Formatting a Memory Card Or Flash Drive Using an Android Device How
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FAQ Formatting a Memory Card or Flash Drive using an Android Device How do I format a Memory Card or Flash Drive on an Android Device All SanDisk memory cards and flash drives come pre-formatted and do not need to be formatted out of the box. Reformatting will clear file system corruption or quickly erase everything on the device. If re- formatting is needed, follow the steps below. WARNING: Backup all your data before formatting. Formatting will erase all data on the memory device. Formatting your memory device: 1. Access the settings menu of your device 2. Access the Storage menu 3. Select Format SD™ card or Format USB OTG Storage 4. Select Format 5. Select Delete All Note: Implementation of the format function may differ between devices please refer to your device manufacturer for more information Accessing SanDisk Ultra Dual USB Drive on a Mobile Device How do I access SanDisk Ultra Dual USB Drive on my mobile device? The SanDisk Ultra Dual USB Drive can be accessed via 2 methods Method 1: File Explorer SanDisk Ultra Dual USB Drive can be accessed through your mobile device's file explorer. The file explorer can be found in the apps folder of your android device. If your device does not have a file explorer we recommend Method 2. Note: The file explorer of your mobile device may appear slightly different than the above image. Method 2: SanDisk Memory Zone Application Memory Zone is a free application available from the Google Play store and is optimized for use with the SanDisk Ultra Dual USB Drive. Once installed the memory zone application can be accessed from the apps folder of your Android device. NOTE: If you are transferring large amounts of data we recommend that you first fully charge your mobile device or connect to its external power source to avoid any interruption in data transfer due to power loss. Dual USB Drive not recognized by mobile device Why is my Dual USB Drive not being recognized by my Mobile Device? SanDisk Ultra Dual USB Drive is designed to be compatible with USB-On-The-Go enabled Android devices. Please verify your mobile device is compatible with Dual USB Drive and you have properly connected the drive to your mobile device. Please visit the Dual USB Drive Compatibility Page to verify compatibility with your device. 64GB and 128GB Dual USB Drives come preformatted in exFat file system and certain mobile devices do not support exFat. In this case please format the drive in Fat32 file system. Formatting USB drives with third party tools Please insure the dual drive is fully inserted into the microUSB port on your mobile device. Some mobile devices may disable power to the SanDisk Dual USB drive when the device's battery reaches a critically low level. This may cause the Dual USB Drive to no longer be recognized until the battery is charged and the device is power cycled. Note: Some mobile device protective cases interfere with the full and proper connection between SanDisk Ultra Dual USB Drive and the microUSB port of mobile devices. You may have to remove the protective case on your mobile device to obtain a full and proper connection. SanDisk USB Type-C Flash Drive Compatibility Which host devices are compatible with the SanDisk USB Type-C Flash Drives? Devices supporting USB Type-C flash drives are currently under development by several device manufacturers. Below is a list of host devices compatible with SanDisk USB Type-C Flash Drives Laptops: Acer Aspire V15 Nitro Acer Predator 15 (N15P3) Alienware 17 Aorus X3 Plus v5 Apple - MacBook (2015 version with USB-C port - Specs: 13.1mm THIN / 2lb. LIGHT / 12- inch RETINA DISPLAY) Asus EeeBook E202. Asus G752v Asus Transformer Book T100HA Asus Transformer Book Flip (TP200SA) Dell Latitude 12 7000 Series (7275) Dell XPS 15 (9550) Google - Chromebook Pixel HP EliteBook 840 G3 HP Spectre x360 Lenovo ThinkPad 13 LG gram (15Z960) MSI GS60 (MS-16H7) Razer Blade Stealth (RZ09-0168) Samsung Notebook 9 Pro Toshiba Satellite Radius 12 Mobile Phones: BLU Vivo 5 Dual SIM LTE Gionee Elife S Plus Gionee S6 Gionee M5 Plus Gionee Marathon M5 Plus HTC M10 Huawei Nexus 6P Huawei P9 Lenovo ZUK Z1(China) LeTV Le 1 Pro LG G5 LG Nexus 5X Microsoft Lumia 950 Microsoft Lumia 950 XL Motorola Moto Z Droid Trinity NuAns Neo Umi Hammer S Xiaomi Mi 4c ZTE Axon Max C2016 Tablets: Asus ZenPad S 8.0 Dell Latitude 11 5000 Series (5175) Dell Latitude 11 5000 Series (5715) Dell XPS 12 (9250) Google Pixel C HP Elite x2 1012 G1 HP Pavilion x2 HP Pro Tablet 608 G1 Samsung Galaxy Note 7 Samsung Galaxy Tab Pro S Desktops: Asrock Beebox N3150 NUC Asus Pro