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WMMD Newsletter January 2017 West Midlands Museum Development

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WMMD Newsletter January 2017 West Midlands Museum Development WMMD Newsletter January 2017 Contents: West Midlands Museum Development Update West Midlands Museum Development Events News Other Events Opportunities West Midlands Museum Development Update Breaking Boundaries The Ironbridge annual conference will take place on 16 and 17 March 2017. The conference will encourage delegates to build resilience by thinking beyond traditional boundaries in relation to collections, physical space, audiences and the workforce. Funded through Ironbridge's Major Partner Museum and Museum Development programmes, this free two day conference will share best practice from a range of museums. See the WMMD events section below for information about the programme. Museum Learning Survey Please complete our online survey of learning programmes in museums and galleries in the West Midlands and help to shape our future programme. To complete the survey please click here. Thank you if you have already completed the survey. Capital Grant Scheme Expressions of Interest for the next phase of the Ready to Borrow Capital Grant Scheme will be invited from 1 March 2017. Now is the time to start thinking about what capital spend is required to give you the opportunity to borrow from a National museum or a Major Partner Museum. For an informal chat please contact Helen Johnson. Diversity Champions Scheme Hear from our Diversity Champions at the Breaking Boundaries conference on 16 and 17 March 2017. WMMD Events See the WMMD events section below for our upcoming events and to book your places. Volunteer Portal The regional Volunteer Portal will soon go live on mdwm.org.uk. Offering Accredited museums and those officially working towards Accreditation the opportunity to advertise for volunteers. Contact [email protected] to register your museum Resources Accredited museums and those officially Working Towards are now able to access a wide range of resources drawn from our programme and workshops. See www.mdwm.org.uk/resources If you have not received your password to access these resources please [email protected] Mystery Shopper Programme 2017 Service Science are leaders in the measurement of customer service quality in the tourism, hospitality and leisure sectors. They work extensively with clients in the museum and heritage sector. There is an opportunity for 10 museums to be Mystery Shopped. The Mystery Shopper Programme will: Provide a detailed and accurate picture of your service provision based on the feedback from two Mystery Shopper visits to your museum Identify strengths and areas for improvements Provide a detailed report with recommendations to help you improve your service How does it work? It will be launched with a workshop to ensure potential participants understand what the programme entails, the standards looked for and why. Following the workshop, all interested museums will need to complete an Expression of Interest form to apply to take part. 10 museums will be selected to take part in the programme. Service Science will follow up with two Mystery Shopper visits to your museum and you will receive two sets of written feedback. On completion of the visits you will receive a detailed report with recommendations for improvement of your service. This will support Section 3 of the Accreditation Standard: Users and their experiences. See WMMD events section below for more detail about the launch workshop. Small Grant Scheme As this year's successful applicants continue to work on their projects here is a final reflection on 2016's successful recipients: Red House Glass Cone - Teenage Market & Tweets What were they able to achieve with their grant? The aim of the project was to develop a new offer to encourage 14-25 year olds to visit The Red House Glass Cone through the use of the national brand ‘Teenage Market’. Teenage Market encourages young entrepreneurs to sell their wares or perform. The museum wanted to explore new ways of marketing to a teenage audience who were not currently engaged with the museum through development of their use of social media, in particular Twitter. They also wanted to increase staff awareness of safeguarding issues and the correct use of images in social media. As a result of the grant 15 museum staff were trained in the effective use of social media led by Born Communications. Eight tablets were bought and are now in daily use by museum staff and the tourism officer for social media, being used to showcase tenants, collections, events and visits. A successful Teenage Market was held on Saturday 2 and Sunday 3 July 2016 at the Red House Glass Cone. 14 young people and their families attended the event as buskers and stall holders. They all made a profit and made contacts. “Teenage Market at Red House Glass Cone – Amazing talent amongst our young people.” @DudleyMayor Have You Considered Becoming a Museum Mentor? Museum Mentors play a critical role in supporting smaller museums to retain Accreditation. Why take part? 100% of West Midland Mentors surveyed in 2014 would recommend mentoring to others: ‘It is an excellent way to gain real-life experience outside your employing organisation.’ ‘A great chance to work with different collections (and work with) different types of museums, dealing with the kinds of issues not necessarily facing your own organisation.’ 64% of current West Midlands Mentors became a mentor as a form of continued professional development. ‘I feel privileged to mentor and list mentoring in my own biographical information and that of my organisation. Being a mentor adds to my professional credentials.’ Next steps? For full guidance please click here To discuss further please contact us; call 01952 435900 or email [email protected] West Midlands Museum Development Events All West Midlands Museum Development events are free 18 January - Collections Knowledge Café 10am - 4pm, Coventry Transport Museum Choose from a selection of workshops and 'Ask the Expert' advice points to learn more about the areas of interest. Our featured workshops: • Handling and packing collections - Jane Thompson-Webb, Birmingham Museum Trust • Hazards in museum collections - Derek Brain, Birmingham Museum Trust • Identifying and looking after plastics - Abby Moore, Museum of London Ask the Experts: • Identifying and looking after numismatics collections - Henry Flynn, British Museum • Identifying and caring for photographic collections - Chris Copp, Staffordshire Archives and Heritage Service • Standards, copyright and collections care - Sarah Brown, Collections Trust • Environmental monitoring equipment advice - Michael Hall, Meaco Workshops will be repeated and our experts will be on hand throughout the day to offer advice and answer questions about different areas of collections care. Simply click below to book your place on this event. Lunch will be provided. Book now 27 January - Arts Award Advisor Training - Full Details Announced 10am - 4pm, The Hive, Worcester WR1 3PD Train to become an Arts Award Advisor and deliver Discover and Explore in your museum. You will receive an Advisor toolkit and meet other museum professionals who are planning to deliver Arts Award in their settings. The workshop will include the opportunity to share ideas and receive support from the Arts Award Trainer. This course is open to Accredited museums and those officially Working Towards Accreditation. Please read the Arts Award Advisor person specification. Lunch and refreshments will be provided. Click below to book your place for this free event. Book now 30 January - Archives in Museum Collections: Meeting the Standard? 10am - 1pm, County Record Office, Stafford, ST16 2LZ Many museums hold discreet archive collections within their main holdings. Owen Munday, Engagement Officer for The National Archives (TNA) will give an overview of the scheme and look at whether there is a case for museums working towards the Archives Accreditation Standard for these collections. This half day workshop will help to answer the question, ‘What is the Standard and is it right for us?’ Click below to book your place. Book now 2 February - Entrepreneurship in Cultural Heritage 10am-4.45pm, The Old Ikon Gallery, Fazeley Studios, Birmingham B5 5SE Speakers from across the UK will explore innovative approaches to entrepreneurial management practices of the heritage sector and the challenges and opportunities for future entrepreneurship. Organised by the Ironbridge Institute for Cultural Heritage, University of Birmingham in association with West Midlands Museum Development. This event is for staff and volunteers from Accredited museums and those officially Working Towards Accreditation in the West Midlands. Click below for the full programme and to book your place. Full programme and booking 8 February - A Smile is the Universal Welcome Fully Booked Please contact us to register your interest for future events 10am – 4pm, Ironbridge Gorge Museum Trust Join us at Ironbridge Gorge Museum Trust for a day of Customer Service Excellence. The morning will see examples of best practice from the sector including Vicky Howell from VisitEngland who will provide an overview of the Visitor Attraction Quality Assurance Scheme (VAQAS) and its benefits, ideal for anyone considering joining the scheme. Vicky Parr, trainer and assessor for VisitEngland will provide an afternoon of ‘Exceeding Visitor Expectation’ which explores delivering a high quality service. This training is aimed at: New or experienced Front of House staff who are meeting customers regularly Museums who have participated in WMMD’s
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