DEPARTMENT OF JUSTICE Office of the City Prosecutor of City of

CITIZEN’S CHARTER

I. Mandate:

The Department of Justice (DOJ) derives its mandate primarily from the Administrative Code of 1987 (Executive Order No. 292). It carries out this mandate through the Department Proper and the Department's attached agencies under the direct control and supervision of the Secretary of Justice.

Under Executive Order (EO) 292, the DOJ is the government's principal law agency. As such, the DOJ serves as the government's prosecution arm and administers the government's criminal justice system by investigating crimes, prosecuting offenders and overseeing the correctional system.

The DOJ, through its offices and constituent/attached agencies, is also the government's legal counsel and representative in litigations and proceedings requiring the services of a lawyer; implements the ' laws on the admission and stay of aliens within its territory; and provides free legal services to indigent and other qualified citizens.

II. Vision:

A just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

III. Mission:

Effective, efficient and equitable administration of Justice

IV. Service Pledge:

We undertake to provide every person equal access to justice, to faithfully safeguard constitutional rights and ensure that no one is deprived of due process of law.

Our commitment is to advocate for reforms in partnership with our stakeholders, to simplify processes and to re-engineer systems to best serve our constituents.

We shall work with honor and integrity for the institution, for God and Country.

V. Service Specification:

1. Receiving Criminal Complaints for Preliminary Investigation

A preliminary investigation is an inquiry or proceeding to determine whether there is a sufficient ground to engender a well-founded belief that a crime has been committed and the respondent is probably guilty thereof and should be held for trial.

Office or Division: Office of the City Prosecutor, City of Ilagan, Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS chemist (for Dangerous Drugs Law/ Laboratory, Comprehensive Dangerous Drugs Act Osmeña, City of No. of Where to Document cases) Ilagan, Isabela Copies Secure Philippine 1. Complaint-affidavit/sworn-statement of 5 + Statistic witness/es of private complainant/victim (1 number of Complainant Authority, original copy, 4 + no. of respondent/s Alibagu, City of respondent/s l. Death Certificate (for parricide, murder, photocopies) Ilagan, Isabela / homicide cases) 2. Affidavit/sworn-statement of witness/es (1 5 + Office of the City original copy, 4 + no. of respondent/s number of Witness/es Registrar, City photocopies) respondent/s Hall, City of 5 + Ilagan, Isabela 3. Supporting Documents (1 original copy, 4 + no. number of Bureau of of respondent/s photocopies) respondent/s Custom / m. Authority to File Complaint (for violation a. Certificate to File Action (for offenses Hall Bureau of of the Tariff and Customs Laws or covered by the Katarungang (where mediation Internal National Internal Revenue Code, Pambarangay) was conducted) Revenue, respectively) Hospital/ City Naguilian, b. Medical Certificate (for frustrated or Health Office Isabela attempted homicide, murder, parricide, where victim was Philippine and physical injuries cases) taken for medical n. Birth Certificate; or dental chart Statistic intervention accompanied by the certificate of the Authority, Concern Law dentist; or affidavit of any of the Alibagu, City of Enforcement parent/disinterested person stating the Ilagan, Isabela / Authority age and date of birth of the Office of the City *(Ilagan City victim/offender (for minor victim/ Registrar, City Police Station, offender) Hall, City of San Vicente, City Ilagan, Isabela of Ilagan, o. Certificate of discernment (for cases City Social c. Police Investigation Report Isabela/ PNP- covered by R.A. 9344 "the Juvenile Welfare and CIDG, IPPO, Justice and Welfare Act", in cases where Development, Baligatan, City of the offender is 15 years old and below 18 City Hall, City of Ilagan, Isabela/ years old) Ilagan, Isabela NBI Ilagan 4. Investigation Data Form (1 original copy, 1 Office of the City District Office, photocopy) 2 Prosecutor Osmeña, City of Ilagan, Isabela) Concern Law d. Police Sketches (for vehicular collision Enforcement case) Authority PROCEDURES Concern Law Fees Processing Person e. Photographs (for vehicular collision case) Enforcement Client Steps Agency Actions to be Time Responsible Authority Paid f. Inventory/List of articles/Items subject of Check the the offense with their respective values Concern Law documents. (for theft, robbery, Anti-Piracy and Anti- Enforcement Highway Robbery, and Anti-Fencing Law Authority 1. Submit the If complete, require Theresa cases) documentary the complainant to Joyce Lora/ g. Gambling paraphernalia or its Concern Law requirements properly fill-out the None 5 minutes Marilou photograph, if any, item/cash money Enforcement bound, arranged, Investigation Data Bacani (bet/wager) (for illegal gambling case) Authority labeled and paged. Form (IDF). City Traffic Management If incomplete, return Group, City Hall, all documents. City of Ilagan, Check the h. Certification (for Anti-Car Napping Law Isabela / completeness of case) Land data in the IDF and Transportation require the Theresa 2. Fill-out and submit the Office, Osmeña, complainant to Joyce Lora/ IDF. None 5 minutes City of Ilagan, subscribe/ certify Marilou

