Tas 1 Networks.com.au
AnnualReport
Powering a Bright Future 2019-20 Over the past year, we’ve invested some time as a business discussing ‘why’ we come to work each day, solidifying our drive, our reason for being – our Purpose. The carefully considered articulation of our TasNetworks Purpose as ‘Powering a bright future’ is personal to us. It represents our unique intention to secure a positive, sustainable future for
our Tasmanian community through energy transmission and distribution. 2019 - Star trails over Palmerston Substation near Poatina in Tasmania. Photo powered by TasNetworks’ Greg Gibson. 20
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CONTENTS
ABOUT US 2
FROM OUR CHAIRMAN 4
FROM OUR CEO 6
RESILIENCE 8
OUR PEOPLE 18
OUR CUSTOMERS AND OUR COMMUNITY 28
SAFETY AND ENVIRONMENT 39
RENEWABLE ENERGY AND GROWTH 49
CORPORATE GOVERNANCE 56
PERFORMANCE AGAINST OUR STATEMENT OF CORPORATE INTENT 69
TASMANIAN GOVERNMENT REPORTING REQUIREMENTS 73
DIRECTORS' REPORT 75
AUDITOR'S INDEPENDENCE DECLARATION 79
TasNetworks acknowledges the Tasmanian AUDITOR’S REPORT 80 Aboriginal Peoples as the Traditional Owners of Tasmania, upon whose lands we live and CONSOLIDATED FINANCIAL STATEMENTS 85 work, and pay deep respect to Elders past, present and emerging. We acknowledge DIRECTORS' DECLARATION 141 the cultural connection that the Tasmanian Aboriginal Peoples have with land, sea, sky and community.
Tasmanian Networks Pty Ltd ABN 24 167 357 299 PO Box 606, Moonah, TAS 7009 1-7 Maria Street, Lenah Valley, Tasmania 7008 1300 127 777 | tasnetworks.com.au
The cover image shows star trails over Palmerston Substation near Poatina in Tasmania. Photo AnnualpoweredReport by TasNetworks’ Greg Gibson. AnnualReport 2019-20 2019-20 4 5
ABOUT US WHAT IT TAKES TO DELIVER YOUR POWER
TasNetworks owns, operates and Project Marinus maintains the electricity transmission We delivered a positive Business Case TRANSMISSION and distribution network in Tasmania. Assessment and Regulatory Investment We deliver a safe, cost-effective and reliable Test – Transmission (RIT-T) Draft Report in 3500 electricity supply to more than 295,000 December 2019 demonstrating Marinus Link CIRCUIT KILOMETRES OF TRANSMISSION LINES residential, commercial and industrial and supporting transmission is technically customers. We facilitate the transfer of feasible and delivers benefits to customers 7600 electricity between Victoria and Tasmania right across the National Electricity Market (NEM). TRANSMISSION LINE via Basslink, the sub-sea electricity SUPPORT STRUCTURES interconnector. Marinus Link is a proposed 1,500 megawatt We also provide telecommunications and capacity undersea and underground 11000 technology services. electricity connection, together with HECTARES OF EASEMENT supporting transmission developments in We are owned by the State of Tasmania and Tasmania, that will link Tasmania’s renewable 49 operate as a commercial business with assets energy generation and storage resources to SUBSTATIONS of $3.5 billion. Victoria and the NEM. Our responsibilities include: In June 2020 the Prime Minister included • Keeping our people and our customers safe Project Marinus as one of 15 national priority DISTRIBUTION infrastructure projects to support Coronavirus • Tasmanian jurisdictional planner in the COVID-19 recovery. On 1 July 2020 Project 15000 National Electricity Market Marinus moved into the Design and KILOMETRES OF HIGH • Maintaining and replacing network Approvals phase. This is a key milestone as VOLTAGE POWERLINES infrastructure to ensure a reliable service for we work toward Marinus Link and supporting our customers transmission being ‘shovel ready’ by the mid 4900 2020s, and in service from the late 2020s, KILOMETRES OF LOW • Connecting new customers to the network as called for in the Australian Energy Market VOLTAGE POWERLINES (including small and large-scale generators) Operator’s 2020 Integrated System Plan (ISP). • Investing in the network to support capacity 2600 KILOMETRES OF HIGH AND LOW growth About this report VOLTAGE UNDERGROUND CABLES This report reviews the operations of • Operating the network on a day-to-day 100100001101010101100001 Tasmanian Networks Pty Ltd and its basis, including all power outage restoration 00111001011010101010100011 232000 subsidiaries TasNetworks Holding Pty Ltd, 01010101110100101010 101011 POLES • Maintaining the public lighting system Fortytwo24 Pty Ltd, Marinus Link Pty Ltd and 0101010110010101100001 Large Scale Renewables Pty Ltd for the 2019- 001110010101010100011 • Recording and providing regulated meter 010101011101001010100 data to retailers 20 financial year. 1010110101101100001 TELECOMMUNICATIONS • Providing telecommunications, data centre 00111001010101010001101010 1011101001010100 10101100001 and information technology services to 00111001010101010001101010 1900 customers, including those in the Tasmanian 1011101001010100 10101100001 KILOMETRES OF FIBRE electricity supply industry. 00111001010101010001101010 OPTIC CABLE 1011101001010100 10101100001 42-24 00111001010101010001101010 2 We own and operate a subsidiary 1011101001010100 10101100001 DATA CENTRES 00111001010101010001101010 business called 42-24 that specialises in 1011101001010100 10101100001 telecommunications, information technology and data centres services. PEOPLE 1 144 EMPLOYEES
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contribution to Australia’s renewable commitment to keep the lights on across FROM OUR CHAIRMAN transition is one of the most important Tasmania. responsibilities TasNetworks has. It’s at the It’s that spirit of duty, dedication and forefront of our Purpose to power a bright service that underpins everything we do at future. The modern TasNetworks is more TasNetworks to achieve, now and into the than just poles and wires. As a For all that ambition, our truest heroes future. business, we’re right at the centre of continue to be the team members who respond any time of the day or night, in any some of Australia’s biggest energy Dr Dan Norton AO weather, and use their skill, courage and challenges and opportunities, both Chairman now and in to the future. Almost three-quarters of our nation’s power comes from coal-fired power stations, many of which are ear marked to close within the next 15 years. Transitioning through this will require new renewable energy and TasNetworks can be part of the solution by building and managing the supporting infrastructure needed. The planned increase of renewable generation in Tasmania puts the State in a strong position, and more interconnection through Project Marinus, will ensure that TasNetworks is leading the way as we transition to a low-carbon economy. As Project Marinus progresses towards financial close, recent endorsement as an actionable project from the Australian Energy Market Operator, through its 2020 Integrated System Plan, further highlights the benefits of increased interconnection to the National Electricity Market and, ultimately, customers. In June 2020, the Prime Minister announced Like any business with a customer focus, Project Marinus as one of 15 priority national we are acutely aware of people’s rising infrastructure projects which are part of the concerns in relation to personal data storage Commonwealth’s plan to drive economic and privacy. The protection of customer recovery and stimulate jobs in the wake information remains paramount and we have of COVID-19. The TasNetworks Board, established a dedicated cyber-security group leadership team and much of the business within the business to ensure that we have remains focused on progressing Project the systems in place to protect information Marinus as a priority. and respond to cyber-threats when required. In parallel with large-scale changes to We also remain cognisant of the fact that, as generation and transmission assets across an essential service, we are a target to cyber- the country, we are also seeing subtle criminals intent on disrupting energy supply changes in local networks in response and we are putting in place the necessary to increased embedded generation and security arrangements for protecting our changing customer needs. To respond to technology and your energy security. this, our understanding and operation of the These challenges are only made more acute distribution network needs to change so that by the COVID-19 pandemic still impacting our we can cater more effectively for household state, nation and the world. As communities and business adopting solar, battery storage and economies scramble to adapt to a new and electric vehicles. Our people are normal, both energy security and creating planning for these challenges, and working fresh economic opportunity will be crucial. on efficient, cost-effective solutions. That’s why managing Tasmania’s role and
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make the Battery of the Nation possible. some of our people have one of the known FROM THE CEO This is one of the largest economic cancers caused by exposure to the herbicide opportunities Tasmania has had since hydro- in question. We can’t change the past; but industrialisation and TasNetworks is right we’re determined to support our people, past What a year. In times of crisis, the at the centre of building and delivering it and present, as much as possible. alongside the Tasmanian and Australian Our results and achievements in 2019-20 people who provide crucial services Governments. The inclusion of the project are extraordinary when you consider the are expected to step-up, take added in the Australian Energy Market Operator’s disruption of COVID-19, and the need to adapt responsibility and protect our 2020 Integrated System Plan as an actionable our workforce to different ways of working project with decision rights, recognised the communities. over several months. value of the project to enable Australia’s For TasNetworks, during COVID-19, that’s transition to clean, reliable and affordable Like all communities, in coming months and meant keeping the lights on across Tasmania energy. years, Tasmania will need fresh resilience while faced with the dual challenge of and opportunity to recover strongly from the We also stepped-up to tackle difficult protecting our people and our customers COVID-19 crisis. The chance to double our issues this year, and honour our historical from the risk and spread of the pandemic. island’s clean energy is probably the most responsibilities. TasNetworks is in the process I’m incredibly proud of the responsible, exciting and transformative opportunity we’ve of settling compensation with a small number committed way our people have responded had for several generations. A strong, creative of current and former employees in relation to the crisis. We adapted quickly to continue and determined TasNetworks team stands to historical herbicide exposure while working to operate a business of more than one ready to make it happen. My thanks to the with the old Hydro Electric Commission in thousand people working remotely, entire TasNetworks team and our Board for the 1970s and 80s. We ran a comprehensive performed crucial front-line duties during their dedication, together, we’ll power a bright search and screening process over eighteen lockdown, kept our eye on future plans and future for Tasmania. ambitions and fulfilled our responsibility to months, supported by independent the people of Tasmania. It shows just how toxicology and medical advice. As a result of Lance Balcombe much we can achieve into the future with this investigation, it is deeply regrettable that Chief Executive Officer the skill, cooperation and ambition displayed over the past six months and we remain ready to provide our support to all Tasmanians as we begin the pathway to recovery. Amid this uncertainty, the year remains characterised by strong achievements. We’ve met or exceeded the majority of our performance targets. We’ve significantly strong and resilient business that’s well placed improved our safety performance, which to keep contributing to Tasmania’s economy remains an ongoing priority. Our customer and budget. Our strong balance sheet will service and satisfaction ratings keep enable us to keep supporting plans to double improving. Our community engagement our island’s clean energy production and results were excellent and our new Enterprise make a far greater contribution to the rapidly Agreement was voted in. Our transmission changing National Energy Market. and distribution pricing continue to deliver sustainable outcomes and support the Our Project Marinus team delivered a Government’s policy objectives. Importantly business case assessment showing the $3.5 we connected two new wind farms to the billion ($2019) 1,500 megawatt Bass Strait network, the Cattle Hill Wind Farm and the interconnector and supporting on-island Granville Harbour Wind Farm. Both projects transmission is technically and commercially were delivered safely, ahead of time and to a feasible, with the first 750 megawatt stage high quality, which augers well for the future able to begin commercial operation as early as connection of new renewable energy projects 2028. In construction, Project Marinus offers in the State. Tasmania a much-needed economic boost estimated to add $1.4 billion value to the Financially, TasNetworks made a profit of Tasmanian economy and create approximately $37 million, delivered returns to Government 1,400 direct and indirect jobs in the region totalling $65.953 million and will return a during peak construction. Importantly, the dividend of $26.738 million from 2019-20 delivery of Project Marinus will enable many profits to the people of Tasmania. We have a large-scale renewable energy projects and
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RESILIENCE Keeping the lights on
Resilience of our network, our people and the community We understand that customers expect a reliable electricity network to power their home or business.
