Bell MTS Hosted Collaboration Solution

Administrator portal | User guide Table of contents

Icons legend...... 3

Packages and features...... 4

Adding new users...... 5 Starter package...... 5 Core package/enhanced desktop phone package...... 7 Enhanced – Jabber for desktop, Android, iPhone, or tablet package...... 9 Premium package...... 11 Jabber solo package...... 13 Standalone voicemail package...... 14 VC room package (video conferencing)...... 15

Deleting users...... 17

Adding a second shared line to a device...... 17

Adding a public shared line to a device...... 17

Voicemail PIN/web application passwords...... 17

Adding or modifying alternate numbers for voicemail...... 18

Changing device and MAC address...... 18

Changing a package for a user...... 19

Changing a user name...... 19

Changing an address fora user...... 19

Changing an extension for a user...... 20

Updating call forward settings for a public shared line...... 20

Adding single number reach...... 20

2 Icons legend

Below you will find a table of the Bell MTS administrator portal icons that are referenced in this guide.

Icon Description

Quick create

Organization chart

Quick lookup

Grid

Checkmark

3 Packages and features

Starter Enhanced Jabber for tablet device

• One device (ideal for public use areas like • Advanced collaboration and communication via waiting rooms, lobby phones or staff rooms) tablet/iPad device • Video calling Core* • Instant messaging and presence capabilities • Option to add voicemail for an additional fee • One device (basic functionality for a standard office worker) Premium • Instant messaging and presence capabilities • Option to add voicemail for an additional fee Ideal for executives, power users and mobile workers • Up to 10 devices (such as sets, PC/MAC, Jabber Enhanced desktop phone on mobile devices/tablets) • Voicemail • One device (ideal for receptionists, knowledge or • Video calling administrative staff positions) • client access • Video calling (with the proper device) • Instant messaging and presence capabilities • Instant messaging and presence capabilities • Option to add voicemail for an additional fee Jabber Solo • Video conference DX80 device • Instant messaging and presence for one user Enhanced Jabber for desktop Standalone voicemail • Advanced collaboration and communication via PC/MAC using Jabber • Internal voicemail for one user • Video calling • Instant messaging and presence capabilities VC room • Option to add voicemail for an additional fee • One device for a Cisco Room Endpoint (Cisco SX Enhanced Jabber for Android device or MX series)

• Advanced collaboration and communication via Android mobile device using Jabber • Video calling • Instant messaging and presence capabilities • Option to add voicemail for an additional fee

Enhanced Jabber for iPhone device

• Advanced collaboration and communication via iPhone mobile device using Jabber • Video calling • Instant messaging and presence capabilities • Option to add voicemail for an additional fee

* Core packages are available only to customers registered for Bell MTS Hosted Collaboration Solution prior to September 1, 2020 4 Adding new users

Creating new users/devices – Starter User package • Extension Mobility – Select or No. If Yes is selected, choose the phone model 1. Log into your unique administrator page using • Subscribe CSS – Should be automatically the web address provided by your Bell MTS selected based on which department was Business Communication Consultant (BCC). allocated If you require assistance to retrieve your unique • Department – This is an optional field to show administrator user page web address, please this user’s department within the company contact the BCC helpline at 204 941-6691 or [email protected] Service – Additional desk phone 2. Click on Daily Management then BellMTS Users New device on the left • Device Type – Select device 3. Click on the quick create icon at the top left • Phone Model – Choose the phone model from corner of the page the dropdown menu 4. Click on the organization chart icon in Allocate • MAC Address – Enter the letters SEP followed by Department, click the arrow beside your the MAC address for that user’s device. Do not company name, click the checkbox to the left of include spaces the Device Pool (Location) in which you wish to • Description – The description of that device’s place this user (e.g. ) then click OK user 5. Complete the following sections: • Device Pool – Choose your device pool with General information either SRST or NoSRST • Allocate Department – Enter the location in • Softkey Template – Choose a softkey template which you want to place this user (e.g. Winnipeg) from the dropdown menu (if unsure, choose the standard softkey template) • Language • Phone Button Template – Choose a phone button • Login – Enter the user’s login information (user template from the dropdown menu ID) You will only see this option if there are custom • First name – Enter the user’s first name phone button templates created by Bell MTS. • Last name – Enter the user’s last name Otherwise, the standard template will be applied. • Package – Choose the package for the user – Line – Associated devices Starter • Visual Message Waiting Indicator Policy – • Email – Fill in the user’s email address (if there is Defaulted to System Policy but can be changed one associated) • Display – How the user wants their name • Password – Fill in the user’s password (this displayed internally password will be used to log in to both Selfcare and Jabber) • External Name Display – How the user’s name Note: You may not need to fill in the password will be displayed for external calls field if a default password has already been set • Text Label – What the user wants to display on up their own set Package • Ring Settings (Phone Idle) – Set to system default Service – Telephony new but can be changed • Ring Settings (Phone Active) – Set to system • Billing telephone number – Enter the company’s default, but can be changed billing telephone number • Busy Trigger – May be set to a default number, • Requested by (Name) – Enter the name of the but can be changed person who requested the change • Maximum Number of Calls – May be set to a • Requested by (contact number) – Enter the default number, but it can be changed contact phone number for the person who requested the change Service –Line new Line • Service Address – User’s physical location

