Basics of Social Media Marketing Objectives
Chapter 1 Basics of Social Media Marketing Objectives • After discussing this chapter, you will be able to: – Define and explain the concept of Social Media Marketing – Discuss the benefits of Social Media Marketing – Enlist and describe the categories of Social Media Marketing – Describe in detail the social influence factors driving successful Social Media Marketing Introduction • Social networks are communities of people who typically share a common behavior, idea, interest or activity. • A social network indicates a graph of relationships (social familiarities) within a group of individuals (people, organizations). • The most popular social networks include Facebook, MySpace and LinkedIn. Introduction • Social networks provide a – general marketing, medium for people to – idea generation & new interact with others who product development, are influential and make – co-innovation, recommendations about – customer service, products and services. – public relations, • These sites can improve – employee lots of business activities, communications and including: – reputation management. – word-of-mouth marketing, – market research, Introduction • Social Media Marketing is – consideration, marketing that focuses on – information gathering, people, not products. – opinions, • With the explosion of – attitudes, Internet-based messages – purchasing decisions and transmitted through the – post-purchase evaluation. Social Media, they are now a main factor in influencing many aspects of consumer behavior, such as – awareness, Introduction • International marketers about Social Media need to recognize the Marketing is that marketer power and critical nature can listen, track and of the conversations being measure what is shared on hold by consumers using the Social Media Sites in Social Media. order to improve the • Consequently, the ability offered message and adapt of influencing the crowd it more to the customers’ effectively is the main needs.
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