Who We Are Who We Are Overview of MS&AD Overview of MS&AD

MS&AD’s Story of Value Creation 〈 Approach toward resolving social issues 〉

Contribute to the Development of a Vibrant Society and Help Secure a Sound Future for the Planet

The MS&AD Insurance Group was formed with three groups of insurance companies being integrated with the mission“to contribute to the development of a vibrant society and help secure a Identify and sound future for the planet, by enabling safety and peace of mind through the global insurance and inform on risks financial services businesses.” To realize our vision of society, we need to face those social issues that impede this vision and promptly identify various risks stemming from the issues. Then, through a variety of products and services, we need to prevent risks from occurring or minimize the impact of those risks and to reduce the economic burden when those risks materialize. By doing so, we help create an environment where customers can live and conduct business in a secure manner. That is our story of value creation.

Prevent risks from occurring/ Reduce the minimize economic burden the impact

Bringing Vision to Reality

Major social issues that Creating Shared Value Rapid Social Change Our Image of Society in 2030 the Group can help resolve (CSV initiatives)

▶ Deal with new risks Diversified/large-scale accidents ▶ Create a safer mobility society 1 and disasters ▶ Strive for resilient community development ▶ Support“good health and longevity” Resilient and The global environment approaching 2 its limit (e.g. climate change and ▶ Contribute to climate change mitigation and adaptation Sustainable Climate Change Detriment to Natural Technological depletion of resources) ▶ Strive to improve the sustainability of natural capital Capital Innovation ▶ Work toward the realization of“leaving no one behind” Mounting burden of nursing/ Society 3 medical care associated with an aging population

Decline in social vitality due to Declining Birthrate and Growing Population / 4 widening inequalities Aging Population Widening Inequalities

012 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 013 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section Who We Are Overview of MS&AD Overview of MS&AD

MS&AD’s Story of Value Creation 〈 Approach toward resolving social issues 〉

Contribute to the Development of a Vibrant Society and Help Secure a Sound Future for the Planet

The MS&AD Insurance Group was formed with three groups of insurance companies being integrated with the mission“to contribute to the development of a vibrant society and help secure a Identify and sound future for the planet, by enabling safety and peace of mind through the global insurance and inform on risks financial services businesses.” To realize our vision of society, we need to face those social issues that impede this vision and promptly identify various risks stemming from the issues. Then, through a variety of products and services, we need to prevent risks from occurring or minimize the impact of those risks and to reduce the economic burden when those risks materialize. By doing so, we help create an environment where customers can live and conduct business in a secure manner. That is our story of value creation.

Prevent risks from occurring/ Reduce the minimize economic burden the impact

Bringing Vision to Reality

Major social issues that Creating Shared Value Rapid Social Change Our Image of Society in 2030 the Group can help resolve (CSV initiatives)

▶ Deal with new risks Diversified/large-scale accidents ▶ Create a safer mobility society 1 and disasters ▶ Strive for resilient community development ▶ Support“good health and longevity” Resilient and The global environment approaching 2 its limit (e.g. climate change and ▶ Contribute to climate change mitigation and adaptation Sustainable Climate Change Detriment to Natural Technological depletion of resources) ▶ Strive to improve the sustainability of natural capital Capital Innovation ▶ Work toward the realization of“leaving no one behind” Mounting burden of nursing/ Society 3 medical care associated with an aging population

Decline in social vitality due to Declining Birthrate and Growing Population / 4 widening inequalities Aging Population Widening Inequalities

012 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 013 The MS&AD’s Story of Value Creation

Contributing to the Development of a Vibrant Society and Creating Value in Partnership （see P. 24） Resources Supporting MS&AD Helping Secure a Sound Future for the Planet with Stakeholders We are utilizing the diverse resources of the Group’s Social Issues Our goals are to create social value together with our business activities as the impetus to create new value. stakeholders through the output of our business activities. Diverse risks surrounding society Resilient and (FY2019) Customers Shareholders Agents Business Partners 1 Diversified/large-scale accidents Sustainable Society and disasters Employees Local Communities/International Society Environment Global environment approaching its limit 2 (results for FY2019) Financial Capital (Climate change and depletion of resources, etc.) Financial Capital Mounting burden of nursing/medical 3 care associated with aging population Stability in people’s lives ● Sufficient and sound financial base enabling ● Increase capital efficiency 4 Decline in social vitality due to Dynamic business activities the underwriting of customers’ risks widening inequalities ● Increase Group Adjusted Profit Group Adjusted ¥233.1 billion ● Returns to shareholders Profit Consolidated net assets ¥2,494.0 billion * Total Shareholder Return (TSR) Group Adjusted is the ratio calculated by 8.0% dividing the return (dividends ROE Human Capital and capital gains) on investments in stocks over a TSR＊ of past specified period by the share 8.5% ● Global and diverse human assets Provision of price (investment amount). 5 years ● Professional human assets with sophisticated MS&AD’s expertise related to insurance, risks, etc. Business Model safety and Human Capital Consolidated number of employees 41,582 peace of mind ● Provide working environments that offer greater amenities and support personal growth Intellectual Capital ● Provide employment that is stable and gives due consideration to work-life balance

● Expertise and trustworthiness supported Employee Days of paid vacation 1 4.4 points 2 15.7 by a lengthy history and experience satisfaction level used per employee/year 1. This measures the level of employees’ feeling pride or job satisfaction. (The ● Most abundant risk data in Japan and the ASEAN region Global insurance / figure is an average for all employees based on a survey of employees‒6 points Reduce the financial services business represents perfect satisfaction.) Number of risk surveys conducted 1,312 2. Average number of vacation days acquired by all employees with respect to economic burden Five Business Domains “regular/carryover vacation days” as well as “special vacation days” Social and Relationship Capital Intellectual Capital

Domestic Non-Life ● Foster the development of employees with high levels of ● No. 1 in the scale of its customer base in Japan ▶ P. 54 Insurance Business specialized expertise Number of individual Approx. 43 million ● Provide products and services that respond to changing and customers in Japan Identify and diverse customer needs Domestic Life ● Provide society with risk-related surveys and research results Number of corporate Approx. 2.4 million ▶ P. 56 inform on risks Insurance Business customers in Japan Research reports issued1 85 Number of actuaries2 111 1. We issued reports on diverse subjects including CSR, corporate risks, BCM, ● No. 1 in gross premiums written in the ASEAN region workers’ compensation risks, transportation risks, overseas crisis management Financial information and infectious disease information. ● No. 1 in the size of its agent network in Japan ▶ P. 60 2. Number of professional actuaries employed by MS&AD Group with specialized Services Business International Business skills for making full use of probability, statistical and other mathematical Number of domestic techniques used in product development, risk management, financial non-life insurance agents 84,676 Prevent risks ▶ soundness confirmation and other processes (as of April 1, 2020) Domestic from occurring/ Risk-Related marketing bases1 branches/ offices ▶ P. 62 258 999 minimize Services Business P. 58 Social and Relationship Capital 2 the impact Domestic claims handling service centers 419 ● Disburse insurance payment of claims and benefits appropriately and speedily ● Overseas bases3 50 countries/regions ● Provide services to prevent accidents and disasters from occurring ● Provide a high-quality and diverse agent network ● Relationships with leading companies in other sectors ● Fulfill corporate social responsibility through cooperative including the Toyota Group, the Nippon Life Group, the relationships with business partners Mitsui Group and the Sumitomo Group ● Provide products and services that protect such social capital as social infrastructure, government services, etc. 1. Simple sum of the number of bases at domestic insurance companies (as of April 1, 2020) Insurance Customer 2. Simple sum of the number of claims handling service centers at domestic non-life claims paid1 ¥2,403.8 billion satisfaction2 96.5％ insurance companies (as of April 1, 2020) 3. Includes SLI Cayman Limited (financial services business) in the Cayman Islands 1. This represents the sum of net claims paid and life insurance claims. 2. Ratio of customers satisfied with accident response for automobile insurance (as of April 1, 2020) (MSI and ADI) Systems Supporting Corporate Value Creation Natural Capital Natural Capital Resilient systems Optimum resource Management platforms Strengthening ● ● Stable global climate system that can respond allocation and Reduce CO2 emissions to slow the pace of climate change that enable employees corporate ● Contribute to the conservation of biodiversity ● Conservation of biodiversity in nature to a changing appropriate to play active roles governance ● Reduce the environmental burden to allow sustainable use of ● environment risk management Sustainable natural resources natural resources Medium-Term Human Asset ＊ ERM Corporate Governance Employees participating in social contribution activities 27,673 ● Amount of paper used 11,080 tons Management Plan Development * Number of employees who make donations or participate in volunteer activities ▶ P. 40 ▶ P. 76 ▶ P. 79 ▶ P. 83 as an individual or part of the company(excluding employees overseas).

