STATE OF MICHIGAN
BEFORE THE MICHIGAN PUBLIC SERVICE COMMISSION
* * * * *
IN THE MATTER OF THE APPLICATION ) OF CELLCO PARTNERSHIP AND ITS ) SUBSIDIARIES AND AFFILIATES TO ) Case No. U-16463 AMEND ELIGIBLE ) TELECOMMUNICATIONS CARRIER ) DESIGNATION IN THE STATE OF ) MICHIGAN ) )
APPLICATION TO AMEND ETC DESIGNATION IN THE STATE OF MICHIGAN
Cellco Partnership d/b/a Verizon Wireless (“Cellco”), on behalf of itself and its
subsidiaries and affiliates offering commercial mobile radio services (“CMRS”) in the State of
Michigan (collectively, “Verizon Wireless”), submits this Application to amend the eligible
telecommunications carrier (“ETC”) designation currently held in the name of Alltel
Communications, LLC (formerly named Alltel Communications, Inc.) (“Alltel”) in the State of
Michigan to reflect Cellco and its affiliated legal entities as the designated entity.
The Michigan Public Service Commission (“Commission”) designated Alltel as an ETC in Michigan in 2003 (the “ETC Designation”).1
The amendment requested herein is necessary to reflect the transaction the Federal
Communications Commission (“FCC”) previously approved whereby Alltel became a wholly-
owned indirect subsidiary of Cellco.2 As a result of the transaction, the Alltel and Verizon
1 In the matter of the application of Alltel Communications, Inc., for designation as an eligible telecommunications carrier pursuant to Section 214(e)(2) of the Communications Act of 1934, Case No. U-13765, Opinion and Order, (Sept. 11, 2003) (“Alltel Designation Order”). 2Applications of Cellco Partnership d/b/a Verizon Wireless and Atlantis Holdings LLC for Consent to Transfer Control of Licenses, Authorizations, and Spectrum Manager and de Facto Transfer of Leasing Arrangements, WT Docket No. 08-95, Memorandum Opinion and Order and Declaratory Ruling, 23 FCC Rcd 17444 (2008) (“Cellco-Alltel Order”).
Wireless networks, business operations, and subscriber bases have been fully integrated as
contemplated and approved by the FCC.3 While Alltel continues to exist as a separate legal
entity, it is now a subsidiary of Cellco and collectively operates and does business as Verizon
Wireless. As a result of the integration, it is no longer feasible to distinguish the network, business operations or subscribers of one company from another for ETC compliance and reporting purposes. Accordingly, on May 28, 2010, the FCC approved Cellco’s petitions for pro forma amendment of the ETC designations held by Alltel Communication, LLC, RCC Holdings,
Inc., and their affiliated legal entities in Alabama, North Carolina and Virginia to reflect Cellco as the designated entity.4 Verizon Wireless requests similar relief in this proceeding as that
granted by the FCC in Alabama, North Carolina and Virginia.
Verizon Wireless is requesting that the ETC Designation be amended to reflect Cellco
and its affiliated legal entities as the designated entity within the same area where Alltel is currently designated (the ”Designated Area”). Verizon Wireless is not seeking through this amendment of the existing ETC Designation to expand the Designated Area. The demonstrated
compliance with the certification standards as set forth in Alltel’s “Eligible Telecommunications
Carrier Certification and Annual Report” filed on June 1, 2010 in Case U- 16252 will be continued.
Attached as Exhibit B is a list of the non-rural telephone company wire centers, rural
telephone company study areas, and rural telephone company wire centers that are included
within the Designated Area.
3See Cellco-Alltel Order. 4 In the Matter of Federal-State Board on Universal Service, Cellco Partnership d/b/a Verizon Wireless, Petitions for Pro Forma Amendment of Eligible Telecommunications Carrier Designations in the Commonwealth of Virginia and the States of Alabama and North Carolina, WC Docket 09-197, CC Docket 96-45, Order, 25 FCC Rcd 5955 (2010) (“Pro Forma Order”) (attached as Exhibit A). 2
Verizon Wireless will seek federal high-cost universal service support throughout the
Designated Area for all eligible lines served by Verizon Wireless and its subsidiaries and affiliates consistent with the universal service support conditions imposed in the FCC’s Cellco-
Alltel Order.5
I. CONTACT INFORMATION
The name, address, telephone number and email address of Verizon Wireless’ designated contact person is as follows:
Linda Stevens Associate Director – Finance Verizon Wireless One Verizon Place Alpharetta, GA 30004-8511 Phone: (678) 339-5404 [email protected]
The name, address and telephone number of the attorneys representing Verizon Wireless
in this proceeding are as follows:
Michael S. Ashton Fraser Trebilcock Davis & Dunlap, P.C. 124 West Allegan Street Suite 1000 Lansing, MI 48933 Phone: 517-377-0875
Stephen B. Rowell Assistant General Counsel Verizon Wireless One Allied Drive Little Rock, AR 72202-2099 Phone: (501) 905-8460
5Cellco-Alltel Order at 17532 ¶ 197 (Verizon Wireless has voluntarily committed to accept a phase down of high cost universal service support of 20% per year over a five year period). 3
II. ELIGIBILITY FOR ETC DESIGNATION
This application is filed in accordance with 47 U.S.C. §214(e) of the Communications
Act of 1934, as amended (the “Act”), 47 U.S.C. §151, et seq., Part 54 of the FCC rules and regulations governing universal service, 47 C.F.R. § 54.1, et seq. as adopted by the Commission in Case No. U-14530. This Commission has jurisdiction to approve this application and to amend the ETC designation in the name of Verizon Wireless.
As demonstrated in the attached Certification of Linda Stevens, Verizon Wireless continues to satisfy all of the eligibility requirements for designation as an ETC under 47 U.S.C.
§ 214(e)(1) and 47 C.F.R. §§ 54.201-54.202. See Exhibit C. Each Verizon Wireless operating entity (1) is a “common carrier” under federal law, (2) offers the services designated for support by the FCC pursuant to Section 254(c) of the Act; (3) offers the supported services using its own facilities; and (4) advertises the availability of the supported services and associated charges using media of general distribution.
III. PUBLIC INTEREST
Approving the amendment of the ETC designation is in the public interest, convenience
and necessity for the same reasons stated in the Alltel Designation Order. As the FCC
recognized in the Pro Forma Order, Verizon Wireless will continue to serve the same service
areas the Commission considered in its earlier analysis.6 And in previously designating Alltel as
a competitive ETC in Michigan, this Commission specifically concluded that the ETC
designation serves the public interest.7
6 Pro Forma Order ¶ 2. 7 Alltel Designation Order, p. 11 (“[D]esignating Alltel as an ETC is in the public interest because it is likely to promote competition and provide benefits to customers in rural and high- cost areas by increasing customer choice, while promoting innovative services and new technologies, and encouraging affordable telecommunications services. Further, Alltel provides service where there are few, if any, competitive local exchange carriers.”) 4
Additionally, approving this application is in the public interest for the same reasons cited
by the FCC in approving Cellco’s acquisition of Alltel. The FCC determined that Cellco’s
acquisition of Alltel will “result in transaction-specific public interest benefits,”8 including increased wireless footprint and network coverage; expanded and improved services and features, particularly in rural areas; expanded roll-out of broadband and next-generation services; improvements in service quality; efficiencies and economies of scale and scope; and strengthened competition.9 The FCC also noted Cellco’s commitments to “expeditiously
integrate” Alltel’s network into the Verizon Wireless network, which would provide concrete
benefits to Alltel customers, particularly in rural areas.10 The requested amendment of the ETC
designation is necessary to reflect this network integration approved by the FCC, because the
integration necessitates unified booking and reporting of customer account and network
expenditure information for competitive ETC purposes.
IV. LIFELINE AND LINK UP
Granting this application will ensure that Verizon Wireless is able to offer Lifeline/Link
Up assistance to new and current subscribers in the Designated Area. Verizon Wireless’
Lifeline/Link Up service offering provides another competitive choice to qualified subscribers
within the Designated Area. Therefore, Lifeline/Link Up consumers will benefit from
competitive options in the same way other consumers benefit from competition.
V. USE OF SUPPORT
As reflected in the Certification of Mark R. Smith, Executive Director – Finance, Verizon
Wireless certifies, as required by Section 254(e) of the Act, to use high-cost support “only for the
provision, maintenance, and upgrading of facilities and services for which the support is
8Cellco-Alltel Order, 23 FCC Rcd at 17515 ¶ 156. 9Cellco-Alltel Order, 23 FCC Rcd at 17498-515 ¶¶ 122-156. 10Cellco-Alltel Order, 23 FCC Rcd at 17500-01 ¶¶ 124-125. 5
intended.”11 See Exhibit D. Verizon Wireless acknowledges that it must, under Sections 54.313 and 54.314 of the FCC’s rules, certify annually that it is in compliance with this requirement.
Verizon Wireless will continue to provide annual reports on its progress toward meeting network improvement objectives and comply with the regulatory requirements generally applicable to all competitive ETCs in Michigan.
VI. LIST OF EXHIBITS
Exhibit A FCC Pro Forma Order
Exhibit B Designated Area
Exhibit C Certification of Linda Stevens
Exhibit D Certification of Mark R. Smith
Exhibit E High-Cost Certification Letter
Exhibit F Lifeline Advertising
Exhibit G Privacy Policy
Exhibit H Service Offerings
CONCLUSION
Approval of this Application is consistent with the acquisition approved by the FCC in
the Cellco-Alltel Order and is necessary to reflect the network and business integration described
above and to promote competition among ETC providers. Approval would further be consistent
with the FCC’s May 28, 2010 Pro Forma Order.
Based on the foregoing, Cellco Partnership d/b/a Verizon Wireless and its subsidiaries
and affiliates respectfully requests that the Commission expeditiously consider this Application
and issue an Order amending the ETC Designation in the name of Verizon Wireless and further
11See 47 U.S.C. § 254(e). 6
certify Verizon Wireless’ use of federal high-cost universal service support pursuant to 47 C.F.R.
§§ 54.313 and 54.314 in the form attached as Exhibit E.
Respectfully submitted,
Dated: September 28, 2010. FRASER TREBILCOCK DAVIS & DUNLAP, P.C.
By______Michael S. Ashton (P40474) 124 West Allegan Street Suite 1000 Lansing, MI 48933 Phone: 517-377-0875 [email protected]
COUNSEL FOR CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS AND ITS SUBSIDIARIES AND AFFILIATES
7
EXHIBIT A
EXHIBIT B
DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ACMEMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ADA MIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ALBNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ALTOMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) AMSAMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ATHNMIAT 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) AUBNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BCHNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BELHMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BGRPMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BLDNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BLDWMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BLLVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BNHRMIES 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BNHRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BOCYMIBC 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BRLDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BRPTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BRPTMISO 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BRRNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BRRVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BRSPMIBS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BSMRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BTCKMIBC 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BTCKMISO 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BVTNMIVT 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BYCTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BYCYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) BYCYMIWS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CALMMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CATNMICT 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CDLCMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CDSPMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHBYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHBYMISO 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHMPMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHNGMICR 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHRLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHSLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CHVXMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CLARMICL 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CLDNMICL 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CLMNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CLRKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CLVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CMPKMICP 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CRFLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CRNLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CRTSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) CSNVMICB 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) DMDLMIDD 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) DNSVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) DORRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) DTTNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) EJRDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ELKRMIMN
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ELNSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ENGDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ESCNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ETRPMIER 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ETWSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) EUCLMIEC 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) EVRTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FELDMIFL 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FFLKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FLTNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FONTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FRFTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FRKMMIFR 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FRMTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FRPTMIFP 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FRWLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) FRWLMIWS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GDRPMIBL 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GDRPMIEP 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GDRPMIES 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GDRPMISO 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GDRPMIWS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GLBGMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GLDSMIGE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GLDWMIGL 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GLENMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GNVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GRHVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GRNTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GRTNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GRWNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) GWNNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HDVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HLDLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HLLDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HLLDMINR 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HNCCMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HOLTMIHE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HPKNMIAJ 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HRSNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HRSPMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HRTAMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HRVYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HSLTMIHS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) HSNGMIHS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) INRVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) IONIMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) IRMTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) IRONMIIR 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) IRRVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) IRWDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ISHPMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) JCSNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) JCSNMINE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) JCSNMISA 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) JMTWMIMN
