DOCSLIB.ORG

Means an Account Maintained by Customer with Its Processor

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Means an Account Maintained by Customer with Its Processor 11-2016 DEFINITIONS AND GENERAL SERVICES ADDENDUM (ADDENDUM A) "Account" means a unique representation of the data and current financial status of a customer account relationship owned by Customer and maintained with Customer's processor (which is Vendor if Vendor is providing Customer with Processor services) and includes a checking, savings, share draft, or other asset account or credit card account or any one of various loan accounts, lease accounts or other account. "ACH" means the Federal Reserve's automated clearinghouse system. "Acronym" means the acronym used to reference a Customer's full contracted name. “Ampre” or “Ampre Program” means a program offered by Augeo CLO, LLC (“Augeo”) through Vendor whereby Customer’s enrolled Debit Cardholders may be eligible to receive and redeem discounts, rebates, incentives and/or coupons from participating merchants. "ATM" means cash disbursement automated teller machine and/or scrip dispenser or other similar device according to Vendor’s standards. “ATM Deposit Automation” means the services offered by Vendor to allow Customer the ability to image checks and cash deposits at eligible/capable ATMs without the use of envelopes, and the ability to deliver electronically such cash deposits for settlement. Customer’s utilization of this service requires Customer’s participation in Vendor’s ATM Software Distribution Services. “ATM Dynamic Currency Program” means a Program offered by Vendor in cooperation with Planet Payment and in accordance with Vendor’s standards and procedures. The Program enables certain Foreign Cardholder(s) to present a Card at Customer’s ATM(s) and to perform a Foreign Transaction. If a Foreign Cardholder has consented to participate in the Program as required by the Network Documentation, a Foreign Transaction will be performed. The Program shall apply only to those Cards issued by Visa or MasterCard that are denominated in a Program Currency, as determined by the Foreign Exchange Processor. Vendor does not warrant or guarantee that any particular Network will support the Program at any time. Vendor and/or the Foreign Exchange Processor reserve the right to add, delete or suspend any currency to or from the Program, in its sole discretion, at any time without prior notice to Customer. Vendor may terminate or suspend the Program for any reason in its sole discretion upon notice to the Customer. In the event that Customer must perform any special programming, testing, or development, and/or purchase any special software or hardware in order to participate in the Program, the cost of the same shall be at Customer’s expense. By participating in the Program and/or otherwise accepting the Program services, Customer agrees to all the terms, and requirements of the Program. Customer may opt-out of participation in the Program at any time upon 30 days’ notice to Vendor. Additional notes supporting the ATM Dynamic Currency Program: Program Requirements. Customer agrees that it will comply with all applicable state, federal, local and other laws related to the Program, the Network Documentation, any rules, policies and procedures published by the applicable Foreign Exchange Processor, and with all reasonable instructions provided by Vendor pertaining to Customer’s participation in the Program. Customer is responsible for providing any and all disclosures to Cardholders that may be required by applicable law, notwithstanding Vendor’s and/or Foreign Exchange Processor’s provision of any sample disclosures (e.g., screen notices, receipt notice language, etc.) to Customer. As between them, Customer agrees that Vendor will determine, in its sole discretion, whether or not to convert each transaction. Customer agrees that Vendor will have no liability to Customer for any Program Participation Payment (as defined below) for any transaction that is not converted, or that is not in compliance with the terms hereof. Customer acknowledges that all Network Documentation with respect to chargebacks shall apply to transactions processed under the Program. Customer acknowledges that Foreign Cardholders may have the ability to “opt-in,” or consent to participate in the Program when performing transactions at Customer’s ATMs. In the event that a particular Foreign Cardholder elects not to opt-in, the Foreign Cardholder's transactions will be processed by Vendor in US Dollars in accordance with the Network Documentation and will not be processed as part of the Program. Customer acknowledges that certain Foreign Transactions may result in interchange that differs from the interchange the Customer might otherwise receive for such sales transactions. Customer assumes all risk and any and all liability associated with its use of, and participation in, the Program and agrees that it is solely responsible for its participation in and for any liability arising from the Program. Program Participation Payment. As consideration for its participation in the Program, Vendor will pay Customer the Program Participation Payment. Customer acknowledges that Vendor has no control over, and does not guarantee any particular Foreign Exchange Rate, nor any particular Foreign Exchange Markup, or any particular Program Participation Payment, notwithstanding any prior conversations, proposals, presentations, etc. In the event that Customer reasonably believes that Vendor has failed to compensate Customer in accordance with this Section, or that Vendor has incorrectly compensated Customer in accordance with this Section, Customer agrees to provide Vendor with written notice specifically