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Span of Service On-Time Performance

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Span of Service On-Time Performance span for those days would not apply. Table 3 describes the minimum span of service by their Qualityclassification categoryof Service and day of the weekStandards for Surface Transportation. Table 3 | Span of Service for Surface Transportation by Service Type and Day of the Week ServiceSpan Type of ServiceWeekday Span Saturday Span Sunday Span City Routes 6am – 8pm 8am – 6pm 10am – 6pm The minimum span of service SEPTA establishes before Arterialspan for Routes those days would6am not – apply. 6pm Table 3 describes8am – the 6pm minimum span10am of service – 6pm by their accounting for ridership demand and available resources. Expresswayclassification Routes category and6am day – 8pmof the week for Surface8am – Transportation.6pm 10am – 6pm SuburbanTableSpan of 3 Service | SpanRoutes for of Surface Service6am Transportation for –Surface 6pm Transportation by Service 8amType by –and 6pmService Day of Type the Week and 10amDay of – the 6pm Week Other Services N/A N/A N/A Service Type Weekday Span Saturday Span Sunday Span Fixed Routes City MFL/BSL Routes 5am6am –– 1am8pm2 1am8am –– 1am6pm 10am1am – – 1am 6pm Arterial Trolley Routes 5am6am –– 1am6pm 5am8am –– 12am6pm 10am 5am – 6pm12am Expressway Trackless Routes 5am6am –– 1am8pm 6am8am – 12am6pm 10am6am –– 12am6pm Suburban NHSL Routes 5am6am –– 2am6pm 8am5am –– 6pm2am 10am5am –– 2am6pm Other Services N/A N/A N/A Fixed Routes Regional MFL/BSL Rail 5am – 1am 1am – 1am 1am – 1am Service Trolley will begin no earlier5am and – 1amend no later than5am the –time 12am indicated in Table 5am 4. – 12am Trackless 5am – 1am 6am – 12am 6am – 12am Note, all routes may not be scheduled to operate seven days per week. If a route is scheduled to operate NHSL on Saturday and/or5am – Sunday, 2am then the span 5am of– 2amservice should meet5am the– 2am minimum standard set in Table 4. Span of Service for Regional Rail by Day of the Week TableRegional 4 | Span Rail of Service for Regional Rail by Day of the Week SuburbanService will Stationbegin no earlier andWeekdays end no later than the timeSaturdays indicated in Table 4. Sundays FiNote,rst Arrival all routes may not be scheduled7:00am to operate seven days8:00am per week. If a route is9:00am scheduled Lastto operate Departure on Saturday and/or Sunday,11:00pm then the span of 10:00pmservice should meet the 9:00pmminimum On-timestandard set in Table Performance 4. First Departure 7:00am 8:00am 9:00am Surface Transportation and Regional Rail LastTable Arrival 4 | Span of Service for Regional11:00pm Rail by Day of the10:00pm Week 9:00pm On-time performance measures the ability of a route to adhere to its scheduled time. ConsistentSuburban reliability Station is a criticalWeekdays measure of passenger Saturdayscomfort and convenienceSundays and often determines whether or not transit is a first choice mode for a given trip. Final Arrival 7:00am 8:00am 9:00am On-Time2 Buses replace high speedPerformance service on the MFL/BSL between 1am and 5am on weekdays. On-timeLast Departure is defined as no more than11:00pm two minutes early 10:00pmand no more than six minutes9:00pm late. SEPTA measures on-time performance through automated vehicle locators (AVL). Manual SEPTA defines on-time7:00am as no more than8:00am two minutes early9:00am methodsFirst Departure such as traffic checking and supervisory reports compliment the automated methods. TableandLast 9Arrivalno states more the agency’s than sixgoals minutes11:00pm for on-time late. performance On-time10:00pm by mode. performance, Regional Rail9:00pm has or two exceptionsschedule to itsadherence on-time performance goals establish goal of 90 percent. a target First, Regionalfor the Rail percentage trains marked with the letter “D” at a particular station stop in the public timetable may depart the station ahead of schedule.of trips, Second, by mode, express that transit fit trips withinor routes the with agency’slimited stops maydefinition arrive ahead of of scheduleon- 2 Buses replace high speed service on the MFL/BSL between 1am and 5am on weekdays. attime. the final destination. TableOn-Time 9 |Performance On-Time Performance Goals by Mode Goals Service Type On-Time Performance Goal SEPTASurface SERVICE Transportation STANDARDS (bus, 2019 trolley, | DRAFT and track- 80% 22 less trolley) High Speed Lines (MFL, BSL, NHSL) 95% Regional Rail 90% While SEPTA actively manages on-time performance on all modes, there are a number of factors that impact the measure specifically for vehicles running in mixed traffic (e.g. bus, trolley, and tracklessSEPTA SERVICE trolley). STANDARDSBuses are subject 2019 | toDRAFT traffic congestion, accidents, and in the city, delays caused22 by curbside delivery services and garbage collection which block travel lanes. SEPTA makes every effort