Shropshire Support Finder 2015/16 Adult Care and Support Services

Shrewsbury United Reformed Church

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with: Discover

near you

“...everyone using our Making care a positive services enjoys the best and rewarding choice possible quality of life...” Improving the lives of those using our services by providing quality, “...a highly skilled and innovative and inclusive care that respects the individual, Coverage Care is a not-for-profit, multi award-winning organisation with care services motivated team...“ throughout Shropshire, Telford & Wrekin.

Head Office: Coverage Care Services Ltd, Allison House, Oxon Business Park, Shrewsbury, Shropshire, SY3 5HJ locations to Tel: 01743 283 200 feel at home. www.coveragecareservices.co.uk twitter.com/coveragecare facebook.com/coveragecare Contents

Welcome from Shropshire Council 4 Mental health 32 Areas covered by this Directory 4 End of life 32 Getting out and about 5 Support and care 33 Community transport 5 Call the First Point of Contact team to get going 33 Transport concessions 6 Types of support 33 Online shopping services 6 Inspecting and regulating care services 34 Health, recovery and wellbeing 7 Residential care home checklist 35 Befriending schemes 7 Paying for care 36 Looking after yourself 8 Personal Budgets 36 Slips, trips and falls 9 Direct Payments 36 Community opportunities 9 Individual Service Funds 36 Gusto 9 Self-funding advice 37 Libraries 10 Personal Assistants 38 Shropshire Wheelchair Users Group 10 Having your say 40 Community links 10 Comments, compliments or complaints 40 Living independently 11 Local authority advisory groups 40 Adapting your home 11 Healthwatch Shropshire 40 Making life easier in the home 11 How solicitors can help 41 Assistive technology 16 Useful local contacts 41 Telehealth 17 This Directory’s free helpline 41

Keeping safe 17 North Shropshire . 45 Safeguarding adults who are at risk of abuse or neglect 17 Central Shropshire 47 Looking after someone 19 South Shropshire 50 Young carers 19 Adult carers 19 Index 52 Carers’ Support Service 19 Carers’ training and benefits 19 Carers Direct 20 Care at home 20 Home care agency checklist 23 Home care providers 25 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission Specialist care 29 (CQC) and neither Shropshire Council nor Care Choices can be held liable Learning and physical disabilities 29 for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for Dementia care 29 homes and agencies in this Directory does not act as an endorsement or recommendation by Shropshire Council. Residential dementia care checklist 31

To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9005.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Shropshire Council Welcome to the 2015/16 edition of the Shropshire independence. It is designed to give you help and advice Support Finder, produced annually to provide information so that you can find your own way to meet any needs for on support and care for adults available in the county. support and care. You might want to know how to find Shropshire Council is committed to helping people in out about support and care to help you live at home, and Shropshire by supporting and promoting stronger, more how much you might pay for it, or how to find the right resilient communities so that people can live their lives place for you to live. If you look after someone else who as successfully, independently and safely as possible. needs support and care, Support Finder can help you find We know that people, regardless of age or ability, are the support you need. best placed to determine what help they need to lead successful lives. Our aim is to help some of the county’s most vulnerable people and their carers to get help sooner. We do this by working differently – such as doing basic assessments over the phone straightaway, and then supporting people according to their needs. It’s working really well and is something we pride ourselves on. Working in this way has also ensured a smooth introduction of the Care Act earlier this year – the biggest change to English adult social care law in over 60 years, reforming the law relating to care and support for adults Stephen T Chandler and their carers. Director of Adult Services Shropshire Support Finder is full of support services, Shropshire Council voluntary organisations and community-based solutions Tel: 0345 678 9044 that are available across Shropshire to help you or a loved Email: [email protected] one lead the lives you want as well as maintain or regain Web: www.shropshire.gov.uk

Areas covered by this Directory

Home care providers Whitchurch

Ellesmere A41 A5 All regions ...... 25 Market Drayton A495 A49 Oswestry A528 Wem A53 A483 Care home listings A5 North Shropshire...... 45 Shrewsbury

Central Shropshire...... 47 A5 M54 A488 South Shropshire...... 50 Shifnal A49 Much Wenlock A442 Care home with nursing listings Church A458 Stretton Bridgnorth North Shropshire...... 46 Bishop’s A489 Castle Central Shropshire...... 49 A488 Craven Arms South Shropshire...... 51 A49 Ludlow

Contains Ordnance Survey data © Crown copyright and database right 2014

To access information about community groups, clubs, societies, organisations, and much more, visit www.shropshirechoices.org.uk

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Getting out and about

Community transport

Community transport groups are independent charities Other useful community transport contacts or voluntary organisations, working to support local Bishops Castle Dial a Ride people. Community transport is for those who may not Tel: 01588 638350 be able to use public transport or do not have access to public transport. This may be people who can’t walk to a Bridgnorth Community Transport bus stop or may need assistance to travel or it could be Tel: 01746 768539 someone living in a rural area where there are no buses. Email: [email protected]

North Salop Wheelers Church Stretton Area Ring and Ride A community transport minibus service for members in Tel: 01694 720025 North Shropshire. The minibus is wheelchair-accessible Email: [email protected] and is available for young people and the elderly. The ring Clun Valley Traveller and ride service runs from the Hanmer area to Wem each Tel: 01584 700907 Thursday and the Wem area to Whitchurch each Friday, Email: [email protected] when there is a town service. The minibus is also available by arrangement for hospital and doctor appointments, Corvedale Buzzard and excursions at other times. There are currently Tel: 01584 700907 additional services connecting the following villages Email: [email protected] to a market town: Cheswardine, Colemere, Hinstock, North Salop Wheelers Lyneal, Norton, Myddle, Pipegate, Tetchill, Welshampton Tel: 01948 880037 and Woore. If you live in or near these places the service may be able to help you. Buses are available for clubs, Oswestry Dial a Ride societies and youth groups. Call 01948 880037 for more Tel: 01691 671571 information. Email: [email protected] Shrewsbury Dial a Ride Shropshire Community Transport Consortium Tel: 01743 450270 or 01743 450350 Made up of eight groups of independent charities and Email: [email protected] voluntary organisations, Shropshire Community Transport Consortium has 26 mini buses, ranging from eight to 16 The Ludlow Traveller seats (fully accessible for wheelchairs) and a range of cars Tel: 01584 700907 which can provide door-to-door transport throughout the Email: [email protected] county. c/o Shrewsbury Dial-a-Ride, Unit 7 Sundorne Trade Park, Featherbed Lane, Shrewsbury SY1 4NS Tel: 07772 964517 Email: [email protected] Web: www.shropshirecommunitytransport.org.uk

The Friendly Transport Service A community-based organisation helping local people to get out and about. Provides information about buses, trains and taxis and, if you have problems using any of these, volunteers can take you by car or minibus to where you want to go. Individual membership is £5 a year. Tel: 01952 881145 Email: [email protected] Web: www.friendlybus.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 5 Transport concessions

Blue Badges from a staffed rail station. There are several schemes for Scheme for people with severe walking difficulties and passengers with different needs, including carers. To people who are registered as severely sight impaired buy your card online, find out about ticket prices or get (blind) who travel either as passengers or drivers. help planning your journey, go to www.nationalrail. You can check to see if you are likely to be eligible for a co.uk call 08448 714036 or email customer.relations@ blue badge by going to the blue badge eligibility tool at nationalrail.co.uk www.gov.uk Bus Passes You can download the appropriate application from the Shropshire Council is responsible for administrating website below or contact the Customer Service Centre on this concessionary travel scheme, which offers free or 0345 678 9014 to request an application pack. discounted travel on local public transport services for Web: new.shropshire.gov.uk/parking/blue-badge- older people, or those with a disability and their carers. parking-scheme To find out if you are eligible for one of the schemes Railcards and how to apply, please visit www.shropshire.gov.uk/ A railcard will give you discounts on rail fares, online or concessionary-travel-scheme

Online shopping services

Most major supermarkets offer shopping services online Email: [email protected] • Web: www.ocado.com and many also offer shopping by phone. Sainsbury’s Online Asda Tel: 0800 328 1700 • Web: www.sainsburys.co.uk Web: www.groceries.asda.com Tesco Direct Ocado Tel: 0800 323 4050 Tel: 0345 656 1234 Web: www.tesco.com/direct

Shropshire Partners in Care’s purpose is to support the development of a high quality social care sector in the areas of Shropshire and Telford & Wrekin

Information & DBS Checks Advice The Care Workforce Development Partnership aim is to facilitate a co-ordinated approach to workforce development whilst at the same time Networking Representing the maximising the opportunity to pool resources, Opportunities Training adult social care knowledge and skills. sector with all key partners Carethe Ladder

The Care Ladder brings together people who are seeking Contact us Funding Workforce employment and Health and Social Care Organisations Tel: 01743 860011 Development who are looking to recruit by matching vacancies Email: [email protected] through location and job title ✆ Website: www.spic.co.uk For more information visit www.thecareladder.co.uk

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Health, recovery and wellbeing

Befriending schemes

Age UK Shropshire Telford and Wrekin runs a number of befriending schemes which support volunteers to visit people’s homes providing friendship and a little bit of extra support for lonely and less mobile older people. The volunteers all have a criminal records check, provide two references and are supported by a dedicated co-ordinator in the Age UK office. The Volunteer Visiting scheme This scheme is available in Telford and Wrekin. Volunteers visit older people in their own homes, providing ethnicities – love spending time with the older people. friendship and support. Visits take place at times to suit Through them, RVS wants to help create a society where both the volunteer and the older person and can vary everyone feels valued and involved, whatever their age. from once a week to once a month. Tel: 0845 608 0122 Volunteers can bring shopping, play a game of cards The Silver Line or just chat, whatever the older person wishes to do. For The Silver Line is a free confidential helpline providing more details, contact the Telford office on 01952 201803. information, friendship and advice to older people, open Telephone Buddy 24 hours a day, every day of the year. This is a free service. Telephone buddy volunteers come Launched by Dame Esther Rantzen, The Silver Line into Age UK’s office at Mardol Gardens on a Monday aims to combat loneliness in the over-65s by providing morning to ring older people for a friendly weekly chat. friendship, information and advice through calls to trained Volunteers provide two references and are supported by a volunteers. dedicated co-ordinator in the Age UK office. Specially trained helpline staff: For further details, please contact: • offer information, friendship and advice; Age UK Shropshire Telford and Wrekin Tel: 01743 233788 • link callers to local groups and services; Helpline for other services: 01743 233123 • offer regular befriending calls; and Email: [email protected] • protect and support those who are suffering abuse and The Royal Voluntary Service (RVS) neglect. The RVS supports older people by giving time and practical help to help them get the best from life. Tel: 0800 470 8090 Volunteers – ordinary men and women of all ages and Web: www.thesilverline.org.uk

For simple advice about keeping yourself healthy, contact Healthy Shropshire’s helpline call 0345 678 9025 or visit www.healthyshropshire.co.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Looking after yourself

Energize Shropshire, Telford and Wrekin This is the county sports partnership for Shropshire and a source of information and communication for everybody involved, or looking to get involved in sport and physical activity – whatever level of interest or ability. Tel: 01743 453495 Email: [email protected]

Help2Change Help2Change provides free support delivered by specialist advisers in a range of venues, including GP surgeries, pharmacies, community venues, hospitals and supermarkets in Shropshire. For further information on Help2Change services, For local information on Health Checks and practices telephone 0345 678 9025 or visit delivering the service visit www.healthyshropshire. www.healthyshropshire.co.uk co.uk or call 0345 678 9025. If you wish to explore Help2Quit National Health Check guidance please visit Help2Quit, the local Stop Smoking Service in Shropshire, www.healthcheck.nhs.uk offers free support delivered by stop smoking specialists Physical activity (including practice nurses, midwives, pharmacists and Physical activity: Move more, sit less! school nurses) that really works. If physical activity were a drug it would be classed as a The service is available in almost all GP surgeries and is wonder drug, because being active has such enormous also provided in many pharmacies, community venues, benefits to our health. Our bodies are not designed to sit hospitals and selected supermarkets. for long periods and being physically active is one of the If you use a combination of stop smoking medicine, best ways to look after yourself and your quality of life. along with specialist help and support from Help2Quit, Everyone needs to sit less and move more. It’s easier you’re up to four times more likely to successfully go to do this by building activity into your daily life and smoke free than if you try to stop on your own. taking up activities that you enjoy. Healthy Shropshire Around 1 in 20 adults now uses electronic cigarettes. can help you find what works best for you. Go to Whilst they are not risk free they are considered to be www.healthyshropshire.co.uk to find out more about less harmful than smoking and smokers who want to use being physically active and how to get started. You can e-cigarettes to quit smoking are encouraged to contact also find ‘start up’ Active4Health activities, including Help2Quit. exercise on referral programmes, walking groups and For further information, visit www.healthyshropshire. exercise classes in your area. co.uk Healthy eating Help2Slim Maintaining a healthy diet provides you with the energy This service offers free support to help you lose weight and nutrition you need. It improves your physical and and keep it off. Advisers support you to make small mental health and wellbeing and provides protective health sustainable changes that fit with you and your lifestyle. benefits against a range of health conditions, including heart disease and stroke, type 2 diabetes and some cancers. NHS Health Check See www.nhs.uk for information on eating healthily. The NHS Health Check programme has been developed to prevent heart disease, diabetes, stroke and kidney Alcohol/drug misuse disease. If you are aged 40 to 74 years and are not already The Drugs and Alcohol Action Team is responsible diagnosed with one of these conditions you will be for commissioning and co-ordinating a high-quality invited by your GP once every five years to have a check substance misuse system across Shropshire. Working to assess your risk of developing one of these diseases. as part of the Safer Stronger Communities Partnership, If necessary, you will be given advice to help reduce or the team aims to reduce the harm caused by substance manage your risk of disease. misuse to individuals, their families and communities.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Order what you want, when you want. No contract. No commitment. No strings attached.

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Slips, trips and falls

If you have fallen in the past, speak to your GP and • avoid walking on slippery floors in socks or tights; mention any impact on your health and wellbeing. Your GP can carry out simple balance tests to see if you are at • avoid wearing loose-fitting, trailing clothes that might an increased risk of falling in the future. They can also refer trip you up; you to useful services near you. Regular exercise to improve your strength and balance • wear well-fitting shoes that are in good condition and can help reduce your risk of having a fall. This includes support your ankles; and simple activities, from walking and dancing to more • take care of your feet by trimming toenails regularly, specialist training programmes. using moisturiser and seeing your GP or chiropodist Tips for preventing falls in the home: about any foot problems.

