FL 6 Finance: Cash Flow Analysis Michael McCreary, MPM® RMP® MEMBERS tab at 11/16/2017 Roswell, GA 6 Developing Rewarding www.narpm.org and Owner Relationships Kit Garren, MPM® RMP® put in your Member ID 11/16/2017 Santa Rosa, CA 6 Essentials of Risk Management Michelle Horneff-Cohen, MPM® RMP® or email and password. 11/16/2017 Olympia, WA 6 Essentials of Risk Management Dave Holt, MPM® RMP® You will then have ® access to a dropdown, NARPM Full Course Schedule Listings can be found at www.narpm.org/education/course-schedule including Register for NARPM® Full Course Descriptions can be found at www.narpm.org/education/course-descriptions Events / Pay Dues. Click there, and follow the NARPM® Online Courses are now available through OMG Distance Learning. For information and/or to enroll, prompts to access the list visit www.narpm.org/education/online-courses of classes. It’s faster and easier than filling out State-Approved Continuing Education (CE) Online Courses are now available in partnership with the registration form! Career Webschool OnCourse Learning. For information and/or to enroll, visit https://www.narpm.org/education/career-webschool

Fees per course Course Information (subject to change) • Course flyers containing additional information may be downloaded from www.narpm.org/education/course-schedule 8-Hour Course Early Registration* Registration • All materials will be given to students on the day of the class. Member/IREM® $ 99 $149 • Attendees are required to make their individual hotel reservations. Non-member $149 $199 C ancellaTION Policy Cancellations must be received in writing. If cancellation notice is received at 6-Hour Course Early Registration* Registration least 30 days prior to the class, a full refund will be issued, less a $25 processing ® Member/IREM $195 $250 fee. If cancellation notice is received less than 30 days before the class, a 50% Non-member $295 $350 refund will be issued. No refunds will be made on the day of the class; however, Retake $ 75 $150 the registration fee can be applied to a later class with a $25 transfer fee. ® RMP®/MPM® $100 $150 CRMC Candidate $180 $250 If NARPM® cancels the course because minimum ® registrations have not been met or for any CRMC® MPM other reason, then tuition paid will be fully ® ® 3-Hour Ethics Early Registration* Registration refundable. All courses are subject to MPM Member/IREM® $ 45 $ 45 cancellation by NARPM®. RMP Non-member $ 95 $ 95 ® In order to receive a certificate of RMP completion, students must achieve a *To receive the early registration price, payment minimum of 70% on the NARPM® exams. must be made online 30 days prior to the class.

October/November 2017 Issue | Volume 28 | Number 10 | 31 M embeRSHIP Growth A waRM welcome to all the new Members who joined from August 1 – August 31, 2017

