With the Summer Finally Setting in the Middle East, Schools Being Closed

Vol. XIV No. 8; August 2018 A DDP PUBLICATION Pages: 20 ddppl.com TravTalkMiddleEast.com

Make it your ideal bleisure stop ...... 06 Obtain your Oman visa online ...... 14 ME to invest $58 bn in aviation ...... 15

Media Partner Plan your summer sojourn With the summer ﬁnally setting in the Middle East, schools being closed and another long holiday around the corner, a quick indulgent summer escape is the ultimate solution. provides detailed insights into the destinations where locals and expats are headed to for spending their vacation.

SHEHARA RIZLY

Adaaran has a Dhigali is quite a The GCC is a growing selection of resorts that contemporary resort in the market of great interest and provides privacy, Maldives that is operating strategic importance for the incomparable dining for a year now. We cater to Philippines. Saudi Arabia is experiences, mesmeris- a wide range of guests; with the most significant in terms ing surroundings and 180 rooms, we have the of numbers and ranks curated experience for capability to host large within our top 15 markets, both adventure and groups, families and followed by the UAE. Great relaxation seekers. honeymooners. We have a hospitality combined with Middle Eastern guests few rooms that are fairly well stunning beaches, exciting especially look at hidden to provide privacy to urban adventures and Suresh Dissanayake Glenn Daniels Daks Fernandez Gonzales Assistant Vice President— privacy and larger General Manager some of our guests from the Head—Office of Product breathtakingly beautiful Sales & Marketing rooms for family accom- Dhigali Maldives Middle East market. Our and Market Development for natural settings are offered Adaaran and Heritance India and the Middle East, Aarah Resorts, Maldives modation. Adaaran Batuta Restaurant has a Department of Tourism, with exceptional value for Resorts not only offers great story behind. The food comes from different Philippines money. Halal certified world-class service and products but also parts of the world which I don’t think is being offered restaurants are expanding presents attractive rates on an all-inclusive in the other islands. We deal with different business throughout the country. Many of the well-known basis. The ease of access to the resorts is also partners in the Middle East and to create an ease, four and five-star branded hotels, especially in the an advantage for us. Our resorts have offerings we make the booking system and reservation 24 capital has full of Halal kitchens. The Philippine to cater to the Middle Eastern market and their hours a day. ME is an important market for Dhigali Department of Tourism (DOT) is looking to expand diverse needs through cuisine, accommodation as it is a short haul flight for short breaks with its marketing activities in Saudi Arabia to encourage and other services. regular flights from Dubai. travel trade engagement. Contd. on page 3

COVERSTORY AUGUST 2018 TRAVTALK 3 ME makes the most of summers

Contd. from page 1 We have witnessed a Our Middle East The GCC market is an rise of 6.5 per cent last guests travel not only for important segment for us, year from the Middle business and leisure, but especially from May to Eastern region. All the also for big family October due to the two Eid Middle Eastern carriers vacations, a honeymoon, holidays. This market loves and our national carrier or even healthcare in to book private pool villas have packages that attract Thailand. Their travel due to its privacy. All our the locals and expatriates season helps smooth outlets are halal certified from the Middle East. Sri Thailand’s tourism and the resort is well Lanka is a four-hour flight demand year-round. Our equipped to offer facilities from UAE with over 70 properties here not only such as Qiblah direction, Charitha Yattogoda Jonas Sjostedt Darren Darwin Sri Lankan Consul General flights a week from General Manager offer attractively-designed General Manager etc. To cut it short, a Dubai Sharjah, Dubai and Abu Centara Pattaya Hotel and accommodations at the Anantara Kalutara Resort, Sri Lanka Muslim traveller can Centara Nova Hotel & Spa Pattaya Dhabi. The new e-visa most convenient locations comfortably experience the system enables travellers to get the visa online, but also a full range of amenities to match the resort with ease. GCC produced 1394 room nights thereby making it a hassle-free experience. demands of guests from all over the world. in 2017 and 941 room nights till June 2018.

As growing markets, the GCC and the Middle East Oman is accessible from the UAE by road, air and are showing an increase in visitor numbers. Catering to sea. Along with visa on arrival, this convenience makes all segments of travellers, Mandarin Oriental, Bodrum Oman the perfect destination for short-term vacations provides a range of activities, including a variety of in GCC. Shangri-La Barr Al Jissah Resort & Spa is an sports and water sports, wellness offerings, wide integrated beachside facility with 19 bars and selection of restaurants and bars to choose from. Our restaurants, a private beach and five swimming pools. focus is also on providing our guests with the utmost in The hotel offers unique experiences native to the luxury hospitality from our legendary Mandarin Oriental destination of Oman. As one of only five turtle nesting service to stunning accommodation that include some sites in all of Oman, we offer complimentary guided of the largest rooms and villas on the peninsula. Our snorkelling tours with our dedicated turtle rangers. We Arabic speaking butler team delights our guests and have worked on creating specific experiences such as Harun Dursun Sandra Leibrock General Manager understands the needs and requirements without any Director of Sales and Marketing the introduction of a new water sports facility to attract Mandarin Oriental delay at any time. Shangri-La Barr Al Jissah more Middle East travellers. Bodrum Turkey Resort & Spa, Oman GUESTCOLUMN Mixed developments in GCC EDITORIAL Serviced hotel apartments have now popped up in almost all major cities across the world. Saad Audeh, Founding Member & MD, Summer Getaways Audeh Group and Chairman, Campbell Gray Hotels, shares insights...

