Welcome Start Guide

TM1858_0513 BC TABLE OF CONTENTS

Overview...... 1 Transfer Information to Your Service Activation...... 2 ...... 25 Introducing Your Smartphone...... 3 Accounts...... 26 Home Screen...... 5 Emergency Alert Messages ...... 29 SIM Card...... 7 Access Your Computer Files with Memory Card...... 9 BlackBerry Link...... 31 Battery...... 11 Information About Safe-Guarding Power...... 13 Handsets ...... 32 Setup Application...... 14 Approved Firmware Versions ...... 33 Locking Your Smartphone...... 15 Need More Help?...... 34 Navigation...... 17 Accessories for Your Smartphone...... 35 Typing...... 21 Emergency Dialing...... 36 Call Functions...... 24 Additional Information...... 38 OVERVIEW SERVICE ACTIVATION This guide provides you with important If you are a new T-Mobile® customer and your service information you need to get started. If you need has not been activated, simply call Customer Care at additional information on features and services, 1-800-937-8997 from your landline phone and a please select one of these helpful options: T-Mobile Activations representative will assist you. You will need the following information when activating service: Use My Account to view your balance, make a payment or view help content. Service Agreement and agent code on To access: your Agreement. Your name, home address, home phone, and 1. On the Apps screen, tap the T-Mobile billing address. My Account icon. Note: For business and government accounts, 2. Select I agree. please provide the name of your company or government agency, address, and tax ID. Visit www.T-Mobile.com to view your user Your Social Security number, current driver’s guide and additional online help. license number, and date of birth for credit check On the apps screen, tap the purposes Help icon. Your choice of T-Mobile rate plan and services (see On the Home screen, simply start typing to www.t-mobile.com for latest plan information) SIM serial number and IMEI number (located on search your smartphone for files, settings, the box bar code label) or help. You can even extend your search to include Internet sources. By activating service, you acknowledge that you have read, understand, and agree to be bound by each of T-Mobile’s Terms and Conditions and your Service Agreement.

1 2 INTRODUCING YOUR SMARTPHONE BlackBerry® Q10

3 4 HOME SCREEN When you first use your device, the home screen shows you all of your app icons. The home screen also shows you which apps you have running (below). Swipe right to peek into the BlackBerry® Hub and see your messages. Swipe left to access all your apps.

5 6 SIM CARD 2. To remove the battery door, press and slide the Your Micro Subscriber Identity Module (SIM) battery door down. card identifies you to the wireless network. Your smartphone will not work without the Micro SIM card. To insert the Micro SIM card and battery: Note: If you are new to T-Mobile, please use the Micro SIM card included in the box. If you are an existing T-Mobile customer, please ask a retail store representative to help you transfer your information to the new Micro SIM card included in the box.

1. Detach your Micro SIM card. 3. Insert the Micro SIM card as shown with the golden contacts facing down and the notched corner pointing up and to the right.

7 8 4. To insert the battery, Insert a memory card align the contacts. To remove the battery, 1. Remove the back cover. pull down the colored 2. Insert the memory card into the memory end of the battery. card slot, as shown. Replace the back 3. Replace the back cover. cover.

MEMORY CARD A microSD memory card, which can be Remove a memory card purchased separately, allows you to store multimedia files such as video clips, music 1. Remove the back cover. tracks, sound files, images, messaging data, 2. Gently remove the memory card from the and more. memory card slot. Warning: Applications, personal settings and other stored data may be lost or may not function properly if the memory card is removed. 9 10 BATTERY Battery fully charged Charge using a USB wall charger Battery is charging Connect the small end of the charger cable to the micro-USB port on the left side of your smartphone. Plug the other end of the charger Charge is not sufficient to power into a wall outlet. battery. Use the charger that came with your device.

Low battery

There is a problem with the battery. Use only a battery that is approved by Research In Motion. Charge using a USB cable Battery is not inserted Disconnect the USB cable from the charging head. Connect the small end of the USB cable to the micro-USB port on the left side of your smartphone. Plug the other end of the USB cable into the USB port of your computer.

