Domestic-Originating International Mail: Standard Operating Procedures
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® Domestic-Originating International Mail: Standard Operating Procedures Handbook PO-460 October 2003 A. Explanation. The Postal Service has established an internationa l mail network consisting of international service centers/facilities and exchange offices dedicated to processing domestic-originating (outbound) international mail. This handbook establishes the requirements, procedures, and methods that processing plant s must follow for processing, distributing, and transporting domestic-originating international mail. B. Distribution. This handbook is available only online via the Postal Service Intranet. There will be no printed versions stocked at the material distri bution center. C. Comments and Questions: Direct comments or questions concerning the content of Handbook PO-460 to: MANAGER DIRECTOR INTERNATIONAL NETWORK OPERATIONS US POSTAL SERVICE 475 L’ENFANT PLZ SW RM 6801 WASHINGTON DC 20260-6801 E. Effective Date. Handbook PO-460 is effective May 2000. Paul Vogel Vice President Network Operations Domestic-Originating International Mail Contents Contents 1 Introduction.......................................................................................................................... 1 1-1 Purpose................................ ................................ ................................ ........................ 1 1-2 Scope ................................ ................................ ................................ .......................... 1 1-3 Indicator Selection ................................ ................................ ................................ ......... 1 1-3.1 Background ................................ ................................ ................................ ......... 1 1-3.2 Indicator Selection ................................ ................................ ................................ 2 1-3.3 Indicator Goals ................................ ................................ ................................ ..... 2 1-3.4 Longer Term Data Collection Opportunities ................................ ............................. 3 2 Plant Operations.................................................................................................................. 5 2-1 Operating Plan ................................ ................................ ................................ .............. 5 2-1.1 General ................................ ................................ ................................ ............... 5 2-1.2 National Plant Clearance Times (CTs) ................................ ................................ .... 5 2-1.3 Responsibilities................................ ................................ ................................ .... 6 2-2 Mail Preparation ................................ ................................ ................................ ............ 6 2-2.1 General ................................ ................................ ................................ ............... 6 2-2.2 Requirements................................ ................................ ................................ ....... 7 2-3 Automation ................................ ................................ ................................ ................... 7 2-3.1 MLOCR/ISS and DBCS/OSS................................ ................................ ................. 7 2-3.2 Mail Processing BCS/OSS and DBCS/OSS ................................ ........................... 7 2-3.3 Flat Sorting Machine (FSM) Operations ................................ ................................ .. 9 2-4 Manual Operations — Letters and Flats................................ ................................ ........... 10 2-4.1 Manual Letters ................................ ................................ ................................ ..... 10 2-4.2 Manual Flats................................ ................................ ................................ ........ 10 2-5 First-Class Mail Operations — Letters and Flats ................................ .............................. 11 2-5.1 First-Class Letter Mail Flow — AADC Network for International Mail .......................... 11 2-5.2 First-Class Letter Mail Flow — ADC (Manual) Network for International Mail ............... 12 2-5.3 First-Class Flats Mail Flow — ADC (Manual, Mech., Auto) Network for International Mail................................ ................................ .............................. 13 2-6 Processing Plant Checklist ................................ ................................ ............................ 14 2-7 Process Management — Processing Mailflow Mapping................................ ..................... 14 3 International Service Centers .............................................................................................. 15 3-1 Critical Entry Time (CET)................................ ................................ ................................ 15 3-2 International Mail Network ................................ ................................ .............................. 15 3-2.1 General Network Description ................................ ................................ ................. 15 3-2.2 Air Preferential Facilities ................................ ................................ ....................... 15 3-2.3 Surface Preferential Facilities ................................ ................................ ................ 15 3-2.4 Surface Non-Preferential Facilities ................................ ................................ .......... 15 3-3 Routing Requirements................................ ................................ ................................ .... 16 3-3.1 Area Distribution Networks Office (DN) ................................ ................................ ... 16 3-3.2 Reviewing International Routing and Dispatching Procedures ................................ .... 16 3-3.3 Transportation Manager (Plant) / In-Plant Support Manager (Plant)............................ 17 4 Labeling............................................................................................................................... 19 4-1 Facility Labels................................ ................................ ................................ ............... 19 4-1.1 Introduction................................ ................................ ................................ .......... 19 October 2003 i Contents Domestic-Originating International Mail 4-1.2 Label Format Information ................................ ................................ ....................... 20 4-1.3 Content Identifier Numbers (CINs) ................................ ................................ .......... 20 4-2 General Label Description ................................ ................................ .............................. 21 4-2.1 Purpose................................ ................................ ................................ ............... 21 4-2.2 Ten-Digit Barcode Structure — Overview ................................ ................................ 21 4-2.3 Text Fields................................ ................................ ................................ ........... 22 4-2.4 Printer Line ................................ ................................ ................................ .......... 22 4-2.5 Destination Line and ZIP Code ................................ ................................ ............... 23 4-2.6 Content Line (CIN Text)................................ ................................ ......................... 24 4-2.7 Day of Delivery (DOD) ................................ ................................ ........................... 25 4-2.8 Mail Processing Code (MPC)................................ ................................ ................. 25 4-3 Label Lists and CIN Flowcharts................................ ................................ ....................... 26 5 Customer-Supplier Agreements........................................................................................... 27 5-1 Definition of Customer-Supplier Agreement ................................ ................................ ...... 27 5-1.1 General ................................ ................................ ................................ ............... 27 5-1.2 Customer/Supplier Value Chain ................................ ................................ ............. 27 5-1.3 Definition of Local Plants ................................ ................................ ....................... 27 5-1.4 Non-Local Plant Arrival Times ................................ ................................ ................ 28 5-1.5 Outliers ................................ ................................ ................................ ............... 28 5-1.6 Dispatch of Value (DOV) ................................ ................................ ....................... 28 5-1.7 Operations and Support Team ................................ ................................ ............... 28 5-2 Customer/Supplier Meeting Preparation................................ ................................ ........... 29 5-2.1 Process Management Checklist ................................ ................................ ............ 29 5-2.2 Establishing Customer Requirements................................ ................................ ..... 29 5-2.3 PRIDE Model ...............................