Community opportunities

Gusto

Part of Shropshire Rural Community Council, Gusto is a fine dining, cocktail evenings, photography and art network of active people who meet regularly and enjoy classes. participating in activities together. These include regular For further information, please call 01743 360641 or social events, like theatre trips, cycling, dog walking, email [email protected]/ Alternatively, going to the cinema, meeting for lunch and enjoying visit the website at www.shropshire-rcc.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 9 Libraries

To find your nearest library or to renew a book, visit www.shropshire.gov.uk/libraries The site also has information about the mobile library service that runs across the county. Books on Prescription Books on Prescription (BOP) is a scheme offered by Shropshire libraries in partnership with Shropshire Clinical Commissioning Group where GPs ‘prescribe’ self-help books to their patients. The books cover a wide range of common topics including anxiety, anger, depression, self-esteem, stress and worry. Talk to your GP if you would like to know more.

Shropshire Wheelchair Users Group

Formed in 1992, each wheelchair user (and their carer/ carers) who receives a wheelchair from the Wheelchair and Posture Service (through Shropshire Community Health NHS Trust) is entitled to free membership. Shropshire Wheelchair and Posture Service Shrophire Rehabilitation Centre, Lancaster Road, Shrewsbury SY1 3NU Tel: 01743 444051 • Web: www.swug.org.uk

Community links

Community Enablement Team to make better and more informed choices about their Shropshire Council’s Community Enablement Team is lives. a community-enabling service. The team has a diverse Designed and written with help from users of services range of skills, knowledge and experience to deliver and their carers, the website will help you, your family and cost-effective grass roots solutions that make the most of friends to find the support that is right for you, at the right community resources, and meet community priorities at a time. local level. The website is set out according to your needs, making it Community enablement officers are located across easy for you to explore the support and advice available to Shropshire and work very closely with the elected you as an individual. Shropshire councillors and town and parish councils. They Included is a wealth of clear and accurate information help communities to anticipate and understand local from adult social care, housing and health that can assist priorities and make the most of the economic, social and you in finding the advice and support that you or the environmental challenges that face them, through local person you care for need to remain independent and well. activities and action. The officers have a wide knowledge It also offers a variety of options provided by the Council of local community networks and contacts. and its partners that are available in your local community. If you would like further information, or would like To find out more please visitwww.shropshirechoices. to contact the Community Enablement Team, email org.uk [email protected] or The Voluntary and Community Sector Assembly (VCSA) telephone 01743 253077. The Shropshire Voluntary and Community Shropshire Choices Sector Assembly (VCSA) brings together a Make informed choices about your life with Shropshire wide variety of voluntary and community Choices. Shropshire Council has recently launched a new sector organisations to provide a strong website, ‘Shropshire Choices’, which aims to enable people voice for the sector.

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Community links continued

Its aim is to improve the representation of VCS Tel Customer Services: 01743 254400 organisations, irrespective of size, and continue Email: [email protected] partnership building with public and private sector The Shropshire Rural Communities Charity (SRCC) organisations to meet the needs of local groups and The SRCC is a leading local charity and membership communities. organisation which helps people who live and work in Tel: 01743 252740 Shropshire to make things better for themselves and for Email: [email protected] their community. Web: vcsvoice.org 4 The Creative Quarter, Shropshire Family Information Service Shrewsbury Business Park, Shrewsbury SY2 6LG Provides free information, advice and support on all Tel: 01743 360641 aspects of family life. The service can support you in your Email: [email protected] role as a parent, carer or any other family member. Web: www.shropshire-rcc.org.uk Living independently

Adapting your home

To remain in your own home for as long as you would home, you may be eligible for a Disabled Facilities Grant. like you should ensure that your home is safe, secure To apply, contact Shropshire Council First Point of and warm. Some forward planning to make sure that the Contact Centre on 0345 678 9044 for an occupational garden doesn’t become a burden is also sensible. If you therapy assessment. are not planning to move, think about adaptations that would make life easier now and later on. Home Improvement Agencies Of course, these things can be daunting, especially if Home improvement and handyperson service providers it’s a case of having to bring in someone to do jobs you are local organisations dedicated to helping older people, used to happily take on yourself, but there are reliable people with disabilities, and vulnerable people to live in tradespeople to be found. If you are eligible for council safety and with dignity in their own homes. support, following an assessment, it may be able to help Services are focused on ensuring that existing with minor adaptations. However if your home needs a lot housing is fit-for-purpose and that vulnerable people, of work, you may be able to apply for a Disabled Facilities predominantly homeowners, are able to continue living Grant. For more information on these visit www.gov.uk/ independently for as long as possible. disabled-facilities-grants Mears Home Improvement Service There are also non-profit organisations known as Home Hartley Business Centre, Improvement Agencies that work specifically for older or 272-284 Monkmoor Road, disabled people and can tackle, or help you tackle, most Shrewsbury kinds of home maintenance, repairs and adaptations. SY2 5ST Disabled Facilities Grant Tel: 01743 344632 If you need adaptations to your house so that you can Email: [email protected] gain better access to, and move more freely around your Web: www.mearsgroup.co.uk Making life easier in the home

Over the next few pages you will see illustrations of the any problems that might affect you? Can they be resolved main living areas in a home, together with an information using the advice given? If you do require any further chart for identifying any issues and how to set about information about sourcing products, grants, or getting resolving them. an assessment, please call Shropshire Council’s First Point Have a look at the rooms and chart – can you identify of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care 11 In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time n Shropshire Council’s First Point of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care 13 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

n Shropshire Council’s First Point of Contact team on 0345 678 9044.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) for a needs assessment

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) for a needs • Consider home support Shower is slippery assessment n Shropshire Council’s First Point of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care 15 Assistive technology

In April 2015, Shropshire Council appointed an ‘Assistive Plugs, to its telecare service. The Council is partnered Technology Co-ordinator’. The purpose of the role is to with a company called Tunstall to make it easier for promote and support the use of assistive technology local people to access the latest technology and to help across the county, to enable individuals to remain at themselves or their family independently, or as part of a home, living independently and safely for as long as wider package of care. possible, whilst maintaining their dignity and allowing To find out what is available and whether you will be them to make choices about their own level of support. eligible for assessment, please call the Council’s First Point Assistive technology includes a wide variety of of Contact team on 0345 678 9044. equipment, from simple low-tech items such as small Alternatively, you can obtain further information on plugs that can be placed in a kitchen sink, washbasin or assistive technology that might be suitable for you by bath that can sense if taps have been left on or if water using the AskSara website (www.asksara.dlf.org.uk) temperature is too high. These plugs, known as Magi where you will also have the option of having some items Plugs, automatically release the water thus alleviating on loan to try out. the risk of flooding or scalding. Other items range from calendar clocks to more high-tech items, such as sensors that can detect accidents or emergencies in the home that can be monitored by a community alarm service, known as telecare. Shropshire Council offers a great range of assistive technology, from standalone items, such as the Magi

Case study Mrs M has dementia. Symptoms include hallucinations, a decline in her memory and increase of short-term memory loss. She gets confused about time and she cannot comprehend the difference between day and night. As a result she began telephoning her family at all times of day and night, causing them anxiety and concerns. Mrs M and her family were initially supported by practitioners from the Community Mental Health Teams, including the Memory Service, and a variety of services were investigated and instigated. As Mrs M’s anxieties increased, she required further support with her personal care at home and her family became increasingly worried about her ability to remain living at home independently. Further support was given through Adult Services with a care package and arrangements for Mrs M to attend a day centre on a regular basis. Telecare solutions were also introduced, initially with a period of assessment and monitoring via a Just Checking assessment tool, which enabled both the social worker and family to evaluate how safe Mrs M was in her home and where concerns and issues might arise. These concerns were met with the installation of Lifeline Hub, to which a variety of sensors were attached so that, should Mrs M suffer a fall whilst at home, contact could automatically be made with a call centre which could alert the family and emergency services if required. A heat detector was placed in the kitchen, which again could alert family should Mrs M leave the cooker on. These pieces of equipment allayed Mrs M’s anxieties because she knew support was immediately available if it was required. Other pieces of equipment were also installed, enabling family communications to remind her about the time of day and alert her to any forthcoming appointments or visitors. The installation of the assistive technology has also given Mrs M’s family peace of mind, knowing that they can be contacted in an emergency and that Mrs M is able to continue to live independently, as she desires. Without the installation of the equipment Mrs M’s safety would have been at risk. Her anxiety and confusion would also worsen, which could lead to issues regarding medication and the need for care calls, possibly resulting in a long- term placement, which Mrs M did not want. Her family is now reassured about her safety in the home, they are no longer exhausted due to the high level of night time calls, and the quality of their relationship with Mrs M has improved. Technology has allowed independence, both for Mrs M and her family, so that the quality of care they are able to provide has improved and they are able to spend more time with the whole family. It has prevented the need for an increased care package and the possibility of a permanent placement.

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Telehealth

The use of technology can also ensure that family members and carers have reassurance and peace of mind that their loved one will receive a quick response in the event of an emergency. Telehealth monitoring is the remote exchange of physiological data between a patient at home and medical staff at hospital to assist in diagnosis and monitoring. This could include support for people with lung function problems, diabetes, etc. It includes (amongst other things) a home unit to measure and monitor temperature, blood pressure and other vital signs for clinical review at a remote location (for example, a hospital site) using phone lines or wireless technology. Examples of what telehealth can monitor remotely: • blood glucose levels; • cardiac arrhythmia; In Shropshire, telecare and telehealth enquiries should be • asthma; and directed to Shropshire Council’s First Point of Contact for • medication reminder systems. Adult Social Care Services on 0345 678 9044.

Keeping safe

Safeguarding adults who are at risk of abuse or neglect

Living a life that is free from harm and abuse is everyone’s • has a long-term illness/condition; fundamental human right. We all need to act as good • misuses substances or alcohol; or neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to • is a carer such as a family member/friend who provides abusive situations and put adults at risk of harm. One of personal assistance and care to adults and is subject to the fundamental principles of communities is that we are harm. all fair, compassionate and caring to each other. In an emergency dial 999 but for other calls to the Police Please do your part to prevent and stop abuse from please ring 101. To raise a safeguarding concern, ring occurring to others. If you find out about something you Shropshire Council’s First Point of Contact on 0345 678 cannot manage on your own, please speak to someone 9044 Monday to Thursday, 9.00am to 5.00pm, and Friday who will be able to help, like the Police, the person’s 9.00am to 4.00pm. doctor, or someone who is supporting the adult affected. Shropshire Council will want to know if the adult at Outside of these hours, please phone the Emergency risk of abuse or neglect has care and support needs. This Social Work Duty Team on 0345 678 9040. means someone who: • is elderly and frail due to ill health, physical disability or cognitive impairment; • has a learning disability; • has a physical disability and/or a sensory impairment; • has mental health needs, including dementia or a personality disorder;

Visit www.carechoices.co.uk for further assistance with your search for care 17 The Uplands at Oxon Multi-award winning Care Home and Day Resource Centre The Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views - and the highest standards of Dementia nursing and care for those with long term conditions.

• Specialists in end-of-life care, short term respite and rehabilitation and post-operative care. For more information, please • Highly-trained staff in a family-owned home. contact us on • CQC rated Good. 01743 282040 or come and visit us at: The Uplands Day Resource Centre The Uplands at Oxon, Clayton Way, A new type of service for older people and their families. Bicton Heath, Shrewsbury SY3 8GA

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Resource Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years. It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of clients. Our Day Resource Centre is open Monday to Friday. Full or half day sessions need to be booked in advance. Call 01743 365183. www.marchescare.co.uk

sf3589 Marches Care Shrop Care Services Directory Ad AW.indd 1 15/07/2013 11:31 Looking after someone

Young carers

Shropshire Young Carers service is part of the British Red Cross which is a registered charity and works with children and young people who have a caring responsibility for a family member. The service’s vision is to provide support for all young carers in Shropshire who need it through a network of peer support groups across the county and by working in partnership with schools. Referrals can be taken from all agencies, parents and young carers themselves who live in the Shropshire area and must come with parental, or guardian, consent. Referrals can be made by contacting the Young Carers Department on 01743 457824.

For more information, please visit www.shropshireyoungcarers.co.uk

Adult carers

If you are a carer, you are entitled to an assessment of your own needs. This is your opportunity to tell the Council about the things that could make caring easier for you. You can have an assessment even if the person you care for does not wish to be assessed for care and support services themselves. The Carers Emergency Respite Scheme provides carers with peace of mind, knowing that emergency support can be provided at very short notice. For information regarding eligibility for registration for the scheme, please contact the First Point of Contact team on 0345 678 9044 or email firstpointofcontact@ shropshire.gov.uk

Carers’ training and benefits

Shropshire Council can offer carers a Carer Aware online income-related benefit and Pension Credit. The website training course, which takes under an hour to complete, www.gov.uk has further information. on the website www.shropshire.gov.uk/carer-aware- course The course helps carers, people who work with carers, or anyone who is interested in learning more, to find out who a carer is, what their rights are, what support is available and where to find further information. If you are 16 or over and spend at least 35 hours a week caring for someone with substantial needs, you may be eligible for Carer’s Allowance, worth £62.10 a week. You may also be able to claim other benefits, such as an

Visit www.carechoices.co.uk for further assistance with your search for care 19 Carers Direct

A national, one-stop information and advice service and emotional wellbeing and their physical and mental for carers who look after ill, frail or disabled friends and health; relatives. • access to health and social care for the person being Carers Direct includes: cared for; and • details of assessments, benefits, Direct Payments, • how to access information about, and support from, Personal Budgets and time off; health and social care services for the person being cared for. • help to maintain, leave or return to employment; For further information, visit www.nhs.uk/carersdirect or • help in education or training; call the seven days a week helpline on freephone • advice on how carers maintain or improve their social 0300 123 1053. Care at home

Care in your own home is often referred to as either Some home care agencies are also registered as nurses ‘domiciliary care’ or ‘home care’. agencies, meaning they can provide registered nurses Given the choice, many people prefer to stay in their if needed. These would be arranged by the Clinical own homes, surrounded by their possessions and near to Commissioning Group (CCG) if you have health care needs. their family and friends. This, of course, applies to everyone, All service providers must be registered and inspected whether they are elderly and frail, convalescing, have a by the Care Quality Commission (CQC). It is important to physical or learning disability, or have dementia. The range be assured that all care workers have been vetted by the of care available is varied and each client, working with the Disclosure and Barring Service, have received necessary care provider, should agree a care plan, which states their training, are properly referenced, and are eligible to work needs and the expected outcomes. in the UK prior to them visiting your home. Ask the service Unless you arrange your care privately, you will require provider to show evidence that the care workers they an assessment of your needs with the Council (see page introduce are indeed compliant with the legislation, and 33) and, if you are eligible, you can decide whether you check the provider’s latest CQC report at www.cqc.org.uk/ would prefer to arrange the services yourself. However, if More information on the CQC can be found on page 34. you do not meet the eligibility criteria dictated by the Care Act – a new national legislative framework – the Council Paying for home care can still help and advise you about other ways to meet Domiciliary care for social needs may be funded in part or your needs. whole by the local authority, if your eligible, or alternatively Listings of home care providers start on page 25. See private arrangements can be made with service providers. page 37 for advice on self-funding your care. Council-funded care is provided by independent Domiciliary care will normally involve personal care companies. Fees for services vary; the service provider will (assistance with washing, dressing etc.) and/or one or be able to give you a detailed cost breakdown prior to the more care workers to assist with day-to-day tasks, such commencement of any service and you should ensure as moving around the home. You may also wish to have that you check this includes any weekend, bank holiday assistive technology installed in your home to provide and mileage costs. security and reassurance. Most service providers will accept clients who pay using Live-in care is another option. This is where a care worker Direct Payments (discussed further on page 36). lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for your main carer or a permanent arrangement to suit your needs. 24-hour care is required when you need assistance or monitoring through the day and night; it differs from live- in care in that care workers work on a roster to ensure that someone is on duty and awake both day and night.