11 12 POWER SETUP APPLICATION Power on or off After the smartphone is turned on, the Setup To turn your smartphone on or off, press and app starts. The Setup app needs a data hold the Power/Lock key on the top of your connection, so make sure you are within range smartphone. of a mobile network or a Wi-Fi network. The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you can’t remember if you have a BlackBerry ID, tap the appropriate link to check. After initial setup, tap Setup icon on the home screen to do the following: • Add your email, BBM, instant messaging, and social networking accounts • Set up your payment options for purchases you make from the BlackBerry World storefront • Transfer data from a device running BlackBerry® 7 or BlackBerry® 7.1 • Personalize your device settings

13 14 LOCKING YOUR SMARTPHONE Set a password Lock your screen To help avoid unauthorized use of your smartphone, you can set a device password. To avoid accidental presses, lock the screen. Locking your smartphone doesn’t disable 1. Swipe down from the top of the Home alerts for incoming calls or messages. screen and tap Settings > Security and Privacy > Device Password. Press the Power/Lock key on the top of your 2. Set the Enable Device Password switch smartphone. to On. 3. Enter a password. To lock your smartphone, press and hold the Power/Lock key on the top of your smartphone. Tap .

To unlock the screen, swipe up from the To unlock your smartphone, swipe up from bottom of the screen. the bottom of the screen and then type your password.

Record your password for future use.

15 16 NAVIGATION Check notifications and read messages Wake up your smartphone On the home screen or in an app, slide your finger up from the bottom of the screen and Swipe up from the bottom of the screen and pause. Your notification list appears on the left. release your finger half-way up. To go to BlackBerry® Hub to read messages, swipe right. To stay in your app, slide your finger to the bottom of the screen.

17 18 Change an app view and find Change settings extra options On the home screen, In many apps, the bar at the bottom of the or in an app, swipe screen includes an icon on the left that you down from the top of can tap to filter or change the view (such as the screen. Tap the accounts, folders, and message types). There settings icon. is also a icon on the right that you can tap to open a menu of actions. You can also open menus for specific items in an app by touching and holding them. Exit and close an app Swipe up from the bottom of the screen. Tap the close icon.

19 20 TYPING Your BlackBerry smartphone can help you spend less time tapping and more time communicating. Your smartphone analyzes your writing style and suggests words you might want to type next. You can also dictate your words by pressing and holding the microphone icon.

To use a suggested word that appears above the keyboard, tap it to select it.

21 22 You can personalize your typing experience CALL FUNCTIONS by changing other input, keyboard, or typing settings (such as spell checking and custom Make, answer & end calls text shortcuts). To open the Phone app, tap at the bottom 1. On the home screen, swipe down from the of the Home screen, or tap the icon on the top of the screen. apps screen . 2. Tap Settings > Language and Input. To make a call, tap , dial a number and tap Call. Editing Text To answer a call, touch and hold the name or phone number when it appears on the screen Highlight a line of text: Touch and hold the and drag it to the bottom of the screen. text. Move your finger up or down the screen. To end a call, touch and hold the name or phone Highlight text character by character: Touch number and drag it to the top of the screen. and hold the text. Move your finger left or right on the screen to select each character Turn on mute and speakerphone Cut highlighted text: Tap the highlighted text. Tap the cut icon. While on a call, tap the Mute icon or the Speaker icon. Copy highlighted text: Tap the highlighted text. Tap the copy icon. To turn off, tap Mute or Speaker again. Paste text: Touch and hold where you want to paste the text. Tap the paste icon. 23 24 TRANSFER INFORMATION TO ACCOUNTS YOUR SMARTPHONE Add an email or social networking You can transfer your contacts, pictures, and account other info to your new BlackBerry smartphone 1. On the Home screen, swipe down from the from your old device. You might be able to top of the screen. back up your information on a media card, or use BlackBerry Link on your computer. 2. Tap Settings > Accounts > Add You can download BlackBerry Link from Account. www..com/startlink. 3. Tap the type of account that you want to add. 1. On the Home screen, tap Setup > 4. Enter the account information. Tap Next. Device Switch. 5. Change any additional settings, such as 2. Complete the instructions on screen. synchronization preferences. 6. Tap Done. For step-by-step instructions, visit www.blackberry.com/startswitch. Set up work email To add a work account, you might need to use After initial setup, tap Setup on the home the Advanced Setup feature. Depending on screen to transfer info from your old device, how your organization manages your email, configure your messaging and social your administrator might set up BlackBerry networking accounts, and learn more about Balance on your device to divide your personal BlackBerry 10 OS. and work content. You might need the 25 26 following information from your administrator: Send a message from the Your user name BlackBerry® Hub Your corporate password Your enterprise activation password From the BlackBerry Hub, you can send an Server name email, text message, Facebook message, Server address direct Twitter message, LinkedIn™ message, BBM message, or other type of chat message, 1. On the home screen, swipe down from the depending on the accounts that you’ve added top of the screen. to your device. 2. Tap Settings > Accounts > Add Account > . 1. In the Hub, tap . 3. Tap the type of email account that you’re 2. Tap the type of message that you adding. For example, tap Work Account if want to send. you’re adding an account that is supported 3. Add or choose a recipient for your message: by BlackBerry Enterprise Service. For email, type a contact name or an 4. Enter your account information. email address in the To field. ® 5. Tap Next. For Facebook, Twitter, or LinkedIn mess- ages, type a contact name in the To field. After you add a work account, your device For text messages, type a contact name might prompt you to set a work space or a phone number. password to use with BlackBerry Balance and For BBM and other chat messages, to enter your corporate password. select a contact from the list.