Isabela under oath the IDF Bacani Firearms and and the i. Certification (for illegal possession of Explosives complainant/witness firearms, ammunitions and explosives Office, Camp (es) affidavit/s cases) Crame, 3. Certify under oath the City information contained 10 minutes Prosecutor in the IDF and Administer the oath None Philippine on-duty Overseas and complaint/witness(es) Employment affidavits Authority Satellite Stamp “Received” j. Certification of Non-Licensee or Non- Theresa Office, Methodist with name of office, 5 minutes Holder of Authority (for illegal recruitment 4. Submit to the receiving Joyce Lora/ Church date, time, name and None case) staff. Marilou Compound signature of Bacani Bonifacio St., receiving staff. City Write or stamp the Theresa assigned NPS Joyce Lora/ 5 minutes k. Chemistry Report/Laboratory Isabela Provincial docket number on Marilou examination report signed by forensic Crime the IDF. Bacani Record the Theresa complaint in the 5 minutes Joyce Lora/ appropriate logbook Marilou and electronic Bacani database, if any. 5. Receive the duly stamped/ received copy of IDF with assigned NPS docket number and sign in the logbook TOTAL: 35 minutes

2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Division: Office of the City Prosecutor, City of Ilagan, Isabela Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS the Anti-Piracy and Anti- No. of Highway Robbery Law (PD Document Where to Secure Copies 532) and Violation of the Anti- Concern Law Fencing Law (PD 1612) Enforcement Authority Concern Law *(Ilagan City Police Enforcement Authority Station, San Vicente, *(Ilagan City Police 1. Affidavit of Arrest/Apprehension (and 5 + City of Ilagan, Isabela/ Station, San Vicente, Affidavit of Turnover if citizen’s Arrest) number of PNP-CIDG, IPPO,  A list/inventory of the City of Ilagan, Isabela/ (1 original copy, 4 + no. of respondent/s Baligatan, City of articles and items PNP-CIDG, IPPO, respondent/s photocopies) Ilagan, Isabela/ NBI subject of offense Baligatan, City of Ilagan District Office, Ilagan, Isabela/ NBI Osmeña, City of Ilagan, Ilagan District Office, Isabela) Osmeña, City of Ilagan, 2. Investigation Report (1 original copy, 4 Isabela) 5 + + no. of respondent/s photocopies) (1 Concern Law Concern Law number of original copy, 4 + no. of respondent/s Enforcement Authority Enforcement Authority respondent/s photocopies) *(Ilagan City Police 3. Affidavit of complainant and witness/es 5 + Station, San Vicente, Complainant and City of Ilagan, Isabela/ (1 original copy, 4 + no. of number of  Statement of their Witness/es PNP-CIDG, IPPO, respondent/s photocopies) respondent/s respective values 4. Supporting Documents (1 original 5 + Baligatan, City of copy, 4 + no. of respondent/s number of Ilagan, Isabela/ NBI photocopies): respondent/s Ilagan District Office, a. Murder, Homicide and Parricide Osmeña, City of Ilagan, Isabela)  Certified true/ machine Philippine Statistic copy of death certificate Authority, Alibagu, City e. Rape, Seduction, and Forcible of the victim of Ilagan, Isabela Abduction with Rape The medico-legal report  Autopsy report and the  Hospital/City Health Isabela Provincial Crime (living case report) if the certificate of post- Office where victim was Laboratory, Osmeña, victim submitted herself mortem examination, if taken for medical City of Ilagan, Isabela for medical or physical already available examination examination Philippine Statistic  Marriage certificate (for Authority, Alibagu, City f. Violation of the Anti- parricide case) of Ilagan, Isabela Carnapping Law (RA 6539) b. Frustrated or Attempted  Machine copy of the Land Transportation Homicide, Murder, Parricide certificate of motor Office, Osmeña, City of and Physical Injuries vehicle registration Ilagan, Isabela  Medical certificate of the  Machine copy of the complaining Hospital/ City Health current official receipt of Land Transportation witness/victim showing Office where victim was payment of the Office, Osmeña, City of

the nature and extent of taken for medical registration fees of the Ilagan, Isabela the injury and duration intervention subject motor vehicle  Photograph of the motor of healing Concern Law vehicle, if readily  Certification or Hospital/ City Health Enforcement Authority statement as to duration Office where victim was available

of the treatment or taken for medical Traffic Management medical attendance intervention Group, City Hall, City of Hospital/ City Health Ilagan, Isabela/  Certification or  Certification Office where victim was Land Transportation statement as to duration taken for medical Office, Osmeña, City of of incapacity for work intervention Ilagan, Isabela Land Transportation  Marriage certificate (in Philippine Statistic  Other evidence of Office, Osmeña, City of frustrated or attempted Authority, Alibagu, City ownership murder parricide cases) of Ilagan, Isabela Ilagan, Isabela c. Violation of the Dangerous g. Violation of the Anti-Cattle Drugs Law/Comprehensive Rustling Law (PD 533)