ver the past few years, outbound travel he luxury end of the market in par- Recent studies conducted by Col- growth. This will have a positive impact Oto popular destinations has increased Tticular, has indicated an increase liers International show that luxury on the property market in making GCC in terms of visitor numbers from the Middle in demand for serviced apartments. hotel chains are now expanding their attractive for investors. East mainly due to the high volume of expat These apartments, usually located in portfolios and diversifying into boutique workers in the region. Whilst locals prefer to the same building or beside the hotel hotels, luxury resorts and designer Markets in the GCC are progressively property, are serviced by the hotel with branded residences to meet the growing due to increased tourism escape to destinations that are high-end and all amenities, luxuries and services changes in attitude within the market. initiatives by governments; so demand can accommodate bigger families, expats are available to a hotel guest. In the case Hotel residences have seen stronger for room nights will increase. Markets more focused on value for money and time. of mixed-use properties, residents resilience through tough times when like UAE and Saudi Arabia have been Oman and Turkey are the shortest favoured can also take advantage of the retail compared to hotels. This business and growing rapidly over the years. Saudi spots among outbound destinations with spaces, and sometimes even office investment model continues to evolve Arabia is expected to be a hotspot in Thailand and Philippines leading the way in space within the development. to provide investors with an increas- the region with many new opportuni- long haul. India, Sri Lanka and Maldives are ties opening in the tourism sector. The also fast becoming favourite short-haul Kingdom’s diversification plans, new destinations. Here again, Goa in India and There is also the additional benefit of a higher return visa programmes and large-scale Sri Lanka are sold as more affordable destina- projects are expected to contribute to on investment while looking at renting out or reselling the the growth in tourism for both business tions for their ease of visa and connectivity, apartments when compared to regular residences and leisure tourism. . according to most outbound travel agents. Over the past few months more African This is the reason why most investors ingly established asset class in the (The views expressed are solely of the author. destinations have been easing their visa rules and buyers are now seeking hotel region. Retail space, in addition to the residences for investment to meet the apartments, provides another attractive The publication may or may not to welcome more travellers. Travel, tourism subscribe to the same.) increasing demand in the GCC. This investment within each development. and hospitality are great contributors to the is particularly the case when looking at GDP of every economy. However, world terror- branded residences that are associated Trends show that a construction boom ism has been responsible for stringent rules with a renowned hotel group, as it of- is shaping up for the Middle East and policies to protect the sovereignty of fers a level of assurance when it comes and North Africa (MENA) region in any nation, hence the need for strict to quality and resale value. It can also 2018. As one of the fastest growing compliance of regulations. offer innovative architecture, designer regions globally for the construction interiors and outstanding quality as sector, the GCC is set to outpace the Middle East has a combination of travellers a bonus for buyers and investors. global growth, expanding by 5.8 per including both locals and expats. When the Those looking into branded residences cent to hit $225bn, according to BMI count is made at the airport border control, generally identify with a certain lifestyle Research, a Fitch Group company. The the numbers are taken for granted in terms and taste closely associated with that GCC will be, both in the short and long- of passport and not in terms of the departed brand to then replicate the ethos within term, expanding by an annual average destination. A passenger holding a British or their own living space. There is also the of 6.5 per cent over the next five years an Indian passport will also hold a residence additional benefit of a higher return on to hit $330bn. Positive demographics, investment when compared to regular gradual rise in oil prices and ambitious visa from United Arab Emirates. In most cases Saad Audeh residences while looking at renting out economic diversification agendas Founding Member & Managing Director it goes unnoticed that the person has actually Audeh Group and Chairman or resaling the apartments. throughout the region contribute to this started off the journey from Dubai or Sharjah Campbell Gray Hotels or any other emirate; instead the categorisa- tion will be British or Indian passport holder. Speaking to most of the tourism boards, this Ramada Ajman is a hindrance to the actual count from the Middle East. In fact, some officials said that supports art with the amount of daily flights, it is hard to comprehend the disparity between the actual tourism Ramada Hotel & Suites Ajman unveiled a contem- numbers, hence they are now implementing porary art exhibition by Ukrainian artist Iryna Komar. new procedures to understand the departed Titled ‘Sima Miracle’. The collection’s theme revolves around expressions of happy thoughts and feelings city and residence status instead of nationality portrayed through various subjects including music, based on passport. nature, family and more. Born in Ukraine, Komar is professional abstract artist based in the UAE.

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Abu Dhabi’s UK roadshows Maximise revenue performance The Department of Culture and Tourism – Abu Dhabi (DCT Dubai Tourism has developed a training programme on revenue management Abu Dhabi) has concluded its annual roadshow to the UK, fol- led by prominent industry experts from ‘Insights Out’ to help ensure that Dubai’s lowing successful events held at Abode Chester and The Bulgari resilient hospitality sector continues to maintain global price competitiveness. Hotel in London. The roadshow, co-sponsored by Etihad Airways TT Bureau and Yas Experiences, gave 120 agents, tour operator reserva- he Revenue Management aspects of revenue manage- Commenting on the programme, tion staff and product managers the opportunity to learn about Workshop will bring together ment, including data analysis, H E Helal Saeed Almarri, Direc- T the Middle East destination hotel revenue managers, reser- optimising and driving demand, tor General, Dubai Tourism said, from 15 stakeholders. Agents vation managers, sales and mar- and evaluating industry stand- “A resilient hospitality sector that were given latest updates about keting managers for a hands-on ards to set best possible pricing demonstrates sustainable growth the six immersive lands that will session to share fundamental strategies. Workshops will offer is a key enabler to Dubai’s com- make up the new Warner Bros best practices in yield manage- immediate takeaways inclusive petitive tourism proposition. We World Abu Dhabi theme park, ment and forecasting, in addition of templates, worksheets and believe that there exists added along with news about exciting to monitoring applications and monitoring tools with sessions potential for greater educational hotel launches and the emir- tools. The comprehensive pro- hosted throughout July and resources and professional train- ate’s different regions; Al Ain, gramme spread across 24 ses- August. InsightsOut provides ing for members of the hotel Al Dhafra, and of course, sions, facilitated in partnership revenue management best sales, marketing and revenue Abu Dhabi city. with ‘Insights Out’, specialises in practice to help businesses management divisions. With The roadshow kicked off in both research and revenue man- across the hospitality and hospitality roles quickly evolving Chester before the promotional agement across the hospitality services industry maximise their to meet the needs of a fast-paced delegation headed down to and service industry. With the revenue performance. industry, understanding revenue London, with each event follow- aim of training 600 professionals, management tools, processes, ing a similar format of a each session has been designed and how to apply the concepts drinks reception with Arabian- to host a maximum of 25 par- Trainees will be educated on revenue manage- to manage inventory and rates themed canapes, a presenta- tion from the three sponsors, ticipants in a personalised and remain key to designing effective ment, including data analysis, optimising and driving followed by networking with immersive learning environment. strategies to thrive in prevalent the stakeholders. Trainees will be educated on key demand, and evaluating industry standards market conditions.” 6 TRAVTALK AUGUST 2018 NEWS Make it your ideal bleisure stop Premier Inn Dubai Ibn Battuta Mall Hotel caters to the millennials with its combination of a convenient stay connected to the mall as well as the metro line in Dubai to avoid the hustle and bustle of traffic.