014 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 015 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD The MS&AD’s Story of Value Creation

Contributing to the Development of a Vibrant Society and Creating Value in Partnership （see P. 24） Resources Supporting MS&AD Helping Secure a Sound Future for the Planet with Stakeholders We are utilizing the diverse resources of the Group’s Social Issues Our goals are to create social value together with our business activities as the impetus to create new value. stakeholders through the output of our business activities. Diverse risks surrounding society Resilient and (FY2019) Customers Shareholders Agents Business Partners 1 Diversified/large-scale accidents Sustainable Society and disasters Employees Local Communities/International Society Environment Global environment approaching its limit 2 (results for FY2019) Financial Capital (Climate change and depletion of resources, etc.) Financial Capital Mounting burden of nursing/medical 3 care associated with aging population Stability in people’s lives ● Sufficient and sound financial base enabling ● Increase capital efficiency 4 Decline in social vitality due to Dynamic business activities the underwriting of customers’ risks widening inequalities ● Increase Group Adjusted Profit Group Adjusted ¥233.1 billion ● Returns to shareholders Profit Consolidated net assets ¥2,494.0 billion * Total Shareholder Return (TSR) Group Adjusted is the ratio calculated by 8.0% dividing the return (dividends ROE Human Capital and capital gains) on investments in stocks over a TSR＊ of past specified period by the share 8.5% ● Global and diverse human assets Provision of price (investment amount). 5 years ● Professional human assets with sophisticated MS&AD’s expertise related to insurance, risks, etc. Business Model safety and Human Capital Consolidated number of employees 41,582 peace of mind ● Provide working environments that offer greater amenities and support personal growth Intellectual Capital ● Provide employment that is stable and gives due consideration to work-life balance

● Expertise and trustworthiness supported Employee Days of paid vacation 1 4.4 points 2 15.7 by a lengthy history and experience satisfaction level used per employee/year 1. This measures the level of employees’ feeling pride or job satisfaction. (The ● Most abundant risk data in Japan and the ASEAN region Global insurance / figure is an average for all employees based on a survey of employees‒6 points Reduce the financial services business represents perfect satisfaction.) Number of risk surveys conducted 1,312 2. Average number of vacation days acquired by all employees with respect to economic burden Five Business Domains “regular/carryover vacation days” as well as “special vacation days” Social and Relationship Capital Intellectual Capital

Domestic Non-Life ● Foster the development of employees with high levels of ● No. 1 in the scale of its customer base in Japan ▶ P. 54 Insurance Business specialized expertise Number of individual Approx. 43 million ● Provide products and services that respond to changing and customers in Japan Identify and diverse customer needs Domestic Life ● Provide society with risk-related surveys and research results Number of corporate Approx. 2.4 million ▶ P. 56 inform on risks Insurance Business customers in Japan Research reports issued1 85 Number of actuaries2 111 1. We issued reports on diverse subjects including CSR, corporate risks, BCM, ● No. 1 in gross premiums written in the ASEAN region workers’ compensation risks, transportation risks, overseas crisis management Financial information and infectious disease information. ● No. 1 in the size of its agent network in Japan ▶ P. 60 2. Number of professional actuaries employed by MS&AD Group with specialized Services Business International Business skills for making full use of probability, statistical and other mathematical Number of domestic techniques used in product development, risk management, financial non-life insurance agents 84,676 Prevent risks ▶ soundness confirmation and other processes (as of April 1, 2020) Domestic from occurring/ Risk-Related marketing bases1 branches/ offices ▶ P. 62 258 999 minimize Services Business P. 58 Social and Relationship Capital 2 the impact Domestic claims handling service centers 419 ● Disburse insurance payment of claims and benefits appropriately and speedily ● Overseas bases3 50 countries/regions ● Provide services to prevent accidents and disasters from occurring ● Provide a high-quality and diverse agent network ● Relationships with leading companies in other sectors ● Fulfill corporate social responsibility through cooperative including the Toyota Group, the Nippon Life Group, the relationships with business partners Mitsui Group and the Sumitomo Group ● Provide products and services that protect such social capital as social infrastructure, government services, etc. 1. Simple sum of the number of bases at domestic insurance companies (as of April 1, 2020) Insurance Customer 2. Simple sum of the number of claims handling service centers at domestic non-life claims paid1 ¥2,403.8 billion satisfaction2 96.5％ insurance companies (as of April 1, 2020) 3. Includes SLI Cayman Limited (financial services business) in the Cayman Islands 1. This represents the sum of net claims paid and life insurance claims. 2. Ratio of customers satisfied with accident response for automobile insurance (as of April 1, 2020) (MSI and ADI) Systems Supporting Corporate Value Creation Natural Capital Natural Capital Resilient systems Optimum resource Management platforms Strengthening ● ● Stable global climate system that can respond allocation and Reduce CO2 emissions to slow the pace of climate change that enable employees corporate ● Contribute to the conservation of biodiversity ● Conservation of biodiversity in nature to a changing appropriate to play active roles governance ● Reduce the environmental burden to allow sustainable use of ● environment risk management Sustainable natural resources natural resources Medium-Term Human Asset ＊ ERM Corporate Governance Employees participating in social contribution activities 27,673 ● Amount of paper used 11,080 tons Management Plan Development * Number of employees who make donations or participate in volunteer activities ▶ P. 40 ▶ P. 76 ▶ P. 79 ▶ P. 83 as an individual or part of the company(excluding employees overseas).

014 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 015 Five Business Domains Harnessing the distinguishing features of each Group company, every effort is being made to provide a wide range of products and services to address diversifying risks and meet customer needs. Domestic Life Insurance Business Domestic Non-Life Insurance Business Leveraging the distinctive strengths of two group companies in protection-type and ▶ P. 56 asset-building products No. 1 position in the domestic non-life insurance market, making group-wide efforts to ▶ P. 54 comprehensively meet diverse customer needs

Products Protection-type products Features Comprehensive capabilities and global business development As Japan increasingly becomes a super-aged society, there is a growing need for medical/nursing care products as well as death benefit and other protection-type products Products Product development that creates social value in response to customer needs Sales channels The Group has developed diverse sales channels centered on cross-selling through the agents of the Group’s two core non-life insurance companies, financial institutions, professional life insurance agents and direct sales personnel Features With a focus on innovation, diversity, close relationships with local communities; striving to become a unique company with its own distinctive character Products Innovative product development as a pioneer in the field of telematics insurance

Products Asset-building and asset-inheritance products Suitable to the diversification of customer needs as Japan increasingly becomes a super-aged society, Features Professional claims handling (accident response) based on smartphones asset-inheritance products that can be used for inheritances or living donations and asset-building Products Easy-to-understand products and services and reasonable premiums type insurance products Sales channels International Business Over-the-counter sales by financial institutions (e.g., banks, securities companies) An overseas network covering 49 countries and regions＊ ▶ P. 58 No. 1 in terms of non-life gross premiums written in the ASEAN region

Financial Services Business Others1

Risk-Related Services Business 12.7% ¥29.6 billion * Excluding the Cayman Islands, where SLI Cayman Limited (financial services business) is located. (As of April 1, 2020) 2.1% ¥4.8 billion Financial Services Business Leveraging the full range of its capabilities as an insurance and financial services group to provide ▶ P. 60 new financial products and services International Business

MITSUI SUMITOMO INSURANCE Venture Capital Co., Ltd. 21.2% ¥49.4 billion FY2019 MS&AD Loan Services Co., Ltd. Group Adjusted Profit2

Domestic Life Insurance Business

Risk-Related Services Business ▶ P. 62 ¥233.1 billion Creating synergies with the insurance business by deploying global risk solution services 12.7% ¥29.7 billion

MITSUI SUMITOMO INSURANCE Care Network Co., Ltd. Domestic Non-Life Insurance Business

Fureai Do-Life Services Co., Ltd. 51.3% ¥119.5 billion

MS&AD Group companies that support the five business domains

MS&AD Business Support Co., Ltd. MS&AD Systems Co., Ltd.

MS&AD Staffing Service Co., Ltd. MS&AD Business Service Co., Ltd. 1. Including net decrease in income taxes paid during the fiscal year due to the effects of reorganization of the international business of MSI. 2. See the “Glossary of Insurance Terminology” (P. 99) for details.

016 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 017 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD Five Business Domains Harnessing the distinguishing features of each Group company, every effort is being made to provide a wide range of products and services to address diversifying risks and meet customer needs. Domestic Life Insurance Business Domestic Non-Life Insurance Business Leveraging the distinctive strengths of two group companies in protection-type and ▶ P. 56 asset-building products No. 1 position in the domestic non-life insurance market, making group-wide efforts to ▶ P. 54 comprehensively meet diverse customer needs

Products Protection-type products Features Comprehensive capabilities and global business development As Japan increasingly becomes a super-aged society, there is a growing need for medical/nursing care products as well as death benefit and other protection-type products Products Product development that creates social value in response to customer needs Sales channels The Group has developed diverse sales channels centered on cross-selling through the agents of the Group’s two core non-life insurance companies, financial institutions, professional life insurance agents and direct sales personnel Features With a focus on innovation, diversity, close relationships with local communities; striving to become a unique company with its own distinctive character Products Innovative product development as a pioneer in the field of telematics insurance

Products Asset-building and asset-inheritance products Suitable to the diversification of customer needs as Japan increasingly becomes a super-aged society, Features Professional claims handling (accident response) based on smartphones asset-inheritance products that can be used for inheritances or living donations and asset-building Products Easy-to-understand products and services and reasonable premiums type insurance products Sales channels International Business Over-the-counter sales by financial institutions (e.g., banks, securities companies) An overseas network covering 49 countries and regions＊ ▶ P. 58 No. 1 in terms of non-life gross premiums written in the ASEAN region

Financial Services Business Others1

Risk-Related Services Business 12.7% ¥29.6 billion * Excluding the Cayman Islands, where SLI Cayman Limited (financial services business) is located. (As of April 1, 2020) 2.1% ¥4.8 billion Financial Services Business Leveraging the full range of its capabilities as an insurance and financial services group to provide ▶ P. 60 new financial products and services International Business

MITSUI SUMITOMO INSURANCE Venture Capital Co., Ltd. 21.2% ¥49.4 billion FY2019 MS&AD Loan Services Co., Ltd. Group Adjusted Profit2

Domestic Life Insurance Business

Risk-Related Services Business ▶ P. 62 ¥233.1 billion Creating synergies with the insurance business by deploying global risk solution services 12.7% ¥29.7 billion

MITSUI SUMITOMO INSURANCE Care Network Co., Ltd. Domestic Non-Life Insurance Business

Fureai Do-Life Services Co., Ltd. 51.3% ¥119.5 billion

MS&AD Group companies that support the five business domains

MS&AD Business Support Co., Ltd. MS&AD Systems Co., Ltd.