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) JNVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) KLKSMIKK 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) KLMZMIFA 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LESLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LKLIMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LKLLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LKODMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LNNGMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LNNGMINW 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LNNGMISO 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LNWDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LROYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LTHRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) LWLLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MARNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MARTMIMT 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MASNMIMS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MCBNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MCCYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MCHCMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MCHGMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MCISMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MCPKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MDLDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MDLDMISE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MDVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MLKNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MNCLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MNMNMINB 315090 MICHIGAN BELL TEL CO ((AMERITECHAMERITECH MICHIGAN)MICHIGAN) MNSTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MNTNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MOLNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MONRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MONRMINE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MRLYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MRNEMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MRQTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) MRSHMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NGNEMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NILSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NPLNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NPRTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NRWYMINW 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NVVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NWAYMINW 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NWBFMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) NWBYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) OKMSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) OLVTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ONKMMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) OSCDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) OSHTMIWS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) OTSGMIOS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) PLNWMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) PLSTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) POVLMIMN
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) PRTGMILK 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) PTLDMIPT 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) PTSKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) PWRSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RCFRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RCFRMISE 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RCLDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RDCYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ROCKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RPBLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RPRVMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RSBHMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) RVSDMIRV 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SCTSMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SCVLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SDLKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SGNWMIFA 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SGNWMISH 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SGNWMIWS 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SPRTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SRNCMIDC 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) SSMRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) STCHMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) STHLMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) STIGMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) STJSMISO 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) STNDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) STSNMIST 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) THOKMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) TRCYMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) TRFNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) TUSTMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) VCBGMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WBRNMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WHCLMIAD 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WKFDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WLBGMIWB 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WLVRMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WNLKMIWL 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WTRMMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WTRVMIWV 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WYLDMIMN 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) WYNGMILX 315090 MICHIGAN BELL TEL CO (AMERITECH MICHIGAN) ZELDMIZL 313033 VERIZON N-MI(ALLTEL) ADSNMIXI 313033 VERIZON N-MI(ALLTEL) ALGRMIXJ 313033 VERIZON N-MI(ALLTEL) BRDGMIXI 313033 VERIZON N-MI(ALLTEL) BURLMIXI 313033 VERIZON N-MI(ALLTEL) FTBGMIXI 313033 VERIZON N-MI(ALLTEL) GLNNMIXI 313033 VERIZON N-MI(ALLTEL) HOMRMIXJ 313033 VERIZON N-MI(ALLTEL) LCTAMIXI 313033 VERIZON N-MI(ALLTEL) LMVLMIXI 313033 VERIZON N-MI(ALLTEL) LPTNMIXJ 313033 VERIZON N-MI(ALLTEL) LWRNMIXI 313033 VERIZON N-MI(ALLTEL) MNTHMIXI
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 313033 VERIZON N-MI(ALLTEL) MRNCMIXI 313033 VERIZON N-MI(ALLTEL) ONDGMIXI 313033 VERIZON N-MI(ALLTEL) PARMMIXJ 313033 VERIZON N-MI(ALLTEL) PLMNMIXI 313033 VERIZON N-MI(ALLTEL) PRSCMIXP 313033 VERIZON N-MI(ALLTEL) RSCYMIXJ 313033 VERIZON N-MI(ALLTEL) RVJTMIXI 313033 VERIZON N-MI(ALLTEL) STBRMIXI 313033 VERIZON N-MI(ALLTEL) STNGMIXJ 313033 VERIZON N-MI(ALLTEL) TKNSMIXI 313033 VERIZON N-MI(ALLTEL) WBVLMIXJ 310695 VERIZON NORTH-MI ADRNMIXG 310695 VERIZON NORTH-MI ADVLMIXG 310695 VERIZON NORTH-MI ALDNMIXH 310695 VERIZON NORTH-MI ALLGMIXG 310695 VERIZON NORTH-MI ALMAMIXG 310695 VERIZON NORTH-MI ALPEMIXG 310695 VERIZON NORTH-MI ASHYMIXL 310695 VERIZON NORTH-MI ATLNMIXG 310695 VERIZON NORTH-MI BATHMIXG 310695 VERIZON NORTH-MI BLFDMIXG 310695 VERIZON NORTH-MI BLLRMIXG 310695 VERIZON NORTH-MI BNGRMIXG 310695 VERIZON NORTH-MI BROKMIXG 310695 VERIZON NORTH-MI BRRGMIXG 310695 VERIZON NORTH-MI BRSNMIXG 310695 VERIZON NORTH-MI BRTNMIXG 310695 VERIZON NORTH-MI BRYTMIXG 310695 VERIZON NORTH-MI CDWLMIXG 310695 VERIZON NORTH-MINORTH MI CDWRMIXG 310695 VERIZON NORTH-MI CLRVMIXH 310695 VERIZON NORTH-MI CLTNMIXG 310695 VERIZON NORTH-MI CNKLMIXG 310695 VERIZON NORTH-MI CNLKMIXG 310695 VERIZON NORTH-MI CNSTMIXG 310695 VERIZON NORTH-MI CNVIMIXH 310695 VERIZON NORTH-MI COLNMIXG 310695 VERIZON NORTH-MI CPVLMIXG 310695 VERIZON NORTH-MI CRCYMIXG 310695 VERIZON NORTH-MI CSPLMIXG 310695 VERIZON NORTH-MI CVRTMIXG 310695 VERIZON NORTH-MI DCTRMIXG 310695 VERIZON NORTH-MI DUNDMIXG 310695 VERIZON NORTH-MI DWGCMIXG 310695 VERIZON NORTH-MI DWTTMIXG 310695 VERIZON NORTH-MI EDMRMIXG 310695 VERIZON NORTH-MI EDWRMIXG 310695 VERIZON NORTH-MI ELSIMIXG 310695 VERIZON NORTH-MI ELWOMIXH 310695 VERIZON NORTH-MI ERIEMIXG 310695 VERIZON NORTH-MI ESPTMIXG 310695 VERIZON NORTH-MI FNVLMIXG 310695 VERIZON NORTH-MI FNWKMIXG 310695 VERIZON NORTH-MI FRPRMIXG 310695 VERIZON NORTH-MI FRVWMIXG 310695 VERIZON NORTH-MI FWLRMIXG
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 310695 VERIZON NORTH-MI GBLSMIXG 310695 VERIZON NORTH-MI GDJTMIXG 310695 VERIZON NORTH-MI GNGSMIXG 310695 VERIZON NORTH-MI GRLDMIXG 310695 VERIZON NORTH-MI GRLKMIXG 310695 VERIZON NORTH-MI GRYLMIXG 310695 VERIZON NORTH-MI GYLRMIXG 310695 VERIZON NORTH-MI HARTMIXG 310695 VERIZON NORTH-MI HBLKMIXG 310695 VERIZON NORTH-MI HBTNMIXG 310695 VERIZON NORTH-MI HDSNMIXH 310695 VERIZON NORTH-MI HGLKMIXG 310695 VERIZON NORTH-MI HGPTMIXJ 310695 VERIZON NORTH-MI HLMNMIXG 310695 VERIZON NORTH-MI HLTNMIXG 310695 VERIZON NORTH-MI HMLCMIXG 310695 VERIZON NORTH-MI HMTNMIXG 310695 VERIZON NORTH-MI HRFRMIXG 310695 VERIZON NORTH-MI HRVLMIXG 310695 VERIZON NORTH-MI HSPRMIXH 310695 VERIZON NORTH-MI HWCYMIXG 310695 VERIZON NORTH-MI IDA MIXH 310695 VERIZON NORTH-MI ITHCMIXG 310695 VERIZON NORTH-MI LCHNMIXG 310695 VERIZON NORTH-MI LDNGMIXG 310695 VERIZON NORTH-MI LKVWMIXG 310695 VERIZON NORTH-MI LLALMIXG 310695 VERIZON NORTH-MI LNCLMIXG 310695 VERIZON NORTH-MI LSPNMIXG 310695 VERIZON NORTH-MINORTH-MI LSTNMIXG 310695 VERIZON NORTH-MI LWTNMIXG 310695 VERIZON NORTH-MI MCBRMIXG 310695 VERIZON NORTH-MI MDTNMIXG 310695 VERIZON NORTH-MI MIO MIXG 310695 VERIZON NORTH-MI MNDNMIXG 310695 VERIZON NORTH-MI MNPLMIXG 310695 VERIZON NORTH-MI MPRPMIXG 310695 VERIZON NORTH-MI MRCLMIXG 310695 VERIZON NORTH-MI MRRLMIXG 310695 VERIZON NORTH-MI MSKGMIXK 310695 VERIZON NORTH-MI MSKGMIXL 310695 VERIZON NORTH-MI MSKGMIXM 310695 VERIZON NORTH-MI MSKGMIXN 310695 VERIZON NORTH-MI MSKGMIXQ 310695 VERIZON NORTH-MI MSKGMIXR 310695 VERIZON NORTH-MI MSKHMIXP 310695 VERIZON NORTH-MI MTWNMIXG 310695 VERIZON NORTH-MI MUIRMIXG 310695 VERIZON NORTH-MI MYBEMIXH 310695 VERIZON NORTH-MI NRSHMIXG 310695 VERIZON NORTH-MI ONWYMIXG 310695 VERIZON NORTH-MI OSNKMIXG 310695 VERIZON NORTH-MI OVIDMIXG 310695 VERIZON NORTH-MI PALOMIXG 310695 VERIZON NORTH-MI PDVLMIXM 310695 VERIZON NORTH-MI PNTWMIXG
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Non-Rural Telephone Company (Non-Rural LEC) CLLI CODE 310695 VERIZON NORTH-MI POMPMIXG 310695 VERIZON NORTH-MI POSNMIXG 310695 VERIZON NORTH-MI PWPWMIXG 310695 VERIZON NORTH-MI QNCYMIXG 310695 VERIZON NORTH-MI RDNGMIXG 310695 VERIZON NORTH-MI RGCYMIXG 310695 VERIZON NORTH-MI RMUSMIXG 310695 VERIZON NORTH-MI RSCMMIXG 310695 VERIZON NORTH-MI RVDLMIXG 310695 VERIZON NORTH-MI RVNNMIXG 310695 VERIZON NORTH-MI SCHLMIXG 310695 VERIZON NORTH-MI SDNYMIXG 310695 VERIZON NORTH-MI SGTCMIXG 310695 VERIZON NORTH-MI SHLBMIXG 310695 VERIZON NORTH-MI SHPHMIXG 310695 VERIZON NORTH-MI SHRDMIXG 310695 VERIZON NORTH-MI SNTNMIXG 310695 VERIZON NORTH-MI SOHNMIXH 310695 VERIZON NORTH-MI SRLKMIXG 310695 VERIZON NORTH-MI STJHMIXG 310695 VERIZON NORTH-MI STLSMIXG 310695 VERIZON NORTH-MI STRGMIXG 310695 VERIZON NORTH-MI STWDMIXG 310695 VERIZON NORTH-MI SXLKMIXG 310695 VERIZON NORTH-MI TCMSMIXG 310695 VERIZON NORTH-MI THRRMIXH 310695 VERIZON NORTH-MI THRRMIXT 310695 VERIZON NORTH-MI TMPRMIXG 310695 VERIZON NORTH-MI TNLKMIXG 310695 VERIZON NORTH-MINORTH-MI TPTNMIXG 310695 VERIZON NORTH-MI TRRVMIXG 310695 VERIZON NORTH-MI UNCYMIXG 310695 VERIZON NORTH-MI UNINMIXG 310695 VERIZON NORTH-MI VANDMIXG 310695 VERIZON NORTH-MI VNDRMIXG 310695 VERIZON NORTH-MI VTBGMIXG 310695 VERIZON NORTH-MI WCSTMIXG 310695 VERIZON NORTH-MI WDLDMIXG 310695 VERIZON NORTH-MI WDMNMIXG 310695 VERIZON NORTH-MI WHPGMIXG 310695 VERIZON NORTH-MI WHTHMIXG 310695 VERIZON NORTH-MI WLKMMIXG 310695 VERIZON NORTH-MI WMTNMIXG
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Rural Telephone Company (Rural LEC) Full Study 310704 ACE TEL OF MICHIGAN Y 310669 ALLENDALE TEL CO Y 310675 BARAGA TEL CO Y 310676 BARRY COUNTY TEL CO Y 310678 BLANCHARD TEL ASSN Y 310679 BLOOMINGDALE TEL CO Y 310683 CARR TEL CO Y 310685 CHATHAM TEL CO - MI Y 310680 CHIPPEWA COUNTY TEL Y 310688 CLIMAX TEL CO Y 310672 COMM CORP OF MI Y 310691 DEERFIELD FARMERS Y 310692 DRENTHE TEL CO Y 310694 FARMERS DBA CHAPIN Y 310682 FRONTIER-MICHIGAN Y 310713 HIAWATHA TEL CO Y 310677 ISLAND TEL CO Y 310703 KALEVA TEL CO Y 310711 MIDWAY TEL CO Y 310714 OGDEN TEL CO Y 310717 ONTONAGON COUNTY TEL Y 310720 PENINSULA TEL CO -MI Y 310725 SAND CREEK TEL CO Y 310728 SPRINGPORT TEL CO Y 310732 UPPER PENINSULA TEL Y 310734 WALDRON TEL CO Y 310735 WESTPHALIA TEL CO Y 310737 WINN TEL CO Y
EXHIBIT BEXHIBIT B DESIGNATED AREA
LEC SAC Rural Telephone Company (Rural LEC) CLLI CODE 310705 CENTURY-NORTHN MICH. FLMOMIXI 310705 CENTURY-NORTHN MICH. KGSLMIXI 310702 CENTURYTEL MICHIGAN ALNSMIXJ 310702 CENTURYTEL MICHIGAN BNFLMIXI 310702 CENTURYTEL MICHIGAN BRLKMIXI 310702 CENTURYTEL MICHIGAN BRTSMIXI 310702 CENTURYTEL MICHIGAN CEDRMIXI 310702 CENTURYTEL MICHIGAN CRYSMIXI 310702 CENTURYTEL MICHIGAN EMIRMIXJ 310702 CENTURYTEL MICHIGAN EMPRMIXI 310702 CENTURYTEL MICHIGAN GLARMIXI 310702 CENTURYTEL MICHIGAN GLNEMIXI 310702 CENTURYTEL MICHIGAN HALEMIXA 310702 CENTURYTEL MICHIGAN HNORMIXI 310702 CENTURYTEL MICHIGAN HOPEMIXI 310702 CENTURYTEL MICHIGAN LKANMIXI 310702 CENTURYTEL MICHIGAN LKCYMIXI 310702 CENTURYTEL MICHIGAN LVRGMIXI 310702 CENTURYTEL MICHIGAN MRRTMIXI 310702 CENTURYTEL MICHIGAN MSTWMIXI 310702 CENTURYTEL MICHIGAN NWPTMIXI 310702 CENTURYTEL MICHIGAN PINCMIXJ 310702 CENTURYTEL MICHIGAN SLKHMIXI 310702 CENTURYTEL MICHIGAN STBYMIXI 310702 CENTURYTEL MICHIGAN SXLSMIXI 310702 CENTURYTEL MICHIGAN VCVLMIXI 310702 CENTURYTEL MICHIGAN WHMRMIXI 310671 CENTURYTEL MW-MI AUGRMIXJ 310671 CENTURYTEL MW-MI BRCLMIXI 310671 CENTURYTEL MW-MI BRNTMIXI 331067110671 CCENTURYTELENTURYTEL MWMW-MIMI CCHLKMIXIHLKMIXI 310671 CENTURYTEL MW-MI CHSNMIXI 310671 CENTURYTEL MW-MI LTFDMIXJ 310671 CENTURYTEL MW-MI MCSTMIXI 310671 CENTURYTEL MW-MI MSHVMIXI 310671 CENTURYTEL MW-MI OMERMIXJ 310671 CENTURYTEL MW-MI ORLNMIXI 310671 CENTURYTEL MW-MI SNFDMIXI 310689 CENTURYTEL-UPPER MI CDVLMIXG 310689 CENTURYTEL-UPPER MI DETRMIXG 310689 CENTURYTEL-UPPER MI GLVRMIXG 310689 CENTURYTEL-UPPER MI GRDNMIXG 310689 CENTURYTEL-UPPER MI KNRSMIXG 310689 CENTURYTEL-UPPER MI MNTQMIXG 310689 CENTURYTEL-UPPER MI PKFDMIXG 310689 CENTURYTEL-UPPER MI RDYRMIXG 310721 PIGEON TEL CO ALBAMIXJ 310721 PIGEON TEL CO LKNRMIXJ 310721 PIGEON TEL CO TWNGMI01 310726 SHIAWASSEE TEL CO BLOKMIXI 310738 WOLVERINE TEL CO MNGRMIXJ 310738 WOLVERINE TEL CO SNFRMIXI
EXHIBIT BEXHIBIT B EXHIBIT C
STATE OF MICHIGAN
BEFORE THE MICHIGAN PUBLIC SERVICE COMMISSION
* * * * *
IN THE MATTER OF THE APPLICATION ) OF CELLCO PARTNERSHIP AND ITS ) SUBSIDIARIES AND AFFILIATES TO ) Case No. ______AMEND ELIGIBLE ) TELECOMMUNICATIONS CARRIER ) DESIGNATION IN THE STATE OF ) MICHIGAN ) )
CERTIFICATION OF LINDA STEVENS
I, the undersigned, Linda Stevens, do hereby certify as follows:
1. I am the Associate Director – Finance for Cellco Partnership d/b/a Verizon
Wireless (“Cellco”). In this capacity, I am responsible for overseeing compliance with the eligible telecommunications carrier (“ETC”) obligations and requirements for Cellco Partnership d/b/a Verizon Wireless and each of its subsidiaries and affiliates in Michigan, including Alltel
Communications, LLC (formerly named Alltel Communications, Inc.) (collectively, “Verizon
Wireless”).
2. This Certification is submitted in support of the Application to Amend ETC
Designation in the State of Michigan (“Application”).
3. I have reviewed the Application and certify that the facts stated therein, of which I have personal knowledge, are true and correct to the best of my knowledge, information and belief.
A. Verizon Wireless’ Acquisition of Alltel
4. On January 9, 2009, Cellco acquired Alltel Communications, LLC (“Alltel”) and each of its subsidiaries and affiliates. Alltel is now a wholly-owned, indirect subsidiary of
EXHIBIT C Cellco. Cellco and each of its subsidiaries and affiliates in Michigan, including Alltel, operate
collectively under the Verizon Wireless name and the facilities and subscribers of each entity are
integrated into the Verizon Wireless operations.
5. United States Department of Justice (“DOJ”) and Federal Communications
Commission (“FCC”) approvals of Verizon Wireless’ acquisition of Alltel were conditioned on
Verizon Wireless’ divestiture of wireless telecommunications assets and subscribers in certain
markets where the transactions may have afforded Verizon Wireless concentrated market share.
In Michigan, Verizon Wireless was directed to divest assets and subscribers in a portion of the
service area where Alltel is currently designated as an ETC (the “Designated Area”). Verizon
Wireless will continue to provide wireless telecommunications services to its current and new
subscribers and in this divested market area with the facilities and FCC licenses that Verizon
Wireless owned and operated prior to its acquisition of Alltel.
6. Verizon Wireless’ acquisition of Alltel was also conditioned on the phase down of
receipt of federal high-cost universal service fund (“USF”) support over a five year period.
High-cost USF support will be reduced 20% per year over a five year period.1 The phase down
of high-cost USF support will not affect Verizon Wireless’ ability to provide Lifeline/Link Up
assistance discounts to qualified, low-income consumers during the phase down.
B. Verizon Wireless Will Continue to Satisfy the ETC Requirements
7. To qualify for ETC designation under 47 U.S.C. § 214(e)(1) and 47 C.F.R.
§ 54.201, a carrier must meet the following requirements:
The company is a “common carrier” under federal law;
1 Applications of Cellco Partnership d/b/a Verizon Wireless and Atlantis Holdings LLC for Consent to Transfer Control of Licenses, Authorizations, and Spectrum Manager and de Facto Transfer of Leasing Arrangements, WT Docket No. 08-95, Memorandum Opinion and Order and Declaratory Ruling, 23 FCC Rcd 17444, 17531-32 ¶¶ 196-97 (2008).