TT Bureau wned by master developer ONakheel, the 372-room property is a treat to both business and leisure travellers. Having started off his career in the same brand in the UK, General Manager Roudi Soubra stated that a few extra facilities has been added to the property to comply with the policies and regulations of the country. “Accessibility to the Expo area, they will address guests by their anything that is seemingly new Mix of occupants Abu Dhabi and Jebel Ali do give name. Soubra shared, “We go to them. As a whole, every Being connected to a mall and us an edge over others; we are that extra mile to ensure customer traveller seeks a seamless the metro are two primary criteria also the only mid-market property satisfaction and personalisation; experience. Social media and for the GCC and residents from in the area,” Soubra said. for instance, if a guest requests for the likes have gained popularity other emirates. Weekends are soy milk and we don’t have it, we due to the constant usage of therefore, filled with locals, GCC Service par will go out and get it for the guest.” sharing experiences by mil- nationals and residents while excellence lennials. The hotel’s marketing the weekdays witness more of The moment you enter, the wait- the security, the hotel extends its Passport to team has created a passport bleisure stays from the UK, India, ing area is large enough for you services with a broad smile. Ef- personalisation which is given at the check- Germany, to name a few. Soubra to relax and hop into the coffee ficient in its service excellence, the Today, travel has become a in point where travellers can shares, “Currently, we are look- stop whist waiting for your turn. staff has been trained to ensure way of life for all ages. Millen- benefit from various offers and ing at 85 per cent occupancy Right from the General Manager that all guests are attended to so nials dare to be different and discounts at different places, same as last year for the first to the front office staff through to well that the second time you visit, take risks and experiment with shared Soubra. half of the year.” Cebu’s int’l flights from T2 Charo Lagamon, Cebu Paciﬁc Air’s Director, Corporate Communications, talks about the shift in the airline’s international ﬂights to Mactan-Cebu International Airport’s new terminal.

TT Bureau

What was the reason International Airport served 10 behind the shift to million passengers. Terminal 2? All the international flights have What are the services been moved to the new termi- offered at the terminal? nal, in keeping with the growth Aside from a showcase of plans of the Mactan-Cebu Filipino creativity and hospitality International Airport (MCIA). As through its architectural de- the largest airline partner of the signs, passengers can catch a MCIA, Cebu Pacific provides glimpse of the Cebuano culture great support to the growth of through the terminal’s design. Cebu as an international hub, T2 has a variety of food, bever- especially because of its un- age and retail options as well as paralleled domestic network to and from the lounge amenities including The Spa. best tourist destinations within the country. How many visitors does this airport How many passengers does it receive from all over the world? serve currently? The MCIA is the second largest airport in the The new terminal is looking to serve 4.5 Philippines. In 2017, MCIA served 10 million million passengers per year, increasing the passengers. With the opening of T2, it is airport’s capacity to serve at least 12.5 million expected to serve a minimum of 12.5 million passengers per year. In 2017, Mactan-Cebu passengers in a year. AGENTS AUGUST 2018 TRAVTALK 7 Is your baggage insured? Today, although travelling from one destination to another has become convenient, PNJ Kumar, Chief Executive Officer, Caesars Travel Group and Arijit Munshi, General Manager, Tune Protect EMEIA, deliberate over how travelling along with an insurance plan makes it a bespoke experience.

or even lost when in transit. emergency evacuations and days or even weeks before The recent upliftment of ban flight accidents. However, when an airline will decide that the on electronic items from the it comes to electronics while travellers’ bag is permanently region fuelled the introduction travelling, the benefits are often lost or completely damaged. of the Electronic Travel Assur- limited. Furthermore, even 50 The Tune Protect baggage ance package. An important per cent of your electronic coverage is intended to guideline for travellers is that purchase value might not be provide replacement value ‘Electronics Assurance Plan’ covered. Having such a Travel up to certain limits for the only covers checked-in items Electronic Assurance pro- baggage that is lost, stolen or during air travel and not gramme that would insure their destroyed during air travel. before or after you complete electronic items will fit the re- your air travel. quirement and ensure ultimate Is the claim process for peace of mind to the traveller. these two products easy Do you see value in both for your travellers? PNJ Kumar Arijit Munshi the assurance products What if the baggage Munshi: Our head office has Chief Executive Officer General Manager Caesars Travel Group Tune Protect EMEIA launched by Tune Protect is lost, stolen or offered travellers two ways of - Travel Electronic damaged by the claiming: an upload functional- Why did Tune Protect One of the items we see being Assurance & Travel airline itself? ity via an online claim wherein come up with an purchased are electronic items Baggage Insurance for Munshi: Airline companies travellers must submit their Electronic Travel from within the region but with your travellers? have tough limits on what they travel assurance policy details Assurance product? regards to air travel, size does Kumar: Standard travel insur- will pay for lost luggage and along with other documents. Kumar: While travelling, travel- matter. Checked-in items are ance plans have high limits this limit varies from carrier They can also download a form lers often indulge in shopping. often prone to be damaged for medical emergencies, to carrier. Further, it can take and send via email. Advertorial 8 TRAVTALK AUGUST 2018 SPECIALFEATURE Driving the success of Oberoi Personality of the month With nearly 30 years in the hospitality industry whilst serving diverse markets such as Europe, America and the Middle East, Karim Bizid, General Manager, Oberoi Dubai, is a legend in the industry as he has witnessed the growth of Dubai over the past two decades.