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care in your own home

ioned Service ” “Good Old-Fashion Your care plan will be tailor-made for you High quality care from 15 mins to 3 hours or more Full, live-in care service available They are the best care Dependable programmed visits agency in Shrewsbury, in All staff are fully trained, my opinion. The carers arrive on time, stay for the police-checked & supervised full allocated time and are always clean, smart and We help you maintain your professional. Bluebird Care independence are very approachable and are always willing to help. • Help with getting up and going to bed I would highly recommend • Housekeeping • Mobility • Personal care Bluebird Care. • Respite • Help to appointments ~ Suzanne M. Call us for a no-obligation chat and assessment of your care needs

Shrewsbury 01743 874343 Oswestry 01691 749128 Church Stretton 01694 259065 Whitchurch 01948 258009 Wem 01939 768031 Market Drayton 01630 478007

bluebirdcare shropshire @careShropshire wwww.bluebirdcare.co.uk/shropshir.bluebirdcare.co.uk/sheropshire Do you need a Helping Hand? The Home Care Specialists If you are looking for an alternative to residential care or just extra support for you or a loved one - then we’re here to help. Our Shropshire care team have been providing award winning quality homecare since 1989. We offer a Live-in Care service which enables you or a loved one to remain at home with compassion and dignity. Our Live-in Carers can assist with personal care, companionship, housekeeping or even to provide a break to an existing family member or care-giver. To find out how we can help you, call: 01743 404 642 or visit: www.helpinghands.co.uk

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Paying

If your care needs do not meet the Council’s eligibility check carefully the fee rates charged and exactly what the criteria and have been arranged privately you should payment you make covers.

Agencies

What experience does the agency have in your particular 1 field of need? Can they supply references for you to check? 2 1 3 2 • How hard or easy would it be to make a complaint and 3 how are things then put right? • How long has the agency been operating? 1 1 2 2 3 3 Other considerations include: • How many care workers would the agency assign to • If this is a private contract ask for a copy of the agency’s care for you and would you see the same one every contract terms and read these carefully with someone day? If not, how does the staff rota operate and what you trust. Get as much help as you can going over it happens if your care worker goes on holiday or is sick, and ask any questions you may have before signing will you be notified in advance that a different care anything. The Citizens Advice Bureau or Age UK are set worker will be attending? up to offer help and advice in these areas. 1 • Home care agencies providing personal care, must be 2 registered and inspected by the Care Quality 3 Commission. Ask to see a copy of their registration • How can you contact the agency in an emergency or certificate. outside office hours?

Care workers

• You should expect your personal preferences, dignity • You will have a care plan drawn up by the agency and privacy to be respected. Discuss this with the which the care workers will work to. Ask how often this agency and ask how the most suitable care workers plan will be reviewed by the agency. for your particular care are chosen. Can you talk to them • Care workers must be checked with the Disclosure and before deciding? Barring Service (DBS) and have a criminal records 1 disclosure – make sure this is the case. 2 3

Other considerations include: • Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Choosing the right care can be a daunting prospect. With so much choice, how can you be sure you’re making the right decision?

www.battlefieldhealthcare.co.uk

“There is no place like home”- so let our highly trained, nurse led care & support team help you to stay independent in your own home, whatever your circumstances.

All our care is tailored to the individual, so for an informal chat about your requirements, please get in touch on 01743 443 076 and we will be happy to talk about how we can help. Or send an email to [email protected] and we can get back to you at a time that’s convenient for you.

“I set up Battlefield Healthcare because I want to provide a better care service – one that’s focused on putting people first.” - Lisa Giles, Director, Battlefield Healthcare.

Battlefield Healthcare Building 2, Charlesworth Court, Knights Way, Battlefield Enterprise Park, Shrewsbury SY1 3AB Telephone: 01743 443076 • Fax: 01743 600588 • Email: [email protected]

Providing care and support in C.L.C.A Providing a personalised approach people’s own homes Company Ltd to delivering holistic nursing care care, love and commitment all in one to adults and children

Services provided Covering Shrewsbury and the surrounding villages • Domiciliary care for complex care needs such as spinal cord injury, cerebral palsy and other medical conditions. • Nursing and health care services to Services offered: hospitals • Local and international recruitment l Personal Care services l General housework

l For more information contact Cherry Adams on Medication support T: 07912 219926 l Companionship E: [email protected] 7 Henry Close, Battlefield Enterprise Park, Shrewsbury, Shropshire SY1 3TJ l Support with attending appointments l Sleep in assistance

l Bridge House has given me the confidence for a Respite / holiday cover new approach to life, with having everything under one roof and a wonderful team of staff. Telephone: 01952 676 953 • www.bridgehousecare.co.uk Award winning rehabilitation centre and retreat, established as a centre for excellence. Clients receive individually tailored support in all aspects including our knowledge and expertise in alternative and holistic therapies. Shrewsbury, Shropshire We believe we are the only day centre in the region with: • 100% attendance by clients. 01743 460496 • 100% track record of clients completing their agreed schedule of care. e: [email protected] • Only full time staff - who really care, all of whom have been with us many years. • Accreditation from two health authorities. • Investors in People.

www.caringangelsshrewsbury.co.uk Bridge House Day Care Bridge House, Wappenshall,Telford TF6 6DE

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers ABBEY CARE DIRECT LTD CARE AT HOME (SHROPSHIRE) LTD Shrewsbury Ludlow Tel: 01743 233832 SPIC OP D PD MH SI YA Tel: 01584 838420 SPIC OP D PD LDA MH SI YA ABBEY LAWNS DOMICILIARY CARE OFFICE CARE OF EXCELLENCE LTD Shrewsbury Ludlow Tel: 01743 355715 OP D PD LDA MH SI YA AD Tel: 01584 879517 SPIC OP PD D MH SI YA AFFINITY HOMECARE C.L.C.A COMPANY LTD Shrewsbury Shrewsbury Advert page 24 Tel: 01743 367000 SPIC OP Tel: 07912 219926 OP PD YA AJ CASE MANAGEMENT LTD CAREKIND Albrighton Whitchurch Tel: 01902 244170 OP PD SI YA Tel: 01948 258050 OP D ALEXANDRA HOUSE DIAMOND LIFE HEALTHCARE CARING ANGELS HOME CARE - HEAD OFFICE LTD Shrewsbury Advert page 24 Ludlow Tel: 01743 460496 SPIC OP D PD SI Tel: 01584 872233 OP D PD MH SI COMMUNITY LIVING ALLCARE SHROPSHIRE LTD Shrewsbury Shrewsbury Tel: 0845 850 1020 OP PD LDA MH SI YA Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD CROSSROADS CARE CHESHIRE WEST WIRRAL ALLENBY DOUGLAS LTD SHROPSHIRE Oswestry Shrewsbury Tel: 01691 650067 SPIC OP D PD MH SI YA AD Tel: 01743 237875 OP D PD LDA MH SI YA AD ALLIED HEALTHCARE DOMICILIARY SERVICE ADELPHI CARE SERVICES Shrewsbury Shrewsbury Tel: 01743 245848 SPIC OP D PD LDA MH YA Tel: 01743 465299 SPIC LDA SI YA ANCHORAGE CARE GROUP DRAYTON HOME CARE SERVICES LTD Shrewsbury Market Drayton Tel: 01743 874874 SPIC OP D PD MH SI YA Tel: 01630 653871 OP BARTONIA CARE LTD GADLAS HALL NURSING HOME Shrewsbury Dudleston Heath Tel: 0330 233 0243 OP D PD MH SI YA Tel: 01691 690281 OP D PD MH SI BATTLEFIELD HEALTHCARE LTD HEADWAY SHROPSHIRE Shrewsbury Advert page 24 Shrewsbury Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD Tel: 01743 365271 SPIC OP PD YA BETHPHAGE HEALTH CARE SUPPORT SERVICES LTD Whitchurch Advert page 30 Shawbury Tel: 01948 804901 SPIC PD LDA MH SI YA Tel: 01939 251342 OP D PD SI YA BLUEBIRD CARE (SHROPSHIRE) HENGOED PARK Shrewsbury Advert page 21 Oswestry Tel: 01743 874343 SPIC OP D PD SI YA Tel: 01691 650454 OP D PD MH YA AD BRIDGNORTH HOME CARE CO-OPERATIVE HOLCOMBE HOUSE Bridgnorth Ludlow Advert page 32 Tel: 01746 762559 SPIC OP D PD SI Tel: 01584 877166 PD LDA SI YA BROWN CLEE DOMICILIARY CARE AGENCY HOME INSTEAD SENIOR CARE Bridgnorth Shrewsbury, Ludlow and Oswestry Advert page 22 Tel: 01746 787684 SPIC OP D PD SI Tel: 01743 387650 SPIC OP D PD LDA MH SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 25 Please return this proof sheet with any Your Advertisement Proof amendments or your approval by Shropshire Care Services Directory 2013/14 MONDAY 09/09/2013

“Putting People First” www.salopiancare.co.ukwww.salopiancare.co.uk

Salopian CareCare isis a aprovider provider of qualityof friendly Care servicesCommunity to people Care livingservices in their to ownpeople homes living in in North their Shropshire:own homes, Market in North Drayton, Shropshire: Wem, MarketWhitchurch, Drayton, Shawbury Wem, andShawbury, surrounding Whitchurch areas. and surrounding areas. Services are based on an assessment of your individual needs. These could be:- Our aim is to promote independence and provide support allowing people to live full• Inand the rewarding Morning: lives. Personal Care—washing, dressing, continence care, breakfast, medication, washing-up. We can also help with your pet. We place the welfare of people first, treating them with respect and dignity and believe• At Lunchtime: in the importance Meal Prep. of relationships and assistance between with those feeding, we provide medication, for and the staff toileting. we employ. We only use staff with good interpersonal skills, and actively help them progress further with skills development and support. • During the Day: Escort on shopping and social trips. Sitting service. Services recognise individual needs and may include personal care, escorted trips and• In domestic the Evening: duties. Help with evening meal, washing, medication, getting ready for bed, closing your curtains and securing your house. Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing needs. “Putting People First” has always been the philosophy of Salopian Care; it Wehas currentlybeen built have on employmentthis principle opportunities. and has earned We give a reputation all our staff for fair quality, rates ofvalue pay andfor money on-going and training. the highest rating by the Care Quality Commission.

Salopian Care Ltd. 2 Cheshire Street, Market Drayton, Shropshire Salopian Care Ltd. 2 Cheshire Sreet, Market Drayton, TF9 1PD Call Amy or Carol on 01630 658222 to discuss your individual care needs. Call Jess or Heather on 01630 658222 to discuss your care needs.

SHORT NOTICE CARE SERVICE Tel: 01948 663246 Care in your home and supported living

Assistance with all aspects of Personal Care: Check: Telephone number Address Contact Text • Shopping Calls Nam•e :Domestic ...... Calls...... Date: ...... • Support Work - Male support worker available Signature: ...... PosSpecialistition: .. .services...... include:...... • Day sits to give family or main carers a rest • Dementia Terms and conditions • Mental Health Conditions • If thisOur proof aimsheet isis ntoot rgiveeturn ewhateverd by this date support we reserv eis th needede right to p forubli sh this v•e Physicalrsion of y Disabilitiesour advert and we will not be responsible for any errors or omissions. people to remain in their own home. • Learning Disabilities • Alterations requested AFTER a proof has been signed off will incur a small charge. • ABI • Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colour proof.Areas The ﬁ ncovered:al publis hed picture may show slight colour variation from the proof. Whitchurch, Wem and surrounding areas, Shawbury, Clwyd borders and Cheshire borders.

For all enquiries please contact either 01948 663246 or email [email protected]

Short Notice Care Services - 55 Green End, Whitchurch, Shropshire, SY13 1AJ

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

JK CARING FOR YOU PRESTIGE NURSING LTD Bridgnorth Shrewsbury Tel: 01746 862422 SPIC OP D PD LDA MH SI YA Tel: 01743 357799 OP D PD LDA MH SI YA AD LA PETITE CONCIERGE LTD QUALITY HOME CARE LTD Shifnal Albrighton Tel: 01952 463301 SPIC OP D PD SI Tel: 01902 376904 OP D PD MH SI YA LADY FORESTER CENTRE RADFIELD HOME CARE LTD Broseley Shrewsbury Advert page 28 Tel: 01952 884539 SPIC OP PD Tel: 01743 245555 SPIC OP D PD LDA MH SI YA LEABROOK LODGE LTD RADIS COMMUNITY CARE Gobowen Shrewsbury Tel: 01691 671555 OP PD SI Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD LONGBOW HOUSE SALOPIAN CARE Shrewsbury Market Drayton Advert page 26 Tel: 01743 872250 LDA Tel: 01630 658222 SPIC OP D PD LDA SI LOUISE HOUSE SHORT NOTICE CARE SERVICES Shrewsbury Whitchurch Advert page 26 Tel: 01743 251568 OP D PD LDA MH SI YA AD Tel: 01948 663246 SPIC OP D PD MH YA MACINTYRE CARE SHROPS HEREFS AND POWYS SOVEREIGN DOMICILIARY CARE SERVICES SUPPORTED LIVING Tenbury Wells Shrewsbury Tel: 01584 811141 SPIC OP D PD SI YA Tel: 01743 364210 LDA START MAESBROOK NURSING HOME Shrewsbury Shrewsbury Tel: 01743 251541 OP Tel: 01743 241474 SPIC OP D PD SI YA SURECARE SHROPSHIRE LTD MEADOW BROOK Merrington Shrewsbury Tel: 01743 791975 LDA Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD NIGHTINGALES SHROPSHIRE LTD TAILORED CARE LTD Ellesmere Shrewsbury Tel: 01691 624004 SPIC OP D PD LDA MH SI YA Tel: 01743 443892 SPIC OP D PD LDA MH SI YA AD NORTH SHROPSHIRE HOMECARE TLC CARE AT HOME DOMICILIARY CARE AGENCY Whitchurch Kidderminster Tel: 01948 840021 SPIC OP D PD LDA MH SI YA Tel: 01299 272897 SPIC OP D PD SI YA NURSE PLUS & CARER PLUS UK LTD VERATY CARE SOLUTIONS LTD Shrewsbury Shrewsbury Tel: 01743 442787 OP D PD LDA MH SI YA AD Tel: 01743 231222 OP D PD LDA MH SI YA OSWESTRY CARE LTD VILLAGE CARE AGENCY Oswestry Onibury Advert page 28 Tel: 01691 671798 SPIC OP D PD LDA MH SI YA Tel: 01584 856586 OP D PD SI PARADIGM HEALTH & SOCIAL CARE LTD YORK HOUSE Shrewsbury Bayston Hill Tel: 01743 453450 SPIC OP D PD LDA MH SI YA AD Tel: 01743 874885 SPIC LDA YA

PRECISION CARE SERVICES Care home and care home with nursing provider Bridgnorth listings start on page 45. Tel: 01746 787869 OP D PD LDA MH SI YA

SPIC - Member of Shropshire Partners in Care - see page 6. Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 27 New Dawn Care Agency was formed in 2009 and since then our business has grown continually, delivering quality home care and support in and around South Shropshire.

