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QTIC/67–SEP10 Tourism I 20 Annu ndus 09/10 a t ry Coun l REVIEW cil Chairman & CEO Contents

At the time of our last annual review we were QTIC looks forward to celebrating the success QTIC 2 looking at the year ahead with some caution of our industry with you at the upcoming QTIC’S Vision 2 and, while we are yet to see substantial Queensland Tourism Awards. While we have QTIC Board 2 improvements in our underlying business long overseen the coordination of judging and conditions, operators have nonetheless become workshops for the awards in partnership with QTIC Organisational Structure 2 extremely adept at achieving strong results under Tourism Queensland, we are proud to have taken The Team 3 tight budgets. over the overall management of this prestigious Industry Policy & Advocacy 4 event, with TQ now a funding partner. Despite the difficult trading conditions, we Advocacy 4 We also welcome your continued participation should not lose sight of the fact that tourism List of Submissions 5 at QTIC’s Strategic Tourism Forums. As part of remains Queensland’s third largest export earner Media 6 and employs over 10% of the state’s workforce. this year’s workshop, we challenged operators to Committees / List of Committees 7 These figures underline how many regions, provide us with new ideas and think innovatively about ways to enhance the competitiveness businesses, jobs and livelihoods are reliant on Coordination 8 of the industry. QTIC was encouraged by the a thriving tourism industry in Queensland. It Network Partnerships 8 creative and supportive thinking of participants is a credit to all the operators in our industry Associations Council Members 8 and your ideas, shared with all forum delegates, who work hard, often in adverse conditions, to Stephen Gregg have provided us with a clear and definitive Sustainable Businesses 9 remain competitive. Chairman direction to focus our lobbying activities. Aussiehost 9 As economic conditions improve, there are I would like to thank my fellow board members, Business Development 9 signs of a recovery in the year ahead. However, John Atkin, Bob East, Greg Holmes, Laura Tourism Volunteering Portal 9 it will be uneven and have different impacts Younger, Neil Scanlan, Suzette Pelt, Wayne Clift, QTIC Business Barometer 10 on different areas of the state. Recent research Martin Winter and Rob Giason, for their support Indigenous Champions Network 10 indicates that we should not expect a return to and unfailing commitment to our industry and pre GFC growth patterns. We are entering an era the role that the Queensland Tourism Industry Immigration Outreach Officer 11 where the tourism landscape is more competitive Council plays on behalf of its members. Tourism Experience Pays Awareness Strategy (TEPAS) 11 than ever. QTIC’s success has been made possible by the QTIC-Y 11 Ensuring Government commitment to our enduring commitment of its members and the Queensland Tourism Awards 12 industry and continued vigilance over a raft of dedicated management team, lead by Daniel Workforce Capacity Building 13 legislative changes that could affect the growth Gschwind. We continue to share your vision for The Year of Education Revolution 13 and prosperity of our industry will be the core the future of this industry and, on behalf of the Chairman focus of the QTIC Board in the year ahead. organisation, I thank you for your support. $10 Million for Tourism and Hospitality Training in Queensland 14 Tourism Diploma Kicks off in Longreach 14 Study Tours for Trainers 15 Professional Development 15 2009 Striving for Excellence 15 Despite its contribution to building a strong such as this will become more essential to QTIC’s Salute to Excellence Awards 16 and diverse state economy, the tourism industry enhance our competitiveness. Career Days 17 in Queensland still needs to demonstrate its QTIC has no greater responsibility than Connections 18 credentials as a major growth industry. advocating on your behalf. We consider the Events 18 QTIC continues to take up this challenge and inaugural Queensland Tourism Ministerial Business Leaders Breakfasts/Luncheons 18 has established a firm basis for continued Forum – an election commitment to QTIC – engagement with Ministers, other members as an important opportunity to demonstrate Boardroom Luncheons 18 of parliament, senior bureaucrats and other our credentials as an industry. This forum will State-of-Play Seminars 19 representatives. involve the Ministers from all tourism related Strategic Tourism Forums 19 An important outcome of this engagement has portfolios and will be a significant step in Members List 20 been the development of a funding agreement bringing our industry concerns to the forefront with government to manage the delivery of of government thinking. over $9.1 million worth of training to existing Next year QTIC will celebrate its 10th birthday. workers within the tourism and hospitality I am proud of what the organisation has industry. delivered to the industry over the last 10 years, Daniel Gschwind This allocation of funds, under the Productivity however, I am also aware that there are many Chief Executive Places Program, will continue to assist business issues to be addressed and considerable further operators to respond proactively to the labour work to be undertaken. market challenges that the industry is currently We will continue to build on our past facing. achievements and – with your support – will This injection of further funding to support continue to provide an important voice for training initiatives has been more important tourism. CEO than ever. Strong and innovative partnerships We have no intention of slowing down.

QTIC ANNUAL REVIEW 2009-10 1 QTIC Role QTIC Team

QTIC’s vision • To improve the tourism business environment. • To be responsive to and representative of industry’s positions and needs. • To advocate for the benefit of our members. Brisbane Convention & Exhibition Centre QTIC Board Brisbane Convention & Exhibition Centre (BCEC) is Australia’s most awarded venue Stephen Gregg, Chief Executive Officer, Cairns & Mackay Airports (Chairman) and has been officially ranked among the Wayne Clift, Managing Director, Beetswalking Consulting (Deputy Chairman) top three convention centres world-wide on three separate occasions. John Atkin, Proprietor, The Falls The Centre is uniquely located in a riverside Bob East, Chief Executive Officer, Mantra Group convention precinct at South Bank, home to Brisbane’s vibrant arts and Rob Giason, Chief Executive Officer, Tourism Tropical North Queensland cultural community. Greg Holmes, Manager, Strategic Partnerships HostPlus The Centre caters for events of all sizes The Team in 2009/10 from eight to 8,000 and all to the same Suzette Pelt, Director, Queensland Yacht Charters Daniel Gschwind Chief Executive high standard of excellence. Kim Harrington Business Development & Policy Manager Neil Scanlan, Regional Manager, Queensland Accor Hospitality A fully integrated range of in-house David Liddell Senior Policy Officer/ RTO Executive Officer Martin Winter, Chief Executive Officer, Gold Coast Tourism services, from award-winning catering to world-class event production and Holly Simpson Project Officer QUEENSLAND RAIL Laura Younger, General Manager, Australian Timeshare and Holiday Ownership Council (ATHOC) presentation technology is delivered by a team of experienced professionals. Sandra Perry Tourism Experience Pays Awareness Strategy Project Officer Queensland Rail has Australia’s largest and most comprehensive network of With the opening of five new levels of Lesley Whitfield Tourism Indigenous Champions Network Project Officer boutique meetings and event space in long distance trains, carrying almost Gayle Hughes AussieHost Administration Officer (to April 2010) half a million domestic and international 2011, Brisbane Convention & Exhibition customers each year. Centre will become Australia’s most flexible Jodie Brezzi Tourism Employment Growth Project Officer (to October 2009) meetings and events venue. A range of unique rail experiences across Jennifer Tasker Indigenous Champions Project Officer (to August 2009) Visit www.bcec.com.au Queensland are available, delighting Kym Stephenson Membership Manager customers from World-Heritage listed locations to Queensland’s outback Alyce Holding Events Coordinator townships. These include the world- Robyn Keenan Skills Link Manager class The Sunlander between Brisbane and Cairns; a true Aussie adventure to QTIC Organisational structure Sharon Galloway Skills Link Project Officer Longreach on the Spirit of the Outback, Keren Mackay Skills Link Project Officer or a short haul holiday on the innovative QTIC BOARD Tilt Train stopping at 28 popular tourist Ciranti Saluwadana Administration & Finance Manager/EA to the CE destinations along Queensland’s coast. Jodie Truloff Administration & Finance Officer /BBFQ Secretariat RTO CEO ASSOCIATIONS COUNCIL Each of Queensland Rail’s coastal, REGIONAL TOURISM ORGANISATIONS Michelle Behrend Receptionist outback, and tropical north services offer a unique travel experience that makes Tatiana Wickham Receptionist (to March 2010) Administration Business Development the perfect start – or conclusion – to any & Finance & Policy skills link events & membership Queensland holiday. • Invoicing & billing enquires • Business / industry • Industry Skills Alliance • Membership enquiries Queensland Tourism Industry Council plays an important role Visit www.queenslandrail.com.au • Contract Maintenance growth & development • Information and advice • Events opportunities regarding industry training representing tourism businesses at a national level through the National Tourism • QTIC Board & Associations packages • Queensland Tourism Council liaison • AussieHost & other training Awards programs • Career information and • Government & Agency pathway advice Alliance. QTIC has been involved in the development of tourism accreditation and I liaison • Environmental issues, including climate change • AHRP applications • HR management • Professional development am pleased Government is committing $5.5 million over four years • Funding & grant • Provide assistance to CEO activities for trainers and information assessors including study to implement and operate the National Tourism Accreditation Framework • Government Submissions tours and conferences • Immigration Issues • Information about to strengthen Australia’s tourism industry and encourage businesses to • Queensland Tourism Australian Quality Training Strategy Framework • Salute to Excellence Awards upgrade and refresh their offering. • State & Federal • Productivity Places Program The Hon. Martin Ferguson AM MP Government regulatory brokerage issues (Minister for Tourism, Resources and Energy)

