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5-2008
May 2008
Inland Empire Business Journal
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I o~ L""'"'· ... VOLUME 20, NUMBER 5 $2.00 May 200H AT DEADLINE America's Special Most Inland Empire: Sections growth will slow, Renowned The 2008 State or San R~lator Promlsn 8tl1lllnlino Count!') to Relnsutr Health challenges will not Woodworker {omagr
B: 2015, the populatiOn of Sam \1,11oof, named Pg.J Pg. 7 Riverside and San Bernardmo the "Heming\Ya) of Counties \\ill grow to 4.9 mil Hardwood.'' h) People lion. Ahout a rnillton more Magazine. and t1 product peopk will live there th.ln m of San Bernardino 2005 Although this rate of County havtng beL·n born Close-{ p popul,uion growth wtll be in Chino. reLent!} cele slower than tn the past. the brated hts 92nd hirthdav Inland Ernptre will retatn its (born Jan. 24. 1916). status .Is the fastest-grow mg Sam's mother. Antsse. region in Southern Californta. and father. Slimen astf .....--=: ...... :::: A ne\\ report released b} "Jadtr Maloof, emtgratcd S-~.---,---,------am YlG 1oof en)o\'.1 the relaxin~ the Publtc PoltC) Institute of from Lebanon (then part plea.\1/re of.\ittin~ for a few minute.\ California (PPIC), wtth fund of S} na) and earned a IIv- in one INDEX Inland Empire future it looks forward to, rather than,, future that s1mpl) growth ... happens to 11. Sustallled efforts This May in the Inland Empire continued from pa~e I focusmg on economic devel Business Journal! Columns opment. workforce tra111mg. grow 28 percent, outpacing JOb and broader political participa ourna growth statewide (20ll'c ). But tion are essential " Computers(fechnology ...... 6 PUBLISHED BY BOARD CHAIR\1A:--; News and Features population gams w1ll outstrip D.uly Plan Keeping your computer going Consumer Watchdog praised got sick. The nonprofit con Department of Managed Health celed. This announcement By Reid Goldsborough a California state regulator's sumer group also cautioned that Care to announce its plans applies to only 26 people, but the efforts to begm reinstating the reinstatements must be complete regarding reinstatement of thou same law used here will provide Among the worst thmgs that go the route of a suite of bundled grams you're using, including any children usmg a PC a primer insurance coverage of patients and retroactive. with no gap in sands of patients affected by the reinstatement for thousands can happen to a computer is for 11 programs, such as Symantec·s your word processor. Web brows on safe compuung pracuces. left uninsured, uninsurable and coverage from when the policy illegal practice. more. We look forward to work to stop working. Computers have orton 360, which makes using er, and spreadsheet program. The Students often receive such often hundreds of thousands of was issued to the time it was "This a landmark step on the ing with the department," said a knack for developing problems the programs and gettmg updates best approach is to enable pro instruction at school, but it doesn't dollars in medical debt when restored. road to justice for the thousands Jerry Flanagan. Health Care when you're m the middle of an easier, or you can use programs grams to download and install hurt to reinforce this at home. In thei r health insurance policies Last Monday, Consumer of innocent patients those health Policy Director for Consumer important project. Unless you from different companies, which updates automatically, which is conjunction with this, you can were illegally canceled after they Watchdog petitioned the state insurance was retroactively can- Watchdog. "However, we cau have an IT person or department can be less expensive. particul arly convenient if you optionally usc parental control tion that reinstatement must be to call on, you' ll need to wrestle As a result of the mcreasmg have a high-speed cable or DSL software, often part of Internet retroactive to the lime of the pol With the silicon beast yourself. importance of being protected this Internet connection. security progr for the triangle The California Labor and ETP i& a business and labor Worl..force Development supported state agency that By Bill Leonard, ty would only get the old prop The Garrett Group in part buildings. and a 280-room. Agency's Employment Trammg assists employers in strengthen Member State Board of erty tax bas1s of the senior mov Real vs. phony reform nership with Domenigon•• full-service hotel. Retail Panel (ETP) approved 50 con ing their competitive edge by Equalization mg in and not get the benefit of Prop. 98 protects private property rights Barton Properties 1s develop offerings will range from tracts totaling over $18 million providing funds to partially off the old house bemg resold. mg The Triangle, located at small boutiques to high-fash in JOb traming funds, which will set the costs of job skills training The San Bernardmo County Smcc the legislature would have The campaigns for dare put a pro-eminent domain the intersecuon of l-15 and l- IOn retailers, to novelty, enter provide trammg to 11,726 that is necessary to mamtam Board of Supervisors 1s consid had to pay for this as a state PropositiOns 98 and 99 on the measure on the ballot. They 215, formerly known as the tamment and home furnish California workers for quality high-performance workplaces. ering a proposal by Board mandate, 1t was made optiOnal June 3 ballot arc gellmg heat mstead offer a measure that "Golden Tnangle." The devel Ings. D1n1ng choices will jobs in a broad range of indus California's ETP 1s a perform Member; Mitzelfelt and Oviu to for each county and was enacted ed. and 11 would be no surpnse pretends to reform emment opers have selected a top extend Prop. 13 property tax if most California voters arc domain laws but IS filled with mclude everything from tnes. ance-based program, providing as Prop. 90. Some counties have architectural, des1gn and engi protecuon to sen1ors who buy confused by the two emmcnt loopholes. Some homeowners causal fare to special occasion The panel a~ arded a funds for tramees who success been smart and enacted the I domam-related measures. neering team to build The fine dining. $944, 136 JOb tammg contract to fully complete approved train homes m their county. encour transfer allowance, but most would be protected. but Triangle. Murrieta's largest Keith Plltsford, principal. The Neil Jones Food Company, ing programs and are retamed in age San Bernardino County to counties have not yet done the As often occurs m poh!lcal churches. farms, apartment mixed-use project and the SGPA Architecture and dba Toma Tek, Inc. (NJFC) to well-paymg jobs for a specific pass the proposal and other right thing. campaigns, one s1de or the owners and busmess owners other misrepresents the pur would still be subject to these Valley's only premiere out Planning. leads the new team train and upgrade 423 employ period of time. counties to follow suit. Some county officials sec door retail. dining. office and An unmtended consequence pose of 1ts lllJ!Iative. For unfair takmgs. as project retail architect for ees 111 an effort to move the The program is funded by th1s as losmg money. They are instance. Prop. 99's supporters The Prop. 99 crowd hopes entertainment complex. The Triangle. Brian Paul. company's Firebaugh facility the Employment Trammg Tax of Proposition 13 was that a sen •gnonng the fact that the new cla1m that the measure will th1s phony mi!Jatlvc lures more The Triangle, a 1.3-mll president. BPA Architecture into a high perfonnance work paid by California employers, ior who no longer needed the resident will be paymg sales stop eminent domam abuses votes than Prop. 9X , wh1ch is lion-square foot mixed-use. Planning Interiors, Project place and mamtain a compctl and targets firms threatened by big house might find that the taxes in the new county as well that have become well known the real deal - a ban on the use urban Mam Street center will Office Architect, will prov1de tJve position in the mdustry. out-of-state and mternational retirement house would amount as other taxes and fees. And, as be the focal po1nt of the site master planning and to a huge property tax mcrease. followmg the U.S. Supreme of eminent domam for pnvate 1\iJFC, \~hich also includes San compe!ltion Since lis mcept10n a senior who can afford to move. Court's 2005 Kelo decision projects. These enemies of Murrieta{femecula Valley des1gn for the 450,000 square Benl!o Foods was founded m in 1983, the ETP program has If the senior was moving w1thm the new resident will be usmg a county then there was not a allowmg CJ!Ies to take property property nghts also are target Golden Triangle RegiOn. The feet of off1ce building space Hollister in 1915. and today is a provided over $1 billion to train less of government services ltkc from mdividual owners and ing, through a decep!lve cam center plans to include a state integrated mto The Triangle's leading producer of a myriad of more than 760,000 workers in harm in allowing the base to be schools and welfare. I bcheve 11 hand It over to developers who paign, provisiOns m Prop. 9R of-the-art innovative multi retail master plan. industrial and mstitutional over 65.000 California compa transferred since the buyer of •s an economic win for the coun promise to enhance a city's tax that would restnct another screen theatre, Class A office tomato products, employmg nies. Employers match training the b1g house would be paymg a t) of the new senior resident. base. Prop. 99 IS backed by form of government. taking approximately 1.550 workers funds awarded through ETP huge property tax payment to Active seniors (sorry, us folks government groups who want rent control. Rent control not throughout California during the contracts, making these projects the county. That was enacted in over 55) are a tremendous asset to continue to abuse eminent only steals the value of proper Agua Caliente Cultural Museum peak agricultural tomato grow true publtc-private pannerships. Prop 60. to a community and It is time domam. includmg