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Our Warmest Welcome

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Our Warmest Welcome OUR WARMEST WELCOME Dear Guest, It is our sincere pleasure to welcome you. We invite you to make yourself comfortable and enjoy the best of our amenities, along with the fresh mountain air and gorgeous scenery. This booklet is a guide to the best of Coeur d’Alene. For dining, I recommend one of our fine restaurants: Beverly’s, Dockside, Tito’s Italian Grill and Wine Shop, Coeur d’Alene Taphouse Unchained, Floating Green Restaurant or The Cedars Floating Restaurant. I definitely encourage you to play the Floating Green on the 14th hole of The Coeur d’Alene Resort Golf Course, or relax in the luxurious Coeur d’Alene Resort Spa. There are many exciting choices for nightlife, sightseeing, shopping and outdoor recreation. Our Concierge would be happy to arrange your favorites. On behalf of our owners, Duane Hagadone and Brad Hagadone, along with our entire hospitality team, thank you for choosing The Coeur d’Alene Resort. It is an honor to have you as our Guest. Enjoy your stay, William T. Reagan President 1 TABLE OF CONTENTS Page # Information 3 Connecting to Wi-Fi 4-5 Telephone Information 6 Telephone Directory 7-9 Dining & Entertainment 10 In-Room Dining & Services 11-13 Guest Services 14 Meetings & Events 15 The Coeur d’Alene Resort Spa 16 The Coeur d’Alene Resort Golf Course & Infinity Pool 17-18 Lake Coeur d’Alene Cruises 19-22 Activities & Recreation 23 Calendar of Events 24-25 Resort Map 2 CONNECTING TO WI-FI We’re pleased to provide wireless Internet options to our hotel Guests and visitors. Please follow the directions below to connect your device. If you have any trouble or need further assistance, please dial 0 from your Guest room phone. Directions: 1. Select Wi-Fi name: CDAResort 2. The below screen will automatically load in your web browser. 3. Select the appropriate access option: Guest, visitor or returning user. 4. Enter the required information as shown and click “log in” to complete wi-fi setup. Welcome to The Coeur d’Alene Resort Wi-Fi System! High Speed Internet Access Hotel Guests Visitors Returning Users Please log in with your room number and Purchase Access Please input your username and password last name in order to be eligible for hotel to gain internet access. Guest internet rates. Press register to sign up for a new account and purchase high speed access now. Email Room Number REGISTER Password Last Name Free Access Free sessions are limited to 8 hours before requiring you to log in. Bandwith is limited to 512 Kbps. Enter email I accept terms and conditions I accept terms and conditions I accept terms and conditions LOG IN LOG IN LOG IN CONNECT WITH US @CDAResort on 3 TELEPHONE INFORMATION To Call Another Guest at The Coeur d’Alene Resort • Floors 1-9, Dial 7 + Room Number • Floors 10-18, Dial Room Number To Call Another Guest at The Coeur d’Alene Inn • Dial 7188 A $1.00 charge will be added to your account for all local calls, credit card, information, 800 or operator assisted calls. Local Calls • Dial 9 + 208 + Local Number Message / Voice Mail The light on your telephone indicates there is a message for you. Touch the VM button to receive your message. At the end of each message, you will be offered the following options: • To Repeat Message, Dial 3 • To Save Message, Dial 1 • To Erase Message, Dial 2 Faxes Please contact the Concierge for arrangement to send or receive a fax, they can be reached by dialing 21. Directory Assistance There will be a $1.00 charge for Directory Information calls. Domestic Calls: • Dial 9 + 411 Non-Domestic and International calls: • Dial 0 for Hotel Operator Hearing Impaired Telecommunication devices for the hearing impaired are available. • Dial 0 to contact The Resort Operator 4 TELEPHONE INFORMATION Rate Information Long distance call charges are based on XO Communications operator assistance rates plus standard hotel industry markup (or surcharge). You have the right to reach other long distance carriers from this telephone. You can do so by dialing the access code provided by the carrier of your choice. Long - Distance Calls • In-state long distance, Dial 9 + 1 + 208 + Number • Domestic call, Dial 9 + 1 + Area Code + Number • 800 Numbers, Dial 9 + 1 + 800 + Number • Operator assistance (Credit card, etc.) Dial 9 + 0 + Area Code + Number International Calls Direct dial (Billed to your room): • Dial 9 + 011 + Country Code + City Code + Number Operator Assistance (Credit card, etc.): • Dial 9 + 01 + Country Code + City Code + Number Long Distance Calling To make operator-assisted calls or calling card calls, you must use a telephone company calling card. Collect calls and third party billing may be dialed from your telephone. Services on this instrument may be provided at rates that are higher than normal. You have the right to contact the operator for information regarding charges before placing your call. Instructions for reaching your preferred carrier are also available from the operator. Direct Dial Long Distance Calls All direct dial and long distance calls are carried by Frontier Communications or XO Communications. Calling Card and Operator Assisted Calls All local and long distance calling card and operator-assisted calls are carried by Frontier or XO Communications at PUC and FCC tariff rates. XO Communications accepts most telephone company calling cards. If you experience difficulty, contact the Hotel Operator. Customers may direct complaints regarding phone service to: Federal Communications Commission Common Carrier Bureau Enforcement Division 2025 “M” Street NW Suite 6206 Washington, DC, 20551 5 TELEPHONE DIRECTORY For assistance, please touch “0” for The Resort operator Airline Reservations ........................................................... (208) 765-1111 Assistant Manager ............................................................................................0 Audio/Visual Service .............................................................................7048 Bell Captain/Bell Service .........................................................................22 Boat Cruises-Charters ..........................................................................5623 Boat Cruises-Public .......................................................................................21 Boat Rentals ................................................................................................5600 Business Center ................................................................................................21 Car Rental ...............................................................................................................21 Catering ..............................................................................................................7221 Concierge ...............................................................................................................21 Convention Services ...............................................................................7221 Dry Cleaning/Laundry ................................................................................22 Emergency/Medical Assistance ............................................. 0 Executive Offices .......................................................................................7122 Fax .............................................................................................................................21 Incoming Fax Number/(208) 664-7276 Fitness Center ................................................................................................... 28 Front Desk .......................................................................................................7100 Golf Course Pro Shop .........................................................................7000 Hagadone Event Center .....................................................................7610 Housekeeping .............................................................................................7783 Lakeside Floral ..........................................................................................7060 Lakeside Outdoor Pool ........................................................................7610 Lakeview Terrace (Seasonal) ...........................................................7288 Limo Van Service ........................................................................................7132 Lobby Café ....................................................................................................... 7117 Resort Logo/Sundry Shop ..................................................................7130 Lounges: Lakeview Lounge-Seventh Floor ................................3300 Boardwalk Bar ................................................................................7190 Whispers-Lobby Level ..........................................................3100 Mail .............................................................................................................................21 Marie’s Boutique .........................................................................................7125 Marina/Boardwalk ..................................................................................5600 Messages/Voice Mail ........................................................................... 5200 Pools: Indoor ........................................................................................................ 28 Outdoor .............................................................................................7610 Reservations (Room) .................................................................................7111
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