2 QTIC ANNUAL REVIEW 2009-10 3 Industry Policy & Advocacy Industry Policy & Advocacy

Given the daily challenges confronting the List of Submissions industry, dealing with policy matters is often less of Vocational Education and Training Workforce Issues Paper a priority for tourism businesses. In acknowledging this, QTIC remains committed to ensuring that Reductions in ABS data Coverage for tourism accommodation Brisbane Airport the views of tourism operators are continuously Industry Waste Levy Consultation Draft Corporation Pty Limited presented in all relevant policy forums. Inquiry into regional development through grey nomad tourism With more passengers on more airlines, Queensland Swimming Pool Safety Guidelines servicing more markets, Brisbane Due to the geographic and sectoral reach of our Airport continues to deliver benefits to industry, the list of tourism-relevant policy areas Increases for sewerage treatment plants under the Queensland’s economy. is considerable, however, QTIC’s commitment has Environmental Protection Regulation 2008 In 2009/2010 for the first time ever, delivered a number of important policy outcomes Green Skills Agreement Implementation Plan 19.4 million passengers travelled through over the last 12 months. Brisbane Airport, breaking all previous Introduction of site valuations records. Brisbane Airport is also the third In partnership with other industry bodies, QTIC Queensland Greenspace Strategy largest airport for welcoming International was very active in prompting the Queensland Inquiry into Regional Skills Relocation tourists to Australia. Government to consider a last-minute review of Review of consumer protection measures in the travel services market A proud supporter of QTIC, Brisbane the new land valuation legislation. While – through effective solidarity between industry Airport Corporation Pty Limited (BAC) is a Inquiry into Access of Small Business to Finance bodies – the worst has been prevented, QTIC is now engaged in a government working private non-listed company which is more National Resource Sector Employment Taskforce Discussion Paper than 80% Australian owned – ultimately group, consulting on practical land valuation provisions that will not impose a significant by ordinary Australians with their savings burden on Queensland businesses. Implementation of the Queensland Swimming Pool Safety Guidelines invested in superannuation and other Review of the General Skilled Migration Points Test investment funds. QTIC’s lobbying efforts have also resulted in government reconsidering the new fees applied Brisbane Airport is the gateway to to licences for on-site sewage treatment. These fee changes were implemented with little HOSTPLUS Valuation of Land and Other Legislation Amendment Bill 2010 Queensland, delivering a 4.2 billion consultation with industry and were likely to increase the costs for some caravan parks and HOSTPLUS is an industry super fund Marine/ Terrestrial Award Modernisation Disparity privately funded infrastructure program and boasting nearly 1 million members and resort operators by up to 2000%. 2010-11 Migration Program Consultations generating more than 40,000 jobs within 64,000 employers, making it one of the next 20 years. Amongst over 30 submissions presented to governments this year, QTIC has also presented Australia’s largest super funds. HOSTPLUS Federal Government Pre-Budget Submission has been servicing the hospitality, tourism, As an engine room for growth, Brisbane industry views during a recent review of Queensland’s Swimming Pool Guidelines. While Proposed Class 2B Classification under the Building Code of Australia recreation and sport industries for over 20 Airport will play an integral role in the QTIC has broadly supported an update of provisions – which will deliver better safety years and was awarded Money Magazine’s Request for Regional Classification of Moreton Island and growth and globalisation of the Queensland outcomes - it successfully presented a strong case for the new guidelines to be introduced Best Super Fund Manager and SuperRatings economy, while elevating Brisbane as a Request for extension of ‘Pacific Seasonal Worker Pilot Scheme’ according to a more practical timeframe. Fund of the Year 2007, 2008 and 2009. global destination and business location. Correspondence to the Hon. MP regarding award modernisation To find out more about joining this growing Visit www.bne.com.au The list of regulatory issues confronting the tourism industry continues and QTIC appreciates industry super fund contact Correspondence regarding the impost of award modernisation on the tourism industry the support from its members and network partners – particularly industry sector 1300 HOSTPLUS (1300 467875) South East Queensland Climate Change Management Plan associations who actively engage with the QTIC Associations Council. or visit hostplus.com.au Migration Occupations in Demand List: Issues Paper 2 Migration Occupations in Demand List: Issues Paper 1 QTIC maintains a close and productive relationship with the Agriculture Group Award 2010 Apprentice Trainee, Retention and Skilling Strategies and continues to offer a consistent and Australian Apprentices Taskforce Discussion Paper focused tourism industry perspective whenever applicable. The tourism industry has faced significant challenges on a regular basis before and QTIC prepared and is renowned for its general resilience. Our strength as an industry is presented over 30 submissions to dependent on government and industry combining their efforts government in 09/10. and we look forward to continuing our robust relationship with Daniel and the QTIC team. The Hon. Peter Lawlor MP (Minister for Tourism & Fair Trading)

