West Moreton Hospital and Health Service
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Department of xxx West Moreton Hospital and Health Service Annual Report 2017–18 Feedback Open data Feedback is important for improving the value of our Additional information on consultancies, overseas future reports. We welcome comments, which can be travel and Queensland Language Services Policy has made by contacting us at: been published on the Queensland Government Open Data website: West Moreton Health www.qld.gov.au/data PO Box 73, Ipswich QLD 4305 [email protected] www.westmoreton.health.qld.gov.au Interpreter service statement The Queensland Government is committed Licence to providing accessible services to Queenslanders from all culturally and This annual report is licensed by the State of linguistically diverse backgrounds. If you Queensland (West Moreton Hospital and Health have difficulty understanding this report, you can Service) under a Creative Commons Attribution contact us on (07) 3413 5679 and we will arrange an (CC BY) 4.0 international licence. interpreter to effectively communicate the report to you. CC BY Licence summary statement In essence, you are free to copy, Photography communicate and adapt this annual © West Moreton Hospital and Health Service, report, as long as you attribute the work to the Queensland Government State of Queensland (West Moreton Hospital and Health Service) as: State of Queensland (West Moreton Hospital and Health Service) Annual Report 2017–18. To view a copy of this licence, visit: www.creativecommons.org/licenses/by/4.0/ Public availability statement Copies of this publication can be obtained at www.westmoreton.health.qld.gov.au or contact the West Moreton Health Communication and Engagement team at: [email protected] Attribution Content from this report should be attributed as: The State of Queensland (West Moreton Hospital and Health Service) Annual Report 2017–18. ISSN: 2202-6991 © West Moreton Hospital and Health Service 2018 3 Contents Page No. Page No. 1.0 About us 3.0 Delivering on our Strategic Plan 1.1 Our services.......................................................... 10 3.1 Person-centred care..................................................36 1.2 Fast facts............................................................... 11 West Moreton Health Engagement and 1.3 Annual highlights.................................................. 12 Partner Strategy................................................. 36 1.4 Operating environment..........................................13 Partnering with stakeholders..............................36 1.5 Risks and challenges.............................................14 Engaging with our community.............................40 1.6 Opportunities....................................................... 14 Patient and consumer experience.......................42 1.7 Government objectives ..........................................15 Closing the Gap................................................. 44 1.8 Strategic Plan 2017-2021.......................................16 3.2 Caring for our teams.................................................48 1.9 Strategies designed for the future.......................... 17 Our achievements ............................................. 48 Our Master Plan..............................................17 Workforce engagement....................................... 51 Digital Health..................................................18 Leader capabilities.............................................53 Growing our capability and clinical services.....18 Workforce diversity.............................................55 Increasing critical and vital care capacity.........18 Early retirement, redundancy and retrenchment ... 55 1.10 Strategic Plan....................................................... 19 Supporting our employees..................................56 Staff health and wellbeing.................................. 57 2.0 Governance 3.3 Interconnected care................................................. 59 2.1 Organisational structure........................................21 Delivering care closer to home...........................59 2.2 Board...................................................................22 Reducing preventable hospitalisations............... 63 Board members..............................................23 Digital Health.....................................................65 Board committees...........................................27 3.4 Better care...............................................................68 Audit and Risk Committee...............................27 Safe, reliable and value-based care....................68 Executive Committee.......................................27 Mental Health and Specialised Services (MHSS)... 75 Finance Committee..........................................27 Research excellence...........................................76 Safety and Quality Committee.........................27 Board and committee meeting attendance...... 27 4.0 Our performance 2.3 Executive............................................................. 28 4.1 Emergency department presentations.......................84 The role of the Health Service Chief Executive..28 4.2 Performance statement.............................................86 Executive leadership team..............................28 4.3 Financial performance.............................................. 89 2.4 Risk management, compliance and audit.............. 31 4.4 Financial performance summary............................... 90 Governance.....................................................31 Compliance.....................................................31 Appendices Risk................................................................31 Appendix 1: Compliance checklist................................... 92 Other governance support...............................32 Appendix 2: Glossary...................................................... 94 The Coroner.................................................... 32 Appendix 3: Financial statements.................................... 95 External scrutiny.............................................32 Internal audit..................................................32 2.5 Public Sector Ethics Act 1994................................33 2.6 Information and record-keeping ............................33 4 West Moreton Health region Somerset Esk Health The Park Centre for Mental Gatton Health Health, Treatment Ipswich Health Research and Education Laidley Health Goodna Health Ipswich Lockyer City Valley Boonah Health Scenic Rim 5 Our Life Journey by Maurice Woodley Aboriginal people have a holistic view of health with a life, death, life cycle. The physical health of the individual is connected culturally and spiritually to the land, winds and waters of their traditional country. While the social and emotional wellbeing of the individual is closely connected to, and intertwined with, the wellbeing of their family and community. This painting represents our life journey. How the places we travel, the people we meet, the things we see all impact on our health, life, social and emotional wellbeing. How they are all connected and intertwined throughout our journey. The tracks and the footprints represent our travels, with the circular symbols representing our meetings and interactions with others. The colours within and surrounding the tracks are our guiding spirits that travel with us all our lives. These colours also represent the West Moreton Health service – which grows and changes for us as we grow and change throughout our journey. Maurice Woodley is a Yinwum man and artist with traditional lands on the central Cape York Peninsula. Originally from Cairns, Maurice moved to Ipswich with his mother and two sisters in 1992 at the age of 13. In 2015, Maurice registered his art business as Picqui Arts. Maurice devotes much of his time giving back to the community and helping people along their individual health journey. Acknowledgment We acknowledge and give our respects to the Jagera, Yuggera and Ugarapul people, Traditional Owners and Caretakers of this land, where they have performed age-old ceremonies of storytelling, healing, music, dance and celebration. We would also like to acknowledge and give our respects to our Elders, past, present and emerging, for they hold the memories, traditions and knowledge of Aboriginal and Torres Strait Islander culture. Letter of Compliance 10 August 2018 The Honourable Steven Miles MP Minister for Health and Minister for Ambulance Services GPO Box 48 Brisbane QLD 4001 Dear Minister I am pleased to deliver for presentation to the Parliament the Annual Report 2017–2018 and financial statements for West Moreton Health. I certify that this annual report complies with: • The prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009; and • The detailed requirements set out in the Annual Report Requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements can be found on page 92 of this annual report. Yours sincerely Michael Willis Chair West Moreton Hospital and Health Board Address Ipswich Hospital Chelmsford Ave Ipswich QLD 4305 Postal address PO Box 73 Ipswich QLD 4305 Phone: (07) 3810 1111 www.westmoreton.health.qld.gov.au West Moreton Health 7 We saw a 7 per cent year-on-year rise in the number of Message from the people attending our emergency departments and a 9 per cent increase in the