Hagit April 2009.Indd

H A G I T P a g e | 1 HAGIT st THE OFFICIAL PUBLICATION OF 1 VALLEY BANK APRIL 2009 1VB CONDUCTS SIMULATED BRANCH OPERATIONS TRAINING By: Emily E. Enad . The 1st Valley Bank Institute for Training has recently conducted its Basic Banking Operations Training Program (BBOTP) with a new twist. Instead of the usual ten-day training comprising of lectures and on-the-job training, the Institute has converted part of its CDO Business Center as a mock branch that simulates branch operations. Here, a mix of old and new employees are subjected to real life branch operations scenarios where they will have to resolve using the theories The mock branch set-up aims to replicate the best practices of the they have learned from the branches as well as to strengthen the competencies of the staff in training as well as the actual handling the various aspects of banking operations with or without experiences they have in their the aid of technological advances. The end beneficiary of the respective branches. Æ enhanced training program is the lifetime friends of the bank. - WANT TO KNOW THE SECRET OF HOW TO Save your money at ST SAVE MONEY EFFECTIVELY? Save your future by 1 VALLEY BANK, resisting the urge to spend money unnecessarily. Control your where you can build a lifetime spending and borrowing, and you’ll control your financial future. friendship! EDITORS JEN R. VALENCIA, EMILY E. ENAD, NOREEN M. LIM, ERVIE E. CANE, KRIS P. VALDEZ VIVIAN V. LIM CONSULTANT H A G I T P a g e | 2 KAPATAGAN BRANCH 1VB NOW ACCEPTS SSS EXPANDS SERVICES AMIDST GLOBAL CRISIS PAYMENTS ACCREDITED BY The branch has further 1st Valley Bank is now SSS MANILA a proud partner of the strengthened its customer services going Social Security System Prior to acceptance of beyond the call of duty if payments, the Bank (SSS). need be. subjected its staff including Assistant Having been As partner of the local Branch Managers to accredited by the KAPATAGAN BRANCH government, the branch has been helping the main SSS office in the necessary training continues to expand its and orientation. services amidst the global people of Kapatagan Manila last February crisis. improve their sources of 2009, the nineteen livelihood through credit As a result, the financing that stimulates branches of the bank As a matter of fact, it has has started accepting operation had flowed opened its satellite office in economic activities in the area. - payments on 1 March smoothly with clients Aurora in order to reach responding positively and serve its clients. 2009. From: K2 on the service. BAROY BRANCH GETS BIGGER & BETTER When every financial institution dreaded the economic crisis, Baroy Branch can only get bigger and better. As a matter of fact, all portfolios of the branch have increased significantly, solid attestation of the continued trust and confidence of its clients. The Branch has also recently added one (1) teller devoted to Gold & Gems and other services offered through the Bank like money transfers and remittances as well as mobile banking. - BY: INGRID T. SANSON ON KEEPING A COMMITMENT GOLD & GEMS CONTINUE Keeping a commitment is a major deposit; TO GLITTER breaking one is a withdrawal. In fact, there is probably not a more massive withdrawal than When I was called to perform the task of a Gold to make a commitment to others just to break & Gems appraiser, I had a hard time deciding it. The next time a commitment is made, they whether to accept the responsibilities or not. I won’t believe it anymore. am terrified with the risks that the task entails but I know that overcoming my fear is a great People tend to build their hopes around achievement. commitment particularly those that pertain to their livelihood. If you cultivate the habit of Now into my fourth year of service as Gold & always keeping the commitment you make, Gems appraiser, I find my responsibilities you build bridges of trust that widens the challenging and fulfilling. I am proud to say that understanding between you and other people. for the Gold & Gems portfolio at Kapatagan - Branch has reached Php 3.9 M year ending BY: LOLOY VARQUEZ 2008.