taxpayer ty from owners. but tt reduces ing/processing season. However, counties ObJected San Bemardmo County and oth announces appointment to board to extendmg that benefit when ers around the state, acknowl backed organizations such as incentives for the construction the seniOr moved to another edge that. the League of California Cities of new rental housmg and leads Agua Caliente Cultural Springs. Employment Training Panel county since the receiving coun- and the California to housing shortages and over Museum is pleased to Agua Caliente Cultural Contracts Approved Redevelopment Association. all higher rents. But despite the announce the appointment of Museum inspires people to How can they claim to be oppositiOn ad campaign, Prop. Information: Joseph A. Roman, Esq. to the learn about the Agua Caliente Contractor City/County Contract Amount protecting property nghts 98 would not throw people out (909) 307-2669 museum's board of directors. Band of Cahuilla Indians and A1Ej'1£ AST when their initiative - Prop. 99 on the streets. Renters would TDD (909) 792-1462 Roman's legal experience other Native cultures. It keeps Cumming Construcuon River\ide, San Diego, $298,080 I .... JoR THE EYES - is designed to protect a status still enJOY rent-control protec www.sbcountymuseum.org quo that is agamst property tions. but rent control would be includes Indian law and estate the Native spirit alive through Management, Inc., dba Orange, Los Angeles, What: planning. He started his Palm exhibitions, collections, CummHlg Corporation Sacramento, Alameda "Feast for the Eyes" will focus on dining from the 1840s into the nghts? These groups know vot phased out after they leave. Springs' law practice in 1984. research, and educational pro 1940s, using artifacts from the museum's permanent collec ers are angry that cities can If both measures pass. the t ions to explore everything from table manners to food ways. take their property - not only one with the higher number of His practice areas include grams. The Smithsonian The exhibit will include room settings, free-standing exhibit Indian law, Indian leases, Institution has designated Microdyne Plastics, Inc. San Bernardmo $ 49,686 cases with linens, cutlery, and other tableware, and area restau for public uses such as high votes goes into effect. So we Indian estate planning, real Agua Caliente Cultural rant menues and popular cookbooks. ways. but to enrich developers urge support for real eminent who want the land cheap. domain reform, Prop. 98, and estate, civil litigation, busi Museum a member of the Where: ness, corporate, commercial, prestigious Smithsonian OK Global, Inc. San Bernardino $ 26.400 San Bernardino County Museum Local residents have seen opposition to phony reform. business organization, reor Institution Affiliations 2024 Orange Tree Lane, Redlands CA 92374 entire neighborhoods, churches Prop. 99. (Cali. St. exit from Interstate 1 O) $6 Adult and small busmesses targeted ganization, partnership. estate Program, in recognition of the $5 Student or Senior Q.P.E. Technicallnstllute Los Angeles, San Bernardino $419,18!1 Wh en: by this practice. The supporters Reprillled with the permission of planning, wills. trusts, and museum's role as a regional $4 child aged 5 to 12 probate law. Roman is affiliat and national resource. This Riverside. Orange March 1 through October 26, 2008 of eminent domam abuse don't The Orange County REGISTER. ed with several other boards status provides access to the including Canyon National rich resources of Smithsonian Riverside County Economic Bank Advisory Board. The educational programs and Developmcni Agency Riverside. San Bernardino $495,450 Well in the Desert, Palm technical expertise, and enti 2009 Book of Lists Desert National Bank tles the museum to bring Reserve your advertisement space today Advisory Board, Boys & Girls world-acclaimed Smithsonian Specialty Mmerals. Inc. San Bernardmo $274,050 Club of Palm Springs, and exhibitions to the Coachella in the Inland Empire's premier reference tool. Desert Roundtable· of Palm Valley. Call Bill Anthony at 909-483-4700 or To view copies of I he proposals con\Idered by the panel at Its most recent meeting, visit ETP Webside at http://www.etp.ca.gov/packets.cfm. fax for information at 909-483-4705 BUSINESS JOURNAL • PAGE 12 May 200_! May 2008 BUSINESS JOURNAL • PAGE 11 Quality customer service is a marketing must! computer... Riverside An "Open Letter" to the Business Community cominued from page 6 Medical Center... Regarding AACSB Accreditation Reaffirmation In a highly competitive and ferred to another person or must. If a company's appear of whether a company ts seek to check with people you do know continued from page 4 rapidly changing global em t department (all of thts assumes. ance ts sloppy. the conclusiOn ing certtfication or excellence From Ira A. jackson awards. every company that before opentng attachments to Dean and Professor of Management ronment there aren't many "sec of course. that the customer can v.tll be that tis service \\til be of CRM technology to tmprove wants sattsfted. loyal customers make sure the e-mail actually Peter F. Drucker and Masatoshi Ito ond chances." Compantes are get through the automated sys sloppy and us products wtll not organizational and productivity should contmually measure the came from them. Also. don't cltck Graduate School of Management facing a more unforgn ing tem so that they can actually work. Furthermore. who wants results in the healthcare settmg effecttvcness of their customer on links in any e-matl message or group of consumers because of speak to a live person). Also of to do business wuh a company by integrating technology with I wanted to share wtth you the good news from AACSB that we service. pop-up window asking you to ver the abundance of altemattves in importance ts the tone of voice that has dtmly ltghted. dtrty and clinical and operattonal work have received reaffirmation of our accreditation. There are numerous meth ify a credit card, bank, eBay. the marketplace. Compounding used by employees. the profes crowded restrooms and dressing flow. For RCRMC, Surado While the formal extenston of accredttation is satisfying. the qual ods for determining customer PayPal, or similar account. this issue ts the high emphasis sionalism of their conversation, rooms? This potnt is especially delivered a product where itative observations of our very sophisticated peer review team arc satisfaction. The most popular Similarly, don't provtde personal on quality. Not only ts there their knowledge level and their important for service providers extensive rapid appltcation actually inspiring. information to anyone unless pressure to meet ISO and/or ability to listen and to solve to consider. but is equally are mystery shopping. customer development features and Among other "best practices" that the review team identified here you're sure you're at a valtd Web Baldridge Award cntena, there problems. important for any type of busi surveys, and focus groups. automation work in concert to at Drucker and which they described as "exceptionally effective prac While these methods do gtve site or arc communicating wuh is also an ever increasing • The phystcal layout of the ness. If outstde customers do deliver a better user and paltent ltces that demonstrate leadership and high quality continuous improve someone you know and trust. demand from the market for store (if the customer ts dealing not have access to a company's information about customer experience." satd Sund1p R ment in management education:" Try to stay away from Web higher quality products and with a retail or wholesale store, facilities. employees must still service effecttveness. they often Dosht. CEO of Surado sites you don't trust. Internet secu services. In response, many or other service provtder such use them. Dmgy facilities are do not give the indepth mforma Solutwns. lnc. • Our empha\is on The Drucker Difference: rity suites and free programs such companies have restructured as a restaurant. hair salon, hos bad for morale. Poor morale tion needed to conststently RCRMC has the capacity to • Developtng the Drucker lnslttute: as Spywarc Blaster their internal processes to com pital. or hotel). Yes. thts is a has a direct, negative effect on attain "customer delight." In manage 200,000 patient visits in • Rekindling the reputation of the school: (http://www.javacoolsoftware.co ply. topic that ts relegated to opera customer satisfaction. addition, most compantes do spectalty outpauent cltntcs; the • Excellent faculty-student relationships; rn/spywareblaster.html) can help. What is often not empha tions. However, shouldn't it • Of course. knowledgeable not conduct customer satisfac Emergency Room/Trauma Unll • Creating an environment where leamtng is maxtmtzed: If searching with Google, you can sized enough in this restructur also be considered from a cus personnel who are pleasant, tion measurement often enough. has the capacity to manage • Building and growing the financial engineering program enable SafeSearch by going to its ing, however, is the marketing tomer service perspective? efficient, and willing to help are Once a year was once adequate. 