American Express Centurion Bank V. Johnson, 2012 IL App (1St) 103413-U
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Helpful Tips to Reducing Disputes How to Manage Dispute Inquiries and Chargebacks Understanding Merchant Disputes & Chargebacks
Helpful Tips to Reducing Disputes How to manage Dispute Inquiries and Chargebacks Understanding Merchant Disputes & Chargebacks What’s Inside: American Express Dispute Process 2 How to Reduce Disputes 3 Frequently Asked Questions 5 Appendix 6 This guide is intended to provide you with general A Chargeback happens when American Express debits your guidance on how to manage Disputes inquiries and upfront account after a dispute is closed due to various reasons. An Chargebacks, information about your role in the process and example of some of the reasons could be: a Cardmember has recommendations to help you avoid Disputes. provided evidence of an unauthorized transaction, you do not reply to a dispute inquiry within the specified timeframe or the A Dispute happens when a Cardmember doesn’t recognize a response is insufficient. transaction, does not agree with the amount of the transaction, or wants additional information about the transaction. FOR MORE INFORMATION, VISIT AMERICANEXPRESS.CA/MERCHANTPOLICY OR CALL 1-800-268-9877 American Express Dispute Process A CARDMEMBER DISPUTES A CHARGE INQUIRY INQUIRY A notification you receive if a Cardmember disputes a charge American Express sends an Inquiry notice from your business and we cannot resolve it using the documents we have on file. SUBMIT DOCUMENTS We may request that you send supporting documents of the transaction. I.e.: Signed Record Of Charge (ROC); cancellation policy, terms and conditions, proof of Cardmember consent etc… CASE RESOLVED CHARGEBACK The case may be resolved in your favor A Chargeback will be processed if: your if you provide the appropriate supporting reply is insufficient; you do not reply on documents and information within the time; or you authorize us. -
Summary of Credit Terms- Union Bank® Cashback Rewards Visa® Card
Summary of Credit Terms- Union Bank® Cashback Rewards Visa® Card PLEASE NOTE: If you apply for the Union Bank Cashback Rewards Visa Card and meet our eligibility criteria for the Visa Signature® Card, you agree that we may consider your application as one for (and upgrade you to) the Union Bank Cashback Rewards Visa Signature Card. Interest Rates and Interest Charges Annual Percentage Rate Introductory APR for the first 12 months that your account is open. (APR) for Purchases 0.00% After that, your APR will be 13.99% to 23.99%, based on your creditworthiness. This APR will vary with the market based on the Prime Rate. APR for Balance Transfers 0.00% Introductory APR for the first 12 months that your account is open. After that, your APR will be 13.99% to 23.99%, based on your creditworthiness. This APR will vary with the market based on the Prime Rate. APR for Cash Advances 25.25%. This APR will vary with the market based on the Prime Rate. Penalty APR None Paying Interest Your due date is at least 21 calendar days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the transaction date. Minimum Interest Charge If you are charged interest, the charge will be no less than $1.75. For Credit Card Tips from To learn more about factors to consider when applying for or using a credit card, visit the the Consumer Financial website of the Consumer Financial Protection Bureau at Protection Bureau http://www.consumerfinance.gov/learnmore. -
Check Card Agreement and Disclosure Statement
Notice of Customer Rights and Liabilities ASPIRATION CHECK CARD AGREEMENT AND DISCLOSURE STATEMENT Aspiration Financial, LLC (“Aspiration”) has arranged with Bank (defined below) for the issuance of Mastercard cards to the customers of Aspiration. When you use this Card, you will be accessing the Available to Withdraw balance in your Aspiration Cash Management Account. This Agreement is made among you, Aspiration and Bank and explains the types of Transactions that you can perform with your Mastercard Card (“Card”), as well as your rights and responsibilities concerning your usage and safekeeping of the Card. You agree to be legally bound by the terms and conditions set forth in this Agreement. IMPORTANT If you believe your Card or personal identification number (“PIN”) has been lost or stolen or has become known to unauthorized persons or that someone has used or may use your Card or PIN without your permission: Notify Aspiration by: Telephoning Aspiration at: 800-683-8529 or Writing Aspiration at: 4551 Glencoe Avenue, Marina Del Rey, CA 90292 For all other questions: Telephone or write Aspiration. 1. Definitions. Unless the context otherwise requires, the capitalized terms used in this Agreement have the meanings specified below: “Account” refers to your Aspiration Cash Management Account. Termination of your Account will result in the immediate termination of your Card. Your Card may be terminated by us without resulting in termination of your Account. “ATM” means automated teller machine. “ATM Withdrawal” means a Transaction in which you receive cash from an ATM. “Authorization” means a Transaction in which you authorize others to place a hold on your Available Balance to ensure future payment. -
Mastercard Debit Card Disputes