MS&AD Staffing Service Co., Ltd. MS&AD Business Service Co., Ltd. 1. Including net decrease in income taxes paid during the fiscal year due to the effects of reorganization of the international business of MSI. 2. See the “Glossary of Insurance Terminology” (P. 99) for details.

016 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 017 MS&AD’s Three Strengths: Scale As a world-leading insurance and financial group, we have successfully secured sufficient capacity to meet the needs of customers worldwide. Domestic Life Insurance Business

No. 9 in premiums income among domestic life insurance companies/groups ▶Fortune Global 500: 2019 Income Ranking Group-wide Income ■ Domestic life insurance companies/groups’ ■ Net income of life insurance companies under Company/Group Name (US$ million) premiums and others ranking (FY2019) the three major non-life groups 1 Berkshire Hathaway ＄247,837 (¥ trillion) (¥ billion) Company C Group 5.50 40 ■ MS&AD G ■ Company L 34.4 34.2 2 State Farm Insurance Cos. ＄81,732 Company D Group 3.85 ■ Company M 31.2 3 People’s Insurance Co. of China ＄75,377 Company E 3.24 30 27.3 27.8 No. among Company F 25.2 5 2.59 23.9 4 Munich Re Group ＄67,226 Company G Group 2.30 20 5 MS&AD Insurance Group Holdings ＄49,610 Company H 2.26 16.5 non-life insurance 14.7 15.5 15.3 Company I 1.82 6 Tokio Marine Holdings ＄49,396 No. 9 11.6 groups in the world Company J Group 1.74 among 10 8.7 8.3 8.1 7 American International Group ＄47,389 MS&AD Group 28 companies 1.48 and groups Company K Group 1.41 8 Zurich Insurance Group ＄47,180 0 FY2015 FY2016 FY2017 FY2018 FY2019 Source: Prepared by MS&AD based on publicly announced information 9 Nationwide ＄43,270 from each insurance company Source: Prepared by MS&AD based on publicly announced information *Figures for “Group” are calculated based on the non-consolidated from each insurance company sums of each group company. 10 Liberty Mutual Insurance Group ＄42,685

Note: Ordinary income basis for Japanese insurance groups Source: Fortune Global 500 2019 Insurance Property & Casualty (Stock + Mutual) International Business

Domestic Non-Life Insurance Business No. 1 in gross written premiums (non-life) in the ASEAN region

With global business expansion to 49 countries and MS Amlin, a member of the Group, is a principal The insurance group most chosen by customers in Japan regions, especially in Asia, and as the world’s only global player of significant size as a managing agent＊ with non-life insurance group with a presence in all 10 ASEAN Lloyd’s of London＊, the world’s most influential countries, the Group maintains the No. 1 presence for insurance market. ■ Share of Net Premiums Written* (FY2019) ■ Underwriting Profit (prior to reflecting catastrophe reserves)* gross written premiums in the ASEAN region. (¥ billion) ■ MS&AD ■ Positioning in the non-life insurance market in ■ Lloyd’s syndicate Gross Written No. 1 share 250 ■ Company A Group in all lines of ASEAN and Asian countries (FY2018) Premiums ranking (£ billion) 203.1 ■ Company B Group business in Japan 200 FY2018 Gross Written Premiums Ranking in ASEAN Countries Company P 2.4 Others 173.0 Company Q 2.1 13% No. 1 MS&AD No. 2 Company N No. 3 Company O MS&AD 150 125.6 128.3 133.9 MS Amlin 118.0 127.4 No. 1 South Korea 4th1 Underwriting Limited 2.0 % in gross written 33 100 premiums in Company B 76.8 1 Company R 2.0 75.7 the ASEAN region PR China 3rd Group ¥8,609.4 Taiwan 5th Company S 1.9 50 41.8 26% billion 1 Hong Kong 14th Company T 1.8 9.4 India 8th Myanmar ASEAN Macau 0 Laos 4th2 Countries Vietnam 16th Company U 1.7 Thailand 5th Company A -12.7 Cambodia 4th -16.9 -27.7 Company V 1.5 Group Malaysia 2nd -50 -44.6 Sri Lanka 2nd 28% Brunei Philippines 4th Company W 1.3 FY2015 FY2016 FY2017 FY2018 FY2019 Singapore 1st Company X 1.2 Sources: Prepared by MS&AD based on publicly announced Source: Prepared by MS&AD based on publicly announced information from each information from each insurance company and data from insurance company Indonesia 13th the General Insurance Association of Japan. * Figures for MS&AD are the simple sum of the non-consolidated figures for MSI Source: Lloyd’s Annual Report 2019 * MS&AD figures are the simple sums of figures for MSI, ADI, and ADI; For the others, the simple sum of the non-consolidated group figures Based on gross written premiums for FY2019 Mitsui Direct General and au Insurance Company excluding the direct insurance companies of each group. * Figures for other insurance groups are simple sums of Source: Prepared by MS&AD based on publicly announced corporate information * See the “Glossary of Insurance Terminology” non-consolidated figures for domestic companies in each group. from each country and region (reinsurance companies excluded) (P. 100) for details. * Figures are presented exclusive of the Good Results Return 1. Ranking for foreign-based insurance companies premiums of Mitsui Sumitomo Insurance’s proprietary 2. Because data for FY2018 was not publicly available, the FY2017 ranking for “ModoRich” automobile insurance product, which contains a Laos is shown special clause for premium adjustment and refund at maturity (same hereinafter).

018 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 019 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD MS&AD’s Three Strengths: Scale As a world-leading insurance and financial group, we have successfully secured sufficient capacity to meet the needs of customers worldwide. Domestic Life Insurance Business

No. 9 in premiums income among domestic life insurance companies/groups ▶Fortune Global 500: 2019 Income Ranking Group-wide Income ■ Domestic life insurance companies/groups’ ■ Net income of life insurance companies under Company/Group Name (US$ million) premiums and others ranking (FY2019) the three major non-life groups 1 Berkshire Hathaway ＄247,837 (¥ trillion) (¥ billion) Company C Group 5.50 40 ■ MS&AD G ■ Company L 34.4 34.2 2 State Farm Insurance Cos. ＄81,732 Company D Group 3.85 ■ Company M 31.2 3 People’s Insurance Co. of China ＄75,377 Company E 3.24 30 27.3 27.8 No. among Company F 25.2 5 2.59 23.9 4 Munich Re Group ＄67,226 Company G Group 2.30 20 5 MS&AD Insurance Group Holdings ＄49,610 Company H 2.26 16.5 non-life insurance 14.7 15.5 15.3 Company I 1.82 6 Tokio Marine Holdings ＄49,396 No. 9 11.6 groups in the world Company J Group 1.74 among 10 8.7 8.3 8.1 7 American International Group ＄47,389 MS&AD Group 28 companies 1.48 and groups Company K Group 1.41 8 Zurich Insurance Group ＄47,180 0 FY2015 FY2016 FY2017 FY2018 FY2019 Source: Prepared by MS&AD based on publicly announced information 9 Nationwide ＄43,270 from each insurance company Source: Prepared by MS&AD based on publicly announced information *Figures for “Group” are calculated based on the non-consolidated from each insurance company sums of each group company. 10 Liberty Mutual Insurance Group ＄42,685

Note: Ordinary income basis for Japanese insurance groups Source: Fortune Global 500 2019 Insurance Property & Casualty (Stock + Mutual) International Business

Domestic Non-Life Insurance Business No. 1 in gross written premiums (non-life) in the ASEAN region