2 The company offers, or will be able to offer, the supported services or functionalities using its own facilities, or a combination of its own facilities and resale of another carrier’s services;
The company will advertise the availability and charges for the supported services using media of general distribution; and
The company will provide the supported services throughout its designated ETC service area upon reasonable request.
8. The Michigan Public Service Commission (“Commission”) is authorized to
designate ETCs, specifically including wireless carriers, consistent with the requirements of
47 U.S.C. § 214(e)(2).2
9. In addition to the ETC requirements set forth above, the Commission has also
adopted the FCC’s ETC designation and annual reporting requirements set forth at 47 C.F.R. §§
54.202 and 54.209.3
10. The Commission previously determined that Alltel satisfied the applicable ETC
designation requirements in Michigan.4 As established below, Verizon Wireless will continue to
satisfy each of the applicable ETC designation and annual reporting requirements in Michigan.
C. Verizon Wireless is a Common Carrier
11. As a Commercial Mobile Radio Service (“CMRS”) provider, Verizon Wireless is defined as a common carrier under federal law.5
2 In the matter, on the Commission’s own motion, to examine the Commission’s role in eligible telecommunications carrier designations, Case No. U-14530, Order, p. 13 (Oct. 18, 2005) (“Adoption Order”). 3 Adoption Order, pp. 12, 14; In the matter, on the Commission’s own motion, to examine the Commission’s role in eligible telecommunications carrier designations, Case No. U-14530, Order, Attachment A (Apr. 13, 2006) (“Checklist Order”). 4 In the matter of the application of Alltel Communications, Inc., for designation as an eligible telecommunications carrier pursuant to Section 214(e)(2) of the Communications Act of 1934, Case No. U-13765, Opinion and Order (Sept. 11, 2003) (“Alltel Designation Order”). 547 C.F.R. § 20.9(a)(7).
3 D. Verizon Wireless Will Continue to Provide Each of the Supported Services
12. Verizon Wireless will continue to provide the supported services using its own network infrastructure consisting of antennas, cell-sites, towers, trunking, mobile switching and interconnection facilities. Verizon Wireless provides each of the nine supported services or functionalities set forth in 47 C.F.R. § 54.101(a)(1)-(9) throughout the Designated Area as follows:
Voice-grade access to the public switched telephone network
13. Verizon Wireless provides voice-grade access (i.e., the ability to make and receive calls with a minimum bandwidth of 300 to 3500 Hertz) to the public switched telephone network pursuant to 47 C.F.R. § 54.101(a)(1).6
Local Usage
14. Each of Verizon Wireless’ generally available voice service offerings includes local usage pursuant to 47 C.F.R. § 54.101(a)(2).7 Unlimited local usage is not required of any
ETC8 and the FCC has determined that a wireless carrier’s inclusion of local usage in a variety of service offerings satisfies the Section 54.101(a)(2) obligations.9
6Federal-State Joint Board on Universal Service, CC Docket No. 96-45, Report and Order, 12 FCC Rcd 8776, ¶¶ 63-64 (1997) (“First Report and Order”); see 47 C.F.R. § 54.101(a)(1). 747 C.F.R. § 54.101(a)(2). 8In the Matter of Federal-State Joint Board of Universal Service, CC Docket No. 96-45, Order and Order on Reconsideration, 18 FCC Rcd 15090, ¶ 14 (2003) (“July 2003 Order”). 9Virginia Cellular, LLC Petition for Designation as an Eligible Telecommunications Carrier In the Commonwealth of Virginia, CC Docket No. 96-45, Memorandum Opinion and Order, 19 FCC Rcd 1563, ¶ 20 (2004) (“Virginia Cellular”).
4 DTMF signaling or its functional equivalent
15. Verizon Wireless utilizes out-of-band digital signaling and in-band multi-
frequency signaling, which is the functional equivalent of dual-tone multi-frequency signaling
(DTMF), in satisfaction of 47 C.F.R. § 54.101(a)(3).10
Single-party service or its functional equivalent
16. Verizon Wireless offers the functional equivalent of single-party service by providing a dedicated message path for the length of a user’s particular transmission in satisfaction of 47 C.F.R. § 54.101(a)(4).11
Access to emergency services
17. Verizon Wireless provides access to emergency services in satisfaction of 47
C.F.R. § 54.101(a)(5). Verizon Wireless has deployed Phase I and Phase II E911 service for all
facilities serving Verizon Wireless customers within the Designated Area.
Access to operator services
18. Verizon Wireless will provide all of its customers with access to operator
services, provided either by Verizon Wireless or other entities (e.g. LECs, IXCs, etc.), in
satisfaction of 47 C.F.R. § 54.101(a)(6).12
Access to interexchange service
19. Verizon Wireless provides each of its customers with access to interexchange
service in satisfaction of 47 C.F.R. § 54.101(a)(7). On most of Verizon Wireless’ rate plans,
interexchange calls can be made without incurring an additional toll charge.
10First Report and Order, ¶ 71. 1147 C.F.R. § 54.101(a)(4); First Report and Order, ¶ 62. 12First Report and Order, ¶ 75; 47 C.F.R. § 54.101 (a)(6).
5 Access to directory assistance
20. Verizon Wireless provides all of its customers with access to directory assistance
by dialing either “411” or “Area Code + 555-1212” in satisfaction of 47 C.F.R. § 54.101(a)(8).
Toll limitation for qualifying low-income consumers
21. Verizon Wireless’ Lifeline service offering includes the ability to make long distance calls without incurring a separate toll charge in satisfaction of 47 C.F.R. § 54.101(a)(9).
E. Verizon Wireless Will Continue to Advertise the Availability of the Supported Services and Associated Charges
22. Verizon Wireless advertises the availability of the supported services and the
corresponding charges in a manner that fully informs the general public within the Designated
Area of both the available services and the associated rates. Verizon Wireless advertises its
services through a variety of advertising media, including newspapers, television, radio, public
exhibits and displays and the Verizon Wireless website (www.verizonwireless.com).
23. In compliance with 47 C.F.R. § 54.405(b), Verizon Wireless will also continue to publicize the availability of Lifeline and Link Up assistance in a manner designed to reach those likely to qualify for the assistance, including advertising on its website and in local newspapers in the Designated Area. Consistent with Checklist Order, Attach. A, Item 5.c, Exhibit F contains sample advertisements and informational materials that Verizon Wireless currently provides to prospective Lifeline/Link Up subscribers.
F. Verizon Wireless Continues to Satisfy the Additional ETC Criteria Adopted by the Commission
24. Verizon Wireless will also continue to satisfy the FCC’s additional ETC
designation and annual reporting requirements set forth at 47 C.F.R. §§ 54.202 and 54.209,
which were adopted by the Commission in the Adoption Order and are summarized in Checklist
Order, Attach. A.
6 G. Commitment and Ability to Provide the Supported Services
25. Verizon Wireless will continue to offer and provide service in response to all
reasonable requests for service pursuant to the multi-step process set forth in 47 C.F.R.
§ 54.202(a). Verizon Wireless will provide service on a timely basis to requesting customers
within its existing coverage areas.
26. If a request comes from a customer residing within the Designated Area, but
outside of Verizon Wireless’ current coverage area, it will provide service within a reasonable
period of time, if service can be provided at reasonable cost pursuant to the six-step process set
forth in 47 C.F.R. § 54.202(a) as follows:
1. Modifying or replacing the customer’s wireless handset equipment.
2. Deploying a roof-mounted antenna or other network equipment at the customer’s premises.
3. Adjusting the nearest cell site.
4. Adjusting the network or customer equipment.
5. Reselling services of another carrier, including via a roaming arrangement.
6. Employing, leasing or constructing an additional cell site, cell-extender, repeater, or similar equipment.
27. Verizon Wireless will also continue to annually report unfulfilled requests for service within the Designated Area and describe in detail how it attempted to provide service, consistent with 47 C.F.R. § 54.209(a) and Checklist Order, Attach. A, Item 3.h.
H. Service Improvement Plan
28. Verizon Wireless will continue to implement and report progress in connection
with the service improvement plan Alltel previously filed with the Commission pursuant to
Checklist Order, Attach. A, Item 3. The plan describes projected capital expenditures and
service improvements to Verizon Wireless’ telecommunications facilities that serve the
7 Designated Area. The plan also describes operating expenses Verizon Wireless will continue to
incur for the upgrading and maintaining of its network facilities serving the Designated Area.
The plan remains flexible and subject to change in response to general consumer demand, changes in technology, network integration and other appropriate factors. The priority under
which each cell site or other infrastructure is to be constructed or deployed is also subject to change depending upon requests for service and other market factors.
29. Verizon Wireless will continue to file an annual report by June 1 detailing its progress toward completion of service improvement projects consistent with 47 C.F.R.
§ 54.209(a) and Checklist Order, Attach. A, Item 3.
I. Ability to Remain Functional in Emergency Situations
30. Verizon Wireless’ network serving the Designated Area is designed to remain
functional in emergency situations, and consistent with Checklist Order, Attach. A, Item 4,
Verizon Wireless provides the following information demonstrating its ability to do so. Verizon
Wireless has adequate amounts of back-up power to provide functionality without an external
power source, is able to reroute traffic around damaged facilities, and is capable of managing
traffic spikes resulting from emergency situations.
31. Verizon Wireless has deployed fixed and portable back-up power generators at
various locations throughout its network that can be deployed in emergency situations. These
back-up power generators are capable of keeping a cell site up and running until power is
restored to the cell site, a portable generator is moved to the site, system changes are made to
reroute traffic or a cell site on wheels (“COW”) is deployed. Verizon Wireless tests its back-up
power generators regularly to ensure functionality. As required by Checklist Order, Attach. A,
Item 4.b, Verizon Wireless estimates that it has approximately eight hours of back-up power, on average, available to its cell sites in Michigan.
8 32. Verizon Wireless is capable of and will reroute traffic around damaged or out-of-
service facilities by changing call routing translations as needed. Verizon Wireless is also able to
deploy COWs as temporary cell sites when existing facilities are damaged or out of service for
longer periods of time. Further, by changing call routing translations or deploying COWs,
Verizon Wireless is able to manage traffic spikes throughout its network. As a long-term
solution for managing increased traffic levels and traffic spikes, Verizon Wireless increases
capacity at its cell sites, switches, and transport facilities.
33. Pursuant to 47 C.F.R. § 54.209, Verizon Wireless will continue to annually certify
that it maintains the ability to function in emergency situations consistent with Checklist Order,
Attach. A, Item 4 and will continue to report service outages consistent with Checklist Order,
Attach. A, Item 3.g.
J. Consumer Protection and Service Quality
34. Verizon Wireless will continue to comply with applicable consumer protection
and service quality standards.
35. Checklist Order, Attach. A, Item 5.a requires an ETC applicant to provide a copy
of its policies for consumer privacy protections. A copy of Verizon Wireless’ consumer privacy
protection policy is attached as Exhibit G.
36. Verizon Wireless is required to adhere to the CTIA Consumer Code for Wireless
Service. See 47 C.F.R. § 54.202(a) and Checklist Order, Attach. A, Item 5.b. Verizon Wireless
abides by the CTIA Consumer Code13 for its entire wireless operation across the country, not
simply those states in which it seeks ETC status. To maintain CTIA Consumer Code
compliance, a wireless carrier is required to (1) disclose rates and terms of conditions of service;
(2) make maps available showing where service is generally available; (3) provide contract terms
13See http://files.ctia.org/pdf/ConsumerCode.pdf.
9 to customers and confirm changes in service; (4) allow a trial period for new service; (5) provide
specific disclosures in advertising; (6) separately identify carrier charges from taxes on billing
statements; (7) provide customers the right to terminate service for changes to contract terms; (8)
provide ready access to customer service; (9) promptly respond to consumer complaints received
from government agencies; and (10) abide by policies for protection of consumer privacy.
Verizon Wireless’ voluntary commitment to the CTIA Consumer Code is powerful evidence of
its determination to protect consumer interests and achieve the highest quality of service.14
37. Verizon Wireless will continue to annually certify its compliance with applicable
consumer protection and service quality standards as required by Checklist Order, Attach. A,
Item 5, and annually report the number of customer complaints per thousand handsets pursuant
to 47 C.F.R. § 54.209(a) and Checklist Order, Attach. A, Item 3.i.
K. Comparable Local Usage Plan
38. Verizon Wireless will continue to provide a comparable local usage plan pursuant to 47 C.F.R. § 54.202(a). Consistent with Checklist Order, Attach. A, Item 6.a, a summary of
Verizon Wireless’ current generally available rate plans is attached at Exhibit H. The most current information about the generally available rate plans is always available at www.verizonwireless.com. Verizon Wireless’ rate plans do not differ within Michigan.
14 At the time of adoption, FCC Commissioner Abernathy lauded the wireless industry’s voluntary initiative to establish consumer protection and service quality standards under the CTIA Consumer Code: “This code exists because competition is driving wireless carriers to better serve consumers and increase customer loyalties. At the end of the day, the industry’s willingness to adopt a voluntary code of conduct avoids the need for costly regulatory oversight while delivering greater value to wireless customers. I believe the Code will ensure that consumers will understand wireless service and rate plan options thus allowing more informed choices when purchasing wireless services. This is a win-win for consumers.” Statement of Commissioner Kathleen Q. Abernathy In Response to CTIA Consumer Code for Wireless Service (September 9, 2003) (http://fjallfoss.fcc.gov/edocs_public/attachmatch/DOC-238760A1.pdf).
10 39. All of Verizon Wireless’ generally available service offerings include local
calling areas that are substantially larger than those offered by the incumbent LECs (including nationwide calling in most Verizon Wireless rate plans). Thus, consumers have the opportunity
to select a rate plan that best meets their needs based on the amount of local usage (minutes of
use) available within the larger local calling area of each plan.
40. Verizon Wireless will continue to annually certify that it is offering a comparable
local usage plan pursuant to 47 C.F.R. § 54.209(a) and Checklist Order, Attach. A, Item 6.
L. Equal Access
41. Checklist Order, Attach. A, Item 7 asks whether a carrier has provided
information regarding its ability to become the sole ETC and serve all of the area’s customers.
As described above, Verizon Wireless has demonstrated its ability to continue providing service
upon reasonable request throughout the Designated Area and will continue to do so as long as it
is designated as an ETC. In addition, Verizon Wireless acknowledges that the FCC may require
it to provide equal access to long distance carriers in the event that no other ETC is providing
equal access within the Designated Area. Consistent with 47 C.F.R. § 54.209(a), Verizon
Wireless will continue to file an annual certification acknowledging this requirement.
M. Amending the ETC Designation Will Serve the Public Interest
42. The Commission has recognized that the designation of wireless ETCs “is in the
public interest because it is likely to promote competition and provide benefits to customers in
rural and high-cost areas by increasing customer choice, while promoting innovative services
and new technologies, and encouraging affordable telecommunications services.” Alltel
Designation Order, p. 11.
43. Amending the ETC designation will continue to provide Michigan consumers
with the tangible public interest benefits previously identified by the Commission and will allow
11 all Verizon Wireless subscribers within the Designated Area to benefit from Verizon Wireless’
assumption of universal service obligations and investment of federal high-cost universal service
support in its integrated network. Access to federal universal service support will continue to
enable Verizon Wireless to improve service quality and coverage in areas that it currently serves
and to expand its services into areas that would not be economically feasible to serve absent
explicit universal service support. This will continue to provide consumers with more competition and make it more likely that high cost areas of the State will have access to essential telecommunications services and infrastructure.
44. Verizon Wireless will also continue to offer qualifying, low-income consumers a choice in their Lifeline/Link Up provider. The mobility of wireless service provides qualifying
Lifeline customers an alternative means of communications that they may not currently enjoy.
45. Improving and expanding the choices available to consumers will not only strengthen inter-modal wireless/wireline competition but also increase intra-modal wireless competition to the benefit of telecommunications customers throughout Michigan. Increased competition in rural and high cost areas provides incentives to incumbent service providers to achieve new operating efficiencies and introduce additional choices, higher quality and better value to their customers.
46. Designation of wireless ETCs affords consumers the unique advantages of mobility. The FCC has recognized the unique advantages of mobility when it stated:
[T]he mobility of telecommunications assists consumers in rural areas who often must drive significant distances to places of employment, stores, schools, and other critical community locations. In addition, the availability of a wireless universal service offering provides access to emergency services that can mitigate the unique risks of geographic isolation associated with living in rural communities.15
15Virginia Cellular, ¶ 29.