describing such failure within 30 days of the earlier of i) the date on which Customer was first paid the Program Participation Payment question or ii) the date on which Customer became aware of, or should have become aware of the failed payment or incorrect payment. Customer acknowledges and agrees that in no event will Vendor be liable to Customer for any failure that should have been reported to Vendor pursuant to the immediately preceding sentence. Notwithstanding anything to the contrary, Vendor shall calculate and pay the Program Participation Payment in accordance with its standards and policies. “ATM Marketing Services” means the services (provided through a third party vendor that is not under Vendor’s control) related to marketing screens for Customer’s ATMs. Vendor is acting as a billing agent for the provision of the ATM Marketing Services, and is not responsible for the content of any related ATM screen marketing or promotion. Customer agrees that Vendor’s Software Distribution Services, which shall be subject to a separate written amendment to the Agreement, is required for the receipt of ATM Marketing Services. "ATM Preferences Support" means such Service, as provided in accordance with Vendor's standards, that supports the ability for a Cardholder to select certain transaction preference settings to be accessed and utilized when a Cardholder performs an ATM Transaction at the ATM(s) of the financial institution that issued Cardholder's Card (i.e. on-us transactions). Vendor will support the selection of the following preferences: language (English or Spanish), receipt/no receipt, balance/no balance printed on transaction receipt, fast cash denomination, and such other preference options as may be added and supported by Vendor from time to time. Customer acknowledges and agrees that Customer's ATM(s) must meet certain hardware and software requirements in order to support such Service and that all ATMs may not be able to support this functionality. "Authorization" means the process of approving or denying Transaction requests based on parameters and specifications of Vendor's system, including but not limited to those Transaction requests which settle in a month different than the month such Transaction request is received by Vendor's system. "Automated Stand-In Processing" means Stand-In Processing that is initiated based on denial thresholds agreed to by Vendor and Customer. "Bank Identification Number (BIN)" means a unique combination of a set of numbers and card lengths as defined by the ABA and ISO, which appear in the primary access number and identifies one or more Cardholders for purposes of Interchange. "Basic Deconversion Services" means the standard internal process whereby Customer's information and definitions for one or more services on Vendor's systems are removed from and/or converted off of Vendor's system related to Core Services only. "Card" means a plastic card issued by or on behalf of Customer to Customer's Cardholders for use in effecting Transactions at Terminals. “Card Personalization” means such Services in which a web site is offered to customer for the personalization of debit and/or credit cards as may be supported and processed by Vendor, including an interface and administration tool for the design, review and approval of Cards containing images provided by Customers and/or Cardholders. Card production services will enable edge-to-edge printing of an image on the Card. The printing may include: (i) the Customer Design that was in effect and housed in Vendor’s system for this Service at time of image creation and approval; (ii) Cardholder Content as provided by Cardholder via the Website, (iii) or use of a standard gallery of common images for use of cardholders. Page 1 of 16 11-2016 “Card Production Instant Issue Services” means such Services as available by Vendor whereby pre-existing cards will be embossed and encoded and ready for immediate PIN usage by Customer. “Card Production
Load more

Recommended publications
  • Privilege Agreement
    MERCHANT AGREEMENT THIS MERCHANT AGREEMENT is executed at Mumbai on the Effective Date as mentioned herein TABLE 1: Sr. Particulars Details No. 1. Agreement Execution and Effective date 2. Merchant Name 3. Merchant Address 4. Merchant Business filing Status 5. Merchant Site (URL) & Product/ Service Description 6. Product / Service 7. PAYMENT INSTRUCTIONS: The Merchant hereby instructs the Service Provider to make payment of Customer Charge in respect of a Customer Order in the bank account details mentioned in the Cheque/ Bank Statement provided by the Merchant. The Merchant agrees to pay the TDR and other charges as per the selected Pricing Scheme, the details of the TDR are mentioned in Annexure A hereto. Payment Schedule: The Merchant will receive the Customer Charges on a Td + 1 business day/Weekly basis. The TDR and the payment schedule may be revised by the Service Provider in accordance with the regulatory policies or as agreed between the Service Provider and Merchant from time to time. Any change in TDR and payment schedule due to mandates of Reserve Bank of India or Facility providers or Service Provider’s business promotion schemes shall be informed by the Service Provider to the Merchant and such change shall deemed to be accepted by the Merchant, if no written communication of non-acceptance of change is received from Merchant within 7 days of such intimation of change. By Signing this Agreement I/we/ the Merchant state that: I/ We have read and understood the Terms and Conditions as mentioned in the following Agreement. We agree that the payment gateway services of Infibeam Avenues Limited shall be govern by this Agreement and the same shall be legally binding on Merchant.