100,000 patient visits annually. to meet market demands and leveraging the synergies Advance Search page, at function. Often thought of as Everyone knows the floor plan always a joy. For high customer But that was before the Internet Employees and staff are at between math and management; and www.google.com/advanced sear "sales and/or advertising," mar can often influence a cus satisfaction ratings, however, became a popular shopping approximately 2,100. The award • Growing the EMP to meet the needs of our region and in ch, or simply by clickmg on keting encompasses a much tomer's decision to shop at spe this is a critical component of venue. Because of the winning RCRMC ts well a way that aligns so well wtth the Drucker brand. "Advance Search." broader and more critical group cific stores. If the layout is set customer service. In today's increased abiltty to shop 24n designed and equtpped to pro of activities. the most critical of up .to make shopping easier and world of so-so customer serv online and because new prod vide the latest in health care The team also tdentified, tmportantly. an excellent service-oriented • Tum your PC off at ntght to which is customer service. more pleasant, then higher cus ice. to walk through a store and ucts and servtces are being through the 21st century and staff dedicated to the students and success of the Drucker School - and free up system resources. elimi Traditionally, this term has been tomer satisfaction wtll be the have employees actually greet introduced on the market daily. beyond. a competent and committed leadership team engaged in the Implemen nate potential conflicts. and con used to designate the complaint result. If the layout reqUtres the you cheerfully, ask tf they can keeping in touch wuh your cus Surado CRM is available for tation of the strategic plan to improve the Drucker School and move it serve energy. If you do experi department. Other companies customer to spend excessive assist you. and then do so hap tomers has become even more enterprises up to 5,000 concur along the path from good to great. ence a problem, often you can define customer service as the time \.\'alktng through long. ptl) and expertly. is to expen critical. rent users. In addition to the The team also offered some important suggestions about how we interaction between their cluttered. narrow atsles, dissat ence a rare. deltghtful pleasure. Effective Satisfaction solve it yourself by simply domg a core product, Surado offers continue to improve going forward. and we wtll take those observa employees and their customers. isfaction can result. This will • Responsiveness to cus Studies Google search. Google and other more than 20 product options tions equally seriously. I know that President Klitgaard and the Board However. a thorough examina eventually cause customers to tomers' needs - how well do Ideally, satisfaction studies Web search sites have gotten so and modules that further extend of Trustees have already embraced the review team's recommenda tion of the acti vities involved in switch to a competitor. you listen to your customers? should be done quarterly. If this good that you typically don't have core CRM functionality includ tions regarding "securing the place of Drucker within CGU and the customer service reveals the • The parking lot will often Or do you even listen? By lis is deemed unfeasible. they to seek out frequently asked ques ing verticals directed towards Claremont system" and making strategic investments in new faculty following: be the first or second encounter tening intently to your cus should be done no less than tions archives (FAQs) or tech sup healthcare, technology. and staff that are consistent with our growth objectives. They encour the customer has with the com tomers, you can identify and every six months. port forums at company Web sites city/government, education and age the Drucker Institute to proceed boldly; for us to infuse the Drucker Customer service begins pany. How accessible is it from solve problems before they get One very effective satisfac or offered independently through banking and financials. Surado Experience throughout the curriculum; to require all of our students to tbe moment a customer (or the street? Are parking spaces out of control. tion study ts the Gap Analysis. the Web, e-mail, or Usenet. CRM is available directly from take The Drucker Difference: to strengthen internships; to attract more prospective customer) bas an available or must customers cir • Customer service is an This study incorporates cus Type any error message you Surado by calling recruiters; to expand experiential learning experiences; to develop interaction witb your compa cle the lot several times to find ongoing event. Once the cus tomer surveys and focus groups receive on screen into Google, 1.800.4SURADO strategic partnerships with target companies; to better engage alumni; ny. a space: and when they do find tomer has decided to do bust to determme how Important within quotation marks. lf you (1.800.478.7236) or through and to strengthen career placement capabilities. Happily, we agree • Viewing or hearing an a space, is it wide enough to ness with your company, he is product and service features and experience other types of glitches, Surado's Channel Partners. with these suggestions and are making good progress on all these advertisement for the compa accommodate vehicles ade anticipating that hts expecta attributes are to a company's type the key words into Google Product information, as well as fronts. ny's products or services. This quately? Is it clean and are tions will be met. Any negative customers, and how satisfied along with the product's brand a complete listing of Surado Two closing thoughts: my deep gratitude to Associate Dean Hideki advertisement represents the there shrubs, flowers and/or deviation from his expectations they are with the features and name or the type of product. CRM modules and features can Yamawaki, who was on point for this major review, and who was the company and its values. It also trees planted attractively in var will result in dissatisfaction. By attributes. Once the survey and Fixing things yourself is the be found at able captain of a team that included Roberto Pedace and Kerry Boyle contributes to the customers' set ious areas? And. of course, is it consistently meeting its cus focus group findings have been least expensive way to go, but it www.SuradoCRM.com. - all of whom did us proud. of expectations about the com well-lighted at night so the cus tomers' expectations. a firm is tabulated, they are put through a can sometimes be time-consum Surado Solutions, Inc., Lastly: the review team felt our passion and the intensity of your pany and its level of service. tomer will feel safe? All of more apt to convert them from sophisticated statistical analysis ing. If you're not able to flx things founded in 1995, is headquar commitment to the cause. They felt it from everyone: the President, • The way in which compa these issues clearly convey to occasional customers to highly which results in the identifica in a timely way, it can make sense tered in Riverside. With prod Trustees, faculty, students, and staff. They complimented you on your ny representatives answer the customers how much the com satisfied, loyal customers. tion of "gaps" between impor to cut your losses and call in the ucts in all 50 US states and over talent. They felt our palpable momentum and progress. They see for phone. This includes the num pany values them. Again, this • Customer service is tance and satisfaction. experts. 64 countries worldwide, Surado us many opportunities. They feel we have a highly differentiated and ber of rings before the phone is influences customer satisfaction measurable. Programs such as Gap Analysis paints an Options include taking your provides a full spectrum of enviable set of assets. They believe that this is the time to accelerate answered, the number of times, levels. ISO and the Baldridge Award in depth picture of the wants and computer to a local computer products and services in progress on many fronts and to leverage our assets and the needs in the and length of time the customer • Clean, neat, well-lighted place great emphasis on achiev needs of a company's cus- repair shop, using a remote tech Customer Relationship marketplace to make a big difference in our sector and in society at is put on hold. and the number and roomy restrooms, dressing ing high levels of customer sat Management (CRM). continued on page 39 continued on page 36 continued on page 35 of times the customer is trans- rooms, and waiting areas are a isfaction. However, regardless BUSINESS JOURNAL o PAGE 14 May 20~ May 2008 BUSINESS JOURNAL • PAGE I '5 Proposal approved to expand deportation program UCR to host Drucker Institute ... h1ghly anticipated collabora tiOn with former General contmuetl from pa~t 1 The San Bernardino Count:> m jail facilities m Barstow, the for federal reimbursement. conference ... Electric Co. CEO Jack Welch. Board of Supervisors today Morongo Basin, the Victor In 2006, the county created a continued from page 2 wh1ch debuted at the top of The Peter F. Drucker and Masatoshi unanimously approved First Valley, and the Central Criminal Illegal Alien New York Times bestseller l1st. The conference will bring Ito Graduate School of District Supervisor Brad Detention Center in San Identification unit in the sher Byrne holds a master's in JOUr together academic, govern Management: CGL President Mitzelfelt's proposal to expand Bernardino. iff's department and hired nine nalism from the Univers1ty of ment, and economic leaders to Robert Klttgaard, K H. Moon, the Sheriff's Department's "We are expanding the custody specialists who Mtssouri and an undl!rgraduate examine the effects of emis former Chief exeCUtiVe Of Criminal Illegal Alien Criminal Illegal Alien recetved special trammg degree in Engl1sh and poliucal A recent report by Marcus & leasing for Hill wood's sions on health, address the Yuhan-K1mberly Ltd. of South Identification unit. The unit, IdentificatiOn program to other through an agreement the coun science from William Paterson Millichap says that the 200H AllianceCalifornia project challenges of meeting emis Korea: C. Wilham Pollard. for College. which identifies illegal aliens in jails because it's critical that we ty negotiated with the U.S. outlook for the Inland Empire Accordtng to McWilliams, sions standards to the goods mer cha1rman and CEO of the county jail system and refers tdentify every cnminal illegal Department of Homeland "As a longtime adm1rer of office market is expected to ''Leasing activity at movement industry, and ServiceMaster Co. and author: them for deportatiOn, success alien m our jail system and refer Security, Immigration and Peter's work, I'm looktng for