Intercollegiate Halls of Residence Handbook 2020/21
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Intercollegiate Halls of Residence Handbook 2020/21 halls.london.ac.uk Intercollegiate Halls of Residence 1 CONTENTS 7 WELCOME 8 INTRODUCTION » COVID-19 supplement » Licence agreement » Part 1 » Other documents and regulations » Part 2 » Universities UK Code of Practice COVID-19 Supplement 12 GENERAL INFORMATION » Covid-19 supplement to University of London » Contacting the team Handbook 14 FACILITIES » Members of staff accessing student rooms » Gardens » Room swaps » Committees & social events » Security » Cleaning of pantries/kitchens and communal » Dining room bathrooms 16 HEALTH & SAFETY » Self-isolation » Code of Conduct Part 1 20 SECURITY & ADMINISTRATION » Hall Management Team » Financial Services Property Team » The Warden’s Team » Housing Services » Resident Advisors (RAs) » Induction » How the team can help » Entry to the hall, hall cards and keys » Hall reception » Rules of entry 24 DEPOSIT & FEES » Accommodation fees » Debt » Deposit » Council tax » How to pay » Meals » When to pay 26 GETTING HELP » Emergencies » Reporting of injuries and dangerous occurrences » First aid, illness and accidents 28 HALL FACILITIES & AMENITIES » Heating and hot water » Laundrette » Common rooms, gardens, etc. » TV Licence 2 Intercollegiate Halls of Residence 30 MAIL & INTERNET » Mail » Internet 32 KEEPING UP TO DATE » Your contact details » Hall notice boards/ information screens 34 ARRIVAL & DEPARTURE » Licence agreement » Departure at the end of the year » Period of occupancy » Items left behind/storage » Arrival » Summer holiday rooms » Allocations, swaps or termination of licence agreement » Staying another year 36 HOUSEKEEPING » Cleaning » Damages and vandalism » Waste and recycling » Room/flat checks » Room/flat inventory » Right of staff to enter rooms/flats » Care of rooms/flats and hall property » Reduce the Juice: Save Energy, Save Water, Increase » Furniture Recycling, and Win Prizes! » Windows 40 MAINTENANCE » Reporting faults » Repair schedule » Planned maintenance works 42 GUESTS & VISITORS » Guests » Limits on number of guests » Guest behaviour 44 YOUR WELFARE » Your health and well-being » Registration with a doctor » Confidentiality » Medical problems » The Electoral Register 46 DISCIPLINE IN THE HALL » Dealing with disciplinary problems » Banned items » Smoking » Proselytising or recruitment by sects and other » Drugs and intoxicating substances organisations » Noise » Joining new groups » Realistic expectations about noise » Canvassing » Reporting noise problems » Use of hall ID cards » How to get on with your neighbours » Occupation » Illegal activity by residents 52 FIRE & GENERAL SAFETY » Personal responsibility » Fire procedure » Fire safety » Fire drills and sounder test » Fire extinguishers » Electrical safety 54 FIRE ACTION PROCEDURE 56 SECURITY » Valuables, insurance and theft Intercollegiate Halls of Residence 3 58 CATERING (catered halls only) » Catered accommodation » Late meals » Breakfast » Guest meals » Brunch » Special diatery requirements » Dinner 60 LONDON TRANSPORT » Bicycles » Car parking » Public transport 62 METROPOLITAN POLICE STAY SAFE GUIDE » Everyday safety advice 64 USEFUL CONTACTS » Accommodation and Hospitality Office » FPA (talking sense about sex) » Finance Office » Frank (drugs helpline) » Warden » Helpguide (guide to mental and emotional health) » Hall Manager » London Nightline (listening) » Transport for London » Mind (mental health charity) » NHS » The Mix (essential support for under 25s) » NUS (National Union of Students) » National Debtline » Student Loan Company » Samaritans (confidential listening) » Beat (eating disorder helpline) » Switchboard (LGBT+ helpline) » Citizen Advice Bureau » Terrence Higgins Trust (HIV) » Drink Aware Part 2 68 COLLEGE HALL » The Warden » Bike store » Housekeeping » Amenities and facilities » Hall notice boards » Catering » Internet » Fire alarm and assembly point » Repairs » Common rooms » Personal welfare » Appeals against damage charges » Music Room » Social and recreational » Lost keys, property, etc. » Courtyard garden » Anti-social or illegal behaviour » Transport links » Laundrette » Emergencies » Recycling and waste » Local hospital (A&E) 72 CONNAUGHT HALL » The Warden » Bike store » Repairs » Amenities and facilities » Hall notice boards » Lost keys, property, etc. » Internet » Fire alarm and assembly point » Appeals against damage charges » Common rooms » Personal welfare » Transport links » Music Room » Social and recreational » The bar » Anti-social or illegal behaviour » Courtyard garden » Emergencies » Access to roof » Local hospital (A&E) » Laundrette » Housekeeping » Recycling and waste » Catering 4 Intercollegiate Halls of Residence 76 GARDEN HALLS » The Warden » Recycling and waste » Local hospital (A&E) » Amenities and facilities » Bike store » Housekeeping » Internet » Hall information screens » Catering » Mail keys » Fire alarm and assembly point » Repairs » Common Room » Personal welfare » Appeals against damage charges » Music Room » Social and recreational » Lost keys, property, etc. » Courtyard » Anti-social or illegal behaviour » Transport links » Laundrette » Emergencies 80 ELEANOR ROSA HOUSE » The Warden » Recycling and waste » Local hospital (A&E) » Mail keys » Bike store » Housekeeping » Amenities and facilities » Hall notice boards » Repairs » Common Room » Fire alarm and assembly point » Appeals against damage charges » Roof garden » Personal welfare » Lost keys, property, etc. » Bookable Kitchen » Social and recreational » Transport links » Internet » Anti-social or illegal behaviour » Laundrette » Emergencies 84 INTERNATIONAL HALL » The Warden » Recycling and waste » Local hospital (A&E) » Amenities and facilities » Bike store » Housekeeping » Internet » Hall notice board » Catering » Common rooms » Fire alarm and assembly point » Repairs » Music Room » Personal welfare » Appeals against damage charges » Garden/Courtyard » Social and recreational » Lost keys, property, etc. » Squash court » Anti-social or illegal behaviour » Transport links » Laundrette » Emergencies 88 LILLIAN PENSON HALL » The Warden » Recycling and waste » Local hospital (A&E) » Amenities and facilities » Hall notice board » Housekeeping » Internet » Fire alarm and assembly point » Catering » Common rooms » Personal welfare » Repairs » Study Room » Social and recreational » Appeals against damage charges » Music Room » Anti-social or illegal behaviour » Lost keys, property, etc. » Laundrette » Emergencies » Transport links 92 NUTFORD HOUSE » The Warden » Bike store » Local hospital (A&E) » Amenities and facilities » Hall notice board » Housekeeping » Internet » Fire alarm and assembly point » Catering » Common rooms » Recycling and waste » Repairs » Music Room » Personal welfare » Appeals against damage charges » Garden » Social and recreational » Lost keys, property, etc. » Laundrette » Anti-social or illegal behaviour » Transport links » Recycling and waste » Emergencies Intercollegiate Halls of Residence 5 Senate House WELCOME I understand that you will be thinking about what will happen in the academic year ahead. Here at the Intercollegiate Halls of Residence, we promise that we will not compromise our standards, and we’re working hard to ensure you have a great experience while staying with us. Staying in student halls is a rite of passage that has been enjoyed by students for many years, and we want you to do the same. To this aim, the University is working on our ‘Safe to Stay’ programme which details what we can do to support your time away from home. As the pandemic progresses, social distancing requirements, UK Government guidance and other measures that ensure our Halls are safe for all residents and staff members will guide how we operate on-site. It is our commitment that we will continue to work hard to adapt to how we deliver our services to you, so your stay is safe, enjoyable and problem- free as possible. Providing a secure, supportive, and friendly environment where you can study and socialise has been the compass of what we do at the University of London. We are introducing a range of measures and initiatives to ensure you will continue enjoying that either online or at our social distancing events this year. Remember that you are not alone; there is the Hall Management Team, Wardens and Resident Advisors here to talk to if you have any concerns whatsoever. To assist us in keeping everyone safe, please do read the handbook and Covid19 supplement, which also forms part of your Licence Agreement, as you will need to refer to it during your stay. The Intercollegiate Halls of residence is a safe space for everyone. Please join us in respecting and celebrating all our residents, staff, and guests, of every age, race, religion, sexuality, nationality, disability, and gender identity. I hope you have many positive experiences and can share these with friends that you make during your time here. We look forward to welcoming you to the Intercollegiate Halls community and providing an excellent residential experience in our Halls. Andrew Howarth Head of Residential Accommodation Intercollegiate Halls of Residence 7 This Handbook aims to help you understand the hall, its structure, and normal procedures. It forms part of your INTRODUCTION licence agreement with the University. It should be read in conjunction with, and interpreted so as to be consistent with, the Intercollegiate Halls of Residence Licence Agreement. You are expected to observe the letter and spirit of these conditions; any breaches will be dealt with under the