P rOFESSIONAL & California Judith Bader JoAnn Lesnett Sherry Tarr Associate Members Nicholas Bowers C21 Coast to Coast RE/MAX Paramount Ocean Properties & SkylinePMG, Inc. St. Petersburg ,FL Properties Management Alabama San Francisco, CA 727-867-8633 Lakeland, FL New Smyrna Beach, FL Ana Boston 415-968-9903 863-680-3322 386-428-0975 Roberts Brothers, Inc. Judith Bader Mobile, AL Adriana Gomez C21 Coast to Coast Harlan Miller Darlene Vamos 251-661-4660 Aszkenazy St. Petersburg, FL HG Property Cavalier Estates, LLC Development, Inc. 727-867-8633 Management and RE Tampa, FL San Fernando, CA Services Corp. 813-344-0034 Arizona 818-270-9087 Kristin Beck West Palm Beach, FL Harry Delia Barkett Realty 561-526-5054 Hailing Zhong Real Estate and Melissa Hatef Saint Petersburg, FL Realty Home Pros, LLC Beyond, LLC Jenkins Properties 727-388-9500 Patrick Norman Jacksonville, FL Phoenix, AZ Management Company Exit Beach Realty 904-562-5652 602-549-9764 Montrose, CA Dawn Bramblett Ormond Beach, FL 818-542-6850 Active Agent Realty, LLC 386-506-9435 Sima Zureikat Esther Goetz Crystal River, FL Jacob’s Realty, Inc. West USA Realty Tamar House 352-228-8910 Jaclyn Nunemaker Orlando, FL Peoria, AZ All Valley Leasing, Inc. Arrico Realty & 407-242-6019 602-625-2764 Valencia, CA Angela Fettig Property Management 855-468-7305 Keller Williams Lakeland, FL Lori Gray At The Park 863-606-1094 District of EMS Realty, Inc. Sidney Kutchuk Orlando, FL Columbia Tucson, AZ Realty Works Temecula 407-629-4420 Beatrice Palladino Sonia Ahmed 520-544-2727 Temecula, CA Realty Execuitve Four Corners Property 925-904-4871 William Gabriel Gallery Properties Management, LLC Dhana Griffore Southern Prestige Realty Orlando, FL Washington, DC Gorenter.com Mark Scott Clermont, FL 407-312-1820 917-664-2711 Phoenix, AZ Encore Realty, Inc. 407-614-3873 602-512-8300 Bonita, CA Hayley Pippin 619-470-6000 Claudia Granada Realty Center Georgia Carolina Lopez Starlink Realty, Inc, International Nicole Johnson Gorenter.com Danny Shum Fort Myers, FL Eustis, FL Falcon Property Phoenix, AZ Urban Rental 239-693-7263 352-835-0665 Management, LLC 602-512-8300 Management Peachtree City, GA Hercules, CA Christopher Green Tracey Riposo 770-317-0500 Lisette Lucas 510-788-0440 Keller Williams Realty EZ Home Choice C Marshall & Associates of Brandon Seminole, FL Realty Brandon, FL 727-392-4900 Illinois Prescott Valley, AZ coLorado 818-684-9500 Rob Wilder 928-775-2984 Margaret Phillips Plutarco Santos Wilder Management, Inc. Precision Homes Cathy Heighter-Moore Future Home Realty Lake Forest, IL Julie Miles Real Estate Coldwell Banker Tampa, FL 224-544-9044 C Marshall & Associates Denver, CO Premier Properties 813-431-9328 Realty 303-458-1901 Palm Coast, FL Prescott Valley, AZ 386-445-5880 Nancy Schild Maryland 928-775-2984 Schild Real Estate Services Maureen Wood Florida Michelle Jakelis Tampa, FL Earp and Associates Danelle Treguboff Jason Andis Paradise Exclusive 813-988-0212 Realty, Inc. West USA Realty Andis Real Estate Port Charlotte, FL Annapolis, MD Goodyear, AZ Services, LLC 941-698-0303 Alice Shea 410-798-7400 623-935-5577 Naples, FL Superior Property 239-529-5566 Dan Kiehl Management & Catrina Wakefield Danjo Managed Sales, LLC Michigan Casago DBA: High Desert John Austin Properties Lakeland, FL Benjamin Nelson Travel, Inc. Gator State Realty, LLC Lakeland, FL 863-853-2770 Nelson Property Scottsdale, AZ Naples, FL 863-646-3040 Managment 602-888-9102 239-734-5100 Kenneth Smith Fraser, MI Patrick Kochenour Florida Homes Realty 586-294-6800 Megan Wingfield Jan Avery ProActive Property & Mortgage EMS Realty, Inc. Avery Properties Management Jacksonville, FL Tucson, AZ Lakeland, FL Tarpon Springs, FL 904-874-7474 Minnesota 520-544-2727 863-682-1902 727-942-4755 Reggie Reed The Tailwind Group Mankato, MN 507-405-2804