4 QTIC ANNUAL REVIEW 2009-10 5 Industry Policy & Advocacy Industry Policy & Advocacy

The importance of giving tourism a high political profile through the media, based on The Reef does thank you Committees reasoned commentary, cannot be underestimated. – you have played a very big The tourism industry must remain vigilant and proactive to continuously put its case forward QTIC’s efforts to bring about positive policy decisions and to raise public awareness of the in all relevant policy forums. Through its participation on a number of boards, councils and AND flow on benefits of a thriving and prosperous tourism industry have seen the organisation part, particularly in meetings committees, QTIC ensures that a consistent and credible tourism perspective is presented quoted numerous times in local, state and national press this year. On all of these occasions, WHITEWATER WORLD on all issues affecting our future. This involvement ranges from providing input into regional QTIC has clearly articulated the industry’s views and ensured that important tourism issues It’s double the thrills and double the fun with government and industry planning issues (through membership on committees like the Regional Landscape and Open are not overlooked. Space Advisory Committee) to representing the industry in deliberations on supply issues at Dreamworld and WhiteWater World. – to show there is a strong So many worlds in one, Dreamworld is With numerous appearances on television, radio, trade publications – such as the Resort (including participation on the Premier’s Employment Taskforce). home to The Big 6 Thrill Rides, Nickelodeon News – and newspapers, QTIC has also ensured that positive news stories are featured. Central, Wiggles World, Tiger Island, AVPX, economic rationale for Through his appointment to the board of the Great Barrier Reef Marine Park Authority, The Australian Wildlife Experience and These include showcasing state, national and international achievements – such as the QTIC’s CE, Daniel Gschwind, ensures that government is cognisant of the contribution that FlowRider. Slide in for the ride of your life winners of the Queensland Tourism Awards. conservation. We don’t see the tourism industry makes to the care, development and management of the Great Barrier at the Gold Coast’s newest water park, Reef Marine Park. WhiteWater World! Just a hop, skip and By presenting at a number of events – including government forums, university lectures, it nearly enough from other a splash from Dreamworld, combining industry roundtables and public debates – QTIC has been able to speak up and be heard on QTIC’s appointment to GBRMPA also recognises that the tourism industry is a key user of the adrenaline pumping thrills with family style a variety of important issues. Of particular note, QTIC has represented the interests of the industry leaders. Marine Park and has an important role to play in protecting this important environmental fun in the ultimate Aussie beach paradise. industry at a number of senate inquiries this year. Nick Heath (WWF) WhiteWater World boasts all four of the asset for future generations. hottest waterslides on the planet as well as Nickelodeon’s Pipeline Plunge, Wiggle Bay and Australia’s first looping bodyslide, The Wedgie! Visit www.dreamworld.com.au

List of Committees in 2009 – 2010 • Approved Destination Status (ADS – China) • National Long Term Tourism Strategy: Labour and • The Board of the Reef and Rainforest Research Advisory Panel Skills Working Group Centre • Alliance for Sustainable Tourism • Premier’s Employment Task Force • The Tourism Shopping Reform Group • Australian Standing Committee on Tourism • Queensland Parks and Wildlife Service Northern • The State Environment Ministers’ State Wide Working Group Forum Tourism Forum • Australian Technical College Brisbane North • Queensland Tourism Strategy Implementation • The State Tourism Minister’s Steering Committee for Advisory Committee Working Group the Queensland Tourism Strategy (QTS) • Australian Tourism Awards Review Panel • Queensland Tourism Strategy Senior Officers Group • Tourism Australia’s Tourism Forecasting Committee • Caterers Gold Licence Accreditation Board • Queensland Visitor Centre Accreditation Panel (TFC) • Commerce Queensland – Workplace Skills and • Queensland Visitor Safety Working Group • Tourism Australia’s Industry Advisory Panel for Research Productivity Policy Committee • Queensland Small Business Advisory Council • Tourism Climate Change Action Group (Great • Department of Immigration and Multicultural • Regional Landscape and Open Space Advisory Barrier Reef) Affairs (DIMIA) Stakeholder Forum Committee • Tourism Queensland’s Food and Wine Tourism • Executive Committee – National Tourism Alliance • Sarina Russo Schools Australia Industry Advisory Working Group (NTA) Committee • Valuation Reform Reference Group • Great Barrier Reef Marine Park Authority (GBRMPA) • Skills Alliance Council • Wet Tropics Management Authority -Tourism • Great Barrier Reef Marine Park Authority – Tourism • Skilling Bayside South – Building Tomorrow’s Industry Liaison Group Reef and Recreation Advisory Committee Workforce • Worldskills Australia Brisbane Region Committee • Minor Tourism Infrastructure Grants Industry • The Australian Tourism Awards Working Group Consultative Committee

6 QTIC ANNUAL REVIEW 2009-10 7 Coordination Sustainable Businesses

Associations Council Network partners AussieHost Members Through its important network partnerships, QTIC ensures that no business is too remote QTIC continues to develop strategies to enhance customer service quality and is proud • Association of Marine Park Tourism Operators or specialised to benefit from the industry support that QTIC offers. The significance of to be the AussieHost Master Provider for Queensland across all industry sectors. As the • Australian Federation of Travel Agents including all stakeholders in QTIC’s activities is well recognised given the broad differences TPD MEDIA driving force behind customer service reform in Queensland, QTIC has seen 716 participants • Australian Timeshare & Holiday Ownership between tourism regions and sectors in Queensland. TPD Media is a force to be reckoned with successfully completed the AussieHost Customer Service program by attending one of 65 Council Ltd workshops across Queensland. With 51 accredited AussieHost Trainers in Queensland, QTIC The membership of all 14 Regional Tourism Organisations (RTOs) ensures that QTIC is both in the media world. • Backpacking Queensland looks forward to further growing the AussieHost program in the years to come. well positioned to address specific regional issues and to provide a key communication link As creators of Queensland’s premier • Bed & Breakfast and Farmstay Qld Inc. lifestyle programs, The Great South East, to more than 4000 regional tourism businesses. QTIC’s vital link to these regional operators • Caravanning Queensland Queensland Weekender and Creek to provides the industry with a powerful lobbying base to promote the interests of the tourism • Clubs Queensland Coast, TPD Media has built a reputation for industry. creating world-class television. • Far North Queensland Tour Operators That reputation, along with a commitment Association Attending Regional Tourism Queensland (RTQ) meetings, affords QTIC the opportunity to to leading edge technology and technique, • Hotel Motel & Accommodation Association report back on state and federal policy issues, enabling the organisation to draw on the has secured the company a stable of major • ARAMA Queensland significant regional expertise. industry clients. • Queensland Bus Industry Council Inc. As RTOs often deal with issues of a similar nature – including resourcing concerns, In the tourism market, Tourism Queensland, • Queensland Hotels Association Quicksilver, Fantasea and Hamilton Island infrastructure and product development issues and skills needs, QTIC also provides a • Queensland Information Centres Association Enterprises all call on TPD Media to concept secretariat function for the network. In close consultation with the RTQ Chair, Martin and create a broad range of media projects. • Restaurant and Catering Queensland Winter, the secretariat coordinates quarterly meetings and provides an important link As well as significant broadcast expertise, • Surf Life Saving Queensland between the network and other industry stakeholders, including governments. TPD Media offers an established corporate • Taxi Council of Queensland and commercial production service built QTIC is increasingly able to fulfill its role as an industry-wide, representative body due to the around a team of talented, creative and strong support and cooperation received from its key sector association members, under the dedicated media professionals. umbrella of QTIC’s Associations Council. From a single TVC to a series of marketing, training and corporate image presentations, I have worked in retail, hospitality & tourism for many years and Chaired by Laura Younger (General Manager of the Australia Timeshare and Holiday TPD Media has what it takes to deliver Queensland Parks Ownership Council), QTIC’s Associations Council draws on significant tourism experience outstanding productions – from concept to I would recommend this course for anyone in these industries. & Wildlife Service and provides a forum for all tourism sector bodies to highlight major issues impacting on completion. Jemma-Lee, Mooloolaba The Queensland Parks and Wildlife Service their members. Visit www.tpdmedia.com.au (QPWS), an entity of the Department of I thought this workshop was very good and will be helpful to me The united input of these bodies has enabled QTIC to address a number of prominent Environment and Resource Management in the future. The facilitator was fantastic and explained things very well. (DERM) are charged with the conservation and tourism issues including environmental regulations, workplace relations issues, changes to management of the protected area estate, building provisions and migration policies. I would gladly participate in AussieHost again. building resilience in natural systems and Gabby, Barcaldine providing safe, substantial and sustainable Successfully representing the industry’s wide and diverse interests, is dependent on the benefits to the Queensland community. continuation of strong working relationships across all regions and sectors of the industry in Queensland is one of the most naturally Queensland. QTIC looks forward to continuing these important partnerships as few other Business Development diverse places on earth, containing five out of the sixteen Australian world heritage states have the benefit of such an inclusive platform from which to present policy decisions. Tourism Volunteering By facilitating business development opportunities, coaching and mentoring sessions properties (the wet tropics, Fraser Island, throughout the state, QTIC has delivered a strong range of initiatives to support tourism the Great Barrier Reef, the Riversleigh fossil Portal site and the Gondwana rainforests). Along businesses in practical ways. QTIC has been working with the with these world heritage properties, QPWS From a regional perspective, it is critical to have an effective currently manages around 12.5 million Department of Communities and In partnership with the Department of Employment, Economic Development and Innovation hectares of parks and forests comprising tourism industry council to represent our collective interests and to present Volunteering Queensland to develop a and Tourism Queensland, QTIC has continued to encourage small business growth and tourism volunteering website nearly 7% of Queensland. In addition, QPWS sustainability by promoting a range of resources for tourism operators – including the manages around 72,000 square kilometres the industry’s position in a structured and unified way. QTIC provides this (www.tourismvolunteering.com.au). updated Connecting Tourism reference resource, referrals to Mentoring for Growth, Small of State Marine Parks and jointly manages The website aims to raise the profile and a further 345,000 square kilometres of critical link and ensures that the views of regional tourism operators are accessibility of ‘Welcome to Queensland’ Business Solutions mentoring and Earthcheck sustainability programs. Great Barrier Reef Marine Park with the programs by developing a new web portal heard on state and federal policy issues. The Regional Tourism Queensland A major project this year has been the development of the Tourism Business Development Commonwealth. through which tourist operators can access Visit www.derm.qld.gov.au Network looks forward to continuing its important partnership volunteers for their welcome programs. Program - as part of the revised Tourism Action Plan to 2012. Funding provided by the The website is due to be launched in Queensland Government and Tourism Queensland has seen this program provide small and with the QTIC team September 2010 and we strongly medium sized tourism operators across the state with practical business actions that will Martin Winter (RTO Chairman) encourage the industry to take advantage help them to retain staff and to identify growth opportunities. of this important new resource.