within the agency’s ability to reach its on-time performance goals. Load Surface Transportation Vehicle loading, both in terms of volume and duration, is a measure of passenger comfort. Establishing standards for the maximum number of passengers per vehicle, and the duration in which vehicles are “full” improves customer experience while still ensuring efficient use of operational resources. During peak travel periods, SEPTA cannot guarantee a seat to every passenger; however, the agency does set load standards to identify what number of standees is safe for passengers during peak periods. If a trip consistently runs with a load that exceeds the service standard, the headway or vehicle type should be adjusted to reduce crowding. Table 10 identifies the maximum peak load at any point based on the vehicles in SEPTA’s bus fleet and Table 10 identifies the maximum peak load based on SEPTA’s rail fleet. 27 QUALITY OF SERVICE STANDARDS Frequency Surface Transportation QualityService frequency establishesof Service a minimum acceptable Standards frequency by time period and by type of service. The standard sets a policy frequency, meaning it functions to provide customers with a reasonable expectation of how long they can expect to wait between trips. Policy headways set the lower bounds for frequency; however, service may be more frequent based on ridership demand. Table 5 summarizes the policy frequencies by service type for weekdays andFrequency Table 5 summarizes of the policyService frequencies by service type for weekends. Last mile bus service, which connects Regional Rail customers to their final destination, is exempt from policy frequenciesThe minimum because service level is designed of service to connect SEPTA to Regional establishes Rail schedules beforeor shift times for large employers, which cannot be scheduled at consistent 30 or 60 minute intervals. Service frequenciesaccounting for the forFixed ridership Route category demand are broken out and by mode available due to variation resources. across modes. Weekday Service Frequency for Surface Transportation by Service Type Table 5 | Weekday Service Frequency Standard (in minutes)3 Late Pre-AM AM Peak Base PM Peak Evening Night Owl 4 am – 6 am – 9 am – 3 pm – 6 pm – 10 pm 12 am – Service Type 5:59 am 8:59 am 2:59 pm 5:59 pm 9:59 pm – 11:59pm 3:59 am City Routes 30 20 30 20 30 30 30 Arterial Routes N/A 30 60 30 60 60 60 Expressway N/A 30 60 30 90 90 90 Routes Suburban N/A 60 60 60 90 90 N/A Routes Other Services N/A N/A N/A N/A N/A N/A N/A TableFixed 6 Routes | Weekend Service Frequency Standard (in minutes)4 MFL/BSL 15 5 8 5 10 15 15 Trolley 30 15 Saturday20 15 Saturday20 30 Sunday30 Service Trackless Type 30 20 8 am –30 6 pm 20 6 pm – 308am 30 All Day30 NHSL 90 15 20 15 20 30 90 City Routes 30 30 30 Arterial Routes 60 4 90 90 3WeekendTable Some 6routes | ServiceWeekend and lines Frequency operate Service limited Frequency for weekday Surface or Standard weekend Transportation service. (in minutes) These by routes Service are exempt Type from the Service Frequency Standard.Expressway Routes 60 60 60 Suburban Routes Saturday60 Saturday90 Sunday90 Other Services N/A N/A N/A Service Type 8 am – 6 pm 6 pm – 8am All Day Fixed Routes MFL/BSLCity Routes 3010 3015 3015 CityArterial Trolley Routes 6020 9030 9030 SuburbanExpressway Trolley Routes 6030 6060 6060 TracklessSuburban Routes 6030 9030 9030 Other Services N/A N/A N/A NHSL 20 QUALITY30 OF SERVICE STANDARDS30 23Fixed Routes MFL/BSL 10 15 15 RegionalCity Trolley Rail 20 30 30 Suburban Trolley 30 60 60 Regional Rail operates at a minimum of every 30 minutes in the peak and every 60 minutes in theTrackless off-peak; every 60 minutes on Saturdays30 and every 90 minutes30 on Sundays. Peak30 is defined byNHSL trains scheduled to arrive in Center City before20 9:30am or scheduled30 to leave Center30 City between 4:00pm and 6:30pm. Table 7 summarizes the minimum frequencies for Regional Rail. Service Frequency for Regional Rail by Service Type and Day of the Week Table 7 | Regional Rail Service Frequency Standard (in minutes) Regional Rail Service Type Weekday Saturday Sunday Regional Rail operates at a minimum of every 30 minutes in the peak and every 60 minutes in thePeak off-peak; every 60 minutes on Saturdays and30 every 90 minutes on60 Sundays. Peak is90 defined byOff-Peak trains scheduled to arrive in Center City before60 9:30am or scheduled60 to leave Center 90City between 4:00pm and 6:30pm. Table 7 summarizes the minimum frequencies for Regional Rail. 4Table 7Some | Regional routes may Rail not operateService on Frequency Saturdays and/or Standard Sundays. (in If a minutes)route does operate on Saturdays and/or Sundays then minimum policy headways would govern the frequency offered. Service Type Weekday Saturday Sunday Peak 30 60 90 Off-Peak 60 60 90 4 Some routes may not operate on Saturdays and/or Sundays.
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