Client : Using Disk Protection Solutions
Client : using disk protection solutions 292 Trish Mullis Tue, May 5, 2020 Computer Reservations - PC Reservation®, Public Printing 84 Many customer’s prefer to use Disk Protection solutions on their Client PC’s to ensure Patron Privacy and to protect the PC’s from actions taken by a user during a PC Reservation session. Disk Protection solutions commonly used in libraries include Farconics DeepFreeze, Reboot Restore Rx, HDD Sherrif, Reborn cards, and many more. Microsoft’s latest Unified Write Filter (UWF) is an optional Windows 10 feature that is available in Windows 10 Enterprise and Windows 10 Education editions with Version 1803 and above - this replaces their previous Steady State (Windows XP), Windows 7 Enhanced Write Filter (EWF) and File Based Write Filter (FBWF). Refer to Adding the exceptions in Unified Write Filter (UWF) and PC Reservation Client failing to start, showing offline status or getting stuck on the "Please wait while the system prepares for use" (purple screen) for additional steps needed. Many of the Disk Protection solutions provide functionality to setup file or folder exceptions/exclusions - these are files or folders that are exempt from the disk protection and remain permanently writeable to the disk. Some solutions also allow Windows Registry key exemptions/exclusions. We recommend to setup exceptions/exclusions to ensure that PC Reservation, LPT:One and EnvisionWare System Monitor logs are maintained for support troubleshooting purposes. The exemptions/exclusions should be created for all the following log folders (which are for the latest version of PC Reservation and LPT One - if you are on older versions the log folders may be in a different path) : C:\ProgramData\EnvisionWare\LPTOne\lptclient\logs C:\ProgramData\EnvisionWare\PC Reservation\Client Module\logs C:\ProgramData\EnvisionWare\System Monitor\logs Note: You should always run the Client Module(s) and have them successfully connect to the Management Service/Job Queue Engine while logged in with both Admin Privileges and with User Privileges.
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