8 QTIC ANNUAL REVIEW 2009-10 9 Sustainable Businesses Sustainable Businesses

QTIC Business Barometer Immigration Outreach Officer QTIC has recently launched the innovative QTIC Despite every effort to recruit domestic workers to fill positions in the tourism and hospitality Business Barometer (QBB), an online diagnostic tool industry, the pool of available domestic labour continues to prove insufficient to meet our Ernst & Young enabling tourism operators to assess their business HaMilton Island significant vacancies. These shortages of skilled and general labour will only compound once practices and performance. This tool is the first of its trading conditions improve. QTIC continues to advocate for an effective migration program Ernst & Young is a global leader in Hamilton Island is situated in the middle of assurance, advisory, tax, transaction kind for the tourism industry and will assist QTIC to identify specific support requirements Queensland’s Whitsunday Islands and at the as a valuable means of addressing critical labour supply issues. support and advisory services. Ernst & for operators while, at the same time, provide QTIC with an opportunity to monitor trends edge of the Great Barrier Reef. Here you’ll QTIC is supported in its efforts to help employers with overseas recruitment, through the Young provides specialty audit services to and changes within the industry. experience everything that is great about Queensland’s tourism and leisure sector. Australia – beautiful natural surrounds, calm work of its assigned Immigration Outreach Officer, Scott Wickham. Scott is available to Worldwide, their 130,000 people are united QTIC has held QBB workshops in Bargara, Brisbane, Cairns, Hervey Bay, Townsville and waters, warm weather, fascinating coral support tourism employers in Queensland with any issues relating to overseas recruitment. Yeppoon and individual coaching sessions were offered to 16 businesses. reefs and diverse flora and fauna. by their shared values and an unwavering QTIC uses its participation in the Immigration Outreach Officer Program to better support commitment to quality. Ernst & Young On Hamilton Island you’ll find a wide range make a difference by helping their people, We encourage all operators to look for the QBB logo on the homepage of the QTIC website of accommodation, from free-standing employers to take advantage of various options to tap into overseas labour pools and to their clients and the wider community and take advantage of this great resource. bungalows to the amazing views of the remain cognisant of changes to immigration policies. achieve their potential. Reef View Hotel or the absolute luxury of Visit www.ey.com/au qualia. Or if self-catering is more your style, The QTIC Business Barometer provided a great opportunity to choose a hotel-style holiday apartment or Tourism Experience look at our business in the key performance areas. Once I made the time an exquisite private property. Pays Awareness As part of the TEPAS project, There are also enough activities on QTIC has conducted: available, it was very quick and easy to use and gave me our report within Hamilton Island to keep you entertained for Strategy (TEPAS) • 22 information sessions. minutes! The workshop was excellent, covering key areas and providing some weeks on end, from snorkelling the reef, to Australia’s population is ageing and over sea kayaking and scenic helicopter flights. the next decade 80% of all labour force • Held 435 meetings with tourism great practical ways to both personally and professionally achieve and deliver When it comes to food and wine Hamilton growth will be generated from people and hospitality businesses. results. I walked out of the session inspired and will certainly be taking Island does fine dining just as well as it does fish and chips, with almost as many eating over the age of 45. With this in mind, • Completed a program with these tools back into our business. options as you’d expect to find on the employers who recruit, retrain and retain Cairns Visitor Information Centre Tony Dolan (General Manger – Aquarius on the Beach) mainland. older workers will be better able to cope Whether you’re looking for plenty to do with the dramatic changes in labour by up skilling mature age Indigenous Champions Network or nothing at all, Hamilton Island is the supply. volunteers in the area of ultimate Great Barrier Reef getaway. customer service and sales. Funded by the Department of Employment, Economic Development and Innovation, the Visit www.hamiltonisland.com.au Through funding under the Skilling Tourism Indigenous Employment Champions Network is an initiative that aims to increase Queenslanders for Work initiative, QTIC Indigenous employment in the tourism and hospitality industry. holds forums and face-to-face meetings with employers to raise awareness of During the 2009/2010 QTIC, in conjunction with its 13 Employer Champions (a network of tourism industry the ageing workforce, improve attitudes volunteers), has engaged with tourism operators throughout Queensland to promote the financial year, QTIC was towards older workers and encourage benefits of recruiting Indigenous employees. QTIC’s Employer Champions have also been employers to adopt age-friendly notified of 39 Indigenous able to share their successful Indigenous employment strategies with industry peers to workplace practices. job placements in the maximise employment outcomes. tourism industry through By participating in 7 Former Origin Greats (FOGS) Indigenous Career Expos and a number QTIC-Y the Tourism Indigenous of industry networking events throughout the state, QTIC has contributed to promoting the tourism industry as a career path for Indigenous Australians. Through its QTIC-Y project – a Generation Y network linking tourism students, employees, Champions Network. employers and entrepreneurs – QTIC encourages our future industry leaders to increase their knowledge of the industry and to engage with industry. This year the QTIC-Y network held various events for its Gen-Y members to build up their industry contacts and to provide opportunities for professional development. In addition to networking events, the QTIC-Y project team held a Youth Summit which aimed to provide tourism students and young employees with information on career path options and to provide further insight into the industry. As part of the summit, attendees heard from key industry leaders and their Gen Y peers in the industry on how they are achieving their career goals.