With global business expansion to 49 countries and MS Amlin, a member of the Group, is a principal The insurance group most chosen by customers in Japan regions, especially in Asia, and as the world’s only global player of significant size as a managing agent＊ with non-life insurance group with a presence in all 10 ASEAN Lloyd’s of London＊, the world’s most influential countries, the Group maintains the No. 1 presence for insurance market. ■ Share of Net Premiums Written* (FY2019) ■ Underwriting Profit (prior to reflecting catastrophe reserves)* gross written premiums in the ASEAN region. (¥ billion) ■ MS&AD ■ Positioning in the non-life insurance market in ■ Lloyd’s syndicate Gross Written No. 1 share 250 ■ Company A Group in all lines of ASEAN and Asian countries (FY2018) Premiums ranking (£ billion) 203.1 ■ Company B Group business in Japan 200 FY2018 Gross Written Premiums Ranking in ASEAN Countries Company P 2.4 Others 173.0 Company Q 2.1 13% No. 1 MS&AD No. 2 Company N No. 3 Company O MS&AD 150 125.6 128.3 133.9 MS Amlin 118.0 127.4 No. 1 South Korea 4th1 Underwriting Limited 2.0 % in gross written 33 100 premiums in Company B 76.8 1 Company R 2.0 75.7 the ASEAN region PR China 3rd Group ¥8,609.4 Taiwan 5th Company S 1.9 50 41.8 26% billion 1 Hong Kong 14th Company T 1.8 9.4 India 8th Myanmar ASEAN Macau 0 Laos 4th2 Countries Vietnam 16th Company U 1.7 Thailand 5th Company A -12.7 Cambodia 4th -16.9 -27.7 Company V 1.5 Group Malaysia 2nd -50 -44.6 Sri Lanka 2nd 28% Brunei Philippines 4th Company W 1.3 FY2015 FY2016 FY2017 FY2018 FY2019 Singapore 1st Company X 1.2 Sources: Prepared by MS&AD based on publicly announced Source: Prepared by MS&AD based on publicly announced information from each information from each insurance company and data from insurance company Indonesia 13th the General Insurance Association of Japan. * Figures for MS&AD are the simple sum of the non-consolidated figures for MSI Source: Lloyd’s Annual Report 2019 * MS&AD figures are the simple sums of figures for MSI, ADI, and ADI; For the others, the simple sum of the non-consolidated group figures Based on gross written premiums for FY2019 Mitsui Direct General and au Insurance Company excluding the direct insurance companies of each group. * Figures for other insurance groups are simple sums of Source: Prepared by MS&AD based on publicly announced corporate information * See the “Glossary of Insurance Terminology” non-consolidated figures for domestic companies in each group. from each country and region (reinsurance companies excluded) (P. 100) for details. * Figures are presented exclusive of the Good Results Return 1. Ranking for foreign-based insurance companies premiums of Mitsui Sumitomo Insurance’s proprietary 2. Because data for FY2018 was not publicly available, the FY2017 ranking for “ModoRich” automobile insurance product, which contains a Laos is shown special clause for premium adjustment and refund at maturity (same hereinafter).

018 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 019 MS&AD’s Three Strengths: History With a wealth of data and knowledge accumulated over more than 100 years of history and experience, and drawing on the trust and expectations of customers, we are endeavoring to secure sustainable growth for the next 100 years.

Past experience and lessons are the seeds of the future

Expertise and trustworthiness supported Robust customer and marketing base Network of trust built over a long history 110 years of experience and results by 127 long years of history and experience founded on long-term relationship building in the Asian region in the Lloyd’s insurance market

▶ Greatest accumulation of risk related data in Japan and ▶ Partnerships with leading companies in other sectors, ▶ First Japanese non-life insurance company to start ▶ First Japanese non-life insurance company to the ASEAN region including the Toyota Group, the Nippon Life Group, direct underwriting in Thailand, in 1934 enter the Lloyd’s insurance market in 2000 ▶ Expertise and data acquired through experience with the Mitsui Group and the Sumitomo Group ▶ Operations have expanded along with growth in the ▶ Acquisition of Amlin, founded in 1903, at the the large natural disasters to date ▶ Partnerships with insurance agents and insurance brokers ASEAN region, ultimately achieving the No. 1 Lloyd’s insurance market in 2016 supported by long-standing relationships of trust position in the region in terms of scale

1934: Mitsui Sumitomo Mitsui Sumitomo Insurance Co., Ltd., Started direct underwriting in Thailand as the first Japanese insurer Mitsui Sumitomo Kirameki Life Insurance Co., Ltd., 2000: Insurance Group Holdings, Inc. Mitsui Fire & Mitsui Marine & Mitsui Sumitomo MetLife Insurance Co., Ltd., and Marine Insurance Co., Ltd. Established Lloyd’s syndicate Shin Nihon Fire & Marine Insurance Co., Ltd. Fire Insurance Co., Ltd. (1991) established in 2008 Mitsui Direct General Insurance Co., Ltd., (established 1943) as the first Japanese insurer (established 1920） became subsidiaries of MSIGHD.

Taisho Marine & Fire Insurance Co., Ltd. (merged 1941) (merged 1944) (established 1918) Mitsui Sumitomo Insurance Co., Ltd. MS&AD Insurance (merged 1942) Osaka Insurance Co., Ltd. (merged 2001) (established 1893) Group launched in 2010 2013: 2018: Osaka Marine & Fire Insurance Co., Ltd. Started reorganization Invested in ReAssure, by function U.K.-based closed book＊ Osaka Fire, Marine & Transport Insurance Co., Ltd. Osaka Sumitomo Marine & life insurance business Fire Insurance Co., Ltd. 2005: Osaka Fire Insurance Co., Ltd. (merged 1944) Acquired Taiwan-based Mingtai Sumitomo Fire and Marine Insurance ranked No. 2 in the Taiwanese Marine & Fire Insurance Co., Ltd. (1954) MS&AD Settsu Marine Insurance Co., Ltd. Settsu insurance industry (established 1919) Marine & Fire Insurance Co., Ltd. 2004: Insurance Group Holdings Acquired the whole Asian non-life 2017: 2019: Fuso Marine Insurance Co., Ltd. Sumitomo 1976: insurance business of U.K.-based, Aviva (established 1917) Capital participation in Invested in IKBZ Insurance, Marine & Fire Insurance Co., Ltd. First in the industry to handle auto (making us the largest in the ASEAN Challenger, the largest a major private non-life claims in an integrated manner for region) Fuso Marine & Fire Insurance Co., Ltd. provider of individual annuity insurance company in compulsory automobile liability insurance in Australia Myanmar insurance and automobile insurance 2004: Toshin Fire Insurance Co., Ltd. (established 1920) Dai-Tokyo Fire Insurance Co., Ltd. (merged 1944) Developed Pay As You Drive (PAYD) type auto insurance for Mitsui Sumitomo Tokyo Movable Property Fire Insurance Company Dai-Tokyo Toyota cars Insurance Co., Ltd. (established 1918) Fire & Marine Insurance Co., Ltd. Otaru Cargo Fire Insurance Co., Ltd. Fukoku Fire & Marine Insurance Co., Ltd. (merged 1944) (established 1897) 2016: 2017: Acquired U.K.-based Acquired First Aioi Insurance Co., Ltd. (merged 2001) Amlin, ranked No. 2 Capital, ranked Nisshin Fire & Marine Okura Fire & Marine (merged 1943) Insurance Co., Ltd. Insurance Co., Ltd. Okura Chiyoda Fire & Marine Insurance Co., Ltd. at the Lloyd’s No. 1 in Singapore insurance market (established 1911) (merged 1945) Aioi Nissay Dowa Nihon Kyoritsu Fire Insurance Co., Ltd. Chiyoda Insurance Co., Ltd. 2001: Naniwa Fire Insurance Co., Ltd. Fire & Marine (inaugurated 2010) (established 1910) Promoted the Life and Insurance Co., Ltd. 1959: Non-Life Comprehensive Chiyoda Fire Insurance Co., Ltd. Reinforced the relationship Insurance Strategy using 2015: 2019: (established 1913) with Toyota Motor the Nissay Insurance Acquired U.K.-based Developed a Corporation Account as a platform Box Innovation Group, telematics damage Chitose Fire & Marine Reinsurance Co., Ltd. a leading telematics service system, (established 1920) automobile insurer an accident response Chiyoda Fire & Nissay General Insurance Co., Ltd. service that uses Marine Insurance Co., Ltd. (established 1996) Mitsui Direct General (merged 1942) connected car Nissay Dowa Insurance Co., Ltd. data with Toyota Yokohama Fire & Marine Insurance Co., Ltd. Dowa Fire & Marine Insurance Co., Ltd. General Insurance Co., Ltd. (established 1897) (merged 1944) Motor Corporation (merged 2001) 1975: Kyodo Fire & Marine Insurance Leading the industry as a pioneer in 2018: (established 1906) Mitsui Direct General Insurance Co., Ltd. Launched first driving space insurance, such as development (inaugurated 2000) of third-party liability insurance for behavior-based telematics Kobe Marine & Fire Insurance Co., Ltd. artificial satellites for the launch of auto insurance for (established 1907) KIKU, Japan’s first satellite Mitsui Sumitomo Aioi Life Toyota’s connected cars Insurance Co., Ltd. Asahi Marine & Fire Insurance Co., Ltd. Mitsui Mirai Life Insurance Co., Ltd. Mitsui Sumitomo Kirameki Life Insurance Co., Ltd. (inaugurated 2011) (established 1918) (established 1996) (merged 2001)

Sumitomo Marine Yu-Yu Life Insurance Co., Ltd. (established 1996)

Aioi Life Insurance Co., Ltd. (merged 2001) Mitsui Sumitomo Primary Life Insurance Co., Ltd. (name changed in 2011) Dai-tokyo Shiawase Life Insurance Co., Ltd. (established 1996)

Mitsui Sumitomo Chiyoda Kasai Ebisu Life Insurance Co., Ltd. (established 1996) CitiInsurance Life Insurance Co., Ltd. (started 2002) *The closed book life insurance business is a type of life insurance whereby a company purchases and acquires policies in force held by other life insurance companies instead of acquiring new Mitsui Sumitomo MetLife Insurance Co., Ltd. (2005) policies on their own.

020 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 021 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD MS&AD’s Three Strengths: History With a wealth of data and knowledge accumulated over more than 100 years of history and experience, and drawing on the trust and expectations of customers, we are endeavoring to secure sustainable growth for the next 100 years.