Shehara Rizly

arim Bizid’s love for meeting legendary but also quite distinct Knew people with diverse as compared to other hospitality backgrounds and cultures has companies,” he said. landed him up in this trade. “Since I enjoy meeting people, I have In his role as General Manager, ond highest number of five-star built an incredible family over the Bizid applied his local experi- hotels for a single city worldwide, The Oberoi Hotels’ approach to hospitality is years and I consider having them ence and market knowledge to placed only after London and not only legendary but also quite distinct as compared close to my heart wherever I go,” successfully position the hotel even ahead of New York.” Bizid reveals. amongst the best luxury hotels in to other hospitality companies the city and the first international He reiterates that this exponential Having graduated from Swiss city hotel for the brand in the Mid- growth has presented itself with delivering warm hospitality are the growing demand for this segment. School of Hotel and Tourism dle East. The successful story of new opportunities in terms of ones which succeed. Bizid shares, “Millennials expect Management in Chur, Switzerland, the hotel has proved to be a step- digitalisation of the distribution more convenience, and rely Bizid studied at the Cornell Univer- ping stone towards further growth channels. Technology has made Brand loyalty strongly on the internet and social sity in Ithaca, New York and com- of The Oberoi Group’s portfolio in the process very simple and Oberoi Hotels & Resorts is media to stay connected globally.” pleted his MBA from the University the region. easy for consumers to not only synonymous with providing the of Economy and Management. In purchase their products and ser- right blend of service, luxury and Technology should be seen as the UAE, he has served in senior Changes in the vices but also share their opinion efficiency. These factors contribute an enabler but not as a replace- positions at Jumeirah Group, Je- industry and reviews publicly. All of this towards attracting guests to The ment of the human element. Talk- bel Ali Hotel and Golf Resort, and Bizid shares that Dubai as a city has made the industry extremely Oberoi, Dubai. The hotel enjoys ing about OTAs, Bizid explains, as pre-opening General Manager has seen immense growth and competitive, not just in terms of almost 40 per cent of repeat guest “The popularity of online travel for The Meydan Hotel. he has been lucky to witness this acquiring customers but also in ratio, placing it amongst the high- platforms is increasing due over the last two decades. “From terms of winning their genuine loy- est in the city in terms of customer to its unique proposition to Relationship with humble beginnings, the hospitality alty. Therefore, hotels which have loyalty, shares Bizid. Whether it is offer instant rates, availability the Oberoi platform is now a major GDP con- the highest level of commitments in Dubai or anywhere around the and confirmation.” From the pre-opening stage, Bizid tributor. Dubai now has the sec- towards developing a product and world, guests are more exposed served as the General Manager to many options and at Oberoi Dubai but he says that to drive them to a the relationship extends much specific brand and en- Customer Trends beyond. “My relationship with sure their loyalty is an Today’s customers are better The Oberoi Group started even exercise which needs travelled and are more informed before The Oberoi, Dubai came to be conducted rather due to various reasons including into existence. My fascination carefully. social media with the company started due to the inspirational interactions I Relook at With the advancement of digitalisation, guests are likely to expect a used to have with our Executive the industry greater involvement of high quality Chairman PRS Oberoi during his Today, more properties of technology supported by a visits to Dubai. The Oberoi Hotels’ turning to ‘millennial warm human touch approach to hospitality is not only friendly’ ones due to the TECHNOLOGY AUGUST 2018 TRAVTALK 9 Value of blockchain for travel The 2017 Gartner Hype Cycle for Emerging Technologies categorised blockchain as being in the ‘Peak of Inflated Expectations’. But is this true for the travel industry? At Travelport, architects have been investigating the implications of blockchain, both for their business and the wider travel sector.

n an industry built on trust and Use case Suitability for blockchain or distributed ledger & limitations of open standards around travel strong relationships, we started blockchains will drive advance- I Whole trip, travel Currently not suitable for public blockchains, scalability and speed of transac- with an important question: Is ments in these areas. reservations tion verification are limiting factors there a role for blockchain? To get to the bottom of this, we’ve been Traveller identity Suitable for blockchain or distributed ledger, needs robust access control (The views expressed analysing the suitability of block- mechanism and security model are solely of the author. chain to manage on-boarding and Payments for travel Suitable for blockchain, requires financial partners and requires currency The publication may or may not subscribe to the same.) management of travel content for transactions stability secure distribution and selling. Loyalty federation Possibly suitable for blockchain, requires collaboration of travel suppliers and We have also been considering agreement on exchange mechanism other potential use cases for the Guarantee of bookings Validating a booking on distributed ledger, suitable for blockchain as it does technology in our sector. and payment not involve keeping the whole reservation on the ledger Ticketing Similar to the above but risks transposing legacy process to distributed ledger Travelport predicts that in the short technology term, most blockchain developments will happen in closed B2B Settlement Suitable for distributed ledger in a closed business network supplier groups on private and Shopping and inventory Inventory control possible with distributed ledger but probably only within a permissioned chains within the limited access group or closed network due to performance and scalability travel industry. In the mid-to-long Travel exchange Travel token or currency exchange capability, working across supplier’s ledg- term, we may see payments, ers. Will probably be a necessity to support some of the other models inventory and order management Andy Bell disrupted by blockchain or distrib- trip management on blockchain, air supplier journeys, we see as a ing further evolution within block- Enterprise Business Architect Travelport uted ledger technologies. Whole air settlement and combining of longer-term opportunity, anticipat- chain technology. The evolution Wego enables ROIs for airlines Wego enables airlines to have a greater visibility online with access to a wider direct customer base. Dean Wicks, Chief Flights Officer, Wego, talks about how the travel search engine empowers airlines to sell more seats and showcase their brand offering to a much wider audience.

ego is an aggregator and sumer books via a travel agent, Wdistributor of content for the airline has to pay the agent When purchasing a ticket via an OTA, the both flight and hotel providers. commission plus the GDS seg- The travel search engine shops ment fees. Studies have shown ancillaries the carrier wishes to sell may not be the marketplace of suppliers that the average network carrier available for sale but we enable the carrier to sell

