Shropshire Support Finder 2015/16 Adult Care and Support Services
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Shropshire Support Finder 2015/16 Adult Care and Support Services Shrewsbury United Reformed Church The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with: Discover near you “...everyone using our Making care a positive services enjoys the best and rewarding choice possible quality of life...” Improving the lives of those using our services by providing quality, “...a highly skilled and innovative and inclusive care that respects the individual, Coverage Care is a not-for-profit, multi award-winning organisation with care services motivated team...“ throughout Shropshire, Telford & Wrekin. Head Office: Coverage Care Services Ltd, Allison House, Oxon Business Park, Shrewsbury, Shropshire, SY3 5HJ locations to Tel: 01743 283 200 feel at home. www.coveragecareservices.co.uk twitter.com/coveragecare facebook.com/coveragecare Contents Welcome from Shropshire Council 4 Mental health 32 Areas covered by this Directory 4 End of life 32 Getting out and about 5 Support and care 33 Community transport 5 Call the First Point of Contact team to get going 33 Transport concessions 6 Types of support 33 Online shopping services 6 Inspecting and regulating care services 34 Health, recovery and wellbeing 7 Residential care home checklist 35 Befriending schemes 7 Paying for care 36 Looking after yourself 8 Personal Budgets 36 Slips, trips and falls 9 Direct Payments 36 Community opportunities 9 Individual Service Funds 36 Gusto 9 Self-funding advice 37 Libraries 10 Personal Assistants 38 Shropshire Wheelchair Users Group 10 Having your say 40 Community links 10 Comments, compliments or complaints 40 Living independently 11 Local authority advisory groups 40 Adapting your home 11 Healthwatch Shropshire 40 Making life easier in the home 11 How solicitors can help 41 Assistive technology 16 Useful local contacts 41 Telehealth 17 This Directory’s free helpline 41 Keeping safe 17 North Shropshire . 45 Safeguarding adults who are at risk of abuse or neglect 17 Central Shropshire 47 Looking after someone 19 South Shropshire 50 Young carers 19 Adult carers 19 Index 52 Carers’ Support Service 19 Carers’ training and benefits 19 Carers Direct 20 Care at home 20 Home care agency checklist 23 Home care providers 25 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission Specialist care 29 (CQC) and neither Shropshire Council nor Care Choices can be held liable Learning and physical disabilities 29 for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for Dementia care 29 homes and agencies in this Directory does not act as an endorsement or recommendation by Shropshire Council. Residential dementia care checklist 31 To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9005. This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Shropshire Council Welcome to the 2015/16 edition of the Shropshire independence. It is designed to give you help and advice Support Finder, produced annually to provide information so that you can find your own way to meet any needs for on support and care for adults available in the county. support and care. You might want to know how to find Shropshire Council is committed to helping people in out about support and care to help you live at home, and Shropshire by supporting and promoting stronger, more how much you might pay for it, or how to find the right resilient communities so that people can live their lives place for you to live. If you look after someone else who as successfully, independently and safely as possible. needs support and care, Support Finder can help you find We know that people, regardless of age or ability, are the support you need. best placed to determine what help they need to lead successful lives. Our aim is to help some of the county’s most vulnerable people and their carers to get help sooner. We do this by working differently – such as doing basic assessments over the phone straightaway, and then supporting people according to their needs. It’s working really well and is something we pride ourselves on. Working in this way has also ensured a smooth introduction of the Care Act earlier this year – the biggest change to English adult social care law in over 60 years, reforming the law relating to care and support for adults Stephen T Chandler and their carers. Director of Adult Services Shropshire Support Finder is full of support services, Shropshire Council voluntary organisations and community-based solutions Tel: 0345 678 9044 that are available across Shropshire to help you or a loved Email: [email protected] one lead the lives you want as well as maintain or regain Web: www.shropshire.gov.uk Areas covered by this Directory Home care providers Whitchurch Ellesmere A41 A5 All regions ................................................................................ 25 Market Drayton A495 A49 Oswestry A528 Wem A53 A483 Care home listings A5 North Shropshire.................................................................. 45 Shrewsbury Central Shropshire............................................................... 47 A5 M54 A488 South Shropshire.................................................................. 50 Shifnal A49 Much Wenlock A442 Care home with nursing listings Church A458 Stretton Bridgnorth North Shropshire.................................................................. 46 Bishop’s A489 Castle Central Shropshire............................................................... 49 A488 Craven Arms A49 South Shropshire.................................................................. 51 Ludlow Contains Ordnance Survey data © Crown copyright and database right 2014 To access information about community groups, clubs, societies, organisations, and much more, visit www.shropshirechoices.org.uk 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Getting out and about Community transport Community transport groups are independent charities Other useful community transport contacts or voluntary organisations, working to support local Bishops Castle Dial a Ride people. Community transport is for those who may not Tel: 01588 638350 be able to use public transport or do not have access to public transport. This may be people who can’t walk to a Bridgnorth Community Transport bus stop or may need assistance to travel or it could be Tel: 01746 768539 someone living in a rural area where there are no buses. Email: [email protected] North Salop Wheelers Church Stretton Area Ring and Ride A community transport minibus service for members in Tel: 01694 720025 North Shropshire. The minibus is wheelchair-accessible Email: [email protected] and is available for young people and the elderly. The ring Clun Valley Traveller and ride service runs from the Hanmer area to Wem each Tel: 01584 700907 Thursday and the Wem area to Whitchurch each Friday, Email: [email protected] when there is a town service. The minibus is also available by arrangement for hospital and doctor appointments, Corvedale Buzzard and excursions at other times. There are currently Tel: 01584 700907 additional services connecting the following villages Email: [email protected] to a market town: Cheswardine, Colemere, Hinstock, North Salop Wheelers Lyneal, Norton, Myddle, Pipegate, Tetchill, Welshampton Tel: 01948 880037 and Woore. If you live in or near these places the service may be able to help you. Buses are available for clubs, Oswestry Dial a Ride societies and youth groups. Call 01948 880037 for more Tel: 01691 671571 information. Email: [email protected] Shrewsbury Dial a Ride Shropshire Community Transport Consortium Tel: 01743 450270 or 01743 450350 Made up of eight groups of independent charities and Email: [email protected] voluntary organisations, Shropshire Community Transport Consortium has 26 mini buses, ranging from eight to 16 The Ludlow Traveller seats (fully accessible for wheelchairs) and a range of cars Tel: 01584 700907 which can provide door-to-door transport throughout the Email: [email protected] county. c/o Shrewsbury Dial-a-Ride, Unit 7 Sundorne Trade Park, Featherbed Lane, Shrewsbury SY1 4NS Tel: 07772 964517 Email: [email protected] Web: www.shropshirecommunitytransport.org.uk The Friendly Transport Service A community-based organisation helping local people to get out and about. Provides information about buses, trains and taxis and, if you have problems using any of these, volunteers can take you by car or minibus to where you want to go. Individual membership is £5 a year. Tel: 01952 881145 Email: [email protected] Web: www.friendlybus.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 5 Transport concessions Blue Badges from a staffed rail station. There are several schemes for Scheme for people with severe walking difficulties and passengers with different needs, including carers. To people who are registered as severely sight