MASTERCARD DEBIT CARD DISPUTES Please follow this guide to help us process your Mastercard dispute promptly. Requirements for Processing Your Dispute We’ll begin our investigation based on the date we are notified of your disputed transaction(s). Mastercard requires that you attempt to resolve the dispute directly with the merchant before a dispute can be filed. You must provide documentation of your contact with the merchant before we can submit your request to Mastercard. Complete, sign, and return the Mastercard Cardholder Dispute Notification form to us. Select the statement on the form that best describes your dispute. Use the Additional Comments section to further explain the transaction and the nature of your dispute, or if none of the statements describe your dispute. Include any and all documentation to support your dispute when you return the form. Sending Required Documentation to BECU Please be sure your dispute is complete, thorough, and accurate before returning the Mastercard Cardholder Dispute Notification form and your supporting documentation to us. You can return the form and documentation by one of the following: Fax: 206.805.5663 Or mail to: P.O. Box 97050 Seattle, WA 98124-9750 Attn: Card Services What’s Next? We’ll initiate the dispute process with Mastercard once we have the required information (complete dispute form and supporting documentation). We’ll review your submission for completeness, and may request additional information as necessary. You must respond to requests for additional information during the Mastercard dispute process. Within 10 business days from the date we receive notification of your disputed transaction(s), we’ll either resolve your dispute, or issue a provisional credit to your account for the amount of the dispute while our investigation continues. -
Mastercard Frequently Asked Questions Platinum Class Credit Cards
Mastercard® Frequently Asked Questions Platinum Class Credit Cards How do I activate my Mastercard credit card? You can activate your card and select your Personal Identification Number (PIN) by calling 1-866-839-3492. For enhanced security, RBFCU credit cards are PIN-preferred and your PIN may be required to complete transactions at select merchants. After you activate your card, you can manage your account through your Online Banking account and/or the RBFCU Mobile app. You can: • View transactions • Enroll in paperless statements • Set up automatic payments • Request Balance Transfers and Cash Advances • Report a lost or stolen card • Dispute transactions Click here to learn more about managing your card online. How do I change my PIN? Over the phone by calling 1-866-297-3413. There may be situations when you are unable to set your PIN through the automated system. In this instance, please visit an RBFCU ATM to manually set your PIN. Can I use my card in my mobile wallet? Yes, our Mastercard credit cards are compatible with PayPal, Apple Pay®, Samsung Pay, FitbitPay™ and Garmin FitPay™. Click here for more information on mobile payments. You can also enroll in Mastercard Click to Pay which offers online, password-free checkout. You can learn more by clicking here. How do I add an authorized user? Please call our Member Service Center at 1-800-580-3300 to provide the necessary information in order to qualify an authorized user. All non-business Mastercard account authorized users must be members of the credit union. Click here to learn more about authorized users. -
Your Guide to Managing Cardmember Disputes Online
Your guide to managing Cardmember disputes online GUIDEAMERICANEXPRESS.COM.HK/MERCHANT How to manage your Cardmember disputes online This guide will give you a general overview about Cardmember disputes, This guide explains: followed by guidance on how to manage your American Express Cardmember disputes online. It will allow you to find your way around the site and locate Cardmember dispute background and resolution process 3 the information you need in order to take the actions you want. Logging in and enrolling in Cardmember disputes 4 Your summary view 5 The Cardmember disputes summary table 6 Filtering the Cardmember disputes summary table 7 Filtering by location and date 8 Customising the Cardmember disputes summary table 9 Getting the details of a case 10 Searching, downloading and printing reports 11 Taking action 12 - 13 Responding to multiple Cardmember disputes at once 14 Checking your email for notifications 15 Your guide to managing Cardmember disputes online 2 The benefits of managing Cardmember disputes online Managing and responding to Cardmember disputes is made easy with the online disputes tool available on the Merchant website. Online disputes Cardmember questions Cardmember dispute allows you to see all open and urgent Cardmember disputes for your a charge business locations with the ability to upload documents and respond American Express informs you via online. After attempting to resolve in-house, American Express requires additional email of a new or urgent Cardmember information from Merchant. query. You can review the case Why resolve Cardmember disputes online? information online. Managing Cardmember disputes online is quicker and can also help you avoid ‘no-reply’ chargebacks. -
Consumer Experiences with Credit Cards