12 47. Because wireless carriers, like Verizon Wireless, generally offer local calling
areas that are significantly larger than those of the incumbent LECs, its customers are subject to the elimination of toll charges for a significant number of calls.
48. Enhanced services that are offered at no extra cost as part of Verizon Wireless’ service offerings, such as voicemail, caller ID, three-way calling, call forwarding, and call waiting, tangibly benefit rural customers and are unique advantages of Verizon Wireless’ service that will provide a public interest benefit.
N. Lifeline and Link Up
49. Granting this Application will also ensure that Verizon Wireless is able to offer
Lifeline/Link Up assistance to new and current subscribers of any of its subsidiaries and affiliates
serving the Designated Area in Michigan. Amending the ETC Designation will allow Verizon
Wireless to continue providing Lifeline/Link Up assistance to all qualified, low-income
subscribers throughout the entire Designated Area.
I certify that the foregoing is true and correct to the best of my knowledge, information
and belief.
13
EXHIBIT D
EXHIBIT E
Irene Flannery Marlene H. Dortch Vice President – High Cost & Low Income Office of the Secretary Division Federal Communications Commission Universal Service Administrative Company 445 – 12th Street, S.W. 2120 L Street, N.W. Washington, D.C. 20554 Suite 600 Washington, D.C. 20037
Irene Flannery Vice President – High Cost & Low Income Division Universal Service Administrative Company 444 Hoes Lane RRC 4A1060 Piscataway, NJ 08854
Re: CC Docket No. 96-45, WC Docket No. 09-197 Federal-State Joint Board on Universal Service 47 C.F.R. §§ 54.313 & 54.314 Certification Cellco Partnership d/b/a Verizon Wireless
Ms. Dortch and Ms. Flannery:
The Michigan Public Service Commission (“Commission”) has issued an order amending the eligible telecommunications carrier (“ETC”) designation previously granted to Alltel
Communications, Inc. (“Alltel”) in the State of Michigan. The ETC designation is now held in the name of Cellco Partnership d/b/a Verizon Wireless, on behalf of itself and its subsidiaries and affiliates offering wireless telecommunications services in the State of Michigan (collectively,
“Verizon Wireless”). The Commission’s Order amending the ETC designation is enclosed for your reference.
This letter constitutes the Commission’s certification to the Federal Communications
Commission (“FCC”) and Universal Service Administrative Company (“USAC”) that all federal
EXHIBIT E high-cost universal service support provided to Verizon Wireless will be used only for its intended purposes under 47 U.S.C. § 254(e).
Verizon Wireless has certified to the Commission that all federal high-cost universal service support received in Michigan will be used pursuant to 47 U.S.C. § 254(e).
Accordingly, the Commission hereby certifies pursuant to 47 C.F.R. §§ 54.313(d) and
54.314(d) that all federal high-cost universal service support received by Verizon Wireless will be used only for the provision, maintenance, and upgrading of facilities and services for which the support is intended.
If you have any questions or concerns regarding this certification, please contact me at your convenience.
By the Commission
Enclosure cc: Verizon Wireless
2675613v1
EXHIBIT E EXHIBIT F
EXHIBIT F
SAMPLE ADVERTISEMENT AND INFORMATIONAL MATERIAL FOR PROSPECTIVE LIFELINE/LINK UP CUSTOMERS
EXHIBIT G
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Verizon is Committed to Protecting Your Privacy Privacy Policy Summary Protecting our customers' privacy has long been an important priority at Verizon. We are committed to maintaining strong and meaningful Privacy Policy privacy protections for customers. The privacy of your information is a significant responsibility and we value the trust you place in us. A Message from Verizon's CEO Tips for Guarding Your Information Our privacy policy is designed to inform you about the information we collect, how we use it, and your options with regard to that FiOS TV Subscriber Privacy Notice collection and use. Browser Policy Statement
Your California Privacy Rights This policy applies to Verizon customers in the United States and to visitors to Verizon Web sites. It does not apply to Verizon Business customers outside the United States. For these customers, Verizon Business policies are set forth at Your Ohio Rights & Responsibilities http://www.verizonbusiness.com/terms/. Also, contracts between Verizon and its customers (both U.S. and international) may contain additional privacy-related terms and conditions. With the exception of Verizon Business international customers, this policy applies across the Verizon family of companies and the products and services they provide including wired (landline) and wireless communications services, and Internet and television services. TRUSTe Privacy Program
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Verizon FiOS TV The TRUSTe seal confirms Verizon Wireless that Verizon is a licensee of the TRUSTe Privacy Program. TRUSTe is an Back to Summary independent organization that seeks to build users' trust and confidence in the Information We Collect and How We Use It Internet by promoting the We collect and use information about you in the following ways: use of fair information practices. Verizon wants you to feel confident about your Ordering Information: privacy when you use our Web sites When you place an order for Verizon products or services, we collect information from you that we use to deliver, provide, confirm, (verizon.com, verizonmarketing.com, change, bill, monitor, and repair those products or services and to resolve issues with your order or with our products and services. The verizonwireless.com, mci.com, information we collect may include your name and address and the telephone numbers and email addresses where you may be reached, verizonbusiness.com, vzw.com, as well as Social Security Number or payment information necessary to establish credit or set up billing. We also use this information to vzwshop.com, and verizon.net) so we ask establish your customer account, maintain a record of the products and services you buy from us, and maintain billing records for your TRUSTe to review these sites to ensure account. We may use your address, e- mail address, and phone number information to contact you about products and services that we compliance with its guidelines. offer. Please contact us if you have questions Customer Service Inquiries: or concerns regarding our privacy policy. When you speak with Verizon customer service or perform an online transaction on one of our Web sites, your records will be accessed If you have not received to better help you with your inquiry. When you call us or use the "Live Chat" feature on our Web sites, your interaction may be monitored acknowledgement of your inquiry or your or recorded. This monitoring or recording helps us train employees and provide high-quality customer service. inquiry has not been addressed satisfactorily, you should contact TRUSTe Transactional Information: who then will serve as a liaison to help We collect information about your use of the products and services we offer. Information such as call records, service usage, traffic data, resolve your concerns. service options you choose, and other such information you provide may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. This information also may be used for other purposes such as The TRUSTe program covers only providing you with information about product or service enhancements, determining your eligibility for new products and services, and information that is collected through marketing to you based on your use of the products and services you already have, subject to any restrictions required by law. This Verizon's Web sites and does not cover transactional information also may be used to help us improve our services; research and develop new products; provide and offer information that may be collected through promotions and service offerings; and protect our networks, services and users from fraudulent, abusive, or unlawful uses. software downloaded from the sites.
Information Provided to Us by Third Parties: When you apply for service with us, we may obtain credit information about you from an outside credit reporting agencies to help us with Better Business Bureau OnLine customer authentication and credit-related decisions. We also may purchase demographic data from third-party providers that we use to better direct specific offers to you, and may obtain email lists from third parties to provide those on the lists with information about Verizon is accredited by the Better Verizon's latest offerings and promotions. We also collect email addresses of third parties through "refer-a-friend" options on some of our Business Bureau OnLine (BBBOnLine) Web sites. We use those email addresses to forward the marketing information for which the friend was referred.
The BBBOnLine seal Information Collected When Using Verizon Services to Access the Internet: confirms that Verizon If you subscribe to Verizon Internet access services such as Verizon Online High Speed Internet , Verizon FiOS Internet or Verizon is an accredited Wireless Mobile Broadband and Mobile Web services, we may automatically measure and monitor network performance and the business that abides performance of your Internet connection to improve your, or our, overall service levels. If you contact us for service support, we also may by the BBB's Code of Business Practices. access information about your computer or other device settings in order to provide customized technical support or to install specific This Code represents sound advertising applications or services that you use or that are necessary to the applications or services you use. and selling practices that enhance
customer trust and confidence in a Information Collected When on Verizon Web Sites: business. With regard to safeguarding When you browse Verizon Web sites, information is collected about your computer and your visit. In addition, data about your browsing privacy, the BBB Code requires and buying activity is collected as you interact with our Web sites. This information does not identify you personally. We may collect and accredited businesses to protect any data use your IP address and the Web site address of your point of entry to our sites, as well as other information about your connection, they collect against mishandling and including your computer's browser and platform type and your Internet connection speed. We use this information to monitor statistics fraud, collect personal information only as such as how many people visit our Web sites; which pages people visit on our sites and how much time is spent on each page; which needed, and respect the preferences of Web domains our visitors come from and which browsers are used to visit our sites. customers regarding the use of their
information. See more information about the tools we or third parties acting on our behalf use to collect this information, such as "cookies" and "web beacons"
Verizon Marketing Using Information Collected on Verizon Sites: Verizon and its vendors also use information collected on Verizon Web sites (discussed above) for other Verizon-related purposes, such as delivering more relevant Verizon marketing messages on our Web sites, on third-party Web sites, or on other Verizon services or devices. We use this information in order to, among other things, ensure that you see the correct products and pricing applicable to the geographic area in which you live, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, and to understand the effectiveness of our advertising. We also may use this information to assess the effectiveness of
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our sites and to help you should you request help with navigation problems on these sites.
Certain authorized Verizon vendors may help us with the delivery of Verizon marketing messages by placing and reading cookies. We require that these vendors participate in the opt-out process established by the Network Advertising Initiative (NAI). To learn more or to limit the automatic collection of information by these parties, you may visit the NAI advertising industry site and opt out of this collection. Please note that this opt-out is cookie-based. If you buy a new computer, change Web browsers or delete cookies, you will need to perform the opt-out task again. Please also note that the NAI opt-out does not work on many wireless devices, wireless portals, or wireless Web sites today. If you do not want information to be collected for Verizon marketing purposes from services such as the Verizon Wireless Mobile Web, you should not use those particular services.
You also can limit the automatic collection of certain information by our or other Web sites. Most Internet browsers residing on computers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored.
See more information about deleting or disabling cookies
Please note that disabling cookies may prevent you from using specific features on our sites, such as ordering products or services and maintaining an online account.
Third-Party Advertising: You may see third-party advertisements on some Verizon Web sites, services, or devices.
Third-party advertisements are chosen by ad servers or ad networks that may place or access cookies on your computer hard drive and may collect anonymous information about your visit on our Web sites. The third-party advertisers who provide these ads may use this information to provide you with advertising on our Web sites, on other Web sites, or on other Verizon services or devices. This advertising could be tailored to the interests the advertisers have inferred from your browsing of our sites and/or your interaction with other Web sites where these ad servers or networks also are present. Information that identifies you personally is not collected unless you provide it directly to the advertiser.
We also may give third-party advertisers the ability to tailor their ads on our or other Web sites or on other Verizon services or devices using demographic and interest information we provide to them in a form that does not personally identify you.
Please note that when you respond to or click on a particular advertisement, an ad server or ad network may conclude that you fit within a particular audience it is trying to reach and may later use that information to deliver a targeted ad on our Web sites or on other sites.
Third-party ad servers or ad networks operating on Verizon Web sites must participate in the opt-out process established by the Network Advertising Initiative (NAI). To learn more or to limit the automatic collection of information by these parties, you may visit the NAI advertising industry site and opt out of this collection. Please note that this opt-out is cookie-based. If you buy a new computer, change Web browsers or delete cookies, you will need to perform the opt-out task again. Please also note that the NAI opt-out does not work on many wireless devices, wireless portals, or wireless Web sites today. If you do not want information collected to be used to deliver more relevant ads on services such as the Verizon Wireless Mobile Web, you should not use those particular services. Verizon does not have control over or access to any information contained in the cookies that are set on your computer by ad servers, ad networks or third-party advertisers.
Verizon does not gather information from your use of our broadband access services to determine your Web surfing activities across non-Verizon sites for the purpose of providing you with interest-based advertisements. If Verizon engages in this type of online behavioral advertising, we will provide you with clear and meaningful notice of our practice and obtain your affirmative consent.
Other Information: We collect additional information from you when you send us an email or otherwise request information from us, when you agree to participate in surveys or provide other feedback to us regarding our products or services, when you register to receive news or public policy updates, or when you apply for a job with or a grant from Verizon. We use this information only for the purpose for which you provide it.
When you contact us seeking information about products and services or when you enter a Verizon-sponsored or affiliated contest, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future.
When you establish an online account with us, we maintain information about your user identification and password, as well as answers to secret questions you choose for your use in case of a lost password. This information is used to authenticate you when you sign in to your account.
If you provide information to us in the context of an event that Verizon sponsors with another organization, such as a contest or sweepstakes, or if you register on a co-sponsored site, you also may be providing information to the co-sponsor. You should refer to that co-sponsor's privacy policy for information about its practices.
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Information We Share Information Shared Within the Verizon Family of Companies: Verizon shares customer information within our family of companies for marketing purposes unless you advise us not to. Sharing this information allows us to provide you with the latest information about our products and services and to offer you our latest promotions. Special provisions apply with respect to sharing of FiOS TV customer information among affiliates.
There are additional important protections that apply with regard to certain information we collect and maintain about the telecommunications and Voice over Internet Protocol (VoIP) services you buy from us and how you use them. This information is categorized by the federal government as Customer Proprietary Network Information or CPNI. Specific laws govern our sharing and use of this type of information.
Verizon Wireless residential customers and Verizon Telecom residential and small business customers receive a privacy notice regarding CPNI when they first order service and every two years thereafter. For more information, please read the Verizon Telecom and Verizon Wireless CPNI notices. As described in more detail in the notices, you may choose to opt out of the sharing of your CPNI within the Verizon family of companies for certain marketing purposes.
National, major and government account customers of Verizon Wireless and corporate and government customers of Verizon Business in the United States receive a CPNI consent form or service agreement requesting affirmative approval to share CPNI information. As described in the request, you may decline or withdraw CPNI consent by not signing the consent form or by following instructions in the consent form or service agreement. Your choice on CPNI consent will remain in effect unless you change it.
In Arizona, as required by state law, Verizon Wireless does not share your CPNI within the Verizon family of companies unless you provide consent using a form. Customers who provide such consent are reminded annually of their current CPNI choices.
Please note that if you remain a retail customer of MCI, your CPNI will not be shared within the Verizon family of companies for marketing purposes except to provide you with information about other services of the type you currently buy from us. In addition, when you are speaking with a customer service representative, we may ask your permission to review your records, including your CPNI, to provide you with information about the full array of services provided by the Verizon family of companies.
Information Shared Outside the Verizon Family of Companies: Verizon uses vendors and partners to help us offer, provide, repair and bill for services we deliver to you. We share information with those vendors and partners to the extent necessary for them to perform work on our behalf or to participate in joint marketing offers with Verizon. For example, we may provide your credit card information and billing address to our credit card processing company solely for
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the purpose of processing payment for a transaction you have requested. In our contracts with vendors and partners, we require them to protect the privacy and security of Verizon customer information we may provide to them and to limit their use of this Verizon customer data to the purposes for which it was provided. They may not use this information for their own marketing purposes.
Verizon provides the names, addresses and telephone numbers of landline telephone subscribers to directory publishers and directory assistance services unless a non-published or non-listed phone number has been requested.
We may disclose information that individually identifies our customers in certain circumstances, such as:
to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect our rights or property, or the safety of our customers or employees; to protect against fraudulent, abusive, unauthorized or unlawful use of or subscription to our products and services and protect our network, services and users from such use; to advance or defend against legal claims, in court and elsewhere; to credit bureaus or collection agencies in order to obtain payment for Verizon billed products and services; to a third-party that you have authorized to verify your account information; to outside auditors and regulators; or with your consent.
Except as explained in this privacy policy or in agreements with our customers, Verizon does not sell, license or share information that individually identifies our customers, people using our networks, or Web site visitors with others outside the Verizon family of companies for non-Verizon purposes without your consent.
If you purchase services offered jointly by Verizon and one of our partners, customer information may be received by both Verizon and our partner that is providing your service. Each company's privacy policy may apply.
If Verizon enters into a merger, acquisition or sale of all or a portion of its assets or business, customer information will also be transferred as part of or in connection with the transaction.
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How to Limit the Sharing and Use of Your Information You have choices about how Verizon shares and uses information.
