Digital Directorate ISIS Information Services and Information  Systems Division

T: action officer number F: 0131 244 5293 E: action officer email [email protected]

Your ref: E-mail dated 4th January 2017 T:Our 01 ref:31 -24FOI/4 «Ext»17/00048 F: 0131-244 «Fax»

E:01 «email»February@ 2017gov.scot REQUEST UNDER THE FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 (FOISA)

Dear Julie Hatchard Thank you for your request dated 4th January 2017 under the Freedom of Information (Scotland) Act 2002 (FOISA).

Your request

You asked for to provide the following information on the organisations information technology team and infrastructure equipment:

The response is information collated for the core Scottish Government Directorates and does not include Agencies and NDPBs

Response to your request

2. The responses to your questions are as follows:

What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?

During financial year 2015-16, the Scottish Government allocated a budget of £2.5million for telecommunications and infrastructure with a further capital budget of £7,363,000 to support corporate systems

The budgets for financial years 2017-18 and 2018-19 have yet to be set

What storage vendor(s) and model do you currently use?

Dell Compellent SC8000 VCE vBlock 320

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VCE vBlock 100 SUN Storagetek models 6180, M2540, M2540M2 EMC VNX EMC XtremeIO EMC Isilon EMC AX4-5 EMC Celerra Pure

When was the installation date of above storage vendor(s)? (Month/year)

Dell - May 2015 VCE - March 2014 & Jan 2015 Sun/Oracle Model 6180 – 2008Sun/Oracle Model M2540 – 2011 Sun/Oracle Model M2540M2 – 2014 All EMC and Pure storage was installed between 2014-2016

When is your planned (or estimated) storage refresh date? (Month/year)

Most refresh dates are undetermined at this point in time. However, some VCE vBlocks are due for replacement in January 2020. Isilon hardware is currently out for tender for replacement in January 2017.

What is your estimated budget for the refresh?

For most components this is not applicable as refresh dates and budgets are undetermined at this point in time. The Isilon kit has been allocated £300k for replacement.

What is the capacity of the storage data in TB?

1399 TB

The total number of IT staff employed by the organization:

The total number of ICT staff employed by the organisation is 266

Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable:

A detailed list of contacts is appended in Annex A

Please confirm if you are utilising desktop virtualisation technologies and if so how many users do you provide services for?

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Desktop virtualisation technologies are licensed for up to 770 users

What backup software do you use?

Veritas Netbackup Arcserve UDP Veeam

How much data do you backup in TB?

306TB

Number of servers?

327 physical servers

What operating system(s) do you use?

ESXi 5.5 / 6.0, Windows 7, 8, 10 and Server 2008, 2012, 2016 Ubuntu, Red Hat, CentOS Solaris, RHEL Ubuntu 14.04LTS OneFS Linux Solaris Linux

Number of virtualised servers?

2,496

What percentage of your environment is virtualised?

92%

If you outsource your IT works, please provide who it is with and when the contract started and ends.

The majority of support for our core infrastructure is insourced. The exceptions to this are as follows:

Agriculture Food & Rural Communities (AFRC) Directorate - CGI between 2014 and 2019. Marine Scotland Compliance - Sopra Steria Jan 2015 to March 2018. Digital Directorate - Amazon Web Services (AWS). 8th July 2015 to 7th July 2017. 3

Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.

This information is provided in Annex B

Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.

An average of 14 man hours per week is spent managing storage. This figure includes carving out LUNs and/or Volumes

Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.

This information is not recorded

How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.

All storage is connected via Fibre Channel, while our twin Data Centres are connected via 10Gb Ethernet

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Director General Communities, Area 3G South, Victoria Quay, Edinburgh EH6 6QQ. Your review request should explain why you are dissatisfied with this response, and should be made within 40 working days from the date when you received this letter. We will complete the review and tell you the result, within 20 working days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Scottish Information Commissioner. More detailed information on your appeal rights is available on the Commissioner’s website at: http://www.itspublicknowledge.info/YourRights/Unhappywiththeresponse/Appealingto Commissioner.aspx.