- BY: OSCAR MURALLON H A G I T P a g e | 3 MOCK BRANCH WE ARE GOOD TO GO TRAINING BY: GLEN C. BUCOG PARTICIPANTS The prospective staff for the soon-to-open Gingoog Branch were the Glen Bucog as the Branch first to undergo the pioneering ‘mock branch training’ held on 5-12 Manager, Liezl Sajulga as the March 2009 at the 1st Valley Bank CDO Business Center in Carmen, GL Bookkeeper, Bliss Maramara Cagayan de Oro City. as the Loans Bookkeeper, Donna Donasco as the Teller, With simulation of actual branch operations, the participants were Jonathan Gorra as the Savings trained on how to operate and run a branch using actual cases and Bookeeper, Carmelita Amante forms. The training enabled the participants to appreciate the best as the Loans Processor with Jay practices of the branches which they can bring to Gingoog when they Aratan and Jesie Gaan as the start operations. Account Specialists. Further, the participants were subjected to using the manual The training starts at 8:00 a.m approach in performing the processes which helped them realize the and ends at most about 6:00 actual flow and channels of all banking transactions. p.m similar to the actual operation hours of the bank. Facilitated by Cynthia Rudinas and Emily Enad, the seven-day training Gingoog Branch is opening this produced participants who are ready and good to go. - month. - BISAYA ISPESYAL NI BISDAK (BISAYANG DAKO) ANG CANDIES SA BUUG BRANCH Ni: GLENN G. BAGALOYOS Ang dugang kinabuhi sa atong pagserbisyo ngadto sa among mga pinangga nga mga customer sa 1ST Valley Bank Buug Branch ang katam-is sa atong mga pahiyum sa atong customer maoy dugang dugo nga magbabalik ang mga customer, ang katam-is sa atong pag-abiabi sa pag-atiman sa ilang panginahanglanon, ang katam-is sa pagdali sa proceso sa ilang panginahanglanon ug ang labaw sa tanan ang katam-is sa mga “candies” nga gibutang imabaw sa lamesa sa manager nga libre sa tanan.. Ang kinabuhi sa candies dugang lamas sa Buug branch sa ilang pagserbisyo sa ilang mga gihigugmang cliente. Ang candies dako ug tabang mintras nagpaabot sila mam og sir sa ilang tuyo sa banko nagkalingaw usab ang ilang mga baba ug ugom sa candy. Dili sila laayon sa paghulat sa ilang tuyo kong kini man deposito, withdrawal, pagprenda sa gold n gems, loans inquiry, loans computation, loan release, gcash, western union ug uban pa. ang uban pa nag-ingon nga maayo ra jud na’ay candy kay “bangilbangil sa gutom manager”. Ang mga anak sa cliente mingturok sa ilang hunahuna nga sige ta balikbalik sa 1st Valley Bank magdeposito kay nay libre nga “candies ug totolate”. Ang uban miingon kani rang bangkoha nga na’ay candies nga gidalit sa ilang mga cliente mintras gahulat ug wala kini sa uban nga mga tulonghaan. Tungod sa candies nagpasalamat kami nga kini nakatabang sa among mga cliente sa among pagserbisyo sa ila….. salamat sa candies….bow! - H A G I T P a g e | 4 FROM SWEAT TO SWEET DUMALINAO BY: PERLIE BEDUYA BRANCH STAFF 1st Valley Bank -Dumalinao Branch has revved its drive to increase its savings deposit portfolio starting with motorcade and house-to- Branch Manager house campaigns to encourage and entice the local residents to open EDGAR CATILOC accounts or increase their savings at the branch. Assistant Manager PERLIE BEDUYA Motivated and united by a common goal, the staff introduced the GL Bookkeeper ALJEN value of saving, the many benefits the residents can enjoy from the LABANG Loans Bookkeeper bank’s products and services, the mobility and convenience of G- MA. CARMEN CABUNGCANG Cash, as well as the cash in a flash they can get from Gold & Gems. Credit & Collections Assistant GRACE PANTAO Senior The staff is unmindful of their sweat from the scorching heat of the Processor IVY PERALTA Teller sun, the throbbing pain from their swollen muscles brought by their HANNAH OPADA Account massive campaign. Officers AIDNEAR LAPUZ, JOSEPH ARNEL BARNIDO, Their efforts are paying off and their sweat has easily translated into FRED BARRACA, ARDIE sweet returns for the branch. Now more than ever, the branch has WAREN ARNEJO, ALFIE experienced stronger commitment from its clients and within three MANON-OG, Gold & Gems (3) months from the campaign, the branch has registered an MARTINE BACUS increase in deposit of Php 1.6M. Guards FELIPE DULUGUIN, BEN JAYO, MARCELINO All these we attribute to the hard work of each and every member of GARGAR the branch and the support from the upper and top management. - BUUG BRANCH CELEBRATES 5TH YEAR ANNIVERSARY BY: FILMOR M. GUTANG March 15, 2009 is a red-letter day for Buug Branch as it celebrates its 5th year anniversary. The celebration started with a thanksgiving mass for the past years of fruitful services and for the brighter years of continued services to the clients. The branch served snacks to their clients to show their appreciation and gratefulness for their loyal patronage to the bank. The celebration continued with a get together for the staff at Malangas Beach Resort. Onwards, the staff has reaffirmed their commitment to deliver responsive solutions to the needs of its clients such as the agric supervised credit specifically created for the farmers in the locality, seafarer’s loan to meet the growing needs of the seamen and their families, micro-agric loan for multiple earning clients.

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