Customer Proprietary Network Information (CPNI):
You may choose whether to allow Verizon to share your CPNI within the Verizon family of companies for marketing categories of services other than those you currently have. This choice will remain in effect unless you change it. Verizon customers who do not want their landline CPNI data shared with affiliated companies may call us at the state-specific toll-free telephone number we provide. Verizon Wireless mass-market customers who do not want their wireless CPNI data shared with affiliated companies may call 1-800-333-9956 and follow the voice prompts. National and major account customers of Verizon Wireless and corporate and government customers of Verizon Business in the United States may decline or withdraw CPNI consent by following the instructions in their service agreements or CPNI consent forms with Verizon Wireless or Verizon Business.
Telemarketing: Federal "Do Not Call" laws allow you to place residential landline and wireless phone numbers on the National Do Not Call Registry to prevent telemarketing calls to those numbers. If you would like to add your numbers to this list, you may do so by calling 1-888-382-1222, or by visiting www.donotcall.gov.
You should be aware that even if you add your number(s) to the federal or a state Do Not Call list, most telemarketing laws allow companies to contact their own customers. If at any time you would like to be removed from Verizon's residential telemarketing list, please let us know by contacting a Verizon customer service representative at 1-800-VERIZON. Verizon Wireless maintains its own separate Do Not Call list. If you would like to be removed from the Verizon Wireless telemarketing list, please let us know by contacting a Verizon Wireless customer service representative at 1-800-922-0204. Please allow 30 days for your telephone number to be removed from any sales programs that are currently underway.
Marketing Email, Postal Mail and Door-to-Door Calls: You may opt out of receiving marketing-related emails from Verizon by visiting our "Unsubscribe" site and providing the requested information. You may opt out of receiving marketing-related emails from Verizon Wireless by contacting a Verizon Wireless customer service representative at 1-800-922-0204. You may also opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of any marketing email you receive from Verizon or Verizon Wireless.
You may opt out of receiving marketing-related postal mailings or prevent door-to-door marketing solicitations from Verizon by calling a customer service representative at 1-800-VERIZON. You may opt out of receiving marketing-related postal mailing or prevent text message marketing by Verizon Wireless by calling a Verizon Wireless customer service representative at 1-800-922-0204. Text message solicitations from Verizon Wireless also contain an "unsubscribe" feature that you can use to prevent any further text message marketing messages from us.
Web Site Cookies: As described in more detail in the "How to Delete or Disable Cookies" section, you may opt out of the automatic collection of information by certain Web sites by deleting or disabling cookies on your computer or you may opt out of the automatic collection of information by third-party advertisers by visiting the Network Advertising Initiative opt-out site.
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Additional Information for Wireless Customers Verizon Wireless understands that advances in wireless technology, especially the growing availability of location-based services, bring new concerns about how customer information is used and shared. We provide our wireless customers with clear notice regarding how these types of services work and require that they make the choice about whether specific location-tracking features available on their phones are turned on when using their wireless phones. Customers are given the opportunity to choose where and when to turn specific location-based services on and off.
See more information about privacy features and controls available for Verizon Wireless location-based services
Verizon Wireless does not support or participate in the development of a national wireless phone number directory. We do not publish directories of our customers' wireless phone numbers, and we do not provide or make them available to third parties for listing in directories unless you request that we do so.
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Additional Information for FiOS TV Service Customers Specific cable-related privacy protections apply to Verizon's collection, use and disclosure of personally identifiable information about our
http://www22.verizon.com/about/privacy/policy/ 9/23/2010 Verizon | About Verizon - Privacy Policy Page 4 of 5
FiOS TV subscribers. We provide you with a FiOS TV privacy notice regarding these specific protections when you first order FiOS TV service and annually thereafter. The FiOS TV privacy notice describes, among other things, the nature of the personally identifiable information we collect, how we may use this personally identifiable information, and under what circumstances and to whom we may disclose personally identifiable information.
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Keeping Children Safe Verizon recognizes that online service providers must be vigilant in protecting the safety and privacy of children online. We do not knowingly market to or solicit information from children under the age of 13.
Verizon strongly supports educating parents and young Internet users on safe viewing practices and we offer a variety of tools to help children and parents avoid encountering objectionable content or communications while using our services.
See more information about the free parental controls available for your use with Verizon Internet services, Verizon Wireless services and FiOS TV services
Regrettably, there are those who use the Internet to view, store and distribute child pornography (or who engage in other types of illegal activity involving children). Child pornography is subject to severe criminal penalties and using the Verizon network to view, store or distribute it violates our service contracts. The Verizon network may not be used by customers in any manner for the storage, transmission or dissemination of images containing child pornography and we will report any instances of such activity of which we become aware to the appropriate law enforcement authorities.
We want to help make the Internet safe for everyone. If you have a complaint about child pornography, the soliciting of children for sexual activity, or any other illegal or inappropriate activity involving children on a Verizon service, you can report it to us by sending an email to [email protected]. If you do send us a report pertaining to child pornography, please include the words "child porn" in the subject line of your email. You can also make a report directly to the National Center for Missing and Exploited Children through its CyberTipline located at www.cybertipline.org.
Additional Internet safety resources and information are available at:
z http://www.netsmartz.org/ z http://www.wiredsafety.org/ z http://www.getnetwise.org/
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Information Security Verizon has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we maintain, including Social Security Numbers. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our security practices and policies, access to personally identifiable information is authorized only for those who have a business need for such access, and sensitive records are to be retained only as long as necessary for business or legal needs and destroyed before disposal.
Although we work hard to protect personal information that we collect and store, no program is 100 percent secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. Recognizing this reality, Verizon has incident response plans in place to handle incidents involving unauthorized access to personal information.
If you become aware of a security issue, please call Verizon's Security Control Center. We will work with you to address any problems.
Verizon often publishes helpful information about a wide range of scams that you may encounter.
View current information about the latest Internet and phone scams and tips on how to protect yourself
Back to Summary
Contact Information If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices you may contact us at:
Verizon Privacy Office 1320 N. Courthouse Rd. 9th Floor Arlington, VA 22201 Fax: 703-351-3669 Email: [email protected]
Updating Your Information We strive to keep our customer records as accurate as possible. Please let us know if you see any inaccuracy in your information or if your information changes. You may reach Verizon by calling a customer service representative at 1-800-VERIZON or by accessing your account online and updating your account information. You can reach Verizon Wireless by calling a customer service representative at 1- 800-922-0204 or online. Verizon Business customers may update their information by contacting their account manager.
Links to Other Web Sites Verizon Web sites contain links to other sites. We are not responsible for the content on these sites or the privacy policies and practices employed by these sites.
Information Sharing: Blogs and Social Networks Some Verizon Web sites allow you to participate in Web log ("blog") discussions and other forms of social networking. Please be aware that these blogs and social networks are accessible to other users. We urge you to not submit any personally identifiable information to these sites since any information posted on a blog can be read, collected, shared, or otherwise used by anyone who accesses the site. Verizon is not responsible for the information you choose to submit in these forums.
Changes to This Policy We reserve the right to make changes to this privacy policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see if the effective date posted at the end of the policy has changed.
If Verizon elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means.
http://www22.verizon.com/about/privacy/policy/ 9/23/2010 Verizon | About Verizon - Privacy Policy Page 5 of 5
Updated July 2010
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http://www22.verizon.com/about/privacy/policy/ 9/23/2010 EXHIBIT H Influence YOUR friends. GUIDE earn PLANS, PRICING & MORE rewards. Fall 2010 | FREE Share the power of the signal with your friends and watch the benefits roll in.
Refer a friend and you’ll both get a $25 Verizon Wireless Referral Rewards card.
Your friends who switch to Verizon Wireless will become communication giants just like you. You’ll both receive a $25 Verizon Wireless Rewards Visa® Debit Card1 that can be used everywhere Visa debit cards are accepted. Sign on to My Verizon and invite your friends to join! If a friend activates $ 99 the power is yours service on a plan of 39 or higher and keeps it for 31 days, you’ll both receive a $25 Verizon Wireless Rewards Visa Debit Card. with My verizon Visit verizonwireless.com/refer for easy online referrals. Total control starts at verizonwireless.com/myverizon 1 $25 per referral. Limit 5 per year. Cards are issued by Citibank, N.A., pursuant to a license from Visa U.S.A. Inc., and • Pay your bill Cert no. XXX-XXX-000 managed by Citi Prepaid Services. Cards • will not have cash access. Back up your contacts • Change your plan and features On the go? • Activate a phone Go mobile. • Learn about your phone My Verizon Mobile.
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Includes Text, Picture, Video & Voice Messages Messages Voice & Video Picture, Text, Includes Text Bundles Text Picture, Video & Voice Messages Picture,Voice & Video Content Filters and Spam Controls Spam and Filters Content Verizon Safeguards Verizon Usage Controls Usage Verizon Safeguards Verizon Family Group Contact Group Family Group Communication4 Communication Group Group 250 text, picture, video or voice messages voice or video picture, text, 250 Bundles Text Messages Voice & Video Picture, Text, Includes Per-Message Rates Per-Message Texts Text, Picture, Video & Voice Messaging Messaging Voice & Video Picture, Text, 500 texts and Unlimited Mobile to Mobile Texting Mobile to Mobile Unlimited and texts 500 5000 texts and Unlimited Mobile to Mobile Texting Mobile to Mobile Unlimited and texts 5000 Unlimitedone-to-one group or calling Family Locator Family Group Contact with Quick Contact Quick with Contact Group InstantMessaging Push to Talk to Push Text, Picture, Video & Voice Messaging Messaging Voice & Video Picture, Text, Rates Per-Message 16 16 Unlimited Airtime or messaging charges apply per your Plan to each leg of the call or per message recipient. Not compatible with Usage Controls. Some
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My Verizon Wireless quantity, technical configuration, type, Prepaid customer, you won’t be entitled to Customer Agreement destination and amount of your use of a refund of any balance on your account. If (Para una copia de este documento en our telecommunications services. You can you port a number to us, please be aware español, visite a nuestro website: find out how we use, share and protect that we may not be able to provide some apps Customer Agreement & espanol.vzwshop.com) the information we collect about you in services right away, such as 911 location the Verizon Privacy Policy, available at services. You don’t have any rights to your
Thanks for choosing Verizon Wireless. In this Customer Agreement, you’ll verizon.com/privacy. If you subscribe wireless phone number, except for any &
find important information about to Service for which usage charges are right you may have to port it. more your Service, including our ability billed at the end of the billing period Directory Information Important Information to make changes to your Service or (“Postpay Service”), we may investigate We will not publish your wireless phone this agreement’s terms, our liability if your credit history at any time and share number in any available directory or give things don’t work as planned and how credit information about you with credit it to anyone for that purpose, unless you reporting agencies and other Verizon Additional Plan Information Approximate Data Usage Examples (actual file sizes vary) disputes are resolved. If you’re signing ask us to. up for Service for a minimum contract companies. If you’d like the name and for Nationwide Plans and Application Approximate Size term, you’ll also find information about address of any credit agency that gives us Can I Have Someone Else Manage My Mobile Broadband that contract term and what happens a credit report about you, just ask. Postpay Account? No problem – just tell us by phone, in Minimum Contract Term Email (1 text page without attachments) 10 KB if you cancel a line of Service early or What Happens If My Postpay Service don’t pay on time. person, or in writing. You can appoint Each line requires a month-to-month, Is Canceled Before the End of My someone to manage your Postpay one- or two-year contract. Word Document (5 text pages) 70 KB My Service Contract Term? account for a single transaction, or until Your Service terms and conditions are If you’re signing up for Postpay Service, Activation Fees you tell us otherwise. The person you 1 part of this agreement. Your Plan includes you’re agreeing to subscribe to a line $ Typical Web Page Lookup 400 KB appoint will be able to make changes For most lines, there is a 35 activation your monthly allowances and features, of Service either on a month-to-month to your account, including adding new fee. If you have a secondary Family where you can use them (your “Coverage basis or for a minimum contract Low Resolution Digital Photo 500 KB lines of Service, buying new wireless SharePlan or secondary Nationwide Area”), and their monthly and pay-per-use term, as shown on your receipt or devices, and extending your contract 65 Plus line with a two-year contract charges. You can also subscribe to several order confirmation. (If your Service is term. Any changes that person makes plans suspended without billing, that time term, then the activation fee is $25. Microsoft PowerPoint® Presentation (20 pages text and light graphics) 3 MB Optional Services, like text messaging will be treated as modifications to this packages. Together, your Plan and any doesn’t count toward completing your agreement. Early Termination Fees V CAST Music PC Download (3-minute song) 4 MB Optional Services you select are your contract term.) Once you’ve completed
The early termination fee is up to your contract term, you’ll automatically Can Verizon Wireless Change This Service. The terms and conditions for your & $ $ 175, or up to 350 if your contract 1 become a customer on a month-to- Agreement or My Service? Service can be found in the brochures that
Graphically intense pages or pages with video can exceed 3 MB. pricing term results from your purchase are available when you activate, or online month basis for that line of Service. If We may change prices or any other at verizonwireless.com you cancel a line of Service, or if we term of your Service or this agreement of an Advanced Device. For a cancel it for good cause, during its at any time, but we’ll provide notice complete list of Advanced Devices, How can I check data usage for my Mobile Broadband device? How Do I Accept This Agreement? contract term, you’ll have to pay an first, including written notice if you have go to verizonwireless.com/ You accept this agreement by: early termination fee. If your contract Postpay Service. If you use your Service advanceddevices You can check your approximate unbilled monthly data usage for your Mobile • Agreeing in writing, by email, over the term results from your purchase of an after the change takes effect, that means 2 If you’re activating Mobile Broadband Broadband device through the following options: phone, or in person; Advanced Device after November 14, you’re accepting the change. If you’re a • Opening a package that says you are 2009, your early termination fee will be Postpay customer and a change to your Plans or you’re on a month-to-month • VZ Access Manager “Usage” button3 $350 minus $10 for each full month of Plan or this agreement has a material term, you are not eligible for monthly accepting by opening it; or • your contract term that you complete. adverse effect on you, you can cancel access fee discounts. • My Verizon or My Business Account Activating your Service. (For a complete list of Advanced the line of Service that has been affected When you accept, you’re representing Devices, check verizonwireless.com/ within 60 days of receiving the notice Taxes, Surcharges and Fees • Have your Mobile Broadband device wireless number available and call that you are at least 18 years old and The market you’re in determines taxes, advanceddevices.) Otherwise, your with no early termination fee. 1.800.922.0204 are legally able to accept an agreement. early termination fee will be $175 minus surcharges and fees, such as E911 and If you’re accepting for an organization, $5 for each full month of your contract My Wireless Device gross receipt charges. As of August 1, • Prepaid Mobile Broadband customers can check usage through the you’re representing that you are term that you complete. Cancellations Your wireless device must comply with