32 | October/November 2017 Issue | Volume 28 | Number 10 Nevada Tennessee Thomas Thrasher Dyan Kurtz Robert Fortin Krystal Sherry Thomas Blanche Greenbrier Real Estate & Rytech, Inc. The Realty Medics Hudson Real Estate, LLC PMI of Memphis Appraisals, Inc. Kennesaw, GA Orlando, FL Las Vegas, NV Collierville, TN Chesapeake, VA 800-865-8787 321-947-7653 702-871-9339 901-610-0600 757-547-5115 Kenneth Francis Philip Lancaster Idaho The Realty Medics North Carolina Rock Point Real Estate Wisconsin Owen Jones Orlando, FL Steven Beam Chattanooga, TN Kaas Baichtal OJO Bookkeeping 321-947-7653 Carolinas Metro Realty 423-752-0709 Walleye Property Boise, ID Charlotte, NC Management, LLC 800-319-0743 Celeste Gomez Higgins 704-405-0634 Ashland, WI The Realty Medics Texas 715-292-9724 Orlando, FL Lauren Kyzer Roberta Allan North Carolina 321-947-7653 PM Real Estate Conquest Property John Bradford Greensboro, NC Management, Inc. Washington Pet Screening, LLC Matthew Johnston 336-580-3677 Tyler, TX Claire Beszhak Cornelius, NC Gulf Coast Realty & 903-595-0000 MMRA Real Estate 864-641-7387 Management Management Bradenton, FL Ohio Ernesto Andujar Bellingham, WA Chuck Eyler 941-782-1559 Damentia Wright Norniella Property 360-599-9220 Peak Insurance Group Wright-Cummings Management Boone, NC Brian Kelly Property Management Frisco, TX Michella Gabbard 828-264-8777 Bayside Property Cleveland, OH 888-979-5357 Tacoma Realty Management 216-355-1302 North Bend, WA Oldsmar, FL Bret Beitler 425-888-8245 south Carolina 727-787-3727 Dream Team PMC Robert Frye Oklahoma Cypress, TX Enrique Jevons Bee Page One Jessica Robinson Robin Buchanan 832-481-4810 Pellego Property Myrtle Beach, SC Eaton Realty, LLC Welcome Home Management 843-999-0388 Lithia, FL Oklahoma City, OK Kirtus Dixon Seattle, WA 813-672-8022 806-392-3535 Handy Realty, LLC 425-256-2122 San Antonio, TX Texas Reid Smith Laura DuVal 210-562-3105 Jesse Schubert Brad Larsen Glory International Chinowth & Cohen Action Property Property Management Real Estate REALTORS® Joseph Herald Management Productions Orange City, FL Tulsa, OK FindingAHouse.com, LLC Sequim, WA San Antonio, TX 386-775-7778 918-392-0901 Allen, TX 360-681-4737 210-497-8686 972-390-0210 Keith Williams Jacob Poston Suncoast Property Oregon Brandi Hunter International FuseOn Connection, Inc. Managment, LLC Dan Fangmeier 3Z Realty Members Plano, TX Jacksonville, FL Fox Management, Inc. San Marcos, TX 972-407-5331 904-517-5939 Portland, OR 866-999-3349 Australia 503-280-0241 Tomas Rivera Sam Maropis Property Works QLD support staff Oregon Belinda Garcia Profit Realty Company Park Ridge, AU Members Michael Liddell The Garcia Group San Antonio, TX 011-61-7-130-034-5277 Sleep Sound Property West Linn, OR 210-504-4410 arizona Management, Inc. 503-595-4747 Steve Schwab Portland, OR Ashley Myrick Affiliate Members Casago DBA: High 503-919-0471 CrossPointe Desert Travel, Inc. Pennsylvania Management Group Arizona Scottsdale, AZ Erin Sgrignoli Tyler, TX Shannon Klinge 602-888-9102 Pennsylvania Lehman Property 903-705-6587 West USA Realty Sherlie Serrano Management Phoenix, AZ California Lehman Property Harrisburg, PA Jenna Robertson 602-686-3181 Christy Ward Management 717-652-4434 CrossPointe Crestmont Property Harrisburg, PA Management Group Betty Winn Management, Inc. 717-652-4434 Tyler, TX Winn School of Coronado, CA South Carolina 903-705-6587 Real Estate 619-522-0377 Michael Girardi Prescott Valley, AZ Washington Carson Realty of the Diane Tamez 928-499-7970 Julie Parsons Lowcountry, LLC RE/MAX Associates Florida Zenith Properties Hilton Head Island, SC San Antonio, TX Barbara Brittingham NW, LLC 843-341-3000 210-340-3000 Georgia Perkins Realty Vancouver, WA Jiayu Korphosy Fleming Island, FL 360-816-9751 Dawn Swann RentPath, LLC 904-278-7779 Properties at the Virginia Atlanta, GA Market Common Christopher Lightner 678-421-3840 Courtney Curto Myrtle Beach, SC EXIT Realty Professionals The Realty Medics 843-232-0000 Virginia Beach, VA Orlando, FL 757-425-6060 321-947-7653

October/November 2017 Issue | Volume 28 | Number 10 | 33 New Member recruitment Program E aRN rewards and achieve NEW Member recruiter status for referring new NARPM® sMember