Past experience and lessons are the seeds of the future

Expertise and trustworthiness supported Robust customer and marketing base Network of trust built over a long history 110 years of experience and results by 127 long years of history and experience founded on long-term relationship building in the Asian region in the Lloyd’s insurance market

▶ Greatest accumulation of risk related data in Japan and ▶ Partnerships with leading companies in other sectors, ▶ First Japanese non-life insurance company to start ▶ First Japanese non-life insurance company to the ASEAN region including the Toyota Group, the Nippon Life Group, direct underwriting in Thailand, in 1934 enter the Lloyd’s insurance market in 2000 ▶ Expertise and data acquired through experience with the Mitsui Group and the Sumitomo Group ▶ Operations have expanded along with growth in the ▶ Acquisition of Amlin, founded in 1903, at the the large natural disasters to date ▶ Partnerships with insurance agents and insurance brokers ASEAN region, ultimately achieving the No. 1 Lloyd’s insurance market in 2016 supported by long-standing relationships of trust position in the region in terms of scale

1934: Mitsui Sumitomo Mitsui Sumitomo Insurance Co., Ltd., Started direct underwriting in Thailand as the first Japanese insurer Mitsui Sumitomo Kirameki Life Insurance Co., Ltd., 2000: Insurance Group Holdings, Inc. Mitsui Fire & Mitsui Marine & Mitsui Sumitomo MetLife Insurance Co., Ltd., and Marine Insurance Co., Ltd. Established Lloyd’s syndicate Shin Nihon Fire & Marine Insurance Co., Ltd. Fire Insurance Co., Ltd. (1991) established in 2008 Mitsui Direct General Insurance Co., Ltd., (established 1943) as the first Japanese insurer (established 1920） became subsidiaries of MSIGHD.

Taisho Marine & Fire Insurance Co., Ltd. (merged 1941) (merged 1944) (established 1918) Mitsui Sumitomo Insurance Co., Ltd. MS&AD Insurance (merged 1942) Osaka Insurance Co., Ltd. (merged 2001) (established 1893) Group launched in 2010 2013: 2018: Osaka Marine & Fire Insurance Co., Ltd. Started reorganization Invested in ReAssure, by function U.K.-based closed book＊ Osaka Fire, Marine & Transport Insurance Co., Ltd. Osaka Sumitomo Marine & life insurance business Fire Insurance Co., Ltd. 2005: Osaka Fire Insurance Co., Ltd. (merged 1944) Acquired Taiwan-based Mingtai Sumitomo Fire and Marine Insurance ranked No. 2 in the Taiwanese Marine & Fire Insurance Co., Ltd. (1954) MS&AD Settsu Marine Insurance Co., Ltd. Settsu insurance industry (established 1919) Marine & Fire Insurance Co., Ltd. 2004: Insurance Group Holdings Acquired the whole Asian non-life 2017: 2019: Fuso Marine Insurance Co., Ltd. Sumitomo 1976: insurance business of U.K.-based, Aviva (established 1917) Capital participation in Invested in IKBZ Insurance, Marine & Fire Insurance Co., Ltd. First in the industry to handle auto (making us the largest in the ASEAN Challenger, the largest a major private non-life claims in an integrated manner for region) Fuso Marine & Fire Insurance Co., Ltd. provider of individual annuity insurance company in compulsory automobile liability insurance in Australia Myanmar insurance and automobile insurance 2004: Toshin Fire Insurance Co., Ltd. (established 1920) Dai-Tokyo Fire Insurance Co., Ltd. (merged 1944) Developed Pay As You Drive (PAYD) type auto insurance for Mitsui Sumitomo Tokyo Movable Property Fire Insurance Company Dai-Tokyo Toyota cars Insurance Co., Ltd. (established 1918) Fire & Marine Insurance Co., Ltd. Otaru Cargo Fire Insurance Co., Ltd. Fukoku Fire & Marine Insurance Co., Ltd. (merged 1944) (established 1897) 2016: 2017: Acquired U.K.-based Acquired First Aioi Insurance Co., Ltd. (merged 2001) Amlin, ranked No. 2 Capital, ranked Nisshin Fire & Marine Okura Fire & Marine (merged 1943) Insurance Co., Ltd. Insurance Co., Ltd. Okura Chiyoda Fire & Marine Insurance Co., Ltd. at the Lloyd’s No. 1 in Singapore insurance market (established 1911) (merged 1945) Aioi Nissay Dowa Nihon Kyoritsu Fire Insurance Co., Ltd. Chiyoda Insurance Co., Ltd. 2001: Naniwa Fire Insurance Co., Ltd. Fire & Marine (inaugurated 2010) (established 1910) Promoted the Life and Insurance Co., Ltd. 1959: Non-Life Comprehensive Chiyoda Fire Insurance Co., Ltd. Reinforced the relationship Insurance Strategy using 2015: 2019: (established 1913) with Toyota Motor the Nissay Insurance Acquired U.K.-based Developed a Corporation Account as a platform Box Innovation Group, telematics damage Chitose Fire & Marine Reinsurance Co., Ltd. a leading telematics service system, (established 1920) automobile insurer an accident response Chiyoda Fire & Nissay General Insurance Co., Ltd. service that uses Marine Insurance Co., Ltd. (established 1996) Mitsui Direct General (merged 1942) connected car Nissay Dowa Insurance Co., Ltd. data with Toyota Yokohama Fire & Marine Insurance Co., Ltd. Dowa Fire & Marine Insurance Co., Ltd. General Insurance Co., Ltd. (established 1897) (merged 1944) Motor Corporation (merged 2001) 1975: Kyodo Fire & Marine Insurance Leading the industry as a pioneer in 2018: (established 1906) Mitsui Direct General Insurance Co., Ltd. Launched first driving space insurance, such as development (inaugurated 2000) of third-party liability insurance for behavior-based telematics Kobe Marine & Fire Insurance Co., Ltd. artificial satellites for the launch of auto insurance for (established 1907) KIKU, Japan’s first satellite Mitsui Sumitomo Aioi Life Toyota’s connected cars Insurance Co., Ltd. Asahi Marine & Fire Insurance Co., Ltd. Mitsui Mirai Life Insurance Co., Ltd. Mitsui Sumitomo Kirameki Life Insurance Co., Ltd. (inaugurated 2011) (established 1918) (established 1996) (merged 2001)

Sumitomo Marine Yu-Yu Life Insurance Co., Ltd. (established 1996)

Aioi Life Insurance Co., Ltd. (merged 2001) Mitsui Sumitomo Primary Life Insurance Co., Ltd. (name changed in 2011) Dai-tokyo Shiawase Life Insurance Co., Ltd. (established 1996)

Mitsui Sumitomo Chiyoda Kasai Ebisu Life Insurance Co., Ltd. (established 1996) CitiInsurance Life Insurance Co., Ltd. (started 2002) *The closed book life insurance business is a type of life insurance whereby a company purchases and acquires policies in force held by other life insurance companies instead of acquiring new Mitsui Sumitomo MetLife Insurance Co., Ltd. (2005) policies on their own.

020 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 021 MS&AD’s Three Strengths: Innovation Born of diversity, a Group characteristic, is the power of our ideas and creativity. We use these to generate new solutions that are a step ahead of a society in transition. Multidimensional cyber CDO Message RisTech 「Risk」×「Technology」 Telematics countermeasures

The use of big data and the latest analytical Positioning telematics technology as a linchpin, we will “Risk diagnosis, protection-to-response and, in line with algorithms enables the visualization and take action to work with CASE, MaaS and other that, compensation” provided coherently and in optimization of the risks that surround a cutting-edge technologies and business models, and accordance with needs and the latest technologies based company and the new services that will facilitate staying a step ahead of these, will work to realize a safe on domestic and international networks̶cyber solutions to issues. and secure mobility society and super cities. countermeasures that only the Company can provide.

Finding solutions to the issues confronting customers Beyond Mobility Problem-solving based on unprecedented and innovative services and technology ・Control of risks facing customers, a quick recovery and a bolstered response in case of an incident, Connected contributing to reduced costs and a higher top line MS&AD MS&AD Israel Data business Autonomous Maintaining Garage Ventures FintTLV/SOSA Data collection the digital Value Telematics infrastructure Smart city/ creation that supports Super city Deepening Mobility as Shared/ lifestyles Grow the value customer a Service Service MS&AD “Cyber Study Group” Group CDO of“insurance” understanding Insurance Group comprising ・Subdivision of risk ・New services as a vehicle Electric “Cyber Liaison Meeting” members from academia ・Dynamic pricing and different industries Shinichiro Funabiki to obtain new Topics, namely the (fluid rate changes, Data information (quantity × “Pain Point,” are taken Problem-solving compensating only utilization quality), strengthened the operating customer relationships from a wide range of through discussions on amount) and obtaining customer markets and traditional and ・New risk information through deliberated upon established cyber compensation meetings countermeasures Spurred on by the spread of COVID-19, behavioral changes are emerging throughout society, such as companies promoting working from home and a rising number of contactless interactions. The MS&AD Insurance Group also is taking such measures, including telecommuting and having online Contributing meetings. We view this response to the crisis as a turning point for a Overseas experience Business process reform transformation that is creating a new business style based on Gaining exposure to Utilizing digital tools such as chatbots and RPA solutions digitalization. Our aim is to concurrently achieve both greater productivity cutting-edge technology in and higher competitiveness. An example of this is the creation of a system Silicon Valley Joint product development whereby a customer uses a personal smartphone to buy insurance, and to social then receives service, all without face-to-face contact. This sort of system Joint development by linking life and represents a sea change, going from a personal meeting and visitation type Securing human assets non-life insurance within the Group issues of business to that of a touchless, paperless, cashless style driven by a Bringing together human Creation of digital transformation. assets with formidable Strengthening Group adhesion In addition to telematics, cybersecurity and other changes to existing digital skills and hiring as innovation in businesses, the advance of digital innovation is leading to initiatives that industry-ready resources A scheme to link problem-solving tune with create new businesses. Here we introduce two such businesses on which solutions in automotive, cyber, the times we are focusing our efforts. Developing human assets health management and other fields The first is the construction of a digital insurance sales platform, Developing our proprietary through which we collaborate with EC operators and others to offer learning programs by customers a one-stop way to sign up for peripheral insurance products collaborating with while in the process of purchasing products and services. From obtaining universities Acquiring external insurance policies to their payment, end-to-end digitalization of the insights and networks process realizes smooth and highly flexible provision of insurance. This represents the new market we are aiming to create. Open The second is Risk × Technology = “RisTech.” This is a service that innovation provides the risk analysis or reports, as well as the risk models, to aid in Global tie-up 1 finding solutions to the issues that face corporate business partners. In addition to utilizing internally held data such as on policies and accidents, Collaboration with Israel-based innovation promotion company data scientists leverage various external data, including that held by those corporate business partners themselves. Looking ahead, together with Creativity and synergies Global tie-up 2 offering this service to numerous corporate business partners and having Group Investment in start-up company through our CVC in Silicon Valley, U.S. the insights gained through this lead to the development of new insurance diversity products and services, we will endeavor to aid in finding solutions to those Industry, government, academia collaboration problems affecting society, such as preparations for increasingly large-scale natural disasters or contributing to regional transportation. We work together with a wide range of organizations, including universities, regional authorities, financial institutions and NGOs