Federal Communications Commission important 2010, they can add between 5% and VZAccess Manager “Usage” button3 or by calling 1.800.786.8419 authorized to bind that organization, will become effective on the last day of 39% to your standard monthly access and where the context requires, “you” that month’s billing cycle, and you are regulations, be certified for use on our means the organization. network, and be compatible with your and other charges. Once Prepaid Mobile Broadband allowance or expiration is reached, any responsible for all charges incurred until Service. Please be aware that we may If you don’t want to accept, don’t do any then. Also, if you bought your wireless Monthly Federal Universal Service session that is in progress will end and any content that is being sent change your wireless device’s software, of these things. If you do accept, you can device from an authorized agent or third- applications or programming remotely, (13.6% of interstate and international or received may be lost. For expirations, day = 24 hours, week = 7 days, cancel a line of Service within 30 days of party vendor, you should check whether telecom charges, as of July 1, 2010; they charge a separate termination fee. without notice. This could affect your accepting without having to pay an early varies quarterly based on FCC rate), month = 30 days. stored data, or how you’ve programmed information termination fee as long as you return any Can I Take My Wireless Phone Number or use your wireless device. You don’t Regulatory (13¢ per line for Nationwide equipment you purchased from us at the ¢ to Another Carrier? own the software in any SIM (Subscriber Plans; 2 per line for Mobile Broadband time you accepted, but you’ll still have to You may be able to take, or “port,” your Identity Module) card that you may use Plans) and Administrative (83¢ per line pay for your Service through that date. wireless phone number to another carrier. with your Service. The SIM card software for Nationwide Plans; 6¢ per line for If you signed up for Prepaid Service, no If you port a number from us, we’ll treat is licensed to you for use with the Service refunds will be granted after 30 days or if it as though you asked us to cancel your only, and we may change it remotely Mobile Broadband Plans) charges are your account has been activated. Verizon Wireless charges, not taxes, Service for that number. After the porting and without notice. If you bought a and are subject to change. For more My Privacy is completed, you won’t be able to use wireless device for Postpay Service from our service for that number, but you’ll Verizon Wireless that doesn’t use a SIM details on these Verizon Wireless 2 There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools. We may collect personal information 3 about you. We may also gather some remain responsible for all fees and charges card, and you want to reprogram it for charges, call 1.888.684.1888. Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using a Mobile Hotspot, you must connect with the included USB cable to check your usage in information through our relationship through the end of that billing cycle, just use with another wireless network, the VZAccess Manager. with you, such as information about the like any other cancellation. If you’re a default programming code is set to
18 1.800.256.4646 verizonwireless.com 19 “000000” or “123456.” But please note the call connects to a network (which per month (18 percent per year) on the with you for any good cause, including, that it will not be negatively affected by any products or Services) will that your wireless device may not work may be before it rings). Usage time may unpaid balance, or a flat $5 per month, but not limited to: (1) if you: (a) breach network-related modifications, upgrades be resolved by one or more with another wireless network, or the end several seconds after you press END whichever is greater, if allowed by law this agreement; (b) resell your Service; or similar activity. neutral arbitrators before apps other wireless carrier may not accept or after the call disconnects. For calls in the state of your billing address. (If (c) use your Service for any illegal purpose, Please be aware that if you activated the American Arbitration your wireless device on its network. If made on our network, we only charge you choose another company to bill including use that violates trade and your wireless device through our Open Association (“AAA”) or Better you activate a wireless device for Prepaid for calls that are answered, including by you for our Service [such as another economic sanctions and prohibitions Development program, we can’t vouch Business Bureau (”BBB”). You
Service, it can be used for Prepaid Service machines. For Postpay Service, usage Verizon company], late fees are set by promulgated by any U.S. governmental for the device’s call quality or overall can also bring any issues you & only during the first six months after cannot always be processed right away that company or by its tariffs and may agency; (d) install, deploy or use any functionality. may have to the attention more activation and cannot be reprogrammed and may be included in a later bill, but be higher than our late fees.) If we use a regeneration equipment or similar of federal, state, or local for use with any other carrier’s wireless the usage will still count towards your collection agency to collect from you, we mechanism (for example, a repeater) to Waivers and Limitations of Liability government agencies, and if service even if it’s no longer used to allowance for the month when the may charge you for any fees the collection originate, amplify, enhance, retransmit or You and Verizon Wireless both agree the law allows, they can seek receive our Service. Service was used. agency charges us, if allowed by law in the regenerate an RF signal without our to limit claims against each other for relief against us for you. state of your billing address when we first permission; (e) steal from or lie to us; or, damages or other monetary relief to (2) Unless you and Where and How Does Verizon Wireless How and When Can I Dispute Charges? send your account to a collection agency. if you’re a Postpay customer, (f) pay late direct damages. This limitation and Service Work? If you’re a Postpay customer, you can waiver will apply regardless of the Verizon Wireless agree Wireless devices use radio transmissions, dispute your bill within 180 days of We may require a deposit at the time of more than once in any 12 months; otherwise, the arbitration activation or afterward, or an increased (g) incur charges larger than a required theory of liability. That means neither will take place in the county so unfortunately you can’t get Service receiving it, but unless otherwise deposit. We’ll pay simple interest on any deposit or billing limit, or materially in of us will try to get any indirect, special, if your device isn’t in range of a provided by law or unless you’re consequential, treble or punitive of your billing address. For transmission signal. And please be aware disputing charges because your wireless deposit at the rate the law requires. We excess of your monthly access charges claims over $10,000, the AAA’s may apply deposits or payments in any (even if we haven’t yet billed the charges); damages from the other. This limitation Wireless Industry Arbitration that even within your Coverage Area, device was lost or stolen, you still have order to any amounts you owe us on (h) provide credit information we can’t and waiver also applies if you bring a many things can affect the availability to pay all charges until the dispute is claim against one of our suppliers, to (“WIA”) rules will apply. We and quality of your Service, including resolved. If you’re a Prepaid customer, any account. If your final credit balance verify; or (i) are unable to pay us or go agree that in large/complex is less than $1, we will refund it only if bankrupt; or (2) if you, any user of your the extent we would be required to cases, the loser can ask for a network capacity, your device, terrain, you can dispute a charge within 180 you ask. You may have to pay a fee to device or any account manager on your indemnify the supplier for the claim. buildings, foliage and weather. days of the date the disputed charge You agree we aren’t responsible for panel of three new arbitrators was incurred. YOU MAY CALL US TO activate Service or to reconnect Service account: (a) threaten, harass, or use vulgar to review the award. For claims What Charges Are Set by if it is interrupted for non-payment or and/or inappropriate language toward problems caused by you or others, or by $ DISPUTE CHARGES ON YOUR BILL OR any act of God. You also agree we aren’t of 10,000 or less, the party Verizon Wireless? suspended for any reason. our representatives; (b) interfere with our bringing the claim can choose plans You agree to pay all access, usage and ANY SERVICE(S) FOR WHICH YOU WERE operations; (c) “spam,” or engage in other liable for missed or deleted voice mails or BILLED, BUT IF YOU WISH TO PRESERVE If you’re a Prepaid customer, you may other messages, or for any information either the AAA’s WIA rules or other charges that you or the user YOUR RIGHT TO BRING OR PARTICIPATE replenish your balance at any time before abusive messaging or calling; (d) modify the BBB’s rules for binding of your wireless device incurred. For the expiration date by providing us with your device from its manufacturer’s (like pictures) that gets lost or deleted arbitration or, alternatively,
IN ANY LEGAL ACTION REGARDING Postpay Service, our charges also include specifications; or (e) use your Service in a if we work on your device. If another & SUCH DISPUTE, YOU MUST WRITE another payment. Your balance may not wireless carrier is involved in any problem can bring an individual action Federal Universal Service, Regulatory $ way that negatively affects our network or TO US AT THE CUSTOMER SERVICE exceed 1,000 and you may be prevented (for example, while you’re roaming), you in small claims court. You can pricing and Administrative Charges, and we ADDRESS ON YOUR BILL, SEND AN from replenishing if your balance reaches other customers. We can also temporarily get procedures, rules and may also include other charges related $ limit your Service for any operational or also agree to any limitations of liability in EMAIL THROUGH THE “CONTACT US” 1,000. We will suspend service when its favor that it imposes. fee information from the to our governmental costs. We set these LINK ON VERIZONWIRELESS.COM, OR your account reaches the expiration date governmental reason. AAA (www.adr.org), the BBB charges; they aren’t taxes, they aren’t SEND US A COMPLETED MEDIATION and any unused balance will be forfeited. Am I Eligible for Special Discounts? How Do I Resolve Disputes with (www.bbb.org) or from us. For required by law, they are kept by us in REQUEST FORM (AVAILABLE AT We may charge you up to $25 for any If you’re a Postpay customer, you may Verizon Wireless? claims of $10,000 or less, you whole or in part, and the amounts and VERIZONWIRELESS.COM), WITHIN THE returned check. be eligible for a discount if you are and We hope to make you a can choose whether you’d what they pay for may change. 180-DAY PERIOD MENTIONED ABOVE. remain affiliated with an organization happy customer, but if like the arbitration carried Government Taxes, Fees and IF YOU DO NOT NOTIFY US IN WRITING What If My Wireless Device Gets Lost that has an agreement with us. Unless there’s an issue that needs out based only on documents Surcharges OF SUCH DISPUTE WITHIN THE 180- or Stolen? your discount is through a government to be resolved, this section submitted to the arbitrator, You must pay all taxes, fees and DAY PERIOD, YOU WILL HAVE WAIVED We’re here to help. It’s important that you employee discount program, we may outlines what’s expected of or by a hearing in person or by notify us right away, so we can suspend phone. surcharges set by federal, state and YOUR RIGHT TO DISPUTE THE BILL OR your Service to keep someone else from share certain information about your both of us. local governments. Please note that we SUCH SERVICES(S) AND TO BRING OR using it. If you’re a Postpay customer and Service (including your name, your You and Verizon Wireless both (3) This agreement doesn’t may not always be able to notify you in PARTICIPATE IN ANY LEGAL ACTION your wireless device is used after the loss wireless telephone number and your agree to resolve disputes allow class arbitrations advance of changes to these charges. REGARDING ANY SUCH DISPUTE. or theft but before you report it, and you total monthly charges) with your only by arbitration or in even if the AAA or BBB organization from time to time to make small claims court. There’s no procedures or rules
What Are Roaming Charges? What Are My Rights for Dropped Calls want a credit for any charges for that important You’re “roaming” whenever your wireless or Interrupted Service? usage, we’re happy to review your account sure you’re still eligible. We may adjust or judge or jury in arbitration, would. The arbitrator may device uses a transmission site outside If you drop a call in your Coverage Area, activity and any other information you’d remove your discount according to your and the procedures may be award money or injunctive your Coverage Area or uses another redial. If it’s answered within 5 minutes, like us to consider. Keep in mind that you organization’s agreement with us, and different, but an arbitrator relief only in favor of the company’s wireless network. Sometimes call us within 90 days if you’re a Postpay may be held responsible for the charges remove your discount if your eligibility can award the same damages individual party seeking roaming happens even when you’re customer, or within 45 days if you’re a if you delayed reporting the loss or theft ends or your contract term expires. In any and relief, and must honor the relief and only to the extent case, this won’t be considered to have a same terms in this agreement, necessary to provide relief within your Coverage Area. There may be Prepaid customer, and we’ll give you a without good reason, but you don’t have material adverse effect on you. warranted by that party’s as a court would. If the law higher rates and extra charges (including 1-minute airtime credit. If you’re a Postpay to pay any charges you dispute while they information charges for long distance, tolls or calls customer and you lose Service in your are being investigated. If we haven’t given Disclaimer of Warranties allows for an award of individual claim. that don’t connect) for roaming calls, Coverage Area for more than 24 hours you a courtesy suspension of recurring We make no representations or attorneys’ fees, an arbitrator (4) As part of your agreement depending on your Plan. in a row and we’re at fault, call us within monthly charges during the past year, warranties, express or implied, can award them too. We also to arbitrate on an individual 180 days and we’ll give you a credit for we’ll give you one for 30 days or until you including, to the extent permitted by both agree that: basis, we provide you with How Does Verizon Wireless Calculate the time lost. Please be aware that these replace or recover your wireless device, applicable law, any implied warranty of (1) The Federal Arbitration a free internal mediation My Charges? are your only rights for dropped calls or whichever comes first. merchantability or fitness for a particular Act applies to this agreement. program. In our mediation For charges based on the amount of interrupted Service. purpose, about your Service, your Except for small claims program, we assign someone time used, we’ll round up any fraction to What Are Verizon Wireless’ Rights wireless device, or any applications you court cases that qualify, any who’s not directly involved in the next full minute. For outgoing calls, About My Payments to Limit or End Service or End This access through your wireless device. We dispute that results from the dispute (though possibly usage time starts when you first press If you’re a Postpay customer and we Agreement? from our company) to help SEND do not warrant that your wireless device this agreement or from the or the call connects to a network, don’t get your payment on time, we will We can, without notice, limit, suspend will work perfectly or will not need Services you receive from us both sides reach an agreement. and for incoming calls, it starts when charge you a late fee of up to 1.5 percent or end your Service or any agreement occasional upgrades or modifications, or (or from any advertising for That person has all the rights
20 1.800.256.4646 verizonwireless.com 21 and protections of a mediator. agreement to arbitrate will This agreement and the documents from your device, you should review the terms of requirements for such usage, which may be changed Service is for personal, noncommercial use only and may Nothing said in the mediation not apply. it incorporates form the entire such service or application and applicable privacy from time to time. not be resold or redistributed. Content providers, program can be used later in an agreement between us. You can’t rely policy. Personal information you submit may be Customers who do not have dedicated Mobile Broadband schedules, menu order, program and channel availability and
(9) IF FOR ANY REASON A CLAIM apps arbitration or lawsuit. PROCEEDS IN COURT RATHER on any other documents, or on what’s read, collected or used by the service or application devices cannot tether other devices to laptops or personal service functionality may change without notice. Content may If you’d like to know more, said by any sales or customer service provider and/or other users of those forums. computers for use as wireless modems unless they subscribe not be recorded, stored or redirected to any device other than THAN THROUGH ARBITRATION, your phone. Content may include advertisements. please contact us at YOU AND VERIZON WIRELESS representatives, and you have no Verizon Wireless is not responsible for any to Mobile Broadband Connect.