and OTAs (Online Travel Agents) pays approximately € 14 per with availability of carrier direct sector in the costs of distribu- footprint. “We are able to show- Middle East is not the same as options for consumers to make tion. Wicks shared, “By working case brands online and connect low cost elsewhere. Air Arabia, the an unbiased choice. “For flights, with a metasearch player such travellers looking for specific items largest of all Middle Eastern low- we combine all the information as ourselves, the carrier gets with the right supplier for them. cost carriers has a bigger seat from different suppliers of the to cut out a lot of these costs We have ample data on user pitch in Economy class than a lot particular flight onto one rate dramatically. In addition, the intent,” he mentioned. of European full-service carriers. card. This allows the consumer airline gets to own the customer “We have LCCs in Saudi Arabia to have a choice of who they directly. When purchasing a Talking about the current trends or the UAE offering business purchase various options ticket via an OTA, the ancillaries in airlines today, Wicks said that class cabins and frequent flyer from. An airline makes more the carrier wishes to sell may the prices remain high to travel programmes. It is in the Middle revenue per passenger when not be available for sale but we from and around the Middle East. East that we see the growth of the the passenger comes to them enable the carrier to sell.” He said, “Most LCCs have lug- hybrid carrier, one that comes with directly from Wego rather than an gage included in their airfares services, products and popular- indirect booking channel. That is Distribution is one of the biggest Marketing and distribution online and those who don’t have only brands. People want things to be because of the less fees involved costs that a carrier faces be- via the world wide web requires marginal differences between cheaper but there are just some in the cost of distribution and the cause of aircraft costs, fuel and specialist knowledge to keep the cost of including your bags things that are not supposed to cost of sale,” explained Wicks. human resources. When a con- costs down and increase global or flying without.” Low cost in the be unbundled,” he concluded. Advertorial 10 TRAVTALK AUGUST 2018 FAMILYALBUM Exploring the colours of Indonesia The recently-held Bali and Beyond (BBTF) 2018 witnessed 320 buyers from 41 countries, 68 trade buyers and approximately 241 sellers. Bali’s growth in Indonesia was recorded as one of the best in the world and among the top 20 fastest growing travel destinations. All efforts were choreographed by the Ministry of Tourism and supported by Indonesia’s President who is committed to developing the tourism industry. AGENTS AUGUST 2018 TRAVTALK 11 Pioneer in bespoke travel Starting off in Singapore in 2009, branching to Hong Kong by 2011 and reaching Dubai by 2014, Lightfoot Travel has been gradually conquering the luxury travel sector. Simon Cameron, Founder & Managing Director—Middle East, Lightfoot Travel, shares plans ahead to grow in the ME, the UK and Asia.

TT Bureau Could you define the perienced themselves. This ‘tried travel designers out in the field for Another key USP is the support luxury business model and tested’ model allows us to two to four weeks per year to visit which clients get on their holiday. you promote? share first-hand experience of the the areas they specialise in. The Not only do we offer support We’d like to say we offer ‘experi- destinations with our clients. other major difference to booking through the travel designer but ential luxury’ by combining truly with a local agency or OTA is that also through our local partner. high-end properties and unique What are your key the clients will deal with a subject This means that during an experiences. We work with the selling points? matter specialist. So, for instance, emergency, we are on the ground best suppliers worldwide, and The key difference between us if you wish to travel to Africa, you to deal with it swiftly. Another we qualify these in a number of and most local travel agencies, will deal with a travel designer who service we offer at an additional ways. Firstly, all of our travel de- OTAs and concierges is we has over 15 years of organising cost is an emergency response signers have worked for leading only hire people who have an luxury holidays exclusively to capability with access to a 24*7 tailor-made travel companies; so extensive first-hand experience of Africa. This in-house knowledge emergency operations room. we have pre-existing relationships the destinations and properties allows Lightfoot to have a very with these suppliers. Secondly, we use. We invest in sending our high repeat and referral rate. Tell us about the new we are a member of some exclu- partnership with Gulf sive trade organisations such as Aviation and Anantara. PURE and Traveller Made where We only work with destinations, hotels and sup- Besides the exclusive new private guests to Qsar Al Sarab, Salalah, we meet up with the suppliers jet journey in partnership with GI Jebel Akhdar and Sir Bani Yas Is- each year. Most importantly, pliers which our team have experienced themselves. Aviation and Anantara Resorts, we land. Our initial target was the Asia we only work with destinations, This ‘tried and tested’ model allows us to share first- are also launching an Oman and market but based on our growth, hotels and suppliers which our Abu Dhabi exclusive trip by private our numbers indicate that it is well sales and product team have ex- hand experience of the destinations with clients charter flight. The trip will take our suited to a wider audience. 12 TRAVTALK AUGUST 2018 HOTELS Emaar enters Sub-Saharan Africa Emaar Hospitality Group has partnered with Kalyan Group in its expansion to Sub-Saharan Africa to operate Address Hotel 2 Février Lomé Togo, an iconic hotel set in the tallest building in Togo.

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ocated near the Monument of LIndependence, Address Hotel 2 Février Lomé Togo will open In addition to boosting the doors to welcome guests shortly hospitality sector, we will also contribute to following the rebranding of the property. The hotel will have 256 the local economy by creating jobs rooms and suites, and 64 serviced for the Togolese and extend training on apartments as well as an array of themed restaurants, meeting hospitality services venues and other attractions. Only 7 km from the Lomé–Tokoin Inter- national Airport, which connects Togo to key African cities as well as Europe and beyond, Address Hotel 2 Février Lomé Togo will be operated by Address Hotels + Resorts, the premium lifestyle hotel and serviced residences brand of Emaar Hospitality Group. We thank Kalyan Group and the Togolese government for their sup- The new project will be highlighted the sixth international destination Development Togo SAU signed Hotels + Resorts has demon- port to operate our first hotel and by the differentiating brand values for the hotel brand with upcoming the management agreement. strated clear industry leadership serviced residence project in Togo. of Address Hotels + Resorts, projects in Saudi Arabia, Egypt, Gupta said, “Address Hotel 2 through its committed approach to Address Hotel 2 Février Lomé which offer a more personal and Turkey, Bahrain and The Maldives, Février Lomé Togo is a prestigious enriching the guest experience.” Togo is uniquely positioned to wel- engaging experience to guests in in addition to several new open- asset in our real estate and hos- come business and leisure guests, a premium lifestyle environment. ings in the UAE. pitality investment portfolio. It is Harnisch remarked, “Our manage- led by its central location and its Address Hotel 2 Février Lomé envisaged to bring a new dimen- ment agreement to operate Ad- iconic status as the tallest building Togo has six operational hotels in Olivier Harnisch, CEO, Emaar sion to hospitality services through dress Hotel 2 Février Lomé Togo in Togo. We will also contribute to Dubai that are popular among Afri- Hospitality Group and Ashok our management agreement with is a significant landmark in our the local economy by creating jobs can guests to the city. Togo marks Gupta, CEO, Kalyan Hospitality Emaar Hospitality Group. Address expansion to Sub-Saharan Africa. for the Togolese.” Heritage beckons at Al Bait Sharjah General Hotel Management (GHM) is set to introduce its second resort in the Middle East - Al Bait Sharjah on September 1, 2018, marking yet another significant milestone to celebrate Arabian heritage.