    [Show full text]
  • Retrieval & Chargeback Best Practices Visa Mastercard Discover
    Retrieval & Chargeback Best Practices A Merchant User Guide to Help Manage Disputes Visa MasterCard Discover American Express October 2015 www.FirstData.com Dispute Management Guide This guide is provided as a courtesy and is to be used for general information purposes only. First Data shall not be responsible for any inaccurate or incomplete information. The matters contained herein are subject to change. Individual circumstances may vary and procedures may be amended or supplemented as appropriate. This is not intended to be a complete listing of all applicable guidelines and/or procedures. No information contained herein alters any existing contractual obligations between First Data and its clients. The purpose of this guide is to provide merchants and their back office staff with additional educational guidance as it relates to Visa and MasterCard dispute processing. This manual contains information that relates to specific industry processing environments and includes best practices for doing business and avoiding loss as it relates to fraud and/or chargebacks. This guide does not take away from the terms or conditions outlined in your merchant processing agreement or replace current operation regulations. All chargeback’s should be reviewed and presented as individual cases. Although the reason codes may be the same, supporting documentation required to remedy individual chargeback scenarios may vary. © 2015 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. This document contains confidential and proprietary information of First Data Corporation. Review or distribution by individuals other than the intended recipients is strictly prohibited.
    [Show full text]
  • Chargeback Procedures and Fraud Prevention - Secure Credit Card Processing | E-Onlinedata
    Chargeback Procedures and Fraud Prevention - Secure Credit Card Processing | e-onlinedata 0 Home Merchant Services Reseller Programs Current Resellers Customer Service Our Company Home > Customer Service > Chargeback and Fraud Prevention Customer Service FAQs Chargeback Procedures & Fraud Prevention PCI Data Security Our Commitment to Secure Credit Card Processing PCI Frequently Asked Questions Criminals and hackers are all too aware of the latest security measures that Visa and MasterCard are creating to control fraud and identity theft. Merchants must Chargeback and Fraud Prevention be alert and take extra precautions wherever possible, because they are financially responsible for fraudulent transactions, including those approved by Best Practices the cardholder’s issuing bank. e-onlinedata is committed to helping merchants Glossary of Terms control and prevent credit card fraud. Support Request Forms Page index: General Inquiry Chargeback Process Merchant Inquiry Preventing Chargebacks 12 potential signs of Card Not Present Fraud Privacy Policy Visa-MasterCard Card Not Present Fraud Prevention Tools Visa and MasterCard will allow any cardholder to chargeback a purchase if the customer can demonstrate to ANY degree that they have not received the products or services promised by your company in the quantity, quality and time frame promised. In other words, if your company promises product or services delivery on Tuesday, but the product or service is not delivered until Wednesday (a day late), that cardholder can probably charge that sale back with little you can do about it. Likewise, if the quantity or quality of products or services delivered are not exactly as described on your site or in other marketing materials, the cardholder will be allowed to chargeback the purchase.