remain strong. thanks to above AllianceCalifornia has been explore potential solutions to Minglo Shao, founder of Bnght fully identified more than 2,300 them for deportation," said Customs Enforcement (ICE). ward to hclptng the tnsttlute average construcuon activtly strong and consistent since we future air quality issues. China Holding Ltd and head of spread his tdeas and 1deals to a criminal illegal aliens last year Supervtsor Mitzelfelt. "Hiring The staff members are certified and local JOb creation, which IS began marketing the proJect in For more information, the Peter F. Drucker Academy, at the County's West Valley and trainmg staff to perform to perform certain immigration new generatiOn of global lead proJeCtl!d to exceed the nat1onal late 2004. We are already gar including the conference a nonprofit educational organi Detention Center (WVDC). these duties throughout the enforcement functions, includ ers." said Byrne. "I think Peter average Th1s forecast is part of nering a large amount of user agenda, please vtslt: zatiOn dedicated to teaching The program currently exists county would be very expen ing identifying criminal illegal would love the 1dea of ustng Marcus & Millichap 's 2008 interest from compantes within htte:!lwww.newsroom.ucr.edu/ Drucker's principles and prac only at the County's WVDC in sive. But my proposal will only aliens and placing immigration new technology to reach and National Office Report, wh1ch and outside of the Inland Empire cgi-bin/disolay.cgj?id-1827 Rancho Cucamonga. cost a fraction of that cost." holds, which ensure the inmates ttces tn China: and Cra1g touch people with h1s thinktng also mcludes the firm\ annual for the new produc.t that w1ll be Supervisor Mitzelfelt pro Screenmg inmates at these are handed over to federal offi Wynett, general manager of in every corner of the world." Nauonal Office Index (NOI), a developed at Southgate." posed allocatmg $100,000 from other jail facilities will not only cials for deportation rather than Future Growth lnttiatives at Prior to movmg to the West snapshot analysis that ranks 43 ...... Stirling Capital his priority poltcy budget to pur help us to refer more crimmal being released into the public. Subscrib to Procter & Gamble Co. Coast to launch City Year Los office markets based on a senes Investments has JUSt completed chase video conferencing equip illegal aliens for deportation, but lllegal aliens at WVDC last "John and All1son bring Angeles tn 2007, Graff of 12-month forward-lookmg work on Global Access ment that will enable specially it will also give us a better idea year were incarcerated for an th~ Busine~s energy, passion and credibility Weisner served as the national supply and demand indicators. Business Centre, a 223,800- trained staff at WVDC to screen of how much jailing the inmates average of more than 120 days to everythmg they do," said Ira alumni director of the organiza The Riverside-San Bernardino sq.-ft., two-butldtng Class A Journal Jackson. "Their presence on tiOn, wh1ch unites young peo IS each, which cost the county an multi-tenant tndustnal prOJeCt at inmates at remote locatiOns. costmg the county, which will see page 3 market holds steady this year at The equipment will be installed help us make a better argument estimated $24 million. our board wtll assist us in ple of all backgrounds for a No.8. Southern California Logistics reaching new audiences with year of full-time community The following lists some of the Centre (SCLC) in Victorville. mnovative approaches. City servtce. In addition to her commercial real estate activi Stirling has already mked five Dental Plans Year IS one of the nation's best involvement with City Year. ties in the Inland Empire: leases, totaling 49, I 00 sq. ft.. at examples of soc1al mnovatton Graff-We1sner has worked at Hillwood, the master developer Global Access Business HuuA<•tl hy lulwul l :'mpm• l:'um llm<'lll that has had a transformat1ve numerous community develop of the massive Centre, bnngmg the develop Compan) 'l,ame Enrollment: Oenli~ts: Parent CompanJ Senic"' Offered lop Local hecuti'e impact, and BusinessWeek con ment and educational orgamza AllianceCalifornia campus m ment to nearly 22 percent occu Add,...,, Inland Empire Inland l<:mpire Headquarter. Iitle tinues to pioneer new twns m the U.S. and abroad CitJ/Statc/Zip Compan)~ide Companp,idc Year Founded I.E. Phonc/l After 16 years managing one county adopted a far-reaching administrator should of the nation's largest counties, habitat-conservation plan, built run a large county." Executive Officer Larry Parrish countless miles of new roads to As the testimonials Lead through listening announced that he will retire serve residents, grew from 1.3 mounted, Chairman By David Benzel effective July 30. Parrish spoke million residents to more than Roy Wilson said there about his retirement during the two million, and increased the was little left to say. Dad was waiting in the first, second and third thoughts "Let me rephrase that." They other hand, patience combined Board of Supervisors' meeting, "Well, Larry's sit per-capita ratio of heriff's parking lot at the usual time. - if delivered immediately - might revise their initial version with thoughtful silence will saying the post he has held since deputies who patrol the commu ting here saying, 'Get As the basketball players left would have missed the mark by of the facts several times. usually produce a concise March 1992 has provided incred nity. on with the meeting!' the gym, he noticed his I 0- a mile. They were totally irrel Typically, they quickly offer the account of true feelings and ible challenges and enjoyment. Supervisor Marion Ashley so I will just say ditto year-old 's head hanging low. evant in view of the facts, information you're seeking so it ideas from a slow-twitch "But effective July 30, I poked a little fun as Parrish to all the comments," When his son jumped in the car, which would never have been may seem as though very little responder. intend to retire from th1~ august squim1ed under board members' he said. and slammed the door, the revealed if he'd blurted out his patience is required on your To gain credibility, learn to position and leave ll to some pra1se Tuesday. Supervisor Jeff father asked, "How was prac all-knowing speech. He had part. They don't make you wait give space and time to others body else," he sa1d. "I know he's really enjoying Stone said he regretted tice?" The boy replied, "I hate been guilty more than once of very long, yet immediately before making your verbal con Board members pra1sed hearing this," Ashley joked. "He only working for 3-l/2 my coach." This kind of jumping the gun with a quick jumping in with your assump tribution. Give the gift of Parrish for building a foundation just can't handle praise." years with Parrish, response did not sit well with response, but he learned so tions drawn and conclusions silence and let people consider that ha\ kept the county finan The county has met resi who he called one of Dad. Three thoughts rushed to much more on this occasion blazing will most often prove to their actions and their words. cially strong despite swoons in dents' needs des pile rapid the finest chief execu his head, all fighting to be with just three little words: be a mistake. This conversation Use phrases like: "Tell me the state's economy, and for growth and other issues that tives he has ever delivered in a correcting tone. "Tell me more." The complete is a work-in-progress for this more." "What else?" "What positioning the county for the beset large counties, and is a known. First, "I've taught you not to story gave him much more quick responder, and it's far then?" "How so?" "What did future. leader an10ng Califomia coun "I wish it was more ;::::======-~---====::::; speak so disrespectfully about insight into his son, how he more prudent for you to deliver that mean to you?" "How are years." he said. "We're L ______:c:.______:.::_ ___ :.__ ___ -..J "Larry Parrish led th1s ship ties, Ashley said. any coach or adult." Second, thinks and how he reacts. a well-timed, "Tell me more" or you feeling now?" These phras Parrish always maintained his not only so it shouldered all "None of them has been bet lucky to have had you as long as "Are you kidding? This guy is As a business leader, you an" ... and then what?" The es will prompt more informa great sense of humor, even while those waves," Supervisor Bob ter run or more stable in the long we have." a great coach -one of the best!" have the same responsibility a additional information you tion, which will give you a Buster said. "It's really steaming run than Riverside County and Supervisor John Tavaglione finding ways to overcome what Third, "Do you have any idea dad has to his son - listen, get receive next will be worth the detailed understanding of peo out ahead." that is because of Larry," he said. was traveling on that day and did how hard I worked to make sure the facts, determine the prob continued on page 36 wait, as feelings and thoughts ple and situations. Not only During Parrish's tenure, the "He set the standard for how an not attend the board meeting. you were placed on this guy's lem, and help resolve the situa become clearer in the mind of will this build trust, but it will team?" For some reason, Dad tion. this fast-twitch responder. also keep you from making 2008 EDITORIAL SCHEDULE chose not to speak any of those Listening is an art and a incorrect assumptions about condemning thoughts, and EDITORIAL FOCUS SUPPLEMENTS LISTS skill. It requires discipline and T he Slow-Twitch Responder people and events. instead three words came out of focused attention. When you Other people tend to Find an opportunity to use j une • Financtal Inslltuttons (I st Quancr, '08) • Health Care & Servtccs • Hospttals his mouth, perhaps three of the give the gift of silence, you process everything internally, the phrase, "Tell me more." • Travel and Leisure • High Technolog) • Savmgs and Loans best words he'd ever acciden allow others the