Making a difference 40 years of the Commonwealth Ombudsman © Commonwealth of Australia, represented by the Office of the Commonwealth Ombudsman, 2017. Apart from any use permitted under the Copyright Act 1968 or unless otherwise expressly indicated all other rights are reserved. Requests for further authorisation should be sent to
[email protected] While every precaution has been taken in the preparation of this book, neither the Office of the Commonwealth Ombudsman, nor any of the contributors, participating in its production in any capacity, shall have liability to any person or entity with respect to any liability, loss or damage caused or alleged to be caused, directly or indirectly, by the information contained in, or omitted from, this book. Unless otherwise specified, images in the book were sourced from the Ombudsman’s office collection – many were drawn from annual reports. The Office of the Commonwealth Ombudsman thanks the copyright owners who have given permission to have their photographs used. Every effort has been made to identify copyright and locate owners to obtain permission. Published by the Office of the Commonwealth Ombudsman, 2017. TITLE: Making a Difference – 40 years of the Commonwealth Ombudsman ISBN: 978-0-9875235-4-9 Author: Carmel Meiklejohn Designer: David Foira Publisher: Bytes ‘n Colours, Canberra 40 years Making a difference The Office of the Commonwealth But the core values set from the very beginning of the office – Ombudsman celebrates its independence, integrity, accessibility and professionalism – remain 40th anniversary in 2017. the same and will continue to guide the office into its fifth decade. Part of the ‘new administrative law’ On behalf of Commonwealth Ombudsmen past and present, I reforms of the 1970s and early 1980s, would like to thank the staff of the office over the past 40 years the Ombudsman was established whose leadership, dedication and enthusiasm have ensured that to provide an avenue for citizens to the office has and is always making a difference.