News Uk Continues to Publish National Newspapers Following Night of Terrorist Atrocity in London Bridge

Home , News UK, The Sunday Times, The Sun (United Kingdom)

DATA CENTRES & RECOVERY CENTRES’ SERVICES NEWS UK CASE STUDY

NEWS UK CONTINUES TO PUBLISH NATIONAL NEWSPAPERS FOLLOWING NIGHT OF TERRORIST ATROCITY IN LONDON BRIDGE

Staff at News UK’s London Bridge office found themselves at the centre of one of 2017’s biggest news stories — a combined vehicle ramming and stabbing attack by terrorists. As well as having a duty to keep staff safe from harm, the publisher had an obligation to its readers to continue reporting the news despite potential business interruptions. ABOUT NEWS UK Production of daily newspapers is a 24/7 operation involving News UK is the proud owner of a many interdependent processes and critical timings. Despite stable of news and media brands that the huge potential for disruption, with the help of its span the most popular to the most business continuity partner Sungard Availability Services, respected, with titles including The Sun, News UK was able to publish all editions and formats of TLS, The Times and The Sunday Times. the Sunday Times and The Sun on Sunday, and then daily Its award-winning stable of titles provides world-class news, sport, editions of The Times and Sun in full and on time after the analysis and opinion to a diverse attacks when their London Bridge HQ was in lock-down audience. News UK also owns and inaccessible. pioneering ad tech company Unruly and leading UK and Irish radio company Wireless Group that broadcasts RESULTS talkSPORT, talkRADIO and Virgin Radio. • Efficient, targeted communications to ensure employees were safe News UK is part of News Corp — a global and accounted for media and information services business • News UK was able to continue business as usual on the day following focused on creating and distributing a serious terror attack, despite denial of access to its premises content that educates, entertains, • Two national newspapers published, on time and in full, from informs and inspires its customers. Sungard AS’ recovery centre • Critical deadlines achieved, enabling print and distribution agreements to be honoured “Before the terror attacks, • Commitments to advertisers met, preventing financial loss • News UK’s employees, customers and partners have the reassurance we’d had experience of the company’s contingency measures will work when called upon handling major incidents and invocations but SERVICES nothing on this scale. • Workplace Recovery at Sungard Availability Services’ London Our preparedness and Recovery Centre. response was a complete validation of our business continuity strategy.”

Rob Sowerby 01 Director of Health, Safety and Security News UK DATA CENTRES & RECOVERY CENTRES’ SERVICES

THE CHALLENGE

TO CONTINUE BUSINESS AS USUAL DESPITE BEING CAUGHT UP IN A TERROR ATTACK News publishing is an around-the-clock operation story to the news desk. Two reporters then and just before 10pm on Saturday 3 June — the left the building to investigate, escorted by night of the London Bridge and Borough Market the duty Security Supervisor. On their way terror attack — 204 staff were hard at work in towards Borough Market, they heard gunshots The News Building at 1 London Bridge Street. and immediately made their way back to The first edition of The Sunday Times had been the newspaper offices. Security, prioritising sent to the printers, the first edition of The Sun occupants’ safety, immediately took the on Sunday was still about 30 minutes from decision to lock the building down. completion, and other staff were on shift to It quickly became clear that the News UK work on later and online editions, which are team was in the middle of a terror attack updated in real time. taking place on their doorstep, with events A handful of staff had left the building minutes unfolding rapidly. Rob Sowerby, News UK’s before the combined vehicle ramming and Director of Health, Safety & Security, and stabbing attack that killed eight people and Jonathon Cormack, Business Resilience injured 48. One journalist was clipped by the Manager activated News UK’s incident side of the terrorists’ van and called in the and crisis management procedures.

THE SOLUTION WELL-REHEARSED PLANS AND A FULLY-EQUIPPED RECOVERY FACILITY ENABLE PEOPLE TO DO THEIR JOBS Tannoy messages were broadcast to tell occupants Even before police confirmed that the incident what was going on and staff were prevented from was terror related, it was quickly apparent leaving. Members of the security team then visited to Rob Sowerby and Jonathon Cormack that, each floor in person to brief staff. “Sunday wasn’t going to be a normal day. Thinking ahead, we thought it likely the police Their attention then turned to the safety of cordon would remain in place for some time those employees who had left the offices prior and we would not be able to come and go to the attack and may have been in the vicinity, from our offices as we pleased.” vulnerable to danger. News UK’s emergency notification system was used to send targeted Around 1am — half an hour after the police had welfare messages to the individuals concerned, formally declared the event a terror incident — asking each to confirm their safety. Automated the pair made the decision to invoke their follow-up messages were sent every 15 minutes Workplace Recovery contract with Sungard AS. to those who had not replied. By 1.45am there Sungard AS swung into action to get the were only 13 responses outstanding, which were recovery centre set-up to News UK’s predefined then escalated to the crisis management team specification, ready to receive journalists, sub- and followed up manually. Fortunately, all staff editors and editors; designers and publishing were eventually confirmed safe. services; and members of the commercial team due to work on Monday editions well before the start of the Sunday morning shift at 6.45am.

02 NEWS UK CASE STUDY

THE SOLUTION (con’t)

However, it transpired that News UK’s designated recovery site would be within the police cordon so it could not be used. This was not a problem as Sungard AS’ rollback capability — designed for wide area incidents like this — enables customers to recover to the next available facility, which was just over half a mile away and was already factored into News UK’s incident management planning. All Sungard AS’ recovery sites have a standardised specification — as it points out, “All that changes is the view from the window” - so lack of familiarity with the facility was not a major issue. Jonathon Cormack recalls, “The Sungard AS team was very helpful and responsive at a time when we were stressed and under pressure.”

THE BENEFITS

TWO UNABRIDGED DAILY NEWSPAPERS PRODUCED ON TIME FROM THE RECOVERY FACILITY News UK’s recovery was so effective that despite Rob and Jonathon’s effective handling of the potential for huge disruption, on Sunday 4 News UK’s response to the atrocity has resulted June the company produced the full Monday in “tremendous buy-in from the Executive to editions of both The Sun and The Times from the extent that they have signed off refinements the Sungard AS recovery facility. we’ve made to our plans based on lessons learned even though this means there will be a 20% Crucially for the newspapers’ printing operation, uplift in costs,” says Rob Sowerby. “There’s been critical timings did not slip so News UK was able a realisation that far from being theoretical, our to honour the print and distribution agreements business continuity strategy has been validated in place with other publishers and avoid the and is absolutely critical to the ongoing daily additional costs incurred by delays. operations of the business.” “The Sungard AS staff, both at our original Audit and consulting firm Deloitte reviewed News recovery site and the one we moved to, were UK’s handling of the incident and invocation. They beyond helpful as we had equipment that needed concluded, “News UK responded successfully to to be transferred across,” says Jonathon Cormack the incident by following planned and rehearsed “They called taxis, helped us with loading and did processes with the titles producing full editions on lots of things that weren’t necessarily their jobs. schedule and without any indication to the general They went above and beyond.” public that there had been disruption to News UK operations.”

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NEWS UK NEWS CASE STUDY CASE