5 • Internal Number – Select either the quick • Select Number of services User ShareLine to lookup icon to get a number automatically or activate the grid icon to bring up a table of available • Activate service single number reach internal extensions. Green means that extension To add additional lines to this device, click the is available. Red means that extension is checkbox for Number of services User ShareLine unavailable to activate then select a number of lines in the Once the table of available internal extensions is dropdown menu. You will then be given an option displayed: to assign additional lines to this device. Select an existing line in the dropdown menu. 1. Click on a green internal extension 2. An external directory number and an If you don’t see the existing line in the dropdown external phone number mask will be menu: automatically populated. This is the 10-digit number for this user that will be displayed 1. Click the Advanced button to the right when an external call is made 2. Click on Filter 3. Select an option in the filter, type in the existing Important: If you want to change the internal line you are looking for in the blank space number, external directory number, or the provided, then click the checkmark to the right external phone number mask, you must to search contact the BCC helpline at 204 941-6691 or 4. Once you have found the line, double click on it [email protected] and it will move to the top into the selected Line Components section or

• Calling privileges – Choose either: If you wish to add additional lines to this device, • Line_Internal_CSS – The user can only call which are only used for accessing voicemail, click internally the checkbox for Number of services Public Shared • Line_International_CSS – The user can call Line to activate, then select a number of lines in the anywhere in the world dropdown menu. • Line_Local_CSS – The user can call anywhere If you don’t see the existing line in the dropdown in menu: • Line_LongDistance_CSS – The user can call anywhere in Canada and the United States 1. Click the Advanced button to the right • Calling privileges for call forward all – Choose 2. Click on Filter between: 3. Select an option in the filter and type in what • Fwd_Local_CSS – The user can forward calls you are looking for in the blank space provided, anywhere in Manitoba then click to the right to search (you may need • Fwd_LongDistance_CSS – The user can to select a few different filter options to find the forward calls anywhere in Canada and the line you are looking for) United States 4. Once you have found the line, double click on Note: You will have an option to choose it and it will move to the top into the selected between or select both Hunt Group and Shared Line Components section Pickup Group 5. Click Update • Configure Hunt Group, Pickup Group or other If you select Activate Service Single Number lines before selecting any of the previous options Reach, you will be given an option to assign the • Please contact the Bell MTS BCC helpline at 204 Destination Number (ensure to put 9 and area 941-6691 or [email protected] to activate code first for external numbers) and Destination Hunt Group and Pickup Group services. name You may select the following options independently: 6. Click Apply You have now created a new user with a Starter • Activate service Hunt Group Member package. • Activate service Pickup Group Member • Select Number of services Public Shared Line to activate

6 Creating new users/devices/voicemail – Service – Additional desk phone Core package/enhanced desktop phone New device package • Device Type – Select device • Phone Model – Choose the phone model from 1. Log into your unique administrator page using the dropdown menu the web address provided by your Bell MTS Note: if you choose a phone that will allow Business Communication Consultant (BCC) for an expansion module, you will be given an 2. Click on Daily Management then BellMTS Users option to add an expansion module on the left • MAC Address – Enter the letters SEP followed by 3. Click on the quick create icon at the top left the MAC address for that user’s device. Do not corner of the page include spaces 4. Click on the organization chart icon in Allocate • Description – The description of that device’s Department, click the arrow beside your user company name, click the checkbox to the left of • Device Pool – Choose your device pool with the Device Pool (Location) in which you wish to either SRST or NoSRST place this user (e.g. Winnipeg) then click OK • Softkey Template – Choose a softkey template 5. Complete the following sections: from the dropdown menu (if unsure, choose the General information standard softkey template) • Phone Button Template – Choose a phone button • Allocate Department – Enter the location in template from the dropdown menu which you want to place this user (e.g. Winnipeg) You will only see this option if there are custom • Language phone button templates created by Bell MTS. • Login – Enter the user’s login information (user Otherwise, the standard template will be applied. ID) Line – Associated devices • First name – Enter the user’s first name • Visual Message Waiting Indicator Policy – • Last name – Enter the user’s last name Defaulted to System Policy but can be changed • Package – Choose the package for the user – • Display – How the user wants their name Core or Enhanced desktop phone displayed internally • Email – Fill in the user’s email address (if there is • External Name Display – How the user’s name one associated) will be displayed for external calls • Password – Fill in the user’s password (this • Text Label – What the user wants to display on password will be used to log in to both Selfcare their own set and Jabber) Note: You may not need to fill in the password • Ring Settings (Phone Idle) – Set to system default field if a default password has already been set but can be changed up. • Ring Settings (Phone Active) – Set to system default, but can be changed Package Service – Telephony new • Busy Trigger – May be set to a default number, but can be changed • Billing telephone number – Enter the company’s • Maximum Number of Calls – May be set to a billing telephone number default number, but it can be changed • Requested by (Name) – Enter the name of the person who requested the change Service – Line new Line • Requested by (contact number) – Enter the contact phone number for the person who • Service Address – User’s physical location requested the change • Internal Number – Select either the quick User lookup icon to get a number automatically or the grid icon to bring up a table of available • Extension Mobility – Select Yes or No internal extensions. Green means that extension If Yes is selected, choose the phone model is available. Red means that extension is • Subscribe CSS – Should be automatically unavailable selected based on which department was allocated • Department – This is an optional field to show this user’s department within the company

