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Ticketing Policy 2019/20

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Ticketing Policy 2019/20 Ticketing Policy Index 2019/20 Section Page number Home Match FA Premier League ticketing policy 2 Home domestic cup matches ticketing policy 2 Away Match FA Premier League ticketing policy 3 Away Match FA Premier League Ticket Scheme 4 Away domestic cup Match Ticket scheme (excluding Semi-finals and finals) 4 UEFA Competition Home Match ticketing policy 4 UEFA Competition Away Match Ticket Scheme 5 Duplicate Home Match Tickets 7 Duplicate Away Match Tickets 7 FA Cup Semi Final and FA Cup/League Cup Final selling procedures 8 UEFA Competition Semi-Final (Away leg) and Final selling procedures 8 Super Cup selling procedures 9 Community Shield selling procedures 9 Concessions 10 Senior Citizens 10 Juveniles 10 East Stand Family Centre 10 Ticketing loyalty Scheme 10 Duplicate Season TeamCard Lost/Damaged/Stolen 12 Duplicate Membership TeamCard Lost/Damaged/Stolen 12 Season TeamCard moves 12 Season TeamCard name changes 12 General Sale Match Tickets 13 Opening hours 13 Methods of payment 14 Ticket Fees 14 Purchasing of tickets 14 Home Match Refunds 15 Away Match Refunds 15 Restricted view seating 15 Membership purchases 15 Match Ticket exchange 15 Posting of Match Tickets 16 Touting information 16 Group bookings 16 Supporters’ Segregation 17 All Policies and Tickets subject to Match Ticket Conditions of issue 17 Match Ticket Pricing FA Premier League Match Ticket pricing 18 UEFA Champions League Match ticket prices 19 UEFA Europa League Match ticket prices 21 FA Cup/League Cup Match Ticket prices 22 Season TeamCard prices 23 Ticket Exchange Prices 23 Home Match FA Premier League ticketing policy Match Tickets for FA Premier League Home Matches are sold as follows: Match Tickets will go on sale approximately 42 days before the fixture as follows and in accordance with the following procedure: • Members can purchase one Match Ticket per person • Season Ticket Holders and Members will be able to purchase an extra two Match Tickets (maximum of three Match Tickets in total per person) • General sale (maximum of four Match Tickets per person) All Match Ticket on sale dates and times are subject to change. Chelsea Football Club reserves the right to review the number of Match Tickets Members/Season Ticket Holders can purchase on a match-by-match basis. FA Premier League Matches will be priced at Category AA Category A or Category B. The category of each such FA Premier League Match will be determined and announced by Chelsea FC in advance of the start of the season. There will be no upgrades or downgrades on Season TeamCards or Match Tickets. All personal callers at the ticket office must carry their Season TeamCard or Membership card with them in order to purchase and/or collect Match Tickets. Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground. All persons irrespective of age must be in possession of a valid Match Ticket. All Match Ticket sales are subject to availability. Home domestic cup Matches ticketing policy Season Ticket Holders will always have a period in which they can reserve their own seat before all Chelsea Football Club domestic cup Home Matches. The initial selling date varies depending on the number of days Chelsea Football Club has to sell Match Tickets, but procedure will normally follow the following pattern (subject to availability): • Initial selling period for Season Ticket Holders to purchase their own seat* • Members can purchase one Match ticket per person • Season Ticket Holders and Members can purchase an extra two Match Tickets (maximum of three Match Tickets in total per person) • General sale (maximum of four Match Tickets per person) The discounted pricing structure for domestic cup Home Matches is subject to agreement prior to each Home Match with the visiting club, as per competition rules. There will be no upgrades or downgrades on Season TeamCards or Match Tickets Season Ticket Holders’ seats will be held for a period whereby they will be able to purchase their own seat*. Season Ticket Holders who have not purchased within this reservation period or have been moved from the Shed End (where the Away club has taken the full allocation) will be able to purchase the seats that are not taken by fellow Season Ticket Holders in the reservation period. These timings may alter if there is a reduced selling period. Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground. All persons irrespective of age must be in possession of a valid Match Ticket. All Match Ticket sales are subject to availability. Away Match FA Premier League ticketing policy Match Tickets for FA Premier League Away Matches are sold as follows: All Match Tickets go on sale approximately 28 days before the Match. Match Tickets will be split between Season Ticket Holders (60 per cent) and Members (40 per cent) after the allocation for hospitality sales (up to 12 per cent), Platinum Supporters Clubs (150 tickets) and supporters who are Members of the FA Premier League Away Match Ticket scheme have each been removed from the overall allocation available. Match Tickets will be sold as follows: • Supporters who are part of the FA Premier League Away Match Ticket scheme will have their Match Tickets sent out automatically approximately 28 days before the Match. • Season Ticket Holders can purchase one Match Ticket per person • Members can purchase one Match Ticket per person • Season Ticket Holders and Members can purchase an extra two Match Tickets (maximum of three Match Tickets per person) • Away Matches will NOT go on general sale unless otherwise stated by Chelsea Football Club acting it its sole discretion Match Ticket on sale dates and times are subject to change. All Match Ticket sales are subject to availability. Away Match FA Premier League Ticket scheme Initially, all existing supporters in the 2018/19 FA Premier League Away Match Ticket scheme will be given an opportunity to renew before new applications are invited from any other Season Ticket Holder, until the scheme reaches a capacity of 650 Season Ticket Holders. Chelsea FC will also have 150 spaces for Members to be part of this scheme. The scheme will have a maximum of 800 supporters in total. The Away Match Season TeamCard will cost £570 and will be payable by direct debit or in full. If at the end of the season, the cost of the 19 FA Premier League Away Matches is more or less, than the £570 a final debit/credit will be made accordingly. All Match Tickets will be sent out automatically approximately 28 days prior to the Match (subject to the Match Tickets arriving from the Away club). Supporters on the scheme will receive all concession discounts offered to Chelsea FC from the home team. Supporters in the UK away scheme will also receive priority purchase for any domestic cup match during the course of the season. Away domestic cup Match Ticket scheme (excluding FA Cup Final/League Cup Finals and FA Cup Semi-Finals) Subject to availability, first priority on domestic cup Away Match Tickets will be given to those in the FA Premier League Away Match Ticket scheme. Supporters on this scheme will be given a priority period where they can purchase a Match Ticket. This will not be a compulsory purchase and supporters on this scheme will not be removed if they do not purchase. Remaining Match Tickets will be split between Season Ticket Holders (60 per cent) and Members (40 per cent) after the allocation for hospitality sales (up to 12 per cent), an allocation for Platinum Supporters (as determined in accordance with the Supporters Club Policy) and supporters who are Members of the FA Premier League Away Match Ticket scheme have been removed from the overall allocation available. Away Match Tickets will NOT go on general sale, unless otherwise stated by Chelsea Football Club acting in its sole discretion. If demand for a UK Away Match outweighs supply, priority will be given to Away scheme supporters who purchased Match Tickets for all UK Away Matches in 2018/19 season. The sale of Match Tickets for League Cup Semi-Finals will follow the procedure set out above. All Match Ticket sales are subject to availability. UEFA Competition Home Ticketing Policy In the event of the club qualifying for European competition, tickets for UEFA Home Matches will go on sale as follows: • Initial selling period for Season Ticket Holders to purchase their own seat* • Members can purchase one Match Ticket per person • Season Ticket Holders and Members can purchase an extra two Match Tickets (maximum of three Match Tickets per person) • General sale (maximum of four Match Tickets per person) These timings may alter if there is a reduced selling period, especially for knockout stage games, though phasing will stay the same. Chelsea Football Club reserves the right to review the number of Match Tickets Members/Season Ticket Holders can purchase on a Match-by-Match basis. Any Season Ticket Holders who are displaced in the Ground due to outside broadcast/UEFA requests will be able to purchase an available seat elsewhere in a non-hospitality area within the Ground at their current seat price. Season Ticket Holders’ seats will be held for a period whereby they will be able to purchase their own seat*. Season Ticket Holders who have not purchased within this reservation period or have been moved for outside broadcasting reasons will be able to purchase the seats that are not taken by fellow Season Ticket Holders in the reservation period. Juvenile and Senior Citizen Season Ticket Holders may purchase their own seat at a 50 per cent concession for UEFA Champions League knockout stage Matches only (excluding the East Stand).
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