TT Bureau eveloped in partnership fers an unrivalled dimension of gest restoration project known ward to welcoming guests to Al cuisine restaurants as well as Dwith the Sharjah Investment luxury, sophistication and per- as ‘Heart of Sharjah’, the open- Bait for an experience compa- The Café where diners discover and Development Authority sonalised service in the emir- ing of Al Bait plays a key role in rable to no other,” states Patrick the only remaining circular wind (Shurooq), Al Bait Sharjah of- ate. Located in the region’s big- re-establishing Sharjah as the Moukarzel, General Manager, Al tower in the UAE, while sipping cultural hub of the United Arab Bait Sharjah. Arabic coffee and indulging in Emirates. Paying homage to authentic European pastries or traditional Sharjah architecture, Al Bait, meaning home in Arabic, traditional Emirate desserts. the 53-key heritage resort is is carefully remodelled and constructed from the restored designed to provide world-class The Turkish-inspired Ice Cream foundations of vintage homes hospitality services and luxuri- Shop brings a characteristic that once belonged to noted ous experiences to its guests, charm and flavours that are Emirati families. through elements that are in hard to find anywhere else in harmony with culture, society, the region. The Spa stays “GHM has taken the lead in history and civilisation as well as true to the GHM wellness pioneering luxury hospitality in quintessential Emirati hospitality heritage and offers guests a the emirate, while connecting and etiquette. Al Bait Sharjah is delightful combination of luxuri- the modern traveller to Sharjah’s home to world-class gastronomy ous indulgences to relax rich past. We eagerly look for- featuring Arabian and multi- and rejuvenate. SPECIALFEATURE AUGUST 2018 TRAVTALK 13 Sharjah’s booming tourism sector Tourism is the major contributor towards the economy of Sharjah. In 2017, hotel revenues and guest numbers increased significantly, according to the latest annual report of the Sharjah Commerce and Tourism Development Authority (SCTDA).

TT Bureau with improved tourist experience results of the initiatives to transform ment Authority (Shurooq) contin- ith the ease of visa for Chi- through innovation, ensuring that the emirate into one of the world’s uously highlights Sharjah as one Wnese and Russian tourists high quality tourism facilities are leading family destinations in line of the region’s fastest-growing announced last year, there has available through partnerships and with the directives of H H Sheikh Dr and most attractive prospects been a continuous growth in both collaborative efforts whilst improv- Sultan bin Mohammed Al Qasimi, to both tourists and investors. these nationalities to the emirate of ing the destination in cultural and Member of the UAE Supreme Some of its key hospitality and Sharjah. The 2021 vision is based heritage tourism. Council and Ruler of Sharjah, tourism projects include the de- on promoting the destination and in support of Sharjah Tourism velopments, Al Majaz Waterfront, as a family-oriented leisure spot Increasing trend in Vision 2021 which seeks to attract Al Montazah, Al Qasba, Flag hotel occupancy over 10 million visitors to Sharjah Island, Al Noor Island, Heart of SCTDA revealed that Sharjah shores by 2021. Our strong perfor- Sharjah, the Sharjah Collec- Role of Shurooq hotels recorded an occupancy mance last year helped catapult tion and Mleiha Archaeological H E Khalid Jasim Al Midfa Chairman rate growth in 2017 amid the Sharjah into the ranks of the most and Ecotourism project. These SCTDA Some of the key hospitality government’s tourism campaigns innovative and competitive cities in represent some of the most ex- and tourism projects of Sharjah and initiatives. The occupancy the world. Our continuing achieve- citing destinations and reinforce Chairman, Shurooq stated, “We Investment and Development rate reached 70 per cent last year, ments and successes are proof of the diversification of Sharjah’s are focusing on developing Authority (Shurooq) include indicating an exponentially rising the emirate’s capability to provide tourism and infrastructure, and investments for Sharjah, making developments like Al Majaz Wa- terfront, Al Montazah, Al Qasba, number of regional and global an exceptional travel experience its substantial contribution to it a hub for investors to diversify Flag Island, Al Noor Island, Heart travellers visiting the emirate. as well as high potential to attract the local economy and foreign the economy of the emirate of of Sharjah, the Sharjah Collec- tourists from around the world.” investment. Sharjah. During the past few tion and Mleiha Archaeological H E Khalid Jasim Al Midfa, Chair- months Shurooq signed and Ecotourism project man, SCTDA said, “Last year’s Shurooq’s role His Excellency Marwan bin a few MOUs for high end positive developments were the Sharjah Investment and Develop- Jassim Al Serkal, Executive tourism development.” 14 TRAVTALK AUGUST 2018 NEWS Sharjah sees boom in retail tourism City Centre Sharjah, developed by Majid Al Futtaim, is the latest family lifestyle and entertainment tourism destination to be refurbished and expanded with a cost of over AED 260 million.

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ity Centre Sharjah has been concepts that appease a plethora Credesigned with a skylight of tastes and a destination where roof to allow for more natural light they can spend hours with their and spacious storefronts that loved ones enjoying the wide vari- extends a fresh and contem- ety of entertainment options,” said porary feel to make every visit Fuad Mansoor Sharaf, Managing pleasurable. Keeping accessibil- Director, Majid Al Futtaim ity and convenience of shoppers Properties, Shopping Malls at the heart of the project, City (UAE, Bahrain & Oman). Centre Sharjah has revamped the carpark with 1,426 parking bays The enhancement project was and easy entry and exit routes undertaken last year to deliver a close to the mall’s anchor stores. renewed and holistic shopping, It has also transformed into a dining and entertainment experi- vibrant entertainment destination ence to residents and tourists for the entire family with the open- visiting Sharjah from across the ing of a 12-screen VOX Cinemas. enjoy the vibrant ambience while retail tourism destination which our position as their preferred region. The expansion is part of Moviegoers have more choice watching their favourite children’s could attract tourists from all shopping destination in Sharjah. Majid Al Futtaim’s announcement than ever with the opening of films and animated content. over the world. We are constantly The new, revitalised City Centre made in June 2016 to increase CITY 101.6 FM MAX screen, with working towards reimagining the Sharjah is a result of valuable its total investment in the UAE by an over 20-metre-wide screen “We work very closely with hotels, retail and leisure landscape to feedback from our long-standing AED 30 billion by 2026, taking its for an immersive experience and agents and Sharjah tourism to meet the evolving demands of our customers who seek trendy total investment in the country to KIDS for younger guests who will ensure that we present a good discerning shoppers and retain international brands, exciting F&B AED 48 billion. Obtain your Oman visa online The Sultanate of Oman, with its new e-visa system, now allows all tourists to apply for their visa online so that they can expedite the approval process of the visas. Salem Adi Al Mamari, Director General—Tourism Promotions, Oman Ministry of Tourism, shares more details with .

