INTEGRATED REPORT 2017 WELCOME This is TOTVS Integrated Report 2017, the third edition of We advanced along our digital journey, supported by three this document. It voluntarily complies with Global Reporting pillars: people, clients and technology. Learn about the steps TO OUR Initiative (GRI) and International Integrated Reporting Council of this evolution and discover how we are opening ourselves INTEGRATED (IIRC) guidelines, globally approved and recognized standards, up to be together with you. covering the period from January 1 to December 31, 2017. REPORT 2017 In Chapter 10, we give a brief explanation of what an integrated In this edition, we have adopted the new version Standards, report is, to help you understand the structure of this narrative. GRI 102-1 in line with GRI Rules: Essential Option. In Chapter 11, we present the GRI Index, a way of easily find- Our aim is to tell a story of transformation and openness, on ing indicators and topics that are strategic to the company in a digital journey that goes far beyond the company’s walls. the text. Accordingly, this year, we have incorporated our stakeholders If you would like to comment on anything, make a suggestion more deeply into the report. This is to recognize that you too or ask any questions in relation to our report, please do not are ever more important players in this story. hesitate to email us at
[email protected]. We want to con- We are pleased to say that 2017 was a key year for TOTVS. stantly improve. SUMÁRIO TOTVS INTEGRATED REPORT 2017 3 MESSAGE FROM THE BOARD GRI 102-10, 102-14 Value creation for investors, ethics in business and appreciation The recent renewal of our Board of Directors also warrants These are some of the aspects we have presented in this of human capital were principles embodied by TOTVS over highlighting.