022 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 023 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD MS&AD’s Three Strengths: Innovation Born of diversity, a Group characteristic, is the power of our ideas and creativity. We use these to generate new solutions that are a step ahead of a society in transition. Multidimensional cyber CDO Message RisTech 「Risk」×「Technology」 Telematics countermeasures

The use of big data and the latest analytical Positioning telematics technology as a linchpin, we will “Risk diagnosis, protection-to-response and, in line with algorithms enables the visualization and take action to work with CASE, MaaS and other that, compensation” provided coherently and in optimization of the risks that surround a cutting-edge technologies and business models, and accordance with needs and the latest technologies based company and the new services that will facilitate staying a step ahead of these, will work to realize a safe on domestic and international networks̶cyber solutions to issues. and secure mobility society and super cities. countermeasures that only the Company can provide.

Finding solutions to the issues confronting customers Beyond Mobility Problem-solving based on unprecedented and innovative services and technology ・Control of risks facing customers, a quick recovery and a bolstered response in case of an incident, Connected contributing to reduced costs and a higher top line MS&AD MS&AD Israel Data business Autonomous Maintaining Garage Ventures FintTLV/SOSA Data collection the digital Value Telematics infrastructure Smart city/ creation that supports Super city Deepening Mobility as Shared/ lifestyles Grow the value customer a Service Service MS&AD “Cyber Study Group” Group CDO of“insurance” understanding Insurance Group comprising ・Subdivision of risk ・New services as a vehicle Electric “Cyber Liaison Meeting” members from academia ・Dynamic pricing and different industries Shinichiro Funabiki to obtain new Topics, namely the (fluid rate changes, Data information (quantity × “Pain Point,” are taken Problem-solving compensating only utilization quality), strengthened the operating customer relationships from a wide range of through discussions on amount) and obtaining customer markets and traditional and ・New risk information through deliberated upon established cyber compensation meetings countermeasures Spurred on by the spread of COVID-19, behavioral changes are emerging throughout society, such as companies promoting working from home and a rising number of contactless interactions. The MS&AD Insurance Group also is taking such measures, including telecommuting and having online Contributing meetings. We view this response to the crisis as a turning point for a Overseas experience Business process reform transformation that is creating a new business style based on Gaining exposure to Utilizing digital tools such as chatbots and RPA solutions digitalization. Our aim is to concurrently achieve both greater productivity cutting-edge technology in and higher competitiveness. An example of this is the creation of a system Silicon Valley Joint product development whereby a customer uses a personal smartphone to buy insurance, and to social then receives service, all without face-to-face contact. This sort of system Joint development by linking life and represents a sea change, going from a personal meeting and visitation type Securing human assets non-life insurance within the Group issues of business to that of a touchless, paperless, cashless style driven by a Bringing together human Creation of digital transformation. assets with formidable Strengthening Group adhesion In addition to telematics, cybersecurity and other changes to existing digital skills and hiring as innovation in businesses, the advance of digital innovation is leading to initiatives that industry-ready resources A scheme to link problem-solving tune with create new businesses. Here we introduce two such businesses on which solutions in automotive, cyber, the times we are focusing our efforts. Developing human assets health management and other fields The first is the construction of a digital insurance sales platform, Developing our proprietary through which we collaborate with EC operators and others to offer learning programs by customers a one-stop way to sign up for peripheral insurance products collaborating with while in the process of purchasing products and services. From obtaining universities Acquiring external insurance policies to their payment, end-to-end digitalization of the insights and networks process realizes smooth and highly flexible provision of insurance. This represents the new market we are aiming to create. Open The second is Risk × Technology = “RisTech.” This is a service that innovation provides the risk analysis or reports, as well as the risk models, to aid in Global tie-up 1 finding solutions to the issues that face corporate business partners. In addition to utilizing internally held data such as on policies and accidents, Collaboration with Israel-based innovation promotion company data scientists leverage various external data, including that held by those corporate business partners themselves. Looking ahead, together with Creativity and synergies Global tie-up 2 offering this service to numerous corporate business partners and having Group Investment in start-up company through our CVC in Silicon Valley, U.S. the insights gained through this lead to the development of new insurance diversity products and services, we will endeavor to aid in finding solutions to those Industry, government, academia collaboration problems affecting society, such as preparations for increasingly large-scale natural disasters or contributing to regional transportation. We work together with a wide range of organizations, including universities, regional authorities, financial institutions and NGOs

022 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 023 Stakeholder Engagement

The MS&AD Insurance Group has various systems to facilitate communication with our stakeholders and is working to incorporate stakeholder feedback into the Group’s management strategies. By communicating with stakeholders, we work to establish trustworthy quality and management platforms for society. Working together with stakeholders to create shared value for society also will lead to the realization of Our Mission and Our Vision throughout the entire Group.

Our Mission To contribute to the development of a vibrant society and help secure a sound future for the planet, by enabling safety and peace of mind through the global insurance and financial services business Our Vision To create a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporatevalue

Attitude toward Stakeholders Communication with Stakeholders Engagement with Stakeholders

The credo for all employees aimed at realizing Trustworthy Quality and Shared Value Impact on Capital the Group’s Mission Management Platforms Our Values

Customers Strong relationships with customers Financial capital CUSTOMER INTEGRITY TEAMWORK INNOVATION PROFESSIO FOCUS NALISM with sustainable growth foundation Quality Improvement Improvement in medium- to Shareholders Basic Policies on Corporate Governance long-term corporate value To realize our Corporate Philosophy (Mission), the MS&AD Insurance Group Human capital will create shared value and aim toward a resilient and sustainable society through corporate activities that implement the “Story of Value Creation.” comprising diverse We will consistently strive for supreme quality that lives up to the trust and Sound Organizational professional skills expectations upon us. Together with our stakeholders, we continue to contribute to the creation of a society where anyone can pursue a stable life Management Agents Mutual growth as a business partner and boldly engage in dynamic business activities, while preserving the sustainability of the global environment and society.

Basic Policy on Compliance We intend to achieve Our Mission by ensuring compliance in every aspect of Intellectual our corporate activities and by establishing corporate ethics. Respect for Human Rights Business Partners Value creation throughout the supply chain capital that creates Basic Policy for Responding to Customer Communications future innovation Based on Our Mission, we will respond to all customer communications quickly, appropriately and in good faith while promoting initiatives in accordance with our Values to contribute to the improvement of customer satisfaction. Employee pride and achievement Basic Policy on the Environment Employees of Our Mission Based on Our Mission, we regard the environment as a part of its corporate Social/relationship strategy. Having established mitigation of and adaptation to climate change, capital that aims for the sustainable use of resources, the reduction of environmental burden and the conservation of biodiversity as Key Issues, the Group is advancing efforts in Improvements collective impact these areas including human rights in line with its Standards of Conduct. (Products/Services/BusinessProcesses) Local Communities Cooperation and collaboration Basic Policy on Human Rights International Society through partnerships We are committed to enhancing the corporate value and contributing to the creation of a sustainable and resilient society through behavior that takes into account interaction with the environment and society including human Protect and nurture rights in all business activities, with the aim of realizing Our Mission. Understanding, Analysis and natural capital by Examination of Content Strategic Approach for Sustainability The Environment Improvement of our Planet's sustainability acting together We consider sustainable issues, such as the environmental, social and corporate governance (ESG) factors associated with all of our business transactions, including the development of products and services, underwriting and investment.

024 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 025 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD Stakeholder Engagement

The MS&AD Insurance Group has various systems to facilitate communication with our stakeholders and is working to incorporate stakeholder feedback into the Group’s management strategies. By communicating with stakeholders, we work to establish trustworthy quality and management platforms for society. Working together with stakeholders to create shared value for society also will lead to the realization of Our Mission and Our Vision throughout the entire Group.

