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An Assessment of Kenya National Archives and Documentation Service E-Readiness and Its Impact on Provision of Archival Informati ASSESSING THE IMPACT OF INSTITUTIONAL E-READINESS FOR PROVISION OF ARCHIVAL INFORMATION TO RESEARCHERS: THE CASE OF KENYA NATIONAL ARCHIVES AND DOCUMENTATION SERVICE BY JOSEPHINE WANGUTUSI (IS/MPHIL/047/2009) A RESARCH THESIS SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF A MASTER DEGREE IN INFORMATION SCIENCE (ARCHIVES AND RECORDS MANAGEMENT) OF MOI UNIVERSITY 2013 DECLARATION This Research Thesis is my original work and has not been presented for an academic award in any other University. Signed...............................................................................Date....................................... Josephine Wangutusi IS/MPHIL/047/2009 SUPERVISORS’ DECLARATION This research thesis has been submitted with our approval as University supervisors PROF. JUSTUS WAMUKOYA Department of Information Sciences, Moi University Signature………………………………………….Date……………………………. DR. ANDREW CHEGE Department of Information Sciences, Moi University Signature…………………………………….Date………………………………….. v DEDICATION This research Thesis I dedicate it to my son Raphael Wangutusi for his patience and understanding during difficult times of sickness he still allowed me to go for studies and sit for exams even when he was admitted in the hospital. vi vii Table of Contents DECLARATION.......................................................................................................... v DEDICATION............................................................................................................. vi ACKNOWLEDGEMENT ......................................................................................... xii LIST OF ABBREVIATIONS AND ACCRONYMS ............................................ xiii ABSTRACT ................................................................................................................ xv CHAPTER ONE .......................................................................................................... 1 INTRODUCTION AND BACKGROUND ............................................................... 1 1.0 Introduction ....................................................................................................... 1 1.1 Background of the study ....................................................................................... 5 1.2 Statement of the Problem .................................................................................... 10 1.3 Aim of the Study.............................................................................................. 11 1.4 Objectives of the Study ................................................................................... 12 1.5 Research Questions ........................................................................................ 13 1.6 Significance of the Study ............................................................................... 13 1.7 Assumptions of the Study .............................................................................. 14 1.8 Delimitation/Scope of the Study ................................................................... 14 1.9 Limitations of the Study ................................................................................ 15 1.10 Definition of Terms ........................................................................................ 15 1.11 Summary of the Thesis .................................................................................. 18 CHAPTER TWO: THEORETICAL FRAMEWORK .......................................... 19 Literature Review ...................................................................................................... 19 2.0 Introduction ..................................................................................................... 19 2.1 Importance of Literature Review .................................................................. 19 2.2 Theoretical Framework .................................................................................. 20 viii 2.2.1 Readiness for Living in the Networked World ........................................ 20 2.2.2 The World Bank E-Readiness Tool ........................................................... 21 2.2.3 International Records Management Trust E-Records Readiness Assessment Tool (IRMT) ....................................................................................... 21 2.3 E-Readiness Globally ...................................................................................... 23 2.3.1 North and South America........................................................................... 25 2.3.2 Asia-Pacific .................................................................................................. 25 2.3.3 The Middle East .......................................................................................... 25 2.3.4 E-readiness in Africa .................................................................................. 26 2.3.5 E-Readiness in Kenya ................................................................................ 27 Table: 2.3 E-Readiness’s Ranking Globally. ....................................................... 29 2.4 Forms of e-readiness Indicators (ICT) ......................................................... 33 2.5 Kenya National E-Readiness Policy .............................................................. 33 2.6 E- Readiness at the Kenya National Archives and Documentation Service ......................................................................................................................34 2.7 Importance of E-Readiness ........................................................................... 36 2.8 Value of Archival Information ..................................................................... 37 2.9 Evolution of Information, Communication and Technologies (ICTs) ....... 39 2.10 Obstacles to Utilization of Archival Information ..................................... 40 2.11 Professional Problems ................................................................................. 41 2.12 Technical Problems ..................................................................................... 41 2.13 Summary of the Chapter ............................................................................ 42 CHAPTER THREE ................................................................................................... 44 RESEARCH METHODOLOGY ............................................................................. 44 3.0 Introduction ..................................................................................................... 44 3.1 Research Design .............................................................................................. 44 3.2 Study Population Sample and sample size .................................................. 44 3.3 Data collection Methods ................................................................................. 46 ix 3.4 Pretesting of the instrument .......................................................................... 46 3.4.1 Validity and Reliability..................................................................................... 46 3.5 Data Collection Procedures ........................................................................... 47 3.6 Data Presentation, Analysis and Interpretation ......................................... 47 3.7 Ethical Considerations.................................................................................... 48 3.8 Summary of the Chapter ................................................................................ 48 CHAPTER FOUR ...................................................................................................... 50 DATA PRESENTATION, ANALYSIS, AND INTERPRETATION ................... 50 4.0 Introduction ..................................................................................................... 50 4.1 Respondents Return Rate............................................................................... 50 4.2 Relevance of the model to KNADS ................................................................ 71 CHAPTER FIVE ....................................................................................................... 73 SUMMARY, CONCLUSION AND RECOMMENDATIONS ............................. 73 5.0 Introduction .................................................................................................... 73 5.1 Summary of the findings ................................................................................ 73 5.1.1 E-readiness Infrastructure at KNADS ..................................................... 73 5.1.2 Channels currently used to access information at KNADS..................... 74 5.1.3 The challenges experienced by the management, staff and researchers. .......................................................................................................................74 5.1.4 Level of adoption to modern technology in provision of information to the researchers. ....................................................................................................... 75 5.1.5 Role of staff in provision of information, competency, adequacy and professionalism. ...................................................................................................... 75 5.1.6 Existence of an e-readiness model at the KNADS .................................... 76 5.2 Conclusion ....................................................................................................... 76 5.3 Recommendations of the Study ....................................................................
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