Although a significant proportion of Figure 1 Our world is experiencing dynamic unplanned power outages are due to Distribution Network Frequency and Duration of and rapid change. problems in the grid (for example when a Outages for 2015/16 to 2019/20 pole is damaged in a storm or power lines Events such as bushfires, severe flooding and are damaged in a bushfire), TasNetworks 365 the global COVID-19 pandemic can leave 2.18 works hard to improve reliability by our economy, communities and businesses 345 strengthening our network. This is an area in vulnerable positions. Access to electricity 2.08 for continued focus in years ahead, with 325 is essential to a community’s ability to adapt climate change expected to increase the to sudden changes and recover quickly from 305 1.98 number and intensity of extreme weather difficult events. events. 285 1.88 Customers value the availability of electricity When considering our network 265 most in times of crises. Providing electricity performance, we consider the frequency 245 1.78 to our customers is our core business, and Providing electricity to of outages and the duration of outages therefore it is our ultimate responsibility to 225 our customers is our core for both planned and unplanned events. ensure both our network and our broader 1.68 business, and therefore it is 205 business is resilient, so our customers can Distribution Network access electricity when they need it most. our ultimate responsibility in Minutes) Duration Index (Average Outage Duration Network 185 1.58 - Number of Interruptions) Index (Frequency Outage Frequency Network Figure 1 describes the annual number to ensure both our 2015/16 2016/17 2017/18 2018/19 2019/20 . network and our broader of distribution (poles and wires) outages and the average duration of the outage business is resilient for the last 5 years. The chart shows an Outage Duration Outage Frequency overall improvement in our performance. With weather being a major contributor to network performance, the results are a reflection of the asset improvements we have made to stabilise the network Figure 2 reliability through different weather Transmission Outage Frequency and Duration by conditions. Calendar Year During 2017-18, Tasmania experienced a period of poor weather (including 450 4.5 flooding during May 2018). This is 400 4 reflected in the graph above, with poorer 350 3.5 performance. 300 3
Transmission Network 250 2.5 Figure 2 shows the annual number of 200 2 significant Transmission (big towers) outages and the average outage duration. 150 1.5 The transmission system has maintained 100 1 steady performance during the past five years. The average outage duration has 50 0.5 been influenced by a few major incidents Average Outage Duration (minutes) Outage Duration Average 0 0 Outage Events Number of Reportable in 2017 and 2019 calendar years. 2015 2016 2017 2018 2019
Average Outage Duration Number of Reportable Outage Events
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Cyber Security Delivering business efficiency
Energy utilities like TasNetworks are We participated in a simulated cyber-attack OMIP that our people are satisfied and committed exercise, which brought together industry, law to the new ways of working. In our at high risk of cyber-attacks due to In March 2019, we established the the scale of customer and business enforcement, and government to test their Operations and Customer Service Delivery response and recovery from a co-ordinated Operating Model Improvement team, engagement has increased by almost disruption that can be caused. cyber and physical security threat. The Plan (OMIP) Project to deliver better 20 per cent, a significant outcome as a result Building a strong cyber security function exercise involved multiple functional areas customer value and shareholder of the new ways of working. is critical to support the safe and secure of the business and helped us to strengthen return. Due to OMIP enhancements, the business operation of the business now, and into the our crisis communications and industry has been better equipped to tackle adversity future. relationships. This is a method by which The project changed the way of working for and respond to COVID-19. We successfully the cyber security industry can help boost more than three quarters of our workforce In 2019-20, we delivered a number of Cyber implemented measures to prevent the Australia’s collective defensive capability. who work directly on safe and secure network Security initiatives, including the identification operation. spread of the virus while maintaining our of the organisational Cyber Security The Cyber Security Team is working with commitment to deliver a safe and reliable Operating Model, security improvements, business and external stakeholders to The project has implemented initiatives to service to our customers. new measures to address targeted cyber integrate and embed the exercise learnings improve business culture, decision making Those efforts will also ensure we’re well intrusions, and the introduction of a business into existing emergency management plans and processes including: positioned for the next revenue reset, while wide cyber security risk management strategy. and incident response procedures that will • Better identification, prioritisation and delivering ongoing sustainable returns to our reduce the impact of cyber-attacks. monitoring of business improvements; shareholders and service to our customers. • New tools, data, and risk management for Thirteen improvement initiatives have already better benchmarking; been identified and delivered, and more • New Fault Coordinator roles to oversee and than 60 Management Operating Systems enhance response to faults; and (MOS) meetings have now been designed and implemented across the business. This • Electronic dashboards to increase work is reflective of the greater direction and visibility and provide data for decision focus our team members had on improving making. our management operating system and our Since implementation of OMIP, the level operational management plan. of engagement across the enterprise asset management teams has increased, reflecting
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Agile ways of working The implementation of Agile ways of working Developing our capability for a has been particularly beneficial as we adopt In 2019-20, we have also improved flexible working-from-home arrangements. changing world productivity by adopting Agile ways of Our people are clearer on what is required of working across the business. Teams now them, and can work more independently, with prioritise and define outcomes to be delivered Our Capability Framework helps us This year, COVID-19 has rapidly changed the the ability to come together when they feel in two week sprints. These outcomes to align the capability of our people way we operate, both as a business and a it’s needed. This outcome focussed approach contribute to delivering business unit goals and the operational practices of our society. TasNetworks is responding to these has delivered greater accountability, improved which are defined in a 90 day cycle. changes by continually evaluating our plans efficiency and encouraged collaboration and business to our strategy. and priorities, and identifying and developing innovation amongst teams. It underpins the effectiveness and long term the competencies we will need to succeed sustainability of our business. into the future. Due to this change, we’ve now included Being Resilient as a core It aims to optimise business performance competency. This is a key example of how to effectively lead our most important our framework (below) needs to adapt to asset – our people. The competencies changes in our environment, industry and the included in our framework focus on the skills evolution of our business strategy. and behaviours that matter most for our performance.
AL COMP TION ETEN NC CI FU ES ETY LEADERS SAF HIP
LEADING SELF Optimises Work Processes S Drives Results L D S I I N T G E Self Development E E I N Tech Savvy R T I M S A A U C L U C Y B A LEADING THE LEADING ENTERPRISE CORE WORK Drives Vision & Purpose COMPETENCIES Decision Quality Balances Stakeholders Instils Trust Manages Conflict Manages Ambiguity Ensures Accountability Manages Complexity Cultivates Innovation Communicates Effectively Situational Adaptability Nimble Learning Attracts Top Talent Customer Focus Strategic Mindset Collaborates Being Resilient Feedback from our Leaders: T M “Being Resilient is such an important competency in the world today, LEADING T N A C C E it’s great we have included it in the framework.” N H OTHERS E J M A A Business Insight E G N O G “The Capability Framework and the development guides are really E G Courage R P A M E Drives Engagement N useful in agreeing a path forward for my team members” E N Develops Talent A T Builds Effective Teams M Plans and Aligns
& PRO NAL E TE FESSIO TIS CHNICAL EXPER
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Our Response to COVID-19 Like the rest of the world, COVID-19 has changed the way many Tasmanians live Despite major disruption from their lives. With restrictions in place to stop COVID-19, our focus remains on the spread of the disease, we adapted our ensuring our island’s energy supply operations to ensure a safe and secure supply of electricity to our customers, while OUR PEOPLE remains secure and reliable. doing our part to protect our people and the community. We’re committed to protecting our people and our OUR CUSTOMERS customers by doing our part to Through the peak limit the spread of of the pandemic we’ve continued COVID-19. to deliver our essential services to • We socially distanced our workforce, both in the office and in the field customers. • We transitioned to working remotely where • To protect supply, we practical postponed 50 per cent of our non- • Through regular communications, our team essential maintenance work to keep power members were kept informed about COVID-19 on while people were isolating, working and • We used video conferencing to keep teams schooling at home connected • Quarterly meter reading was suspended to reduce the risk of community transmission • We listened to customer feedback and supported their needs via our customer service centre, OUR BUSINESS digital media and other channels
As with any emergency, we have plans in place to ensure our business OUR COMMUNITY decisions are swift To support our and in line with community government and through the rapidly health authority evolving situation recommendations. we implemented a number of • We took a phased initiatives aimed approach to returning to to create a better the workplace tomorrow. • Our new induction procedure ensured all teams were aware of new work practices • We launched our Bright Sparks Online Program, • We revised our workplace layout to allow 1.5m allowing teachers and parents to carry out between team members electrical safety lessons at home • We increased cleaning regimes and have made • We launched our ‘We're in this together’ hand sanitiser available at all locations, including campaign to communicate the essential work in vehicles we do in the community • We implemented a COVIDSAFE Visitor induction • With more people spending time at home to anyone intending to visit a TasNetworks site and using more electricity than normal, we • We promoted the use of the COVIDSafe app to developed a new partnership with the Australian our corporate mobile devices and encouraged its Energy Foundation to help customers become use on personal devices more energy efficient AnnualAnnualReportReport Safety and Wellbeing - Systems and Performance Team Leader Darryl White AnnualReport manages working from home and looking after his daughter during COVID-19. 20192019--2020 2019-20 18 19
We’re in this together
Through the peak of the pandemic, While this campaign was formulated to fulfil we kept doing essential works to a specific need during COVID, we believe maintain a safe and reliable electricity it actually helped customers more fully appreciate what it takes to deliver safe, secure supply for customers. and reliable electricity to our customers. To While many people were required to stay further support Tasmanians during these home, the impact of planned power outages unprecedented times, our 2020-21 regulated was felt more greatly, resulting in higher pricing outcomes backed measures put in Dual Trade Electrician/Lineworker Cole Triffitt featured in the campaign. levels of complaints than normal. place by Tasmanian Government to support Tasmanians by capping electricity prices. We To add to the inconvenience, with many also ensured that vulnerable customers were schools and care facilities closed, there was not disconnected during the crisis. the additional impact of trying to educate children, leading to an even greater reliance No one knows how long we will be dealing on electricity and a greater frustration when it with the fullest impacts of COVID-19, and we was not available. are committed to doing what we can to assist our customers. Because of the extra inconvenience from planned power outages, we scaled-back to only doing the most crucial work. We reduced planned outages from about 160 each week in normal times, to about 75 each week during lockdown. The consequences of not doing that crucial maintenance could’ve been sudden black-outs hitting thousands of homes, disrupting essential services like medical centres and care homes, and potentially putting lives at risk. We also needed to connect new homes and subdivisions, to help house Tasmanians, and No one knows how long we support local jobs. will be dealing with the fullest We also began a communications campaign impacts of COVID-19, and called ‘We're in this together’, communicating we are committed to doing with our customers. Through radio, social media and customer letters, we explained what we can to assist our the need for these essential planned customers. outages, even during lockdown, and why although we appreciate they are a short term inconvenience, that we are only doing what is vital to secure a safe, reliable service for our customers, including our commercial connections - therefore playing our role in supporting the Tasmanian economy.
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OUR PEOPLE Culture and Engagement
We keep safe, build trusting relationships, and enable Today more than ever, we rely on the our people to deliver value. energy, commitment and engagement Engagement Evolution of our people in order to thrive. We will continue to look at ways to improve Our Purpose and DNA • We are our customers too; our culture and engagement and create 69% of • We embrace diversity and forward thinking; a more productive and constructive those who environment for the 1,144 people in our 2020 participated In a rapidly evolving energy • Safety is at the heart of what we do; workforce. in the survey SCORE environment, it is increasingly • We unify and respond to challenges; Each year we measure TasNetworks’ culture responded important that our people have clear and engagement through our People Survey. % • Trusted to deliver. favourably direction and guidance in how they Since we formed in 2014, we have seen 69 In working towards our vision “To be trusted work to power TasNetworks as a strong positive change in both culture and to the five by our customers to deliver today and create business and empower our Tasmanian engagement. engagement a better tomorrow”; our DNA and Purpose are questions. community. there to positively influence the way we all This includes a positive shift in the two Alongside our new Purpose, we developed work together; to guide our people towards constructive styles of achievement and five DNA strands to help provide this focus making the right decisions and choosing the self-actualising. This means our culture internally. Our DNA is the principles which right priorities. Being trusted is about more encourages discussions and exchange of ideas 2015 % bind us together as TasNetworks, regardless than just what we say or what we do, it’s how amongst team members. 42 of which group we work in. we do these things, and it’s here that our This shift is also reflected in our engagement. people truly make a difference. % Engagement has continued an upward trend 2016 42 with a score of 69 per cent (March 2020), up from 62 per cent (September 2019). % 2017 We acknowledge that cultural change takes 52 time and concentrated, consistent effort. We % work to improve our culture by implementing 2018 53 action plans based on the profiles and the dynamics of each team - and specifically % target areas that need work. We support November 2018 36 our leaders and team members to develop their understanding and appreciation of the % contribution to TasNetworks' sustainable March 2019 53 success of a high performing culture and an engaged workforce, which helps build a % culture of trust and accountability. September 2019 62
March 2020 69%
69% 20% 11%
Favourable: answered 'agree' or 'strongly agree' Neutral: answered neither 'agree' or 'disagree' Unfavourable: answered 'disagree' or 'strongly disagree'
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Diversity and Inclusion
Diversity and inclusion is part of We are also strengthening our commitment TasNetworks’ DNA and is at the heart to provide a work environment that is of our vision. We recognise that we welcoming, safe, equitable and inclusive of our people and future team members. succeed through shared respect, teamwork and diversity of thought. We acknowledge we have more work to This year, graduates and STEAM Leads Nicola Marshall and Madeline Binet created the ‘Powerful Connections do to keep supporting our diverse people, Mentoring Program’, with the aim of providing young female and non-binary students with a kick-start into their In September 2019, TasNetworks updated customers and community and we’re potential career in Science, Technology, Engineering, Arts and Maths (STEAM) disciplines. its Diversity and Inclusion Policy, which committed to taking meaningful action. recognises that TasNetworks is part of a Because of the passion and commitment diverse community. We value and celebrate of our people, we're heading in the right the diversity of our team members and we direction. acknowledge the diversity that exists in our customers and the community we support. We’re currently engaging business-wide to inform our future Diversity and Inclusion Strategy. To date, we have established a Diversity and Inclusion working group through a process of self-selection, with "It takes a myriad of people to membership from across the business. bring power to Tasmanians and we are proud to be a diverse workforce contributing to the future of our state" Lance Balcombe, CEO.
