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Who We Are Who We Are Overview of MS&AD Overview of MS&AD Who We Are Who We Are Overview of MS&AD Overview of MS&AD MS&AD’s Story of Value Creation 〈 Approach toward resolving social issues 〉 Contribute to the Development of a Vibrant Society and Help Secure a Sound Future for the Planet The MS&AD Insurance Group was formed with three groups of insurance companies being integrated with the mission“to contribute to the development of a vibrant society and help secure a Identify and sound future for the planet, by enabling safety and peace of mind through the global insurance and inform on risks financial services businesses.” To realize our vision of society, we need to face those social issues that impede this vision and promptly identify various risks stemming from the issues. Then, through a variety of products and services, we need to prevent risks from occurring or minimize the impact of those risks and to reduce the economic burden when those risks materialize. By doing so, we help create an environment where customers can live and conduct business in a secure manner. That is our story of value creation. Prevent risks from occurring/ Reduce the minimize economic burden the impact Bringing Vision to Reality Major social issues that Creating Shared Value Rapid Social Change Our Image of Society in 2030 the Group can help resolve (CSV initiatives) ▶ Deal with new risks Diversified/large-scale accidents ▶ Create a safer mobility society 1 and disasters ▶ Strive for resilient community development ▶ Support“good health and longevity” Resilient and The global environment approaching 2 its limit (e.g. climate change and ▶ Contribute to climate change mitigation and adaptation Sustainable Climate Change Detriment to Natural Technological depletion of resources) ▶ Strive to improve the sustainability of natural capital Capital Innovation ▶ Work toward the realization of“leaving no one behind” Mounting burden of nursing/ Society 3 medical care associated with an aging population Decline in social vitality due to Declining Birthrate and Growing Population / 4 widening inequalities Aging Population Widening Inequalities 012 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 013 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section Who We Are Overview of MS&AD Overview of MS&AD MS&AD’s Story of Value Creation 〈 Approach toward resolving social issues 〉 Contribute to the Development of a Vibrant Society and Help Secure a Sound Future for the Planet The MS&AD Insurance Group was formed with three groups of insurance companies being integrated with the mission“to contribute to the development of a vibrant society and help secure a Identify and sound future for the planet, by enabling safety and peace of mind through the global insurance and inform on risks financial services businesses.” To realize our vision of society, we need to face those social issues that impede this vision and promptly identify various risks stemming from the issues. Then, through a variety of products and services, we need to prevent risks from occurring or minimize the impact of those risks and to reduce the economic burden when those risks materialize. By doing so, we help create an environment where customers can live and conduct business in a secure manner. That is our story of value creation. Prevent risks from occurring/ Reduce the minimize economic burden the impact Bringing Vision to Reality Major social issues that Creating Shared Value Rapid Social Change Our Image of Society in 2030 the Group can help resolve (CSV initiatives) ▶ Deal with new risks Diversified/large-scale accidents ▶ Create a safer mobility society 1 and disasters ▶ Strive for resilient community development ▶ Support“good health and longevity” Resilient and The global environment approaching 2 its limit (e.g. climate change and ▶ Contribute to climate change mitigation and adaptation Sustainable Climate Change Detriment to Natural Technological depletion of resources) ▶ Strive to improve the sustainability of natural capital Capital Innovation ▶ Work toward the realization of“leaving no one behind” Mounting burden of nursing/ Society 3 medical care associated with an aging population Decline in social vitality due to Declining Birthrate and Growing Population / 4 widening inequalities Aging Population Widening Inequalities 012 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 013 The MS&AD’s Story of Value Creation Contributing to the Development of a Vibrant Society and Creating Value in Partnership （see P. 24） Resources Supporting MS&AD Helping Secure a Sound Future for the Planet with Stakeholders We are utilizing the diverse resources of the Group’s Social Issues Our goals are to create social value together with our business activities as the impetus to create new