VISION • To protect the rights and interests of consumers, • To spread awareness about consumer rights, duties and responsibilities • To promote consumer movement in the state through involvement of various stakeholders, • To empower the eligible citizen to obtain public services within stipulated time period.
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2021 Administrative Calendar of Consumer Affairs Department
Jan. Feb. Mar. April May June July Aug. Sep. Oct Nov Dec Activity Sub-activity Remarks 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 250 1. Consumer 170 (including 250 (including (including Awareness Kolkata Book Fair, State level (i) Participation in Gangasagar Mela, Internafional 120 (including Sabala Mela, Meg NIelasi Social Vivek Mela, 10 (including 200 450 (including a Trade Fair, Mukutmanipur Mela, Ras Mela, gatherings for Bidhannagar Mela, Jalpesh Mela, (including Kreta Suraksha Pous Mela, Raibaghani Mela, 20 30 200 110 130 Kreta Sabala Mela, Dooars Uttar Dinajpur Islampur Mela alongside Bishnupur Mela, spreading Kreta Suraksha Mela Suraksha Utsav, Jo deb Mela, Boi Mela) Ex po Mela) Sabala Mela) Dum Dum Mela, Consumer alongside Sabala Mela) Mela Newtown Mela, Uttar Birbhum Zila Awareness alongside Nritya 0 Gaan Banga Utsav & Kreta Sabala Mela) Suraksha Mela) Mela) (ii) Awareness Campaign with Street Theatre, 160 150 40 10 10 190 190 160 290 300 200 250 Puppet Show, Magic Show 7 (of 10 3 (of 10 days 2 (of 10 days 6 (of 10 10 (of 10 9 (of 10 days 11(of 10 days 11 (of 10 11 (of 10 days NIL NIL NIL days (iii) Tableau days each) days each) each) each) days each) each) each) each) each) (iv) Grass root level interactive sessions, meetings, 30 20 20 350 350 350 500 650 250 250 seminar with 200 150 special emphasis on involving Self Help Groups.
(v) Work shop with Consumer NIL NIL 170 140 70 NIL Clubs NIL 30 NIL 170 170 NIL
Pane 1. of 4 Jan. Feb. Mar. April May June July Aug. Sep. Oct Nov Dec Activity Sub-activity Remarks 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 (vi) Regular Awareness Regular Awareness Programme through through AIR, FM, Electronic Nledia like TV, News Paper, Doordarshan, FM Metro Railways will Channels, Local Cable be taken up Channels, etc., exclusively from CA Hoarding, Flex banner, & FBP Dte. llQs. c-rc, State Transport (Round the year) Authorities etc. Observance of Observance of (vii) Special Kreta World National Awareness Suraksh Consumer Consumer Day on Programme a Mela Rights Day on 24th December 15th March Establishment of 2. Establishment of Sub- Establishment of 15 new offices is as Divisional Offices (fifteen) Sub- per decision of the throughout the State Divisions Govt and subject under CA&FBP to creation of Posts Directorate Training for 3.Training Training for Training for Departmental Departmental Departmental Officers related to Officers related Officers related to Consumer Affairs to Consumer Consumer Affairs Affairs 4. Departmental Co- ordination & Review Meeting including Video Conference
5. Setting up of District Fora for New District 6. Training of Presidents & 3rd 2nd Batch 4th Batch At WBNUJS Members of District 1St Batch Batch Forums through WBNCUS 7. Training of Ministerial staff & 1st At ATI or DEO & DMA of 2nd Batch Auditorium of Batch District Forums & C.A. Deptt. State Commission at ATI 8. LOK ADALAT in all To be decided District Fora & State in consultation Commission with SLSA, WB Meeting will be 9. Meeting of State held on set up of Consumer SCPC as per Protection Council C.P.Act, 2019