Ann-Maree Barwick started as a TasNetworks’ AnnualReport AnnualReport Apprentice Electrician 14 years ago. 2019-20 2019-20 24 25
Attracting women TasNetworks has strong advocates for women within our business; both the to our industry Women in Technology group and Women This year, through a number of initiatives, we in Energy group provide great avenues for We are proud to be an Equal promoted Science, Technology, Engineering people to connect, share knowledge and and Maths careers and opportunities to Opportunity Employer, and recognise discuss challenges and opportunities. These female candidates including: are open groups welcoming all and have the challenges that can exist in become a mechanism to share a collective attracting women to the energy • Supporting the Women in Energy Scholarship through UTAS. This Scholarship voice. Test Analyst Varnika Bhasin champions diversity at TasNetworks, industry. provides valuable financial assistance and being a member of both the Reconciliation Action Plan Working Group and the Women in Energy Working Group. We have made significant progress towards an industry work placement on our Summer gender balance across leadership roles Student Program for one female engineering since we commenced in 2014. However, student annually. we're equally focussed on the work that still • Partnering with the Australian Power needs to be done towards equal opportunity, Institute (API) to award two bursary especially in our field, engineering and positions. The bursary provides two aspiring technology areas. students studying Power Engineering with Our merit-based employment principles financial assistance and a position on our and flexible working conditions help to Summer Student Program. create equal opportunity and inclusion in • Launching our Apprentice Program, our workplaces. This includes removing supported by a campaign to attract more barriers that prevent both women and men females into the industry. We introduced the from entering the workforce, or performing Field Coach mentoring responsibility to our particular roles. experienced trades people. The Field Coach ensures our apprentices are well supported whilst on the job.
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Taking steps to build relationships and commitments with Aboriginal people
This year, TasNetworks commenced We are committed to increasing workplace the development of our cultural safety. We are supporting our people Understanding Aboriginal history and culture. Dewayne Everettsmith takes Reconciliation Action Plan (RAP). to undertake cultural awareness sessions TasNetworks Team Members on a walk on country at piyura kitina (Risdon Cove). and events, which will further strengthen Developing a RAP is a core part of our understanding and respect of the Tasmanian Diversity and Inclusion Strategy. Built Aboriginal community. around the three pillars of - trusted relationships, respect and opportunities - our RAP will be developed with our people, Tasmanian Aboriginal communities and key stakeholders. We have established a RAP Working Group, to lead the development and implementation We have established a RAP of the RAP and champion Aboriginal cultural Working Group, to lead awareness, respect, and engagement across the development and the business. implementation of the RAP and champion Aboriginal cultural awareness, respect, and engagement across the business.
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Enterprise Agreement success Our people in numbers – Interest-based bargaining approach and changes 1144 employees 186 TasNetworks' first Enterprise On 30 March 2020, the decision was made to EMPLOYEES in the Agreement (EA) expired on 31 exit negotiations and put the proposed new EA out to vote. The vote opened on 9 April NORTH December 2019 and early work and concluded on 29 April, with a successful 128 to negotiate a new EA started in ‘yes’ being achieved (56 per cent). EMPLOYEES September 2019. The new agreement was formally approved in the Consistent with our cultural aim to increase by the Fair Work Commission and came into NORTH-WEST our constructive behaviours, TasNetworks effect on 18 June 2020. negotiated our second enterprise agreement from an interest based approach, as opposed 277 867 to a traditional positional bargaining approach. FEMALE MALE Interest based bargaining (IBB) encourages employers and employee representatives 830 to negotiate in good faith around broader EMPLOYEES ‘interests’ of the relevant parties, rather than in the the more ‘positional’ approach typically The new agreement was SOUTH adopted. formally approved by the Fair AGED Work Commission and came 35-44 into effect on 18 June 2020. AGED YEARS 45-54 AGED YEARS 25-34 72% MALE YEARS AGED 24% AGED FEMALE 18-24 28% 55-64 YEARS 72% FEMALE YEARS MALE 76% 37% MALE OVER 85% FEMALE 28% 65 MALE FEMALE YEARS 63% LEADERSHIP 15% MALE TEAM 87% FEMALE 36% female MALE 64% male
LEADERS 13% 25% female FEMALE 75% male
TEAM MEMBERS 24% female 76% male
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OUR CUSTOMERS AND OUR COMMUNITY Customer Engagement at a glance
Making our customers' experience easier and caring for our community. 230 TasNetworks’ confirms In May 2020, TasNetworks’ 2020-21 Annual SOCIAL MEDIA lower network charges Pricing Proposal was approved by the Australian Energy Regulator. For 2020-21, POSTS distribution network charges decreased an Since commencing operations average of 3.8 per cent for most Tasmanian TasNetworks has embarked on a households and small businesses. 16679 process of developing and delivering Residential customers charged under the LIKES ON a pricing strategy that aligns with default consumption based time of use tariff FACEBOOK customer preferences, views and (TAS93) received a decrease in their energy 17 200+ charge across both peak and off peak times. priorities. FACEBOOK Small business customers charged under This process involves gradually moving FOLLOWERS the default consumption based time of use towards more cost reflective pricing while tariff (TAS94) also received a decrease in their continuing to deliver the lowest sustainable energy charge across the peak, shoulder and prices for our customers. Each year we 590 000 + off peak times. transition the component charges for each WEBSITE tariff closer to meeting our strategy of cost For a typical residential customer supplied HITS reflectivity. Since 1 July 2019 time of use under the combination of one network tariff consumption network tariffs have been the for general power and light (TAS31) and default for households and small businesses another for hot water and/or home heating 5 000 + that have an advanced meter installed, on (TAS41), network charges lowered by around CUSTOMERS an opt out basis. This change is reflected in 5.2 per cent in 2020-21 than they were in signed up the significant rise of residential and small 2019-20, or 6.9 per cent lower in real terms. 843 to our business customers now on a cost reflective These prices came into effect on 1 July 2020. CUSTOMERS SMS network tariff which has increased to over 33,000 customers at the end of 2019-20. SURVEYED SERVICE in our 2019 annual survey
2443 65314 CUSTOMERS CALLS PARTICIPATED Visit our website in monthly ANSWERED to view our Annual satisfaction by our customer service centre Pricing Proposal at surveys
tasnetworks.com.au/ poles-and-wires/pricing/ our-prices
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SMS launch a win for our people, our customers Delivering trusted, faster and and our four-legged friends simpler customer connections
We’ve launched a new SMS service The meter reading reminders assist customers With up to 1,000 new connections where customers can register to with dogs, locked gates and other access a month, making sure we get receive updates and alerts affecting issues to provide access to the meters for our Tasmanians on the grid quicker, meter readers when they visit the property. A their service address direct to their follow up message will advise when we have has been a core focus for us during mobile phone. attended. 2019-20, with the establishment of the Customer Connections Refresh Team Leader of Customer Experience, Lisa “It’s a win for our people’s safety, our Program (CCRP). Post, said customer feedback had identified customers and their four-legged friends of In 2019 the CCRP reached an opportunity to be more proactive in the course!” Lisa added. CCRP’s core goal is to deliver trusted, faster way we communicate with our customers. out to our customers to So far, more than 5,000 customers have and simpler customer connections. talk to them about their “Introducing text message updates and signed up to the text message service. In 2019 the CCRP reached out to our frustrations and pain points, reminders about power outages and meter customers to talk to them about their reading provides customers with timely and help us focus our frustrations and pain points, and help us improvement efforts. information when they need it,” Lisa said. focus our improvement efforts. We also Registration is quick and easy via the looked at how to use technology to make TasNetworks website. Customers just need faster connections and remove duplication to provide an email address, mobile number Dogs are often the biggest (and waiting time) for our customers. This and the 10-digit National Metering Identifier barrier between our meter has reduced processing timeframes from 10 (NMI) for their property which can be found reader and a customer’s business days to five business days. on their power bill. meter. We require dogs to Armed with this great information, we were be visibly restrained from able to identify a set of quick wins that the meter box to ensure the were delivered in May 2020. Focussed on What our safety of our meter readers. improving our application forms and helping our customers understand the process, customers these relatively small changes made a big difference for our customers. told us “The changes makes entering the applications much quicker and easier” We don’t understand the connections process “I completed 55 applications in 24 minutes – and we're frustrated at how complicated it is this process normally takes around 10 hours!” - Electrical Contractor May 2020 The CCRP will continue to deliver a program of technology, service model and process improvement during 2020-21 to ensure we It is taking too long to get connected continue to enhance the experience for our customers and get them connected, quicker. Our future improvements include enhancing the way our customers apply for a connection and technology improvements The prices are often different for similar jobs so our customers can track their application.
It is hard to find out where a job is at
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EmPOWERing Farms Communications Partnering for a Putting the power back in Communication between farmers and better tomorrow customers’ hands TasNetworks can be difficult due to mobile The emPOWERing Farms project network limitations in rural areas. These involves working with our agricultural communications issues can cause problems Through our Community Partnerships In 2020, we launched a new customers to understand the energy with appropriately managing bio security, Program, we seek to make a partnership with the Australian Energy management challenges they face, gaining access to assets and sharing positive, long-term difference in the Foundation to help our customers information about power outages. and working with them to design communities we live and work in discover ways to save power and lower solutions. every day. Pricing their electricity bills. In 2019-20, we travelled around the state – The design and structure of our network Our Partnerships program is designed to Key to the partnership is an energy advice from the far North-West to Tasmania’s South pricing for irrigation customers has impacts create a better tomorrow in our community phone service, now available to all customers. – interviewing farmers with land the size of on farmer’s decisions, equity, safety, the by delivering programs that care for the From energy-efficient heating to suitability towns to hobby farmers, who farm everything environment, and the network. environment and advocate for a sustainable from crops, pigs, cattle, berries, sheep and future, support customers facing vulnerable of embedded generation systems and more, even alpacas. circumstances and empower communities. a free call to the energy advice line can help New needs, new challenges our customers discover a range of solutions We gained a wealth of knowledge and collated Farmers' needs are changing now and into In 2019, we supported 35 community available for their needs. our findings into five key areas of focus: the future and TasNetworks needs to work organisations and invested $250,000 to with farmers to navigate and prepare for the deliver initiatives aimed at creating a better Connection process change. tomorrow. The connection process for farmers is long, These insights form the basis for the next complex and difficult to navigate. stage of the project which will generate solutions to these challenges. Before we Knowledge barriers began looking at solutions, we shared our Farmers find it difficult to make informed learnings of the connection process focus energy decisions due to lack of knowledge area to the Customer Connections Refresh and information from sources they trust. Program. This project was established prior to emPOWERing Farms and specifically looks at improvements to our connection process.
Free energy advice you can trust ...... A free home energy consultation can help you to discover ways to bring down your energy costs and keep your home comfortable, whatever the season.
Talk to an energy expert on 1300 236 855 or visit www.tasnetworks.com.au The power’s in your hands
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Mental Health Game Changer Sustainable charities
In 2019, we sponsored The Mind Our sponsorship of The Mind Games and In 2020, we sponsored Sustainable Audits were provided to the following Games Race for Research which other wellbeing focused partnerships with Living Tasmania’s Energy Audits for organisations: organisations such as Menzies, provide us Starting Point Neighbourhood House aims to raise funds for critical mental Charities Grant Program. with an important platform to reinforce our Dorset Community House health prevention and research at The commitment to maintaining a safe and healthy Through the program, we provided grants Epilepsy Tas Menzies institute of Tasmania. workplace, while furthering research to for energy audits to 17 Tasmanian Charitable Live Well Tasmania Organisations, designed to provide them with Held during Mental Health Month, the understand this important issue more broadly. Colony 47 practical methods to improve their energy The Wilderness Society action packed event brought together 250 We look forward to sponsoring The Mind efficiency and reduce costs. Scouts Tasmania representatives from Tasmanian organisations Games again in 2021 and supporting further Railton Neighbourhood Centre in a race designed to challenge the mind and research into mental health in Tasmania. With the added financial pressure on many Bethlehem House encourage team work. of our community-based organisations Paraquad Association of Tasmania from COVID-19, it’s even more essential that The first ever Hobart based event raised Cancer Council of Tasmania operating expenses like power bills are kept $70,000 for the Menzies Institute for Medical Risdon Vale Community House as low as possible. By identifying cost-saving Research. Mission Australia Housing measures, we’re helping ensure more of their Richmond Fellowship Tasmania This funding will ensure Menzies can keep funding can be directed to supporting vital Burnie Community Centre performing internationally significant medical work in the community. research leading to healthier, longer and The first ever Hobart based Christian Youth Centre better lives for Tasmanians. event raised $70,000 for Aurora Disability Services the Menzies Institute for Medical Research. "It has been wonderful to apply our expertise in energy efficiency and renewable energy to help other charities whose services to our community we value so highly."
