Staff Augmentation and IT Statement of Work Services (“Services”) to the Authorized Users
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Commonwealth of Virginia Virginia Information Technologies Agency IT CONTINGENT LABOR SERVICES MANDATORY USE CONTRACT Date: November 6, 2013 Contract #: VA-130620-CAI Authorized User: All Public Bodies as defined by §2.2-4301 and referenced by §2.2-4304 of the Code of Virginia Contractor: Computer Aid Inc. 5516 Falmouth Street Suite 302 Richmond, VA 23230 FIN: 23-2180878 Contact Person: Cindy Sullivan Office: 804-288-2139 Fax: 804-288-4358 Email: [email protected] Term: June 20, 2013 – June 30, 2018 Pricing: Exhibit F Payment: Net 30 days For Additional Information, Please Contact: Technical Information: Supply Chain Management Virginia Information Technologies Agency Susan Woolley Phone: 804-416-6015 E-Mail: [email protected] Fax: 804-416-6361 NOTES: Individual Commonwealth of Virginia employees are not authorized to purchase equipment or services for their personal use from this Contract. For updates, please visit our Website at http://www.vita.virginia.gov/procurement/contracts.cfm Page 1 of 2 CONTRACT # VA-130620-CAI CONTRACT CHANGE LOG Change Effective No. Description of Change Date 1 Updated Supplier’s contact information 07/11/13 2 Mod 1 to add transition info into new contract 10/08/13 3 Exhibit C is replaced in its entirety. 10/15/13 4 Correct Supplier’s contact information 11/05/13 Page 2 of 2 IT Contingent Labor Managed Service Provider Information Technology Services Contract Between The Virginia Information Technologies Agency On behalf of The Commonwealth of Virginia And Computer Aid, Inc. Contract VA-130620-CAI Page 1 of 27 INFORMATION TECHNOLOGY SERVICES CONTRACT TABLE OF CONTENTS 1. PURPOSE AND SCOPE 5 2. DEFINITIONS 5 A. Acceptance 5 B. Agent 5 C. Authorized Users 5 D. Confidential Information 5 E. Deliverable 5 F. Supplier Deliverable 5 G. Party 5 H. Related Deliverable 5 I. Requirements 5 J. Service 6 K. Statement of Work (SOW) 6 L. Subcontractor 6 M. Subcontractor Service 6 N. Supplier 6 O. RESERVED 6 P. VITA 6 Q. Contract Data 6 R. Work Product 6 3. TERM AND TERMINATION 6 A. Contract Term 6 B. Termination for Convenience 7 C. Termination for Breach or Default 7 D. Termination for Non-Appropriation of Funds 7 E. Effect of Termination 7 F. Transition of Services 7 G. Contract Kick-Off Meeting 8 H. Contract Closeout 8 4. SERVICES 8 A. Nature of Services and Engagement 8 B. Statement of Work (SOW) 8 C. Performance of Services 9 D. Authorized Users Responsibilities 10 E. Change Orders 10 F. Acceptance 10 G. Cure Period 10 H. Training and Documentation 11 I. Warranty Period 11 J. Use of Deliverables 11 5. RIGHTS TO WORK PRODUCT 11 A. Work Product 11 B. Ownership 11 C. Ownership of Intellectual Property 12 D. Pre-existing Work 13 E. Return of Materials 13 6. SUPPLIER PERSONNEL AND RESPONSIBILITIES 13 A. Selection and Management of Supplier Personnel 13 B. Supplier Personnel Supervision 13 C. Key Personnel 14 7. REPRESENTATIONS AND WARRANTY OF SERVICES AND SUBCONTRACTOR SERVICES14 A. Ownership 14 Contract VA-130620-CAI Page 2 of 27 B. Performance 14 C. Subcontractors 14 8. SUPPLIER TO SUBMIT ANNUAL OPERATIONAL PLAN 14 9. POLICIES AND PROCEDURES GUIDE 15 10. REQUIRED MEETINGS WITH VITA 15 11. SERVICE LEVEL AGREEMENT CREDITS 15 12. CONTRACT DATA 15 A. Correcting Errors and Inaccuracies 15 B. Secure Retention of Contract Data 15 C. Return of VITA Data 16 13. RESERVED 16 14. GENERAL WARRANTY 16 A. Ownership 16 B. Supplier’s Viability 16 C. Supplier’s Past Experience 16 D. Performance 16 E. Performance Service Standards and Remedies 16 F. Malicious Code 17 G. Limited Warranty Period and Remedy 17 15. TRAINING AND DOCUMENTATION 17 16. ORDERS AND COMPENSATION 17 A. Order 17 B. Purchase Price and Price Protection 18 C. Purchase Payment Terms and Invoice Procedures 18 D. Reimbursement of Expenses 19 E. Overtime Policy 19 17. REPORTING 19 18. STEERING COMMITTEE 19 19. COMPETITIVE PRICING 20 20. CONFIDENTIALITY 20 A. Treatment and Protection 20 B. Exclusions 20 C. Return or Destruction 20 D. Confidentiality Statement 21 21. LIABILITY AND INDEMNIFICATION 21 A. Indemnification 21 B. Liability 22 22. INSURANCE 22 23. SECURITY COMPLIANCE 22 24. BANKRUPTCY 22 25. IMPORT/EXPORT 23 26. GENERAL PROVISIONS 23 A. Relationship Between VITA and Authorized User and Supplier 23 B. Incorporated Contractual Provisions 23 C. Compliance with the Federal Lobbying Act 23 D. Governing Law 24 E. Dispute Resolution 24 F. Advertising and Use of Proprietary Marks 24 G. Notices 24 H. No Waiver 25 I. Assignment 25 J. Captions 25 K. Severability 25 L. Survival 25 M. Force Majeure 25 N. Remedies 25 Contract VA-130620-CAI Page 3 of 27 O. Right to Audit 25 P. Offers of Employment 25 Q. Contract Administration 26 R. Entire Contract 26 S. Order of Precedence 26 Contract VA-130620-CAI Page 4 of 27 INFORMATION TECHNOLOGY SERVICES CONTRACT THIS INFORMATION TECHNOLOGY SERVICES CONTRACT (“Contract”) is entered into by and between the Virginia Information Technologies Agency (VITA) pursuant to §2.2-2012 of the Code of Virginia and on behalf of the Commonwealth of Virginia (hereinafter referred to as “VITA”), and Computer Aid, Inc. (“Supplier”), a corporation headquartered at 1390 Ridgeview Drive, Allentown, PA 18104 to be effective as of June 20, 2013 (“Effective Date”). 