Who better to spread the word of the benefits of NARPM® than its 1. Contact NARPM® National for membership application brochures. Members? To achieve New Member Recruiter status, you must Upon request, National can mail the application directly to the refer five new Members within one year. You will then receive an prospective Member. award certificate and a $200 NARPM® credit that can be used toward 2. The 12-month period to obtain five new Members starts the day your annual dues, upcoming events, education classes, and more! You the first application is processed. can earn multiple award certificates in a 12-month period, so be sure 3. When the fifth application is received, an award certificate will be you continue referring new Members, even after you have achieved issued and dated. A $200 NARPM® credit will also be issued. New Member Recruiter status. Current new Member recruiters • Laura Vogel (Received 2/3/17) • David Pruitt (Received 4/4/17) • Brian Birdy, MPM® RMP® • Aaron Marshall (Received 3/2/17) • Mary Barnhart (Received 4/4/17) (Received 8/7/17) • Brian Birdy, MPM® RMP® • Harry Heist (Received 6/2/17) • Erin Alterman Morgan (Received 9/1/17) (Received 3/2/17) • Kim Meredith-Hampton, MPM® RMP® • Shelly Alterman, RMP® (Received 9/1/17) • Jo-Anne Oliveri (Received 3/2/17) (Received 7/7/17) • Shelly Alterman, RMP® (Received 9/1/17)

august 1 – august 31, 2017 Referring Member New Member Referring Member New Member Gregg Birdy, RMP® Kirtus Dixon Erin Alterman Morgan Liana Brooks Brian Birdy, MPM® RMP® Michael R. Johnson Daniel Nelson Benjamin Nelson Todd Breen Brad Larsen Virginia Norman Patrick Norman Debbie Buffelen Michella Gabbard Virginia Norman Beatrice Palladino Jennifer Clark Reid Smith Jo-Anne Oliveri Beau-lea Miller Tony Cline, RMP® Chadwick V. Williams Roger Perkins Barbara Brittingham Nicholas Cook Michael Liddell Brian Phelt Diane Tamez Shannon Cornell, RMP® Albert Baker, Jr. David Pruitt Esther Goetz Shannon Cornell, RMP® Dan Kiehl Margy Roe Sherry Tarr Shannon Cornell, RMP® JoAnn Lesnett Tressa Rossi Dan Fangmeier Shannon Cornell, RMP® Jaclyn Nunemaker Daniel Rothrock, RMP® Jessica Robinson Shannon Cornell, RMP® Alice V. Shea Steve Rozenberg Enrique Jevons Carolyn Crane Christy Ward Katy Scruton Brandi Hunter Donna Doney Jesse Schubert Linda Seeley Megan Wingfield David Drawdy Angela N. Fettig Ben Sencenbaugh Courtney Curto Sue Flucke Danelle L. Treguboff Ben Sencenbaugh Robert Fortin Matt Fonk Darlene Vamos Ben Sencenbaugh Kenneth Francis Anne Greenhow Jan Avery Ben Sencenbaugh Celeste Gomez-Higgins Scott Hampton William Gabriel Michael Shaar Melissa Hatef Harry Heist Dawn Bramblett Jolie Smith Roberta Allan Thomas Hubba Christopher Lightner Tim Snelgrove Kristin Beck Garth Jones Christopher Green Tim Snelgrove Patrick Kochenour George Karnitis Nicole Johnson Tim Snelgrove Tracey Riposo Lynda Kelly Brian Kelly Tim Snelgrove Nancy Schild Gretchen Kornutik Keith Williams Pam Strickland Mark W. Scott Glenn Lehman, MPM® RMP® Sherlie Serrano Lisa Suarez Lori Gray Glenn Lehman, MPM® RMP® Erin Sgrignoli Danielle Sullivan Karmen Costigan Leiloni Lenahan Lisette Lucas Danielle Sullivan Joshua Heathcote Leiloni Lenahan Julie Miles Andrea Thurman Leokadia Galka Melissa Marsden Maureen Wood Traci Van Camp, MPM® RMP® Lee S. Halyard Peter Meer, MPM® RMP® Margaret Phillips Ed Verdi Elaine Dial Tanji Phyllis Mento Alexia McDonald Catrina Wakefield Steve Schwab Denny Miller, RMP® Julie Parsons Alex Yoder Raegan N. Lopez Andrew Moore, RMP® Matthew Johnston

® All the information you need Earn a $200 NARPM credit! is at www.narpm.org/join/

34 | October/November 2017 Issue | Volume 28 | Number 10 Yardi® Genesis2TM MARKET. LEASE. MANAGE.

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October/November 2017 Issue | Volume 28 | Number 10 | 35 NARPM® 638 Independence Parkway, Suite 100 Chesapeake, VA 23320

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36 | October/November 2017 ToIssue learn | Volume more, 28 visit | Number www.appfolio.com 10 | 866-648-1536