We offer a flexible and friendly approach to care with a dedicated team of local and qualified carers. We strive to deliver continuity and an excellent level of support. We provide support in tailor made packages, which are subject to on-going reviews in order to meet individual and changing needs. Our support ranges from all aspects of personal care through to domestic tasks, meal preparation, shopping, assistance to appointments, to name a few, all from 30 minutes to 24 hour live in care. The Old Shippon, Onibury, Craven Arms, Shropshire, SY7 9AW Please contact Carly or Kim on: 01584 856 586 or Mob: 07875 603 408

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Specialist care

Learning and physical disabilities

For care and support provided by the Council, have access to the same community facilities as everyone goes through the same assessment process everyone else. It is working closely with other areas of (explained on page 33), regardless of whether you the community to strengthen community links. have a physical or learning disability, mental health A care manager will carry out the assessment conditions, or are an older person who requires (as described on page 33) with you, and your carer additional care and support. Services are always (if appropriate). You will then find out what your designed around people and reflect the needs of indicative Personal Budget will be, and then proceed those who use the service, their families and carers. to develop a Support Plan to meet your identified Self-funders are also entitled to an assessment to needs and outcomes. Help will be available from the determine their needs. voluntary sector to complete your Support Plan. The Council can arrange supported living and day Your Support Plan could include considering future opportunities as well as work experience, training, and accommodation needs, employment, respite and help employment opportunities for people with learning to support you to remain in your own home. or physical disabilities. Through various means of Carers are offered an assessment in their own right community support, Shropshire Council promotes and support services can also be provided to help independence and living in your own home. For meet their identified needs as a carer, see page 19. people with particularly complex needs that can’t be Guides to Learning Disability Services and Physical met at home, it can also arrange residential care. Disability Services are available to download at The Council aims to ensure people with disabilities www.shropshire.gov.uk

Dementia care

If you are worried about your memory you should, in the first instance, arrange an appointment to see your GP, who will carry out some tests for further investigation. Your GP may refer you to the Memory Service, which will provide specialist assessment and offer a formal diagnosis. The Memory Service may advise commencing medication where appropriate and the team can also provide specialist support and information following your diagnosis. If you have been formally diagnosed with dementia, or you have a family member who has been diagnosed, your initial point of contact to access services for health care solutions should be your GP or, for other services, the First Point of Contact Team on 0345 678 9044.

Support in the community activities and signposting to other services in the area. For It is important that people with dementia and their carers further details contact the Shrewsbury Alzheimer’s Society are supported to live well and independently in their office on 01743 341800. own homes for as long as possible. There is a range of Age UK Shropshire Telford and Wrekin runs two services available within communities across Shropshire fortnightly Diamond Drop In Centres, in Monkmoor to facilitate this. and Copthorne, in Shrewsbury and one in Oswestry The local Alzheimer’s Society offers support workers, to support local people living with dementia and their dementia cafes, peer support groups, Singing for the families, friends and carers. The Drop In Centres provide a Brain sessions and carers’ support groups. All of these are welcoming and friendly environment to give emotional places for people with dementia and their carers to go support and information and a chance to take part in to get practical information and support. Some also offer interesting activities. They also provide benefit advice,

Visit www.carechoices.co.uk for further assistance with your search for care 29 Dementia care continued advocacy, help at home and befriending services. For care providers to develop a more dementia-friendly further details contact Age UK Shropshire Telford and community. More information can be found at Wrekin on 01743 233123. www.dementiaaction.org.uk or by contacting the West The Carer’s Support Service provides information, Midlands regional co-ordinator on 01543 255955. support, training and events for carer’s across Shropshire. Specialist dementia teams For further details contact the Rural Community Council You can contact one of the county’s specialist dementia on 01743 360641. teams on the following telephone numbers: The national Dementia Friends initiative, led by the Alzheimer’s Society, aims to increase people’s South West Shropshire: 01584 878167 understanding of dementia and learn about ways to South East Shropshire: 01746 768801 help create a dementia-friendly community. Local businesses can become Dementia Friends by attending Shrewsbury: 01743 255822 an information session and turning the knowledge North East Shropshire: 01630 695280 they gain there into action. Dementia Friends sessions North West Shropshire: 01691 677300 run throughout Shropshire and are led by Dementia Champions, who have received training from the Alzheimer’s Society. They can be accessed by anyone. For more information visit www.dementiafriends.org.uk As part of developing dementia-friendly communities, a Shropshire Dementia Action Alliance has formed, with the aim to improve the lives of people with dementia and their carers. The Shropshire Dementia Action Alliance is a coming-together of a wide range of local businesses, including community groups, schools, health and social

Whitchurch Bridgnorth Market Drayton Bethphage delivers! Shrewsbury Not false promises Oswestry Wem which is what we had Telford before. The sta are Ironbridge patient and caring Supporting Much people Wenlock QUOTE FROM A FAMILY MEMBER to achieve Bayston Hill Church Bethphage is the largest local provider of learning disability services in Shropshire and have been Stretton operating since 1994. Ludlow We provide the service that YOU want & need; wrapping the support around you to ensure that it's Ellesmere person centred and provided when you need it. Newport Our Values are – Respect, Involvement, Personal Growth & Honesty. Wellington Bethphage is registered with the Care Quality Commission. We support people to make choices, Shifnal Arms develop new skills, achieve their goals and ambitions, develop their con dence and take increasing Craven control of their life. Madeley Our track record speaks for itself; we help people to take more control and gain independence and this helps people to reduce their support over time. Albrighton Broseley www.bethphage.co.uk Reg Charity No. 1046225 Head O ce: 8 Longbow Close, Harlescott Lane, Shrewsbury SY1 3AS • Tel: 01743 272880

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w Things to look for in care homes and care homes with nursing specialising in dementia.

Residents 1 2 3 • Are changes in medication discussed with the • Are residents involved in activities or chatting? family carers? • Are residents clean and comfortably dressed? Visitors You will want to make sure that there is good 1 2 3 • Do they seem alert and interested? communication between relatives and the home and • Do they talk to you as you walk round? that phone calls and visits are encouraged. • Are they encouraged to do as much for themselves • Are visitors welcomed at any time? as they can? Can you see any examples of this? • Are visitors encouraged to take residents out or join them for a meal? Access If the person with dementia needs or is likely 1 2 3 to need equipment or adaptations you may want to • Are children made to feel at home? check whether: • Are relatives involved in care planning and the general life of the home? • The corridors and toilets are wide enough for a walking frame or wheelchair. Activities Residents should be stimulated and 1 2 3 • There are suitably adapted toilets and baths. encouraged to participate in activities. • There are ramps or a lift. • Are there opportunities for residents to help staff • There is adequate signage and cues for different parts with small tasks if they wish? of the home such as dining room and bathroom. • Are the activities individualised and people’s likes/ dislikes recorded in care plans? Bedrooms Single rooms are the default position and 1 2 3 • Are activities available each day or are residents left would only be shared in exceptional circumstances. to sit in front of the TV? • Residents are encouraged to bring in some of their • Are reminiscence activities available? own furniture and possessions to increase familiarity. • Are residents able to compile memory boxes? • The bedrooms are bright and pleasant. • Residents can go to their rooms when they wish to Staff It is important to note whether staff seem 1 2 3 be alone. friendly and caring towards residents and whether • Residents are able to keep pets in their room or in they treat residents with respect. other areas of the home. • Do they have any training and experience in • Staff respect the right to privacy and knock on dementia care? bedroom doors. • Do they make time to sit and chat to residents or talk to them while they are helping them with Toilets Getting to the toilet in time can sometimes 1 2 3 physical tasks such as washing and dressing? be a problem as dementia progresses. • Do they know about residents’ backgrounds, habits • Are there enough toilets within easy reach of the and interests? bedrooms and living areas? • Will the person with dementia have a member of • Are staff trained to spot the signs when someone staff particularly responsible for their care? needs to go to the toilet? • Is there a member of staff you can talk to about • Are staff supporting residents to use the toilet and your own worries about the person with dementia? changing them if they are incontinent with dignity? Manager/head of home A manager who is caring as 1 2 3 Living areas 1 2 3 well as efficient can make all the difference to a home. • Is there a TV or radio left on when no one is • Does the manager have a friendly manner with staff watching or listening? and residents? • Is there more than one room where residents can • Do they answer your questions openly and seem to sit or where they can be quiet or see visitors? understand your concerns? • Is there a garden where residents can walk safely? • Do they have a knowledge of dementia and can they deal with difficulties that may arise in an Health You will want to know what happens if 1 2 3 understanding way? residents are unwell or need medication. • Is there a full assessment at home before a resident • Which doctor or doctors can residents see? is admitted? • Can you register with the local doctor? • Does each resident have a care plan and are their • Can a relative stay overnight if a resident is unwell? needs regularly reviewed? • What happens if residents need help in taking • Is the family carer consulted about the care plan medication? and about any proposed changes to it?

Visit www.carechoices.co.uk for further assistance with your search for care 31 Mental health

Services for people with mental health conditions are Opening times: usually accessed via the Community Mental Health Monday to Thursday 9.00am to 5.00pm and Friday Teams (CMHTs) which are based in GP practice areas. An 9.00am to 4.00pm. assessment of your needs will be done by a member of Mental Health Crisis Helpline staff working in the CMHT, usually a nurse, social care The out-of-hours Mental Health Crisis Helpline is practitioner or occupational therapist. This should be available on 0300 124 0364 Sunday to Thursday similar to the assessment process described on page 33. 6.00pm-2.00am and Friday to Saturday 6.00pm-6.00am. If this is needed, the Council will help you to develop a Support Plan, as described on page 36. For a list of voluntary organisations, please see Community Mental Health Teams ‘Useful local contacts’ on page 41. North East Shropshire Tel: 01630 655066 Supporting people North West Shropshire with complex needs Tel: 01691 679500 20 years experience of providing specialist care to adults with: Shrewsbury • Learning & Physical Disabilities • Acquired Brain Injuries Tel: 01743 255830 • Visual & Sensory Impairment • Challenging Behaviour South East Shropshire We can provide a variety of care packages tailored to meet your individual needs. Please contact Mel Townsend on 01584 877166 to discuss how we can help you. Tel: 01746 768787 Vision Homes Association South Shropshire Trigate, 210-222 Hagley Road, West, Oldbury B68 0NP Tel : 0121 434 4644 • www.visionhomes.org.uk Tel: 01584 878167

End of life

The NHS Choices website contains information about what make or communicate their decisions in the future. you can expect during end of life care and the things you Anyone can plan for their future care, whether they are may want to think about. These include how and where approaching the end of life or not. Advance care planning you want to be cared for, as well as financial issues. Letting can let people know your wishes and feelings while you’re your family know about your wishes could help them if still able to. These websites give you more information on they ever have to make decisions about your care. Knowing the following topics: that they are acting in accordance with your wishes can remove some of the stress from a very difficult situation. Why plan ahead – Find out how you, your family, friends If you are not approaching the end of your life, you may and carers can benefit from planning ahead for your still want to think about your wishes for your own end of future care. life care. This could include where you would like to be nhs.uk/Planners/end-of-life-care/Pages/why-plan- cared for, where you would prefer to die, your wishes for ahead.aspx your funeral and who you would like to make decisions about your care, if you are not able to decide for yourself. Advance statement – Find out what an advance Web: www.nhs.uk/planners/end-of-life-care statement is, and how you can create one to let people know your wishes. If you have a terminal illness, or are approaching the end nhs.uk/Planners/end-of-life-care/Pages/advance- of your life, it may be a good idea to make plans for your statement.aspx future care. Planning ahead in this way is sometimes called ‘advance care planning’, and involves thinking and Advance decision to refuse treatment – If you don’t talking about your wishes for how you are cared for in the want certain kinds of treatment in the future, you can final months of your life. People usually carry out advance make a legally binding advance decision. planning because they have a condition that is expected nhs.uk/Planners/end-of-life-care/Pages/advance- to get worse, which may mean they will not be able to decision-to-refuse-treatment.aspx

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care End of life continued

Lasting power of attorney – Find out how you can legally *This information has been adapted from the NHS Choices website. appoint someone to make decisions about your care in the www.nhs.uk future if you become unable to make decisions yourself. nhs.uk/Planners/end-of-life-care/Pages/lasting- Your GP should always be the first point of contact for power-of-attorney.aspx advice, support and care. They will be able to help you link to local services. The national organisation, Dying Making a will – Find out how to make a will. This will Matters is also a good source of further information ensure that your property and finances are dealt with in about end of life issues. This can be accessed via their accordance with your wishes after your death. website www.dyingmatters.org or by phoning gov.uk/make-will freephone 0800 021 4466.

