What can you do? Who can help? You can contact Wiltshire Council in the Anti-Social Report ASB to [email protected] or following ways: on-line at www.wiltshire.gov.uk/asb or Tel: 0300 456 0107 by telephone 0300 456 0107 Email: [email protected] Behaviour Wiltshire Council, Public Protection Officer, Download incident diary sheet from Community Safety, County Hall, Bythesea Road, What it is and who can help www.wiltshire.gov.uk/asb. You can also Trowbridge, BA14 8JD ring us to ask for one to be posted to you. Wiltshire Police Tel: 101 or in an emergency 999 Gather as much information as you can, Web: www.wiltshire.police.uk such as: • If you feel this incident was motivated by hate • If abusive language was used • How the incident made you feel For a full list of partners and their contact details • Date/time/place or for more information about anti-social behaviour, incident diary sheets and how to report on-line: Return the incident diary sheet to the officer Web: www.wiltshire.gov.uk/asb you originally spoke to or the address in this leaflet. If you are a Wiltshire Council tenant you can also speak to your neighbourhood manager.

All reports of anti-social behaviour will be taken seriously. Some problems can be resolved quickly, others can take time. Information about Wiltshire Council services can Although all the details you give us will be be made available on request in other languages kept confidential, we may have to share some and formats such as large print and audio. information within Wiltshire Council and other organisations, which include Wiltshire Police, Please contact the council Social landlords and Victim Support. We share by telephone on 0300 456 0100 or information only with organisations that have email: [email protected] D16357 CD15 – ONLINE VERSION specialist knowledge which may help you. What is anti-social behaviour? What can we do? There are also a range of voluntary Anti-social behaviour (ASB) can be a real issue for interventions which can help, these include: some individuals and communities and can mean Report – Anti-social behaviour is reported Setting up voluntary contracts including : different things to different people. • Acceptable Behaviour Contracts (ABCs) Generally speaking anti-social behaviour is a voluntary, written agreement between a behaviour that caused or is likely to cause Gather information – Information is gathered person involved in anti-social behaviour and harassment, alarm and distress to one or more from complainant, witnesses and partner one or more partner agencies. It sets out clear persons not of the same household. agencies. Vulnerability and safe guarding boundaries and offers relevant support based concerns will be assessed ASB can include: on individual needs. • Alcohol and drug related disorder • Parenting Contracts, used to help ensure that parents/guardians take responsibility for their • Littering, dumping rubbish and dog fouling Agency response – We will develop a response and interventions (eg getting people to talk to child/young person and help them to do so • Noise nuisance resolve issues, visit, referral to specialist agency) and offers relevant support based on individual • Threatening or intimidating behaviour by needs. individuals or groups • Restorative Justice, this involves carefully • Vehicle related nuisance Assessment – how effective the interventions facilitated communication between people to have been try to address the harm caused and to find a • Verbal abuse way forward.

Success – Anti-social behaviour Anti-social behaviour is not: Agency closes persists – issue referred to Further enforcement • Children and young people playing in the case multi-agency anti-social e.g. injunctions and orders street or communal areas unless they are being behaviour risk assessment We can also resort to a range of enforcement intimidating conference (ASBRAC) measures which include: • Groups of people gathering socially – unless • Actions taken against any person in breach of they are being intimidating to individuals Further actions put in their tenancy agreement • Being unable to park outside your own home place, which can include: • Parenting orders imposed on a parent to • DIY and car repairs – unless these are taking • Warning letters ensure they take responsibility for their young place late at night person • Acceptable Behaviour • Civil disputes between neighbours e.g. shared Contract (ABC) • Dispersal powers used in problematic areas to driveways move on groups acting in an anti-social manner • Parenting contract • One-off complaints e.g. one-off parties. • Civil injunctions or Criminal Behaviour Orders • Support for victims