information, content or services you access, & verizonwireless.com or AGREE THAT THERE WILL other rights regarding Service or this We further reserve the right to take measures to protect our Please Note:
download or use from the Internet. You are through customer service. NOT BE A JURY TRIAL. YOU agreement. This agreement isn’t for the network and other users from harm, compromised capacity more If you’d like to start the benefit of any third party except our responsible for maintaining virus and other or degradation in performance. These measures may impact BY USING V CAST Mobile TV SERVICE, YOU AND VERIZON WIRELESS Internet security protections when accessing AGREE THAT WE MAY COLLECT AND TRANSMIT mediation process, please go UNCONDITIONALLY WAIVE ANY parent companies, affiliates, subsidiaries, your service, and we reserve the right to deny, modify or service. For additional information, visit the terminate service, with or without notice, to anyone we INFORMATION ABOUT YOUR USE OF THE SERVICE. to verizonwireless.com or RIGHT TO TRIAL BY JURY IN agents, and predecessors and successors This information will include, without limitation, call customer service for a in interest. Except where we’ve agreed Verizon Content Policy at http://responsibility. believe is using Data Plans or Features in a manner that ANY ACTION, PROCEEDING OR verizon.com/contentpolicy adversely impacts our network. We may monitor your the following: (i) activation, deactivation and mediation request form to fill COUNTERCLAIM ARISING OUT OF otherwise elsewhere in this agreement, subscription changes; (ii) date, time, duration out, and mail it to us at the this agreement and any disputes covered compliance, or other subscribers’ compliance, with OR RELATING TO THIS AGREEMENT Data Plans and Features these terms and conditions, but we will not monitor and content viewed; (iii) viewing presentation address shown on the form. IN ANY WAY. IN THE EVENT OF by it are governed by the laws of the You may access and monitor your own data usage during a the content of your communications except events, such as changes to screen modes and Or if you’d prefer to start the LITIGATION, THIS PARAGRAPH state encompassing the area code of particular billing period, including during the Return Period as otherwise expressly permitted or required by law. interruption due to calls; and (iv) other service- arbitration process, please MAY BE FILED TO SHOW A your wireless phone number when under your Worry Free Guarantee, by accessing My Verizon [See verizonwireless.com/privacy] impacting events like time zone changes, delivery contact the AAA or BBB for the WRITTEN CONSENT TO A TRIAL you accepted this agreement, without online or by contacting Customer Service. failures and system-initiated transactions. The forms you’ll need to submit. BY THE COURT. regard to the conflicts of laws and rules Data sessions automatically terminate after 24 hours of Mobile Email (including GlobalEmail), Email and information will be used for billing, maintenance, of that state. activity. Data session is inactive when no data is being Web for BlackBerry/Smartphones troubleshooting and similar service-related (5) If you opt for the mediation Mobile Email and Email and Web for BlackBerry/Smartphones purposes. The information will also be used program and take part in at About This Agreement transferred. Data session may seem inactive while data is If we don’t enforce our rights under this actively being transferred to the device, or may seem active subscribers cannot (i) access the Internet, intranets or other to report viewing habits, in an aggregated, least one mediation session data networks except as the device’s native applications and non-personally identifiable manner, to content by phone, but we aren’t able agreement in one instance, that doesn’t when it is actually cached and not transferring data. You MUST mean we won’t or can’t enforce those Important Information press the END or disconnect button to ensure that the capabilities permit, unless they subscribe to Mobile Broadband providers and advertisers. The information may be to settle the dispute between session disconnects and charges cease. Third-party Connect; or (ii) use any application that tethers their device shared with Verizon Wireless vendors, including, rights in any other instance. You cannot The services described in this brochure are subject to the us, we’ll pay any filing fee applications may automatically reinitiate data sessions without to laptops or personal computers other than for use of the but not limited to, MediaFLO USA, and is subject to
assign this agreement or any of your following terms and conditions as applicable. plans that the AAA or BBB charges you pressing or clicking the SEND or connect button. Wireless Sync, Good or BlackBerry solutions (if applicable) Verizon Wireless’ privacy principles (available for you for arbitration of the rights or duties under it without our • Credit approval required. unless they subscribe to Mobile Broadband Connect. viewing at verizonwireless.com). permission. However, we may assign Data Plans and Features: Permitted Uses dispute. If that arbitration • Billing, shipping and end-user address must be within an You can use our Data Plans and Features for accessing the National Mobile to Mobile Calling/Friends & Family Get It Now/Media Center and V CAST Apps proceeds, we’ll also pay any this agreement or any debt you owe area where Verizon Wireless is licensed and provides service. National Mobile to Mobile Calling/Friends & Family is not us without notifying you. If you’re a Internet and for such things as: (i) Internet browsing; You will be responsible for all charges incurred until the & administrative and arbitrator • Verizon Wireless is not responsible for third-party content you available: (i) to customers whose wireless exchange restricts Postpay customer, please note that (ii) email; (iii) intranet access (including accessing corporate Apps are deleted from your account, even if you lose or fees charged later, as well pricing encounter using these services. intranets, email and individual productivity applications the delivery of Caller ID; (ii) with fixed wireless devices with replace your phone, block Get It Now/Media Center/V CAST as for any appeal to a panel many notices we send to you will show usage substantially from a single cell site; (iii) if Call up as messages on your monthly bill. If • Want to block access to certain content? Set up Content made available by your company); (iv) uploading, Apps on your phone or your account is suspended. You agree: of three new arbitrators Filters at verizonwireless.com/myverizon or call Customer downloading and streaming of audio, video and games; Forwarding or No Answer/Busy Transfer features are activated; (1) to use Apps only on the phone to which they are (if the arbitration award you have online billing, those notices (iv) for data usage, including Push to Talk calls, Picture will be deemed received by you when Service to block any lines on your account from using Mobile and (v) Voice over Internet Protocol (VoIP). downloaded, even if downloaded pursuant to an unlimited is appealable under this Web, Get It Now/Media Center, Messaging, V CAST and certain Messaging or Video Messaging; (v) for calls to check your Voice or other long-term subscription, unless transfers to Data Plans and Features: Prohibited Uses agreement). your online bill is available for viewing. international services. Mail; (vi) for calls to Verizon Wireless customers using any of replacement phones are explicitly permitted by If you get a paper bill, those notices You may not use our Data Plans and Features for the Global services; (vii) in those areas of Louisiana and Verizon Wireless; (2) not to (i) harass, offend, threaten, (6) We may make a written • When you call someone, his or her phone may show your illegal purposes or purposes that infringe upon settlement offer anytime will be deemed received by you three Mississippi where your phone’s roaming indicator flashes; and embarrass, distress or invade the privacy of any individual or days after we mail the bill to you. If we name and wireless phone number. If you want to block others’ intellectual property rights, or in a manner (viii) for incoming calls if Caller ID is not present or Caller ID before arbitration begins. If this Caller ID, dial *67 before each call, or order per-line call entity; (ii) provide false information or impersonate another send other notices to you, they will be that interferes with other users’ service; that violates Block is initiated. person; and/or (iii) take any action that infringes upon any you don’t accept the offer, or blocking (just dial *82 to unblock) where available. You can’t trade and economic sanctions and prohibitions as if we don’t make you an offer, considered received immediately if we block Caller ID for some of the numbers you may call, such as Text, Picture, Video and Voice Messaging third party’s copyright, trademark, patent or other send them to your wireless device, or to promulgated by the departments of Commerce, Treasury intellectual property right(s); and (3) to the license and the arbitrator awards you toll-free numbers. or any other U.S. government agency; that interferes Pictures and Video: Check out verizonwireless.com/ any email or fax number you’ve given picture for the Picture and Video Messaging User agreement, if any, between you and each app developer. an amount of money that’s Nationwide, Nationwide 65 Plus, Nationwide Plus with the network’s ability to fairly allocate capacity us, or after three days if we mail them Agreement. Keep in mind that if you cancel a picture or video more than our offer but less Canada and Nationwide Plus Mexico Plans among users or that otherwise degrades service quality Messaging Programs than $5,000, then we agree to your billing address. If you need to for other users. Examples of prohibited usage include: message after pressing SEND , partial content may be Messaging programs use unique five- or six-digit numbers, send notices to us, please send them to Limited Mobile to Mobile Calling with Limited Night & delivered. You can control receipt of picture and video to pay you $5,000 instead of Weekend: Does your Plan have limited Mobile to Mobile (i) server devices or host computer applications that called “short codes.” They are sponsored by third parties,
the customer service address on your are broadcast to multiple servers or recipients such messages using the “prompt mode” feature on your phone. and the programs and opt-in requirements vary. Short important the amount awarded. In that latest bill. Calling and limited Night & Weekend allowances? If so, then case we also agree to pay any when you make a Mobile to Mobile call during Night & that they could enable “bots” or similar routines (as set Mobile Broadband Plans: Text Messaging available at codes, whether sent or received, may be subject to standard attorneys’ fees and expenses, If you’re a Prepaid customer and Weekend hours, your allowance minutes will be used in the forth in more detail in (ii) below) or otherwise degrade standard rates. For PC Card, ExpressCard, USB Modem, messaging charges. Some programs may also charge regardless of whether the law we send notices to you, they will be following order: 1) Mobile to Mobile Calling, 2) Night & network capacity or functionality; (ii) “auto-responders,” Mobile Hotspot and Mobile Broadband Built-In notebook/ additional premium fees (“Premium Messaging Programs”), requires it for your case. If the considered received immediately if Weekend and 3) Anytime Allowance. “cancel-bots,” or similar automated or manual routines netbook devices, if you don’t utilize VZAccess Manager (or the amount and billing frequency of which will be disclosed at we send them to your wireless device that generate amounts of net traffic that could disrupt an SMS-capable connection manager), you will be billed time of opt-in and billed on your Verizon Wireless bill. arbitrator awards you more Family SharePlans – Minimum Number of Lines: A Family net user groups or email use by others; (iii) generating for text messages that are sent to you, but you will not be than $5,000, then we will pay or to any email or fax number you’ve SharePlan must include a minimum of two lines at all times. To opt out at any time, send the words CANCEL, END, QUIT, “spam” or unsolicited commercial or bulk email (or able to receive them. When using a Mobile Hotspot, you given us, or if we post them as a pre-call STOP or UNSUBSCRIBE to the applicable short code. To get information you that amount. One line is the primary line, and the others are secondary. activities that facilitate the dissemination of such email); must be connected via the provided USB cable to receive notification on your Service, or after All lines must be activated on the same account, and in the more information, including contact details for the third- (7) An arbitration award and (iv) any activity that adversely affects the ability of other text messages; if you are connected via Wi-Fi, you will be party sponsor, send the word HELP to the short code. Some three days if we mail them to the most spirit of family, they all use the number of minutes designated users or systems to use either Verizon Wireless’ services billed for text messages that are sent to you, but you will any judgment confirming it for the primary line. programs may be subject to additional terms and conditions. apply only to that specific current address we have for you. If you or the Internet based resources of others, including not receive them. Text Messaging Block is available need to send notices to us, please send the generation or dissemination of viruses, malware or upon request. Attention, Parents and Account Owners: It is case; it can’t be used in any them to the Customer Service Prepaid Data Plans and Features: important to remember that users may opt in to other case except to enforce Content and Internet Access “denial of service” attacks; (v) accessing, or attempting address at verizonwireless.com/ to access without authority, the information, accounts OPTIONAL SERVICES TERMS AND Conditions Premium Messaging Programs and incur charges. the award itself. If you don’t want a user on your account to opt in to contactus Many services and applications offered through or devices of others, or to penetrate, or attempt to V CAST Mobile TV your device may be provided by third parties. such programs, you may block all Premium Messaging (8) If for some reason If any part of this agreement, including penetrate, Verizon Wireless’ or another entity’s network You have to be within the National Enhanced Services Rate the prohibition on class Before you use, link to or download a service or systems; or (vi) running software or other devices that Programs by going to verizonwireless.com/myverizon anything regarding the arbitration and Coverage Area to perform certain V CAST Mobile TV and selecting My Services > Parental Controls > Usage arbitrations set forth provided by a third party, or an application such as maintain continuous active Internet connections when a functions from your phone, such as initial activation of service, process, is ruled invalid, that part may a non–Verizon Wireless location-based GPS-type Controls > Service Blocks > Block Premium Messaging. in subsection (3) cannot be removed from this agreement. computer’s connection would otherwise be idle, or “keep deactivation, service changes and ordering premium content; be enforced, then the service, chat room, marketplace or social network alive” functions, unless they adhere to Verizon Wireless’ charges for sending and receiving data may apply.
22 1.800.256.4646 verizonwireless.com 23 Block Premium Messaging will cancel all current Premium certain areas only. Accuracy and completeness of International Long Distance Account Manager Security Deposit You have 30 days from the date of activation of a new Messaging Programs at the time the blocking feature is information is not guaranteed. You need International Eligibility to make international calls to Sharing Your Account Access You may have been asked to leave a security deposit at the or Certified Pre-Owned wireless device to enroll in Total activated. No credits or pro-rating will be applied. most countries, but you can make calls to some North American Adding an Account Manager gives another person access time you activated your wireless service. You are eligible to Equipment Coverage, Wireless Phone Protection or VZ Navigator Global destinations without it. Additional surcharges may apply when to your account information and authority to manage your receive your security deposit back at the end of one year of Extended Warranty. Please see verizonwireless.com/ apps Usage Controls VZ Navigator Global isn’t available in every country (in English or calling certain countries; see verizonwireless.com/goglobal account. Account Managers can perform all transactions uninterrupted service, or upon termination of your service. equipmentprotection for details. Usage Controls is an easy-to-use service that puts you in Spanish) and doesn’t include all of the features currently available for details. except for: Your deposit will automatically be refunded after one year, control of your child’s cell phone. Usage Controls requires through VZ Navigator. When you send messages or place calls These policies do not limit or supersede any existing including interest, provided that you have kept your account • Change account password manufacturer’s warranties. This program may be considered & a supported device on a Nationwide Plan and does not using VZ Navigator Global, you will be charged standard International Roaming in “good standing” (this means that you paid your bill • to be a “warranty” or “service contract” in certain states. work with text messaging block, BlackBerry devices, Mobile international rates per your Plan, feature and/or bundle. Some services, such as premium text messaging, directory Add/change Account Manager more continuously for one year in a timely manner). This refund In these states, please refer to the Extended Limited Broadband devices such as PC cards, Push to Talk devices or assistance, entertainment lines and third-party services, may may take up to three billing cycles to be processed. Should devices with Static Internet Protocol Addresses. Push to Talk be available, and charges for these services will be billed Wireless Safety & Assistance Warranty or Service Contract information below. Push to Talk calls take place between Verizon Wireless Push to Important Information on Radio Frequency Emissions you be disconnected at any time during the first year for lack Availability: Usage Controls isn’t available with prepaid or (along with applicable toll charges) in addition to roaming of payment, you forfeit any interest accrued during that time Talk subscribers only. The Push to Talk feature can be added to rates. Messaging-waiting-indicator service is not available and Responsible Driving Extended Limited Warranty or business accounts, or accounts with more than 10 lines of $ 99 frame. If you terminate your service, but have not paid your plans with a monthly access fee of 34 or higher (or to Family where Text Messaging is not available. When using You can find important and useful information on Radio Service Contract service. It may not work outside the National Enhanced SharePlan secondary lines). Frequency Emissions and Responsible Driving in your Quick final bill, the deposit will be applied to your account, and you (Important Information for Customers Who Enroll in the Services Rate and Coverage Area or when roaming. GlobalAccess, Global Phone, or GlobalEmail services, or if you Best Performance: For the best Push to Talk performance, all Reference Guide and on our website. Visit verizonwireless.com will receive any remaining funds. If your service is terminated Extended Limited Warranty or Service Contract) subscribe to a Nationwide Plus Canada or Nationwide Plus after the initial 30-day Worry Free Guarantee period but Settings: You are responsible for setting up and maintaining callers on a Push to Talk session must have a device that supports Mexico Plan and you’re roaming near country borders, calls and click on the links at the bottom of the homepage. I. Service Contract or Extended Limited Warranty: Usage Controls settings for the devices on your account and before the end of your minimum term, your deposit will be EV-DO Rev. A and receive EV-DO service. A Push to Talk call is may be carried by a cell site located in a neighboring country Location Information IF YOU PURCHASED YOUR DEVICE, AS STATED ON THE explaining the limitations you impose on a user’s access. If you terminated by pressing END or after 10 seconds of inactivity. applied against the Early Termination Fee in addition to any RECEIPT, IN ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, and billed at that country’s rates. Verizon Wireless will Your wireless device can determine its (and your) outstanding balance before a check is processed. unsubscribe or are canceled for non-payment, or are otherwise terminate your service for good cause if less than half of your ILLINOIS, NEVADA, NEW YORK, OKLAHOMA, OREGON, SOUTH suspended from service, your settings will be lost. General Use: While you are on a Push to Talk call, voice calls physical, geographical location (“Location will go directly to Voice Mail. When you are on a voice call, you voice or data usage over three consecutive billing cycles is on Information”). Certain software applications are CAROLINA, TEXAS, VERMONT, WASHINGTON OR WYOMING, Charges: Usage Controls is not guaranteed to be precise or can’t receive a Push to Talk call. You can’t prevent others from the Verizon Wireless National Enhanced Services Rate and capable of accessing, collecting and using Location Connecticut Customers Only THIS DOCUMENT IS A SERVICE CONTRACT. OTHERWISE, IT IS AN accurate. Because of roaming, promotions, billing cycles, time adding your number to their Push to Talk contact list. Coverage Area. Information and disclosing the information to the If you have any questions about your bill or concerns EXTENDED LIMITED WARRANTY. zone settings and other factors that affect Usage Controls, you application provider and other people. You should use about your service, please call Customer Service at may incur charges based on actual usage in accordance with Only one person at a time can speak during Push to Talk calls. Cruise Ship Service II. Fee: You will be billed a monthly charge in the amount of Taking a cruise ship vacation? Then you’ll find Cruise Ship caution when determining whether or not Location 1.800.922.0204 or dial *611 from your wireless phone. $199, in advance, to receive this Warranty or Service Contract. If your Plan or you may unexpectedly be prevented from using When you use your phone keypad to make a Push to Talk call, Information should be made available to them and you must enter the 10-digit phone number of the called party. roaming rates apply only to calls made and received while If we cannot resolve your issue, you have the option you purchase this protection as a part of the Verizon Wireless certain services. Spending limits and allowances for Premium review any applicable third-party privacy policies. To $ 99 traveling in international waters on the cruise lines and ships of contacting the Department of Public Utility Control Total Equipment Coverage package, you will be billed 1 Messaging Programs and content products and services are Presence information may not be available for all Push to Talk limit potential unauthorized access to your Location $ 50 currently published on verizonwireless.com/goglobal (Advanced Devices) or 1 (Phones). The fee is based on your plans not supported and all charges incurred will be billed according contacts. The accuracy of presence information may be affected Information, Verizon Wireless phones are preset to (DPUC): to your Plan. equipment protection program and/or price plan. If, during by the network registration status of a Push to Talk contact. Plan and Feature Discounts “E911 ONLY,” which will only allow emergency response Online: www.state.ct.us/dpuc the term of this agreement, you change your price plan or Compatibility: Please note: Usage Controls is not compatible You can’t use your Push to Talk service for any applications that Verizon Wireless offers monthly access discounts on eligible personnel to locate you if you dial 9-1-1 from your Phone: 1.866.381.2355 protection program, the fee may be increased. with Mobile IM version 3.0 and higher. If you have Mobile IM tether your phone to computers or other devices for any purpose. plans and features, as well as corporate-only plans and phone. Other wireless devices (such as Broadband Data Mail: Connecticut DPUC & 3.0 or higher, you can’t access or use instant messaging. If equipment pricing, to qualifying businesses. If you are not Cards) only have “LOCATION ON” and “LOCATION OFF” III. What This Agreement Covers: 10 Franklin Square you wish to access and use Mobile IM 3.0 or higher, you must Group Communication a business customer, you may be able to receive a monthly settings. By changing the setting to “LOCATION ON” you A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY: pricing New Britain, CT 06051 unsubscribe the affected phone number from Usage Controls. By creating a group through Group Communication, you access discount based on where you work or through an are enabling third-party access to Location Information 1. Verizon Wireless warrants your individually owned agree to act as the administrator and to take responsibility Setting Time Restrictions: When you set Time Restrictions, organization with which you are affiliated. Unless otherwise through software, widgets or peripheral components wireless device (hereinafter the “Product”) against defects to moderate the group (including all conduct of your group noted, plans $3499 or higher and data features $2499 or higher you choose to download, add or attach to your wireless in material and workmanship under normal use and service. all data services will be unavailable during the restricted period, members through call, text, or voice messages). If someone You can try out our service for 30 days. except for Family Locator, VZ Navigator and Backup Assistant. when added to such plans are eligible for discounts. Unlimited device or through web access messaging capabilities or You may terminate service for any reason within 30 days THIS WARRANTY COVERS THE WIRELESS DEVICE ONLY reports any content as illegal, infringing or otherwise Anytime Minute Plans and secondary lines on Nationwide other means. When you use your mobile browser or AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE Time Restrictions cannot block the Mobile TV feature. inappropriate, you will be responsible for taking such action of activation. If you purchased a wireless device from Family SharePlans, Nationwide 65 Plus Plans and Nationwide other services and applications, you authorize Verizon Wireless at a promotional price at the time of activation, CONTAINED WITHIN THE ORIGINAL PACKAGE. 911: There are no restrictions on placing or receiving 911 to remediate the issue. Small Business SharePlans, and, except for business customers, Verizon Wireless to collect, use and disclose your calls. If a user dials 911 from his/her handset, all Usage Controls $ 99 you must return that wireless device to avoid being assessed 2. At its option, Verizon Wireless will replace the Product Verizon Wireless Roadside Assistance the 59 Mobile Broadband Plan are not eligible for discounts. Location Information as appropriate to provide $ $ during the warranty period at no charge, as long as you restrictions and limitations will be automatically suspended until Please speak with a Verizon Wireless Sales Representative, you with any location services that you enabled. an Early Termination Fee of 175, or 350 if you purchase the Account Owner resets the service for that line. Verizon Wireless Roadside Assistance service is available for an Advanced Device. You will remain responsible for your return it in accordance with the terms of this Warranty to a legally registered light passenger vehicles (e.g., sedans, coupes, or your organization’s telecom administrator, for more Verizon Wireless does not retain Location Information Blocked Numbers: Only 10-digit numeric phone numbers Activation Fee unless you terminate service within three days of Verizon Wireless Communications Store or other location motorcycles, convertibles, SUVs, light-duty pickups, etc.). information about discounts you may be eligible for. For longer than necessary to provide the services to you. specified by Verizon Wireless. The replacement device may (i.e., 111-555-1234) can be used with the Blocked Numbers information about our business programs, please speak to a activation. You will also be responsible for all applicable usage • be a new or reconditioned device of equal or comparable feature. You can’t block non-10-digit codes such as interna- For single lines, you can only make four calls a year for Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ. Toll-Free Calls and Emergency Services fees, prorated access charges, taxes, surcharges or other charges tional numbers, 911, 411, 611, or “unavailable” or “restricted” Verizon Wireless Roadside Assistance service. Calls to 800, 855, 866, 877 and 888 numbers are toll-free; value to the Product. Non-original manufacturer’s parts that accrued to your account through the termination date. If may be used in reconditioned devices. All Products numbers. When you use Blocked Numbers, you won’t receive • For Family SharePlans, you can make 10 calls a year using however, you will be billed for airtime. The exceptions are you paid a security deposit, it may take between 30 and 60 days notification of attempted delivery of a call to your device from all lines. calls to Verizon Wireless Customer Service and Technical returned to Verizon Wireless shall become the property to process the return of your security deposit. The charges for of Verizon Wireless.