7 Once the table of available internal extensions is If you don’t see the existing line in the dropdown displayed, click on a green internal extension. menu:

An external directory number and an external 1. Click the Advanced button to the right phone number mask will be automatically 2. Click on Filter populated. This is the 10-digit number for this 3. Select an option in the filter and type in what user that will be displayed when an external call you are looking for in the blank space provided, is made. then click to the right to search 4. Once you have found the line, double click on it Important: If you want to change the internal and it will move to the top into the selected Line number, external directory number, or the Components section external phone number mask, you must or contact the BCC helpline at 204 941-6691 or [email protected] If you wish to add additional lines to this device, which are only used for accessing voicemail, click the checkbox for Number of services Public Shared Line to activate, then select a number of lines in the • Calling privileges – choose either: dropdown menu. • Line_Internal_CSS – The user can only call If you don’t see the existing line in the dropdown internally menu: • Line_International_CSS – The user can call anywhere in the world • Line_Local_CSS – The user can call anywhere 1. Click the Advanced button to the right in Manitoba 2. Click on Filter • Line_LongDistance_CSS – The user can call 3. Select an option in the filter and type in what anywhere in Canada and the United States you are looking for in the blank space provided, • Calling privileges for call forward All – choose then click to the right to search (you may need between: to select a few different filter options to find the line you are looking for) • Fwd_Local_CSS – The user can forward calls 4. Once you have found the line, double click on anywhere in Manitoba it and it will move to the top into the selected • Fwd_LongDistance_CSS – The user can Shared Line Components section forward calls anywhere in Canada and the United States 5. Click Update Note: You will have an option to choose If you select Activate Service Single Number between or select both Hunt Group and Reach, you will be given an option to assign the Pickup Group Destination Number (ensure to put 9 and area code first for external numbers) and Destination • Configure Hunt Group, Pickup Group or other name. lines before selecting any of the previous options. If you want to add voicemail: • Please contact the Bell MTS BCC helpline at 204 1. Select Activate service Unity Connection – 941-6691 or [email protected] to activate Voicemail Hunt Group and Pickup Group services. 2. Click Apply • You can add the Unity Connection Voicemail by checking the box. You have now created a new user with a Core package or an Enhanced desktop phone package. To add additional lines to this device, click the checkbox for Number of services User Shared Line to activate then select a number of lines in the dropdown menu. You will then be given an option to assign additional lines to this device. Select an existing line in the dropdown menu.

8 Creating new users/devices/voicemail – Service – Telephony new Enhanced – Jabber for desktop, Android, • Billing telephone number – Enter the company’s iPhone, or tablet package billing telephone number • Requested by (Name) – Enter the name of the 1. Log into your unique administrator page using person who requested the change the web address provided by your Bell MTS • Requested by (contact number) – Enter the Business Communication Consultant (BCC) contact phone number for the person who 2. Click on Daily Management then BellMTS Users requested the change on the left User 3. Click on the quick create icon at the top left corner of the page • Extension Mobility – Select Yes or No If Yes is selected, choose the phone model 4. Click on the organization chart icon in Allocate Department, click the arrow beside your • Subscribe CSS – Should be automatically company name, click the checkbox to the left of selected based on which Department was the Device Pool (Location) in which you wish to allocated place this user (e.g. Winnipeg) then click OK • Department – This is an optional field to show 5. Complete the following sections: this user’s department within the company General information Service – Line new Line • Allocate Department – Enter the location in which you want to place this user (e.g. Winnipeg) • Service Address – User’s physical location • Language • Internal Number – Select either the quick lookup icon to get a number automatically or • Login – Enter the user’s login information (user the grid icon to bring up a table of available ID) internal extensions. Green means that extension • First name – Enter the user’s first name is available. Red means that extension is • Last name – Enter the user’s last name unavailable. • Package – Choose the package for the user Once the table of available internal extensions is – Enhanced for desktop, Enhanced – Jabber displayed, click on a green internal extension. for Android, Enhanced – Jabber for iPhone, or Enhanced -Jabber for tablet. An external directory number and an external • Email – Fill in the user’s email address (if there is phone number mask will be automatically one associated) populated. This is the 10-digit number for this • Password – Fill in the user’s password (this user that will be displayed when an external call password will be used to log in to both Selfcare is made. and Jabber) : You may not need to fill in the password Note Important: If you want to change the internal field if a default password has already been set number, external directory number, or the up. external phone number mask, you must Package contact the BCC helpline at 204 941-6691 or Service – Collaboration for desktops, Android, iPhone, [email protected] or tablet

