Adapting to a New Reality Hong Kong Banking Report 2020
Adapting to a New Reality Hong Kong Banking Report 2020 kpmg.com/cn 2 | Hong Kong Banking Report 2020 Contents Introduction 4 Overview 6 Banking in 2030 14 Regulatory-driven transformation Overview 22 Governance, risk and compliance 24 Financial crime compliance 26 28 Natural language processing 30 Operational resilience 32 Pricing 34 AML 36 Third Party Risk Management 38 Non-performing loans 40 Workforce management © 2020 KPMG, a Hong Kong partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Hong Kong Banking Report 2020 | 3 LIBOR 42 AI in banking 44 Transaction banking 46 Culture 48 Ta x 50 IFRS 9 and credit risk 52 Suitability 55 ESG 58 Wealth management 61 Customer experience 64 Financial highlights 67 About KPMG 94 Contact us 95 © 2020 KPMG, a Hong Kong partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. © 2020 KPMG, a Hong Kong partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 4 | Hong Kong Banking Report 2020 Introduction In this year’s annual Banking Report, we review the financial results of banks in Hong Kong in 2019, and also offer our views and predictions on the future of the industry, especially in light of the onset of COVID-19. In terms of the performance of banks in Hong Kong in 2019, there were some difficult times operationally, but banks generally fared well and profitability was up.
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