value. stakeholders through the output of our business activities. Diverse risks surrounding society Resilient and (FY2019) Customers Shareholders Agents Business Partners 1 Diversified/large-scale accidents Sustainable Society and disasters Employees Local Communities/International Society Environment Global environment approaching its limit 2 (results for FY2019) Financial Capital (Climate change and depletion of resources, etc.) Financial Capital Mounting burden of nursing/medical 3 care associated with aging population Stability in people’s lives ● Sufficient and sound financial base enabling ● Increase capital efficiency 4 Decline in social vitality due to Dynamic business activities the underwriting of customers’ risks widening inequalities ● Increase Group Adjusted Profit Group Adjusted ¥233.1 billion ● Returns to shareholders Profit Consolidated net assets ¥2,494.0 billion * Total Shareholder Return (TSR) Group Adjusted is the ratio calculated by 8.0% dividing the return (dividends ROE Human Capital and capital gains) on investments in stocks over a TSR＊ of past specified period by the share 8.5% ● Global and diverse human assets Provision of price (investment amount). 5 years ● Professional human assets with sophisticated MS&AD’s expertise related to insurance, risks, etc. Business Model safety and Human Capital Consolidated number of employees 41,582 peace of mind ● Provide working environments that offer greater amenities and support personal growth Intellectual Capital ● Provide employment that is stable and gives due consideration to work-life balance ● Expertise and trustworthiness supported Employee Days of paid vacation 1 4.4 points 2 15.7 by a lengthy history and experience satisfaction level used per employee/year 1. This measures the level of employees’ feeling pride or job satisfaction. (The ● Most abundant risk data in Japan and the ASEAN region Global insurance / figure is an average for all employees based on a survey of employees‒6 points Reduce the financial services business represents perfect satisfaction.) Number of risk surveys conducted 1,312 2. Average number of vacation days acquired by all employees with respect to economic burden Five Business Domains “regular/carryover vacation days” as well as “special vacation days” Social and Relationship Capital Intellectual Capital Domestic Non-Life ● Foster the development of employees with high levels of ● No. 1 in the scale of its customer base in Japan ▶ P. 54 Insurance Business specialized expertise Number of individual Approx. 43 million ● Provide products and services that respond to changing and customers in Japan Identify and diverse customer needs Domestic Life ● Provide society with risk-related surveys and research results Number of corporate Approx. 2.4 million ▶ P. 56 inform on risks Insurance Business customers in Japan Research reports issued1 85 Number of actuaries2 111 1. We issued reports on diverse subjects including CSR, corporate risks, BCM, ● No. 1 in gross premiums written in the ASEAN region workers’ compensation risks, transportation risks, overseas crisis management Financial information and infectious disease information. ● No. 1 in the size of its agent network in Japan ▶ P. 60 2. Number of professional actuaries employed by MS&AD Group with specialized Services Business International Business skills for making full use of probability, statistical and other mathematical Number of domestic techniques used in product development, risk management, financial non-life insurance agents 84,676 Prevent risks ▶ soundness confirmation and other processes (as of April 1, 2020) Domestic from occurring/ Risk-Related marketing bases1 branches/ offices ▶ P. 62 258 999 minimize Services Business P. 58 Social and Relationship Capital 2 the impact Domestic claims handling service centers 419 ● Disburse insurance payment of claims and benefits appropriately and speedily ● Overseas bases3 50 countries/regions ● Provide services to prevent accidents and disasters from occurring ● Provide a high-quality and diverse agent network ● Relationships with leading companies in other sectors ● Fulfill corporate social responsibility through cooperative including the Toyota Group, the Nippon Life Group, the relationships with business partners Mitsui Group and the Sumitomo Group ● Provide products and services that protect such social capital as social infrastructure, government services, etc. 1. Simple sum of the number of bases at domestic insurance companies (as of April 1, 2020) Insurance Customer 2. Simple sum of the number of claims handling service centers at domestic non-life claims paid1 ¥2,403.8 billion satisfaction2 96.5％ insurance companies (as of April 1, 2020) 3. Includes SLI Cayman Limited (financial services business) in the Cayman Islands 1. This represents
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