10 QTIC ANNUAL REVIEW 2009-10 11 Sustainable Businesses Workforce Capacity Building

Queensland Tourism Awards The Year of Education Revolution With a record number of entries received from operators across the state, the 2009 This year has seen some major changes in the education sector and is set to deliver both Queensland Tourism Awards were the most successful to date. challenges and opportunities to the Vocational Education & Training (VET) sector which will Each year more organisations are becoming aware of the many advantages that can be Jupiters Hotel & Casino emphasise the importance of quality teaching, learning and assessment practices. gained by taking part in the awards. While winning, of course, brings significant exposure, Located in the heart of the stunning Gold Globalisation, equity, sustainability, industry engagement and quality practices in teaching operators can benefit by addressing the entry criteria – which enables them to build on their Coast, Jupiters Hotel & Casino combines and learning are now at the forefront of state and national policy and planning. the luxury of a five-star international resort current business plan and to improve performance. with the excitement of 7 award-winning The financial year began with COAG’s reforms for VET in areas including: This year, QTIC was delighted to welcome Bob Hagley as the new Chair of Judges. Under restaurants, 8 lively bars, a live stage show • developing models for a national regulatory body for vocational education and training; Bob’s guidance, the judging panel assessed over 210 submissions and visited over 200 spectacular and non-stop casino action. • ensuring the Australian Apprenticeship system is responsive to the needs of individuals and businesses. In the last four years, Jupiters Hotel & A special mention must Casino has spent over $70 million to bring enterprises, especially during the downturn and into recovery; go to our Chairman, QTIC would like to extend a big thank you to Bob and all of the other fantastic judges for guests the hottest entertainment and luxury • increasing the level of investment in nationally-accredited training; their hard work and dedication and for volunteering their time over the judging period. accommodation venue on the Glitter Strip. • providing timely, relevant and easy to navigate information to individuals and enterprises; Stephen Gregg, who was The hotel is set amongst seven acres QTIC would encourage any organisation that is thinking about entering the Queensland of landscaped gardens and parklands, and awarded Outstanding Tourism Awards to take the leap. You won’t regret it! and is just a monorail ride away from • ensuring the training system, and the products of the training system, are responsive to pristine beaches and some of the finest the needs of individuals, businesses and industry. Contribution by an shopping on the Gold Coast. Recreational Individual at the Qantas facilities include swimming pools, spas, a In other training news: gymnasium, massage services and tennis Australian Tourism Awards, courts giving you plenty to do without even • national VET regulator to commence 1 January 2011; leaving the island. for all the work he has • changes to the AQTF Standards with strengthened Essential Standards for existing RTOs Visit www.jupiterscasino.com.au and new Standards for RTOs registering for the first time; done within the Australian • streamlining of the training packages including more choice on packaging of Tourism Industry over the qualifications; and last 35 years. We are very • changes in the international education. While it will go down as one of the most confusing and challenging years for VET providers fortunate to have him we’ve seen since the education revolution in 1990’s, there are positive signs of a good future. leading our organisation.

Winning the Queensland Tourism Award for Deluxe Accommodation in 2009 has provided the single greatest boost to our business since azjure opened in 2007, and we feature the Winner’s QTIC Skills Link is committed logo prominently in all our marketing to working closely with training materials. Just as importantly, entering providers in the aim of raising the the Awards has helped us further standard of graduates for professionalise every aspect of our the ultimate benefit of business. We recommend the Awards the industry. to every operator. Phillip Charlton Cathryn Leigh & Ross Bloore, (Chair QTIC Skills Link) (azjure studio retreat)

12 QTIC ANNUAL REVIEW 2009-10 13 Workforce Capacity Building Workforce Capacity Building

$10 million for tourism and hospitality Professional Development training in Queensland It has been a busy year on QTIC’s professional QTIC has entered into a funding agreement with the Department of Education and Training development calendar. Sustainable Tourism to manage the delivery of over $9.1 million worth of training to existing workers within the North Queensland It started in July with a group of trainers Cooperative Research tourism and hospitality industry under the Productivity Places Program (PPP). Airports joining Tony Chang in our ‘Commercial Centre North Queensland Airports (NQA) includes Over the next two years, this funding will upskill existing workers through the delivery of Kitchen Confidence’ class, honing their knife Sustainable Tourism Cooperative Research Cairns Airport and Mackay Airport. high level tourism and hospitality qualifications. These funds will assist business operators sharpening skills, precision cuts, chicken Centre (STCRC) was established under As the company responsible for these deboning and fish filleting. The group went the Australian Government’s Cooperative to respond proactively to market challenges the industry is facing and will provide a major vital pieces of regional infrastructure, on to produce restaurant quality meals. Research Centres program in 1997 and has skills boost. NQA aims to be a valued partner in North grown to be the largest dedicated tourism Queensland’s progress and development. Given the predicted growth of the Indian research organisation in the world. QTIC members who have received PPP funding To achieve this goal NQA works in market, QTIC also ran a ‘Culture of India’ workshop. This interesting workshop provided • ARAMA • Hilton Brisbane Museum STCRC was formed to underpin the partnership with the community, participants with a greater knowledge of Indian customs, profiles of Indian consumers, development of a dynamic, internationally • Australia Zoo • Jupiters Townsville • Redland City Council stakeholders, employees and shareholders competitive and sustainable Australian • Birdsville Hotel • Kedron Wavel Services Club • Seatemple Resort and Spa and is committed to building prosperity communication to this group of travellers, and the behaviour and service expectations of tourism industry. In consultation with a • Brisbane Convention and • Kingfisher Bay Resort Port Douglas through investment and development, this market. This was followed by an Indian networking lunch. broad cross section of stakeholders, STCRC Exhibition Centre • Longreach School of • Solfitel Gold Coast which in turn facilitates regional economic More recently, QTIC hosted a Japanese cultural workshop. Rick Myatt, from The Australian undertakes research into the strategic • Capricorn Caves Distance Learning • Stockmans Hall of Fame growth in North Queensland. Federation of Travel Agents, and QTIC helped participants fine tune their skills in Japanese challenges facing Australian tourism and • Discovery Holiday Parks • O’Reillys Rainforest • The Sebel and Citigate King NQA recognises the important role of QTIC produces reports, information, tools and • Down Under Tours Guesthouse George Square as Queensland’s peak tourism body. customs, service expectations and cultural differences. products to improve business practices and • Outback Aussie Tours • The Sebel Cairns • Eumundi Markets Visit www.cairnsairport.com After mastering these skills, participants learnt the art of sushi making and tasted and inform policy development. • Gladstone Area Promotion • Outback Queensland • Undara Experience After 13 years of operations, the STCRC is & Development Ltd Tourism Authority • Waltzing Matilda Centre compared three different types of sake. Not only was this a fun and exciting learning due to wind-up in June 2010. • Hamilton Island • Oz Tours Safaris • Wilderness Challenge experience, it was also a great networking opportunity for industry and trainers. Visit www.crctourism.com.au • Hidden Valley Eco Lodge • Qantas Founders Outback 2009 Striving for Excellence QTIC Skills Link staged the fourth The feedback from the delegates was Queensland Striving for Excellence overwhelming positive. Conference at the Bardon Conference Study Tours Thank you for putting on such Centre on Monday 12 October. The for Trainers conference is designed to update the skills an interesting and informative day. We Each year QTIC Skills Link arranges a and knowledge of industry trainers through have all come back to the office brimming I was so happy to be study tour for trainers and teachers a series of workshops and information with ideas and suggestions from Queensland’s registered training sessions. offered the traineeship and organisations and state and non-state The conference just gets better each Delegates from Queensland registered thought that thereafter I would have secondary schools. training organisations and state and year... a credit to QTIC Skillslink!! to pay for any further This year’s tourism study tour started off non-state secondary schools attended the QTIC would like to recognise and thank training myself. with a pleasant cultural tour of Brisbane full day conference – with an optional it’s sponsors – Education Queensland and Natalie Griffiths TOURISM DIPLOMA KICKS OFF IN LONGREACH with guide, Barry Radford. The group hospitality or tourism study tour the Service Skills Australia – for their strong (King Fisher Bay Resort) For operators and staff in the Central West, undertaking further training has meant travelling then went on to Aviation Australia following day. support. outside the region or jumping online to complete a course, but now, for nineteen locals and Brisbane Marketing. involved in the tourism industry a Diploma in Tourism is being delivered in the Central West. The hospitality study tour kicked off The joint Commonwealth and State Government initiative, Productivity Places Program, with a Chocolate Journey at Monty’s through the Australian College of Outback Tourism is working with Gold Coast based Chocolate and included tours of registered training organisation, One Step Further. the Novotel, Cloudland and the Limes Hotel. The official launch in February brought course participants, local business and tourism operators, educators and other invited guests together in this exciting venture. Some All tours completed the day with lunch participants travelled 7 hours to attend the training. at the Southbank Institute of Technology.

