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Annual REVIEW QUEENSLAND TOURISM INDUSTRY COUNCIL ANNUAL REVIEW Level 11, 30 Makerston Street, Brisbane QLD 4000 • PO Box 13162, George Street QLD 4003 2009/10 Telephone 07 3236 1445 Facsimile 07 3236 4552 Email [email protected] Website www.qtic.com.au QTIC/67–SEP10 Chairman & CEO Contents At the time of our last annual review we were QTIC looks forward to celebrating the success QTIC 2 looking at the year ahead with some caution of our industry with you at the upcoming QTIC’S Vision 2 and, while we are yet to see substantial Queensland Tourism Awards. While we have QTIC Board 2 improvements in our underlying business long overseen the coordination of judging and conditions, operators have nonetheless become workshops for the awards in partnership with QTIC Organisational Structure 2 extremely adept at achieving strong results under Tourism Queensland, we are proud to have taken The Team 3 tight budgets. over the overall management of this prestigious Industry Policy & Advocacy 4 event, with TQ now a funding partner. Despite the difficult trading conditions, we Advocacy 4 We also welcome your continued participation should not lose sight of the fact that tourism List of Submissions 5 at QTIC’s Strategic Tourism Forums. As part of remains Queensland’s third largest export earner Media 6 and employs over 10% of the state’s workforce. this year’s workshop, we challenged operators to Committees / List of Committees 7 These figures underline how many regions, provide us with new ideas and think innovatively about ways to enhance the competitiveness businesses, jobs and livelihoods are reliant on Coordination 8 of the industry. QTIC was encouraged by the a thriving tourism industry in Queensland. It Network Partnerships 8 creative and supportive thinking of participants is a credit to all the operators in our industry Associations Council Members 8 and your ideas, shared with all forum delegates, who work hard, often in adverse conditions, to Stephen Gregg have provided us with a clear and definitive Sustainable Businesses 9 remain competitive. Chairman direction to focus our lobbying activities. Aussiehost 9 As economic conditions improve, there are I would like to thank my fellow board members, Business Development 9 signs of a recovery in the year ahead. However, John Atkin, Bob East, Greg Holmes, Laura Tourism Volunteering Portal 9 it will be uneven and have different impacts Younger, Neil Scanlan, Suzette Pelt, Wayne Clift, QTIC Business Barometer 10 on different areas of the state. Recent research Martin Winter and Rob Giason, for their support Indigenous Champions Network 10 indicates that we should not expect a return to and unfailing commitment to our industry and pre GFC growth patterns. We are entering an era the role that the Queensland Tourism Industry Immigration Outreach Officer 11 where the tourism landscape is more competitive Council plays on behalf of its members. Tourism Experience Pays Awareness Strategy (TEPAS) 11 than ever. QTIC’s success has been made possible by the QTIC-Y 11 Ensuring Government commitment to our enduring commitment of its members and the Queensland Tourism Awards 12 industry and continued vigilance over a raft of dedicated management team, lead by Daniel Workforce Capacity Building 13 legislative changes that could affect the growth Gschwind. We continue to share your vision for The Year of Education Revolution 13 and prosperity of our industry will be the core the future of this industry and, on behalf of the Chairman focus of the QTIC Board in the year ahead. organisation, I thank you for your support. $10 Million for Tourism and Hospitality Training in Queensland 14 Tourism Diploma Kicks off in Longreach 14 Study Tours for Trainers 15 Professional Development 15 2009 Striving for Excellence 15 Despite its contribution to building a strong such as this will become more essential to QTIC’s Salute to Excellence Awards 16 and diverse state economy, the tourism industry enhance our competitiveness. Career Days 17 in Queensland still needs to demonstrate its QTIC has no greater responsibility than Connections 18 credentials as a major growth industry. advocating on your behalf. We consider the Events 18 QTIC continues to take up this challenge and inaugural Queensland Tourism Ministerial Business Leaders Breakfasts/Luncheons 18 has established a firm basis for continued Forum – an election commitment to QTIC – engagement with Ministers, other members as an important opportunity to demonstrate Boardroom Luncheons 18 of parliament, senior bureaucrats and other our credentials as an industry. This forum will State-of-Play Seminars 19 representatives. involve the Ministers from all tourism related Strategic Tourism Forums 19 An important outcome of this engagement has portfolios and will