Shehara Rizly Any changes for Please brief us about the GCC nationals? The new online facility efficiently cuts the wait- new e-visa system. The new visa system is not The new e-visa system, which applicable to GCC nationals as ing time for visitors, simplifies the procedure for all allows millions of tourists visiting they just need their citizens’ ID or and generates accurate statistics on the number of Oman to apply their visa online passport to enter Oman. and facilitate travel, is set to people visiting the Sultanate accelerate the processing and What is the period of the approval of visas. The Oman general tourist visa? government has put in place one For general tourist visas, visitors credit cards or debit cards to line with our efforts to streamline of the safest and most secure are allowed to stay for a maximum pay the fees. our procedures following the systems in the world certified by of 30 days. However, visitors have digital transformation taking place ISO standards, to implement the another option which allows them How much will it cost? worldwide. With the new online visa application and submissions a shorter stay of 10 days. The cost of the visa varies facility, this efficiently cuts the with Royal Oman Police special- depending on the type of ap- waiting time as visitors can now ists who are available 24*7 to How will the payments plication being done; however, a process their visas before travel- provide support. The new policy be made? general tourist visa is 20 OMR for ling. The system automates and coincides with the opening of the Payments can be done 30 days and 5 OMR for 10 days. simplifies the procedure for all How many visitors are new Muscat International Airport, through the website after the and generates accurate statistics targeted for this venture? which was expanded and trans- submissions are made and What is the aim of the on the number of people visiting The e-visa system was created to formed to accommodate the applicants are directed to a government to redo the the Sultanate. It also enhances accelerate the process of getting growing number of visitors in secure global payment gate- tourist visas? the communication between visi- a visit visa to Oman and not to the Sultanate. way where they can use their It has been an ongoing project in tors and authorities. target specific numbers. AVIATION AUGUST 2018 TRAVTALK 15 ME to invest $58 bn in aviation A report by Centre for Aviation (CAPA) estimates that the total value of 152 active aviation-related projects in the Middle East reached US$57.7 billion. Saudi Arabia accounted for the largest share of project value, followed by the UAE and Kuwait.

TT Bureau ccording to the Centre Topping the list is Beijing’s new International Civil Aviation Organi- national Airport, plans to increase passengers at the airport Afor Aviation (CAPA), up to US$12.6 billion airport, one of the sation. We hope to accommodate the total capacity to handle 24 to 24 million, 36 million and US$1.1 trillion is to be spent on world’s largest when it opens in 118 million passengers by 2023 million international passengers finally 48 million. airport construction globally. This October 2019 with an eventual at the Dubai International Airport, yearly. The Sultanate of Oman, is broken down by US$255 billion capacity of 100 million and seven and 120 million passengers upon which earlier this year opened being invested in the new (Green- runways. An international airport completion of Phase-II of the an US$1.8 billion ‘silent terminal’ field) airport projects around the under construction in Chengdu Dubai World Central, in ultra- with robots directing passengers, world and US$845 billion in new boast of six runways and will han- runways and terminal buildings. dle 50 million passengers each The total value of the global year. By 2036, China’s domestic We hope to accommodate 118 million passengers airport construction projects air-travel traffic will quadruple to by 2023 at DXB, and 120 million passengers upon pipeline stands at US$721.7 1.6 billion passengers. billion, with the US and China completion of Phase-II of Dubai World Central accounting for the largest shares HE Saif Mohammed Al Suwaidi, and project pipelines valued at Director-General, UAE General modern infrastructures that match hopes it will be among US$90.4 billion and US$76.7 Civil Aviation Authority (GCAA), the best in the world.” the top 20 airports in billion respectively. Asia-Pacific said. “Our airlines and airports the world by 2020. has the highest value pipeline at have been ranking consistently In Saudi Arabia, the new Taif Three development US$291.2 billion, followed by the among the best internationally. On International Airport is expected phases are ex- Middle East and Africa (MEA) with compliance level, the UAE ranked to open in December 2020. By pected to boost US$163.5 billion. as a top member state of the 2019, Riyadh’s King Khalid Inter- the number of 16 TRAVTALK AUGUST 2018 HOTELS

brings you some of the latest and NEW HOTELS upcoming properties operational in 2018.

QE2 Location : Dubai Rooms/Suites inventory : 200 Opening Date: October 2018 Emaar to build PCFC Hotels, part of the Dubai government’s Ports, Customs and Free Zones Corporation, has reinvented the legendary vessel as the latest must-see tourism destination. Currently, 200 rooms and suites are largest Chinatown operational with 600 planned in the pipeline for the grand opening. The property boasts of 25 meeting rooms and conferencing facilities. The 13-deck hotel has been thoughtfully restored to her former glory – maintaining her most loved interior design features - including her period furniture, paintings and famous memorabilia. In a landmark development, Emaar is set to build the largest Chinatown in the UAE to expand the hospitality business of Address Hotels and

Form Hotel Dubai Resorts in China. Location : Dubai Rooms/Suites TT Bureau inventory : 136 Opening Date: o honour Chinese expatriates in the UAE and further bol- May 2018 Tster business ties with China, Emaar will develop the Mid- dle East’s largest Chinatown within the retail district of Dubai Form Hotel Dubai is centrally located in the heart of Dubai’s Cultural Village in the Al Jadaf neighbourhood. Creek Harbour, its six-square-kilometre mega-development, This unique 15-storey pioneering new hotel also represents the latest addition to the prestigious Design only 10 minutes from the Dubai International Airport and the Hotels collection. The property merges an emphasis on well-being with a carefully curated design concept. The hotel presents a commitment to living well throughout the guest journey, most prominently in its three food iconic Burj Khalifa. The retail precinct will occupy a central and beverage outlets, each of which offer wholesome menus crafted from sustainably sourced ingredients. location within Dubai Creek Harbour; a destination which will be home to the world’s new icon, Dubai Creek Tower, and encompass vibrant lifestyle elements.

