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Right Care Right Here Listening Exercise | 2015 Right Care Right Here Listening exercise | 2015 Delivering better care in Sandwell and West Birmingham Improving urgent and emergency care Listening exercise closes Friday, 20 March 2015 Welcome We know from listening to patients and clinicians that urgent and emergency care services are under increasing pressure and are often confusing for patients. We are reviewing our current services to identify how we can improve Dr Nick Harding Chair care for you. Over the past ten years health and social care partners have been working to deliver quality care for patients in Sandwell and West Birmingham. Through the Right Care Right Here partnership, we have a vision to bring services closer to home, improve quality and support people to live healthier lives. At the heart of our work is the development of the new Midland Met Hospital in Smethwick by 2018. In the next three years we will continue to transform local services, including urgent and emergency care, to prepare for the new hospital. We want to hear your views on urgent and emergency services in Sandwell and West Birmingham, including what works well and what could be further improved. Your feedback will help us design and build a better service for the future. Dr Nick Harding Chair NHS Sandwell and West Birmingham CCG 2 Right Care Right Here Urgent and Emergency Care Listening Exercise | 2015 Dr Manir Dr Sirjit Aslam Bath “As local GPs, we know how worrying it can be when you are feeling really unwell and need advice and treatment quickly. As most people know where their nearest emergency department (A&E) is located, they often go there first. But these services should only be used for life-threatening injuries and illnesses. We need to support more patients with minor illnesses and injuries to access the most appropriate services. There is a range of services available locally, but we want to know your views on whether these are right for your needs. Ultimately, we want to ensure you have access to the right services in the right place, with the right specialist teams.” Dr Manir Aslam and Dr Sirjit Bath Clinical Leads for Urgent Care Patients in waiting room. in waiting Patients visit our website at www.sandwellandwestbhamccg.nhs.uk 3 Our vision We want to develop urgent and emergency care services that deliver consistently high-quality and safe care, in the right place at the right time. Our services should be simple to understand and support patients to make informed choices, including around self-care and preventing ill health. In developing our The national guidance • Be efficient and proposed vision for says that all urgent care effective in the urgent and emergency systems should: delivery of care and care we have listened services for patients. to clinicians and • Provide consistently patients. We have also high-quality and We want to know your taken on board national safe care seven days views on whether these best practice, and a week are the right principles recommendations from • Be simple, and guide for Sandwell and West the Sir Bruce Keogh good, informed Birmingham. This will Review. choices by patients, help us develop our final strategy and In 2013 a national their carers and clinicians options for future consultation, led by services. Sir Bruce Keogh NHS • Provide access to the England’s National right care in the right Medical Director, was place, provided by carried out to look at those with the right how the NHS provides skills, the first time urgent care. 4 Right Care Right Here Urgent and Emergency Care Listening Exercise | 2015 visit our website at www.sandwellandwestbhamccg.nhs.uk 5 What is urgent and emergency care? Urgent and emergency care services provide help, advice and treatment when you need to see a health professional quickly (urgently) for a minor illness or injury, or if you have a serious illness or injury (an emergency). What is urgent care? Urgent care services offer advice and treatment for minor illnesses or injuries where you cannot Did you know? wait for a routine appointment with your GP, for On average, example, a sprained ankle, water (urinary tract) 3,000 people infection, emergency contraception or a child visit A&E with a high temperature. each week Some of the services that provide urgent care in Sandwell include pharmacies, NHS 111, GP practices and and West walk-in centres. Birmingham, but most leave with no or very minor What is emergency care? treatment. Emergency care services provide treatment for life-threatening conditions. This could be a serious illness or injury such as chest pain, a serious road accident, suspected heart attack, severe loss of blood or choking. Some of the services that provide emergency care are 999 or the emergency department. 