New device • Description – The description of the user for that • Calling privileges – Choose either: device • Line_Internal_CSS – The user can only call • Device Pool – Choose your device pool with internally either SRST or NoSRST • Line_International_CSS – The user can call • Display – How the user wants his or her name anywhere in the world displayed internally • Line_Local_CSS – The user can call anywhere in Manitoba • External Name Display – How the user’s name will be displayed for external calls • Line_LongDistance_CSS – The user can call anywhere in Canada and the United States • Text Label – What the user wants to display on his or her own Jabber client • Calling privileges for call forward All – Choose between:

9 • Fwd_Local_CSS – The user can forward calls 5. Click Update anywhere in Manitoba If you select Activate service Single Number • Fwd_LongDistance_CSS – The user can Reach, you will be given an option to assign the forward calls anywhere in Canada and the Destination Number (ensure to put 9 and area United States code first for external numbers) and Destination Note: You will have an option to choose name between or select both Hunt Group and Note: Adding a user shared line or a public Pickup Group shared line are the only available options for the • Configure Hunt Group, Pickup Group or other Enhanced – Jabber for Desktop package. lines before selecting any of the previous options • Please contact the Bell MTS BCC helpline at If you want to add voicemail: 204 941-6691 or [email protected] to 1. Select Activate service Unity Connection – activate Hunt Group and Pickup Group services Voicemail • You can select the Unity Connection Voicemail 2. Click Apply by checking the box You have now created a new user with an Enhanced To add additional lines to this device, click the Jabber for Desktop, Android, iPhone or tablet checkbox for Number of services User Shared Line package. to activate then select a number of lines in the dropdown menu. You will then be given an option to assign additional lines to this device. Select an existing line in the dropdown menu.

If you don’t see the existing line in the dropdown menu:

1. Click the Advanced button to the right 2. Click on Filter 3. Select an option in the filter and type in what you are looking for in the blank space provided, then click the checkmark to the right to search 4. Once you have found the line, double click on it and it will move to the top into the selected Line Components section or

If you wish to add additional lines to this device that are just used for accessing voicemail, click the checkbox for Number of services Public Shared Line to activate, then select a number of lines in the dropdown menu.

If you don’t see the existing line in the dropdown menu:

1. Click the Advanced button to the right 2. Click on Filter 3. Select an option in the filter and type in what you are looking for in the blank space provided, then click to the right to search (you may need to select a few different filter options to find the line you are looking for) 4. Once you have found the line, double click on it and it will move to the top into the selected Shared Line Components section

10 Creating new users/devices/voicemail – • Requested by (Name) – Enter the name of the Premium package person who requested the change • Requested by (contact number) – Enter the 1. Log into your unique administrator page using contact phone number for the person who the web address provided by your Bell MTS requested the change Business Communication Consultant (BCC) User 2. Click on Daily Management then BellMTS Users • Extension Mobility – Select Yes or No. on the left If Yes is selected, choose the phone model 3. Click on the quick create icon at the top left • Subscribe CSS – Should be automatically corner of the page selected based on which Department was 4. Click on the organization chart icon in Allocate allocated Department, click the arrow beside your • Department – This is an optional field to show company name, click the checkbox to the left of this user’s department within the company the Device Pool (Location) in which you wish to place this user (e.g. Winnipeg) then click OK. Service – Additional desk phone 5. Complete the following sections: New device General information • Device Type – Select device • Phone Model – Choose the phone model from • Allocate Department – Enter the location in the dropdown menu which you want to place this user (e.g. Winnipeg) Note: if you choose a phone that will allow • Language for an expansion module, you will be given an • Login – Enter the user’s login information (user option to add an expansion module ID) • MAC Address – Enter the letters SEP followed by • First name – Enter the user’s first name the MAC address for that user’s device. Do not • Last name – Enter the user’s last name include spaces • Package – Choose the package for the user – • Description – The description of that device’s Premium user • Email – Fill in the user’s email address (if there is • Device Pool – Choose your device pool with one associated) either SRST or NoSRST • Password – Fill in the user’s password (this • Softkey Template – Choose a softkey template password will be used to log in to both Selfcare from the dropdown menu (if unsure, choose the and Jabber) standard softkey template) Note: You may not need to fill in the password • Phone Button Template – Choose a phone button field if a default password has already been set template from the dropdown menu up. You will only see this option if there are custom Package phone button templates created by Bell MTS Service – Cisco Jabber – Collaboration for desktops Otherwise, the standard template will be applied (new) Line – Associated devices • Visual Message Waiting Indicator Policy – In this section, you can activate: Defaulted to System Policy but can be changed • Service Collaboration for Android • Display – How the user wants their name • Service Collaboration for iPhones displayed internally • Service Collaboration for tablets • External Name Display – How the user’s name Once you activate any of the three options you are will be displayed for external calls able to change the: • Text Label – What the user wants to display on their own set • Display – Description of the device • Ring Settings (Phone Idle) – Set to system default • External Name Display – The user name that is but can be changed displayed for external calls • Ring Settings (Phone Active) – Set to system • Text Label default, but can be changed • Busy Trigger – May be set to a default number, Service – Telephony new but can be changed • Billing telephone number – Enter the company’s • Maximum Number of Calls – May be set to a billing telephone number default number, but it can be changed