December 2013 Vol. 99, No. 5 Consumer Experiences with Credit Cards Glenn B. Canner and Gregory Elliehausen, of the Division of Research and Statistics, prepared this article. Shira E. Stolarsky and Madura Watanagase provided research assistance. By offering consumers both a means to pay for goods and services and a source of credit to finance such purchases, credit cards have become the most widely used credit instrument in the United States. As a payment device, credit cards are a ready substitute for checks, cash, and debit cards for most types of purchases. Credit cards facilitate transactions that would otherwise be difficult or costly, such as purchases over the Internet, by telephone, or out- side the country. As a source of unsecured credit, credit cards provide consumers the option to finance at their discretion the purchase of an item over time without having to provide the creditor some form of collateral such as real estate or a vehicle. Moreover, the small required minimum payments on credit card balances allow consumers to determine themselves how quickly they want to repay the borrowed funds. Credit cards have other benefits as well, such as security protections on card transactions and rewards for use. All of these features have been valuable to consumers and have helped promote the widespread holding and use of credit cards. Recent fluctuations in economic activity and changes in the regulation of credit cards have greatly affected the credit card market. As a consequence of the Great Recession and the slow economic recovery that has ensued, many consumers have experienced difficult financial cir- cumstances.1 During much of this period large numbers of consumers fell behind on their credit card payments, causing delinquency and charge-off rates to rise sharply. -
In Re Sam Callas; Michael K. Desmond, Not Individually but As Chapter 7
United States Bankruptcy Court Northern District of Illinois Eastern Division Transmittal Sheet for Opinions for Publishing and Posting on Website Will this opinion be published? Yes Bankruptcy Caption: Sam Callas Adversary Caption: Michael K. Desmond, not individually but as chapter 7 trustee for the bankruptcy estate of Sam Callas, v. American Express Centurion Bank, Inc. Bankruptcy No. 13 B 43900 Adversary No. 15 A 00140 Date of Issuance: September 27, 2016 Judge: Janet S. Baer Appearances of Counsel: Attorney for Plaintiff: Michael K. Desmond Figliulo & Silverman PC 10 South LaSalle Street, Suite 3600 Chicago, IL 60603 Attorney for Plaintiff: David L. Freidberg Law Office of David L. Freidberg, PC 1954 First Street, Suite 164 Highland Park, IL 60035 UNITED STATES BANKRUPTCY COURT NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION IN RE: ) Bankruptcy Case No. 13 B 43900 ) SAM CALLAS, ) Chapter 7 ) Debtor. ) Honorable Janet S. Baer ___________________________________ ) ) MICHAEL K. DESMOND, not individually ) but as chapter 7 trustee for the bankruptcy ) estate of SAM CALLAS, ) Adversary Case No. 15 A 00140 ) Plaintiff, ) ) v. ) ) AMERICAN EXPRESS CENTURION ) BANK, INC., ) ) Defendant. ) ___________________________________ ) MEMORANDUM OPINION Michael K. Desmond (the “Trustee”), as chapter 7 trustee for the bankruptcy estate of Sam Callas (the “Debtor”), filed a six-count adversary complaint against American Express Centurion Bank, Inc. (“American Express”), seeking to avoid and recover from American Express allegedly preferential or fraudulent transfers made by Katina Callas, the Debtor’s non- filing spouse (“Katina”), to American Express pursuant to 11 U.S.C. §§ 547(b), 548(a)(1), and 550(a) of the Bankruptcy Code.1 The Trustee also seeks disallowance of American Express’s claims against the bankruptcy estate under §§ 502(d) and (j) until American Express pays to the 1 Unless otherwise noted, all statutory and rule references are to the Bankruptcy Code, 11 U.S.C. -
Durbin Debit Dynamics
TouchNet LIVE! Confidential COHEAO Annual Conference 2012 Durbin Debit Dynamics John McElroy, Business Development TouchNet Wall Street Reform and Consumer Protection Act of 2010 [ Dodd-Frank Act] • 533 new regulations • 60 studies Senator Richard Durbin (D-IL) • 94 reports The “Durbin Amendment” Where the Money Goes Sources: GAO (analysis); Art Explosion (images). (c) 2011 TouchNet Information Systems, Inc. All rights reserved. 1 TouchNet LIVE! Confidential Discount vs. Interchange Issuer’s Cost Your Bank & Processor 87% Card Issuing BkBank 44%* Visa and Mastercard REWARDS National Retailers Association estimates it cost the average American Family $427 per/year in higher retail prices * http://www.bos.frb.org/economic/ppdp/2010/ppdp1003.pdf Durbin’s Primary Issues High Fees (1.4%) Rewards (44%) Inflated Retail Prices Monopolies forming Senator Richard Durbin (D-IL) What Monopoly? Debit = PIN Debit Credit = Signature Debit Issuers “Banks” Interlink & Maestro NO CAP $$$ • Rewards! • Lower Fees • No PIN Required • Less Risk w/PIN • No Added Txn Fee • Fewer Chargebacks $.50 • Zero Liability CAP 1.4% Merchants Consumer “Schools” s “Students ” (c) 2011 TouchNet Information Systems, Inc. All rights reserved. 2 TouchNet LIVE! Confidential Who’s Regulated and Who’s Not? Fed Regulated DEBIT INTERCHANGE Durbin Amendment Key Components (for Merchants) 1. FRB to regulate debit interchange 2. Issuers must provide access to 2 unaffiliated debit networks 3. Merchants have the right to route transactions 4. Discount for “cash-like” payments 5. Min / Max for credit cards 1. Debit Card Interchange Regulation 21 cents for allowable costs 1 cent for fraud prevention 5 basis points ad valorem 5 cents per $100 Effective October 1, 2011 (c) 2011 TouchNet Information Systems, Inc. -