Paee 2 of 4 Sub- Jan. Feb. Mar. April May June July Aug. Sep. Oct Nov Dec Activity Remarks activity 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 Meeting 10. 1)24 Pgs (S) 1)24 Pgs (N) 1) 1-lovrah 1) llooghly 1) Nadia I) Birbhum 1)24 Pgs (S) 1)24 Pgs (N) I) llo \A rah 1) / looghl) I) Nadia I) Birbhum 2) Uttar 2) Purba 2) Paschim 2) Purba 2) Paschim 2) Jhargram 2) Uttar 2) Purba 2) Paschim 2) Purba 2) Paschim 2) Jhargram will be Meeting of held on Bardhaman Bardhaman 3) Dinajpur Medinipur Medinipur Bardhaman Bardhaman 3) District Dinajpur Medinipur Medinipur formatiot 3) Darjeeling Coochbehar Consumer 3) Dakshin 3) Malda 3) 3) Darjeeling Coochbehar 3) Dakshin 3) Malda 3) Murshidabad of Distrie Protection Dinajpur 4) Bankura Murshidabad 4) Jalpaiguri 4) JAlipurduar Dinajpur 4) Bankura 4) Kalimpong 4) Jalpaiguri 4) Council a Council 4) Purulia 4) Kalimpong 4) Purulia JAlipurduar per C.P.Act, 2019 it. (i) Verification of . Standardiz secondary ation of standards used by Weights & Legal Metrology 30% 30% 20% 20% Measures Laboratories from Regional Laboratories (ii) Verification of Working Standards used by 30% 30% 20% 20% Legal Metrology Officers 02 raids in each month by each Inspector of Legal Metrology (iii) Enforcement
(iv) Verification of Weights & Measures used 03 markets coverage / camps by each Inspector of Legal Metrology in each month by Traders (v) Awareness Programme Along with the CA & FBP awareness programme
(vi)-Trainin g of 1.MOs at 11LM, As and when required Ranchi (vii) e-Governance Project of Legal Metrology Nov Dec Jan. Feb. Mar. April May June July Aug. Sep. Oct Remarks Activity Sub-activity 2021 2021 2021 2021 2021 2021 2021 2021 _ 2021 2021 2021 2021 (i) Publicity 12. Round the year through all types of Alongwith the CA & FBP Awareness Programme West Bengal Media Right to Public (ii) Participation in Services Act, Melas/ Social 2013 gatherings for spreading Round the year Awareness to Alongwith the CA & FBP Awareness Programme the Public regarding WBRTPS Act, 2013 (iii) Training of I) 24 Pgs (S) I) Howrah I) 24 Pgs (S) 1) Howrah 1) 24 Pgs (S) 1) Howrah 1) 24 Pgs I) Howrah 1) 24 Pgs 1) Howrah 1) 24 Pgs (S) I) Howrah Departmental 2) Uttar 2) Purulia 2) Uttar 2) Purulia 2) Uttar 2) Purulia (S) 2) Purulia (S) 2) Purulia 2) Uttar 2) Purulia Officials on Dinajpur Dinajpur Dinajpur 2) Uttar 2) Uttar Dinajpur WBRTPS Act, Dinajpur Dinajpur 2013 (iv) Review meeting with the Nodal Officers of the Departments Round the year issued Alongwith the CA & FBP Awareness Programme Notification under the WBRTPS Act, 2013 13. Construction Construction of civil work for 10 (ten) Districts —Jalpaiguri, Birbhum, Bankura, N1alda, Nadia, Purulia, Dakshin Dinajpur, Coochbehar, Construction work will be of Integrated Construction work will be completed for 1 (one) Paschim Bardhaman and Murshidabad (Round the year) District— Uttar Dinajpur completed for 1 (one) District Buildings Initiation of work at Niurshidabad, Asansol, Purulia, Jalpaiguri, Nadia,Dakshin Dinajpur,Birbhum. — Uttar Dinajpur Completion of work at Bankura Initiation of work at Malda,S 24 pgs& Siliguri circuit bench.If suitable Land or buildings may be found.
Departmental Websites : www.wbconsumers.gov.in, www.publicservicesright.in
E-mail ID : [email protected] / [email protected]
Toll Free No.: 1800 345 2808 (Office hours only)
Additional Chief Secretary to the Government of West Bengal