PRESENTATION ON THE GUGULETHU LO STATUS Presentation to Sub-Council 14 30/10/2020 Presentation Outline/Overview

 Gugulethu Local Office  Areas Serviced at Service-Points  Nyanga Service-Point  Phillipi Service-Point  Beautiful Gate Service-Point  Type of Service Rendered  Current Status  Office Operations  Desired State  Contacts Gugulethu Local Office

The South African Social Security Agency (SASSA) Services in the are rendered from 16 Local Offices divided into 5 Districts, namely: • Metro 1: Bellville, , Wynberg and Athlone • Metro 2: Gugulethu, , and Eersteriver • Boland/Overberg: Paarl, Worcester and Caledon • Eden/Karoo: Beaufort West, Oudtshoorn and George • West Coast: Vredendal and Vredenburg The Gugulethu Local Office operates under Metro 2 District within Municipality serving the population at the following areas  Gugulethu: Through the Local Office located at Ward 41 within the Greater Gugulethu  Phillipi Service-Point: Operating at Browns Farm  Nyanga/Zolani Centre: Located at Terminius Road alongsite of the Community Hall  Beautiful Gate: Service Point at The Beautiful Gate next to Phillipi East Police Station Areas Serviced at Service-Points

The Local Office footprint is stretched to provide access to SASSA services at three (3) service-points namely • Beautiful Gate: In Phillipi East covering Phillipi East, Old and Lower Crossroad including Marikana Informal Settlements • Browns Farm: At situated at Phillipi Library covering entire Phillipi and informal settlements around Phillipi West, Sweet Homes and part of Samora Machel’s informal settlement. • Zolani Centre at Nyanga Thusong Centre covering entire Nyanga area, Lusaka, KTC, White City and Endlovini Nyanga: Zolani Centre

Structure and Challenges • The facility belongs to PDSD and is shared on an equal basis • PDSD is the main custodian of the facility • Maintenance tasks on SASSA site are delayed • Floor layout not favorable for SASSA business process • Poor infrastructure to support office settings • Poor ablution system needing a total revamping Operations • Facility was used by 10 Officials from Monday to Thursday prior Covid-19 • Facility has been Closed by Unions and Dept of Labour in April 2019 as the structure was found to be Non-Compliant to OHS. Phillipi/Browns Farm Service-Point

Structure and Challenges • The facility belongs City of Cape Town • Infrastructure lay-out not favourable to support office settings and SASSA business process • Area cannot accommodate a minimum of 5 staff members • Concern over Safety of Officials and Assets Operations • Facility was used by 5 Officials from Monday to Thursday prior covid-19 • Facility has been Closed by City of Cape Town • Officials reluctant to return fearing for their safety Beautiful Gate Service-Point

Structure and Challenges • The facility belongs to NGO • Infrastructure lay-out not favourable to support office settings for SASSA business process • Two cottage used as office • Area cannot accommodate more than 5 clients at a time in a cottage • Concern to queuing clients during unfavourable weather condition Operations • Facility was used by 7 Officials from Monday to Thursday prior Covid 19 • Facility is closed for client-service but is used for back-office activities including an the management of upcoming on-line application process Type of Service Rendered

Grant Type Monthly Amount Payable

Child Support grant R440 R1860

Older Person's grant R1880 ( from 75 years and above)

War Veteran's grant R1880

Grant in Aid R420

Disability grant R1860

Foster Care Grant R1040

Care-Dependency Grant R1860 Current Status

General Challenges • Local Office structure belongs to PDSD • Closure of the three (3) Service-points • Office operate with 50% of staff due to covid-19 regulations ( office accommodate max of 20 without adhering to social distancing) • Sleep-overs and payment for queue- standers creating confusions and commotion • Criminality around the Office/robberies • Intimidations, harassment and terrorizing of officials by other organizations within the community Operations • Office is fully operational from Monday to Friday Office Operations

Prior Lockdown During Covid-19

Mondays: Mondays and Tuesdays:  Old age, Foster Care Grants and SRD  Old age and FCGs

Tuesdays: Wednesday and Thursday:  Child Grants and Foster Care  CSG and Foster Care

Wednesdays and Thursdays: Fridays: Disability,  Disability, Care Dependency, Grant in Aid  Care Dependency, Grant in Aid

Friday:  SRD applications and Office special projects Desired State

• Opening new offices solely for SASSA business • Activation of On-Line Grant application • Assurance of safety and security to staff • Visible policing at all Service Office • No interruption, destruction of service at the office • No pressure from community structures Operations • Office is fully operational from Monday to Friday Contacts

• Ms Z0liswa Lonja: District Senior Manager: Metro 2 • 021 377 200 • 072 174 9716 • [email protected]

• Freddy Sebothoma: Local Office Manager: Gugulethu • 021 684 4777 • 082 806 3470 • [email protected]

• Mpendulo Siyo: Assistant Manager Operations: Gugulethu • 021 684 4700 • [email protected]