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English Banana.com Test Your Research Skills Another First Class Quiz 1. What is the name of the company that owns Royal Mail? a) Sainsbury’s b) London Mail Group c) Consignia 2. In what year of the 20th Century was the Post Office nationalised? a) 1951 b) 1969 c) 1989 3. Royal Mail produces special picture stamps based on different themes, for example, music, art, and history. a) True b) False 4. How many people work for Royal Mail delivering letters and parcels? a) 47,000 b) 109,000 c) 143,000 5. How many mail vans do they have? a) 14,000 b) 30,000 c) 65,000 6. Writing the postcode on your envelope is not very important. a) True b) False 7. Which of these sentences is true? a) Recorded Delivery is the best way to send valuable items b) With Recorded Delivery you get proof that your item has been sent and delivered 8. Which of these sentences is true? a) If you send a letter or parcel by Special Delivery the time and date of delivery are guaranteed, or your money is refunded b) With Special Delivery compensation cannot be claimed if something goes wrong 9. Which one of these items cannot be sent by Royal Mail? a) Keys b) Books c) Photographs d) CDs e) Aerosols 10. In what year were the first postcards sent? a) 1780 b) 1870 c) 1950 For more fun tests, quizzes and games log onto www.englishbanana.com now! This worksheet can be photocopied and used without charge English Banana.com Test Your Research Skills Another First Class Quiz Answers: 1. c) 2. b) 3. a) 4. c) 5. b) 6. b) 7. b) 8. a) 9. e) 10. b) Source: http://www.royalmail.com For more fun tests, quizzes and games log onto www.englishbanana.com now! This worksheet can be photocopied and used without charge .

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Royal Mail Annual Report
Royal Mail plc Royal Mail plc Annual Report and Financial Statements Royal Mail plc 2014-15 Annual Report FinancialAnnual Statements and 2014-15 Strategic report Governance Financial statements Other information Strategic report Who we are 02 Financial and operating performance highlights 04 Chairman’s statement 05 Chief Executive Officer’s review 07 Market overview 12 Our business model 14 Our strategy 16 Key performance indicators 18 UK Parcels, International & Letters (UKPIL) 21 General Logistics Systems (GLS) 23 Financial review 24 Business risks 31 Corporate Responsibility 36 Governance Chairman’s introduction to Corporate Governance 41 Board of Directors 43 Statement of Corporate Governance 47 Chief Executive’s Committee 58 Directors’ Report 60 Directors’ remuneration report 64 Financial statements Consolidated income statement 77 Consolidated statement of comprehensive income 78 Consolidated statement of cash flows 79 Consolidated balance sheet 80 Consolidated statement of changes in equity 81 Notes to the consolidated financial statements 82 Significant accounting policies 131 Group five year summary (unaudited) 140 Statement of Directors’ responsibilities in respect of 142 Information key the Group financial statements Independent Auditor’s Report to the members of 143 Royal Mail plc Case studies Royal Mail plc – parent Company financial statements 146 This icon is used throughout the document to indicate Other information reporting against a key performance indicator (KPI) Shareholder information 151 Forward-looking statements 152 Annual Report and Financial Statements 2014-15 Who we are Royal Mail is the UK’s pre-eminent delivery company, connecting people, customers and businesses. As the UK’s sole designated Universal Service Provider1, we are proud to deliver a ‘one-price-goes-anywhere’ service on a range of letters and parcels to more than 29 million addresses, across the UK, six-days-a-week.
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Appendix: Parcels Market Developments
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