Dangerous Drugs Act of 2002 (RA 9165)

 Chemistry report or certificate of laboratory  Machine copy of the examination duly signed cattle certificate of by the forensic chemist, Isabela Provincial registration  Photograph of the or if unavailable, field Crime Laboratory, Concern Law cattle, if readily test results on the Osmeña, City of Ilagan, Enforcement Authority seized drug as attested Isabela available to by a PNP Narcotics Command operative or other competent person h. Violation of Illegal Gambling Law (PD 1602) Ilagan City Police Concern Law Station, San Vicente, Enforcement  Machine copy or  Gambling paraphernalia City of Ilagan, Isabela/ Authority photograph of the buy- PDEA R02, Camp Concern Law bust money, if available  Photograph of the gambling Adduru, Tuguegarao Enforcement paraphernalia, if any City Authority Ilagan City Police Concern Law Station, San Vicente,  Cash money, if any Enforcement  Affidavit of the poseur City of Ilagan, Isabela/ Authority buyer, if any. PDEA R02, Camp i. Illegal Possession of Firearms, Ammunitions and Adduru, Tuguegarao Explosive (PD 1866, as amended by RA 8294) City d. Theft and Robbery, Violation of Isabela Provincial Crime  Chemistry report duly signed by the Laboratory, forensic chemist Osmeña, City of Ilagan, PROCEDURES Isabela Firearms and Fees Processing Person Explosives Client Steps Agency Actions to be Time Responsible  Photograph of the explosive, if readily Office, Camp Paid available Crame, Check the documents. 1. The law enforcer j. Violation of the Fisheries Law (PD 704) submits the If complete, require the Theresa documentary complainant to fill-out the Concern Law Joyce Lora/  Photograph of the confiscated fish, if requirements Investigation Data Form None 5 minutes Enforcement Marilou readily available properly bound, (IDF). Authority Bacani Concern Law arranged, labeled Photograph of fishing paraphernalia, if  Enforcement and paged. If no Affidavit of Arrest and any Authority IDF, return all documents. Bureau of Check the completeness of data in the IDF and require Fisheries and Theresa 2. Fill-out and the complainant to Aquatic Joyce Lora/ submit the IDF. subscribe/ certify under None 5 minutes  Certification Resources, Marilou oath the IDF and the Regional Bacani Center, Carig, complaint/witness (es) affidavit/s. k. Violation of RA 9262 (VAWC) 3. Certify under Philippine oath the Statistic information Marriage Contract/Certificate, or 10 minutes Prosecutor  Authority, contained in the Administer the oath. None affidavit/evidence of “dating relationship”, on-duty Alibagu, City IDF and if applicable of Ilagan, complaint/witness Isabela (es) affidavits. Stamp “Received” with Theresa Barangay Hall 5 minutes name of office, date, time, Joyce Lora/ (where None  Barangay protection order , if any name and signature of Marilou complainant resides) receiving staff. Bacani l. Where the victim/offender is a minor: Theresa Write or stamp the Joyce Lora/ Philippine 4. Submit to the assigned NPS docket None 5 minutes Marilou Statistics receiving staff. number on the IDF. Authority, Bacani  Birth Certificate; or dental chart Alibagu, City accompanied by the certificate of the Theresa of Ilagan, Record the complaint in the dentist; or affidavit of any of the 5 minutes Joyce Lora/ Isabela/ Office appropriate logbook and None parent/disinterested person stating the Marilou of the City electronic database, if any. age and date of birth of the Bacani Registrar, City victim/offender Hall, City of 5. Receive duly Ilagan, stamped/received Isabela copy of IDF with City Social assigned NPS Welfare and docket number  Certificate of discernment (for cases Development, and sign in the covered by R.A. 9344 "the Juvenile City Hall, City logbook Justice and Welfare Act" of Ilagan, TOTAL: 35 minutes Isabela 5. Investigation Data Form duly accomplished and certified City under oath by the law enforcer or citizen effecting the 2 Prosecutor arrest