White Paper on CAPS for PSD2 Created by Equens SE, Nets And
White Paper on CAPS for PSD2 A White Paper on draft suggestions for the practical realisation of TPP access as described in the revised Payment Services Directive (PSD2) by adopting an open, optional Controlled Access to Payment Services (CAPS) methodology. created by Equens SE, Nets and VocaLink August 2015 Abstract The authors VocaLink, Nets and Equens, which are all payments processors, endorse the intent behind PSD2 to drive future innovation in payments, and they promote the development of an optional open framework for Controlled Access to Payment Services (CAPS) to support adoption of the Account Information and Payment Initiation services as described in the PSD2. CAPS consist of three layers: 1) A PSD2 Compliance Layer which ensures basic conformance to PSD2 implementation, 2) an optional but contracted CAPS Framework layer with a range of services for managing authentication, liability controls, quality of service, dispute management and mobility, and 3) A CAPS Plus layer which enables a standardised access to additional services beyond the scope of PSD2. The authors argue that there are benefits for all actors in account based payments (End-user, Merchants, TPPs and AS PSPs) by creating a framework which will avoid fragmentation, and build trust in the new Payment Initiation and Account Information services proposed in the PSD2. The CAPS framework is an optional toolbox service which could form a key role in the adoption of account and payment services, promoting competition and innovation for these services within the EU. The concept is open and thus this paper calls for others to participate in the promotion of CAPS. -
A Brief Postwar History of U.S. Consumer Finance
Andrea Ryan, Gunnar Trumbull, and Peter Tufano A Brief Postwar History of U.S. Consumer Finance In this brief history of U.S. consumer fi nance since World War II, the sector is defi ned based on the functions delivered by fi rms in the form of payments, savings and investing, bor- rowing, managing risk, and providing advice. Evidence of major trends in consumption, savings, and borrowing is drawn from time-series studies. An examination of consumer deci- sions, changes in regulation, and business practices identifi es four major themes that characterized the consumer-fi nance sector: innovation that increased the choices available to con- sumers; enhanced access in the form of consumers’ broaden- ing participation in fi nancial activities; do-it-yourself con- sumer fi nance, which both allowed and forced consumers to take greater responsibility for their own fi nancial lives; and a resultant increase in household risk taking. he postwar history of consumer fi nance in the United States has T been a story of growth—in variety, in access, and in freedom of choice. Postwar consumerism followed increases in household income and wealth. These trends drove demand for many products and ser- vices, including fi nancial products and services. Firms responded with innovations that offered consumers more choices, including electronic banking (i.e., direct deposit of paychecks and automated-teller-machine [ATM] transactions), credit and debit cards, thousands of mutual funds, and complex mortgages. The increasing variety of products accompa- nied broadening access. More people could get mortgages and purchase homes; more people could invest in low-cost portfolios through mutual funds and exchange-traded funds. -
Consumer's Edge
Consumer’s Edge Consumer Protection Division, Maryland Office of the Attorney General Brian E. Frosh, Maryland Attorney General Credit Card Offers: What’s the Catch? The offers fill your mailbox: pre-approved credit cards, low Since June of 2010, the Federal Reserve has stipulated that interest rates, 0% interest balance transfer offers, frequent credit card companies must limit most of their penalties to flier miles or rebates, and more. They sound good, but many $25, unless a consumer has a consistent history of violations. consumers apply for new credit cards only to find that the In addition, credit card companies cannot charge consumers low interest rate doesn’t last or that the card comes with multiple fees for violating the same late payment, and penalty unexpected fees. To protect yourself: Read the details of the fees cannot exceed the owed dollar amount. For example, if a credit card offer before you apply for the card, and make sure bill is $10, the penalty fee cannot exceed $10. you fully understand the terms being offered. Balance transfer fee. Some cards, even if they offer 0% in- Although the rules require the card companies to make terest on balance transfers, charge a fee to transfer the balance disclosures more easily understood, the details may still be from one credit card to another. For example, a 4% balance in the small print. You might be surprised at what you find. transfer fee on a $2,000 balance transfer would cost you $80. Below are some things to consider when reviewing a credit And be careful to make certain that the balance transfer plus card offer: any balance transfer fee does not cause you to exceed your Interest rates.