Mohamed Alabbar, Chairman, Emaar Flora Inn Hotel Properties, said, Location : Dubai “The visit of Chinese Rooms/Suites President Xi Jinping inventory : 228 to the UAE has Opening Date: further strengthened June 2018 UAE-China relations, underpinned From the central skylight lobby to the refreshing design of the room, Flora Inn Hotel is a great choice for by initiatives such as Dubai’s travellers. Located at three minutes away from the Dubai International Airport, guests will enjoy the convenience of location and facilities of Flora Hospitality. Light and refreshing, a strong tone of orange and the UAE-China Week announced by His Highness Sheikh alternating turquoise brings a colourful element to the rooms. From a stopover to an extended stay in Dubai, Mohammed bin Rashid Al Maktoum, UAE Vice President guests can enjoy quality time at the hotel’s restaurant, lobby café and unwind at its wellness centre. and Prime Minister and Ruler of Dubai.” He further said, “The development of the new Chinese retail and lifestyle district at Dubai Creek Harbour as well as Emaar’s expansion into China highlight our commitment to the country and our focus on contributing to the strength and success of UAE-China relations.”

Al Bait Sharjah Elegantly designed homes in Dubai Creek Harbour will offer Location : Sharjah spectacular views of the city’s dramatic skyline, the waterfront Rooms/Suites and the Ras Al Khor Wildlife Sanctuary - home to over 450 inventory : 53 animal species and migratory birds. Further strengthening Opening Date: Emaar’s outreach to China, the company also announced September 2018 that it will open three dedicated pavilions in China - Beijing, Shanghai and Guangzhou, all served by direct daily flights to Developed in partnership with Shurooq, Al Bait Sharjah offers an unrivalled dimension of luxury, sophistication Dubai on Emirates. and personalised service. Located in the region’s biggest restoration project known as ‘Heart of Sharjah’, the opening of Al Bait plays a key role in re-establishing Sharjah as the cultural hub of the United Arab Emirates. In another significant announcement, Emaar will expand its Paying homage to traditional Sharjah architecture, the heritage resort is constructed from the restored premium luxury hotel and serviced residences brand, Ad- foundations of vintage homes that once belonged to noted Emirati families. dress Hotels + Resorts to China.

MOVEMENTS Shurooq Mövenpick Hotels & Resorts Sharjah Dubai His Excellency Marwan bin Jassim Al Sarkal has been promoted to the Mövenpick Hotels & Resorts has promoted Sabine Dorn-Aglagul position of Executive Chairman of Sharjah Investment and Development to President—Europe. Aglagul has extensive experience working Authority (Shurooq) by Royal Decree. Al in hotel management for organisations such Serkal has played an exemplary role in as Hilton Worldwide and Starwood Hotels realising the vision of establishing the & Resorts, employed in a variety of roles organisation as the driving force behind in markets including Turkey, Germany and the transformation of Sharjah as a key Austria. Prior to joining Mövenpick Hotels tourism and business destination. & Resorts, she worked in Istanbul as Area He has spearheaded several crucial Manager Turkey for Starwood Hotels & projects and initiatives, turning them Resorts. Her ambitions in her new role are into runway successes. He is at to make Mövenpick “the brand and place of the helm of the ‘Heart of Sharjah’ choice” for guests and talent in Europe. As project, a 15-year historical President—Europe, she will join restoration project of the Mövenpick Hotels & Resorts’ heritage areas of Sharjah. Executive Committee.

StayWell Group Middle East Pearl Hotels Dubai Dubai StayWell Group Middle East announced the appointment of Colin Ravi K Nair has been appointed as Cluster General Manager of A Baker as Regional Director of StayWell Hospitality Middle East. Pearl Hotels for two properties - Best Western Plus Pearl Creek and Baker brings with him a wealth of hospitality Pearl Park Hotel Apartment. With over 27 years management experience spanning New of experience in hospitality, Nair has worked Zealand, Beijing, Papua New Guinea in some of the city hotels in the region. and Australia before moving to Dubai. His wide background and experience His journey as a hotelier started when will help him to manage the hotels and he worked as General Manager in reach the targets for an excellent guest Christchurch Airport Travelodge in 1991 and member experience in his new before opening Holiday Inn City Centre role. He will ensure that the Pearl Hotels Perth, being appointed as General Manager reaches success during his tenure along in various IHG hotels in Australia and with excellent performance of the taking on a corporate role as properties in terms of guest IBIS STYLE Resorts Operations Manager in numbers coupled with the V/S Accor Premiere Vacation Club. highest standard of service.

Anantara Sir Bani Yas Island Four Seasons Bahrain Bay Abu Dhabi Bahrain Anantara Sir Bani Yas Island announced the promotion of Nico Jason Rodgers has been appointed as Hotel Manager for Four Vivier to Hotel Manager. Vivier will oversee the operations across Seasons Hotel Bahrain Bay. Counting 20 years as a veteran of three unique and distinct properties – Anantara Four Seasons Hotels and Resorts, Rodgers Desert Islands Resort & Spa, Al Sahel Villa brings a wealth of international experience, Resort, and Al Yamm Villa Resort – on Sir specialising in luxury hospitality operations. Bani Yas Island, Abu Dhabi. He started his In his new role, he will oversee the day- career in hospitality nearly two decades to-day operations of the 51-storey Four ago in Johannesburg in South Africa, and Seasons Hotel Bahrain Bay, including has been working in unique destinations managing 273 luxury guest rooms and such as Seychelles and Tanzania suites, the spa and wellness centre, seven before joining the Sir Bani Yas distinct restaurants and lounges, and the team as Executive Assistant 160-metre long white-sand beach. Manager in charge of F&B in August 2016.

The Retreat Palm Dubai MGallery Baros Dubai Maldives The Retreat Palm Dubai MGallery announced the appointment of Baros has boosted its management team with the recent appoint- Francesco Pompilio as its new Rooms Division Manager. In his ment of Franz Alexander as Executive Assistant Manager. Alexander role, Pompilio is responsible for streamlining the brings to Baros a solid background in Food departments operations by working closely and Beverage, an area in which Baros excels. with front office, reservations, recreation, A Swiss citizen, he was educated in Gua- housekeeping, engineering and security. He temala before studying hospitality manage- is tasked to ensure high standards of ser- ment for six years at the Swiss Hotel School vice and top-quality guest experience at in Lucerne. Prior to joining Baros, he was the property. With 16 years of experience in Executive Assistant Manager at Centara hospitality, Pompilio spent most of his years Grand, Bangkok. Alexander looks forward with InterContinental Hotel Group proper- to utilising his wide international knowledge ties. He started his career in the of food and beverage and man- UAE in 2010 as front office agement to enhance the manager at Intercontinen- hospitality experience for tal Abu Dhabi. guests at Baros.