6 Right Care Right Here Urgent and Emergency Care Listening Exercise | 2015 Did you know? On average, around 9,000 people have a ‘same day’ GP GP appointment each week. visit our website at www.sandwellandwestbhamccg.nhs.uk 7 Why are we launching a listening exercise? You may have read in the papers or seen on TV that the NHS is facing increased pressure and demand, particularly across its emergency services. We know that: • Services are not connected - with • Services are different locations, struggling to meet opening times and demand; patients providers are waiting longer Did you know? in walk-in centres • The NHS has One in five and emergency increasing costs - departments to be with more people people makes seen and treated accessing urgent the decision to and emergency go to A&E at • Patients are using care, more money is least one day emergency services being used in these before going. for minor conditions, areas. This could Remember that which could be have funded other emergency treated elsewhere services. departments • There are increasing This is an opportunity should only be calls to the for us to review urgent used for life- ambulance service, and emergency care threatening meaning longer services, to help make conditions. waiting times for them fit for the future. patients 8 Right Care Right Here Urgent and Emergency Care Listening Exercise | 2015 Our new Midland Met Hospital In autumn 2018, Midland Met Hospital will open. Local health and social This was to understand and emergency care care organisations have how to develop a long- services now, to ensure been working towards term, high-quality the right services will this for more than health and social care be available in the 10 years through the system for Sandwell community. Right Care Right Here and West Birmingham. partnership. In 2006, along with patients From 2018 the and a wide range of emergency department organisations, the for Sandwell and West Right Care Right Here Birmingham will be partners launched a located at Midland thorough consultation Met Hospital. We called ‘Towards 2010’. need to review urgent visit our website at www.sandwellandwestbhamccg.nhs.uk 9 Where can I go for urgent advice and treatment at the moment? Pharmacist GP Opening times practice vary, but some Normal pharmacies are working hours are open seven days 8am to 6.30pm, a week and in the Monday to Friday. evenings. Practices can Providing offer urgent confidential appointments and expert advice and advice over the treatment for a phone. range of common 106 GP practices illnesses, for locally. example: NHS 111 • Coughs and colds Can advise • Emergency you on which contraception. “Aishah has service is best had a raised for your health temperature for needs. more than 24 hours and it is not NHS 111 knows all going down. I’ve the opening times of “I have a cold already given her the different services and feel awful.” medicine, what available locally. Rachel is 20 and a student shall I do now?” Saara and her daughter Aishah who is three 10 Right Care Right Here Urgent and Emergency Care Listening Exercise | 2015 GP out-of- Walk-in Ambulance hours centre /emergency If you need The two walk- departments urgent advice from in-centres at For life-threatening a GP, but your Parsonage Street, injuries and practice is closed, West Bromwich illnesses. phone NHS 111 to and Summerfield Emergency find your GP out- Centre, Winson departments are at of-hours service. Green, offer urgent City Hospital and GP and nurse Sandwell Hospital. appointments. When you arrive Open 8am to 8pm at the emergency Monday to Sunday. department you will They can help with: be assessed. If your condition is not • Minor injuries considered serious, • Skin complaints you will be seen by our GP assessment • Trips and falls. service rather than the emergency department. “My GP practice is closed. Aishah is not any better and I need GP advice?” “I have a terrible Saara and her daughter Aishah who is three chest pain, and can’t breathe very well.” Hiresh is 75 visit our website at www.sandwellandwestbhamccg.nhs.uk 11 What we have heard so far We have held a number • You want to be of workshops with supported to look patients, who told after your own Did you know? us that: condition. In a recent • The current system This listening exercise survey nearly is confusing is a chance for us to 52% of people speak to more people who went to • You don’t know across Sandwell and our emergency where to go for West Birmingham, departments did urgent advice and to help us improve treatment not seek advice services for the future. on where to go • Services have We want to know if first. different opening these experiences are times and locations, reflective of our wider Remember, call which is complex population. NHS 111 before you go - there • You want to be able might be an to access advice at alternative different times of the service for your day and night needs.
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