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STATE of CONNECTICUT INFORMATION and TELECOMMUNICATIONS STRATEGIC PLAN for FISCAL YEAR 2021 September 15, 2020

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STATE of CONNECTICUT INFORMATION and TELECOMMUNICATIONS STRATEGIC PLAN for FISCAL YEAR 2021 September 15, 2020 State of Connecticut IT Strategic Plan for Fiscal Year 2021 STATE OF CONNECTICUT INFORMATION AND TELECOMMUNICATIONS STRATEGIC PLAN FOR FISCAL YEAR 2021 September 15, 2020 Pursuant to C.G.S. § 4d-7 as amended by P.A. 14-202, this plan provides an overview of State agency efforts to improve government efficiency through the use of technology. This plan reflects enterprise and agency efforts and includes special attention to eGovernment initiatives to put more government services online. Prepared by: Chief Information Officer Mark Raymond Department of Administrative Services Bureau of Enterprise Systems and Technology (860) 622-2419 [email protected] Page 1 of 174 State of Connecticut IT Strategic Plan for Fiscal Year 2021 Contents FY 2021 Information Technology Strategy .................................................................................. 4 Statement of Vision for Technology ......................................................................................................... 4 Background ............................................................................................................................................... 4 Current Technology Assessment .............................................................................................................. 5 FY 2021 Strategy ....................................................................................................................................... 8 Statutory Basis ........................................................................................................................................ 10 Standards and Guidelines ....................................................................................................................... 11 Enterprise Initiatives .................................................................................................................... 12 Digital Government / E-Government ...................................................................................................... 12 Enterprise Investment ............................................................................................................................ 12 Leverage enterprise collaboration tools ................................................................................................. 13 Agency Reports ............................................................................................................................. 14 Aging and Disability Services, Department of ......................................................................................... 14 Agricultural Experiment Station .............................................................................................................. 17 Board of Pardons and Paroles ................................................................................................................. 20 Connecticut Department of Agriculture ................................................................................................. 22 Connecticut State Colleges & Universities .............................................................................................. 24 Connecticut State Library ........................................................................................................................ 27 Department of Administrative Services .................................................................................................. 31 Department of Banking ........................................................................................................................... 38 Department of Children and Families ..................................................................................................... 41 Department of Consumer Protection ..................................................................................................... 48 Department of Correction ...................................................................................................................... 51 Department of Developmental Services ................................................................................................. 55 Department of Economic and Community Development ...................................................................... 60 Department of Emergency Services and Public Protection .................................................................... 63 Department of Energy and Environment Protection .............................................................................. 74 Department of Insurance ........................................................................................................................ 80 Department of Labor .............................................................................................................................. 83 Page 2 of 174 State of Connecticut IT Strategic Plan for Fiscal Year 2021 Department of Mental Health and Addiction Services ........................................................................... 88 Department of Motor Vehicles ............................................................................................................... 91 Department of Public Health .................................................................................................................. 96 Department of Revenue Services ......................................................................................................... 103 Department of Social Services .............................................................................................................. 106 Department of Transportation ............................................................................................................. 111 Department of Veterans Affairs ............................................................................................................ 114 Division of Criminal Justice ................................................................................................................... 116 Freedom of Information Commission ................................................................................................... 119 Military Department ............................................................................................................................. 121 Office of Early Childhood ...................................................................................................................... 124 Office of Health Strategy ....................................................................................................................... 128 Office of Higher Education .................................................................................................................... 134 Office of Policy and Management......................................................................................................... 138 Office of State Ethics ............................................................................................................................. 142 Office of the Attorney General ............................................................................................................. 144 Office of the Chief Medical Examiner ................................................................................................... 147 Office of the Healthcare Advocate........................................................................................................ 150 Office of the Secretary of the State ...................................................................................................... 152 Office of the State Comptroller............................................................................................................. 156 Office of the State Treasurer ................................................................................................................ 158 State Department of Education ............................................................................................................ 163 State Elections Enforcement Commission ............................................................................................ 167 CT Teachers' Retirement Board ............................................................................................................ 171 Worker’s Compensation Commission ................................................................................................... 173 Page 3 of 174 State of Connecticut IT Strategic Plan for Fiscal Year 2021 FY 2021 Information Technology Strategy Statement of Vision for Technology To measurably improve outcomes across the State of Connecticut by leveraging the right people, process and technology in the delivery of reliable, secure and cost-effective services. Background Connecticut Organizational Structure of Technology The technology resources in the State of Connecticut have been primarily organized by agency. This reflects the broader organizational structure of state agencies. Technology has been aligned to support the business of the agencies. The State of Connecticut does have some central delivery of IT services (e.g. e-mail, wide-area networking, and datacenter services) to support multiple agency or statewide needs; however, the bulk of the resources are attributed to agency specific missions. As of July 1, 2020, there were 632 Information Technology (IT) employees in the Executive Branch of which only 150 (24%) are located centrally. Since 2011, there has been
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