27 28 4. Type your message. Imminent Threat Message read 5. Tap Send or the Enter key.

Tip: If you’re looking at messages from only one Amber Alert Message unread account in the main Hub view, when you tap, your device will automatically load the compose screen for Amber Alert Message read that account. In other words, you can skip step two.

EMERGENCY ALERT MESSAGES To unsubscribe from emergency alert Personal Localized Alerting Network (PLAN) messages: is a new public safety system that allows You might not be able to unsubscribe from customers who own an enabled mobile device some public warning messages, depending to receive geographically-targeted, text-like on your region and wireless network. messages alerting them of imminent threats to safety in their area. 1. In the BlackBerry Hub, tap > Settings > Emergency Alerts. Presidential Alert Message unread 2. Set the switch beside a type of public warning message to Off. Presidential Alert Message read

Imminent Threat Message unread

29 30 ACCESS YOUR COMPUTER INFORMATION ABOUT FILES WITH BLACKBERRY LINK SAFE-GUARDING HANDSETS If you have BlackBerry Link on your computer, T-Mobile encourages customers to take you can use your BlackBerry device to: appropriate measures to secure their handsets - Access files that are stored in the libraries on and invites them to take advantage of the your computer. features available on this handset to help secure it from theft and/or other unauthorized - Sync your music, pictures, videos, and access and use. This handset has a locking documents between your device and function (e.g., user-defined codes or patterns) your computer. that can serve as a first line of defense against unauthorized use or access to stored To download the latest version of BlackBerry information. Preloaded security applications that Link to your computer, visit www.blackberry. allow customers to track or locate misplaced com/BlackBerryLink. devices can be found on several T-Mobile devices. Remote locking and wiping capabilities are also available to T-Mobile customers that have elected to subscribe to the Mobile Security service offered by our partner, Asurion, along with insurance to help replace lost or stolen

31 32 devices. Lost or stolen devices should be NEED MORE HELP? immediately reported to T-Mobile so that proper measures can be taken to protect accounts. For Check the Help app, where you can learn tips, additional information, visit: www.t-mobile.com/ tricks, and strategies for getting the most out devicesecurity and http://www.t-mobile.com/ of your BlackBerry smartphone. Visit these Company/PrivacyResources.aspx. websites for even more support: Note, Mobile Security is a service provided by Asurion Quick start information: Mobile Applications and is not an insurance product. www.blackberry.com/startbb10 Videos: www.blackberry.com/startvideos APPROVED FIRMWARE VERSIONS Complete user guide: This device will only operate with firmware www.blackberry.com/startdocs versions that have been approved for use by T-Mobile and the device manufacturer. If unauthorized firmware is placed on the device it will not function.

33 34 ACCESSORIES FOR YOUR To purchase accessories for your smartphone, visit T-Mobile.com, call 1.800.204.2449 or visit your SMARTPHONE nearest T-Mobile store. Whether you are looking for a screen protector, Accessory selection subject to change and may vary by location. charger, a fashionable carrying case, a ® headset or just want to browse for CAUTION: Use only those accessories approved fun extras for your smartphone, T-Mobile is the by BlackBerry. The warranty does not cover the use of accessories not approved by BlackBerry with place to shop for accessories. this particular device model. Use might result in the nonoperation of the device, and might be dangerous. Here are a few examples… EMERGENCY DIALING While all are equipped with 911 emergency calling, this smartphone may or may not permit its location to be approximated during a 911 call.* * Availability of this feature depends on upgrades to the (a) wireless network and (b) 911 calling system that are required to be installed by the local 911 response agency or public safety answering point (PSAP); these upgrades may not be available everywhere within our wireless coverage area Screen Protector Car Chargers or your roaming area. This approximation of the

