DentaQuest of Illinois, LLC Effective July 1, 2014 Dental Office Reference Manual 12121 N. Corporate Parkway Mequon, WI 53092 1.888.281.2076 Fax 262.241.7401 www.dentaquest.com This document contains proprietary and confidential information and may not be disclosed to others without written permission. Copyright 2014 All rights reserved. DentaQuest of Illinois, LLC August 11, 2014 Current Dental Terminology © American Dental Association. All Rights Reserved. DentaQuest of Illinois, LLC 2 DentaQuest of Illinois, LLC Address and Telephone Numbers DentaQuest of Illinois, LLC Customer Service Provider Relations (Claims Questions) (For HFS Beneficiaries) 12121 North Corporate Parkway 12121 North Corporate Parkway Mequon, WI 53092 Mequon, WI 53092 1.888.281.2076 1.888.286.2447 Fax: 1.262.241.7379 Fax: 1.262.834.3450 Email:
[email protected] TTY (Hearing Impaired) 1.800.466.7566 IL Department of Healthcare and Family Information Systems Services (HFS) 12121 North Corporate Parkway Mequon, WI 53092 Dental Program Manager 1.888.875.7482 607 East Adams Springfield, IL 62701 Prior Authorization/Retrospective Review 1.217.557.5438 12121 North Corporate Parkway Mequon, WI 53092 HFS Provider Hotline 1.888.875.7482 1.800.842.1461 Fax: 1.262.241.7150 HFS Beneficiary Hotline 1.800.226.0768 Prior Authorizations and Retrospective Reviews should be sent to: TTY (Hearing Impaired) Hotline DentaQuest of Illinois, LLC 1.877.204.1012 Prior Authorizations 12121 North Corporate Parkway Department of Specialized Care for Children Mequon, WI 53092 2815 West Washington Suite 300, Box 19481 Dental claims should be sent to: Springfield, IL 62794-9481 DentaQuest of Illinois, LLC 1.800.322.3722 Claims 12121 North Corporate Parkway Fair Hearings (Appeals) Mequon, WI 53092 HFS Bureau of Administrative Hearings Dental claims for services performed in a 401 South Clinton Street, 6th floor HOSPITAL should be sent to: Chicago, IL 60607 DentaQuest of Illinois, LLC 1.855.418.4421 Attn.