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Information Booklet North East & Border Mental Health Service

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Information Booklet North East & Border Mental Health Service North East & Border Mental Health Service Information Booklet 2nd Edition Welcome to North East & Border Mental Health Service This booklet is designed to explain the services we offer to people seeking help for mental health problems. We hope this guide helps you to feel comfortable to take an active role in your mental health care by providing you with some background information. North East & Border Mental Health Service encourages and welcomes your participation where you can be involved in your health care and provide feedback to us about our services. The information provided in this book probably will not answer all your questions, so we encourage you to talk to the health professionals involved in your care about any concerns you may have. Welcome to NE&BMHS Welcome Welcome to NE&BMHS Information in this booklet is intended as a guide only. 2nd Edition ~ January 2019 2 Contents Navigating the service system 3 NEBMHS 4, 5 Accessing services 6, 7 Recovery Oriented Services/ Client pathway 8, 9, 10, 11 Alcohol & Other Drug/ Stages of Change / Relapse 12, 13, 14, 15 Psychosis— explained 16, 17 Suicide— what to do in an emergency 18, 19 NEBMHS Services 20 Perinatal Emotional Health / Child & Adolescent Services 21, 22, 23 Youth Early Intervention / Adult Community Mental Health 24, 25 Older Persons Mental Health 26 Jarrah Retreat / Benambra Rehabilitation Service 28, 29 Willows Recovery & Rehabilitation Unit / Blackwood 30, 31 Acute Inpatient Units/ Kerferd Unit/ Nolan House 32, 33, 34, 35 NEBMHS Allied Health Services 36 Peer Worker, Consumer & Carer Consultants 37, 38, 39 Aboriginal Liaison Officer 40, 41 Psychology/ Occupational Therapy/ Healthy & Wise Program 42, 43, 44 Families Where a Parent has a Mental Illness (FaPMI) 45 Useful Information 46 Finding a balance 47 Advance Statements (Vic) 48 Nominated Person (Vic), Designated carer (NSW) 49, 50, 51 Second opinion/ Effects of medication 52, 53 Contents Self diagnosing / herbal products 54 Contents Websites 55, 56, 57 Language used in mental health 58, 59 Statewide MH services /Charter of Rights 60, 61, 62, 63 How to raise concerns / provide feedback 64, 65 Information for Families 66 Rights & Responsibilities / Young carers (children) 67, 68 Refusing to seek treatment 69 One Door MH / Oasis Support Group / MH Education 70, 71, 72, 73 Financial Assistance 74, 75 Villa Maria / Intereach 76 Tandem /Carers Vic 77 AWH / Notes 78,79 3 North East & Border Mental Health Service. (NEBMHS) Provides specialist clinical assessment, treatment and on-going care to people of all ages who have, or are at risk of serious mental illness or suicide, including people with co-occurring substance use problems. Triage clinicians are rostered 24 hours per day, 7 days per week to provide telephone crisis support service. Anyone may contact NEBMHS Triage services if you are concerned about changes in your mental health or someone you care for. These services are community based and are designed to support you in your recovery. NEBMHS is regionally based. Depending on where you live in the North East Hume Region determines which mental health service is available to you. Nearly 10,000 children, adults and older people will seek assistance from some part of the service each year. Further information regarding your residential location and accessing your nearest Mental Health Service can be found at: www.vic.gov.au/mentalhealth/services Map of NEBMHS service area (covers more than 50,000 square kilometres) Navigating the service system Navigating Navigating system the service 44 NEBMHS Community Mental Health Services are located regionally: Albury Community Mental Health Service 475 Townsend Street, Albury, NSW,2640. Monday —Friday 8. 30am —5pm. Phone all hours: ACCESSLINE 1800 800 944 For residents of the local government shires of: Albury City, Greater Hume, Corowa, Finley, Jerilderie and Urana. Wodonga Adult Mental Health Service 4 Watson Street Wodonga, Vic, 3690 Phone: (02) 6051 7950 Monday —Friday 8-30am—5pm . Triage phone all hours: 1300 881 104. For residents of the local government shires of: City of Wodonga, Indigo, Towong and part of the Kiewa Valley. Wangaratta Community Mental Health Services Margaret Boyd Centre Dixon Street, Wangaratta, Vic, 3677. Phone: (03) 5722 5347 Monday- Friday 8.30am —5pm. Triage phone all hours: 1300 783 347 For residents of the local government shires of: Wangaratta City, Benalla, Mansfield, Alpine and part of the Moira Shire. NEBMHS Acute Inpatient Services are located at: Navigating the service system Navigating Navigating system the service Nolan House Kerferd Inpatient Unit Albury Hospital Corner Docker & Dixon Streets, 201– 239 Borella Road, Wangaratta, Vic, 3677. Albury, NSW, 2640. Phone: (03) 5722 5103 Phone: (02) 6058 4450 Visiting Hours: Visiting Hours: open. Mon—Fri 12 noon — 2 pm 5pm — 8pm Weekends 10am — 8pm 5 Accessing Adult Mental Health Services Mental health support is available through a range of avenues including private and public mental health