3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel, firearm license, permit to carry firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Division: Office of the City Prosecutor, City of Ilagan, Isabela Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the Regional/Provincial/City Prosecutor Government issued ID from any of the following: 2. Valid government-issued identification card with photo 1 BIR, DFA, PSA, SSS, GSIS, Pag-IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Processing Person Client Steps Agency Actions to be Time Responsible Paid

Check the documentary requirements for completeness. 5 minutes Marilou Bacani 1. Fill-out and submit the request form together with ID to Docket Section for initial assessment.  Make sure to secure the Order of Payment that will be Verify the status of the case. 5 minutes issued. Assess and issue Order of Payment, if no pending case. 5 minutes Marilou Bacani Processing of the request 5 minutes Accept the payment based on the Order of Payment:

 For Firearm License PHP 1,000 1,000  For Permit to Carry 500 500 2. Pay the required fees at the Cashier by showing the  For Business Permit 300 Order of Payment. 300 5 minutes  For Foreign Travel 200 Marilou Bacani  Make sure to secure Official Receipt (O.R) that will be 200  For Retirement/Resignation 100 issued upon payment. 100  For Foreign Employment 100 100  For Local Employment 50 50

Issue the Official Receipt. 5 minutes Check the Official Receipt and process the request. 5 minutes 3. Present the O.R. to the Docket Section. Marilou Bacani Issue the Certificate to the client. 5 minutes 4. Receive the clearance and sign in the logbook. Total: 40 minutes

4. Provision of Prosecutor’s Certification of Case Status and Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Division: Office of the City Prosecutor, City of Ilagan, Isabela Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the Regional/Provincial/City Prosecutor 1 Government issued ID from any of the following: 2. Valid government-issued identification card with photo BIR, DFA, PSA, SSS, GSIS, Pag-IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Processing Person Client Steps Agency Actions to be Time Responsible Paid Check the documentary requirements for completeness. 5 minutes Marilou Bacani 1. Fill-out and submit the request form together with ID to Docket Section for initial assessment. Verify the status of the case. 10 minutes  Make sure to secure the Order of Payment that will be Issue the Order of Payment if the record is available. 5 minutes issued. Marilou Bacani Start processing the request 10, minutes Accept the payment based on the Order of Payment. 2. Pay the required fees at the Cashier by showing the Order of Payment. 5 minutes  For first three (3) pages copy of documents PHP 75 75 Marilou Bacani Make sure to secure Official Receipt that will be issued   Succeeding pages 2 per page 2 upon payment. Issue the Official Receipt. 5 minutes 3. Return to the Docket Section for the processing and Check the Official Receipt. 5 minutes Marilou Bacani release of certification. Issue the Certificate to the client. 5 minutes 4. Receive the certification and sign in the logbook. TOTAL: 40 minutes

VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office Agency Action Frontline Service Contact Information Responsible A. Feedback 1. How to file a feedback? a. Type DOJ website and click Feedback Form: a. Accomplish the Client’s Feedback Form at the

Frontline Service www.doj.gov.ph/ citizen_charter_version_3.html

b. Drop the accomplished Client’s Feedback Form into the designated drop box at the Public b. Answer the feedback form and click a. Compiles the Client’s Feedback Form and Margarette L. Castillo Assistance and Complaints Desk (PACD)/Frontline “Submit Feedback Form.” submit to the head of office. Service 2. How feedback is processed? b. Tabulate, summarize and evaluate the feedback forms using appropriate statistical Theresa Joyce Lora tools. c. Submit the report to the head of office for appropriate action copy furnished the Quality Management Representative (QMR) for reference. Theresa Joyce Lora

 Feedback requiring answers are forwarded to the relevant offices within 3 days upon receipt of the feedback for explanation. d. Relay the answer to the client. Theresa Joyce Lora B. 1. How to file a complaint? a. Go to Public Assistance and Complaint Desk a. Contact the following information: (PACD) and submit/ report the complaint in writing/verbal with the following information:  Head of the Regional/Provincial/City Prosecution Office . Full name, address, and contact details of the Theresa Joyce a. Receive and record the complaint in the complainant Lora/Margarette L.  ARTA – [email protected] logbook. . Details of the act complained of Castillo 1-ARTA (2782) . Person(s) charged, Presidential Complaints Center - 8888 . Name of agency of the person(s) charged, if  applicable, and  CSC Contact Center ng Bayan – . Evidence of such violation. 09085-881-6565 2. How complaints are processed? b. Evaluate the complaint. Theresa Joyce Lora c. Submit / transmit the complaint to the relevant Theresa Joyce Lora office/unit for explanation. d. Submit the report to the head of office for Theresa Joyce Lora appropriate action. e. Send the feedback of the head of office to the CP Benito Oliver A.

client. Sales III