Todd Houstein, Principal Consultant, Sustainable Living Tasmania.
AnnualReport TasNetworks' CEO Lance Balcombe at the Todd Houstein with Angela AnnualReport 2019-20 Mind Games Race for Research event. Abbott from Colony 47. 2019-20 38 39
TasNetworks responds to the Australian bushfire crisis
2019 saw Australia in the grip of a major bushfire crisis. TasNetworks’ community minded staff quickly reacted to this with their typical ‘how can we help?’ attitude. TasNetworks, in conjunction with ETS Electrical Services, supported AusGrid crews to restore power to customers affected by the storm that hit Sydney and surrounds in February 2020. The following weeks saw numerous initiatives such as raffles and barbeques being held across the state and all monies being directed to our combined bushfire appeal. TasNetworks team members raised $3260, this amount was then dollar matched by TasNetworks and distributed across various charitable organisations chosen by staff.
Supportive and united in times of need AusGrid approached TasNetworks to help repair infrastructure and restore power in the wake of the ‘one in 30 year’ storm that hit Sydney and surrounds in early February this year. We were pleased to send fourteen people and five trucks (in combination with ETS The mission was a great Electrical Services) to help. The team example of support included overhead field operations specialists and site supervisors, under the leadership of and camaraderie in the Anthony Steele and Jamie Hills. Australian electricity industry It was a massive effort that’s earned the respect, confidence and praise of our interstate counterparts. The mission has even raised the prospect of a future ‘exchange program’ between TasNetworks and AusGrid field operators, to share skills and experience in different settings. The mission was a great example of support and camaraderie in the Australian electricity industry. It’s great to know we can count on similar support and solidarity from interstate, if and when the need arises.
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SAFETY AND ENVIRONMENT
Protecting our people, the community and the environment.
Making a step change in and appreciates the importance of managing environmental performance our impact responsibly. It also identified Image courtesy of TasNetworks' Environment and Sustainability Specialist Thomas Webster. a number of focus areas for potential development. TasNetworks cares about the In response to the assessment, we have environment and advocates for committed to an initiative to see TasNetworks a sustainable future. In line with make a step change in environmental community expectations, it is performance. This initiative forms part of our important that we manage our Balanced Business Plan for 2020-21. The initiative focuses on driving improvements operations in a way that minimises our in a range of areas including; leadership and environmental impacts. governance, assurance and reporting, risk This year an independent assessment of and compliance, technology and innovation, TasNetworks’ environmental maturity was competency and training, management undertaken, including site visits, numerous systems and environmental culture. In interviews and document reviews. The order to effectively deliver the initiative; the assessment found that TasNetworks has a capacity of TasNetworks Environment and positive attitude towards the environment Sustainability Team will be enhanced in 2020- 21, demonstrating TasNetworks’ commitment to our environment.
Creating cultural change is at the core of our environmental maturity journey. Environment AnnualAnnualReportReport and Sustainability Team Leader Ed Parker (right) discussing environmental design AnnualAnnualReportReport 20192019--2020 considerations with Asset Engineer Xiang Yung Choo (left) on Bruny Island. 20192019--2020 42 43
Raising the bar for waste management
This year we commenced an Environment and Sustainability Specialist assessment of our numerous Deb Terry said that work practices and training materials were developed in support waste streams to determine where Glenn Newell and other spill crew members attend a substation oil spill clean-up at Rose Bay. Sampling of existing of TasNetworks new EPA Controlled Waste opportunities may exist to improve our service trenches, or surface sampling is undertaken to help determine the lateral extent of hydrocarbon migration. Transport Certificate and depot day awareness This site provided hands on opportunities for new spill team members to gain practical experience in sample waste management, to be followed up training has been undertaken prior to collection. Samples are then analysed at the local laboratory which helps determine which licensed facility the contaminated soil can be disposed of in, if excavation is necessary. next year with the development of a COVID-19. waste strategy. “It’s been a fantastic collaborative effort The strategy will outline how we’ll implement within the organisation and training has been sound waste management principles and completed by over 300 TasNetworks team practices, such as the implementation of the members and contractors,” Deb said. waste management hierarchy, to ultimately “Despite the emergence of COVID-19, we reduce waste that ends up in landfill, but also continued to deliver the training via video to reduce the creation of waste in the first conferencing.” place. A controlled waste inspection template Some types of wastes need to be carefully was also developed and is now being used managed and are closely regulated because successfully in the field via a phone app, to of their potential to negatively impact our monitor compliance during transport. customers, our people and the environment. These types of waste are referred to as In the 2021 calendar year, the Controlled controlled waste. At TasNetworks, our assets Waste training will become part of relevant and operations can produce controlled wastes team member induction procedures and more including asbestos, waste oil, arsenic ash, PCB auditing procedures will be put in place. oil and SF6 waste and hydrocarbons. This year, we have focussed on enhancing awareness and knowledge on how to handle and dispose of these controlled wastes.
This year, we have focussed on enhancing awareness and knowledge on how to handle and dispose of these controlled wastes.
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Protecting Tasmania’s We are also focused on engaging proactively mitigation and how we can make our poles with our key external stakeholders. and wires safer for birdlife. Iconic Birds TasNetworks convenes a Threatened Bird We also continued to promote a number of Forum to bring together the Department conservation and protection projects within of Primary Industries, Parks, Water and Unfortunately, listed threatened Over 65km of bird mitigation was installed the community including the citizen science Environment staff, independent experts, birds like Wedge-tailed eagles, grey in 2019-20 and another 180km of high-risk project Where? Where? Wedgie! and providing researchers and raptor rehabilitators to goshawks and white-bellied sea eagles lines will be mitigated over the next three funding for the construction of a new aviary discuss a broad range of eagle conservation years as part of a five year $5m proactive and additional rehabilitation support at Raptor are impacted as a result of flying into measures, including the deployment of bird mitigation program. Mitigation, such Refuge. our power lines or when they perch as bird diverters or ‘flappers’, helps to make A Tasmanian Wedge-tailed Eagle perches on a on power poles. power lines more visible, reducing the risk TasNetworks pole. Image courtesy of Dean Hohn. In 2019-20, TasNetworks reported 18 of collision. Areas of focus so far have been threatened bird incidents, compared to 24 Gladstone, Epping Forrest and Oatlands- the previous year and 33 in 2017-18. Recent Lemont. Our planned mitigation work is data shows that our impact is declining and primarily concentrated on TasNetworks' our awareness campaigns have encouraged distribution network, as 96 per cent of all greater reporting by the public, particularly in historic incidents are related to our overhead regional areas. distribution infrastructure. We continue to strengthen our response To help deliver on the long-term aim of the to our environmental impact through our Threatened Bird Strategy, we have been Threatened Birds Strategy. The aim of working proactively with scientific experts, the strategy is to layout the direction and to develop an eagle strike-risk model (ESRM). activities which will ultimately lead to a The ESRM will better enable us to identify material reduction of TasNetworks’ impact on areas where Wedge-tailed eagles are likely Tasmania’s iconic threatened birds of prey. to interact with our distribution network, allowing us to plan the installation of bird flappers and other mitigation more effectively.
Flying high for the Eagles In late April and early May, we conducted eagle nest surveys as part of the environmental impact assessment on potential routes for the North West Tasmania transmission developments. Helicopter-based surveys were used to identify and locate Wedge Tailed Eagle and White Bellied Sea Eagle nests. Findings from the eagle nest surveys will be used in route selection, design and construction planning.
Bird mitigation devices known as ‘flappers’ are installed to power lines to make them more visible to birds so they're more likely AnnualAnnualReportReport AnnualReport AnnualAnnualAnnualReportReportReport to avoid flying into them 20192019--2020 2018-19 201920192019--2020-20 46 47
Safety incidents trending downwards Safety in the community
2019-20 was a pleasing year for Safety one uncontrolled pole failure and regrettably In 2019, we sought to encourage Safe Growing & Wellbeing performance, with a three wrongful disconnections of registered greater awareness of electrical safety Safe growing encourages customers to be positive downward trend in metrics life support customers during planned in the community by developing a proactive when planting new trees by making outages. These disconnections have resulted across the performance indicators. number of new community safety sure they won't grow within 3 metres of in the creation of the Customer Outage powerlines. During this year the Safety & Wellbeing Review project team charged with reviewing campaigns, which send an important team began implementing initiatives and the customer outage processes end to end to safety message, don’t switch off Home Health safety system improvements identified in an identify points of failure and to develop and around electricity. Home health reminds customers that issues independently commissioned report in 2018. implement actions to stop the reoccurrence Focused on preventable electrical safety like tingly taps and flickering lights could be a These initiatives were aimed at step changing of such incidents. This project is expected to incidents, the advertisements are designed sign of danger and should never be ignored. the safety and wellbeing performance across continue into the year of 2020-21. to capture viewers' attention and influence the business by addressing opportunities for As COVID-19 changed how we worked this their decisions through a number of CablePI improvement and updating safety systems year, the physical and mental wellbeing of communication channels including television, within a continuous improvement model. We’re reminding customers of the our people was of particular focus. For some radio, digital and social media. importance of keeping their CablePI device Over this year the Total Recordable Injury the pandemic contributed to feelings of plugged in and switched on at all times. Frequency Rate (TRIFR) reduced from a rate fear, anxiety, social isolation and loneliness. Look Up Look Out The new advertisements complement our of 11.4 injuries per 1 million hours worked to a Throughout the crisis, we provided team Featuring a DIY home renovator working Fallen Powerlines and Preparing for Power TRIFR rate of 6.6. This was significantly below members with updated facts, resources and dangerously close to powerlines, our new look outages campaigns. the target of <9. solutions to support our people to remain up look out campaign reminds customers that calm, educated, healthy and engaged. We Likewise, the number of Significant Incidents just getting too close to powerlines can have strengthened our sense of community reduced from a total of 14 for year 2018-19 serious consequences. by supporting each other via virtual catch to a total of 6 for the year 2019-20. These ups, employee wellbeing checks and the included one injury to employee, one near implementation of daily online mindfulness miss vehicle related incident, sessions. Further work is underway to ensure that all TasNetworks team members are supported and comfortable with the changed working environment.
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Safety in Schools
Our Bright Sparks Program aims to COVID-19 Impact reduce the risk of electrical incidents With many Tasmanian students transitioning and prevent tragic accidents by to schooling at home and restrictions educating primary school children impacting our ability to physically deliver across Tasmania about electrical the program in schools, our online Bright Sparks Program consisted of new curriculum dangers and encouraging safe and aligned workbooks, educational resources for Harper (left) and Molly (right) from Lenah Valley Day Care Centre, learning how to be safe around electricity as part of our Bright Sparks Program. responsible practices outside of teachers and parents and fun activities for use school. in both the classroom and at home. In 2019, we expanded the program to The newly-developed online program was align with the education curriculum and launched in April 2020 and promoted to 350 provided additional resources to teachers and schools. educators, continuing the learning once we leave the classroom. The trial of the new resources and curriculum aligned workbooks across 15 classes at Taroona Primary school generated positive feedback from teachers and students.
What teachers are saying • So far, our teachers are very satisfied that the new resources meet the curriculum, and the teaching and learning sequences are easy to understand. • The presentation is a great springboard into the lessons and students feel successful as they approach the lessons with some background information if they didn't already have some. • The children return from Bright Sparks very enthused.
The trial of the new resources and curriculum aligned workbooks across 15 classes at Taroona Primary school generated positive feedback from teachers and students.
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Helping to prevent bushfires In 2019, we joined the Tasmania Fire Service RENEWABLE ENERGY AND GROWTH (TFS) at their Bushfire Preparedness Information Sessions to engage with customers about the Our annual bushfire cut program helps program and to encourage greater awareness Connecting new customers, progressing Marinus Link and to reduce the threat of bushfire by of the steps customers can take to ensure their trimming vegetation growing close to safety before, during and after a bushfire when it supporting renewable energy projects. powerlines. comes to electricity. We look forward to teaming up with TFS for the New large connections We’ve continued to see an increase in large Bushfire Preparedness Sessions again in 2021. (transmission) connection enquiries and support the renewable expressions of interest compared to previous energy transition years. We continue to work with customers to progress their projects, and expect a number Our Safe Growing campaign helps to prevent bushfires by reminding During 2019-20 we completed the will progress to formal applications within customers not to plant trees that will grow within three metres of powerlines. connection of two new wind farms the coming year. These enquiries comprise to the Tasmanian power system: approximately 900 MW of renewable generation (including proposed wind farms Granville Harbour Wind Farm and and solar farms) and 300 MW of new load. Cattle Hill Wind Farm. We’ve also seen increased interest in hydrogen Once they have reached full generation, production facilities, a trend that is likely the combined output of these two new to continue following the release of the renewable generators will be 255.6 megawatts Tasmanian Renewable Hydrogen Action Plan (MW). TasNetworks successfully delivered the in March 2020. transmission lines and other assets required to The increasing level of activity in new large connect these projects, overcoming obstacles connections is reflective of the ongoing including bushfires and snow falls affecting transition to renewable energy across the worksites to complete the work earlier than National Energy Market, a strengthened our targeted completion dates for both case for Marinus Link, as well as continued projects. recognition of the world class renewable resources we have here in Tasmania.