Support (press 611 SEND from your wireless phone) and important the blocked number. The Blocked Numbers list restricts a user’s • The $5 Family SharePlan Verizon Wireless Roadside Assistance * any service used on the account before the service termination emergency calls (911), which are toll- and airtime-free. 911 B. COVERAGE IF IT IS A SERVICE CONTRACT: ability to place or receive voice calls and to send or receive mes- option is not available for business lines or accounts. date bay be applied against your security deposit. sages with the 10-digit numeric phone numbers listed. Voice Emergency Assistance: 911 SEND (toll- and airtime-free Verizon Wireless Roadside Assistance services are provided by If there is a defect (including pre-existing) in the material calls and text messages between Trusted Numbers will always from your wireless phone). All calls to *611 or 911 are Experiencing a problem with your device? and/or workmanship of your individually owned wireless be available. Trusted Numbers can include phone numbers Signature Motor Club, Inc. (in California, Signature Motor Club of included in your Plan. If you’re having a problem with your wireless device, just California, Inc.), subsidiaries of Allstate Enterprises, LLC, an device (hereinafter the “Product”), and the Product has been on your Wireless account or other 10-digit phone numbers, Fraud Prevention contact Verizon Wireless toll-free at 1.866.406.5154 from a subject only to normal use and service, Verizon Wireless including landlines and cell phones. independent company contracted to provide roadside assistance landline phone. We’ll diagnose the issue with you right over to Verizon Wireless customers. You can receive Verizon Wireless Verizon Wireless wants to protect your privacy and works agrees to replace the Product at no charge, as long as
the phone. If we can’t resolve the problem while you’re on Content Filters Roadside Assistance service two days after the feature is added. hard to prevent unauthorized phone usage or fraud. Wireless you return it in accordance with the terms of this Service information phone numbers and calls are capable of being intercepted the line and the problem is caused by a manufacturing defect Contract to a Verizon Wireless Communications Store The default setting is Filter Off. Currently, Content Filters can within the first year you own the device, we’ll send you a filter video clips available through V CAST Video On Demand, International Eligibility by someone with specialized equipment. We use anti-fraud or another location specified by Verizon Wireless. The International Eligibility requires a minimum payment history technology to make fraudulent calling very difficult, Certified Like-New Replacement (either a like unit or one of replacement device may be a new or reconditioned device websites accessible through most wireless devices, apps comparable quality) right to your door. Certified Like-New accessible through V CAST Apps, short code-based messaging and credit approval; a contract term and security deposit may particularly on digital calls. When roaming in some areas of equal or comparable value to the Product. Non-original also be required. Failure to maintain these requirements may outside our network, you may still need to enter a PIN code Replacements will carry the remaining warranty period from manufacturer’s parts may be used in reconditioned devices. campaigns and “Explicit” labeled music on V CAST Music and the original wireless device, or 90 days, whichever is greater. Song ID. Content from other sources, including Get It Now/ result in suspension of International Eligibility without notice. before you can place calls. If you did not receive a PIN code All Products replaced by Verizon Wireless shall become the You can remove International Eligibility at any time by calling when you enrolled for service, and you need one, please call Once you receive your replacement device, you must return property of Verizon Wireless. THIS SERVICE CONTRACT COVERS Media Center, is not filtered at this time. Other limitations your defective device within 10 days. If you do not, you will be apply. Visit verizonwireless.com/contentfilters or call Customer Service. You are responsible for any unauthorized use Customer Service. THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES of your SIM Card and will safeguard security codes. Upon charged up to the full retail price of your replacement device, OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE 1.800.922.0204 for additional information. $ termination of service, destroy your SIM Card. See FCC Rules and Regulations which may be in excess of 500. ORIGINAL PACKAGE. VZ Navigator verizonwireless.com/goglobal for details. The Federal Communications Commission (FCC) requires that Wireless devices that are lost, stolen or subjected to neglect, Do not attempt to enter or change information while wireless phones be operated in accordance with FCC rules and misuse, liquid damage, unreasonable wear and tear and the driving. Traffic features are limited to major roadways in regulations and under supervision of the licensee. like, are not eligible for return or exchange.
24 1.800.256.4646 verizonwireless.com 25 IV. What This Warranty or Service Contract and materially increases the service required under this INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS Does Not Cover: Service Contract. Cancellation of this Service Contract by OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, OR A. Defects or damage resulting from use of the Product in other Verizon Wireless will be effective fifteen (15) days after you CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES OR than its normal and customary manner; receive the notice of cancellation. ATTORNEYS’ FEES ARISING OUT OF THE USE OR INABILITY apps B. Defects or damage from misuse, accident or neglect; C. If within thirty (30) days of receiving this Warranty or Service TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE Transmit your signal in 3G. DISCLAIMED BY LAW. C. Defects or damage from improper testing, operation, Contract you wish to cancel service and you have not made a
maintenance, installation, adjustment or any alteration or claim under this Warranty or Service Contract, simply notify C. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION With America’s Largest and Most Reliable 3G Network. &
Verizon Wireless and we will refund all fees paid up to the OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR
modification of any kind; more date of termination. LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, D. Breakage or damage to antennas unless caused directly by SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY defects in material or workmanship; D. IF YOU CANCEL AS DESCRIBED IN THE IMMEDIATELY PRECEDING PARAGRAPH, VERIZON WIRELESS MUST PROVIDE TO YOU. E. Products disassembled or repaired in such a manner as YOU WITH A FULL REFUND NO LATER THAN THIRTY (30) XI. General Provisions If This Is a Service Contract: to adversely affect performance or prevent adequate DAYS AFTER YOU NOTIFY VERIZON WIRELESS THAT YOU inspection and testing to verify any warranty claim; A. This Service Contract sets forth our responsibilities regarding WISH TO CANCEL THIS WARRANTY OR SERVICE CONTRACT. IF the Product. Replacement of the Product, as described F. Products with labels removed or illegible serial numbers; VERIZON WIRELESS DOES NOT REFUND YOUR MONEY DURING herein, is your exclusive remedy. THIS DOCUMENT IS NOT A G. Defects or damage due to spills of or immersion in food or THIS TIME PERIOD, YOU ARE ENTITLED TO RECEIVE A REFUND WARRANTY. IN THE AMOUNT OF WHAT YOU PAID, PLUS AN EXTRA TEN liquid; B. Obligations of Verizon Wireless under this Service Contract PERCENT (10%) FOR EACH MONTH IN WHICH YOUR MONEY H. Scratches on all plastic surfaces and externally exposed are backed by the full faith and credit of Verizon Wireless. parts resulting from normal use; and/or IS NOT REFUNDED. XII. Other Rights: IX. Other Conditions: I. Damage resulting from normal wear and tear. A. This Warranty or Service Contract gives you specific legal A. This Warranty or Service Contract is extended to the rights. You may have additional rights that vary from state V. How Long This Warranty or Service Contract Lasts: original subscriber buyer only and may not be assigned to state. Verizon Wireless will provide the warranties or benefits, or transferred to subsequent subscriber buyers. This is described in Paragraph III, for as long as you subscribe to this Verizon Wireless’ complete Warranty or Service Contract B. Residents of Georgia and Kentucky may file a claim with program, from the date you activate service or for the duration for your Product. Verizon Wireless assumes no obligation Federal Insurance Co., 15 Mountain View Road, Warren, of your continuous active service with Verizon Wireless using or liability for additions or modifications to this Warranty NJ 07059, directly if Verizon Wireless does not honor your the Product, whichever is less. Activation will be deemed to be or Service Contract unless made in writing and signed claim within sixty (60) days after you filed your proof of plans no later than fifteen (15) days from the date of delivery of the by an officer of Verizon Wireless. If this document is a loss. Residents of Connecticut may file a claim with Balboa Product to you, the owner. Warranty, Verizon Wireless does not warrant the installation, Insurance Company, Suite 200, 3349 Michelson Drive, VI. How to Get Your Replacement Device Under This maintenance or service of the equipment, accessories, Irvine, CA 92612-8893 directly if Verizon Wireless fails to
Agreement: To receive your replacement device, present batteries or parts. perform according to the terms hereof. &
C. Resolution of Disputes for Connecticut Residents Only: your Product to any Verizon Wireless Communications Store, B. Verizon Wireless cannot be responsible in any way under this pricing along with your bill of sale or comparable substitute proof of Warranty or Service Contract for any ancillary equipment Any disputes between Verizon Wireless and residents of sale. If you are enrolled in either the Extended Warranty or attached to or used in connection with the Product, or for Connecticut arising under this Warranty shall be decided the Total Equipment Coverage program, call 1.866.406.5154 operation of the Product with any ancillary equipment. All by an arbitration process. A written complaint containing (toll free from a landline phone) and we’ll diagnose the such equipment is expressly excluded from this Warranty a description of the dispute, the purchase price, the cost issue with you right over the phone. You may also visit any or Service Contract. Furthermore, Verizon Wireless cannot of the repair of the Product and a copy of the warranty Verizon Wireless store to diagnose and address the problem be responsible for any damage to the Product resulting form can be mailed to: State of Connecticut, Insurance with your wireless device. from the use of ancillary equipment not furnished by Department, P.O. Box 816, Hartford, CT 06142-0816, Attn.: Consumer Affairs. VII. Your Obligations Under This Warranty or Service Verizon Wireless for use with individually owned equipment. Contract: You must use the Product in a normal way; C. When the Product is used in conjunction with ancillary or D. Defective equipment must be returned or holder will you must protect against further damage to the Product peripheral equipment not furnished by Verizon Wireless, be subject to a non-return fee equal to the cost of if there is a covered defect; you must follow the Product’s Verizon Wireless does not warrant and shall not supply the nonpromotion retail price. Subject to equipment instruction manual. service in connection with the operation of the Product/ availability at time of processing. Customer agrees to “like” peripheral combination, and Verizon Wireless will honor device if same model is no longer available. VIII. How and When You or We May Terminate This no warranty or service claim where the Product is used in Warranty or Service Contract: such a combination and it is determined by Verizon Wireless SELLER: A. Subject to Paragraph VIII. B., we may terminate this Warranty that there is no fault with the Product. Verizon Wireless (Entity Financially and Legally Obligated to Perform Service)
or Service Contract at any time. You may terminate this specifically disclaims any responsibility for any damage Verizon Wireless Services, LLC important Warranty or Service Contract at any time. If your wireless caused in any way by the use of product accessories and One Verizon Way service with Verizon Wireless is terminated or expires for any peripherals (specific examples include, but are not limited Basking Ridge, NJ 07920-1097 reason, you will be deemed to have terminated this Warranty to, batteries, chargers, adapters and power supplies) when or Service Contract. If you or Verizon Wireless terminate this such accessories and peripherals are not furnished by Verizon Wireless Plans, Rate and Coverage Areas, Warranty or Service Contract more than thirty (30) days after Verizon Wireless. rates, agreement provisions, business practices, 3G Rate & Coverage Area Map receiving this Warranty or Service Contract, you will receive procedures, and policies are subject to change as X. General Provisions If This Is a Warranty: a prorated refund of your monthly fee for this Warranty or See the Important Map Information on page 10.
specified in the Customer Agreement. information Service Contract, as applicable. A. This Warranty sets forth our responsibilities regarding the B. For residents of Georgia, this Service Contract can only Product. Replacement of the Product, as described herein, is ©2010 Verizon Wireless be terminated by Verizon Wireless for fraud, material your exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF misrepresentation or your failure to pay amounts due ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, hereunder. For residents of Nevada, Verizon Wireless may INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES not terminate this Service Contract before the expiration OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR of the agreed term, if the Service Contract has been in PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED effect for seventy (70) days, except if you: (1) fail to pay an WARRANTY. FURTHER, NO WARRANTY IS MADE AS TO amount when due; (2) commit fraud or make a material COVERAGE, AVAILABILITY OR GRADE OF SERVICE PROVIDED misrepresentation in obtaining this Service Contract, or BY VERIZON WIRELESS. in presenting a claim; or (3) perform any act or omission B. IN NO EVENT SHALL VERIZON WIRELESS BE LIABLE or violate any condition of this Service Contract, after the FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF effective date of this Service Contract that substantially THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME,
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