35 36 smartphone’s location and the transmittal of ADDITIONAL INFORMATION location information are subject to emergency situations, transmission limits, network problems/ Use of some content or services may incur limitations, interconnecting carrier problems, your separate, additional charges and/or require a smartphone, buildings/tunnels, signal strength and qualifying plan, or access to Wi-Fi connection. atmospheric/topographical conditions, and may Wi-Fi: Device will not transition between Wi-Fi be curtailed, interrupted, dropped or refused. The and the cellular network. Devices using smartphone’s approximate location is transmitted wireless connections may be vulnerable to to the local 911 response agency or PSAP while the unauthorized attempts to access data and call is in progress; this approximation is intended software stored on the device. Plan data solely to aid the PSAP in dispatching emergency allotment applies to use by connected devices assistance or to limit the search area for emergency sharing Wi-Fi. Use of connected devices services personnel. You should not rely solely on a subject to T-Mobile Terms and Conditions. smartphone for essential communications (such as a medical or other emergency). Please see T-Mobile’s Smartphone Mobile HotSpot: Qualifying plan Terms and Conditions and Privacy Policy for required. Plan data allotment applies. No additional service restrictions and details. roaming. Use of connected devices subject to T-Mobile’s Terms and Conditions. Messaging/Data: You will be charged for all messages and data sent by or to you through the network, regardless of whether or not data or message is received. Character length/file size of messages/ attachments may be limited. T-Mobile is not liable for content of messages/ attachments or for any failures, delays or errors

37 38 in any T-Mobile generated alerts or notifications. service, or billing, or any content or website Service may be slowed, suspended, terminated you may be able to access through an App. or restricted for misuse, abnormal use, interference with our network or ability Mobile Security: Capable phone required; to provide quality service to other users, or technical limitations may prevent certain significant roaming. You may not use your features (e.g., LOCK) from working on certain plan or device for prohibited uses. phones. For a list of eligible devices, visit www.T-Mobile.com/mobilesecurity. Enabling Downloads/Applications: T-Mobile is not the location history features of Mobile Security responsible for any third party content or Web can cause your phone’s battery life to diminish site you may be able to access using your more quickly. Device must be powered on, smartphone. Additional charges may apply; have text messaging capability, and be within not all downloads available on all the T-Mobile coverage area for Mobile Security smartphones. You obtain no rights in features to function. Data usage applies for downloads; duration of use may be limited and download and use of Mobile Security. As with downloads may be stored solely for use with other software, Mobile Security may be disabled your smartphone. T-Mobile is not responsible or uninstalled by other applications, software, for any download lost due to your error. devices or hacking. In this event the protective T-Mobile is not responsible for Apps, including features of Mobile Security may not function download, installation, use, transmission properly. In addition, even though installed, failure, interruption or delay, third party Mobile Security may not function properly due advertisements you may encounter while using to other prior installed software on your device. an App, alterations any App may make to the functionality of your device, including any Hearing Aid Compatibility: This phone has changes that may affect your T-Mobile plan, been tested and rated for use with hearing aids for some of the wireless technologies that it

39 40 uses. However, there may be some newer Research In Motion Limited and are used by wireless technologies used in this phone that T-Mobile under license. See http://www.black have not been tested yet for use with hearing berry.com/legal/warranty/handheld.shtml for aids. It is important to try the different features Research In Motion Limited’s Limited Warranty. of this phone thoroughly and in different Subject to and without limiting the terms and locations, using your hearing aid or cochlear conditions of that Limited Warranty, BlackBerry implant, to determine if you hear any interfering assumes no obligations or liability and makes no noise. Consult your service provider or the representation, warranty, endorsement or manufacturer of this phone for information on guarantee, express or implied, in relation to any hearing aid compatibility. If you have questions aspect of any additional products or services about return or exchange policies, consult your provided by T-Mobile or other third parties. service provider or phone retailer. ©2013 T-Mobile USA, Inc. Device, accessory and screen images simulated. See brochures, and Terms and Conditions (including arbitration provision) at T-Mobile.com, for additional information. The Bluetooth® word mark and logo are owned by the Bluetooth SIG, Inc. and are used by T-Mobile under license. Wi-Fi® is a trademark of the Wi-Fi Alliance. T-Mobile and the magenta color are registered trademarks of AG. BlackBerry® and related trademarks, names and logos are the property of

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