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Preparing for EVs to charge
Tasmania’s transport sector has With EV numbers set to rise, our grid will the highest emissions out of all the need to accommodate EV charging. In 2018, sectors of the State’s economy. we established the Fast Charger Support Scheme which has supported the installation Electric vehicles, powered by of fast chargers in Launceston, Burnie, Hobart Tasmania’s renewable energy, could Kempton and Campbell Town. A challenging construction site: a helicopter stringing conductor onto a TasNetworks transmission tower at the edge of reduce emissions, reduce transport Hydro Tasmania's Reece Dam, forming part of the transmission line built to connect the Granville Harbour Wind Farm. As well as being new load on our network, EVs costs and help to improve the State’s are a form of energy storage and pose both energy security. challenges and opportunities for TasNetworks. To harness this opportunity, we have been Uncontrolled charging could exacerbate updating our Electric Vehicle (EV) Strategy to network demand issues, while if appropriately cater for changing needs of our customers. managed, EV charging could improve Electric vehicle ownership in Tasmania utilisation of existing network assets. We remains low, yet is increasing as lower cost are working with other distribution network models become available in Australia. To businesses, industry bodies and universities prepare for the changes ahead, we are to better understand the future network working with Tasmanian Climate Change challenges, new products and services that Office to plan Tasmania’s response to the market will offer, and what network and non- uptake of EVs, and support the State’s network solutions we can offer. transition to a low carbon economy.
A Tesla Model 3 powers up at the Evie Networks charging station in Campbell AnnualAnnualReportReport Town. The installation of the two ultra-rapid (350 kW) charging units was AnnualReport 20192019--2020 supported by TasNetworks’ Fast Charger Support Scheme. 2019-20 54 54 55
42-24
Overview Enabling Telecommunications Services Since formation on 1 July 2018, 42-24 has for Tasmania continued to develop and grow its service During 2019, 42-24 and TasNetworks offering in the telecommunications, data provided access to national tier 1 carriers centre and IT services market. With a focus to support the delivery of services to on growth and diversification, 42-24’s communities on the West Coast of Tasmania. strategy has been targeted at four key pillars: This service utilised the new fibre optic extension between TasNetworks’ Rosebery • Develop brand identity substation to the TasNetworks microwave • Setup for success radio site on Mount Read constructed in • Build profitable lines of business 2018, a path length of 11kms. West Coast communities have historically been serviced • Explore growth opportunities (including by high capacity microwave radio backhaul energy services) services from Mount Read due to a lack of These four pillars provide 42-24 with the key optic fibre infrastructure in this location. While areas of focus to ensure our business is built microwave radio is a very reliable backhaul on a solid foundation that will enable future solution it does have limited capacity and growth and success. does not support modern applications such as video streaming on mass. Innovation Since completion of the new optic fibre path, We strongly believe in innovation at 42-24. 42-24 sales staff have been offering new and This is essential in order for us to continue to existing customers access to high capacity deliver quality solutions into the future. We optic fibre based services as a replacement are working towards extending our service to existing microwave radio services. This offerings by pairing with other like-minded strategy has been very successful with a businesses and exploring new markets number of new and existing customers. such as energy services. We look forward The project is a great example of 42-24 to the value and diversity of opportunity working positively with its primary delivery that this will create for our customers partner in TasNetworks telco to deliver a and shareholders. 42-24 has shown its complex high value service supporting its commitment to innovation through support customers and Tasmanian communities. of the UHack event run by the University of Tasmania during September 2019. 42-24 will Progressing commercial opportunities also commence construction of an Internet in 2020 of Things telecommunications networks during quarter three of 2020, to capture In order to pursue new commercial new opportunities in this expanding market opportunities and progress our growth segment. strategy, by December 2020 42-24 needs to ‘functionally separate’ by moving to its own offices, removing any TasNetworks branding, The project is a great example and limiting business-to-business information of 42-24 working positively sharing. with its primary delivery TasNetworks will still be able to work with partner in TasNetworks 42-24 on existing telco, IT and data centre telco to deliver a business, but under new ‘controls’. It’ll be largely ‘business as usual’ for 42-24’s complex high value customers. service supporting its customers and Tasmanian communities.
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DESIGN AND APPROVALS JOBS AND ECONOMIC PHASE PREPARATION CONTRIBUTION
Over the first half of 2020, the Project team undertook Economic analysis undertaken by Ernst & Young shows necessary preparation activities for the Design and that Marinus Link and the proposed North West Approvals phase of the project. This work included Transmission Developments will create an estimated supporting our Shareholding Ministers in working 1,400 jobs in Tasmania and 1,400 jobs in Victoria during through funding and governance arrangements, peak construction. It will contribute $1.4 billion dollars to recognising that the Australian Government provided the Tasmanian economy and $1.4 billion dollars to the $56 million to the State to prepare for and commence Victorian economy during construction. some Design and Approvals critical early works.
Activities in Victoria, Bass Strait, and the Tasmanian supporting transmission network continued, including TASMANIA VICTORIA marine surveys, eagle nest surveys, economic modelling, PROJECT MARINUS UP TO UP TO early design, and some community and landowner $ $ engagement in Tasmania. The project team has continued BN BN UPDATE to refine a transmission route between Staverton and ECONOMIC STIMULUS ECONOMIC STIMULUS CONSTRUCTION + CONSTRUCTION + OPERATION OPERATION Hampshire Hills, a key part of the proposed North West AND AND Transmission Developments. Planning is underway to 1400 1400 prepare for engagement on the balance of the proposed JOBS JOBS route. The COVID-19 pandemic has affected the timing of DIRECT AND INDIRECT JOBS AT DIRECT AND INDIRECT JOBS AT some project activities, as the project team adapt to new PEAK CONSTRUCTION PEAK CONSTRUCTION
requirements and ways of working. * JOBS FIGURES ARE ESTIMATED FOR THE PERIOD SPANNING 2025-27. ALL FIGURES ARE ESTIMATES BASED ON ERNST & YOUNG MODELLING NOVEMBER 2019.
STRONG SUPPORT FOR These developments will also create the opportunity to further develop Tasmania’s renewable energy resources, PROJECT MARINUS unlock approximately 2,350 jobs, and add a further The work to progress Marinus Link and the North West estimated value of $5.7 billion to the Tasmanian economy. PROGRESSING THE Transmission Developments will provide clean, reliable A POSITIVE and affordable energy to customers across the National REGULATORY INVESTMENT Electricity Market, and drive important economic stimulus BUSINESS CASE in Tasmania and Victoria as Australia recovers from TEST FOR TRANSMISSION the impact of COVID-19. Support for Marinus Link and (RIT-T) the supporting North West Transmission Developments + The Business Case Assessment Report for Marinus continues to grow. $ Link and the supporting North West Transmission In December 2019 TasNetworks also released the Developments was released in December 2019. It BILLION JOBS Project Draft Assessment Report (PADR) to progress The project: showed that a 1500 megawatt (MW) Marinus Link the RIT-T assessment process for Marinus Link and the and the supporting transmission developments in proposed North West Transmission Developments. The ◊ Is a cornerstone of the Tasmanian Government’s policy announcement of UNLOCKS North West Tasmania will deliver low-cost, reliable RIT-T will determine if Marinus Link and the proposed 200 per cent renewables by 2040. INVESTMENT and clean energy for Tasmania, Victoria and the supporting transmission provide greater benefits than ◊ Is classed as an actionable project with decision broader National Electricity Market. IN RENEWABLES costs to the energy market. The final RIT-T stage – the rules in the Australian Energy Market Operator’s The report also showed that Marinus Link and the Project Assessment Conclusions Report – is expected (AEMO’s) 2020 Integrated System Plan and proposed transmission developments will unlock to be released in 2021. The current cost recovery needs to be ‘shovel ready’ from 2023-24 TasNetworks is working with local organisations to and able to be in service from 2028. significant jobs and training opportunities as well framework is under review, with this work being led by create training and job opportunities for regional Has ‘high priority’ status in Infrastructure Australia’s as economic investment, particularly in regional the Council of Australian Governments (COAG). An ◊ communities in Tasmania and Victoria. This has 2020 listing of nationally significant initiatives. Tasmania and Victoria. The project will unlock Hydro appropriate customer pricing outcome is required included establishing the Future Energy Hub ◊ Was named by the Australian Government as one Tasmania’s Battery of the Nation initiative and other for the project to proceed. We continue to support partnership with the Cradle Coast Authority to raise our Shareholding Ministers in working through pricing of 15 priority infrastructure projects that will bring renewable projects, such as wind and solar farms, and benefits to the Nation in the wake of COVID-19. awareness about renewable energy sector jobs and support achievement of Tasmania’s renewable energy considerations to achieve a fair outcome for customers. training opportunities in North West Tasmania. ◊ Is named a Project of Regional Significance as part of target of 200 per cent renewable energy by 2040. the Cradle Coast Authority’s Regional Futures Plan.
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CORPORATE GOVERNANCE TasNetworks Board Members.
Our governance structure
KEY CONSTITUENT LEGISLATION AND GOVERNANCE DOCUMENTS STAKEHOLDERS Constitution, Members’ Statement Federal and State of Expectations, Treasurer’s Legislation, Regulators, Instructions, Board and STAKEHOLDERS Customers and Committee Charters, Statement Community. of Corporate Intent, Policy Framework.