11 Service – Line new To add additional lines to this device, click the Line checkbox for Number of services User Shared Line • Service Address – User’s physical location to activate then select a number of lines in the dropdown menu. You will then be given an option • Internal Number – Select either the quick to assign additional lines to this device. Select an lookup icon to get a number automatically or existing line in the dropdown menu. the grid icon to bring up a table of available internal extensions. Green means that extension If you don’t see the existing line in the dropdown is available. Red means that extension is menu: unavailable Once the table of available internal extensions is 1. Click the Advanced button to the right displayed, click on a green internal extension. 2. Click on Filter 3. Select an option in the Filter, type in what you An external directory number and an external are looking for in the blank space provided, then phone number mask will be automatically click the checkmark to the right to search. populated. This is the 10-digit number for this 4. Once you have found the line, double click on it user that will be displayed when an external call and it will move to the top into the selected Line is made. Components section or Important: If you want to change the Internal Number, external directory number, or the If you wish to add additional lines to this device, external phone number mask, you must which are only used for accessing voicemail, click contact the BCC helpline at 204 941-6691 or the checkbox for Number of services Public Shared [email protected] Line to activate, then select a number of lines in the dropdown menu.

If you don’t see the existing line in the dropdown • Calling privileges – Choose either: menu: • Line_Internal_CSS – The user can only call internally 1. Click the Advanced button to the right • Line_International_CSS – The user can call 2. Click on Filter anywhere in the world 3. Select an option in the filter and type in what • Line_Local_CSS – The user can call anywhere you are looking for in the blank space provided, in Manitoba then click the checkmark to the right to search • Line_LongDistance_CSS – The user can call (you may need to select a few different filter anywhere in Canada and the United States options to find the line you are looking for) • Calling privileges for call forward All – Choose 4. Once you have found the line, double click on between: it and it will move to the top into the selected • Fwd_Local_CSS – The user can forward calls Shared Line Components section anywhere in Manitoba 5. Click Update • Fwd_LongDistance_CSS – The user can If you select Activate Service Single Number forward calls anywhere in Canada and the Reach, you will be given an option to assign the United States Destination Number (ensure to put 9 and area Note: You will have an option to choose code first for external numbers) and Destination between or select both Hunt Group and name. Pickup Group Voicemail is included in the Premium Package, • Configure Hunt Group, Pickup Group or other however if you wish to turn it off: lines before selecting any of the previous options • Please contact the Bell MTS BCC helpline at 204 1. Uncheck Activate service Unity Connection – 941-6691 or [email protected] to activate Voicemail Hunt Group and Pickup Group services 2. Click Apply • You can add the Unity Connection Voicemail by You have now created a new user with Premium checking the box. package.

12 Creating new users –Jabber solo package • Email – Fill in the user’s email address (if there is one associated) 1. Log into your unique administrator page using • Password – Fill in the user’s password (this the web address provided by your Bell MTS password will be used to log in to both Selfcare Business Communication Consultant (BCC) and Jabber) 2. Click on Daily Management then BellMTS Users Note: You may not need to fill in the password on the left field if a default password has already been set 3. Click on the quick create icon at the top left up corner of the page Package 4. Click on the organization chart icon in Allocate Service – Telephony new Department, click the arrow beside your • Billing telephone number – Enter the company’s company name, click the checkbox to the left of billing telephone number the Device Pool (Location) in which you wish to • Requested by (Name) – Enter the name of the place this user (e.g. Winnipeg) then click OK person who requested the change 5. Complete the following sections: • Requested by (contact number) – Enter the General information contact phone number for the person who • Allocate Department – Enter the location in requested the change which you want to place this user (e.g. Winnipeg) User • Language • Subscribe CSS – Should be automatically • Login – Enter the user’s login information (user selected based on which department was ID) allocated • First name – Enter the user’s first name • Department – This is an optional field to show • Last name – Enter the user’s last name this user’s Department within the company • Package – Choose the package for the user – Click Apply after completing all sections. Jabber Solo You have now created a new user with Jabber Solo package.