    [Show full text]
  • Chargebacks | Banking Ombudsman Scheme
    Chargebacks Cardholders need a valid reason in seeking a refund on a disputed transaction. If you make a payment with a credit or debit card through the Visa or MasterCard payment platform, you can ask your bank to charge the transaction back to the merchant’s bank, which will then debit the merchant’s account. Note: payments processed through EFTPOS cannot be charged back. You have no automatic right to demand a chargeback, but it is industry practice to charge back disputed transactions if there is a valid reason. Merchants themselves sometimes complain to us about chargebacks. Participants in card transactions Every credit or debit card transaction involves: the cardholder the merchant the card issuer – the cardholder’s bank the card company – the business operating the payment network (for example, VISA and MasterCard) the merchant’s bank, which gives the merchant the means of accepting credit card payments. Payment process When a cardholder makes a purchase, the cardholder’s bank pays the merchant’s bank and the merchant’s bank transfers the money to the merchant. The cardholder repays the bank. The only direct relationships are between the cardholder and the cardholder’s bank, and the merchant and the merchant’s bank. These relationships are governed by the respective conditions of use. There is no direct relationship between the issuing bank and merchant bank, and no contract between cardholder and card company. The card issuer, merchant’s bank and card company are involved to the extent they provide technology to enable payments to be made between them. Card-issuing banks and merchant banks link up with international card companies (usually VISA or MasterCard), which are the central link in facilitating transactions.
    [Show full text]
  • Carecredit Card Acceptance Agreement for Participating Professionals
    CARECREDIT CARD ACCEPTANCE AGREEMENT FOR PARTICIPATING PROFESSIONALS Synchrony Bank located at 170 Election Road, Suite 125, Draper, UT 84020, (“Bank”) has established an open-end private label and general purpose credit card program for clients/patients of health care professionals (the “Program”). Under the Program, clients/patients may finance the purchase of goods and services provided by health care professionals who have applied to Bank and been approved for participation in the Program. For purposes of this Agreement, each such approved health care professional and any professional services corporation or other entity that submitted an application and was approved by Bank to participate in the Program, are collectively referred to herein as “Professional”. Under the Program, Professional will process credit applications by which clients/patients apply to Bank to establish private label credit accounts (“Private Label Accounts” or “Accounts”) and will accept private label credit cards and general purpose credit cards issued under the Program (“Private Label Cards” and “General Purpose Cards”, respectively, and together, “Program Cards”), all in accordance with the terms set forth below, including mandatory arbitration of disputes between us, instead of class actions or jury trials. This Agreement supersedes and replaces in its entirety any previous agreement concerning the establishment of Program-related Accounts and the acceptance of Program Cards by Professional. If Professional is a new participant in the Program, this Agreement
    [Show full text]
  • A Guide to EMV Chip Technology November 2014
    EMVCo, LLC Version 2.0 A Guide to EMV Chip Technology November 2014 A Guide to EMV Chip Technology Version 2.0 November 2014 - 1 - Copyright © 2014 EMVCo, LLC. All rights reserved. EMVCo, LLC Version 2.0 A Guide to EMV Chip Technology November 2014 Table of Contents TABLE OF CONTENTS .................................................................................................................. 2 LIST OF FIGURES .......................................................................................................................... 3 1 INTRODUCTION ................................................................................................................ 4 1.1 Purpose .......................................................................................................................... 4 1.2 References ..................................................................................................................... 4 2 BACKGROUND ................................................................................................................. 5 2.1 What are the EMV Chip Specifications? ........................................................................ 5 2.2 Why EMV Chip Technology? ......................................................................................... 6 3 THE HISTORY OF THE EMV CHIP SPECIFICATIONS ................................................... 8 3.1 Timeline .......................................................................................................................... 8 3.1.1 The Need
    [Show full text]
  • Dispute Best Practices