chance to think preferring not to share the end Resist the temptation to • Employment Agencies • Golf Resons • Motorcycle Dealers • Home Health Agenctes • Medical Chmcs tally said: "Tell me more." and process their thoughts. The result until it is edited and respond with your own • Economtc Development (San Bernardino County) His son went on to explain time required to do this varies refined to a finished product. thoughts until you allow them J u ly the events that took place dur tremendously, depending on These people never share a ver to tell you what's on their · • Manufacturing • Markctmg/Publtc Relations • CPAFim1s ing practice. Dad knew he was whom you're talking to. When bal "rough draft." The new minds. The only assumption • Distribution/Fulfillment • Medta Adventsmg • Commercial Pnnters • Credit Umons • Ca.sual Dining • Ad Agencies/Public Relations Firms n't getting the whole story yet, it comes to sharing thoughts stimuli they receive in conver worth having is one when you • Even! Plannmg • Building Services Dtrectory • Largest Insurance Brokers so he added, "What else hap and feelings about an event, sations enters a processing expect there's more to the story, • Htgh Dcsen Economic Development • SBA Lenders • Staff Leasing Companies Serving the I.E. pened?" Eventually - and it there are two very different chamber where it is kept, con not one when you think you types of personalities. In both sidered and condensed into have all the answers. Nine August took a little while - they got to • Personal/Professional Development • Environmental • Largest Companies the part where the son admitted cases, the "tell-me-more" manageable material. This times out of I 0, your best guess • Employment/Service Agenctes • ExpansiOn & Relocations • Small Package Delivery Services • Health & Fitness Centers • Women in Commercial Real Estate to getting side-tracked during approach works well, but the takes time and requires patience about the truth will never be as • Caterers practice, got caught goofing off timing needs to be different. by those who eagerly await an rich as the story you need to September during one of the drills and was explanation or a report about hear. • Mongage Banking • Health Care & Services • Substance Abuse Programs reprimanded for it. In the final The Fast-Twitch Responder what's going on. Impatience at • SBA Lending • Airpons • Largest Banks • Independent Living Centers • Golf Guide to Southern California • Largest Hotels analysis, his young son was so Some people tend to think this point will cause the listener For more information, • Golf Courses embarrassed by the coach's rep their thoughts out loud for to jump straight into "tell" call David Ben::.el at 1- October rimand in front of the other everyone to hear - often in a mode, as in, "Let me tell you 800-616-1193 or visit • Lawyers/Accountants • Telecommunications • Internet Services very blunt fashion - then they what I think." The lecture the da veben~el @p .com. • HMO/PPO Enrollment GUide • Office Technology/Compulers • Long Distance/Interconnect Firms players that it led him to • Economic Developmenl Temecula Valley • International Trade • Copters/Fax/Business Equipment declare, "I hate my coach." do the editing in public, too; listener delivers is usually not • Financial Institutions (2nd Quarter, '08) • Holiday Pany Planning The point is this: Dad's "Here's what I really mean," or, appreciated nor helpful. On the November • Retail Sales • Human Resources Guide • Commercial R.E. Development Projects • Industrial Real Estate • Executive Gifts • Commercial R.E. Brokers • Commercial R.E./Office Parks • Building and Development • Fastest Growing I.E. Companies • Educational Services Directory • New Communities • Mortgage Companies iel Environmental Services • Tille Companies December • Financial Institutions (3rd Quarter, '08) • Health Care • 2009 "Book of Lists" • Top Ten Southern California Resons • Aeet Leasing Aulo Dealers • Temporary Placemenl Agencies • Business Brokerage Firms BUSINESS JOURNAL • PAGE 18 Ma> 2008 May 2008 BUSINESS JOURNAL • PAGE 19 REAL ESTATE Quinta. Slated for completion in L.A. City Attorney files action against Blue Law Firms August 2008, two of the build NOTES ... ings at the project, a develop Cross for illegal insurance cancelation Rcm/.;etl by .'Vamht•r of, tuomeys i11 the lnlatltfl:'mpire conlillltt!d 0 11 page 12 Ct>ll tillllt'd {rfll/l /'!.! /5 ment of Beaty Pacific I. ~orm I .\ltome,.., m l.f .. ('htnU.·It 1 Office-, in f.. Office \1amlger Local \lana~mJ.: I)Jr1nl'r Development Inc, have already City's Chief Prosecutor untrained and unsupervised I \ddrt''" I Partn..:r.. 10 I.L Offic.., Co. \\ode in 1.£. l"olle tit). State. lop Phon('IFa' been sold ...... ln Riverside, Continues to Investigate agents m completing the appli t -\1aol \ddrc'' include move-in ready office ProArmor paid $4 m1llion for a Health Industry Practice of cation, further complicating the Be.t Be<.t II. Krieger l.LP 60 Husanc,s. LaOOr Pullll~o. & Pn-..lte Pal"} Hinopo'-<1 t:ric Gamer space. Upon completion, 50,000-sq.-ft. ($80/sf) building Canceling Coverage After process. I. 1750 \ novemt) \\C., Stc 400 50 Emph)\tncnl, F.mmlnm\!ntal Sector \I tents Ofltc~ \.tan.\g~r \f.tnager/P,trtn(!r 1450/t\M~ 10~1 GlobaJ Access Business Centre at 5867 Jasmine Street, north of Issuing a Policy Only after policyholders RtlrCI'IdC ( "'Q2501 \1unJc1pal & f,latt!" Plannm~ Omano M1lh t95ll t\MI> is expected to generate up to 200 Jurupa Avenue and east of Van submitted claims for medical l.t'""i'· & Bri\bOi\ Pubhc Enltl)' Detcn.;.c, Jn,urance l.utgauon. \"anou' ClltC\, School I Eh Bema John S. l.o,~ en thul 2. 0)0 E.. ht Ho,puahl) La~. Ste NlO ~·10 Au,mc'' & Gencr..11 L1t1gatton 01\tnch, .md Numcrou' II Office Manager M.m.agmg Pannc:r new jobs for the region...... Buren Blvd. The building, Los Angeles City Attorney services would Blue Cross retro (909) 1H7 1110/JR7 l 1.1H San Bemardono. C'A 9~40X .md r\p~al .... Employment La" Jn .. urJilce C.tmcr. Interra Development Partners which will serve as the compa- Rocky Delgadillo, the city's actively conduct investigations Chen K. End,ley John Bo)d ThomJ>IOn & Colegate, LLP 20 C1v1l Ltllgallon. Fleet"ood l:ntcrpn~ LLC, a joint venture of ny's new headquarters, features chief prosecutor, announced his into their medical history m 3. 1t>IO Fourteenth St P.O. Bo\ 12'/ Ho1skia. Taylor, UaiU & L"" Penonal lnJul)·. Insured \Vorler!i , N/A Brian C. Lnitt ESQ Arizona Pipeline, an under- Boureston Development Professional Code 17200) and hospitals as part of the ongoing 15. 4300 Latham St. \Vorkers~ Compr:nsatton. General Publoc Admtn. $\.cot, Mgr. ~anagmg Partner ground utility contractor spe- Company and •s located at the False Advertising (Business and mvestigation into the potentially RIVI:nulc, CA 92501 Fnmtl) Law (951) 6R2-7010/6K4·8061 mto(ii: hohtemla.\(!.COtn cializing in gas and power distri- southwest comer of Sunrise Professions Code 17500) laws. unlawful, fraudulent, and unfair activities of health insurance Cihigo}enetche, Gro.sberg & Clouse 4 Corp.• Bu .... , Gen. Ctvil Laugauon. Coun~. WND Veronica Speed Richard R. Clouse bution, fiber optic placement, Way and Tahquitz Canyon Way. In the complaint, the City Office Manager 16. ~038 Haven Ave Ste; E -1 C'omrn. 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Seating! 951.658.2411 SAMURAI SWORD ~10 00 acclaimed artists have made us the Inland Empire's most Midori, Ca Susan landed her dream job deciswns that allo\\ them to Hillvvood has htred Bnan experienCl' mcludes a wide ing m the Inland Emptre in Hillwoocl\ projec/\ 111 \vorking en\ironmcnt helps members \\ ho can motivat..: Ill sales. It had evcrythmg- pa). Wibon, vvho moq recently variety of prOJects. mcludmg 2000, \v hen n \\as named mas Southern Caltfurnia ha1·e employees stay focused on the other employees to be commlt expedite customer scf\ icc and perb, rcputauon and challenge \\as manager of commerctal offices, a downto\vn shopping ter developer of the former a/lracrecl jitcilitte\ ji1r glohal specifics of their individual t..:d, passionate and accountable ... atisfaction. Remember, 1f your She started the job with lots of development for L \iR mall, a ltP.. ur) hoteL and a res orton Atr Force Base Smce tndu1trr leading < ompanie.1, dulles: therefore, meeting cor to the company. Thts cultivates missiOn ts to retam employees, energy, cnthus1asm and htgh Property Corp .. as mark.etmg tdenual htgh-rl'.e. that time, 6.4 million square including Kohl\, Malle/. porate goals as a whole. a "we're all in this together" then employees need to be pre expcctauons. However, w1thm and de\ elopment dtreetor for Wilson earned his hache feet have ctther been built or Sf(uer Bros .. Pac/i\', Meclline, team atmosphere in which pared to handle any sttuation six months she was runnmg out its prOJects m Southern lor's degree 111 Environmental arc under construction and Fed£.