13 Creating new users – Standalone voicemail • Password – Fill in the user’s password (this package password will be used to log in to both Selfcare and Jabber) 1. Log into your unique administrator page using Note: You may not need to fill in the password the web address provided by your Bell MTS field if a default password has already been set Business Communication Consultant (BCC) up. 2. Click on Daily Management then BellMTS Users Package on the left Service – Telephony new 3. Click on the quick create icon at the top left • Billing telephone number – Enter the company’s corner of the page billing telephone number 4. Click on the organization chart icon in Allocate • Requested by (Name) – Enter the name of the Department, click the arrow beside your person who requested the change company name, click the checkbox to the left of • Requested by (contact number) – Enter the the Device Pool (Location) in which you wish to contact phone number for the person who place this user (e.g. Winnipeg) then click OK requested the change 5. Complete the following sections: User General information • Subscribe CSS – Should be automatically • Allocate Department – Enter the location in selected based on which department was which you want to place this user (e.g. Winnipeg) allocated • Language • Department – This is an optional field to show • Login – Enter the user’s login information (user this user’s department within the company ID) Service – Line new • First name – Enter the user’s first name • Internal number – Type in an extension • Last name – Enter the user’s last name • calling privileges – Select Line_Internal_CSS • Package – Choose the package for the user – • calling privileges for call forward All – Select Standalone Voicemail Forward_Local_CSS • Email – Fill in the user’s email address (if there is one associated) Click Apply after completing all sections. You have now created a new user with Standalone Voicemail package.

14 Creating new users/devices – VC room Service – Additional desk phone package (video conferencing) New device • Device Type – Select device 1. Log into your unique administrator page using • Phone Model – Choose the phone model from the web address provided by your Bell MTS the dropdown menu Business Communication Consultant (BCC) • MAC Address – Enter the letters SEP followed by 2. Click on Daily Management then BellMTS Users the MAC address for that user’s device. Do not on the left include spaces 3. Click on the quick create icon at the top left • Description – The description of that device’s corner of the page user 4. Click on the organization chart icon in Allocate • Device Pool – Choose your device pool with Department, click the arrow beside your either SRST or NoSRST company name, click the checkbox to the left of • Softkey Template – Choose a softkey template the Device Pool (Location) in which you wish to from the dropdown menu (if unsure, choose the place this user (e.g. Winnipeg) then click OK standard softkey template) 5. Complete the following sections: • Phone Button Template – Choose a phone button General information template from the dropdown menu • Allocate Department – Enter the location in You will only see this option if there are custom which you want to place this user (e.g. Winnipeg) phone button templates created by Bell MTS. Otherwise, the standard template will be applied. • Language • Room Name – This is the Exchange Conference • Login – Enter the user’s login information (user Room name. It is used for scheduling meetings ID) where this Telepresence system participates. • First name – Enter the user’s first name Note: This section must match the name used in • Last name – Enter the user’s last name Exchange exactly • Package – Choose the package for the user – VC Line – Associated devices room • Visual Message Waiting Indicator Policy – • Email – Fill in the user’s email address (if there is Defaulted to System Policy but can be changed one associated) • Display – How the user wants their name • Password – Fill in the user’s password (this displayed internally password will be used to log in to both Selfcare and Jabber) • External Name Display – How the user’s name Note: You may not need to fill in the password will be displayed for external calls field if a default password has already been set • Text Label – What the user wants to display on up. their own set Package • Ring Settings (Phone Idle) – Set to system default Service – Telephony new but can be changed • Ring Settings (Phone Active) – Set to system • Billing telephone number – Enter the company’s default, but can be changed billing telephone number • Busy Trigger – May be set to a default number, • Requested by (Name) – Enter the name of the but can be changed person who requested the change • Maximum Number of Calls – May be set to a • Requested by (contact number) – Enter the default number, but it can be changed contact phone number for the person who requested the change Service – Line new Line User • Service Address – User’s physical location • Extension Mobility – Select Yes or No If Yes is selected, choose the phone model • Internal Number – Select either the quick lookup icon to get a number automatically or • Subscribe CSS – Should be automatically the grid icon to bring up a table of available selected based on which department was internal extensions. Green means that extension allocated is available. Red means that extension is • Department – This is an optional field to show unavailable this user’s department within the company Once the table of available internal extensions is displayed:

15 1. Click on a green internal extension. An external directory number and an external phone number mask will be automatically populated. This is the 10-digit number for this user that will be displayed when an external call is made

Important: If you want to change the Internal Number, external directory number, or the external phone number mask, you must contact the BCC helpline at 204 941-6691 or [email protected]

• Calling privileges – Choose either: • Line_Internal_CSS – The user can only call internally • Line_International_CSS – The user can call anywhere in the world • Line_Local_CSS – The user can call anywhere in Manitoba • Line_LongDistance_CSS – The user can call anywhere in Canada and the United States • Calling privileges for call forward All – Choose between: • Fwd_Local_CSS – The user can forward calls anywhere in Manitoba • Fwd_LongDistance_CSS – The user can forward calls anywhere in Canada and the United States

Click Apply after completing all sections.