Support and care

Call the First Point of Contact team to get going

If you wish to talk to somebody about staying independent for a social worker to visit you. or anything at all regarding your personal wellbeing, please Just like every other local authority, Shropshire Council call the friendly and dedicated team of advisers at the First has strict guidelines to follow which are set out in the Point of Contact Team on 0345 678 9044. Care Act 2014 (see shropshire.gov.uk/adult-social-care/ You can also call the Council on behalf of any friends, the-care-act). The person who you meet with locally will relatives, or neighbours that might benefit from support use these guidelines when deciding how best to advise or care. and help you. An assessment of your needs will allow the The advisers will ask you a selection of questions in order worker to decide what sort of support you require – you to understand your situation. They will discuss what works may have needs that change, well for you at the moment and what might not be working of course, and they will always so well. try hard to plan for this. They will then try their best to sort out your query over Finally, you should also the phone – by telling you about organisations in your local mention if you have support community. Hopefully, you will then be in a position to get from a friend or family the right support both easily and quickly. member. If you do, the If the adviser thinks that you would benefit from further Council will happily look at talks face-to-face with one of the Council’s social workers, what needs your carer might they will arrange a Let’s Talk Local session at a date and a have as a result of providing time which is convenient for you. This is an opportunity for you with necessary care – this you to set out your circumstances and to have your needs means that they help you assessed. with things that you cannot Do not worry if you cannot travel or if you are unable to manage yourself, such as leave your home. If this is the case, the Council can arrange personal care and hygiene.

Types of support

Shropshire has a reputation for enabling residents to live you to decide the most appropriate option for you. It’s independently, in their community, with dignity. This is, in always best to have an assessment carried out by the part, made possible by exciting new technologies. Home Council to make sure that you are choosing the best care is a great option if you require help with tasks, such option to meet your needs. as bathing, eating, or dressing. However, if your needs mean that you might require Personal care only care in a care home, the following information will help A residential home might be an option if you have needs

Visit www.carechoices.co.uk for further assistance with your search for care 33 Types of support continued which cannot be met in the community but you do not care that is arranged and funded solely by the NHS. This require nursing care. It is important to make a balanced is free of charge, wherever it is delivered. NHS Continuing decision based on both your present needs and also what Healthcare support may be provided in a nursing or your future needs might be. Equally, you should think residential care home or in your own home. carefully about your finances. Take along the care homes People eligible for NHS Continuing Healthcare will have checklist on page 35 to prompt any questions you will been assessed by health and social care workers to have have for the manager. You might also want to consider a ‘primary health need’ and are likely to have complex whether domiciliary care can meet your needs. medical needs and substantial or intense ongoing care needs. Care home with nursing National guidance says that the assessment for NHS This kind of home is suitable for those needing nursing Continuing Healthcare should be ‘person-centred’. This care, where it will be delivered by qualified nursing staff means that the person being assessed should be fully alongside care workers. Nurses are on duty around the involved in the assessment process. They should be kept clock. Fees are generally higher than residential care informed, and have their views about their own needs and homes. Some of the cost of your nursing care will be met support taken into account. by the NHS, who will pay the home directly. At the time A decision about eligibility should usually be made of publication, the rate for NHS Funded Nursing Care within 28 days of a referral for assessment being made to is £112.00 per week. This is paid directly to the home, the NHS Clinical Commissioning Group. though the figure may change in April 2016. If you are already receiving support from the Council, NHS Continuing Healthcare your social worker will be able to give you more Continuing care is care provided over an extended information about NHS Continuing Healthcare and period of time, to a person aged 18 or over, to meet complete with you an NHS Continuing Healthcare physical or mental health needs that have arisen as a screening checklist, from which a referral for assessment result of disability, accident or illness. A person who needs might be made. Your GP or community nursing service continuing care may receive services from the Council or should be able to give you advice or make a referral with from the NHS. you if you are not currently receiving support from the NHS Continuing Healthcare is a package of continuing Council.

Inspecting and regulating care services

All care providers must be registered under a system national essential standards of quality and safety. CQC which brings adult social care, independent healthcare has also started rating services as ‘Outstanding’, ‘Good’, and the NHS under a single set of essential standards of ‘Requires Improvement’ and ‘Inadequate’. By March 2016, quality and safety. CQC expects to have rated every adult social care service The Care Quality Commission (CQC) registers, inspects in England. and reviews all adult social care and healthcare services in When considering care services, it’s always a good idea England in the public, private and voluntary sectors. This to check a service’s inspection report and rating on the includes care homes, care homes with nursing, home care Care Quality Commission’s comprehensive website: agencies and NHS services, amongst others. www.cqc.org.uk or ask the care provider you are Inspectors carry out a mixture of announced and considering for a copy of their latest inspection report. unannounced inspections looking at the quality and safety of the care provided. They look at whether the For any enquiries or to register a concern or a service is: Safe; Effective; Caring; Responsive to people’s complaint, phone the CQC on 03000 616161 or needs; and Well-led. email [email protected] Inspection teams are led by an experienced CQC manager and often include experts in their field. The team The Care Quality Commission, may also include professional or clinical staff; Experts by Citygate, Gallowgate, Experience; people who use services and carers. Newcastle upon Tyne Following an inspection, each care home and home NE1 4PA care agency is given a report of how it rates against

Whatever your financial situation, please call the First Point of Contact team on 0345 678 9044 for assistance in making decisions about future care for yourself or a friend/relative. The Council will make sure that you are fully aware of all the options available to you.

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Is alcohol served or permitted? 1 2 3 • Were you met when you first arrived? • Are there smoking and non-smoking areas? • Do staff seem warm, friendly and polite? • What arrangements are there for religious observance? • Do the residents seem happy, active and sociable? • Can you handle your own money? If not, what • Does the home feel homely and welcoming? arrangements are in place? • Is the home fresh, clean and comfortably furnished? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital? Fees 1 2 3 1 2 3 • How much are the fees? Staff • Do the fees cover all the services available? • Do the staff appear clean, cheerful and respectful? • Under what circumstances will the fees alter – eg annually • Do the staff talk to residents and how do they talk to them? or according to increasing needs? • Are the staff formally trained? • Is the notice to terminate reasonable? • Is there an adequate number of staff on day and night? Transport 1 2 3 Visitors 1 2 3 • Is the home easy to get to for relatives and friends? • Are visitors welcome at all times? • Does the home provide its own transport? • Is there somewhere to see them in private? • May your visitors join you at meals? Accommodation 1 2 3 • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? 1 2 3 • Can you decorate and re-arrange your room to suit Catering yourself? • How much choice do you get about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough sockets in your room? • Can you have snacks or drinks any time of the day or night? • Can you control the heating in your room? • Can you eat in your room? • Can you lock your room and is there a secure place for 1 2 3 valuables? Activities • Can you continue to pursue your hobbies and interests? • Is there a separate dining room? Bar? • What sorts of activities and entertainment are organised? • Are there toilet facilities within easy reach of the communal facilities? • Are outings and holidays arranged? How much do they cost? • Are there both showers and baths? • Are escorts available if necessary? • Are bathrooms adapted to help people in and out of the bath? • Is a library service available? • Can you have your own flower bed or help in the garden? Accessibility 1 2 3 • Can you stay in your own room if you want to? • Does the home have the right adaptations and equipment to meet your needs? Gardens 1 2 3 • Are all areas accessible for wheelchair users? • Are the grounds/gardens attractive? • Does the home have extra wheelchairs and walking aids? • Are all areas safe and accessible? • Is there adequate provision for people with sight or • Is there somewhere to sit? hearing difficulties? • Are they quiet? 1 2 3 Life within the home Contract terms 1 2 3 • Are there any rules and restrictions (e.g. going out, time of • Can you retain your own room if away? return etc)? • Can you have a short-stay or trial period? • Can you choose when to get up and retire every day? • Will you be given a statement of terms on admission? • How are residents involved in decisions about life in the home? • Are all procedures, such as complaints, clearly spelt-out? • Is there a telephone where you can make and take calls in private and comfort? Would YOU like to live there?

Visit www.carechoices.co.uk for further assistance with your search for care 35 Paying for care

Personal Budgets

If you are eligible for social care funding, a Personal Ways in which a Personal Budget can be managed in Budget could be made available to meet your needs. This Shropshire means that you can influence how a budget could be It is important to remember that more than one of the used in a way that works for you and in accordance with options illustrated above can be chosen. Your Support your approved Support Plan. You will be asked for, and Plan needs to state clearly how much of the budget will supported to develop, a Support Plan that sets out how be managed in a certain way. you wish the funding to be used and how you intend to manage the money. This will need to be agreed by your care manager.

Personal Budgets

There are a number of ways you can receive your Personal Budget:

Indirect 3rd Party Individual Council Direct Payment Managed Service Managed Payment (Nominee) Fund Fund Fund

Direct Payments

A Direct Payment is money from a council’s Adult Social your social care practitioner should discuss the Direct Care department to cover a specific assessed need as Payments option with you when they assess your detailed in a Support Plan. People who are eligible are care needs. given an agreed amount and can use it to employ a Direct Payments are made directly into a nominated personal assistant themselves or through an agency to bank, building society, Post Office or National Savings help support them. account. You aren’t allowed to use Direct Payments to pay for When in receipt of a Direct Payment the Council will permanent residential accommodation – but you may expect you to provide documentation to demonstrate be able to use them to pay for occasional short periods in how you have utilised your Direct Payment. Such residential accommodation, if the Council agrees that is documentation will include bank statements and what you need. invoices. A Direct Payment must be spent in accordance If you are applying for services for the first time, with your approved Support Plan.

Individual Service Funds

You can choose a service provider that you wish to provide or those closest to you) are making a choice about that your care or support. (For existing clients this may be organisation. their current provider if they are happy with them.) Some The Council will enter into a contract with that service or all of the Personal Budget is then paid by the Council provider and you and the provider must agree how the directly to the service provider as an ‘Individual Service money will be used. The provider is accountable to you Fund’. In practice, this is not very different to what happens and the Council to deliver the service they have agreed. currently but the important difference is that you (and/ The provider should provide regular details, as requested.

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Self-funding advice

If you have capital or savings of more than £23,250 you once your property has been sold. However, they may will have to pay for any care services you require but you limit how much they will pay. Also, Shropshire Council are still entitled to an assessment of your needs. will charge administrative costs and interest at variable If you will be moving into care, you may be entitled to rates. some of the following financial assistance and support, It may affect your entitlement to Pension Credit if subject to an assessment of need. your property is not seen to be on the market and becomes treated as capital by the Department for Work Twelve-week property disregard and Pensions (DWP). Adult Social Care Services will help with the cost during the first twelve weeks of permanent care in a home, provided Attendance Allowance your assessment has shown that this is the kind of care you This is a non-means tested, non-taxable benefit from need. This is called the ‘property disregard’ period. the Department of Work and Pensions paid at the lower rate of £55.10 per week for those needing care by day This applies if: or night, and at the higher rate of £82.30 per week for • your former home is included in your financial those needing care both during the day and night. assessment; Everyone is entitled to claim this benefit. A benefits check is part of your initial assessment with the Council. • your other capital is less than £23,250; and NHS Funded Nursing Care • your income is not enough to meet your care home fees. Whether you are a temporary or permanent resident, if Deferred payment agreements you live in a care home that provides nursing care you After the twelve-week property disregard period, Adult may be entitled to a non-means-tested NHS Funded Social Care Services may be able to help you while your Nursing Care Contribution (currently £112.00 per week property is being sold. They will charge any financial for the standard rate) towards the cost of your nursing help they give against the value of your home. This care. This is paid directly to the home by the Clinical means they will take back the amount they have paid Commissioning Group. >>

Visit www.carechoices.co.uk for further assistance with your search for care 37 Self-funding advice continued

>> Running out of money If your capital is likely to reduce to £23,250 (correct at October 2015), you must let the Council know well in advance as it may step in to help with your care fees. It must conduct an assessment of your situation and may make a contribution. If the home you have chosen charges more than the amount the Council will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Any top-up would be separate and additional to your assessed weekly contribution. Whoever does advises anybody considering residential care to call this, whether family or a benevolent charity, they should the First Point of Contact team on 0345 678 9044 to realise that they may have to pay this for some time. discuss all of the options available. Alternatively, you would have to find a home with lower Understanding your rights before moving into care fees. is essential. There are a number of financial products Shropshire has a reputation for meeting the needs of and specialist companies who may be able to help. It is citizens in their communities, which means that more important to seek advice before committing yourself. and more local people get the support that they need to lead successful lives in their own homes. The Council Figures may change over the life of this Directory.

Personal Assistants

POhWER has been working in Shropshire since 2006 and • Independent Mental Capacity Advocacy (IMCA), holds information about Personal Assistants (PAs) you including Deprivation of Liberty Safeguards (DoLS) and can employ with Direct Payments in Shropshire. Please Paid Relevant Persons Representative Services; contact POhWER if you need to search for a PA or you are • Secure Services Advocacy; and a PA and want to be added to the database. POhWER’s services in Shropshire include: • Direct Payments. • NHS Complaints Advocacy; Tel: 0300 456 2370 (charged at local rate) •WHAT NHS Complaints ARE Advocacy THE self-help CARE tools; OPTIONS?Email: [email protected] WHATHOW WILL ARE THEI KNOW CARE WHICH OPTIONS? TO CHOOSE? HOWWHAT WILL AREIF MUM ITHE KNOW DOESN’T CARE WHICH OPTIONS? AGREE? TO CHOOSE? WHATHOW WILL IFARE MUM ITHE KNOW DOESN’T CARE WHICH OPTIONS? AGREE? TO CHOOSE? WHATHOWVISIT THE WILL IF NEWMUM I KNOW CARE DOESN’T SELECT WHICH AGREE? WEBSITE TO CHOOSE? WWW.CARESELECT.CO.UK VISITWHAT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: WHAT080038 This Directory’sARE389 THE2077 helpline CARE 0800 389 OPTIONS? 2077 – information on choosing and paying for care HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 F_BAR_9983 Shropshire Care Choices advert - 210x297mm.qxp_. 24/09/2015 16:42 Page 1

FeelFeel rightright atat homehome withwith Bushey Barchester House Beaumont care Care homes Home

At Barchester, we know finding the right care home can be a daunting decision, but we’ll do everything we can to help. We take individual choices very seriously at Barchester. Our carefully selected and well-trained staff take time to get to know the people wecare for. We help them to feel at home, to maintain their interests, make new friendships and improve their quality of life. We’re proud of the support we offer. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

Field House Hagley Place Mount House Field House Drive, Foldgate Lane, 41–43 The Mount, Church Stretton, SY6 7AA Ludlow, SY8 1LS Shrewsbury, SY3 8PP Tel: 01694 628 810 Tel: 01584 519 832 Tel: 01743 404 430

Ottley House Wheatlands For further information Corporation Lane, Southﬁeld Road, on Barchester care homes Coton Hill, SY1 2PA Much Wenlock, TF13 6AT in your area, please visit: Tel: 01743 404 431 Tel: 01952 701 337 www.barchester.com Having your say

Comments, compliments or complaints

All care providers need to know how well they are doing. If you do not wish to contact the manager, or talking Your feedback is very important to them. They want to to the manager may not resolve your concerns, you can know whether their services meet your needs and are contact the registered owners of the service. They have a delivered effectively. They welcome your comments, duty to respond to your complaints. compliments and complaints so that they can serve you If the Council has arranged, funded or contributed to better. the funding of your care, you can also complain to the If you are concerned about the care that you, a friend Adult Social Care Department. or a relative is receiving, you may want to talk first to the service’s manager. The problem may be resolved quite Tel: 0345 678 9000 easily once the manager is aware of it. Email: [email protected] You should feel able to complain about any aspect of Web: www.shropshire.gov.uk your care whether in your own home or in a care home. All private companies providing adult social care services You may want to complain about the way you are treated now come under an Ombudsman who may be able to by a staff member or the quality of the food you are give you advice on making a complaint. served. Sometimes you may just want to make comments and suggestions about how things are done. The Local Government Ombudsman, Making a complaint should be easy to do. Care services PO Box 4771, Coventry CV4 0EH must have an easy-to-use complaints procedure that they Tel: 0300 061 0614 can share with you. Email: [email protected] • Web: www.lgo.org.uk

Local authority advisory groups

Shropshire Council wants better communication with In return, you should be prepared to: work together to local individuals to support the improvement of Adult improve services; respect others in the meetings and treat Social Care services. Across the county, the Council has any personal information confidentially; take personal established a Making it Real Board and is developing responsibility for the level of detail shared in meetings; advisory groups to support conversations between those in avoid discussion about specific cases and named receipt of services and the agencies delivering the services, individuals; comment based on experience but from a including People2People, Healthwatch and others. general viewpoint; raise personal concerns or complaints At advisory group meetings, you can expect: a venue in an appropriate way; commit to regular involvement if with easy access; encouragement and support to you. take a full part in the meeting; an agenda previously Advisory groups are being established in North, agreed by the participants; a way of working that is South, and Central Shropshire. structured yet informal; all personal information to For more information, email be dealt with confidentially; to receive notes and any [email protected]. supporting paperwork either by email or post; and your uk or call the Adult Social Care representative to take the views of the group to the Board. Support Team on 01743 255851.