\, Michelin and Pep Get to kn o ~ you r everyone feels included. As a that could evolve from in-house of steam: in 12 months, she employees. Take the time to get result, employees gam cmouon operations, to customer service California. PrOJeCts being Oestgn from Te,as A&M close to 1,000 new jobs have B0\'.1. crashed. Susan left the compa developed h) Hillwood in the Un1vers1ty. been created at \vhat 1s now to know the tnterests of your al saw.faction by recogmzmg mtcracttom. Empowering ny disappomted and dtstllu Inland Empire include Hill\vood began de\elop- called All1anceCalifornt,1. emplo)ees. Find out their that cohorts can actually employees sends the message A IIi an ceCa I i for n i a, sioned. What happened? expectattons, not only within become a little more hke family that you trust them and thctr Interchange Business Park and Employee retention has thetr job requirements, but their and are more ltkely to remain ability to make sound decisions. '\orth San Bernardmo moved onto the radar screens of long-term goals, hohbtes and on the job. corporate executives. From Busmess Park 1n San extracurricular actiVIties. G in performa nce Bernardino. West \alley small busmesses to major cor Gettmg to know your employ Educate a nd tr a in. updates and eva luations. Gtve LogiStics Center in Fontana. porations, executives through ees helps you to better meet Provide a career management employees penod1c perform and Hofer Ranch m Ontario. out the world have etthcr wit their needs. And, it sends the program that offers continuous ance updates and a comprehen The company also is nessed or experienced the dam message that you care. education and training. As an siVe evaluatiOn at least once a imolved in the de\clopment ages assoctated with employee employer, it IS up to you to year. Periodic updates allows of Vintners Grove Office Park turnover. The tmpact of exces G h e feedback . Let mak.e sure your team 1s confi them to address challenges and in O ntano and Re na tssance sive turnovers can be devastat employees k.now how they arc dent Ill their abilities to perform budd on strengths on an ongo Rial to, which are both joint ing - lost customers, lost pro doing; that you value them: and the required task. If you want to Ing basts. When evaluating, use ventures \v tth the Lewis We have a specialty in duction, poor morale, unem want them to stay. Lcslte was see growth 10 your business, the sandwich technique - start G roup. ployment cla1ms and hlflng an admmistrator in a mediUm then you must be commlllcd to with pratse for work well done, Hill wood 1s m the mtdst of construction accounting.··-- costs. sized school distnct employed growmg your people. Offenng discuss challenges or dcficlls its most aggresstve building There is no magtc fonnula for several months, but she employees opportunities for and together create corrective program in the Inland Empire With decades of experience for employee retenuon. dectded to seek employment education and training helps to action strategtes. Close on a However, there are some thmgs elsewhere because the job was make them stronger, more con positive note. Thts allows wi th plans to develop 12 every organtzatton can do to employees to walk away feeling mdustrial buildmgs totaling in construction accounting, n't fulfil ling. About a month fident, and competent. Plus, it help keep employees happy, later, she was sttll on the job sends the message that they are good about themselves and 5 .7 million square feet by the increasing the chances they' II valued and appreciated. gives them a positive place end of thts year. we know how to build your and seemed to have a new atti tude about her work. What from which to start addressmg " As Hillwood 's develop be around for the long haul. company with construction made Leslie change? She • Offer incentives and challenges. me nt activ 1t1 es tn So uthern • Start by hiring smart. explained that the day after she rewards. Just as you make spe Califo rnia m crease, it is specific accounting, tax, and information systems. Examine your hiring needs. submitted her resignation letter, cial offers to external customers Finall y, the primary drivers imperative that we continue to What arc the essential services her boss came to her office. He to let them know how much you of employee retentton are the add top tale nt, like Brian told her how much he valued value them, offer your mternal organization's leaders. People Wilson, to our team.'' said and needs for the company that help to sustam 1ts producllvity her work, and asked her to stay. customers incentives and may JOin an orgamzallon Jo hn Magne ss, senior vice Contact our Construction Team partners and success rate? What types of Leslie said that thts was the first rewards to show you value because of the job itself or the preside nt o f Hillwood skills and personality traih are time she had ever been told her them, too. Almost everyone perks. but they are likely to stay Investment Prope rties. " Brian necessary for an employee to work was appreciated. This seeks some type of reward or if they like and respect their has experie nce with large Jim Soren, Gary Christenson, have in order to fulfill the small gesture changed her gralltude towards a work effort. leaders. Therefore, companies scale industrial projects, as duties descnhed in the job whole outlook. - about herself It\ easy to see the drasttc dif must be commttted to 111vcstmg well as a variety of product or Cindy Watts. description? Then, hire smart. . and her job. She felt wanted, ferences bet\\een the behavior 111 the1r leaders, especially first types, which will be a tremen Make sure you hire people who valued, and needed. On-gomg of those who arc rewarded and line managers. because their dous asset as Hillwood contin can do what they say they can. feedback results Ill improved those who have been over sk.tlls can directly impact reten ues its unprecedented industri Em ployee turnover can be performance, commun1cat1on, look.ed. The passiOn and energy uon and the bottom line. And, al development, while diversi reduced substantiall y by lmmg and less turnover. It 1s one thmg levels of those who arc first-lmc managers are in the fying its development portfo www.smc-cpas.com 909•798•2222 the right person for the right job to love your job, but it\ even acknow Iedged for thctr work. is best position to implement the lio, in the Inland Empire." at the right time. better when you know that the far greater than those who suggesllons outlined above. With LNR Property Corp., job loves you back rccetve little rccognllion. Wilson worked on the redevel • Clarify expectations. Let Offering incentives and rewards opment of more than 1. 000 employees know what's expect Be aggressin on creates a happy and charged For more information. acres at the fo rmer March Air ed of them. This expedites time turnonr b) mak1ng employee workmg environment and please l'isit Dmsy Saunder.1 Force Base in Riverside. Prior and helps to avoid potential retention a part of your organi \hows your employees an even Weh .lite at to joining LNR, Wilson served Sorcn McAdam Christenson LLP ~. confl icts that can occur due to zation\ culture. T his should not greater sense of appreciation. Wllw. Bi r: Ewslml.com or call as a project manager for Opus ( ·t.·rtilit.·d Puhlic Accountants and Husint.•ss Advisors .,., the lack of knowledge and mis only be your goaL but the goal ~ bmtdiallon, ...... $55 500 1980 Asbe•tos, Mold & Lead Abat San!« $398.4 112 19H3 Bioreme 1 •' '' ,, ,/ '''''" f' NIA •:,.,~ WND • ~ -DIIcltw .., '"-IIWiiliiiM 17w .-"'rlw ab Cakhrn~ Krnn Kring & C hung, LLP J Con~tructton Law, Bu\mess La"". Growmg Inland Empu~ Bu\me,\e\, I Kom Cantrall John R. Blakeley, F'iq 22. :1602 Inland E.mpo"' Blvd .. Ste. B-208 ln,urancc Law. Employment Law. Con"itrucuon Contracto'"' 4 Office Manager Partner Ontano. CA 91764 Famoly Law, &wte Plannong (909) 941 1050/941-1499 Jblakeley@ knngandchung.com Maft D. Roberts A Aaoclates Labor & Employment Law Employee•. Mona Robert• Marc D. Roberts Having trouble keepi ng your website up-to-date? ll 3401 Cenrnlate Dr., Sre. 430 employe ... Adminisrrator Presad~nt Ontano, CA 91761 (909) 1>05· 7715/605· ~ 19 Does it take forever to get your website updated? Mugg & Harprr, LLP 2 Jnliiurance Defeno;e. Insurance Compan1e~. Donna H:uper M. Mugg/L. Harper Is your web staff overworked? 24. 325 W He»potaloty Ln .. Suote 110 2 Pei"C>nallnjury, Famoly Law, C1t1e~. CountJes, Office Manager Managmg Partners San Bemardmo, CA 92408 C1vil. Bu~mes~. General Litigation Governmental AgencJes (909) R85-l491/ll88-6866 DlckmuA Hole 2 Covil Litigation. Construction. Real Estate. Ownc~. Contractor\, Montessa D. Holt J ohn G. Dickma n We can help! 25. 3638 Univer The Milkr Law Firm 2 Con~trucllon Defect Homeowners AssociatiOn~ Rachel Moller T homas E. Miller 26. 620 Sewport Center Dr .• Ste. 700 2 Property Managen Attorney CEO c~~er Strategies:;;;;~;;;;~;;;,;;;;;;; • Newport Beach, CA 92668 Home Ownen (800) 403·3312/(949) 442·0646 • Epelool Gn-11 A Howell, APC 2 Community AJsoc.• Enfon:ement Lotogarion CC+R HomeOwnen Thomas S. Gatlin '¥7. 41870 Kalmia Sr., Ste. 160 0 Councds; Asseumenr Ce>rrecuon Servicesc Canst. Associations Attorney Managing P.•rtner • Web Development Murrie~&. CA 92S62 Defect Litogauon: Reconstruct. Support (951) 461·1181/461·2916 mbameo;(Q. ep! N!A =Not Applicobk WND. Wotdd tWt Disclost na = tWt aWJoloblt. ThL mformotton mtM abovt ltrt ~'IJS obtarn Tnton Communtcauom•. Inc MJ Brea Canyon R0;1d St< . 4 Walnut, CA 917X9 Phone:QQ9jQ.l ~K95 Fax:QQ9j9K.2K12 """"'""·'"toncomm.tt.lffi BUSINESS JOURNAL • PAGE 36 ----~~~~~~~~------=====~M~a~y~2~00~8 -----~~May 2008~~== =------BUSINESS JOURNAL • PAGE 37 throughout the trails. They computer... Larry Parrish ... Half Moon Bay ... were ordered to bring him in at continued from page 13 continued from page 16 continued from pg. 44 once, and he was told in so .------~= many words to, "never darken support service such as sometimes seemed like insur Sea Horse Ranch again." mountable challenges, he said. PlumChoice Computer Help Ride a happy horse Call (650) 726-2362 for (www.plumchoice.com) that 'Tm going to mtss the hell reservations and informatton. out of him," Tavaglione said. attempts to fix things over the Visit Sea Horse Ranch & Parrish has spent more than Internet, or having a support tech Friendly Acres for a delightful GETTING THERE: 40 years in county government. nician visit your premises from a horseback ride on the beach. AI He served as chief administrative service such as Rescuecom Shipley is the colorful president Half Moon Bay is just 30 officer in Santa Barbara County (www.rescuecom.com). of this company made up of minutes from San Francisco from 1980 to 1985 and in Orange Recently, one of my kids around 200 very well cared for International Airport and also County from 1985 to 1990. trashed her PC. Trying System horses. Organized nding oppor 30 minutes south of San Parrish entered county govern Restore, located in the System tumties can be arranged. The Francisco. A weekend at Half ment in the probation field, ris Tools folder of the Accessories rates are fatr and the trails are Moon Bay will send you home mg to become chief probation folder, didn't help. Remstallmg good. Riding on the beach is relaxed and with a smile. guar officer for Santa Cruz and Santa Windows didn't help. I had to beautiful with young polite anteed! Barbara counties. reformat the hard dnve and start wranglers there to help the ten In 1996, UC Rtverside from scratch. My hair being near derfoot. Just beware of one Call the Half Moon Bay named Parrish Public ly completely pulled out by then, 1 thmg, do no even think of mis Coast Side Chamber of Management Leader of the Year. called in Rescuecom to reconnect treating any of Mr. Shipley's Commerce and Visitors Bureau Parrish, 68. and his wife her PC to our home network. Subscrib€ to the Inland horses. you will suffer the wrath for more information and Kathie, live in Rancho Mirage: of God or Shipley- I don't know brochures about the area at Empire Business Journal He has two grown children, one Reid Goldsborough i.