Z240 Ultra Dual USB Drive 3.0 support information page SanDisk Ultra® Dual USB Drive 3.0 support information New and improved design now with USB 3.0 speeds Easily transfer your files between Android™ smartphones, tablets, PC and Mac computers, freeing up space for more content. Supported by Android devices with USB on the Go compatibility Click here for mobile device compatibility Easily transfer files using the file explorer application of your mobile device Enhance your experience with SanDisk Memory Zone application available at the Google Play™ store (Download and installation required.) Safely Ejecting SanDisk Ultra Dual USB Drive How do I safely remove the SanDisk Ultra Dual USB Drive from my Mobile Device? To safely eject your SanDisk Ultra Dual USB Drive simply access the Action Bar and select safely remove USB from the notification area. Note: Some mobile devices may not have a safe removal feature or it may be implemented differently. Please check with your device manufacturer for more information. For current Android OS's you can remove the drive without doing steps above. Ultra Dual USB Drive Mobile Phone & Tablet Compatibility How can I check if my mobile device is compatible with the SanDisk Ultra Dual USB Drive? The SanDisk Ultra Dual USB Drive and Ultra Dual USB Drive 3.0 are designed to be compatible with USB-On-The-Go enabled Android devices equipped with a USB Micro-B port. USB On the Go compatibility is commonly enabled in feature rich smart phones however many entry level phones do not carry the feature. Please visit the SanDisk Dual USB Drive Compatibility Page to see a list of compatible devices. If your device is not listed on the Compatibility page you can also check if it is USB On-The-Go (OTG) compatible by downloading a free app from the Google Play Market called USB OTG Checker. This app is designed to inform users if their mobile device is OTG compatible. Error converting external drive to Apple File System (APFS) In Mac OS 10.13 High Sierra you have the option to convert your internal or external drive. If you receive the following error while converting: You are not properly converting your drive. To successfully convert your drive click here for the correct steps. Wireless Flash Drive Connectivity issues with Sony Xperia The WFD App frequently disconnects when accessing the WFD via my Sony Xperia smart phone. How can I prevent the WFD App from disconnecting? The follow settings may be required to maintain a consistent connection with Sony Xperia devices. SanDisk Wireless Flash Drive 1. Ensure the Wireless Flash Drive FW is up to date Sony Xperia settings 1. Turn off bluetooth when using Wi-Fi 2. Ensure Stamina mode is turned off (Settings > Power management > STAMINA mode.) ccessing Computer Management console in Windows 8 and 8.1 How do I access the Computer Management Console in Windows 8 and 8.1? 1. Move the mouse pointer to the extreme lower left corner and right click 2. Select Computer Management Write Protect Error on USB Flash Drives How do I fix a Write Protect error? Write protection errors occur when a flash drive detects a potential fault within itself. The drive will go into write-protected mode to prevent data loss. There is no method to fix this. To verify the issue is related to the flash drive and not your computer we recommend that you try plugging the USB drive into another port on your computer. You should also try the drive on another computer if possible. Note: If using a company computer, ensure your IT department does not block saving files to removable drives. Getting Started with SanDisk iXpand How do I use the SanDisk iXpand Flash Drive? The SanDisk iXpand flash drive is designed for use with Apple iPhone and iPad devices equipped with a Lightning port and iOS 7.1 or later. Connecting SanDisk iXpand to an iPhone or iPad Gently lift up on the flexible lightning cable and firmly connect it to the iPhone or iPad lightning port. NOTE: The flexible lightning cable should never be bent completely backwards, this can cause damage. Install / Launch the iXpand Sync application To access an iXpand Flash Drive on iPhone or iPad you will need to install the iXpand Sync companion application. iXpand Sync is the free application which allows iPhone and iPad users to interact with the iXpand flash drive. First time users will be prompted to install the iXpand Sync application when the drive is first connected to the iPhone or iPad. To install the App simply click "App Store" when prompted and follow the standard app installation process. After installing iXpand Sync you will be prompted to launch the app each time an iXpand Flash Drive is connected to your iPhone or iPad.