1. PURPOSE AND SCOPE This Contract sets forth the terms and conditions under which Supplier shall provide Managed IT Staff Augmentation and IT Statement of Work Services (“Services”) to the Authorized Users. Exhibit G documents additional specific details and a timetable by which Supplier will provide such Services. 2. DEFINITIONS A. Acceptance Successful performance of the Services at the location designated in the applicable Statement of Work, or completed and successful Acceptance testing in conformance with the Requirements in the applicable requisition as determined by the Authorized User in the applicable Statement of Work. B. Agent Any third party independent agent of any Authorized User. C. Authorized Users All public bodies, including VITA, as defined by §2.2-4301 and referenced by §2.2-4304 of the Code of Virginia. D. Confidential Information Any confidential or proprietary information of a Party that is disclosed in any manner, including oral or written, graphic, machine readable or other tangible form, to any other Party in connection with or as a result of discussions related to this Contract or any order or SOW issued hereunder, and which at the time of disclosure either (i) is marked as being “Confidential” or “Proprietary”, (ii) is otherwise reasonably identifiable as the confidential or proprietary information of the disclosing Party, or (iii) under the circumstances of disclosure should reasonably be considered as confidential or proprietary information of the disclosing Party. E. Deliverable The tangible embodiment of the Subcontractor Services performed by the Subcontractor, including the development or creation of Work Product, performed or provided by the Subcontractor as provided by the Supplier in the applicable Statement of Work. F. Supplier Deliverable Means the tangible embodiment of the Contract Services performed or provided by a subcontractor. G. Party Supplier, VITA, or any Authorized User. H. Related Deliverable Deliverable identified, specified and mutually agreed upon in the SOW as having interdependencies with another Deliverable within the same SOW. I. Requirements The functional, performance, operational, compatibility, Acceptance testing criteria and other parameters and characteristics of the Service(s) and Deliverables as set forth in Exhibit A and the applicable Statement of Work and such other parameters, characteristics, or performance standards that may be agreed upon in writing by the Parties. Contract VA-130620-CAI Page 5 of 27 J. Service Any work performed or service provided, including provision to the Authorized User of any Deliverable, by Supplier under this Contract. Service includes the discovery, creation, or development of Work Product, if any. K. Statement of Work (SOW) Any document in substantially the form of Exhibit D (describing the deliverables, due dates, assignment duration and payment obligations for a specific project, engagement, or assignment for which Supplier shall be providing Services to an Authorized User), which, upon signing by both Parties, shall be deemed a part of this Contract. A Statement of Work means any incorporated, attached or subsequent document to an order which, upon acceptance by the Supplier in response thereto, shall be deemed a part of the Contract, and which describes the Deliverables, due dates, assignment duration and payment obligations for a specific project, engagement, or assignment for which Subcontractor shall be providing Subcontractor Services. L. Subcontractor Any entity with which Supplier has entered a subcontractor contract, Exhibit C, to provide the resources to perform the various Subcontractor Services required during the term of the Contract. M. Subcontractor Service Any work performed or service provided, including any Deliverable described in the applicable order or SOW attached thereto, by a Subcontractor for an Authorized User. N. Supplier The prime contractor responsible for managing a base of Subcontractors who provide the resources to perform the various Services required during the term of the Contract. O. RESERVED P. VITA Virginia Information Technologies Agency, an agency of the Commonwealth of Virginia pursuant to Chapter 20 (§§2.2-2005 et seq.) of the Code of Virginia. Q. Contract Data Limited to all contract management data, information, text, drawings and other materials embodied in any electronic, optical, magnetic or tangible medium that is: (i) provided to Supplier by VITA or any Authorized User in connection with the Services or Subcontractor Services provided by Supplier; (ii) obtained, processed or produced by Supplier in connection with the Services or Subcontractor Services provided by Supplier (e.g. configuration data loaded onto equipment that Supplier maintains as part of the Services and Subcontractor Services provided to VITA and any Authorized User, inventory data maintained by Supplier, administrator passwords used by Supplier in the maintenance of VITA equipment).