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ANNEX A – CONTACT DETAILS

ISIS Information Services and Information Systems Role Name Contact Phone Number Chief Information Officer Anne.Moises Anne [email protected] 0131 244 9575 Deputy Chief Information Officer andChief Technical Officer Andy McClintock Andy [email protected] 0131 244 1888 Chief Information Security Officer Dave Watson [email protected] 0131 244 9577 Head of Technical Services Graeme Lockhart [email protected] 0131 244 9681 Head of Strategy, Support and Delivery Jackie Moody [email protected] 0131 244 8172 Head of the Office of the CIO Lois MacFadyen [email protected] 0131 244 9964

Directorate for Agriculture, Food and Rural Communities Role Name Contact Phone Number Head of Division and Chief Information Officer Eddie Turnbull [email protected] 0131 244 2345 Division Manager Martin Leadbetter [email protected] 0131 244 9237 Head of Assurance/Security Brian Robertson [email protected] 0131 244 9736 Head of Service Billy Gorman [email protected] 0131 244 9318 Head of Infrastructure Neill Smith [email protected] 0131 244 9320 Operations Support Nadia Ali [email protected] 0131 244 9774 Infrastructure Manager Mark Giles [email protected]

Digital Public Services and Business Transformation Role Name Contact Phone Number Head of Digital Architecture Keith Johnston [email protected] 0131 244 0343 Enterprise Architect Neil Campbell [email protected] 0131 244 0871 Technical Solutions Lead Keith Turnbull [email protected] 0131 244 4481 Technical Architect Adrianos Evangelidis [email protected] 0131 244 2909 Technical Architect Andrew Colbourne [email protected]

Marine Scotland Compliance Role Name Contact Phone Number Head of Information and Technology Unit Mike Faulds [email protected] 0131 244 6078 Project Manager Allan Hildreth [email protected] 0131 244 6316 Technical Lead – SysAdmin/Infrastructure Ronnie Simpson [email protected] 0131 244 6206

Marine Scotalnd Science Role Name Contact Phone Number Science IT Manager David Keay [email protected] 01224 295449

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ANNEX B – Resellers and Frameworks

Re-sellers

 Microsoft  Maindec  SCC  VMWare  EMC  Symantec  CSA Waverly  CISCO  MTI  DELL  Oracle  Trustmarque  Misco  HP  Computacenter  Phoenix Software

Frameworks

IT Peripherals Framework

National Framework for Desktop Client devices

National Framework for Mobile Client devices

Server Maintenance framework

IT Services Frameworks

• Scottish Government Frameworks o Hosting Services Framework o Digital and Technology Services Framework (DATS) o Server Maintenance Framework o Application Design and Development Services (ADDS)

• Crown Commercial Service Frameworks o Corporate Software Solutions (RM1042) o Digital Marketplace: Crown Hosting Data Centres (RM1069) 6

o Enterprise Application Support Services (RM1032) o Digital Marketplace: G-Cloud 7 (RM1557vii) o Technology Services (RM1058) o Managed Email (RM1085) o Digital Outcomes and Specialists (RM1043iii)

IT Networking Frameworks

• Scottish Government Frameworks o Fixed Telephony Services Framework o Network Enablement Services Framework o Digital Conferencing Services Framework o Scottish Wide Area Network (SWAN)

• Crown Commercial Service Frameworks o Network Services (RM1045)

IT Products Frameworks

• Scottish Government Frameworks o Mobile Client Devices (SP-15-011-1) o Desktop Client Devices (SP-15-011-4) o Thin Clients (SP-15-011-2) o Web-based & Proprietary Client Devices (SP-15-011-3) o National IT Peripherals Framework (SP-14-002) o Desktop Client Device Framework (SP-15-011-4) o Office Equipment (PS-12-008-1, PS-12-008-2)

• Crown Commercial Service Frameworks o Technology Products (RM1054 & RM3733)

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Specialist’ IT Frameworks

• Crown Commercial Service Frameworks o ICT Services for Education (RM1050) o Local Authority Software Applications (RM1059)

IT Personnel Frameworks

• Scottish Government Frameworks o Professional Services

• Crown Commercial Service Frameworks o Contingent Labour One (RM960)

Link provided for further information at: https://resources.mygov.scot/standards/procurement-frameworks/

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