~ a syruli what would be worse. We had 6son26-838o granddaughter and one grand cated columnist and author of the today for only $48 and an example of someone prod son. book, "Straight Talk Abow the ding one of the horses with a Camille Bounds is the travel receive a complimentary County officials will develop information Superhiglm:ay." He stick on one of the trails. This editor for Sunrise Publications a process in the next few weeks can be reached at reidgold@com 2008-09 Book of Lists. The was reported by one of the and the Inland Empire Business to select a replacement. cast.n81 or www.reidgo/dsbor wranglers by a walkie-talkie Journal. ough.com. Business Journal keeps you communication system up to the minute with movers and shakers in the Inland Empire- with the stories, events and issues molding our community. r------Mail or fax this completed form. Phone: 909-483-4700 I want to subscribe to the Inland Empire Business Journal Fax: 909-483-4705 Name Title Business E-mail Mailing Address P.O. Box 1979 Adress Rancho Cucamonga, CA 91729-1979 City/Zip Business Address 2910 E. Inland Empire Blvd., Suite 107 Phone Fax Ontario, CA 91764 0 Check Enclosed Ovisa 0 MasterCard Ooiscover 0 American Express Credit Card# Signature BUSINESS JOURNAL • PAGE 38 May 2008 May 2008 BUSINESS JOURNAL • PAGE 39 F REAL ESTATE Drucker Institute ... workweek bill... customer service ... NOTES ... continued from page I 5 continued from page 30 continued from page 12 "One Foot Out The Door: How to Combat the She continues. "The result ts as many as two-thirds of U.S. employees are etther acuvely looking for new jobs or merely going Ctllllillllt>cl from fl~ I C) believe the Drucker Institute mandates the collective bar tomers. It also helps identify Psychological Recession through the motions at their current jobs. While they still show up for has tremendous potential to gainmg agreement would apply opportunities for new product work each day, m ways that really count, many have quit." She puts That's Alienating Employees and Hurting city of lndto. The property ts at help develop the next genera mstead. or servtce development. This the blame squarely on management for failing to return employees' American Business" 46920 Jefferson Avenue, south tion of young leaders." measurement technique can be loyalty to the company with the company's loyalty to the employees. by Judith M. Hardwick, Ph.D.; ofl-10 and adjacent to Htghway The Drucker Institute at Current Law used effectively for any stze Most of the book covers the step-by-step process of rebuilding Amacom, New York, New York; Ill. Bob 'fuller of NAI BT Claremont Graduate University Under current Labor Code company, and will sattsfy sever this mutual loyalty from intelligent hiring practices to engaging 2007; 204 pages; $24.95. Commercial negotiated for the is a think and action tank whose Section 51 J, and following the al subsections of the ISO and employees in ways that build shared commitment to a common goal. seller, Preferred Pet Care, while purpose is to stimulate effec Industrial Welfare Commission Baldridge Award criteria. This requires far more than tired old morale building techniques and Tom Baginski, also wt!h NAI tive management and ethical wage orders, employers may Customer service, then. As we tiptoe along the razor's edge of an economic recession, the satisfaction surveys. BT, brokered the transaction for leadership across all sectors of institute alternative work involves numerous factors m "One Foot Out The Door," takes a good look at current employ one factor that can raise our hopes or sink them is the monthly report the buyer. society by advancing the tdeas schedules only if a super the daily operations of a bust ee motivation tssues and offers a full-course banquet of useful ideas on the unemployment figures. For the moment the numbers might go and ideals of Peter F. Drucker, majonty of affected employees ness. All factors are equally to resolve them. That\ a good deal for the price of a small dmner. either way. This column provides a review the father of modem manage agrees to the arrangement by critical to the survival of a com It may be all but forgotten now, but it took us nearly three years of the latest commercial real ment. secret ballot. Then, all employ pany. To gain or maintain a -- Henr_v Holt-;.man to recover from the brief recession of 2001. There arc a few other estate activity throughout the The institute acts as a hub ees in the work untt are subject competitive edge, however, things we haven't remembered. The book's author. Dr. Judith Inland Empire. It is produced in for a worldwtde network of to alternative schedulmg. companies must stay in constant Bardwick reminds us that ... "Amencan compames have made their a joint media effort between the Drucker Societies, which are The California Chamber of contact with their customers to way back to profitabthty, some by leaps and some by inches. With (Bestselling Business Books) Inland Empire Business Journal using Drucker's teachings to Commerce (Ca!Chamber) tS insure they are meetmg their few exceptions. the gains are the result of mcrcased productivtty - and Rentv.com, a leading affect positive change m their the largest broad-based bust customers' expectations. Thts fewer people doing more. Since 200 I, average productivity has Here are the current top 10 bestselling books for business. The list is lntemet real estate news site local communities. Thts sum ness advocate to government will allow them to tmmediately increased five percent annually." compiled based on information received from retail bookstores which has heen covering the mer, representatives from at in California. Membership rep identify any areas of dissatisfac Dr. Bardwick goes on to note that for the first ttme in U.S. histo throughout the U.S.A. industry in California for nine least a dozen of these groups resents one-quarter of the pri tion before their customers ry the "best and brightest" as a group are the ones suffering most years. For more commercial spanning eight countries on vate sector jobs in California leave to do business with their from economic globalization and the tmpact of roller coaster invest 1. "Winners Never Cheat: Everyday Values We Learned As real estate information from four continents-will gather in and includes firms of all sizes competitors. The combination ments by American corporations. She states: "This is particularly Children (But May Have Forgotten)," by Jon M. Huntsman (Wharton around California, go to Claremont at the Second and companies from every of these factors will result in important from a macroeconomic perspective because the standard School Publishing ... $19.95)(2)* www.rentv.com. Annual Drucker Society Global tndustry within the state. very positive customer expen response to what individuals need to do to stay employed is educa Why playing by the rules is still the only way to wm. Symposium. Leveraging our front-! ine ences which will contribute sig tion. education. and education. After the 1990s bust, many of our 2. "Women and Money: Owning the Power to Control Your In addition, the mstitute knowledge of laws and regula ntficantly to a firm's bottom best-educated and highly skilled people could not find jobs for as Destiny," By Suze Orman (Random House ... $24.95) (3) Magic at Okura ... maintains a digital archive of tions. we provide products and line. long as five years." Guru of women's financial empowerment tells how it's done. Drucker's papers; undertakes services to help businesses She goes on to ask: "If education isn't the answer. what ts?" 3. ''Launching a Leadership Revolution: Mastering the Five Levels continued from page 22 research that bu tlds on comply with both federal and She then answers, "In the long term education ts the answer. but of Influence," by Chris Brady and Orrin Woodward (Business Drucker's writmgs; offers a state law. CaiChamber, a not Joyce Emilio. MBA , RN, is a in the short term, a financial cushion, or a working partner, and per Plus ... $23.99) (I) • Kobi beef, the flavors, spices curriculum that dtstills for-profit organization with lecturer in the International sonal resilience are what's needed." Detailed view of how to develop leadership skills. and sauces will leave you with Drucker's decades of leading roots dating to 1890, promotes Business and Marketing The problems with Dr. Hardwick's answers to this question are 4. ''The Dip: A Little Book That Teaches You When to Quit (and the best Japanese restaurant edge thinking; produces mate international trade and invest Department at Cal Poly threefold. First. Americans' traditional financial cushion was based When to Stick)" by Seth Godin and Hugh Macleod [Illustrator] experience imaginable. rial that applies Drucker's work ment in order to stimulate Pomona. She has consulted in on the equity a family might have built by home ownership. This (Penguin Group USA ... $12.95) (4) to current events (including a California's economy and cre the areas of customer service equity has either been lost or at the very least seriously jeopardized Why winners often quit whtle losers stick. Okura was recemly named regular online column in ate jobs. Please visit our and customer satisfaction. Her by the breadth and depth of the subprime mortgage crisis. Second. a 5. ''The Logic of Life: The Rational Economics of An Irrational the 2008 Best Susht Restaurant BusinessWeek by Institute Website at clients have included American working partner is fine, but as an increasing number of people have World.'' by Tim Harford (Random House ... $19.95) ( 10) in the Coachella Valley by read Director Rick Wartzman); pres www.calchamber.com. Drug Stores, The Health Trust discovered. there are no guarantees about a partner's capability to Why economics always appears logical when nothing else docs. ers of Desert Maga::.ine. The ents a slide show exploring the in San Jose, and the VNA of remain employed. 