14 QTIC ANNUAL REVIEW 2009-10 15 Workforce Capacity Building Workforce Capacity Building

QTIC’s Salute to Excellence Awards Career Days QTIC’s Salute to Excellence Awards recognise and celebrate high achievers in tourism and QTIC has used its attendance at the National ‘World Skills Try’a Trade’ in Brisbane to exhibit hospitality training throughout Queensland schools. skills opportunities in the tourism and hospitality industry. Qantaslink Queensland’s state and non-state secondary schools were invited to nominate their high Skyrail Rainforest QTIC showcased the tourism and hospitality industry by providing many of the 80,000 QantasLink, Australia’s largest regional achieving Year 12 students for the awards this year and the winners were selected by a Cableway attendees with ‘hands on’ experience in coffee making, tour guiding, gaming and bar airline, is proud to be a Diamond partner panel of judges in three categories – tourism, cookery and food and beverage. Cairns, Tropical North Queensland preparation and cookery. with the National Breast Cancer Skyrail is a world leader in sustainable Foundation (NBCF) 2009 Over 110 proud parents, teachers, friends and industry representatives gathered to ecotourism. A fully integrated experience, Brisbane’s own international chef, Alison Taafe, cooked for a packed crowd impressing many QantasLink operates around 2,000 flights recognise the achievements of these Year 12 tourism and hospitality students. Skyrail combines a 7.5km cableway journey students, trainers and parents with her inspirational three course meal in 45 minutes. each week to 54 metropolitan and regional over the rainforest canopy with two The judges Kristy Allt, Andrew Hall, Nick Steiner and John Sharpe were all impressed with QTIC was also an exhibitor at both the Mackay and Townsville careers days. Feedback from destinations across Australia and rainforest mid-stations, where guests can Papua New Guinea and employs more the high standard of the entries. explore and learn more on Ranger students at these events was extremely positive, with many attendees considering careers in than 1000 people. guided tours and at the Rainforest tourism and hospitality. The awards highlight the importance of promoting vocational education and training to QantasLink has announced that it has Interpretation Centre. secondary schools in Queensland and QTIC is proud to be driving this initiative which aims Quotes from students entered into a contract with Bombardier This intimate experience enhances the for the purchase of seven new Next to raise industry standards through training and education. appreciation and understanding of What a fun experience, I received alot of information from the staff Generation Q400 aircraft for its QantasLink Australia’s World Heritage protected Tropical regional operations. The decision will see Rainforests, for hundreds of thousands of The 2009 Salute to Excellence winners: and now I want to work in Human Resources and Training in the tourism QantasLink expand its Q400 fleet from people each year. 21 to 28 aircraft and increase the total Tourism Award – Rebecca Herbert of Trinity and hospitality Industry Skyrail’s sustainability is recognised by turboprop fleet to 49 aircraft and represents Lutheran College ISO 14001, Green Globe Gold and an additional A$250 million investment Cookery Award – Dylan Kearney of Lockyer I really enjoyed trying all the different activities in tourism and District High School Advanced Ecotourism accreditation. in regional operations that will allow hospitality, I want to work in the industry QantasLink to increase capacity on existing Food and Beverage – Sharnee Chalmers of Skyrail is a premier tourist attraction, routes and investigate further network Helensvale State High School providing guests with a truly unique growth opportunities. The first NextGen rainforest experience available no where aircraft is scheduled for delivery in else in the world. February 2011. It is encouraging to see these enthusiastic and bright young people Visit www.skyrail.com.au QantasLink operates to 22 destinations in Queensland and makes a significant entering into the tourism and hospitality industry. contribution to the state’s economy. 2009 Judge Visit www.qantas.com.au

QTIC also attended: Village Roadshow Theme Parks Former Origin Greats Indigenous Expos Townsville Trya’ Trade Warner Village Theme Parks is indeed delighted to be a major Corporate Partner of QTIC – Queensland’s foremost tourism organisation. Wynnum State High School Career Day Blackall State High School QTIC consistently demonstrates its leading position as a united and effective voice on policy and Milpira Career Day Longreach State High School industry issues in this state. Mackay Trya’ Trade Barcaldine State High School We commend QTIC’s fine leadership, commitment and enthusiasm (through Chief Executive Daniel Gschwind) on behalf of all Queensland industry stakeholders. Visit www.myfun.com.au