Our Mission To contribute to the development of a vibrant society and help secure a sound future for the planet, by enabling safety and peace of mind through the global insurance and financial services business Our Vision To create a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporatevalue

Attitude toward Stakeholders Communication with Stakeholders Engagement with Stakeholders

The credo for all employees aimed at realizing Trustworthy Quality and Shared Value Impact on Capital the Group’s Mission Management Platforms Our Values

Customers Strong relationships with customers Financial capital CUSTOMER INTEGRITY TEAMWORK INNOVATION PROFESSIO FOCUS NALISM with sustainable growth foundation Quality Improvement Improvement in medium- to Shareholders Basic Policies on Corporate Governance long-term corporate value To realize our Corporate Philosophy (Mission), the MS&AD Insurance Group Human capital will create shared value and aim toward a resilient and sustainable society through corporate activities that implement the “Story of Value Creation.” comprising diverse We will consistently strive for supreme quality that lives up to the trust and Sound Organizational professional skills expectations upon us. Together with our stakeholders, we continue to contribute to the creation of a society where anyone can pursue a stable life Management Agents Mutual growth as a business partner and boldly engage in dynamic business activities, while preserving the sustainability of the global environment and society.

Basic Policy on Compliance We intend to achieve Our Mission by ensuring compliance in every aspect of Intellectual our corporate activities and by establishing corporate ethics. Respect for Human Rights Business Partners Value creation throughout the supply chain capital that creates Basic Policy for Responding to Customer Communications future innovation Based on Our Mission, we will respond to all customer communications quickly, appropriately and in good faith while promoting initiatives in accordance with our Values to contribute to the improvement of customer satisfaction. Employee pride and achievement Basic Policy on the Environment Employees of Our Mission Based on Our Mission, we regard the environment as a part of its corporate Social/relationship strategy. Having established mitigation of and adaptation to climate change, capital that aims for the sustainable use of resources, the reduction of environmental burden and the conservation of biodiversity as Key Issues, the Group is advancing efforts in Improvements collective impact these areas including human rights in line with its Standards of Conduct. (Products/Services/BusinessProcesses) Local Communities Cooperation and collaboration Basic Policy on Human Rights International Society through partnerships We are committed to enhancing the corporate value and contributing to the creation of a sustainable and resilient society through behavior that takes into account interaction with the environment and society including human Protect and nurture rights in all business activities, with the aim of realizing Our Mission. Understanding, Analysis and natural capital by Examination of Content Strategic Approach for Sustainability The Environment Improvement of our Planet's sustainability acting together We consider sustainable issues, such as the environmental, social and corporate governance (ESG) factors associated with all of our business transactions, including the development of products and services, underwriting and investment.

024 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 025 The Group’s Attitude Basic Policy and Fundamental Activities Shared Interests/ Communication Channels Citing of a Specific Example Expectations

Actions put into practice based on the “Basic Policy for Responding to Customer Communications” and “Customer-First Policy in Business ● Client surveys To realize “customer security and ● Annual reports on the status of the Operations” Utilizing the LINE communication satisfaction,” all employees put into ● “Customer-First Policy in Business Operations” Respond promptly, appropriately and sincerely to customer feedback, Relationships of trust with customers application, we have developed a practice the “Customer Focus” stated efforts (by each Group company) and utilize that feedback in a variety of measures to enhance quality Trust in products/services mechanism that facilitates prompt in Our Values, extensively listen to ● Claims service contact center and improve customer satisfaction. requests for road service customer feedback and work to ● Address customers’ diverse needs ● Official Website Ensure that each and every employee conducts business operations arrangements. Customers improve quality. with a high sense of values that adhere to the “Customer-First Policy.” ● Communication with agents and employees (e.g., ● Provide products and services that address new risks and diversifying inquiries, consultations, requests, complaints) customer needs.

Through highly transparent information disclosure, the MS&AD Insurance ● For institutional investors/analysts We will actively engage in Group seeks to reduce information asymmetry with shareholders and (Meetings to explain management strategy [twice constructive dialogue with investors. The feedback gained from the constructive dialogue with Sustainable enhancement of a year], result briefing conference calls [four In December 2019, we held an ESG shareholders for the Group’s shareholders and investors is shared with management and the relevant times], exchange of opinions [once]) briefing session for institutional sustained growth and enhancement departments to be utilized in the formulation of management strategies. corporate value ● Briefings for individual investors (18 times) investors and analysts at which we of its medium- to long-term ● The Corporate Communications and Investor Relations Department, Engagement enhancements through ● ESG briefing/exchange of opinions (once) showcased the Group’s ESG efforts corporate value and will endeavor to ● Theme-based small meeting (once) and provided an opportunity for which assists with shareholder dialogue, and various other departments constructive dialogue Shareholders generate further corporate value by within the Group, and efforts to expand means of dialogue ● Meetings for analysts/investors from Japan and exchanges of opinions with outside utilizing such dialogue in managing ● Measures for providing senior management and the Board of Directors Initiatives to improve shareholder value overseas (193 times) directors. the Group. with feedback regarding shareholder dialogue ● Survey at the Annual Shareholders’ Meeting ● Measures concerning control of insider information during shareholder dialogue Note: FY2019

Possessing the value of “Customer Focus,” underpin The Group's agents' By maintaining effective provision of high-quality services that fulfills our accountability to our Strengthening of agent system/ ● Study sessions to acquire knowledge about the communication with agents and by customers and support the strengthening of the management platforms. quality improvements risks surrounding customers, claims support, MS1 Brain is an industry-first, thinking and acting together with ● Further strengthen communication with agents by providing support to Promotion of independence/ products and services AI-powered agent sales support them, we aim to offer high-quality various initiatives aimed at bolstering the agent organizations’ growth ● Regular polite interactions/one-to-one meetings system that provides optimal service and optimal insurance and contributions to various local and social contribution activities self-running operation with attention to detail proposals to meet the needs of products to our customers. In this ● Dedicated full-time staff members with expertise provide overall Productivity improvements ● MS1 Brain agent sales support system each and every customer through way, we also encourage the Group management support to agents through training and one-to-one Agents ● Dialogue with agent organizations with the aim of data analysis by means of AI. companies and agents to grow Improvements in sales and market meetings growing together together. ● Promotion of agent quality certification system to motivate agents’ development capabilities quality improvements

Putting into practice actions based on the basic policies of compliance, human rights and the management of outside vendors ● Comply with all laws and regulations relating to business activities; Engaging in green purchasing, we While considering compliance, ● Communications with outside vendors are reducing the environmental implement sincere, fair and just business activities that meet the Thorough compliance respect for human rights and natural （Procurement in which consideration is given to the expectations and demands of society burden through our value chain. In environment, we will act as a Respect for human rights use of sustainable resources） ● Activities and dialogue that respect human rights, including the value chain collaboration with a cafeteria company that meets the ● Regular inspections of outside vendors (approx. ● Confirmation and regular inspection of personal information Consideration for the operator, we are promoting a expectations of society with our 2,800 companies) Business management systems, management soundness, etc. reduction in the use of plastic supply chain. natural environment ● Human rights due diligence straws and the introduction of Partners ● Procurement in which consideration is given to the use of sustainable resources ● Requesting cooperation in consideration for the natural environment as sustainable seafood. part of the ISO 14001 initiatives

● Employee awareness survey (implemented once a Establishing a management base that enables employees to play active roles year on a global basis) ● Promoting diversity and inclusion to establish a corporate culture that ● Positioning initiatives that support Based on suggestions for improvements, a posting To further instill Our Mission, Our respects diversity and diverse values Corporate culture that respects diverse values implementation of the Story of system under which each head office department Vision and Our Values, an ● Aiming for our vision of ideal employees, who will continue to develop by learning, Value Creation, We are working Work environment where people can examines the suggestions and feeds back its results awareness survey targeting thinking by themselves and taking on challenges, providing environments that are ● human assets development and on continue working indefinitely Speak-up (whistleblowing) system that enables domestic and overseas employees conducive to work and opportunities to develop with a sense of enjoyment personnel to report or seek a consultation about was conducted. Overseas, we Communications with Stakeholders diversity and inclusion as sources of ● Creating workplaces in which consideration is given to health and safety to Providing opportunities to enable everyone Employees the Group’s comprehensive strength. suspected violations of laws and regulations, violations of created and distributed videos enable each and every employee to implement health management while to play an active role company regulations or inappropriate behavior focusing on action guidelines. maintaining and improving their physical and mental health (Number of cases reported: 164) ● Communication with management

Actions put into practice based on our “Basic Policy on the Environment” and our “Strategic Approach for Sustainability” Toward the realization of a “resilient As the Chair of the Japan Business ● Through participation in initiatives, understanding diversifying ● Collaboration agreements with local governments and sustainable society,” we and our sustainability issues and implementing actions together Initiative for Biodiversity (JBIB), stakeholders will together protect (374 agreements) every year we hold a symposium the global environment and the ▶ Paris Pledge for Action ● Communication with NPOs/NGOs called Business Talking Biodiversity, sustainability of society and ▶ UN Global Compact (UNGC ) ● Communication/exchanges with local communities at which companies discuss what Local Communities continue to contribute to a vibrant ▶ United Nations Environment Programme Finance Initiative (UNEPFI ) ● Holding of seminars/symposiums should be done to improve the International Society society. (Principles for Sustainable Insurance [PSI], Natural Capital Finance sustainability of the natural capital. Alliance [NCFA]) Climate change mitigation and ▶ Principles for Responsible Investment (PRI) adaptation ▶ Task Force on Climate-related Financial Disclosures (TCFD) Final Report ▶ Japan Climate Initiative (JCI) Sustainability of natural capital In cooperation with the Indonesian ▶ Principles of Financial Action toward the Formation of a Sustainable government, a tropical forest regeneration Building resilient communities ● Communication with experts and NPOs/NGOs Society (21st Century Principles of Financial Action) project has been under way in the Paliyan While striving to reduce our own ● Exchanges with researchers relating to the global ▶ Japan Business Initiative for Biodiversity (JBIB) Wildlife Reserve on the island of Java since environmental impact, we will environment and natural disasters 2005. The MS&AD Group is encouraging promote improvements in the ● Local revitalization initiatives ● Participation in initiatives and international reforestation and the forming of a sustainability of our Planet from the ● Donation matching gift system in the aftermath of a disaster conferences sustainable community through the perspective of long-term risk ● Promotion of collaborative research with universities on social issues ● Employee participation in environmental and revitalization of the local economy by The Environment through the risk solutions business. and the global environment social contribution activities (27,673) offering guidance on planting and ● Support for employee participation in environmental protection ● Holding of seminars/symposiums cultivating trees to local residents and activities through environmental education.