    Technical Document Dispute Best Practices A Merchant’s User Guide to Help Manage Disputes* June 2021 *For Global Disputes, excluding PaySecure Back-End Merchants. Fiserv Confidential Dispute Best Practices Table of Contents Dispute Best Practices Dispute Best Practices Guide Overview ���������������������������������������������������������������������� 3 Authorization Overview ������������������������������������������������������������������������������������ 4 Transaction Overview �������������������������������������������������������������������������������������� 5 Retrieval Overview ����������������������������������������������������������������������������������������� 6 Chargeback Overview �������������������������������������������������������������������������������������� 9 Fraud – Card-Not-Present (CNP) ���������������������������������������������������������������������������� 11 Compelling Evidence Overview ���������������������������������������������������������������������������� 13 Fraud – Card-Present (CP) ���������������������������������������������������������������������������������� 14 No Valid Authorization ������������������������������������������������������������������������������������� 16 Credit Not Processed ������������������������������������������������������������������������������������� 18 Services/Merchandise Defective or Not as Described ��������������������������������������������������������� 20 Services Not Provided; Merchandise Not Received �����������������������������������������������������������
    [Show full text]
  • Visa Authorizefirst Healthcare Transaction Guidelines
    Visa AuthorizeFirst Healthcare Transaction Guidelines Tools and Best Practices for Processing Pre-authorized Healthcare Transactions Visa AuthorizeFirst Healthcare Transaction Guidelines Tools and Best Practices for Processing Pre-authorized Healthcare Transactions TABLE OF CONTENTS Table of Contents Introduction . .1 Purpose . 1. Healthcare Environment Background . 1. Merchant Benefits . .2 Cardholder Benefits . .3 Eligibility . .4 Compliance . .4 Section 1: Visa AuthorizeFirst Healthcare Transaction Process . 6. Peace of Mind for the Patient . .6 Peace of Mind for the Provider . .6 Business Objectives . .6 Key Elements . .7 How the Service Works . 8 Section 2: Acquirer and Merchant Implementation . 10. Getting Started . 10 Solution Attributes . .10 Section 3: AuthorizeFirst Order Form . .13 Section 4: General Acquirer and Merchant Program Considerations . 16. Merchant Agreement . 16 Recurring Payments . 16 Recurring Payment Option Considerations . 16 Cancelling Recurring Payments . 17 Merchant Implementation . 17 Section 5: Acquirer and Merchant Training . 18. Acquirer Staff Training . 18 Merchant Staff Training . 18 Section 6: Merchant Best Practices . 20 Use Your Visa Card . 20. Utilize Existing Communication Channels . 20. Train Customer Service and Billing Staff . 20. The Most Opportune Times to Educate Patients . 20. Ensure Customer Satisfaction . 21 Section 7: Reference Documents and Websites . 22. Appendix A: Provider Frequently Asked Questions . 23. Appendix B: Glossary . 27. Visa AuthorizeFirst Healthcare Transaction Guidelines i © 2008 Visa. All Rights Reserved. Notice: This information is confidential and must be used exclusively for the operation of Visa programs. It may not be duplicated, published, or disclosed without the prior written permission of Visa U.S.A. INTRODUCTION Introduction Purpose The healthcare industry has been identified as a market with significant payment processing improvement opportunities .
    [Show full text]
  • Comment on Dodd-Frank Act Title VIII
    To whom it may concern, The purpose of this correspondence is to bring your attention to what I believe is an unregulated and unjust section of the credit card industry. Today’s credit card system has many protections in place for the customer, the card issuer and the Merchant Account Processor, but there is no protection afforded to the merchants. Towards this end, I would like to see Federally enacted legislation that would grant some protection to the merchants of the United States through regulation and over-sight of the Merchant Account Processors. This legislation might be called The Merchant’s Rights Act. Merchants, in order to be able to process customer credit card sales, must secure a “Merchant Account”. A Merchant Account serves as an interface between the VISA & Mastercard Association, the customer and the merchant. When the customer uses their credit card, they in effect secure a “loan” through the card issuer and the VISA & Mastercard Association in order to make a purchase. Hence, Federal and State banking laws are applicable to this business. The “merchant account” portion of the business is given the authority, through the powers of the VISA & Mastercard Association, to deposit monies from the aforementioned loan, into the account of the merchant. The Merchant Account Processor charges the merchant a sign-up fee, a monthly service fee, a percentage of each sale, a transaction fee and sometimes, a batch fee in addition to rental or purchase costs of transaction equipment. Internet merchants usually are charged higher fees for this service under the guise that they are using a high-risk transaction format, that is, allegedly, rife with theft.