16 QTIC ANNUAL REVIEW 2009-10 17 Connections Connections

Events State-of-Play Seminars QTIC continues to coordinate a variety of exciting industry events each year – enabling With presentations from key industry representatives, attendees at QTIC’s State of Play operators throughout the state to hear from leading tourism experts, gain important seminars are updated on current tourism issues and on the current health of the industry. insights into the current state of the industry and to network with other industry Couran Cove Norton Rose By gaining valuable insights into the industry, operators leave these seminars with up-to- operators. Couran Cove Island Resort on South Norton Rose Australia (formerly known date information that can support their business planning. Stradbroke Island is only 40 minutes from QTIC acknowledges that none of these events would be possible without the support as Deacons) is a leading legal practice the Gold Coast mainland and has 22 kms with more than 600 lawyers throughout of pristine surf beach to the east, natural of all of our sponsors. Thank you to all who have supported our events this year. Australia, based in offices in Sydney, broadwater frontage to the west with a Melbourne, Brisbane, Perth and Canberra. spectacular island rainforest in the centre. On 1 January 2010, Deacons joined Norton Offering more than just unspoilt beaches Rose Group to become one of the best and the pleasure of peace and quiet, resourced legal practices in the Asia Pacific. there’s plenty for the adventurous to do at The new international legal practice has the resort. The resort boasts an unparallel more than 1800 lawyers across 30 offices range of activities including leisure, sporting worldwide. In the Asia Pacific region, it facilities, nature activities and water sports. brings together more than 700 lawyers It’s ideal for a family holiday, romantic operating from 13 offices creating a major escape or business event. legal practice across the entire region. Visit www.couran.com Further afield, the Norton Rose Group also operates from offices in Abu Dhabi, Amsterdam, Athens, Bahrain, Brussels, Business Leaders Breakfasts/Luncheons Dubai, Frankfurt, London, Milan, Moscow, Munich, Paris, Piraeus, Prague, Riyadh*, QTIC’s Business Leaders Breakfasts and Luncheons are well attended with operators Rome and Warsaw. throughout the state benefitting from the wisdom of key industry leaders as they address Our lawyers have been trusted advisors topical issues. As these events provide valuable opportunities to discuss issues of significance to many of the major players in the QLD in the industry, guests are able to put their questions to the speakers during panel Tourism and Hospitality industry for many Strategic Tourism Forums discussions and question periods. years and know what it takes to assist QTIC’s Strategic Forums seek to generate ideas and opportunities that that will give tourism industry participants through every stage in Queensland a competitive edge. Presentations from industry representatives are followed 2009/10 speakers included: of their business lifecycle. Whether it be by an interactive workshop where operators can exchange opinions and highlight issues of - Hon. Martin Ferguson AM MP – starting at the design and construction phase, obtaining the appropriate approvals, importance. Federal Minister for Tourism; liquor and gaming licences, building, - Andrew McEvoy, Managing Director, environmental and health certificates Tourism Australia; and then consulting on operational and managerial issues or restructuring by - Sofie Formica, Great South East & acquisition or disposal, Norton Rose Media Potential; can assist. - Jan Power, Founder, Jan Powers Visit www.nortonrose.com/australia Farmers Market; and - Pam Hardgrave, Owner, Lillydale Host Farm.

Boardroom Luncheons QTIC’s Boardroom Luncheons provide guests with the opportunity to hear from a prominent guest speaker and to discuss relevant issues in an intimate setting.

2009/10 speakers included: The lunch with Minister Cameron Dick was a very worthwhile couple - Hon. Stirling Hinchcliffe MP – Minister for Infrastructure and Planning; of hours and again highlighted how effective your organisation - Hon. MP – Shadow Minister for Tourism, Fair Trading & Racing; - Hon. Steven Ciobo MP – Shadow Minister for Tourism, the Arts, Youth and Sport; is at communicating important and topical information - Hon. Cameron Dick MP – Attorney General and Minister for Industrial Relations; and to the right people. - Geoff Dixon, Chairman, Queensland Events Corporation. Gerard Knight (Radisson Resort, Gold Coast)