Healthwatch Shropshire

Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch works to help people get the best out of their local health and social care services.

4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury, Shropshire SY2 6LG Tel: 01743 237884 Email: [email protected]

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How solicitors can help

A solicitor can give you impartial advice about wills, consideration of the benefits, risks and implications, making gifts, estate planning and Powers of Attorney. particularly on any future liability for care costs or tax Some can also offer guidance on immediate and long- liability. term care plans, ensuring (if applicable) the NHS has made Long-term care: whether you remain in your own home the correct contribution to your fees. or move into sheltered or residential care, you may qualify Lasting Powers of Attorney (LPA) allow you to appoint for financial assistance in the form of social care and NHS- someone you trust to make decisions about your personal funded care and welfare benefits. welfare, including healthcare and consent to medical If you don’t have your own solicitor, ask family or friends treatment, and/or your property and financial affairs. A for their recommendations. Contact several firms, explain LPA is only valid once registered with the Office of the your situation and ask for an estimate of cost and an Public Guardian. It allows for a person of your choice to idea of timescales involved. Many firms will make home make decisions on your behalf at a time when you may visits if necessary and will adapt their communications be unable to. to meet your needs. It’s important to find a solicitor who The Court of Protection can issue Orders directing the specialises in this area of the law. The Citizens Advice management of a person’s property and financial affairs if Bureau offers an advice service and will be able to they are incapable of managing their own affairs should recommend solicitors in your area. they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful Useful local contacts This Directory’s free helpline

This Directory’s free helpline provides an independent Choices helpline and website will be able to point information and help service encompassing care and you in the best direction, however you would like care accommodation. A personalised report can be generated information presented. for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. ADVOCACY SERVICES One call to the freephone number 0800 389 2077 will OSCA Citizen Advocacy enable the service to build a profile of exactly what type Aims to help people, primarily with learning difficulties, to of care you’re looking for, while taking into account your overcome their disabilities. personal needs and interests. The Roy Fletcher Centre, The website: www.carechoices.co.uk allows you to 12-17 Cross Hill, Shrewsbury, search by postcode or region for care homes, care homes Shropshire SY1 1JE with nursing and home care providers that meet your Tel: 01743 368370 requirements across the country. Your search can then Email: [email protected] be saved and emailed to others. You can also view an Web: www.oscacitizenadvocacy.org.uk electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. POhWER Whatever your care needs, this Directory, the Care All services are free, independent and confidential and

Visit www.carechoices.co.uk for further assistance with your search for care 41 Useful contacts continued include NHS complaints advocacy and Independent Telford Mental Capacity Advocacy (IMCA). Meeting Point House, Tel: 0300 456 2370 (charged at local rate) Southwater Square, Email: [email protected] Telford Town Centre TF3 4HS Web: www.pohwer.net Tel: 01952 201803 Information line: 01952 216018 Shropshire Independent Advocacy Scheme (SIAS) Email: [email protected] Independent mental health advocacy service. Open Monday to Friday, 9.30am to 1.30pm The Redwoods Centre, Somerby Drive, ALZHEIMER’S SOCIETY Bicton Heath, Shrewsbury, Shropshire SY3 8DS Regionally-based dementia advisers can provide Tel: 01743 361702 information, advice and guidance to people with Email: [email protected] dementia and their carers. Home visits available by Web: www.siasonline.org appointment. FR11,12 & 13, Fletcher House, Shropshire Peer Counselling and Advocacy Services 15 College Hill, For adults with any disability or impairment who have a Shrewsbury, Shropshire SY1 1LY problem and need someone’s help to speak up for them Tel: 01743 341800 or support them. Email: [email protected] Tel: 01691 658008 Web: www.alzheimers.org.uk Email: [email protected] National Dementia Helpline: 0300 222 1122 Web: www.shropshirepcas.co.uk AQUARIUS Taking Part Independent advocacy, information, guidance and A free, confidential service to Shropshire residents training to people with learning disabilities. affected by their own, or someone else’s problem with Tel: 01743 363399 alcohol, drugs or gambling. Email: [email protected] Tel: 0300 456 4299 Web: [email protected] Email: [email protected] Web: www.aquarius.org.uk AGE UK IN SHROPSHIRE AXIS COUNSELLING General enquiries Tel: 01743 233123 Charity created to meet a growing need to help people Email: [email protected] in Shropshire, Telford and Wrekin deal with the trauma of Childhood Sexual Abuse. Benefits advice Tel: 01743 357777 (Shrewsbury) Tel: 01743 233123 Tel: 01952 278000 (Telford) Email: [email protected] Web: www.axiscounselling.org.uk Help at Home CARERS TRUST 4ALL Tel: 01743 233788 Email: [email protected] A network partner of Carers Trust, Carers Trust 4all provides emotional and practical support for carers and Home from Hospital people with care needs. Tel: 01584 878046 Tel: 01743 237875 Email: [email protected] Email: [email protected] Local offices Web: www.carerstrust4all.org.uk Shrewsbury 3 Mardol Gardens, Shrewsbury SY1 1PR CITIZENS ADVICE BUREAUX (CABS) Advice hotline: 01743 233123 Free, confidential, independent advice. Email: [email protected] Shropshire Adviceline: 0344 499 1100 Open Monday to Friday, 10.00am to 4.00pm Web: www.cabshropshire.org.uk

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

Albrighton Outreach Adviceline: 0845 146 1554 Albrighton Medical Practice, Whitchurch Outreach Shaw Lane, Shropshire WV7 3DT Whitchurch Civic Centre, This service is only available to patients registered at High Street, Whitchurch SY13 1AX Albrighton Medical Practice. To make an appointment please contact the practice. Tel: 01902 372301 HEADWAY SHROPSHIRE Bishop’s Castle Outreach Information, support, advice and services to people with Enterprise House, an acquired brain injury, their families and carers. Station Street, Tel: 01743 365565 Bishop’s Castle SY9 5AQ Email: [email protected] Broseley Outreach Web: www.headwayshropshire.org.uk Broseley Medical Centre, Bridgnorth Road, REMAP Broseley TF12 5EL Making things possible for people with disabilities by Tel: 01952 882854 building or modifying commercial equipment. Church Stretton Outreach Web: www.remap.org.uk Mayfair Community Centre, RETHINK Easthope Road, Church Stretton SY6 6BL Rethink is dedicated to improving the lives of everyone affected by severe mental conditions. Craven Arms Outreach Tel: 0300 500 0927 (Monday to Friday, 10.00am to 2.00pm) Craven Arms Medical Practice, Web: www.rethink.org 20 Shrewsbury Road, Craven Arms SY7 9PY ROYAL VOLUNTARY SERVICE SHROPSHIRE Ditton Priors Outreach Helps older people maintain their independence and Brown Clee Surgery, stay involved in the local community. Volunteers across Station Road, Ditton Priors, Shropshire, Telford and Wrekin can offer help and support Bridgnorth WV16 6SS so older people can stay independent at home in This service is only available to patients registered at Shrewsbury, Ludlow, Bridgnorth, Wem, Market Drayton, the Brown Clee surgery in Ditton Priors. To make an Oswestry, Telford and the surrounding areas. appointment please contact the surgery. Tel: 01743 240271 Tel: 01746 712672 Email: shropshiretelfordwrekinhub@ Market Drayton Outreach royalvoluntaryservice.org.uk Market Drayton Primary Care Centre, Maer Lane, SHREWSBURY HOMES FOR ALL Market Drayton, A local registered charity, established in 1993, working to Shropshire TF9 3AL ensure that people in the Shrewsbury area are adequately housed. Offers free, confidential housing advice and Oswestry Citizens Advice Bureau information, and works alongside many other local groups 34 Arthur Street, concerned with the needs of the homeless. Oswestry SY11 1JN Please phone for an appointment. Shrewsbury Citizens Advice Bureau 9.30am to 2.30pm, Monday to Friday Fletcher House, Tel: 01743 231415 15 College Hill, Web: www.shfa.org.uk Shrewsbury SY1 1LY SHROPSHIRE DEAF AND HARD OF HEARING Telford and Wrekin Citizens Advice Bureau FORUM 40 Tan Bank, Wellington, Represents the hearing impaired community on a Telford TF1 1HW number of committees related to disability issues.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Useful contacts continued

C/o SRDS, 4 The Creative Quarter, development of adult social care focusing on local need. Shrewsbury Business Park, Shrewsbury SY2 6LG Tel: 01743 860011 • Web: www.spic.co.uk Tel: 0845 833 9585 Email: enquiries@shropshiredeafandhardofhearing. SIGHT AND HEARING LOSS SUPPORT org.uk Support, advice and information about visual Web: www.shropshiredeafandhardofhearing.org.uk impairment. Hearing loss support volunteers provide SHROPSHIRE DISABILITY NETWORK information, advice and practical support to all users of NHS hearing aids. Gives a collective voice to disabled people in Shropshire. Tel: 01743 342168 • Email: [email protected] Email: [email protected] Web: www.shropshire-disability.net SIGHT LOSS SHROPSHIRE SHROPSHIRE FUEL BUYING SCHEME www.sightlossshropshire.org.uk Shropshire RCC organises the largest bulk oil buying SUSTAIN CONSORTIUM scheme in Shropshire and have helped local people save STAR housing (North Shropshire) many thousands of pounds. Tel: 01630 698708 Tel: 01743 342167 • Email: [email protected] Severnside Housing (Shrewsbury) SHROPSHIRE MIND Tel: 0300 300 0059 or 01743 285000 Provides a diverse range of quality services across the Shropshire Housing Group (South Shropshire) county for people and their families acknowledged to be Tel: 0300 303 1190 affected by mental or emotional distress. Tel: 01743 368647 VOLUNTARY AND COMMUNITY SECTOR Email: [email protected] ASSEMBLY Web: www.shropshiremind.org Works in partnership with community and voluntary organisations to influence decision-making for the benefit SHROPSHIRE PARTNERS IN CARE (SPIC) of the voluntary sector and Shropshire as a whole. Works in partnership with local authorities, health and the Tel: 01743 252740 • Web: www.vcsvoice.org voluntary sector to support continuous improvement and Email: [email protected] C HES WARDIN E H ALL R E S I D E N T I A L ,, N U R S I N G & R E SPI T E C A R E

FAMILY OWNED & RUN • CELEBRATING 30 YEARS AWARD WINNING KITCHENS

T E L : 0 1630 6 61316 W E B : www.ch e s w a r d i n e h a ll.co . u k S E E T H E N E W V I D E O O N OUR W EBS I T E

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Shropshire

Care homes

APPLEDALE COTTAGE RESIDENTIAL HOME HEATHERDENE RESIDENTIAL CARE HOME Bagley Marsh, Ellesmere SY12 9BP 3 Upper Brook Street, Heatherdene, Tel: 01939 270374 OP D Oswestry SY11 2TB Tel: 01691 670268 SPIC OP ASHGROVE RESIDENTIAL HOME Church Lane, St Martins, Oswestry SY11 3AP HENGOED PARK Tel: 01691 774101 SPIC OP D PD SI Hengoed, Oswestry SY10 7EE Tel: 01691 650454 SPIC OP D PD MH YA AD BEULAH HOUSE 5 Cemetery Road, Market Drayton TF9 3BD HIGH LEA HOUSE Tel: 01908 230100 SPIC LDA Llanforda Rise, Oswestry SY11 1SY Tel: 01691 654090 SPIC OP BOWENS FIELD 24 Bowens Field, Wem, Shrewsbury SY4 5AP HIGHBURY HOUSE Tel: 01939 236517 SPIC LDA YA 36 Aston Road, Wem, Shrewsbury SY4 5BA Tel: 01939 233304 SPIC PD LDA YA BRADBURY LODGE Claypit Street, Whitchurch SY13 1NT HINSTOCK MANOR RESIDENTIAL HOME LTD Tel: 01948 666916 SPIC Advert page 30 LDA SI Chester Road, Hinstock, Market Drayton TF9 2TE Tel: 01952 550242 SPIC OP D PD LDA MH SI YA BRIERY LODGE Church Lane, Baschurch, Shrewsbury SY4 2EF KYNASTON FARM Tel: 01939 260150 SPIC PD LDA YA School Road, Ruyton Xi Towns, Shrewsbury, Shropshire SY4 1JT BROOK HOUSE RESIDENTIAL HOME Tel: 01743 872250 PD LDA SI YA Woodhill, Morda, Oswestry SY10 9AS Tel: 01691 654167 SPIC OP D PD SI LANDONA HOUSE Love Lane, Wem, Shrewsbury SY4 5QP CHESWARDINE HALL NURSING & Tel: 01939 232620 SPIC OP D RESIDENTIAL HOME MAER LANE Chipnall, Market Drayton TF9 2RJ 4 Maer Lane, Market Drayton TF9 3AL Tel: 01630 661316 SPIC Advert page 44 OP PD Tel: 01630 698092 SPIC PD LDA COACH HOUSE, THE MAYFIELD HOUSE Church Road, Baschurch, Shrewsbury SY4 2EF Holyhead Road, Bicton, Shrewsbury SY3 8EQ Tel: 01939 260150 PD LDA YA Tel: 01743 4550747 SPIC LDA CREATIVE SUPPORT - BLACKFRIARS NEW BARN, THE 12–14 Blackfriars, Oswestry SY11 2DU Goldstone, Cheswardyne, Market Drayton, Tel: 01691 670671 SPIC OP PD LDA YA Shropshire TF9 2NA ELLESMERE HOUSE Tel: 01630 661583 SPIC PD LDA MH SI YA Church Hill, Ellesmere SY12 0HB OLD VICARAGE, THE Tel: 01691 623657 SPIC OP D PD MH YA Church Lane, Baschurch, GRACELANDS Shrewsbury SY4 2EF Ellesmere Road, Whittington, Oswestry SY11 4DJ Tel: 01939 260150 PD LDA YA Tel: 01691 652153 OP LDA YA OLD FARMHOUSE HARTLANDS REST HOME Goldcrest Drive, Sundorne, 57 Salop Road, Oswestry SY11 2RJ Shrewsbury SY1 4TP Tel: 01691 658088 SPIC OP D Tel: 01743 440318 SPIC Advert page 30 PD LDA SI

SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted

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ROSEVILLE HOUSE WINDSOR ROAD New Street, Wem SY4 5AB 47 Windsor Road, Oswestry SY11 2UB Tel: 01939 235163 SPIC LDA YA Tel: 01691 671353 SPIC PD LDA

TUNSTALL HALL CARE CENTRE WOODCROFT Newcastle Road, Market Drayton TF9 4AA Croft Way, Market Drayton TF9 3UB Tel: 01630 652774 SPIC OP D Tel: 01630 657486 SPIC Advert inside front cover OP D

VIEWMOUNT WOODLAND RESIDENTIAL CARE HOME LTD 54 Alkington Road, Whitchurch SY13 1TD Advert page 30 Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01948 665262 SPIC OP D PD LDA MH SI YA Tel: 01691 656963 SPIC OP D

WESTON HOUSE RESIDENTIAL HOME Green End, Whitchurch SY13 1AJ Tel: 01948 663052 SPIC OP

WHEATLANDS, THE 77 The Wheatlands, Baschurch, Shrewsbury SY4 2DW Tel: 01939 261631 SPIC PD LDA SI YA

Care homes with nursing

BEECH HOUSE NURSING HOME GREENFIELDS CARE HOME Wollerton, Market Drayton TF9 3NB Liverpool Road, Whitchurch SY13 1SG Tel: 01630 685813 OP Tel: 01948 661040 SPIC Advert inside front cover OP D CHESWARDINE HALL NURSING & RESIDENTIAL HOME LEGRAND NURSING HOME LTD Chipnall, Market Drayton TF9 2RJ Tilstock, Whitchurch SY13 3JL Tel: 01630 661316 SPIC Advert page 44 OP PD Tel: 01948 880406 OP D CLOVERFIELDS LLYSFIELD NURSING HOME LTD Chester Road, Whitchurch SY13 4QG Middleton Road, Oswestry SY11 2LJ Tel: 01948 667889 SPIC OP D PD SI YA Tel: 01691 657511 SPIC OP COURT, THE MEADOWBROOK CARE HOME West Felton, Oswestry SY11 4LE Twmpath Lane, Gobowen, Tel: 01691 610626 SPIC OP Oswestry SY10 7HD EDGELEY HOUSE CARE HOME Tel: 01691 653000 SPIC OP D PD Edgeley Road, Whitchurch SY13 4NH NEW FAIRHOLME Tel: 01948 662832 SPIC OP D MH YA Shrewsbury Road, Oswestry SY11 2RT ELLESMERE COMMUNITY NURSING HOME Tel: 01691 653499 SPIC Advert inside front cover OP D Trimply Street, Ellesmere SY12 0AE OLD VICARAGE NURSING HOME Tel: 01691 622364 SPIC OP PD SI Station Road, Gobowen, Oswestry, ELMHURST NURSING HOME Shropshire SY11 3JS Armoury Lane, Prees, Whitchurch SY13 2EN Tel: 01691 655254 SPIC OP D YA Tel: 01948 841140 SPIC OP RIVER MEADOWS NURSING HOME GADLAS HALL NURSING HOME Edgebolton, Shawbury, Eastwick Lane, Dudleston Heath SY12 9DY Shrewsbury SY4 4EL Tel: 01691 690281 SPIC OP D PD MH SI Tel: 01939 250700 OP PD

SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Central Shropshire

Care homes

BARLEYFIELDS HOUSE FERNS RESIDENTIAL HOME, THE 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ 152 Longden Road, Shrewsbury SY3 9ED Tel: 01743 355746 SPIC Advert inside front cover LDA Tel: 01743 368039 SPIC OP

BLACKHURST CARE HOME HALL BANK MEWS Blackhurst House, The Lawley, Longnor, Hall Bank, Pontesbury, Shrewsbury SY5 0RF Shrewsbury SY5 7QJ Tel: 01743 790858 SPIC PD LDA SI YA Tel: 01694 771318 SPIC LDA HARLEY ROAD SCHEME BOWBROOK HOUSE 25, 32 & 34 Harley Road, Condover, Bowbrook, Shrewsbury SY3 5BS Shewsbury SY5 7AZ Tel: 01743 247071 SPIC Advert page 48 OP D Tel: 01743 872250 SPIC OP PD LDA SI YA

BRIARFIELDS HARTLANDS RESIDENTIAL HOME Raby Crescent, Belle Vue, Shrewsbury SY3 7JN Whitehall Street, Shrewsbury SY2 5AD Tel: 01743 353374 SPIC Advert inside front cover OP Tel: 01743 356100 SPIC D

CHURCH VIEW HIGH RIDGES Church View, Longnor, Shrewsbury SY5 7PP High Ridge, Main Road, Dorrington, Tel: 01743 872250 SPIC OP PD LDA SI YA Shrewsbury SY5 7JW SPIC Tel: 01743 872250 PD LDA SI YA CLIFFDALE REST HOME Shrewsbury Road, Pontesbury, HOLY CROSS CARE HOMES LTD Shrewsbury SY5 0QD 150 Abbey Foregate, Shrewsbury, Tel: 01743 790261 SPIC OP D Shropshire SY2 6AP Tel: 01743 343138 SPIC Advert inside back cover OP CONDOVER COLLEGE - 38 TORRIN DRIVE 38 Torrin Drive, Shrewsbury SY3 6AW IDEAL HOME Tel: 01743 872250 SPIC PD LDA SI Knowsley Drive, Gains Park, Shrewsbury SY3 5DH Tel: 01743 366701 SPIC OP D PD MH YA CONSENSUS SUPPORT SERVICES LTD - SHREWSBURY JUBILEE VILLA CARE HOME 24 Main Road, Dorrington, Shrewsbury SY5 7JR Upper Astley, Shrewsbury SY4 4BU Tel: 01743 719950 LDA YA Tel: 01939 210461 SPIC Advert page 48 OP COTON HILL HOUSE KEMPSFIELD RESIDENTIAL HOME Berwick Road, Shrewsbury SY1 2PG Primrose Drive, Shrewsbury SY3 7TP Tel: 01743 235788 SPIC Advert inside front cover OP D Tel: 01743 246033 LDA CRESCENT, THE LYMEHURST 1a and 1b The Crescent, Bomere Heath, 112 Ellesmere Road, Shrewsbury SY1 2QT Shrewsbury SY4 3PQ Tel: 01743 351615 SPIC OP D Tel: 01939 291841 SPIC PD LDA SI YA MERRINGTON GRANGE CROWMOOR HOUSE Bomere Heath, Shrewsbury SY4 3QJ Frith Avenue, Shrewsbury SY2 5XW Tel: 01939 291319 SPIC PD LDA SI YA Tel: 01743 235835 SPIC Advert inside front cover OP LDA NORMANTON RETIREMENT HOME ELMS HOUSE 168 Ellesmere Road, Off Belvidere Avenue, Shrewsbury SY2 5PE Shrewsbury SY1 2RJ Tel: 01743 356127 MH YA Tel: 01743 271414 OP D MH

SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 47

ENGLISH CARE 2014_1/5 03/07/2014 10:19 Page 1

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

• Nursing, residential, dementia care, respite and day care 01743 247 071 • Retirement apartments offering more independent living • Comfortable accommodation in period homes 01952 727 203 • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests • Pleasant gardens www.englishcare.co.uk • Home cooked food offering plenty of choice Winner of Shropshire Care Business of the year 2011 • Award winning company recognised both locally and nationally and Carer of the year 2014

Jubilee Villa Care Home Detached residential home set in beautiful secure gardens. Offering person centred care and support with 17 beds for older people suffering from Dementia and mental health illnesses, by fully trained staff.

Upper Astley u nr shrewsbury u Sy4 4bu 01939 210461

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. Netherwood Care Home Residential and Dementia Care for Elderly People Netherwood is a well established care home located on the edge of Shifnal Village. We have an excellent team of dedicated and experienced staﬀ. We pride ourselves on giving the best care possible for our residents in a homely environment. Person Centred Care is our priority, we oﬀer support with daily activities and encourage social interaction. We can provide Day Care, Respite and Long Term Care for residential and dementia residents. En Suite Bedrooms To enquire or request a brochure please call to speak with Jane Ferriday our Manager. Alternatively please email [email protected]

www.friendlycare.co.uk Mature Gardens

Friendly by name, friendly by nature Haughton Road, Shifnal, Shropshire TF11 8DG • Telephone: 01952 462 192

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes continued

OAKDENE CARE PROVIDERS WELWYN 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN 72 Sundorne Road, Shrewsbury SY1 4RT Tel: 01743 270214 SPIC MH YA Tel: 01743 872250 SPIC PD LDA SI PLAS NEWYDD YOCKLETON GRANGE RESIDENTIAL HOME 34 Hereford Road, Shrewsbury SY3 7RD Advert page 30 Yockleton, Shrewsbury SY5 9PQ Tel: 01743 271064 SPIC OP D PD LDA SI YA Tel: 01743 792899 OP LDA SABRINA HOUSE YORK HOUSE 49 Longden Road, Shrewsbury SY3 7HW Glebe Road, Bayston Hill, Shrewsbury SY3 0PZ Tel: 01743 358929 SPIC OP D Tel: 01743 874885 SPIC LDA YA SWAN HILL HOUSE RESIDENTIAL HOME 6 Swan Hill, Shrewsbury SY1 1NQ Home care provider listings start on page 25. Tel: 01743 360803 SPIC OP

Care homes with nursing

HILLCREST MANOR NURSING HOME VICARAGE NURSING HOME, THE Reabrook, Minsterley, Shrewsbury SY5 0DL The Common, Bayston Hill, Tel: 01743 792692 SPIC OP D YA Shrewsbury SY3 0EA Tel: 01743 874030 SPIC OP D ISLE COURT NURSING HOME Isle Lane, Bicton, Shrewsbury SY3 8DY Tel: 01743 851600 SPIC OP D PD YA WHAT ARE THE CARE OPTIONS? MAESBROOK NURSING HOME HOW WILL I KNOW WHICH TO CHOOSE? Church Road, Meole Brace, Shrewsbury SY3 9HQ WHAT IF I MAKE THE WRONG CHOICE? Tel: 01743 241474 SPIC OP D PD SI YA WHAT IF MUM DOESN’T AGREE? MOUNT HOUSE & SEVERN VIEW, THE CAN WE AFFORD IT? 41–43 The Mount, Shrewsbury SY3 8PP Tel: 01743 404430 SPIC Advert page 39 OP D PD

OTTLEY HOUSE VISIT THE NEW CARE SELECT WEBSITE Corporation Lane, Coton Hill, WWW.CARESELECT.CO.UK Shrewsbury SY1 2PA Tel: 01743 404431 SPIC Advert page 39 OP D PD YA

PORTLAND HOUSE NURSING HOME 25 Belvidere Road, Shrewsbury SY2 5LS Tel: 01783 270070 SPIC OP PD LDA YA

RADBROOK NURSING HOME Stanhill Road, Shrewsbury SY3 6AL Tel: 01743 237800 SPIC OP D PD YA

UPLANDS AT OXON, THE CALL CARE SELECT FOR MORE INFORMATION: Clayton Way, Bicton Heath, Shrewsbury SY3 8GA 0800 389 2077 Tel: 01743 282040 SPIC Advert page 18 OP D PD YA

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Visit www.carechoices.co.uk for further assistance with your search for care 49 South Shropshire

Care homes

ALEXANDRA HOUSE - LUDLOW HENDRA HOUSE RESIDENTIAL HOME Poyner Road, Ludlow SY8 1QT 15 Sandpits Road, Ludlow SY8 1HH Tel: 01584 872412 SPIC OP D PD SI Tel: 01584 873041 SPIC OP

ARDEN GRANGE NURSING & RESIDENTIAL CARE HOME HIGH TREES RESIDENTIAL HOME Derrington Road, Ditton Priors, Bull Lane, Bishops Castle SY9 5DA Bridgnorth WV16 6SQ Tel: 01588 638580 SPIC OP YA Tel: 01746 712286 SPIC OP D PD LDA SI YA HILTON BROOK HOUSE BOWER GRANGE RESIDENTIAL CARE HOME Hilton, Bridgnorth WV15 5PE Fenn Green, Alveley, Brignorth WV15 6JA Tel: 01746 716577 SPIC OP D Tel: 01299 861120 SPIC OP D KEVINDALE RESIDENTIAL CARE HOME CASTLEHAVEN RESIDENTIAL HOME Kevindale, Broome, Aston On Clun, 69-71 Church Street, Bishops Castle SY9 5AD Craven Arms SY7 0NT Tel: 01588 630588 SPIC OP LDA YA Tel: 01588 660323 SPIC OP D

CREATIVE SUPPORT - LODGE LANE LADY FORESTER RESIDENTIAL 85 Lodge Lane, Bridgnorth WV15 5DF & DAY CARE CENTRE Tel: 01746 766832 SPIC LDA YA Church Street, Broseley TF12 5DB Tel: 01952 884539 SPIC Advert page 48 OP PD DARWIN PLACE Southfield Road, Much Wenlock TF13 6AT MEADOWVALE RESIDENTIAL HOME Tel: 01952 727162 SPIC LDA MH Monkhopton, Bridgnorth WV16 6SA Tel: 01746 714061 OP DITTON PRIORS CARE CENTRE Ashfield Road, Ditton Priors, Bridgnorth, NETHERWOOD RESIDENTIAL CARE HOME Shropshire WV16 6TW Haughton Road, Shifnal TF11 8DG Tel: 01746 712656 SPIC OP D Tel: 01952 462192 SPIC Advert page 48 OP