You have now created a new user with a VC room package.

16 Deleting users Adding a public shared line to a device 1. Log into your unique administrator page using the web address provided by your Bell MTS Business Communication Consultant (BCC) 1. Log into your unique administrator page using 2. Click on Daily Management then BellMTS Users the web address provided by your Bell MTS on the left Business Communication Consultant (BCC) 3. Click the checkbox to the left of the user you 2. Click on Daily Management then BellMTS Users want to delete on the left 4. Click the X at the top to delete the selected user 3. Click on the user to which you want to add a public shared line 5. Confirm Rremoval and select Confirm 4. Click on the key icon in the Actions section to 6. You will receive a message at the top of the the right of public shared line page to confirm you have deleted that user 5. Select an existing line in the dropdown menu You have now successfully deleted a user. or click the Advanced button to the right if you don’t see the existing line in the dropdown menu 6. Click on Filter Adding a second shared line 7. Select an option in the Filter and type in the existing line you are looking for in the blank to a device space provided, then click the checkmark icon to the right to search 1. Log into your unique administrator page using 8. Once you have found the line double click on the web address provided by your Bell MTS it and it will move to the top into the selected Business Communication Consultant (BCC) Shared Line Components section 2. Click on Daily Management then BellMTS Users 9. Click Update on the left 10. Click Apply 3. Click on the user to which you want to add a You have now successfully added a public shared second shared line line to a device. 4. Click on the key icon in the Actions section to the right of User Shared Line 5. Select an existing line in the dropdown menu or click the Advanced button to the right if you Voicemail PIN/web don’t see the existing line in the dropdown menu application passwords 6. Click on Filter 7. Select an option in the filter and type in the Resetting or unlocking PIN/Web application password existing line you are looking for in the blank There are a few ways to reset voicemail PINs/ space provided, then click the checkmark to the Webstation passwords in Kurmi. right to search 8. Once you have found the line, double click on it Option1 – Resetting voicemail/Extension Mobility/ and it will move to the top into the selected Line Personal Directory PIN and resetting Webstation/ Components section Jabber/Self Care access password. 9. Click Update 1. Log into your unique administrator page using 10. Click Apply the web address provided by your Bell MTS You have now successfully added a second shared Business Communication Consultant (BCC) line to a device. 2. Click on Daily Management then BellMTS Users on the left 3. Click on the user for which you want to reset the voicemail/Extension Mobility/Personal Directory PIN or the Webstation/Jabber/Self Care Access password 4. Click the pencil icon at the top to modify the user

17 5. Uncheck Keep Current Value beside either PIN or You have successfully added an alternate number. Password or both: 6. Fill in the new PIN/Password 7. Click Apply Changing device and MAC You have now reset a voicemail/Extension Mobility/ Personal Directory PIN or the Webstation/Jabber/ address Self Care Access password. Change a MAC address on an existing same model Option 2 – Resetting voicemail/Extension Mobility/ device Personal Directory PIN and Resetting Webstation/ Jabber/Self Care Access password. 1. Log into your unique administrator page using 1. Log into your unique administrator page using the web address provided by your Bell MTS the web address provided by your Bell MTS Business Communication Consultant (BCC) Business Communication Consultant (BCC) 2. Click on Daily Management then BellMTS Users 2. Click on Daily Management then BellMTS Users on the left on the left 3. Click on the pencil icon under the Action 3. Click on the user for which you want to reset the section at the bottom to the right of Additional voicemail/Extension Mobility/Personal Directory Deskphone PIN or the Webstation/Jabber/Self Care Access 4. Change the MAC address to the new MAC password address 4. Click on the key icon at the top to Reset 5. Click Apply Passwords/Pin Codes 5. Select either Password or PIN or both to reset You have now successfully changed a MAC address on the same model device. 6. Click Reset 7. Click Confirm Change a device model and MAC address on an 8. If there has been an email address set provided existing user for that BellMTS User, a PIN/Password resent 1. Log into your unique administrator page using email will be sent to that email address the web address provided by your Bell MTS You have now reset a voicemail/Extension Mobility/ Business Communication Consultant (BCC) Personal Directory PIN or the Webstation/Jabber/ 2. Click on Daily Management then BellMTS Users Self Care Access password. on the left 3. Click on your user for which you need to change a MAC address or a device Adding or modifying 4. Click on the pencil icon under the Action section to the right of Additional Deskphone alternate numbers for 5. Select a new phone model and complete the MAC address field by entering the letters SEP voicemail followed by the new MAC address. Do not include spaces 1. Log into your unique administrator page using 6. Select a new Softkey Template and Phone Button the web address provided by your Bell MTS Template from the drop-down menus if they are Business Communication Consultant (BCC) different from the standard templates 2. Click on Daily Management then BellMTS Users 7. Click Apply on the left You have now successfully swapped out a device 3. Click on the user to which you want to add the model for another device model. alternate number for voicemail 4. Click the pencil icon in the Actions section to the right of Unity Connection – Voicemail 5. Put a checkmark beside the Alternate Number you wish to add 6. Type in the number with the area code of the alternate number in the blank space provided 7. Click Apply