026 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 027 CEO Message Who We Are Special Report Our Way Special Feature Our Platform Appendix Data Section

Overview of MS&AD

The Group’s Attitude Basic Policy and Fundamental Activities Shared Interests/ Communication Channels Citing of a Specific Example Expectations

Actions put into practice based on the “Basic Policy for Responding to Customer Communications” and “Customer-First Policy in Business ● Client surveys To realize “customer security and ● Annual reports on the status of the Operations” Utilizing the LINE communication satisfaction,” all employees put into ● “Customer-First Policy in Business Operations” Respond promptly, appropriately and sincerely to customer feedback, Relationships of trust with customers application, we have developed a practice the “Customer Focus” stated efforts (by each Group company) and utilize that feedback in a variety of measures to enhance quality Trust in products/services mechanism that facilitates prompt in Our Values, extensively listen to ● Claims service contact center and improve customer satisfaction. requests for road service customer feedback and work to ● Address customers’ diverse needs ● Official Website Ensure that each and every employee conducts business operations arrangements. Customers improve quality. with a high sense of values that adhere to the “Customer-First Policy.” ● Communication with agents and employees (e.g., ● Provide products and services that address new risks and diversifying inquiries, consultations, requests, complaints) customer needs.

Through highly transparent information disclosure, the MS&AD Insurance ● For institutional investors/analysts We will actively engage in Group seeks to reduce information asymmetry with shareholders and (Meetings to explain management strategy [twice constructive dialogue with investors. The feedback gained from the constructive dialogue with Sustainable enhancement of a year], result briefing conference calls [four In December 2019, we held an ESG shareholders for the Group’s shareholders and investors is shared with management and the relevant times], exchange of opinions [once]) briefing session for institutional sustained growth and enhancement departments to be utilized in the formulation of management strategies. corporate value ● Briefings for individual investors (18 times) investors and analysts at which we of its medium- to long-term ● The Corporate Communications and Investor Relations Department, Engagement enhancements through ● ESG briefing/exchange of opinions (once) showcased the Group’s ESG efforts corporate value and will endeavor to ● Theme-based small meeting (once) and provided an opportunity for which assists with shareholder dialogue, and various other departments constructive dialogue Shareholders generate further corporate value by within the Group, and efforts to expand means of dialogue ● Meetings for analysts/investors from Japan and exchanges of opinions with outside utilizing such dialogue in managing ● Measures for providing senior management and the Board of Directors Initiatives to improve shareholder value overseas (193 times) directors. the Group. with feedback regarding shareholder dialogue ● Survey at the Annual Shareholders’ Meeting ● Measures concerning control of insider information during shareholder dialogue Note: FY2019

Possessing the value of “Customer Focus,” underpin The Group's agents' By maintaining effective provision of high-quality services that fulfills our accountability to our Strengthening of agent system/ ● Study sessions to acquire knowledge about the communication with agents and by customers and support the strengthening of the management platforms. quality improvements risks surrounding customers, claims support, MS1 Brain is an industry-first, thinking and acting together with ● Further strengthen communication with agents by providing support to Promotion of independence/ products and services AI-powered agent sales support them, we aim to offer high-quality various initiatives aimed at bolstering the agent organizations’ growth ● Regular polite interactions/one-to-one meetings system that provides optimal service and optimal insurance and contributions to various local and social contribution activities self-running operation with attention to detail proposals to meet the needs of products to our customers. In this ● Dedicated full-time staff members with expertise provide overall Productivity improvements ● MS1 Brain agent sales support system each and every customer through way, we also encourage the Group management support to agents through training and one-to-one Agents ● Dialogue with agent organizations with the aim of data analysis by means of AI. companies and agents to grow Improvements in sales and market meetings growing together together. ● Promotion of agent quality certification system to motivate agents’ development capabilities quality improvements

Putting into practice actions based on the basic policies of compliance, human rights and the management of outside vendors ● Comply with all laws and regulations relating to business activities; Engaging in green purchasing, we While considering compliance, ● Communications with outside vendors are reducing the environmental implement sincere, fair and just business activities that meet the Thorough compliance respect for human rights and natural （Procurement in which consideration is given to the expectations and demands of society burden through our value chain. In environment, we will act as a Respect for human rights use of sustainable resources） ● Activities and dialogue that respect human rights, including the value chain collaboration with a cafeteria company that meets the ● Regular inspections of outside vendors (approx. ● Confirmation and regular inspection of personal information Consideration for the operator, we are promoting a expectations of society with our 2,800 companies) Business management systems, management soundness, etc. reduction in the use of plastic supply chain. natural environment ● Human rights due diligence straws and the introduction of Partners ● Procurement in which consideration is given to the use of sustainable resources ● Requesting cooperation in consideration for the natural environment as sustainable seafood. part of the ISO 14001 initiatives

● Employee awareness survey (implemented once a Establishing a management base that enables employees to play active roles year on a global basis) ● Promoting diversity and inclusion to establish a corporate culture that ● Positioning initiatives that support Based on suggestions for improvements, a posting To further instill Our Mission, Our respects diversity and diverse values Corporate culture that respects diverse values implementation of the Story of system under which each head office department Vision and Our Values, an ● Aiming for our vision of ideal employees, who will continue to develop by learning, Value Creation, We are working Work environment where people can examines the suggestions and feeds back its results awareness survey targeting thinking by themselves and taking on challenges, providing environments that are ● human assets development and on continue working indefinitely Speak-up (whistleblowing) system that enables domestic and overseas employees conducive to work and opportunities to develop with a sense of enjoyment personnel to report or seek a consultation about was conducted. Overseas, we Communications with Stakeholders diversity and inclusion as sources of ● Creating workplaces in which consideration is given to health and safety to Providing opportunities to enable everyone Employees the Group’s comprehensive strength. suspected violations of laws and regulations, violations of created and distributed videos enable each and every employee to implement health management while to play an active role company regulations or inappropriate behavior focusing on action guidelines. maintaining and improving their physical and mental health (Number of cases reported: 164) ● Communication with management

Actions put into practice based on our “Basic Policy on the Environment” and our “Strategic Approach for Sustainability” Toward the realization of a “resilient As the Chair of the Japan Business ● Through participation in initiatives, understanding diversifying ● Collaboration agreements with local governments and sustainable society,” we and our sustainability issues and implementing actions together Initiative for Biodiversity (JBIB), stakeholders will together protect (374 agreements) every year we hold a symposium the global environment and the ▶ Paris Pledge for Action ● Communication with NPOs/NGOs called Business Talking Biodiversity, sustainability of society and ▶ UN Global Compact (UNGC ) ● Communication/exchanges with local communities at which companies discuss what Local Communities continue to contribute to a vibrant ▶ United Nations Environment Programme Finance Initiative (UNEPFI ) ● Holding of seminars/symposiums should be done to improve the International Society society. (Principles for Sustainable Insurance [PSI], Natural Capital Finance sustainability of the natural capital. Alliance [NCFA]) Climate change mitigation and ▶ Principles for Responsible Investment (PRI) adaptation ▶ Task Force on Climate-related Financial Disclosures (TCFD) Final Report ▶ Japan Climate Initiative (JCI) Sustainability of natural capital In cooperation with the Indonesian ▶ Principles of Financial Action toward the Formation of a Sustainable government, a tropical forest regeneration Building resilient communities ● Communication with experts and NPOs/NGOs Society (21st Century Principles of Financial Action) project has been under way in the Paliyan While striving to reduce our own ● Exchanges with researchers relating to the global ▶ Japan Business Initiative for Biodiversity (JBIB) Wildlife Reserve on the island of Java since environmental impact, we will environment and natural disasters 2005. The MS&AD Group is encouraging promote improvements in the ● Local revitalization initiatives ● Participation in initiatives and international reforestation and the forming of a sustainability of our Planet from the ● Donation matching gift system in the aftermath of a disaster conferences sustainable community through the perspective of long-term risk ● Promotion of collaborative research with universities on social issues ● Employee participation in environmental and revitalization of the local economy by The Environment through the risk solutions business. and the global environment social contribution activities (27,673) offering guidance on planting and ● Support for employee participation in environmental protection ● Holding of seminars/symposiums cultivating trees to local residents and activities through environmental education.

026 MS&AD INSURANCE GROUP HOLDINGS INTEGRATED REPORT 2020 027