DODDINGTON LODGE OLD RECTORY CARE HOME, THE Doddington, Hopton Wafers, Rectory Road, Albrighton, Wolverhampton, Cleobury Mortimer DY14 0HJ West Midlands WV7 3EP Tel: 01584 890864 SPIC OP D MH SI Tel: 01902 376910 OP

DOWER HOUSE, THE PINES RESIDENTIAL HOME, THE Henley, Ludlow SY8 3HB Colebatch, Bishops Castle SY9 5JY Tel: 01584 873456 SPIC OP PD SI Tel: 01588 638687 SPIC OP YA

FIELD HOUSE STONE HOUSE Field House Drive, off Sandford Avenue, Church Stretton, Union Street, Bishops Castle, Shropshire SY6 7AA Shropshire SY9 5AJ Tel: 01694 628810 SPIC Advert page 39 OP Tel: 01588 638487 SPIC Advert inside front cover OP D

GLENVIEW SUNNYDALE 54 Gravel Hill, Ludlow SY8 1QS 32 Shrewsbury Road, Craven Arms SY7 9PY Tel: 01584 876262 LDA Tel: 01588 673443 SPIC OP PD MH SI YA AD

GRANGE, THE VISION HOMES ASSOCIATION - TOLL GATE ROAD, 1A Kerry Lane, Bishops Castle SY9 5AU Ludlow SY8 1TQ Tel: 07530 027119 SPIC OP D Tel: 01584 877737 SPIC Advert page 32 PD LDA SI YA

SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes continued

VISION HOMES ASSOCIATION - TOLL GATE ROAD, 1B WILLOWDENE FARM Ludlow SY8 1TQ Chorley, Bridgnorth WV16 6PP Tel: 01584 877870 SPIC Advert page 32 PD LDA SI YA Tel: 01746 718658 AD VISION HOMES ASSOCIATION - TOLL GATE ROAD, 1C WOOFFERTON RESIDENTIAL CARE HOME Ludlow SY8 1TQ Woofferton, Ludlow SY8 4AL Tel: 01584 877566 SPIC Advert page 32 PD LDA SI YA Tel: 01584 711207 SPIC OP WHEATLANDS Southfield Road, Much Wenlock TF13 6AT Tel: 01952 701337 SPIC Advert page 39 OP D Home care provider listings start on page 25.

Care homes with nursing

BRADENEY HOUSE NURSING & CARE HOME INNAGE GRANGE Worfield, Bridgnorth WV15 5NT Advert inside back cover Innage Lane, Bridgnorth WV16 4HN Tel: 01746 716686 SPIC OP D PD LDA MH AD Tel: 01746 762112 SPIC Advert inside front cover OP D

CEDARS, THE LADY FORESTER NURSING HOME Kingswood Road, Albrighton, Wolverhampton WV7 3JH Farley Road, Much Wenlock TF13 6NB Tel: 01902 373162 SPIC OP YA Tel: 01952 727203 SPIC Advert page 48 OP

CHURCHILL HOUSE NURSING AND RESIDENTIAL HOME OLDBURY GRANGE NURSING HOME Keepside Close, Bromfield Road, Ludlow, Oldbury, Bridgnorth WV16 5LW Shropshire SY8 1EL Tel: 01746 768586 SPIC OP D PD YA Tel: 01584 877500 SPIC OP D PD PARK HOUSE NURSING HOME DANESFORD GRANGE CARE HOME Kinlet, Bewdley DY12 3BB Kidderminster Road, Bridgnorth WV15 6QD Tel: 01299 841265 SPIC OP D Tel: 01746 763118 SPIC Advert below OP D SANDFORD NURSING AND RESIDENTIAL HOME, THE FOUR RIVERS NURSING HOME Watling Street South, Church Stretton SY6 7BG Bromfield Road, Ludlow SY8 1DW Tel: 01694 723290 SPIC OP Tel: 01584 813500 OP D STRETTON HALL NURSING HOME HAGLEY PLACE Shrewsbury Road, All Stretton, Foldgate Lane, Ludlow SY8 1LS Church Stretton SY6 6HG Tel: 01584 519832 SPIC Advert page 39 OP D PD YA Tel: 01694 725320 SPIC OP D PD YA

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activites and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus. Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel to contact us for further information on [email protected]

SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 51 Index

Home care providers Advertisers are in bold

A D Nurse Plus & Carer Plus UK Ltd 27 Abbey Care Direct Ltd 25 Domiciliary Service Adelphi Care Services 25 O Abbey Lawns Domiciliary Oswestry Care Ltd 27 Care Office 25 Drayton Home Care Services Ltd 25 Affinity Homecare 25 G P AJ Case Management Ltd 25 Paradigm Health & Social Care Ltd 27 Gadlas Hall Nursing Home 25 Alexandra House Diamond Life Precision Care Services 27 Healthcare Ltd 25 H Prestige Nursing Ltd 27 Allcare Shropshire Ltd 25 Headway Shropshire 25 Allenby Douglas Ltd 25 Health Care Support Services Ltd 25 Q Allied Healthcare 25 Quality Home Care Ltd 27 Hengoed Park 25 Anchorage Care Group 25 Holcombe House 25 R B Home Instead Senior Care 25 Radfield Home Care Ltd 27 Bartonia Care Ltd 25 J Radis Community Care 27 Battlefield Healthcare Ltd 25 JK Caring For You 27 S Bethphage 25 Salopian Care 27 Bluebird Care (Shropshire) 25 L Short Notice Care Services 27 La Petite Concierge Ltd 27 Bridgnorth Home Care Sovereign Domiciliary Care Services 27 Co-Operative 25 Lady Forester Centre 27 START 27 Brown Clee Domiciliary Leabrook Lodge Ltd 27 Surecare Shropshire Ltd 27 Care Agency 25 Longbow House 27 C Louise House 27 T Tailored Care Ltd 27 Care at Home (Shropshire) Ltd 25 M TLC Care at Home Domiciliary Care of Excellence Ltd 25 MacIntyre Care Shrops Herefs Care Agency 27 C.L.C.A Company Ltd 25 and Powys Supported Living 27 CareKind 25 Maesbrook Nursing Home 27 V Caring Angels Home Care Meadow Brook 27 Veraty Care Solutions Ltd 27 - Head Office 25 Village Care Agency 27 Community Living 25 N Crossroads Care Cheshire Nightingales Shropshire Ltd 27 Y West Wirral Shropshire 25 North Shropshire Homecare 27 York House 27

Care homes / care homes with nursing Advertisers are in bold

A Ashgrove Residential Home 45 Blackhurst Care Home 47 Bowbrook House 47 Alexandra House - Ludlow 50 B Bowens Field 45 Appledale Cottage Residential Barleyfields House 47 Home 45 Bower Grange Residential Care Beech House Nursing Home 46 Arden Grange Nursing & Residential Home 50 Care Home 50 Beulah House 45 Bradbury Lodge 45

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued

Care homes / care homes with nursing Advertisers are in bold

Bradeney House Nursing Kynaston Farm 45 & Care Home 51 F Ferns Residential Home, The 47 Briarfields 47 L Field House 50 Briery Lodge 45 Lady Forester Four Rivers Nursing Home 51 Nursing Home 51 Brook House Residential Home 45 Lady Forester Residential C G & Day Care Centre 50 Gadlas Hall Nursing Home 46 Landona House 45 Castlehaven Residential Home 50 Glenview 50 Legrand Nursing Home Ltd 46 Cedars, The 51 Gracelands 45 Llysfield Nursing Home Ltd 46 Cheswardine Hall Nursing & Lymehurst 47 Residential Home 45 & 46 Grange, The 50 Greenfields Care Home 46 Churchill House Nursing and M Residential Home 51 H Maer Lane 45 Church View 47 Maesbrook Nursing Home 49 Hagley Place 51 Cliffdale Rest Home 47 Mayfield House 45 Hall Bank Mews 47 Cloverfields 46 Meadowbrook Care Home 46 Harley Road Scheme 47 Coach House, The 45 Meadowvale Residential Home 50 Hartlands Residential Home 47 Condover College Merrington Grange 47 Hartlands Rest Home 45 - 38 Torrin Drive 47 Mount House & Severn Heatherdene Residential Consensus Support Services Ltd View, The 49 Care Home 45 - Shrewsbury 47 Hendra House Residential Home 50 Coton Hill House 47 N Hengoed Park 45 Netherwood Residential Care Court, The 46 Home 50 High Lea House 45 Creative Support - Blackfriars 45 New Barn, The 45 High Ridges 47 Creative Support New Fairholme 46 High Trees Residential Home 50 - Lodge Lane 50 Normanton Retirement Home 47 Crescent, The 47 Highbury House 45 Crowmoor House 47 Hillcrest Manor Nursing Home 49 O Hilton Brook House 50 Oakdene Care Providers 49 D Hinstock Manor Residential Oldbury Grange Nursing Home 51 Home Ltd 45 Danesford Grange Care Home 51 Old Farmhouse 45 Holy Cross Care Homes Ltd 47 Darwin Place 50 Old Rectory Care Home, The 50 Ditton Priors Care Centre 50 Old Vicarage Nursing Home 46 I Old Vicarage, The 45 Doddington Lodge 50 Ideal Home 47 Ottley House 49 Dower House, The 50 Innage Grange 51 Isle Court Nursing Home 49 P E Park House Nursing Home 51 Edgeley House Care Home 46 J Pines Residential Home, The 50 Ellesmere Community Nursing Jubilee Villa Care Home 47 Plas Newydd 49 Home 46 Portland House Nursing Home 49 Ellesmere House 45 K Elmhurst Nursing Home 46 Kempsfield Residential Home 47 R Elms House 47 Kevindale Residential Care Home 50 Radbrook Nursing Home 49

Visit www.carechoices.co.uk for further assistance with your search for care 53 Index

Care homes / care homes with nursing continued Advertisers are in bold

River Meadows Nursing Home 46 U Weston House Residential Home 46 Roseville House 46 Uplands at Oxon, The 49 Wheatlands 51 S Wheatlands, The 46 V Willowdene Farm 51 Sabrina House 49 Vicarage Nursing Home, The 49 Sandford Nursing and Residential Windsor Road 46 Viewmount 46 Home, The 51 Woodcroft 46 Vision Homes Association Stone House 50 - Toll gate Road, 1A 50 Woodland Residential Care Stretton Hall Nursing Home 51 Home Ltd 46 Vision Homes Association Sunnydale 50 - Toll gate Road, 1B 51 Woofferton Residential Care Swan Hill House Residential Vision Homes Association Home 51 Home 49 - Toll gate Road, 1C 51 Y T W Yockleton Grange Residential Tunstall Hall Care Centre 46 Welwyn 49 Home 49

Other advertisers

Barchester Healthcare 39 Friendly Care 48 Bradeney Mews Helping Hands 22 Developments Ltd Lewis Wealth Management 37 Inside back cover Marches Care Ltd 18 Bridge House Day Care 24 New Dawn Care Agency 26 Care Choices website 7 & 48 Rotherwood Group Care Select 38 & 49 Outside back cover Caring Angels Home Care 24 Shropshire Partners in Care 6 Coverage Care Services Ltd Inside front cover Vision Homes Association 32 English Care 48 Wiltshire Farm Foods 9

Care Choices Ltd has taken every care to ensure Publisher: Robert Chamberlain. that the information contained in this Directory is Director of Sales: David Werthmann. accurate. The company cannot accept responsibility Head of Editorial: Emma Morriss. for any errors or omissions or if a home varies from the facilities listed either in an Editor: Angharad Jenkins. advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Ltd. Care Choices Content Editor: Emma Cooper. Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Regional Team Manager: Russell Marsh. Care Choices™ is a trademark of Care Choices Ltd. National Sales Manager: Paul Leahy. ISBN 978-1-910362-66-2 Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder. Ref. No: 4001/Shropshire6/1015. Reproduction of any part of this publication in any form without the written permission of Care Choices Ltd is prohibited. This publication is Director of Creative Operations: Lisa Werthmann. available free of charge from Shropshire Council. Studio Manager: Jamie Harvey. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Designer: Holly Cornell. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Creative Artworkers: Gemma Barker, Kathryn Regan.

Some of the information in this Support Finder has been adapted by Shropshire Council from the NHS Choices website. www.nhs.uk

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bradeney House & Holy Cross Elderly care in a family setting w w w Bradeney House Nursing & Care Home Worfield, Bridgnorth, Shropshire, WV15 5NT Email: [email protected] www.bradeney-house.co.uk

Our aim is to create a homely atmosphere where family and friends are always welcome. A place where residents can enjoy their independence safe in the knowledge that care is always at hand.

Bradeney House has been beautifully refurbished and tastefully extended in recent years and is set in seven acres of gardens in the rural landscape of Worfield Village, just outside Bridgnorth.

• New Dementia Unit staffed with specialist Dementia Nurses • Superb new rooms with kitchenettes, telephone and computer access • Unique location - peaceful, safe and private but still close to main centres • Registered with The Care Quality Commission • Residential, EMI, and full nursing care • Choice of single en-suite or companion rooms • 24 hour individual care and domestic services provided by skilled, dedicated staff • Regular programme of activities and social events • Bradeney House is on the Pet Friendly Care Home Register with The Cinnamon Trust

We will always be pleased to show you around. To arrange a viewing please contact Jane Welsman-Jones on 01746 716686 w w w Holy Cross Care Home 150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Email: [email protected] www.holy-cross.co.uk

Our aim at Holy Cross Care Home is to create a homely atmosphere where family and friends are always welcome.

Situated just half a mile from the centre of the historic town of Shrewsbury, our residents can enjoy their independence safe in the knowledge that dedicated care is always at hand, 24 hours a day.

• Registered with The Care Quality Commission • Choice of single en-suite, single or companion rooms • 24 hour individual care and domestic services provided by skilled, dedicated staff • Regular programme of activities and social events • Our home provdes services in the following categories: Care home providing personal care | Care home providing dementia care | Care home providing support for people with mental health conditions

We will always be pleased to show you around. To arrange a viewing please contact Jane Welsman-Jones on 01743 343138 ST GEORGES PARK NURSING HOME, TELFORD

We offer a complete range of care services, for those requiring residential care and companionship, to full nursing care and specialist dementia support.

A PERSON CENTERED APPROACH IS THE ROOT OF OUR SUCCESS

Compassion – Caring – Politeness – Kindness – Respect

ST GEORGES PARK, SCHOOL STREET, ST GEORGES, TELFORD, TF2 9LL

ROTHERWOOD-HEALTHCARE.CO.UK/ST-GEORGES-PARK 01952 616 300