be a significant step in Members List 20 been the development of a funding agreement bringing our industry concerns to the forefront with government to manage the delivery of of government thinking. over $9.1 million worth of training to existing Next year QTIC will celebrate its 10th birthday. workers within the tourism and hospitality I am proud of what the organisation has industry. delivered to the industry over the last 10 years, Daniel Gschwind This allocation of funds, under the Productivity however, I am also aware that there are many Chief Executive Places Program, will continue to assist business issues to be addressed and considerable further operators to respond proactively to the labour work to be undertaken. market challenges that the industry is currently We will continue to build on our past facing. achievements and – with your support – will This injection of further funding to support continue to provide an important voice for training initiatives has been more important tourism. CEO than ever. Strong and innovative partnerships We have no intention of slowing down. QTIC ANNUAL REVIEW 2009-10 1 QTIC Role QTIC Team QTIC’S VISION • To improve the tourism business environment. • To be responsive to and representative of industry’s positions and needs. • To advocate for the benefit of our members. Brisbane CONVENTION & EXHIBITION CENTRE QTIC BOARD Brisbane Convention & Exhibition Centre (BCEC) is Australia’s most awarded venue Stephen Gregg, Chief Executive Officer, Cairns & Mackay Airports (Chairman) and has been officially ranked among the Wayne Clift, Managing Director, Beetswalking Consulting (Deputy Chairman) top three convention centres world-wide on three separate occasions. John Atkin, Proprietor, The Falls The Centre is uniquely located in a riverside Bob East, Chief Executive Officer, Mantra Group convention precinct at South Bank, home to Brisbane’s vibrant arts and Rob Giason, Chief Executive Officer, Tourism Tropical North Queensland cultural community. Greg Holmes, Manager, Strategic Partnerships HOSTPLUS The Centre caters for events of all sizes THE TEAM IN 2009/10 from eight to 8,000 and all to the same Suzette Pelt, Director, Queensland Yacht Charters Daniel Gschwind Chief Executive high standard of excellence. Kim Harrington Business Development & Policy Manager Neil Scanlan, Regional Manager, Queensland Accor Hospitality A fully integrated range of in-house David Liddell Senior Policy Officer/ RTO Executive Officer Martin Winter, Chief Executive Officer, Gold Coast Tourism services, from award-winning catering to world-class event production and Holly Simpson Project Officer QUEENSLAND RAIL Laura Younger, General Manager, Australian Timeshare and Holiday Ownership Council (ATHOC) presentation technology is delivered by a team of experienced professionals. Sandra Perry Tourism Experience Pays Awareness Strategy Project Officer Queensland Rail has Australia’s largest and most comprehensive network of With the opening of five new levels of Lesley Whitfield Tourism Indigenous Champions Network Project Officer boutique meetings and event space in long distance trains, carrying almost Gayle Hughes AussieHost Administration Officer (to April 2010) half a million domestic and international 2011, Brisbane Convention & Exhibition customers each year. Centre will become Australia’s most flexible Jodie Brezzi Tourism Employment Growth Project Officer (to October 2009) meetings and events venue. A range of unique rail experiences across Jennifer Tasker Indigenous Champions Project Officer (to August 2009) Visit www.bcec.com.au Queensland are available, delighting Kym Stephenson Membership Manager customers from World-Heritage listed locations to Queensland’s outback Alyce Holding Events Coordinator townships. These include the world- Robyn Keenan Skills Link Manager class The Sunlander between Brisbane and Cairns; a true Aussie adventure to QTIC ORGanisatiONAL structure Sharon Galloway Skills Link Project Officer Longreach on the Spirit of the Outback, Keren Mackay Skills Link Project Officer or a short haul holiday on the innovative QTIC BOARD Tilt Train stopping at 28 popular tourist Ciranti Saluwadana Administration & Finance Manager/EA to the CE destinations along Queensland’s coast. Jodie Truloff Administration & Finance Officer /BBFQ Secretariat RTO CEO ASSOCIATIONS COUNCIL Each of Queensland Rail’s coastal, REGIONAL TOURISM ORGANISATIONS Michelle Behrend Receptionist outback, and tropical north services offer a unique travel experience that makes Tatiana Wickham Receptionist (to March 2010) ADMINIstratION BUSINESS DEVELOPMENT the perfect start – or conclusion – to any & FINANCE & POLICY SKILLS LINK EVENTS & MEMBERSHIP Queensland holiday. • Invoicing & billing enquires • Business / industry •
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