Picea® Services User Guide

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Picea® Services User Guide Picea® Services User Guide Version 4.6.6 11 March 2021 © Piceasoft Ltd. Company Confidential Picea® Services User Guide 2 Contents 1 PiceaServices installation ............................................................... 5 2 Activating PiceaServices ................................................................. 6 3 Software updates ........................................................................... 8 3.1 Installation of software updates ........................................................................................ 8 3.2 Installation of driver updates ........................................................................................... 10 4 Device settings ............................................................................. 11 4.1 Android devices ................................................................................................................ 12 4.2 iPhone/iPad ...................................................................................................................... 14 5 Switch .......................................................................................... 15 5.1 How to transfer content ................................................................................................... 15 5.2 PDF report ........................................................................................................................ 19 5.3 Content transfer methods ................................................................................................ 20 5.4 Automatic activation of target Apple device ................................................................... 21 5.5 Backup and Restore .......................................................................................................... 24 5.5.1 Backup to USB flash drive ......................................................................................... 24 5.5.2 Backup to local, external and network drives and cloud services ............................ 26 5.6 Windows Phone ............................................................................................................... 28 5.7 Nokia S40 and Symbian .................................................................................................... 29 5.8 BlackBerry ......................................................................................................................... 29 5.9 Feature phones and other devices ................................................................................... 29 6 Diagnostics ................................................................................... 31 6.1 Purpose of the tool ........................................................................................................... 31 6.2 Supported Android devices .............................................................................................. 31 6.2.1 Prerequisite for Android devices .............................................................................. 31 6.3 Supported iOS devices ..................................................................................................... 31 6.3.1 Prerequisite for iOS devices ...................................................................................... 31 6.3.2 Diagnostics app PiceaOne for Android and iOS devices ........................................... 32 6.3.3 Diagnostics UI ............................................................................................................ 35 6.3.4 Diagnostics settings .................................................................................................. 37 6.3.5 Diagnostics profiles ................................................................................................... 38 Company Confidential Picea® Services User Guide 3 6.3.6 Test cases and reports .............................................................................................. 40 6.3.7 Battery diagnostics without installing PiceaOne app ............................................... 44 6.4 PiceaOne app ................................................................................................................... 48 6.5 Diagnostic tests ................................................................................................................ 48 6.6 AI powered diagnostics test ............................................................................................. 48 7 Eraser ........................................................................................... 51 7.1.1 Multi-Eraser: multiple simultaneous device erasing ................................................ 53 7.1.2 Erasure profiles ......................................................................................................... 53 7.1.3 Timed downloads for iOS flash files .......................................................................... 56 8 Verify ........................................................................................... 57 9 Volume ........................................................................................ 58 9.1 Volume Quick Start Guide ................................................................................................ 58 9.2 Settings ............................................................................................................................. 58 9.2.1 Workflow operations ................................................................................................ 59 9.2.2 Device tile .................................................................................................................. 60 9.2.3 Verify ......................................................................................................................... 63 9.2.4 Diagnostics ................................................................................................................ 64 9.2.5 Eraser ........................................................................................................................ 66 9.2.6 Reporting................................................................................................................... 67 9.3 Volume test execution ..................................................................................................... 68 9.3.1 Device history - view Diagnostics and Eraser history for the device ..................... 71 10 Label printing ............................................................................... 72 11 Device and content support ......................................................... 73 11.1 Switch: Device and content support ................................................................................ 73 11.1.1 Supported content in Windows computers ............................................................. 73 11.1.2 Supported content types in Mac computers ............................................................ 74 11.2 Diagnostics: Device support ............................................................................................. 75 11.3 Eraser: Device support ..................................................................................................... 75 11.4 Verify: Device support ...................................................................................................... 76 12 Troubleshooting ........................................................................... 76 12.1 General ............................................................................................................................. 76 Company Confidential Picea® Services User Guide 4 12.2 Android devices ................................................................................................................ 77 12.3 iOS devices (iPhones and iPads) ....................................................................................... 78 13 Reporting ..................................................................................... 78 13.1 Reporting API.................................................................................................................... 79 14 Transferring license to a new computer ....................................... 79 15 Additional information ................................................................. 80 16 Change log ................................................................................... 80 Company Confidential Picea® Services User Guide 5 1 PiceaServices installation PiceaServices can be installed on Windows (7 SP1, 8.1 and 10 or later) or Mac OS X (Sierra (10.12) or later). Customers will receive a specific download URL to PiceaServices installer (file size about 233 MB). Installation requires administrator rights. The computer must be connected to internet during installation and usage. Before installation the language must be selected (language can be later changed from Menu: Tools > Settings...) There are currently 18 languages supported. Default installation folder is C:\ProgramData\Piceasoft\PiceaSwitch (Please note that the ProgramData folder is hidden by default) Depending on the computer and network speed the complete duration of the installation varies from 6 to 10 minutes (PiceaServices installation takes less than 1 minute; additionally the drivers installation takes from 5 to 10 minutes). End User License Agreement (EULA) must be accepted. Company Confidential Picea® Services User Guide 6 PiceaConf is a command line PiceaServices configurator tool intended to assist software installation.
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