REMUNERATION AUDIT AND TASNETWORKS BOARD Board of Directors COMMITTEE COMPLIANCE COMMITTEE Role and responsibilities • setting the risk appetite for TasNetworks and of the Board key policy documents such as the code of conduct; CHIEF EXECUTIVE OFFICER The TasNetworks Board is responsible • monitoring organisational culture; AND TASNETWORKS for the strategic guidance and LEADERSHIP TEAM oversight of the company. • reviewing, ratifying and monitoring systems of risk management and internal compliance TasNetworks’ Board Charter provides the and control; framework for TasNetworks’ corporate governance structure and practices. The • monitoring management’s performance and OUR PEOPLE Charter describes the responsibilities of the implementation of strategy, and ensuring TasNetworks Board of Directors and the that appropriate resources are available; TasNetworks Leadership Team. • monitoring the performance of the CEO and management; INDEPENDENT The Board is responsible for: ASSURANCE AND ADVICE • Leadership to and oversight of TasNetworks, • setting remuneration for the CEO and TasNetworks Leadership Team in External Auditors, Internal Audit, including its risk management control and accordance with TasNetworks’ Purpose, risk Legal Services, External Advisors, accountability systems; appetite, strategic objectives and Tasmanian Compliance and Risk. • appointing and removing the CEO and Government Guidelines; Company Secretary; • ensuring succession planning for the Board • setting strategic direction by input into and Chair, CEO and TasNetworks Leadership final approval of corporate strategy and Team; performance objectives developed with the TasNetworks Leadership Team; • approving and monitoring the progress of major capital expenditure and capital • input into and final approval of regulatory management, and acquisitions and applications; divestitures; AnnualReport AnnualReport 2019-20 2019-20 60 61
• approving and monitoring regular financial Joanne Doyle Roger is also President of the International Sarah Merridew and other reports; BCom, FCA, RCA, MAICD Hydropower Association (UK), and a Non- BEc, FCA, FAICD Appointed 1 July 2016 Executive Director of Pacific Hydro (Aust.), Appointed 20 February 2019 • approving annual financial statements and Re-appointed 20 November 2018 SPIC Pacific Energy Pty Ltd, SPIC Pacific Current term expires November 2021 reports; and Current term expires November 2021 Hydro Pty Ltd and UHE São Simão Energia Formerly a Partner of Deloitte, Sarah is a • communication with Members about S.A. (Brazil). Joanne is a Partner of WLF Accounting Chartered Accountant and experienced matters that may affect TasNetworks’ ability and Advisory and is an audit and advisory His former corporate governance roles Company Director of listed public companies, to achieve its objectives or financial targets. specialist having worked in the industry have included Non-Executive Director of government owned corporations, private Board composition for over 30 years. Joanne is a Fellow of the Tasmanian Railway (TasRail), Tasmanian companies and community organisations. Institute of Chartered Accountants and a Water and Sewerage Corporation (Southern With expertise in audit, risk management, The TasNetworks Board comprises six non- Registered Company Auditor, with significant Region) and member of the Tasmanian governance and business advisory services executive directors. experience in the manufacturing, finance, Renewable Energy Industry Development across a broad range of industries including health, infrastructure and not-for-profit Board. financial services, dairy, mining, transport and At the Annual General Meeting on 26 sectors. heavy manufacturing. November 2019, Peter McIntyre was re- Dr Julie Beeby appointed to the Board as a Non-Executive Joanne is a Trustee on the Solicitors’ Trust, Sarah’s previous Non-Executive Director BSc (Hons 1), PhD, MBA, FAICD, FTSE Director, for a further three years. and a past Director of Civil Construction roles include TasRail, MyState and subsidiary Appointed 20 November 2018 Services Corporation. companies, Royal Flying Doctor Service Current term expires November 2020 Dr Daniel Norton AO (Chairman) Tasmania, TasWater, the former Tasmanian BAgric (Hons), MEc, PhD, Hon LLD, FAICD Peter McIntyre Julie has more than 25 years' experience Water and Sewerage Corporations, Appointed 4 February 2014 (and the BSc, BE (Hons.), MBA, FIEAust, CPEng, in the resources sector, specifically in the Tasmanian Perpetual Trustees, and Tasmanian Network Integration Transition Board from EngExec, NER, FAIE, FAICD minerals and petroleum industries and Public Finance Corporation (TASCORP). May 2013) Appointed 1 November 2016 was recently a Non-Executive Director of TasNetworks’ statement of compliance with Re-appointed 20 November 2018 Re-appointed 26 November 2019 Powerlink Queensland as well as being the Guidelines for Tasmanian Government Current term expires November 2021 Current term expires November 2022 Chair for the last four years of her tenure. Businesses – Director and Executive She is currently a Non-Executive Director of Dan is also recent Chairman of WINconnect Peter is the Chief Executive Officer at the Remuneration, along with remuneration Whitehaven Coal and Moreton Bay College. (until 31 March 2020), a Senior Advisor at Royal Australasian College of Physicians, details for the Board and Senior Executive, Dandolopartners International and a Director and was previously employed at Engineers Julie has previously held Non-Executive can be found on pages 129 to 132. of his consulting company Trinitas Pty Ltd. Australia, where he held the position of Chief Director positions on the Boards of Zerogen, Dan is also the Chairman of TasNetworks Executive Officer, and at TransGrid, where Gloucester Coal, Forge Group, CRC Mining, Holding Pty Ltd. he served as its Managing Director for six Australian Coal Association Low Emissions years. Prior to that he held several executive Technology and Australian Coal Research. His former positions include: Board Member positions at TransGrid, with responsibilities of Infrastructure Australia, Chairman of the Her executive career spanned senior including regulatory strategy, revenue reset, Executive Steering Committee Royal Hobart roles in chemicals and natural resources, customer engagement, asset management, Hospital Redevelopment, Interim Chairman including CEO of a listed public company. network planning and system operations. of Forestry Tasmania, Chairman of Tasmanian Her qualifications include Bachelor of Peter is also the Managing Director of Ports Corporation (TasPorts), Chairman Science (Hons) in Organic Chemistry, PhD Enginsure. of Menzies Research Institute Tasmania, in Physical Chemistry, Graduate Diploma Chairman of the National Electricity Market Peter is a past Deputy Chairman of the Energy in Technology Management and Master of Management Company (NEMMCO), Deputy Networks Association, past Chairman of Grid Business Administration. Julie is a Fellow of Chairman of Tasmanian Water and Sewerage Australia and past Deputy Chairman of the the Australian Institute of Company Directors Corporation (TasWater), Deputy Chairman of Australian Power Institute. and a Fellow of the Australian Academy of Aurora Energy, CEO and Managing Director Technology and Engineering. of both Aurora Energy and Hydro Electric Roger Gill Corporation, Secretary of Department BE, GAICD of Premier and Cabinet (Tas) and Deputy Appointed 27 November 2017 Secretary of Department of Treasury and Current term expires November 2020 Finance (Tas). Roger has broad experience in the electricity, water, agriculture, transport, infrastructure development and construction sectors. He is Principal Consultant in his Hydro Focus international consulting company specialising in renewable energy in Australia, Asia, Africa and South America.
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Board committees Subsidiary companies Secretary and General Counsel) and Michael Legislative compliance Chan (TasNetworks’ Corporate Counsel). During 2019-20, the Board had two standing TasNetworks has four wholly-owned TasNetworks is committed to complying committees: subsidiary companies: Diversity with all relevant legislative and regulatory obligations. To achieve this commitment, • The Remuneration Committee (composed TasNetworks Holdings Pty Ltd, which is Background TasNetworks adheres to the Australian/New of three non-executive directors); and a non-trading subsidiary created to hold TasNetworks recognises the value of a diverse Zealand Standard of Compliance Program all shares in and oversee the subsidiary • The Audit and Compliance Committee and skilled workforce and is committed to and has instituted a Compliance Policy and companies of TasNetworks. (composed of three non-executive creating and maintaining an inclusive and Framework, incorporating: directors) The directors of TasNetworks Holdings Pty collaborative workplace culture that will • active and visible engagement in Ltd are Dr Dan Norton AO (Chairman and provide sustainability for the business into the Other committees are established by the compliance by the Board, CEO and the TasNetworks’ Chairman) and Lance Balcombe future. Board as and when required. TasNetworks TasNetworks Leadership Team; (TasNetworks’ CEO), and the Company has recently established a Project Marinus Policy and procedures Secretaries are Phillippa Bartlett (TasNetworks’ • the alignment of compliance policy and Board Committee. Company Secretary and General Counsel) TasNetworks has a formal diversity and business strategy; and and Michael Chan (TasNetworks’ Corporate inclusion policy, which was launched to all • appropriate compliance resourcing. Counsel). TasNetworks Team Members in September Remuneration Audit and Compliance 2019. The policy details TasNetworks’ Further details in relation to some of Fortytwo24 Pty Ltd, which provides Committee Committee commitment to diversity and promotes TasNetworks’ compliance obligations are set telecommunications, information technology diversity in every part of TasNetworks’ out below. and data centre services to customers. It Dr Julie Beeby (Chair) Joanne Doyle (Chair) business in conjunction with: holds a telecommunications carrier licence Right to information Dr Dan Norton AO Peter McIntyre and has in place a Nominated Carrier • our Code of Conduct; TasNetworks is subject to the Right to Declaration with TasNetworks. • our Workplace Behaviour Policy (covering Information Act 2009 (Tas) (RTI Act). Roger Gill Sarah Merridew The directors of Fortytwo24 Pty Ltd are Lance workplace harassment, discrimination, TasNetworks’ Right to Information Policy was Balcombe (Chairman and TasNetworks’ bullying, equity and equal opportunity); first approved by the Chief Executive Officer in June 2014, and has been reviewed this CEO), Wayne Tucker (TasNetworks’ General • our Zero Harm Policy; Manager Regulation, Policy and Strategic financial year. • grievance resolution procedures; The responsibilities of the Audit and Asset Management) and the Company During the 2019-20 financial year, three Compliance Committee are documented in Secretaries are Phillippa Bartlett (TasNetworks’ • the Employee Assistance Program; formal applications for Assessed Disclosure the Audit and Compliance Committee Terms Company Secretary and General Counsel) were received. In two out of the three formal • formal inductions; of Reference and Charter. The Committee and Michael Chan (TasNetworks’ Corporate applications received, all information sought oversees and monitors TasNetworks’ Counsel). • flexible work arrangements; and was provided to the applicant. In the third corporate reporting, audit and compliance ,which holds assets application, commercial in confidence obligations, and oversees the company’s Marinus Link Pty Ltd • email and internet usage policies. generated or acquired as a part of Project information of both TasNetworks and a third internal control activities. Marinus (the feasibility and business case Under this policy, the TasNetworks Board and party was redacted from the records provided The Audit and Compliance Committee met assessment for a second interconnector Leadership Team are responsible for: to the applicant. TasNetworks has embraced the objectives of the RTI Act by routinely seven times during the 2019-20 financial year between Tasmania and Victoria). • endorsing and approving the policy; and provided the Board with minutes from publishing information that it considers to be The directors of Marinus Link Pty Ltd are each meeting. • supporting the development of strategies of interest to the public, which is significant, Lance Balcombe (Chairman and TasNetworks’ and initiatives that support the policy; appropriate, accurate and not otherwise The responsibilities of the Remuneration CEO), Ross Burridge (TasNetworks’ General exempt. TasNetworks’ preferred method Committee are documented in the • leading and championing the Manager Strategy, Finance and Business of disclosure of information is proactive Remuneration Committee Terms of implementation of the policy and related Services) and the Company Secretaries are disclosure via its website and Customer Reference and Charter. The Committee initiatives; and Phillippa Bartlett (TasNetworks’ Company Service Centre. assists the Board in the oversight of Secretary and General Counsel) and Michael • modelling behaviours that promote TasNetworks’ remuneration for the Chief Chan (TasNetworks’ Corporate Counsel). inclusivity and diversity. Public interest disclosures Executive Officer and employees. TasNetworks is subject to the Public Interest Large Scale Renewables Pty Ltd, which Disclosures Act 2002 (Tas) (PID Act). The Remuneration Committee met four was incorporated to hold unregulated times during the 2019-20 financial year and transmission connection assets. TasNetworks’ Public Interest Disclosure provided the Board with minutes from each Policy was updated and approved by the The directors of Large Scale Renewables meeting. Board in November 2019 to incorporate Pty Ltd are Lance Balcombe (TasNetworks’ new requirements regarding whistleblowing CEO), Ross Burridge (TasNetworks’ General under the Corporations Act 2001 (Cth). It Manager Strategy, Finance and Business was renamed the Whistleblower Policy. One Services) and the Company Secretaries are protected disclosure was received during Phillippa Bartlett (TasNetworks’ Company this financial year, which was still under investigation as at 30 June 2020. AnnualReport AnnualReport 2019-20 2019-20 64 65
PRINCIPLE 1 Lay solid foundations for management and oversight
Personal information protection During the 2019-20 Financial Year, the TasNetworks Board was made up of six independent, non- executive directors. TasNetworks is subject to the Privacy Act 1988 (Cth), the Australian Privacy Principles The Board’s responsibilities are summarised at page 57 of this report. and the Personal Information Protection Act The responsibilities of individual directors and the company’s expectations of them are set out in 2004 (Tas). TasNetworks’ Privacy Policy, which their letters of appointment and communicated to them at their induction. The role statements and was originally approved by the CEO in June contracts of employment for the positions of Chief Executive Officer, Company Secretary and other 2014 and last updated in May 2018, sets out TasNetworks Leadership Team members set out the terms of their appointment. how it collects, uses, discloses and otherwise manages personal information it holds. The Company Secretary is accountable directly to the Board, through the Chair, on all matters to do TasNetworks did not receive any enquiries in with the proper functioning of the Board. relation to the PIP Act this financial year. The Board performance evaluation process is detailed below in Principle 2: Structure the Board to be effective and add value. Corporate Governance Principles The executive performance evaluation process is detailed at page 132 of this report. TasNetworks’ Board Charter is based on the ASX Corporate Governance Council’s Corporate Governance Principles and PRINCIPLE 2 Structure the Board to be effective and add value Recommendations, as adjusted to apply to an unlisted, State-owned company in line All TasNetworks directors are independent of management; no directors hold shares in the company. with the Tasmanian Government Businesses More information about individual directors and their length of service is set out at page 75 of this Corporate Governance Principles. report. Directors have an ongoing requirement to notify the Board of any material personal interest in The company’s corporate governance any matter relating to the affairs of TasNetworks, which is managed in accordance with a Conflict of practices relating to each of these principles Interest Protocol. The Chairman is an independent director and is not an executive of the company. are summarised in the following pages. There is a clear division of responsibilities between the Board’s Chairman and the CEO. Directors are selected and appointed by the Government Minister Members on the basis of their skills and experience and the needs of the business. The appointment process involves the creation of a Director Selection Advisory Panel. Candidates are required to undergo probity checks prior to appointment. An executive search firm is appointed to assist the panel in identifying potential candidates. TasNetworks maintains a Board Skills Matrix, setting out the mix of skills and diversity that the Board has. The Company Secretary has a documented procedure for inducting new directors. All directors have
access to the advice and services of the Company Secretary and, in consultation with the Chairman, may take independent professional advice in connection with their duties at the company’s expense. The Remuneration Committee advises and assists the Board with reviewing the performance of the CEO and setting key performance indicators for the CEO. TasNetworks has a process for annually evaluating the performance of the Board, its committees and individual directors. Evaluations have been conducted for the 2019-20 financial year externally, with the Board undertaking questionnaires, interviews and a workshop facilitated by a specialist external consultant to assess and provide feedback on the performance of individual directors, Committees and the Board. Identified opportunities for development from the process are implemented with oversight by the Remuneration Committee. An internal review was also commenced for assessing the performance of the subsidiary Boards.