services. Mental illness is a medical condition that is characterised by a disturbance of thought, mood, perception and behaviour which is causing distress or difficulties. It is a good idea to seek help early if you or someone you know is having problems by contacting your local GP, Triage service or A&E Department. The first step is to talk about the problem and find out what sort of service may be best to help. Initial assessment. A telephone call to community mental health will mean that a triage clinician will assess your situation and organise a response based on the urgency and need. An experienced mental health clinician will listen to you and discuss options for treatment and support. Sometimes a referral to other services may be more useful, such as your local doctor, counsellor including Alcohol & Other Drug (AOD) services, gambling services or other community agency. If so, the clinician will assist you to access these services and let you know whether further contact with the mental health service is needed. Qualified and accredited interpreters are available to assist you and staff with communication if you do not speak English as your first language or are hearing impaired. We are also supportive of particular cultural requirements. Please inform the staff of your preferences. Assessment, planning and review If ongoing treatment is required the Crisis Assessment Team (CAT)/Acute Response Team (ART)/Mental Health Emergency Consultation Service (MHECS) will provide an intensive community based assessment, treatment and care during the acute phase of your illness. In addition appointments can be arranged with the psychiatrist for specialist assessment, prescription of medication and review as required. Case management support Once it is established that you can be assisted longer term by Mental Health Services, regular contact will be made with you and others involved in your care. A Case Manager may be appointed as the co-ordinator to work with you and identify your goals and preferred treatment approaches. Case Managers are qualified and experienced mental health professionals, Navigating system the service Navigating the service system Navigating including Mental Health Nurses, Occupational Therapists, and Social Workers. Your comprehensive assessment now focuses on meeting your identified short and long term recovery needs. This occurs by using evidence based practices and strategies within a range of clinical and therapeutic interventions which build on your strengths, giving hope for the future and choices in your recovery. Your Case Manager will support you to develop a Wellbeing Plan, 6 along with an Advanced Statement (page 48), if you wish. This plan focuses on your recovery needs and is reviewed three monthly. Through discussion with your case manager you can decide if there are any more effective ways of meeting your needs. Your family and friends can be involved in your care and can be a major source of support during this time. Recovery care The focus is on your recovery. Your Wellness Plan includes strategies to help you take control of your recovery and lead a meaningful life (see pages 8 & 9). Recovery goals may include: Social and emotional support Self help strategies and education about mental health Family and community support Medication Counselling and crisis support Advanced planning for the future Support for family members/carers by referral to the Carer Consultant (see page 39) Arranging access to other services, as required Acute Inpatient treatment Navigating system the service Wherever possible, people are treated in the community however the service system Navigating sometimes this is not possible and inpatient care is required. If you are admitted to an inpatient service the people you wish to be involved in your care can visit. Your Case Manager and the treating team will keep in contact with you as well. Inpatient services for NEBMHS are provided by: Kerferd Inpatient Unit, Wangaratta (see page 34) and Nolan House, Albury (see page 35). Finishing your involvement with Community Mental Health Services When the goals of your Wellbeing Plan are achieved or within reach, you will no longer need public mental health care. You may exit the service at this time and have your care transferred to your local general practitioner. If you require further assistance at a later date please contact your local doctor or your local NEBMHS Triage Service again (page 5). 77 Recovery Oriented Mental Health Services The term recovery is often confused with the medical understanding of the word, which may mean cure or no current symptoms (clinical recovery). However ‘recovery’ or ‘personal recovery’ in mental health is used to describe the process of being able to create and live a meaningful, contributing life in a community of choice with/without the presence of mental health issues—reclaiming a life beyond mental illness. NEBMHS has transitioned to a recovery-orientated service approach which is underpinned by recovery principles. We have now embedded recovery principles in all policies, documentation and practices to encourage people to take control and reach their full potential.
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