6 ''Freakonomics: A rogue Economist Explores the Hidden Side of downtown Palm Springs' restau "Responsibility Gap"-soci East San Gabriel Valley. Finally. for many people personal resilience is no substitute for a Everything," by Steven D. Levitt (Harper Collins ... $25.95) (6) rant is located at /05 S. Palm ety's collective failure to be paycheck. What has taken place over the past decade is the substitu Why you shouldn't accept the official version of anything. Canyon (760-327-1333) and the good and ethical stewards of tion of temporary contract labor for a full-time workforce. This has 7. ''Good to Great," by Jim Collins (HarperCollins ... $27.50) (8)*** La Quinta restaurant is in Point our resources, people and insti v... C.. 'Beu.t P&U 06 lit LlWlJ ~but~ s.- SU.\9 become especially true among knowledgeable workers. Even though Climbing the steps from a good organization to a great one. Happy Pla::.a at Highway I I I tutions; and hosts visiting fel ThcCoupoo I~ ~d>mU\1 )<1', ollh NEw .B _ tJ ~ J N E .s s. Co nt~ . San. Berna:cdino .. _N_E w .. B_u . s -~- N __~!.~ . Co9~JY of ~a~ ~~rnardino HJ-TEK ELECTRIC. I'<( ~BO\ t Tilt C RO\\ 0 DO\" TO\\'\ \IOHL 7 Cll B P. D" \II \"D WA KF Clt: \'il'\C. & PILl 0 \\ Pt.T PEDDLER CO.\ STKO \S I (,R \Piii(S MILESTO'IE GRAPHJCS 0'\TARIO PLAZA THAI KITCHE"' BOWL All. PRO THE DATA CALIFORNIA TRACTOR 1'(. 911 LATHAM ST 1414 N l!ITH ST PRODlCfiO'IS 11~1 'iORTH E S fRLET 1.151~ BASELI' INLAND EMPIRE People and Events TABITHA PRODUCTIONS LAVENDER HILLS FARM SO C~L Wlr-.K STYLES DAIRY QLEEN OF LAKE CENTlRY MORTGAGE S PEKTREM GROLP Alta Lorna resident Kevin Agra, a senior 52:110 AVENIDA JUAREZ 21690 HOLMES AVENLE li'\.1ITED l~BillTY ELSI'\ORE SOUTI'IONS 41910 BOARDWALK AI LA QUINTA. CA 92251 NLEVO. CA 92567 at Los Osos High School in Rancho C0\1PANY 17600 COLLIER AVENLE 1773 CAS EROS DR PALM DESERT. CA 92211 23463 LAWLESS ROAD NG-159 SAN JACINTO. CA 92582· Cucamonga, won the title of Best Teen VANTAGEPOINT CHURCH INSURANCE J\10RE'IO VALLEY CA LAKE ELSI!';ORE. CA 92530 3'105 CREATIVEVISIONHOUSE 92557 2111 VIA MIRALESTE 13673 lOWELL ST CONNECTION Chef at the annual competition held at 217 E FLORIDA AVE. WORLD FUNDING CENTURYLOAN.COM PALM SPRINGS. CA 92262 CORONA. CA 92880 the International Culinary School at HEMET. CA 92543 ELYSIA 'I 4 DA SOUL FINANCIAL 177:1 CAS EROS DR the Art Institute of California-Inland 22669 CHELSEA CT 1434 W SIXTH ST SAN JACINTO. CA 92582· T.K. WILE) CARPET JAKE HOME SERVICES MORENO VALLEY CA CORONA. CA 92882 3305 CLEANING 29843 AVENIDA DE SERENO BOOMERANG Empire. winners Kevin Agra (first SUN CITY. CA 92586 INTERNATIONAL Manny & Elsie present a new 92553 42960 DELAWARE ST place). Enrique Lucatero (second place) AMERISTAR PROPERTIES FLAMINGOS NIGHTCLUB PALM DESERT. CA 92211 11602 LEATHERWOOD member plaque to Jimmy BEA'II LEAF PRESS 25210 NOBLE CANYON 514 S SMITH AVE.# 8112 ISLAMIC DEVELOPMENT DRIVE and Scott Nereim (third place), with CENTER WINCHESTER, CA 92596 Tatosian (center). Burritec Waste 15546 GLAJOME RD. STREET CORONA. CA 92882 WATER FRONT Chef Eyad Joseph. (These are identified MORENO VALLEY. CA CORONA. CA 92883 PlUMBING 24436 WEBSTER AVENUE Industries, Inc., Lorna Linda's 92551 3410 LA SIERRA AVE. #F332 MORENO VALLEY. CA SEMPER BELLUS left to right.) PAINTED ALPACA, THE new solid waste management HEALTHY TIMES OF 34793 ORAI'GE ST RIVERSIDE. CA 92503 92553 31602 LEATHER WOOD DR ABCD SERVICES COCHELLA VAllEY WlDOMAR. CA 92595 WINCHESTER. CA 92596 organization. 1051 W 7TH STREET 39175 INTREPID RD. PREMIER MOBILE AMERICAN WAY PERRIS. C -\ 92570 TEMECULA, CA 92592 REAL ESTATE DETAILING PLUMBING AND ROOTER A LITTLE GUIDE TRI VALLEY 6635 EVA PL. 4343 EDGEWOOD PLACE 11602 LEATHER WOOD DR. ARL (AMERICAN CREATIVE GLASS 29825 BAY VIEW WAY RIVERSIDE. CA 92504 RIVERSIDE, CA 92506 WINCHESTER. CA 92596 RESOLRCES UNLIMITED) DESIGNS MENIFEE. CA 92584 1051 W 7TH STREET 14582 COR DON PL. MCCRYSTAL RAINBOW TONY HUFF PERRIS. CA 92570 MORE-.:0 VALLEY, CA CHARTER EXPRESS ENTERPRISES AND INTERNATIONAL PRODLCTIO'IS 92553 3196 DAPPLEGRAY LANE INVESTMENTS 17877 ORA'.:OEWOOD LN. 169 FOX MILLS LAI'E QLI"HA'ollLA NORCO. CA 92860 372\ FLEMING ST RIVERSIDE. CA 92503 RIVERSIDE. CA 92507 I'oSLRA.,CE SERYICES CREATI\E GlASS Rl\ ERSIDE. CA 92509 11750 STERLING AVE. #D DESIGNS STATE HOME RIVER NAIL SPA STI BlllDING RIVERSIDE CA 92503 14~82 CORDOr-> PL. INSPECTION NACTRUCKI G 2878 CA\.IPL:S PKWY 114 MAir-TENA' An unforgettable, relaxmg Fiu:gerald Manne Reserve is a getaway to northern California rewanltng one. DP.cover crabs, can he found in an area that v.a~ starfish and other shore-based settled hy Italians and ... ea life at a mtnus tide. This Portuguese at the turn of the reserve ts one of the best places century and \va' "nO\\n as tn California to vtew ttdepool Spani'h To\v n. Thetr clatm to life Three miles of beach ,md fame \\as their artichokes. tidal rcK" tnhabtted by over 200 Brussels sprouts and farming. specie' of marine: (at lovv ttdc) _!he 111ujj that orerlook1 1he re1en·e and Paciji< Ocean ~ Dull and dreary during the earl] life ts right there for you to 1900s. prohihition brought mspcct at ) our lchure. ty. pe ro01n... v. ith grand wmc tastmg arc a\ ailahle. excitement and color to thts Remember the manne ltfe is panoramic \ icv.s of sunsets. Meeting and conference quiet, gentle area Renamed protected and ma) not he mountains .md the Pacif1c facilities arc av.tilahle \vith mul- Half \1oon Ba) h) the removed. Tide charts arc d\ ail Ocean. The comfort factor here tiplc dedtcated phones and fax Canadian rumrunners. the area able at batt and fish ~hop' m the is so high it becomes difficult to lmes upon request. Thetr pri- became a sat'c harbor and a nearb) area. leave your room to explore the vate "'tchen offers a wide range place to bring in the banned A hi"e to the hlufls that \vondcrful area of Half i\1oon of gourmet coastal cu1-.ine for booze. romance and adventure. overlook the rescr\ e v. ill he Bay. meet mg.~. I'hts charming area has rewarded wtth a stunnmg view The Beach !louse Inn Call for reserv atwns and become "nO\\ n for its rustic of the ocean. relentlessly rollmg opened 1n the fall ol I 996 v.Hh infom1ation 1-X00-315-9366. :\lam Street wtth untque. small onto the heach hitttng the rocky 54 umque ·'ocean lofts.'' It o" cr craft shops. art galleries and coves \\ llh a tempo and sound looks the Pacific Ocean at Pillar Dining at its best outdoor cafes ~orne of which of a symphony orchestra. The Pomt Harbor just three miles are housed tn renovated 19th v.md s\vcpt c;press trees form from Half Moon Bay For ambiance. "iev.. \Cf\ ice century buildmgs. Fine restau cathedrals with thc1r different Everythmg 1s here. tv.o tele and, most important. great food. rants, enchanting mns. arc an sizes and shapes that can offer visions. VCRs. high-quality the Moss Beach Distiller; is a added bonus \V ith a claun to an avid photographer an oppor stereos, wood burning fire must Make a resen au on to fame for flowers and pumpkins. tunity not to be missed. If 111 th1s places (logs supplied). deep coincide with the glorious pmk. With a population of about area. don't miss the James Y. tubs. terry robes. down pillows, yellow and orange pastel sun 9.000. Half Moon Bay makes Fitzgerald Marine Reserve (the wet bar/kitchenette with set, s1t back and relax with your the v tsnor welcome and at For infom1ation call (650) refng.erator and microwave are favonte pre-dmner drink and home. 728-3584. situated so they do not ta"e enJoy. As they say. "It doesn't Relax or partictpate in the away from the luxury and the get much better than that." The many activities offered through A grand place to stay lovely urroundmgs). There arc menu is varied and a fresh local out the year. Kite tlymg, bicy large private pattos and Juxur; fish and vegetables arc included cling, golfing, hiking. seasonal The Beach House Inn ts kmg-sized beds with a queen in thetr offenngs The salmon or whale watching, bird watching. absolutely one of the most Siled sleeper sofa in the livmg the crab cakes can be high!; and festivals throughout the pleasant, invitmg inns any room areas. recommended, and the coffee 1s year can keep the most active where. A three-story, A heated lap pool and fit special. A Jal7 combo is offered visitor busy and interested. Nantucket-type building with ness facility can be found on the on Sunday afternoons with the flavor of Cape Cod, nestled first floor and an outdoor brunch. and if you look and lis Don't miss this one into the seashore. offers beauti Jacuzzi overlooking the Pacific ten when there is a quiet fully appointed bright, meticu Ocean is hard to pass up after a moment. you might see and A visit to the James Y. lously clean. 1111111 suite, loft- day of exploring and horseback hear the beautiful resident ghost ndmg on the beach. running on the beach. That's a Service is fast and friendly. whole other story. If you visit The desk folks are gracious and The M oss Beach Distillery. they knowledgeable. They know the will give you the details. area well and can reliably rec Call 650/ 728-5595 for ommend restaurants and attrac reservations - it's well worth the tions. trip. A complimentary continen tal breakfast an d an evening continued on page 36