PRINCIPLE 3 Instil a culture of acting lawfully, ethically and responsibly
TasNetworks is committed to not only complying with its legal obligations, but also to operating with the highest level of ethical and responsible behaviour. TasNetworks’ Code of Conduct applies to all our people: Board Members, Leaders, Team Members, contractors and subcontractors. The Code is published on our website at http://www.tasnetworks. com.au/about-us/policies/code-of-conduct. Under the Code, all people working at TasNetworks commit to: 1 work safely and in accordance with the law;
2 treat customers, the public and fellow workers with honesty, courtesy and respect; AnnualAnnualReportReport AnnualReport 20182019--1920 2019-20 67 67
3 perform our duties with professionalism, integrity and efficiency; PRINCIPLE 6 Respect the rights of shareholders 4 ensure our personal business and financial interests do not conflict with our duty to TasNetworks; The Board has procedures for communication with Members to ensure that they have timely access 5 ensure the security and privacy of all confidential information received in the course of our to information about the company, including its financial situation, performance, governance and work; any sensitive matters about which Members should be aware. 6 ensure we do not misuse our position; 7 ensure that TasNetworks’ assets and resources are only used for proper business purposes; PRINCIPLE 7 Recognise and manage risk 8 recognise, value and effectively utilise the diversity among our people; and The Board has approved and oversees the TasNetworks Risk Management Policy and Risk Framework 9 demonstrate our care for the environment in the way we work. to ensure that Management has developed and implemented a robust system of risk management TasNetworks also has a number of more specific policies that relate to our commitment to comply and control. This includes review of material incidents and oversight of TasNetworks’ insurance with our legal obligations and act ethically and responsibly. These include the Directors’ Travel and program. Expense Policy, Directors’ Conflict of Interest Protocol, Compliance Policy, Fraud and Corruption In accordance with the Risk Management Policy, TasNetworks: Policy, Whistleblower Policy, Workplace Behaviour Policy, Gifts and Benefits Policy and Zero Harm Policy. • prepared and delivered a plan for managing risk in accordance with TasNetworks’ risk appetite, the expectations of its stakeholders and the law; A director who has a material personal interest in a matter relating to the affairs of TasNetworks must disclose that interest to the Board. The Company Secretary maintains a register of interests disclosed. • integrated effective and appropriate risk management into business and management To the extent that there is a conflict, this is managed appropriately in accordance with the Director’s activities and TasNetworks policies; Conflict of Interest Protocol. • made available the necessary resources for effectively managing risk; • provided regular reports to the Board detailing material business risks and the effectiveness PRINCIPLE 4 Safeguard the integrity in corporate reporting of associated risk management strategies; and • reported key business risks and risk management strategies to key stakeholders. The Board has a process for review and authorisation to ensure the truthful and factual representation of the company’s financial position and to independently verify and safeguard the TasNetworks’ fundamental, underlying risk management principles are consistent with AS/NZS ISO integrity of TasNetworks’ financial reporting. This process includes: 31000:2009. TasNetworks’ Internal Audit Group performs regular audits of mitigating actions on internal controls identified. This group is independent of TasNetworks’ management. • external audit;
• internal audit; and PRINCIPLE 8 Remunerate fairly and responsibly • review of the company’s annual financial statements by the Audit and Compliance Committee. In accordance with the TasNetworks Constitution, directors are paid remuneration as is resolved The Board has established an Audit and Compliance Committee to assist the Board in exercising due by the Members from time to time. That remuneration is based on the Government Board and care, diligence and skill in relation to financial management and reporting, audit processes, business Committee Remuneration Framework administered by the Department of Premier and Cabinet, policy and practice and compliance with applicable laws, regulations, standards and best practice which incorporates a scale of fees. guidelines. More information about the Audit and Compliance Committee is included on page 60 of Directors may also be reimbursed for travel and other expenses properly incurred by them, in this report. accordance with TasNetworks’ Directors Travel and Expense Policy. The TasNetworks constitution provides that the Auditor-General for Tasmania must report on and Information in relation to the indemnity arrangements provided by TasNetworks to Board members audit the accounts of the company. can be found on page 77 of this annual report. TasNetworks’ annual reports are tabled in each House of Parliament and are therefore subject to the The employment terms and conditions of the TasNetworks Leadership Team are contained in scrutiny of all members of the Parliament and the community. individual employment contracts. The TasNetworks Remuneration Committee provides advice to the Board and assists it to fulfil PRINCIPLE 5 Make timely and balanced disclosure its governance responsibilities in relation to remuneration strategies and policies for the CEO, members of the TasNetworks Leadership Team and Leaders contained within the scope of the Because TasNetworks is not a listed company, it is not required to comply with the ASX Listing Rule TasNetworks Leaders Remuneration Policy and Enterprise Agreement employees. During 2019- disclosure requirements. However, as a State-owned business, TasNetworks ensures that Members 20 the Remuneration Committee considered the performance and remuneration reviews of the are kept informed of all matters that may have a material impact (financial or otherwise) on the TasNetworks Leadership Team undertaken by the CEO and referenced against the Mercer Tasmanian business or potential adverse implications for the State. General Market, for subsequent Board approval. TasNetworks has a process for ensuring that Members are promptly advised of matters as required by the TasNetworks constitution and the Members’ Statement of Expectations. TasNetworks complies with the public disclosure obligations it has under the National Electricity Law, National Electricity Rules, TasNetworks’ distribution and transmission licences and other applicable instruments. Details about disclosures made under the Right to Information Act 2009 (Tas) are set out at page 61 of this report.
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TasNetworks Leadership Team Organisational structure
Lance Balcombe CEO
Phillippa Bartlett Company Secretary and General Counsel
Mike Paine Michael Westenberg Ross Burridge Justine McDermott Michael Ash Wayne Tucker Bess Clark GM Operations GM Technology GM Strategy, GM People, Culture GM Network GM Regulation GM Project Marinus and Customer and Performance Finance and and Community Commercial and Policy and Strategic Service Delivery Business Services Major Customer Asset Management
Company Secretary and General Network Commercial and Counsel Major Customer The Company Secretary and General Network Commercial and Major Customer Counsel is responsible for delivering (NCMC) group creates value for our corporate governance advice and counsel customers, community and owners by to the Board, Chief Executive Officer and building expert commercial strategies the business, and management of the and marketing capabilities that create TasNetworks Legal Services Team. This team unprecedented opportunities. The team provides legal advice and services to all parts translates longer term strategies into an of the business including: the engagement effective rolling Program of Work (POW) - of legal advisers and management of legal optimised for safe and efficient delivery. TasNetworks’ executive management Mike Paine contracts; managing complex disputes; NCMC is made up of three teams: Enterprise team comprises a chief executive BEng, Grad Dip Eng, FIE Aust, GAICD managing obligations under right to Asset Management, Engineering and Network General Manager Operations and Customer information, privacy and relevant public officer and eight executive managers. Business Development (NBD) with a focus Service Delivery interest legislation; managing wayleaves on optimisation of the POW from a long- legislative obligations; and managing Lance Balcombe term and short-term perspective and the BCom, FCA, MAICD Ross Burridge property law issues. BCom, FCPA, FAICD, FFTP management and delivery of major customer Chief Executive Officer connection work. General Manager Strategy, Finance and Regulation, Policy and Strategic Business Services Phillippa Bartlett Asset Management Operations and Customer BA, LLB, MAICD Regulation, Policy and Strategic Asset Justine McDermott Service Delivery Company Secretary and General Counsel Management manages transmission Operations and Customer Service Delivery BA (Hons Psych), MAPS (COP), FAHRI, MAICD and distribution assets, champions the is responsible for: network operations Wayne Tucker General Manager People, Culture and development of asset management strategies and the Control Centre; network access Grad Dip Eng. Maint, Ass Dip Elect Eng, MBA, Community and leads forecasting and modelling activities management; managing our relationships GAICD so that we understand and are prepared with customers and the market; retailer General Manager Regulation, Policy and Michael Ash to meet future system demands. It is also liaison; the Customer Contact Centre; General Manager Network, Commercial and responsible for regulatory management and Strategic Asset Management connection point management and billing; Major Customer looking at other new technologies. meter data management and publishing; Bess Clark billing enquiries and dispute resolution; field Michael Westenberg BCom, Grad Dip Urb Reg Plan, GAICD operations; EHV line work (transmission); General Manager Technology and General Manager Project Marinus line work capital and maintenance and Performance response (distribution); ground services work (substations and turrets); meter reading; design; and project delivery.
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Strategy, Finance and Business Services PERFORMANCE AGAINST OUR Strategy, Finance and Business Service’s role is to build TasNetworks' financial strength by STATEMENT OF CORPORATE INTENT delivering sound, independent advice and analysis and by directing financial strategies, capital structure development, debt portfolio Our Statement of Corporate Intent is our target if there is not sufficient benefit to our and business risk management. annual performance agreement with our customers. Shareholders. Our performance measures and Our business has experienced disruptions due The main areas of responsibility are: business productivity targets for 2019-20 were set with to COVID-19 and has affected productivity. strategy; treasury; corporate modelling; a focus on improvement – except for network Even so, TasNetworks has delivered safe and financial reporting; management accounting; reliability where we aim to maintain current reliable services to our customers through our risk management and insurance; audit overall network service performance whilst electricity infrastructure and our customer and compliance; procurement; fleet and bringing poorly performing communities service centre as reflected in the results facilities; accounts payable and receivable; up to regulated performance standards. achieved for customer service and networks payroll; information management; and 42-24 We recognise that it may not always be service incentive bonus. complimentary services business. appropriate to improve performance above
People, Culture and Community People Culture and Community is Performance measure 2019-20 target 2019-20 result responsible for: safety and wellbeing; talent leadership and capability; people and Safety and Wellbeing (S&W) Plan Implement S&W plan S&W Plan implemented culture (including recruitment, performance management systems and industrial Total recordable injury frequency rate relations); operational and technical < 9 6.6 capability (registered training organisation); Safety 1 and corporate social responsibility (including Significant incidents < 15 6 environment and stakeholder relations). and Wellbeing Reportable incidents2 < 50 44 Technology and Performance Technology and Performance aims to Customer net promoter Score > +4 + 5.5 provide solutions that improve performance, Our utilising secure, reliable and innovative Customer complaints volume technology. The group is responsible for Customers < 2 300 1 687 cyber security; information technology; operational technology; performance Our Employee engagement > 53% 69% (facilitating the ideation, prioritisation, People execution and governance of change (outside the network program of work); and Network service telecommunications services.