    [Show full text]
  • Chargeback Handbook Managing Your Chargebacks and Minimising Your Exposure Contents
    AIBMS Chargeback Handbook Managing your chargebacks and minimising your exposure Contents 1. Introduction ............................................................................................................3 2. What is a Retrieval Request? ............................................................................3 2.1. Retrieval Request Process ...................................................................................................3 3. What is a Chargeback? .......................................................................................4 3.1 Chargeback Process Overview ..........................................................................................5 3.1.1 Chargeback Timeframes for Visa ..........................................................................................6 3.1.2 Chargeback Timeframes for MasterCard ..........................................................................7 3.1.3 Chargeback Timeframes for Union Pay .............................................................................8 3.1.4 Chargeback Timeframes for Diners .....................................................................................9 3.2 Chargebacks – Common Misunderstandings ............................................................9 4. Avoiding Chargebacks .........................................................................................9 4.1. Card Not Present ................................................................................................................ 10 5. 3D Secure
    [Show full text]
  • Merchant Facilities Fraud Brochure
    Your Merchant Facility and Managing Risk How to Minimise Disputes, Chargebacks and Fraudulent Transactions We want to help you get the most out of your merchant facility and provide a secure and convenient payment method for you and your customers. This guide will provide you with information to assist in understanding disputes, chargebacks and fraud risks associated with operating a merchant facility. Dispute This request from the customer’s bank is only for information / documentation, it is not for value. What is a dispute? Below are some of the reasons why a cardholder or Issuing Bank will initiate a dispute: Dispute is a term used when a merchant’s customer (cardholder) queries a transaction appearing on their • Transaction not recognised; card statement. The merchant will receive a letter from • Goods or services were never received; BOQ advising details of the disputed transaction and the information required by you to provide back to • The cardholder did not authorise the transaction BOQ within a set timeframe. (card not present – fraudulent); or • A transaction was processed twice by the merchant. DISPUTE CYCLE Issuer Acquirer (Cardholder’s) (Merchant’s) Bank Bank Customer Merchant 2. 3. Issuer sends a ‘retrieval Acquirer bank receives the request’ to the Acquirer bank ‘retrieval request’ and sends electronically asking for a letter to thet advising of more information on the the dispute and requesting disputed transaction. more information as per card 1. scheme rules. 4. Cardholder Merchant has disputes 7 days to return the transaction. requested information back to their Acquirer bank to avoid any future chargeback. Acquirer 7.
    [Show full text]
  • (IT) Government Resolution, No.: MH-904/2/2012-DIT-MH-1 Date: 07Th January, 2015
    Use of RuPay Cards in Government Scheme Government of Maharashtra General Administration Department (IT) Government resolution, No.: MH-904/2/2012-DIT-MH-1 Date: 07th January, 2015 Introduction: Department of Electronics and Information Technology (DEITY), Government of India as part of National e-Governance Plan is in the process of implementing end-to-end transactional experience for a citizen using e- Governance infrastructure which includes accessing various services through Common Service Centres and online payments using internet based payment gateway. DEITY has appointed NSDL database Management Limited (NDML) to provide payment gateway services, for various citizen services provided by Centre and State Governments, through National Payment Services Platform (NPSP) which is currently being implemented with various Central & State Government Departments. 2. National Payments Corporation of India (NPCI) was formed by RBI to have a nation-wide uniform & standard business process for all retail payment systems. RuPay, payment scheme was launched by NPCI to offer a domestic, open-loop, multilateral system which will allow all Indian banks and financial institutions in India to participate in electronic payments. 3. With the RuPay, all the transaction happens domestically. Thus the cost associated with each transaction is low and remains within the country. The amount of e-Transactions by Government of Maharashtra itself is more than Rs. 80,000/- Crores annually. Further it will grow significantly in coming days as more and more services are e-Delivered. Thus using RuPay instead of Master/Visa/AMEX etc. makes a strong case for saving costs and ensuring the amount remains within the country. 4. Jan Dhan Yojana is also promoting Financial Inclusion of the poor people in a big way by opening their bank accounts and linking with RuPay card.
    [Show full text]