18 QTIC ANNUAL REVIEW 2009-10 19 Members List Members List

A.B. Paterson College BreakFree Diamond Beach Dalrymple Tourist Van Park Hilton Brisbane Mantra On Queen OAMPS Insurance Brokers Royal on the Park The Point Brisbane Academy Hospitality Australia BreakFree Enderley Gardens Daniels Associates HLB Mann Judd Mantra On The Inlet Ocean Dynamics Rubyvale Gem Gallery The Sanctuary at Springbrook Accor Hospitality BreakFree French Quarter David Lorkin Holiday Inn Brisbane Mantra One Bright Point Ocean Hotels and Tourism Sails Restaurant & Function Centre The Sebel and Citigate King George Square ACPET BreakFree Grand Pacific David Osborne (Trainer) Holiday Inn Cairns Mantra Paradise Centre Ocean Rafting Sarina Russo Schools Australia The Sebel Cairns Adelyn Retail BreakFree Great Sandy Straits de Brueys Boutique Wines Holiday Inn Surfers Paradise Mantra Pavillons Mirage on 1770 Oceans Queensland Pty Ltd Sarina Sugar Shed The Sebel Harbour Lights Cairns Adrenalin Dive BreakFree Imperial Surf Department of Environment and Resource Holiday Inn Surfers Paradise Mantra Phoenician One Step Further Pty Ltd Scenic Rim Escapes Inc The Sebel Maroochydore Management Adventure North Australia Pty Ltd BreakFree Longbeach Holiday Inn Townsville Mantra PortSea Opus International Consultants Pty Ltd Scenic Rim Regional Council The Sebel Reef House and Spa Palm Cove Deshons Retreat Adventure Waters Water Park BreakFree Maldives Hospitality Training Association Mantra Q1 Resort and Spa O’Reilly’s Rainforest Guesthouse Scenic Rim View Cottages The Sebel Resort Noosa Di Bella Coffee Airlie Beach Hotel BreakFree Moroccan Hospo1.com.au Mantra Sand Dunes Outback at Isa Sea Temple Resort and Spa Palm Cove The Sebel Suites Brisbane Diamantina Visitor Centres Airlie Beach YHA BreakFree Neptune HOSTEC International Pty Ltd Mantra Sierra Grand Outback Aussie Tours Sea Temple Resort and Spa Port Douglas The Station Store BreakFree Noosa International Discovery Holiday Parks Longreach Outback Queensland Tourism Authority All Seasons Cairns Gateway Resort HOSTPLUS (Head Office) Mantra Sirocco Seaspray Resort & Spa The University of Queensland All Seasons BreakFree Ocean Breeze Discovery Tours North Queensland Oz Tours Safaris Hotel Ibis Brisbane Mantra Southbank Seawalker Australia Pty Ltd The Workshops Rail Museum Amamoor Lodge BreakFree Peninsula Dolphin Wild Island Cruises Paradise Bay Eco Escape Hotel Ibis Townsville Mantra Sun City Security Training College Pty Ltd Tony Charters & Associates Anita Clark Tourism Services Breakfree Rainbow Shores Down Under Tours Paradise Country Hotel Motel & Accommodation Association Mantra Trilogy Shafston School of Culinary Arts Toowoomba & Golden West Tourism Dracula’s Pty Ltd Ann Garms Emporio BreakFree Rays Hotel Noorla Mantra Wings Paradise Jetboating Sheraton Noosa Resort & Spa Dreamworld & White Water World Toowoomba Regional Council AOT Holidays Pty Ltd BreakFree Royal Harbour Hotels Tv Pty Ltd Mantra Zanzibar Parker Travel Collection Shute Harbour Secured Parking and EC3 Global Torres Strait Regional Authority Aquarius Backpackers BreakFree Savannah Humanoz Pty Ltd Maranoa Regional Council Paronella Park Storage Elandra Resort Tour Gold Coast ARAMA Queensland Inc BreakFree South Pacific Noosa Icon Training Academy Pty Ltd Marsden State High School Passions of Paradise Siena Catholic College Emporium Hotel Tourism Leisure Corporation Araucaria Ecotours BreakFree St Tropez Industry Training Services (ITS) Maxi Action Peppers Bale Skyrail Pty Ltd Equathon Tourism Naturally Aries Tours Pty Ltd Brisbane Airport Corporation Inflight Publishing Pty Ltd Mercure Cairns Harbourside Peppers Beach Club Skytrans Ernst & Young Tourism Noosa Arrow Training Services Brisbane City YHA Infomaps Australia Pty Ltd Mercure Hotel Brisbane Peppers Beach Club & Spa Smartskill Pty Ltd Esset Australia Tourism Port Douglas Daintree Ashmore Palms Holiday Village Brisbane Convention & Exhibition Centre interNATIONAL PARKtours Mercure Hotel Townsville Peppers Blue on Blue Southbank Institute of Technology Etihad Airways Tourism Potential Association of Marine Park Tourism Brisbane Holiday Village Ipswich City Council Meta Dynamics Investments Pty Ltd Peppers Coral Coast Resort Southern Cross University School of Operators Brisbane Marketing Eumundi Markets Tourism and Hospitality Management Tourism Services Pty Ltd J & G Angel Consulting Metro College of Technology Peppers Palm Bay ATHOC Brisbane North Institute of TAFE Executive Retreats Peppers Pier Resort Southern Downs & Granite Belt Regional Tourism Tropical North Queensland James Cook University Metropolitan South Institute of TAFE Tourism Aurora Training Institute Broadbeach Alliance Extra-Mile Tourism & Leisure Management Peppers Ruffles Lodge Tourism Whitsundays Jimbour House MI Helicopters Pty Ltd Southern Queensland Tourism Australia Zoo Bundaberg Region Tourism Family Parks Ltd Personalised Training Consultancy Townsville Airport Pty Limited Jondaryan Woolshed Mint Training Pty Ltd Spencer College Australian Academy Bundaberg Rum BONDSTORE Far North Queensland Ports Corporation Pierre Displays Townsville Enterprise Limited Limited JPT Tour Group MIRVAC Hotels and Resorts Spicers Clovelly Estate Australian College of Outback Tourism Bunk Brisbane Preston Peak Wines TPD Media Far North Queensland Tour Operator Jungle Surfing Canopy Tours Mission Beach Business and Tourism Spicers Hidden Vale Australian Federation of Travel Agents Business Action Centre Pro Dive Cairns TRAC Consulting Group of Companies (AFTA) Association Jupiters Townsville Moreton Bay Regional Council Spicers Retreats, Hotels and Lodges Cairns Central YHA PROBE Training and Development Australia Australian International Business Institute Floating Images Hot Air Balloon Flights Kedron-Wavell Services Club Moreton Island Ferries Spicers Tamarind Cairns Coconut Holiday Resort PST Training Experts Australia Australian Outback Spectacular Focal Holdings Pty Ltd Kellys Beach Resort Mount Isa Airport Pty Limited Spirit House Restaurant and Cooking Cairns Convention Centre Pullman Reef Hotel Casino Transit Systems – Bay Islands Transit and Australian Stockmans Hall of Fame Focus on Research Kenmore State High School Mt Barney Lodge Country Retreat School Cairns Wildlife Safari Reserve Q Deck Big Red CAT Australian Sunset Safaris Fraser Coast Regional Council Kert Crossan Creative Mt Cotton Guesthouse Springwood State High School Caloundra Visitor Information Centres Qantas Founders Outback Museum Treasure Island Holiday Park Australian Trade College - North Brisbane Fraser Coast South Burnett Regional Kingfisher Bay Resort Group Murdering Point Winery stay247.com Calypso Reef Charters Tourism Board QantasLink Treasury Casino & Hotel Australian-Italian Festival Assn Inc Kwik Kopy Printing Geebung Narrows Escape Rainforest Retreat StayWell Hospitality Group Campervan & Motorhome Club of Gee See Gold Coast Quality Training and Hospitality College Tropic Wings Pty Ltd Avalon Australia Lillydale Host Farm North Burnett Regional Council Suncoast Cable Watersports Ghost Tours Queensland Airports Limited Tropical Coast Tourism AVIS Australia Capricorn Caves Linklogic Pty Ltd North Queensland Airports Pty Ltd Sunferries GKI Resort Pty Ltd (Tower Holdings) Queensland Bus Industry Council Inc. Tropical North Queensland TAFE Azjure Studio Retreat Capricorn Tourism LMA – SM Group Northern Experience Eco Tours Sunshine Castle Gladstone Area Promotion and Queensland Events Corporation Tyto Wetlands Information Centre Backpacking Queensland Caravan Parks Association of Queensland Logan City Council Norton Rose Australia Sunshine Coast Council Development Limited Queensland Folk Federation Undara Experience Balgal Beach Holiday Units Catalina Cruises Noosa Longreach School of Distance Education Novotel Brisbane Sunshine Coast Destination Ltd Gold Coast Airport Pty Limited Queensland Hotels Association Unique Hospitality BBS Charter Yachts Australia Lucerne on Fernberg Novotel Cairns Oasis Resort Sunshine Coast Institute of TAFE Gold Coast City Council Queensland Information Centres University of Southern Queensland Bed & Breakfast and Farmstay Qld Inc. Chef Central Mackay Tourism Ltd Novotel Twin Waters Association Surf Life Saving Queensland Gold Coast Convention and Exhibition University of the Sunshine Coast Beenleigh State High School Classic Holidays Centre Mantra Amphora OAKS 212 on Margaret Queensland Rail Limited Surfers Paradise YHA at Main Beach Untanglemyweb.com Beetswalkin Consulting Clovely Estate Wines Gold Coast Institute of TAFE Mantra Aqueous on Port OAKS Aspire Queensland Yacht Charters Suzanne Noakes (personal membership) Velocity Creative Pty Ltd Bethany Cottages Club Training Australia Gold Coast Institute of Technology Mantra Bel Air OAKS Aurora Quicksilver Group Tallship Adventures P/L Waltzing Matilda Centre Big 4 Adventure Whitsunday Resort Clubs Queensland Gold Coast Mini Coaches Mantra Broadbeach on the Park OAKS Calypso Plaza RACQ Tamborine Mountain Distillery Big Cat Green Island Reef Cruises Conrad Travel Gold Coast Tourism Mantra Circle on Cavill OAKS Casino Towers Rainbow Shores Pty Ltd Tangalooma Island Resort Warner Village Theme Parks Blueprint Career Development Coral Sea Charter Company Pty Ltd Grand Mercure Twin Waters Apartments Mantra Coolangatta Beach OAKS Charlotte Towers Redcliffe State High School Taxi Council of Queensland Wet ‘n’ Wild Bond University Coral Sea Resort Great Green Way Tourism Incorporated Mantra Esplanade OAKS Festival Towers Redland Art Gallery The Birdsville Hotel Whales in Paradise BreakFree Acapulco Cross Country Tours Griffith University Mantra Group OAKS Gateway on Palmer Redland City Council The Bremer Institute of TAFE Whitsunday Escape BreakFree Alexandra Beach Crown Towers Resort Hamilton Island Limited Mantra Heritage OAKS Hotel M Redlands IndigiScapes Centre The Broad Arrow Pty Ltd Whitsunday Private Yacht Charters BreakFree Aloha Crowne Plaza Surfers Paradise Harbour Town Outlet Shopping Centre Mantra Hervey Bay Oaks Hotels and Resorts Restaurant and Catering Australia The Central Group Wilderness Challenge Pty Ltd BreakFree Aruba Beach CRVA Hartley’s Crocodile Adventures Mantra In the Village OAKS Lagoons River City Cruises The Discovery Group William Angliss Institute of TAFE BreakFree Beachcomber CTIA Hidden Peaks Mantra Legends Hotel OAKS Lexicon Apartments Riverlife Pty Ltd The Falls Witches Falls Cottages BreakFree Beachpoint Currumbin Wildlife Sanctuary Hidden Valley Cabins and Tours Mantra Links Resort OAKS River City Riverside Marine The Mouses House Writeclick BreakFree Cosmopolitan Custom Built Hideaway Resorts Mantra Mooloolaba Beach OAKS Seaforth Resort Rose Gums Wilderness Retreat The Northern Greenhouse YHA Ltd

20 QTIC ANNUAL REVIEW 2009-10