Project Marinus ~$6.18 million for Service incentive bonuses earned Distribution. The Project Marinus group is investigating > $3.35 million the benefits and costs for building a second (Transmission & Distribution)3 Transmission bonus on Bass Strait interconnector between Tasmania track ~$1.6 million and Victoria. Sustained cost management
Operating expenditure ($m)4 156.2 160.2 Our Business Capital expenditure ($m) 239.1 220.7
1 Significant incidents are incidents with an actual or credible potential for major or severe health, safety, or environment consequences as defined by TasNetworks’ risk matrix 2Incidents that require notification to a government authority, including Worksafe Tasmania for health and safety incidents, Department of Primary Industries, Parks, Water and Environment for environmental incidents, and the Australian Energy Regulator (AER) for unplanned disconnection of life-support customers. 3 Targets set by the Australian Energy Regulator. Service target Incentive scheme for transmission bonus is on a calendar year basis; distribution bonus is on a financial year basis. AnnualReport AnnualReport 4 2019-20 Excludes operating costs associated with Project Marinus 2019-20 72 73
Performance commentary
TasNetworks consolidated performance Zero Harm • We achieved a significant reduction in • The initiatives implemented in the Safety customer complaints; 1687 for the year which was 613 less than the 2300 target for Earnings before Interest, Tax and and Wellbeing Plan resulted in positive changes in safety behaviours and actions 2019-20. In comparison, 2730 customer Depreciation (EBITDA) ($m) ≥ 303.4 310.6 with outcomes reflected in the Total complaints were registered in 2018-19. Recordable Injury Frequency Rate, The downward trend has been due to Profit after tax ($m) ≥ 24.4 37.0 Significant incidents and Reportable safety the consolidation and implementation incidents, all achieving targets. of new systems and improved processes including the Customer Experience Program Return on assets (%) ≥ 3.4 3.9 • The Significant incidents included one delivering new communication channels to Our employee medical treatment injury, one our customers. Owners employee lost time injury, a safety incident Return on equity (%) ≥ 2.3 3.7 caused by an asset failure incident and three • Our 12-month rolling average net promoter failures to notify life-support customers score (NPS) at the end of June 2020 was above target at +5.5 for phone service and Regulated services return consistent of planned outages. TasNetworks Achieved Achieved +23.8 for online service. For the month June with AER decision) has undertaken a Customer Outage Review Initiative to effect step change 2020, the NPS was +14.1 for phone service improvements to reduce the likelihood of and +31.7 for online service. Dividends ($m) ≥ 28.9 28.9 further notification failures to life support • We have significantly outperformed our customers. service centre call answering target by Gearing ratio (%) – debt to total • The 44 Reportable incidents related to 40 leveraging our relatively new customer assets 66.2 66.1 Reportable environmental incidents and to service platform – The Podium – to four Reportable safety incidents. The safety efficiently handle all customer enquiries incidents included an asset failure incident and manage resolution timeframes. Large unregulated network services and three occasions when life-support Online engagement has increased with customers were not notified of planned the introduction of new online services, Revenue ($m) ≥ 7.9 6.8 outages. The 40 Reportable environmental supporting the achievement of call incidents included 19 impacts to listed answering targets. threatened fauna species (comprising 13 • We also handled an increase of sixteen per EBITDA ($m) ≥ 6.2 4.8 Wedge-tailed Eagles, three White Bellied cent of distribution connection applications. Sea Eagles, two Grey Goshawks, one Project Marinus5 - business case assessment/design and approvals phases Eastern Quoll); 19 oil spills reportable to Our People the Environmental Protection Authority • We achieved an engagement score of 69 (EPA); a material release of SF6 (sulphur per cent from the People Survey conducted Business case hexafluoride); and the disturbance of a in March 2020 compared to 62 per cent Project milestones assessment by 31 Achieved listed threatened flora species without in September 2019. Both scores exceeded Dec 2019 a permit. TasNetworks’ Threatened Bird the 2019-20 target of greater than 53 per Strategy seeks to materially reduce our cent and the overall score of 53 per cent 6 impact on Tasmania’s Iconic birds, primarily Fortytwo24 Pty Ltd achieved in 2018-19. (includes unregulated telecommunications, data centre and IT services) through the installation of bird mitigation devices in high-risk locations as part of our Our Business five year proactive mitigation program. All Revenue ($m) ≥ 17.8 18.8 reportable oil spills were cleaned-up to the • The Service incentive bonuses will be required standard. We have also recruited exceeded by about $4.43 million above and trained regional oil spill response target. We expect about $6.18 million for EBITDA ($m) ≥ 10.4 10.4 teams. distribution incentive bonus and on track for about $1.6 million for transmission bonus. Our Customers • Operating expenditure was above our 5 Project Marinus is the feasibility and business case assessment for a second electricity link between target for the year mainly due to accounting Tasmania and Victoria co-funded by TasNetworks and ARENA. Project Marinus will commence the Design • We ensured that electricity supply was and Approvals phase on 1 July 2020 with funding from the Commonwealth Government and Tasmanian delivered reliably and safely to our provisions for estimated liability payments Government. customers and will be in line to earn as a result of legal claims which were not 6 Fortytwo24 Pty Ltd is a ring-fenced subsidiary of TasNetworks that provides unregulated, non-electricity service incentive bonuses for transmission, identified at the time of the budget. services and complies with Australian Energy Regulator ring-fencing obligations. distribution and fault centre call- answering. AnnualReport AnnualReport 2019-20 2019-20 74 75
• Capital expenditure was $18.4 million TASMANIAN GOVERNMENT below target for the year mainly due to delayed timing in the program delivery REPORTING REQUIREMENTS that was further exacerbated by COVID-19 restrictions. This work is forecast to be delivered in 2020-21. Purchases from Tasmanian Businesses during 2019-20
Our Owners % of Tasmanian purchases 69.7% • TasNetworks generated sound financial Value of Tasmanian purchases $198,526,480 returns for our owners, meeting or exceeding all of our financial targets for Accounts due or paid during 2019-20 2019-20 for regulated network services. Our financial leverage or gearing ratio met Creditor days (average days) 27.9 the requirements to not exceed 67 per cent Number of accounts due for payment 32,769 target under the TASCORP Master Loan Number of accounts paid on time 29,082 Facility Covenant. Amount due for payment $290,431,750 • We have reported an Operating Profit after Amount paid on time $236,147,026 tax of $37 million, which was $12.6 million Number of payments for interest on overdue accounts - favourable to budget. Interest payable on overdue accounts - • TasNetworks consolidated earnings before interest, tax, depreciation and amortisation Consultancies valued at more than $50,000 (ex GST) during 2019-20 result was $310.6 million. Name of Consultant Location Description Period of Amount ($) • The below target result for large unregulated Engagement connections is a result of the regulatory classification of income between Engaged by TasNetworks for Project Marinus unregulated and regulated (negotiated) The Boston Consulting Sydney, NSW Provision of strategic advice for Project Marinus July 2019 - 2,238,000 revenue for these projects, rather than Group Pty Ltd June 2020 reflecting overall project performance or returns. These large connection Coffey Services Australia Chatswood, Provision of environment, land use planning July 2019 - 1,599,974 projects involve both regulated and Pty Ltd VIC and heritage advisory services June 2020 non-regulated service components, and income received is allocated between Herbert Smith Freehills Melbourne, Provision of external legal advisory services - July 2019 - 739,113 these service classifications in accordance VIC miscellaneous June 2020 with the National Electricity Rules. Capire Carlton, VIC Provision of stakeholder and community July 2019 - 207,933 Overall, consolidated revenue streams for engagement services June 2020 unregulated and negotiated connection services performed well, exceeding Offshore Power Group Norway Provision of high voltage direct current cable July 2019 - 206,024 combined project targets for revenue and advice June 2020 EBITDA. Direct Current Hobart, TAS Provision of converter specification advice July 2019 - 142,247 • Project Marinus continues to move forward Consultancy June 2020 into the Design and Approvals stage after London Economics LLC USA Provision of inter-regional transmission pricing March 2020 - 110,459 achieving the target of releasing the Business methodologies advice June 2020 Case Assessment and Project Assessment Draft Report in December 2019. Istana Park Pty Ltd Koolewong, Provision of high voltage direct current July 2019 - 67,202 NSW submarine and land cable routes & installation June 2020 • Fortytwo24 met its revenue and EBITDA methodology advice targets. DNV GL Australia Pty Ltd Sydney, NSW Provision of independent technical review of July 2019 - 53,999 the conceptual design June 2020
Total engaged by Project Marinus 5,364,951
AnnualReport AnnualReport 2019-20 2019-20 76 77
TASMANIAN GOVERNMENT DIRECTORS’ REPORT REPORTING REQUIREMENTS continued
Name of consultant Location Description Period of Amount ($) engagement
Engaged by TasNetworks for business as usual operations Directors’ Report Partners in Performance Australia Provide expert advice on the Operating Model July 2019 - 1,060,000 International Pty Ltd Square, NSW Improvement Plan to support the efficient August 2019* The directors present their report together with the financial report of Tasmanian Networks works delivery Pty Ltd ( s et or s) and its subsidiaries for the financial year ended 30 June 20.
HWL Ebsworth Hobart, TAS External legal advisory services - litigation July 2019 - 213,438 The directors of TasNetworks during the financial year 2019-20, and details of their tenures, June 2020 are listed below: HWL Ebsworth Hobart, TAS External legal advisory services - miscellaneous July 2019 - 184,639 June 2020
Clayton UTZ Lawyers Melbourne, External legal advisory services - miscellaneous July 2019 - 108,815 Vic June 2020 Director ppoi t e t Re ppoi t e t er pir tio e t o er ice
ERNST & YOUNG Melbourne, Provided advice and recommendations to July 2019 - 92,041 Vic suppport our step change in environmental October 2019 Dr Daniel Norton AO and sustainability maturity 4 February 2014 20 November 2018 November 2021 6 years and 5 months (Chairman and Director)
Cortexia Coorparoo, Provide advice and recommendations to July 2019 - 65,906 Joanne Doyle 1 July 2016 20 November 2018 November 2021 4 years QLD improve switching process October 2019 Peter McIntyre 1 November 2016 26 November 2019 November 2022 3 years and 8 months New Energy Ventures Glenorchy, Provide review of market opportunities for September 57,718 Holdings TAS Fortytwo24 2019 - June Roger Gill 27 November 2017 November 2020 2 year and 7 months 2020 Dr Julie Beeby 20 November 2018 November 2020 1 year and 7 months Edge Legal Holdings Pty Hobart, TAS External legal advisory services - miscellaneous July 2019 - 55,143 Ltd June 2020 Sarah Merridew 20 February 2019 November 2021 1 year and 4 months
Gilbert and Tobin Barangaroo, External legal advisory services - miscellaneous July 2019 - 54,371 NSW June 2020 o so i tio Total engaged by TasNetworks for business 1,892,071 During financial year 2019-20, TasNetworks had four subsidiaries within its corporate group: as usual operations TasNetworks Holdings Pty Ltd; Fortytwo24 Pty Ltd; TOTAL 7,257,022 Marinus Link Pty Ltd; and There were 24 Consultants engaged for 547,733 Large Scale Renewables Pty Ltd (together, the s et or s ro p). $50,000 or less totalling This Annual Report reports on a consolidated basis for the TasNetworks Group. TOTAL PAYMENTS TO CONSULTANTS 7,804,755 ri cip cti ities *Payments made in the 2019-20 financial year reflect work performed over the full period of engagment April 2019-August 2019. The principal activities of the TasNetworks Group are to: build, own and operate the transmission, distribution and communication networks of the Tasmanian electricity system; and provide telecommunications services and infrastructure as a service.
2019-20 Returns to Government:
Dividend Paid 28,907,000 Government Guarantee Fee 7,274,902 Income Tax Equivilents 29,771,303 TOTAL RETURNS TO GOVERNMENT 65,953,205
AnnualReport AnnualReport 2019-20 2019-20 78 79
Re ie o oper tio s Di i e s The TasNetworks Group recorded an after-tax profit of $37.01 million for the year ended 30 TasNetworks paid to its shareholders a dividend of million on ecember June 2020 and the company invested $220.76 million across many capital projects. from after ta profits during the financial year A more detailed review of the TasNetworks Group’s operations during the year is contained n respect of the financial year ended une TasNetworks’ intention is to pay a in this Annual Report and the financial statements that follow. dividend based upon per cent of Net rofit after Ta adjusted for distribution customer contributions es i st te o irs There have been no significant changes in the TasNetworks Group’s state of affairs during e ities i s r ce the financial year 2019-20. The situation with the COVID-19 pandemic is continuing to TasNetworks indemnified its directors to the e tent permitted by law against liabilities and evolve and the full impact is yet to be realised. In considering the financial statements, legal costs incurred by the directors acting in their capacity as directors reasonable assements and judgements have been made based on available data and current The TasNetworks Group has insured the directors company secretary and e ecutive officers assumptions. The situation and impacts on the TasNetworks Group will continue to be of group companies against liabilities as permitted by the Corporations Act 2001 monitored. The TasNetworks Group has not otherwise during or since the end of the financial year indemnified or agreed to indemnify an officer or auditor of a group company or of any related iro e t re tio body corporate against a liability incurred as such an officer or auditor The TasNetworks Group’s operations are subject to many environmental regulatory requirements including the Environmental Management and Pollution Control Act 1994 and rocee i s o e o t e co p the Threatened Species Protection Act 1995. There were 40 reportable environmental No applications for leave under section of the Corporations Act 2001 to bring or to incidents during the financial year. 19 were reportable oil spills, 19 were incidents involving intervene in proceedings on behalf of a group company were made during the financial year
a listed threatened fauna species (13 Wedge-Tailed Eagles, three White Bellied Sea Eagles, Ro i o o ts two Grey Goshawks and one Eastern Quoll), one was the unauthorised disturbance of a Amounts in the Directors’ Report and the financial report have been rounded off to the listed threatened flora species (eucalyptus risdonii), and one was a material release of SF6 nearest thousand dollars unless otherwise indicated in accordance with A lass rder (sulphur hexafluoride).
More information on the TasNetworks Group’s environmental performance during the year Auditor’s independence ec r tio is included in the Annual Report. The auditor’s independence declaration is included in the Annual Report and forms part of this Director’s Report. tters risi si ce e o i ci e r Directors’ meetings On 30 July 2020, the Australian Energy Market Operator ( ) released its 2020 The following table sets out the number of TasNetworks directors’ meetings (including Integrated System Plan ( ) for the National Electricity Market which included Marinus Link committee meetings held during the financial year and the number of meetings attended by as an actionable ISP project with decision rules. There have been no other matters or each TasNetworks director who held office during the financial year ended une circumstances arising since 30 June 2020 that have significantly affected, or may significantly irector and ompany ecretary ualifications are set out in the orporate Governance affect, the TasNetworks Group’s future operations. section of the Annual eport