18 7. If you are changing users and not just the Changing a package for a name of the same user, click on the X in the user Actions section to the right of Unity Connection Voicemail, while still viewing the Bell MTS User 8. Click Apply. This will delete the voicemail 1. Log into your unique administrator page using account of the old user the web address provided by your Bell MTS 9. If the new user is also getting voicemail, click Business Communication Consultant (BCC) on the plus sign to the right of Unity Connection 2. Click on Daily Management then BellMTS Users Voicemail on the left 10. Click Apply. This will add the voicemail account 3. Click on the user you want to modify of the new user 4. Click the pencil icon at the top to modify the You have now successfully changed a user name. user 5. Change the package by selecting a new package in the dropdown menu 6. If you are changing a package, you may need Changing an address for to fill out additional fields. See the Create New Users process for instructions on filling out those a user fields 7. If you are changing from a package that 1. Log into your unique administrator page using includes voicemail (e.g. Premium) or you the web address provided by your Bell MTS already have voicemail selected, and you are Business Communication Consultant (BCC) changing to a package such as Core or any of 2. Click on Daily Management then BellMTS Users the Enhanced packages for which voicemail on the left is optional and billable. Activate Service Unity 3. Click on the user you want to modify Connection – Voicemail will already be checked off to keep voicemail on. To remove voicemail, 4. Click the Allocate Department to change to a uncheck that box different location 8. Fill out the following mandatory fields: 5. Fill out the following fields (some fields may also be filled out, however ensure they are correct or • Billing telephone number up to date) • Requested by (Name) • Requested by (contact number) • Billing telephone number • Requested by (Name ) 9. Click Apply • Requested by (contact number) You have now successfully changed a package for a 6. Put in the new address in the Service Address user. field 7. Click Apply

Changing a user name Important: If there is an error message when you change Allocate Department, you have entered a service address that is not mapped to the 1. Log into your unique administrator page using Internal Number. Select a new Internal Number the web address provided by your Bell MTS or enter a different service address. You may Business Communication Consultant (BCC) also contact the BCC helpline at 204 941-6691 2. Click on Daily Management then BellMTS Users or [email protected] for assistance with on the left making the changes. 3. Click on the user you want to modify 4. Click the pencil icon at the top to modify the user You have now successfully changed an address for 5. Change the login, first name and last name to a user. the new user 6. Click Apply

19 Changing an extension for a Updating call forward user settings for a public shared line 1. Log into your unique administrator page using the web address provided by your Bell MTS Business Communication Consultant (BCC) 1. Log into your unique administrator page using 2. Click on Daily Management then BellMTS Users the web address provided by your Bell MTS on the left Business Communication Consultant (BCC) 3. Click on the user you want to modify 2. Click on Daily Management then BellMTS Users on the left 4. Click the checkbox on Reapply Package to open up more fields 3. Click on the user you want to modify 5. Fill out the following fields (some fields may 4. Click on the pencil icon in the Actions section to already be filled out, however ensure they are the right of public shared line correct or up to date): 5. Update the call forward settings as required • Billing telephone number 6. Click Apply to save your changes • Requested by (Name) You have now successfully updated call forward • Requested by (contact number) settings on a public shared line.

Internal Number – Select either the quick lookup icon to get a number automatically or the grid icon Adding single number reach to bring up a table of available internal extensions. Red means that extension is no longer available and 1. Log into your unique administrator page using green means those internal extensions are available. the web address provided by your Bell MTS Once the table of available internal extensions is Business Communication Consultant (BCC) displayed, click on a green internal extension. 2. Click on Daily Management then BellMTS Users on the left You will notice that an external directory number 3. Click on the user you want to modify and an external phone number mask has been automatically populated, which is the 10-digit 4. Click on the plus sign in the Actions section to number for this user that will be displayed for the right of single number reach external calls. 5. Fill in the Destination number and Destination name fields: You can also update the service address if this Be sure to enter the full number including 9 and user has moved to a new location by following the area code in the Destination Number field instructions for Changing an Address for a user. 6. Click Apply to save your changes You will need to update the Text Label field with the You have now successfully added single number new Extension if that was what was in that field reach on a BellMTS User. beforehand.

Click Apply to save your changes

You have now successfully changed an extension for a user.